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Customer Experience and Retention Manager. Customer Experience and Retention Manager. Competitive Benchmarking: Monitor industry best practices for retention, refund policies, and customer experience standards.

Ideal candidates will have experience in a customer-facing role and a strong focus on delivering results. A leading bingo company in the Greater London area is seeking a Deputy General Manager to ensure exceptional customer service and assist in implementing brand strategies. In this full-time role,

As a Customer Experience Team Manager you will have direct management of a team within our Customer Experience function. Our customers are at the heart of our business and as a Customer Experience Team Manager of one of our important customer-facing teams you will also be at the centrer of the desig

Customer Experience Strategy & Governance Manager. Customer Experience Directorate Strategy.

A leading networking solutions provider in the United Kingdom is seeking a Service Manager to oversee the end-to-end customer experience and ensure service levels meet expectations. The role involves managing customer relationships, resolving issues efficiently, and collaborating with operational te

A leading retail company in London is looking for a Store Manager to lead a passionate team delivering outstanding customer service and driving sales. Ideal candidates will have retail management experience, strong leadership skills, and a results-driven mindset.

A leading grocery retailer in Greater London is seeking an experienced Store Manager to oversee daily store operations and ensure excellent customer service.

Ideal candidates will have strong interpersonal skills, experience in the housebuilding industry, and a passion for delivering excellent customer service. A leading housing company in the UK is seeking a Customer Relations Manager for maternity cover. This role involves being the primary point of co

A leading sports apparel company in Greater London seeks an Assistant Store Manager to oversee a retail team and enhance customer experiences. This role involves collaborating with the Store Manager on business strategies, developing team members, and maintaining exceptional service standards. Candi

Ideal applicants should possess experience in retail operations, a passion for customer interaction, and a flexible approach to hours. A global apparel brand seeks a dedicated Store Manager for its West End Store in London. The successful candidate will lead and nurture a team, driving sales and imp

A leading retail company in York is seeking a Store Manager to oversee daily operations and drive sales performance. The ideal candidate will have management experience in a fast-paced retail environment and a proven track record of exceeding sales targets. Responsibilities include maintaining a pos

We are looking for a Group Product Manager (f/m/d) to lead our Customer Experience Optimization teams, managing a suite of products and services, spanning from analytics, personalization, to experimentation. Experience as a Group Product Manager or Principal PM leading multiple teams in a B2B SaaS c

A leading UK retailer is seeking an experienced Store Manager to lead a dynamic team and deliver exceptional in-store experiences. You will manage daily operations, drive sales performance, and foster a professional selling culture to meet customer needs. Ideal candidates will have proven retail man

A leading UK supermarket is seeking a Customer Experience Manager to ensure an outstanding customer experience and manage store operations effectively. The ideal candidate has proven experience in a fast-paced retail environment, a passion for customer service, and strong leadership skills.

Are you an experienced Customer Experience Manager with a supply chain management background?. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross‑functional teams, and across all products in scope. Lead in customer experience / order managem

Strong customer experience / order management leadership with a customer‑led mindset. Experience establishing senior business relationships with customers and their supply chain partners. Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win‑win outcomes.

In this full-time role, you will support the General Manager in ensuring the delivery of the company’s brand values and exceptional customer service. Ideal candidates will have experience in customer service roles, strong leadership skills, and a commitment to developing others. A leading entertai

A leading outdoor apparel brand is seeking a Store Manager in Kingston to drive sales and enhance customer satisfaction.

This role involves delivering exceptional customer service, meeting sales targets, and participating in team training.

A popular food retail company in the UK is seeking a Shop Manager to lead and motivate a team, ensuring a fast and friendly customer experience. Ideal candidates will have experience as a Supervisor or Line Manager in a retail environment, a strong commitment to inclusivity, and a focus on customer

We're looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly and efficient environment for customers and their pets. Customer Experience Manager - Waltham Forest. Our Customer Experience team are often our

Compile all service impacting processes from VMO2 related to nexfibre service delivery and assurance in customer operations, including main customer operations processes related to customer service delivery and customer incidents resolution or customer requested works. Management of customer service

Are you an experienced Customer Experience Manager with a supply chain management background?. Lead in customer experience / order management with customer-led mindset. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and a

Customer Experience (CX) Manager – High-Growth Health-Tech Scale-Up. The ideal person for the Customer Experience Manager role will. We are now looking for a strategic, analytical Customer Experience Manager to “level up” the function.

What makes a great Lead Customer Experience manager:. Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Experience of managing managers, in a fast-paced, customer-facing environment.

The candidate will excel in sales and build relationships while providing outstanding customer experiences.

As a Customer Experience & Contact Platform Architect - Manager, you will:. Customer Experience & Contact Platform Architect - Manager. Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organisations maximise value from customer interactions.

The ideal candidate will have retail management experience and excel in customer service. A leading retail brand in London seeks a Store Assistant Manager to support the Store Manager in achieving sales and operational goals.

Track24 is looking for a Customer Experience Manager to lead customer success at one of the most exciting moments in a company’s growth. As our Customer Experience Manager, you’ll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands‑on impact.

A retail company in Greater London is seeking an Assistant Store Manager to support the Store Manager in overseeing all retail operations. The ideal candidate will have over 2 years of store management experience and exceptional communication and organizational skills. Responsibilities include train

A prominent menswear brand located in Bedford is seeking an experienced Retail Manager to oversee store performance and ensure exceptional customer service.

Previous experience in a customer facing role. Our Social Infrastructure team are responsible for the promotion and delivery of high standards of customer service & corporate social responsibility, through the development, implementation and management of customer service standards and delivery of c

Develop, track, and lead initiatives to improve key customer metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Customer Lifetime Value (CLV). Proven experience in customer experience, complaints handling, or brand reputation management. Advocat

Customer Experience Marketing Manager. The incumbent will enhance customer marketing programs through 1:1 account‑based marketing from order to go‑live, utilizing best‑in‑class digital marketing capabilities and events to foster customer advocacy at project end. Customer service and customer

The Enterprise Customer Experience Manager is responsible for ensuring Viafoura’s strategic alignment across our customers’ partnership journey. Experience in working with complex, multi-divisional, multi-geographical customers. Experience in owning customer relationships and growing contract re

You will leverage your sales experience and artistry skills to deliver outstanding customer experiences while building lasting relationships.

The ideal candidate will have a strong background in retail management, focusing on driving sales and enhancing customer experience. A leading retail brand in Greater London is seeking a committed Store Manager to oversee all operational and commercial activities.

A leading optical retailer in Greater London is looking for an Assistant Manager to guide a dynamic team in delivering exceptional customer service. Candidates should possess GOC registration, have experience in customer service, and demonstrate a desire to learn and coach others. This role involves

The role involves partnering with the Store Manager to achieve sales goals and maintain high customer service standards. A leading athletic footwear company is seeking an Assistant Store Manager to inspire and manage a team. Successful candidates will have leadership skills and retail management exp

A leading fashion retail group in Greater London seeks an experienced Store Manager for the Marylebone location. You will be responsible for ensuring an outstanding customer experience and managing store operations.

A leading global information company is seeking a Senior Product Manager to enhance customer experience within their Open Access team. By fostering innovation and collaboration, you'll contribute significantly to business growth and customer satisfaction. The ideal candidate has experience in digita

In this role, you'll inspire your team to create memorable customer experiences while driving sales growth through strategic initiatives. A leading cosmetics retailer in the UK is seeking a passionate Store Manager to lead a team dedicated to exceptional customer service. The ideal candidate possess

A leading retail brand in Greater London is seeking an enthusiastic Assistant Store Manager to motivate teams and ensure exceptional customer experiences. In this role, you will support the Store Manager and act as a role model while fostering a positive team culture. Ideal candidates will have rele

Are you an experienced Customer Experience Manager with a supply chain management background?. As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. Lead in customer experience / order management with customer-

As Customer Experience Lead, you will build genuine, trusted relationships with customers, gaining a comprehensive understanding of their needs, building genuine rapport and acting as a key point of escalation when things don’t go to plan. In this role, you’ll play a critical part in delivering

A global software solutions provider is seeking a full-time Customer Experience Marketing Manager to engage public safety customers and enhance marketing programs through strategic account-based marketing. This role demands strong project management skills and creative digital asset design, while al

Taking responsibility for the overall customer experience across the store from checkout to back‑of‑house, ensuring we deliver on our customer commitments. What makes a great customer experience manager. Leadership experience in a high‑volume, fast‑paced operational setting – whether in re

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments. What makes a great customer experience manager:. Experience leading teams in a dynamic, customer-facing environment — you’ve inspired oth