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Account Manager- HVAP Job ID 235141 Posted 21-Aug-2025 Role type Full-time Areas of Interest Engineering/Maintenance, Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting an Account Manager to join our team located in Canary Wharf, London. As an Account Manager you will be responsible for delivering the full suite of FM services to one of our key client’s, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained. Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings. The role of the Account Manager will be to supervise, plan, and co-ordinate all aspects of System Operations, Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works. The successful candidate would be expected to be operationally hands on where necessary as well as having full managerial and financial responsibilities. Key responsibilities are as follows: • Responsible for the day to day running of both the hard services, organising the site team and supply chain in order to meet contractual outputs and objectives, • Maintain customer relations including progress meeting, site visits, and obtaining referrals, • Managing & having accountability for the P&L and maintaining agreed profit margins, • Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company, • Assist in the preparation of standard operating procedures, emergency and contingency plans, • Ensure the provision of healthy and safe working conditions and regularly review the H&S policy, • Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender Person Specification • Interested candidates must possess quantifiable experience within a similar role, delivering into a critical workplace environment., • Knowledge of Hard Services along with qualifications at HND or higher electrical bias is essential., • Must be HVAP (High Voltage Authorized Person) qualified., • Strong commercial acumen is essential, and experience of managing a P&L is preferable., • Excellent communication and management skills are essential

Customer Service Advisor Customer Service Advisor (Surveys and Reviews) To support the Mortgage Services and Lettings businesses by carrying out telephone surveys at case activation and collating completion survey data. Carry out any other surveys as directed by the Customer Relations Manager/ Senior Customer Relations Adviser. Provide support and assistance to other team members and line management by undertaking any other duties as required in order to meet the aims and objectives of the Quality Assurance department and the business in general, and as directed by the Lead Customer Relations Advisor. Duties Include: • Contributing to Quarterly performance reviews and Weekly Team Meetings., • Sharing accurately produced MI from data for Customer Relations and Case Checking with the wider business., • Ensuring that completed surveys are accurately and promptly recorded on the business systems, with any required further correspondence appropriately referred on after completion of the call., • Confidentially complete telephone surveys with a sample of the Groups Mortgage Services and Lettings customers, in accordance with the Group’s methodology, and as directed by the Customer Relations Manager /Senior Customer Relations Adviser., • Ensuring customer feedback is accurately documented on all cases., • Where required, accurately log complaints onto OSCAR. Ensure update letters are issued to customers in accordance with OSCAR tasks. Process customer refunds and compensation payments., • Respond positively and act upon feedback received from Managers or Leads in order to maintain competence in the role in accordance with the team’s training & competency scheme., • Share process and procedure improvement ideas with Managers., • Promote a consistent, high quality, customer-focused approach to business processes, ensuring that you contribute to the Consumer Duty obligations, considering these obligations in all actions and decisions that are taken, and ensure this requirement is adhered to at all times., • Understanding other departments and how your role fits into these., • Maintain knowledge by taking and passing all annual testing., • Understand the Complaints Process., • Communicate professionally to internal and external customers, • Ability to organise, prioritise and handle varied and heavy workload, • Able to work and meet deadlines, • Confident on the phone, • Problem solver, • Highly numerate, • Computer literate, • Attention to details, • High level of accuracy Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. MS02803

Make a Home at Taylor Wimpey At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. Job Summary To efficiently manage the field operations including controlling sub-contractors day-to-day operations and ensuring that material supplies are available in conjunction with the Site Manager. Assist the Site Manager in the planning and programming of site activities ensuring the work is completed in a safe manner. Deputise for the Site Manager where necessary and managing quality standards to meet customer expectations. Primary Responsibilities Organisation and Control of labour and sub-contractors • Completion of weekly planning sheets to ensure the overall build programme is met., • Provide direction to individual contractors and contractormanagement to ensure quality standards are met., • Ensure all site personnel comply with the Construction Health and Safety Regulations 1974 as amended together with the Taylor Wimpey Health and Safety Procedures Manual., • Carry out frequent inspection of all operations to ensure they are carried out in a safe manner., • Ensure all operatives are working to the method statements and risk assessments submitted by the relevant sub-contractors or Taylor Wimpey management., • Liaise on a daily basis with the Sales Executive regarding customer options and variations., • Liaise with the Sales Executive, Buying Department and sub-contractors regarding the supply and installation of customer choices., • Plan and arrange visits of National House Builders Council inspection to carry out stage inspections., • Plan and arrange with Local Authority statutory services to carry out stage inspections., • Assist the site manager in completion of the Home Quality Inspection (HQI), prior to Customer Relations Manager HQI sign off inspection., • Ensure that at legal completion the house is defect free, clean and ready for occupation, inclusive of all items identified at Home Quality Inspection, • Assist the Site Manager and Customer Relations Manager if required, in regular visits to customers post legal completion to ensure the customers satisfaction with their new home., • Undertake regular inspection of each property during each stage of the build process and complete snagging lists, • Ensure that requisite waste disposal skips and tip skips are available., • Trade background, • NVQ Residential Construction Site Supervision L4, • Detailed knowledge of building process, including NHBC and Building Regulations, • First aid qualified At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Internal Applicants: Please inform your line manager if you wish to apply for this role.

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

Job Title: Commercial Property Manager (Client Side / FTC / Part Time) About the Role We are seeking an organised, proactive, and customer-focused Commercial Property Manager to support the management of a diverse commercial property portfolio in Central London. Reporting into the Commercial Portfolio Manager, this role will play a key part in ensuring properties are well-maintained, compliant, financially sustainable, and positioned as attractive destinations for occupiers and visitors. You will be responsible for day-to-day tenant liaison, property inspections, service charge administration, financial monitoring, and contractor management, while also supporting leasing activity, data management, and stakeholder engagement. This is an excellent opportunity for a property professional with commercial management experience to further develop their career in a dynamic and varied role. Key Responsibilities • Act as the primary point of contact for tenants, responding to enquiries and maintenance issues promptly and professionally., • Carry out regular property inspections, supporting facilities teams and ensuring service providers meet contractual and compliance requirements., • Assist in preparing and administering service charge budgets, monitoring expenditure, and supporting year-end reconciliations., • Liaise with solicitors and agents on lease renewals, lettings, rent reviews, and other property transactions., • Support financial processes, including rent, insurance, and service charge recoveries., • Manage tenant onboarding, ensuring smooth move-ins and clear communication of responsibilities., • Monitor repair works, quotes, and tenders, ensuring costs are accurately forecasted and recovered., • Maintain accurate records and reporting using property management systems (including Yardi)., • Engage with stakeholders, including occupiers, contractors, and local community groups, to support estate initiatives and improvement projects., • Provide reporting and analysis on performance, turnover, and footfall data. Person Profile We are looking for someone who is personable, collaborative, detail-oriented, and capable of balancing multiple priorities. The successful candidate will be a confident communicator with the ability to build positive relationships with tenants, contractors, colleagues, and wider stakeholders. Essential Requirements • Minimum 2 years’ experience in commercial or mixed-use property management., • RICS qualified., • Strong IT skills, including MS Office (especially Excel) and familiarity with property management systems., • Demonstrable customer service skills and ability to handle tenant relations effectively. Desirable • Experience using Yardi., • Knowledge of listed or heritage properties. If this sounds like a role for you, allowing for part time flexibility then I'd love to hear from you. Please send CV applications to

Job Title: Aftersales manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use our vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. The SEO manager role will play a pivotal part in the new customer growth of all our brands. With strong knowledge of SEO methodologies, ranking strategies, some technical understanding, and a passion to stay on top of trends in SEO. The ideal candidate is data driven, a clear communicator who can translate data into insight seamlessly. What you’ll be doing day to day • Applying best in class SEO practices to all our websites to achieve organic acquisition objectives, • Work with the Department Head to develop and execute comprehensive SEO strategies per country to improve site performance and organic search rankings., • Conduct in-depth technical audits of websites, identifying issues such as crawlability, indexation, site structure, and Core Web Vitals, and implement solutions., • Work closely with developers to ensure SEO best practices are integrated into website architecture, platform migrations, and new site builds., • Collaborate with the content team to optimise on-page elements, including metadata, internal linking, and keyword targeting., • Analysing, sourcing and checking links for our link building strategy., • Keyword research, search intent modelling and keyword mapping to achieve high rankings., • Stay updated with the latest Google algorithm updates, technical SEO trends, and industry best practices. What your background looks like • 3+ years’ experience in an SEO role, • Ideally having worked in online gambling before, • Is well-rounded in all pillars of SEO including technical, content, and off-site link acquisition, • Has great experience in the typical SEO toolset i.e. Ahrefs, SEMRush, Google AnalyticsGoogle Search Console, or similar., • Has experience or a desire to innovate and elevate SEO and the wider organic earned and owned product offering including integrated search, • Organisational commitment and performance excellence skills, • Good public relations/relationship building, management report writing, and communication skills, • A strategic thinker with strong analytical, visionary, and problem-solving skills, • French speaking would be advantageous but not a must * We operate with a hybrid working model of 3 days per week at our office on Fenchurch Street, and 2 days working from home. Please ensure this works for you before applying! *

My client is seeking an experienced HR Manager / HR Operations Manager that thrives in a fast-moving, multi-site environment. This role is working for a well-known Retail / Consumer business in London. This role is all about driving efficiency, leading a team, and ensuring smooth people operations across both retail and head office functions. Key Responsibilities: • Leading the operational HR team (3-4 direct reports) whilst creating a high-performing and collaborative culture., • Overseeing the full HR administration lifecycle – from onboarding to exit – ensuring seamless processes across multiple sites., • Partnering with payroll, senior leaders, and managers to deliver effective people operations in a dynamic, customer-focused environment., • Managing key third-party relationships, audits, and compliance requirements., • Driving HR projects such as system implementations, process improvements, and wellbeing initiatives., • Managing employee relations case work. Role profile: • Proven experience managing HR operations in a fast-paced, multi-site setting (at least 50+ locations)., • Must come from a Consumer background (Retail / FMCG / Hospitality), • Strong team leadership skills – able to mentor, motivate, and develop others., • Confident in handling processes at scale, with an eye for detail and continuous improvement., • A proactive approach to problem solving, with the ability to balance hands-on operations with strategic input. What's on offer? • A competitive base salary (£50,000-£60,000), • Bonus, • Private benefits, • Hybrid work policy (3 days per week in the office), • Opportunity to develop a team This is a fantastic opportunity for someone who enjoys people leadership, operational excellence, and making an impact across diverse teams and locations. You must be able to work at pace, covering a number of site across the UK. This role will report into the Chief People Officer and look after HR operations across the business, whilst also having several key partnering duties directly for the CPO.

I. At a Glance ● People & Culture Manager ● Part-Time - 4 days a week ● Fixed-term Maternity Cover (9–12 months) ● London – Hybrid ● £50,000 - £70,000 II. About CLOSER CLOSER is a Creative Agency and Brand Incubator. We collaborate with global luxury and lifestyle brands to achieve visionary creativity, culture, and craft across marketing campaigns, customer experiences, brand design, product design, and new media technologies. While we are a team of sixty primarily centered in London, New York and Thessaloniki. III. About the Role We’re looking for an experienced and people-driven professional to join Closer Group on a fixed-term basis as People and Culture Manager, covering a period of maternity leave. This role is perfect for someone who thrives working independently, takes ownership of projects, and is excited about laying the foundations for a future People team. The People & Culture Manager will manage administration and advisory across the entire employee lifecycle. You will facilitate onboarding, from offer letters to induction, monitor probation periods, set-up probation and performance reviews and maintain records in our HRIS, and escalate issues as needed. You will also provide guidance to line managers and employees on work policies, and be the go-to person for people matters in close partnership with the leadership team. Due to the nature of this role we would be looking for someone London-based who could be in person at our studio around three times a week. IV. About You You are someone who has worked in a HR or People Operations role for at least 4-5 years, ideally within a small or growing team where you’ve worn many hats. You're a true generalist with a people-first mindset, equally comfortable crafting policies as you are improving day-to-day touchpoints across the employee lifecycle. You’ll be working independently as the sole People and Culture Manager, so being proactive and highly organised is essential. We’re a hybrid business, with a mix of in-person collaboration and remote flexibility, so you’ll be confident navigating both worlds and keeping communication flowing. As the face of our culture, you’ll confidently represent who we are and what we stand for bringing warmth, clarity, and creativity to everything from candidate experience to onboarding. Most importantly, you’ll play a key role in building the people infrastructure that allows us to scale. If you’re excited by the idea of shaping the People function from the ground up in a creative business where strategy meets hands-on delivery, we’d love to hear from you. You’re kind but direct, fun but professional, and above all, dependable. What You'll Be Doing People Operations & Compliance • Own the full spectrum of People operations, from contracts and policies to systems and data., • Ensure compliance with employment laws and HR best practices across all regions., • Manage relationships with EOR (Employer of Record) partners for team members based overseas., • Oversee the full employee lifecycle, ensuring a consistent and thoughtful experience., • Handle and process all aspects of employee leave (annual, maternity, paternity, sick, etc.), • Maintain our HRIS (HiBob) and ensure accurate, secure data management., • Coordinate leave and payroll-related updates in collaboration with Finance., • Build scalable, people-focused processes to support our future growth., • Champion a high-trust, inclusive, creatively-driven culture that reflects our values., • Lead employee engagement and wellbeing initiatives., • Design and run a fair, structured performance review process., • Support hiring managers in recruitment administration including posting advertisements, shortlisting CVs, and scheduling interviews between candidates and hiring managers, • Be a trusted, empathetic advisor to employees and managers., • Handle employee relations matters with professionalism, discretion, and care. VI. Requirements Below is what we will be looking for in reviewing your application. ● 4-5 years of Experience in a Human Resources or People & Culture role ● In depth knowledge of people principles and practices; ideally with a CIPD, HR degree or similar ● Strong organisational and multitasking abilities, with exceptional attention to detail ● Excellent written and verbal communication skills ● Ability to handle sensitive and confidential information with discretion ● Highly empathetic and understanding in interpersonal matters ● Proficiency in HRIS software, Google Workspace, and MS Office Suite ● Deep understanding of the importance of creativity, culture, and craft

As a key member of our Operations Management Team, you’ll be responsible for managing, planning, and administrating the daily operational/maintenance functions of the Plant/Shredding Facilities in the most cost effective and customer focused manner. Responsible for ensuring optimum levels of performance are achieved and sustained in accordance with regulations and health and safety procedures. Our Shredding Facility Supervisor/Manager will focus on the effective use of onsite resources and staff – working towards set KPI targets and supporting the service teams. Specifically, this will involve: • Maintaining, monitoring, and repairing all machinery to ensure maximum efficiencies., • Managing a team of Shredding Specialists, • Ensuring overtime costs are minimised and associated labour costs within the plant department are managed appropriately., • Developing and implementing short and long-term plans for the plant department, while strategically implementing methods to achieve goals., • Ensuring Site Health and Safety standards are prioritised and maintained at all times., • Overseeing personnel training for all plant employees, including training on the operation of shredding equipment, baling, forklifts, and other types of equipment., • Ensuring the plant meets British Security Industry Association standards by following Shred-it policies at all times., • Controlling the flow of activity in the plant so team members / trucks can be provided service upon arrival., • Managing customer service in the plant, demanding a high level of customer service at all times., • Taking ownership of all compliance and safety training for the plant department and employees., • Recruiting, training, and developing talent. This is a hands-on people management role, where some mechanical knowledge is essential to ensure site machinery is running at optimal level and who can demonstrate: • Proven decisive leadership qualities, first rate communication skills and a strong customer focus, coupled with a positive outlook and the ability to work independently., • Working experience in employee relations, performance management, hiring, training and coaching., • A good level of technical/Mechanical expertise, preferably within a similar material recycling facility or similar environment., • Ability and willingness to service and undertake basic running repairs on site machinery., • A good level of IT/PC Literacy, especially in relation to software applications (i.e., Microsoft Word, Excel, Outlook, etc.) In return we'll offer you: • A Competitive Salary (DOE), • Annual pay review, • 5weeks hols + B/Holidays, • Life Insurance, • Contributory Pension Scheme, • Access to SteriCares, our employee support fund, • Stericycle University – Our online library of self-development & learning, • Cycle to Work Scheme, • Flu voucher, • Eye Test voucher, • And more… Shred-it – part of the Stericycle organisation is a global leader in the delivery of confidential data destruction solutions. Widely recognised as the UK’s leading information security company, we provide secure shredding and recycling services to every kind, size and type of company in both private and public sectors. Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UKs leading healthcare waste specialist & Information security solutions provider. Built on unrivalled knowledge and expertise, we’re the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way. We welcome applications from anybody who considers they match the requirements of the post, irrespective of gender, race or disability.

To ensure timely and appropriate complaint resolutions in line with FCA regulation and client service delivery schedules. Promote positive customer outcomes to ensure that Conduct Risk standards and values are instilled within the business Oversee the maintenance of local governance and controls including: • Adherence to all corporate policies and procedures, • Appropriate queue and people management, • Relevant client and regulatory change, • Evidence of people and process development including OpEX workflow and people competency, • Timely closure of all agreed audit actions Deputise for Complaints Manager with regards to management of client relations and appropriate attendance and input at relevant governance meetings To act with integrity on behalf of the business and Client, based on HCL corporate and local procedures and controls. Ensuring the team is aware of their roles and responsibilities. Conduct regular 1-2-1’s and annual appraisals in line with core HCL principles. Promote positive customer outcomes to ensure that Conduct Risk standards and values are instilled within the business. Key tasks & responsibilities • Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolution: Complaints and FOS and law., • Ensuring the support of an effective and efficient Complaint’s handling function to our clients., • Overseeing the development of case handlers, in accordance with Business demand., • Establishing consistent and appropriate decisions methodology supported by HCL T&U., • Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers., • Educating and disseminating best practice for the effective handling of complaints., • Overseeing outcomes and actions identified through conduct root cause analysis., • Managing workloads to ensure Complaints are resolved within regulatory timeframes., • On-going review of work processes with a view to continual improvement in the handling of complaints., • Supporting the introduction of Internal Audit recommendations., • Building and maintaining relationships with key internal and external stakeholders through frontline and daily contact., • Communicate to management where processes or actions that might be contrary to Conduct Risk obligations in order that these can be managed and mitigated before they crystallize., • Ensuring that the service is fully compliant with all current regulatory, technical, professional and industry developments. Specifically, fully embedding and maintaining a TCF culture.

About the Role: We are excited to offer a fantastic opportunity to join our Sales & Marketing team as a Customer Relations Manager. As the Customer Relations Manager, you will take overall responsibility for the sale of self-funding beds, delivering a seamless move-in experience for new residents an

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. Help improve positive public perception of Amazon

Part-time, remote role (3 days/week) with potential to grow into a larger role. This role is part-time (3 days per week) and will work closely with our CR Manager to ensure data quality, improve processes, and provide support to users across Enrolments, Marketing, and other teams. Excellent organiza

As the Customer Relations Manager, you will take overall responsibility for the sale of self-funding beds, delivering a seamless move-in experience for new residents and their families. We are excited to offer a fantastic opportunity to join our Sales & Marketing team as a Customer Relations Manager

Experience in accelerating delivery and implementation of CRM systems in a successful CRM team. The CRM Manager at Stella will oversee the development of programs, roadmaps, and Customer Relations strategies. The CRM Manager will also deliver relevant marketing programs through multiple communicatio