Customer service manager jobs in CoalvilleCreate job alerts

Job Title: IT Site ManagerLocation: Ashby-de-la-Zouch, Leicestershire (Covering Midlands sites)Duration: 3+ monthsThis role is responsible for supporting IT operations and ensuring business continuity across multiple UK locations, including a main office and regional sites. It is a customer-facing position that requires strong organisational, technical and communication skills to deliver a high-quality IT service experience. Key Responsibilities: Manage and fulfil laptop demand across multiple Midlands sites (with occasional travel to Manchester). Organise workload using the IT Asset Management system, ensuring requests are completed on time. Configure, build, and deploy end-user devices in line with company standards. Deliver devices to users (in-person and remotely), ensuring a positive experience. Maintain accurate stock levels to meet business needs. Resolve IT incidents and service requests within your area of responsibility. Troubleshoot basic network connectivity issues. Supervise third-party engineers during installations, repairs, and configurations. Support new site setups and decommissions, including LAN and WAN connectivity. Use standard AI tools (e.g. Microsoft Copilot). Provide guidance and support to users on IT services and tools. Assist the IT Senior Site Manager as required.Key Skills: Strong analytical and problem-solving ability. Good knowledge of Microsoft Windows operating systems and software installation. Experience installing operating systems and configuring laptops using standard processes and tools. Ability to prepare, configure, and test devices before handover. Strong organisational and time management skills, keeping systems and records up to date. Ability to coordinate with users and managers to arrange handovers. Experience delivering IT equipment both in person and remotely (Teams/phone). Experience managing and maintaining stock control systems. Ability to support mobile device setup (Apple and Samsung).Knowledge & Experience: Full UK Driving Licence required. Ability to troubleshoot common laptop hardware, software, and network issues. At least 12 months' experience in an IT support role. Experience working with structured processes and procedures. Able to work independently and as part of a team.Education & Qualifications: Degree in Computer Science or a related field (desirable, not essential). Equivalent practical experience will also be considered. --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Contract Manager - Road Transport & Logistics Location: Ashby-de-la-Zouch (with regular travel to customer sites) Salary: £32,000 - £36,000 per annum + Car Allowance Hours: Monday to Friday, 40 hours per week Holiday: 25 days annual leave plus bank holidays An exciting opportunity has arisen for an experienced Contract Manager to join a growing transport and logistics operation. This role is ideal for a motivated individual with a strong background in road transport, customer relationship management, and operational leadership. You will be responsible for managing large-scale transport contracts, maintaining strong client relationships, driving operational performance, and ensuring service and financial targets are achieved. Key Responsibilities • Build and maintain strong relationships with key internal and external stakeholders., • Manage and resolve escalated operational issues, implementing corrective actions where required., • Develop and deliver strategic and operational objectives that provide value to customers., • Monitor and manage contract performance, ensuring service levels and financial targets are consistently met., • Lead and manage on-site teams, including drivers and shunters, to maximise operational efficiency., • Demonstrate strong leadership in health and safety complianc...

Operations Manager - Nights Salary: £48,000 pa Shift: Mon - Fri, NIGHTS, 40 hrs per week Location: Ashby de la Zouch Holidays: 20 pa, plus 8 bank holidays Main duties include: • Manage a national team of operators to execute both our fleet Daily Plan and our 4PL daily plan throughout night shifts across 7 days per week., • Using cutting edge technology capabilities monitor live execution progress across all own fleet and carrier partner resources., • Ensure proactive management of plan execution non-conformance to ensure successful delivery performance on behalf of our customers. Identify, fix and monitor., • Ensure all drivers adhere to company policies, traffic regulations, and safety protocols., • Provide management of all transport-related issues to ensure maintenance issues recorded and actioned in advance of dayshift handover., • Maintain accurate transport records including delivery logs, vehicle checks, and incident reports., • Proactively manage driver issues including sickness and non-attendance in order to protect customer service performance., • Communicate with warehouse and customer service teams to ensure smooth handovers between shifts., • Carry out route planning as require to address operational execution issues over night to ensure customer service requ...

Internal Account Manager - Office based - Coalville area - Full Time - Permanent role - Salary £30,000 - £32000 per annum Building and maintaining relationships with existing customers via email and telephone, working closely with the sales team and clients. Liaising effectively with internal departments to ensure customers receive an exceptional service. Dedicated point of contact for customer communications. Responsible for daily management of customer accounts on various portals. Provide administrative support for the Sales Managers. Monitoring stock levels and client forecasts. Manage the complete customer order process, from enquiry to order, manufacture through to delivery. Effectively communicate with both customers and suppliers. About you - You will be a team player Able to work on your own initiative Manage a busy workload and effectively prioritise. Good written and verbal communications skills and telephone manner. Experience of managing customers in a product/ service orientated business. Excellent attention to detail. Flexible, positive, "can do" attitude. Proven Microsoft Office experience including Excel, Word and Outlook. Applicants should apply on line or email Cv to INDLEI AMRT1_UKTJ ...

Account Manager – Managed IT Services (Hybrid) Location Hybrid working available – East Midlands base with flexibility Salary Competitive basic salary + uncapped commission + progression opportunities The Opportunity An established Managed Service Provider (MSP) is looking to recruit an ambitious Account Manager to support continued business growth. The business provides IT support, cloud solutions, cybersecurity services, infrastructure projects and managed technology services to SME clients. This position will suit someone with previous B2B sales or account management experience who enjoys building relationships, developing accounts and generating new business opportunities. The role combines account growth with new business development and offers strong earning potential for commercially driven individuals. Key Responsibilities • Managing and developing a portfolio of client accounts, • Generating new business opportunities through outbound activity, networking and referrals, • Building pipeline and managing opportunities through to close, • Identifying upsell and cross-sell opportunities across IT services and solutions, • Working closely with technical teams to deliver tailored solutions, • Producing proposals, quotations and sales documentation, • Maintaining CRM activity and pipeline forecasting, • Building long-term customer relationships What We’re Looking For • Previous B2B sales or account management experience, • MSP, IT, telecoms, SaaS or technology sales experience beneficial, • Strong relationship-building and communication skills, • Commercially driven with a proactive attitude, • Comfortable with both account management and new business activity, • Organised and self-motivated, • Ability to manage multiple opportunities simultaneously, • Positive and professional approach What’s On Offer • Hybrid working, • Uncapped commission structure, • Established and growing business, • Supportive technical delivery team, • Training and vendor certification opportunities, • Genuine career progression into senior sales or leadership roles, • Strong earning potential for high performers, • Friendly, entrepreneurial culture Ideal Backgrounds Suitable backgrounds may include: • MSP sales, • IT reseller sales, • Telecoms sales, • SaaS sales, • Technology account management, • Managed print / document solutions sales

Job Title: EU Road Freight Product Manager Salary: £40,000 per annum Job Type: Full-time, Permanent Industry: Logistics / Freight Forwarding / Transport Location: Coalville We are currently recruiting for an experienced EU Road Freight Product Manager / Freight Forwarder to join a growing logistics and freight forwarding business. This is an excellent opportunity for an experienced transport and logistics professional with a strong background in UK domestic and European road freight operations, freight forwarding, haulage coordination, carrier management, and customer solutions. The successful candidate will be responsible for managing day-to-day freight operations, developing transport solutions, negotiating rates with hauliers, supporting new business opportunities, and maintaining strong relationships with customers and transport partners. Key Responsibilities: • Manage UK domestic and European road freight operations from booking through to delivery. • Arrange and coordinate transport solutions including FTL (Full Truck Load) and LTL (Less Than Truck Load) movements. • Source and negotiate competitive transport rates with haulage partners and subcontractors. • Manage carrier relationships and support the onboarding of new transport partners. • Coordinate customer shipments, ensuring deliveries are completed on time and within agreed service levels. • Provide accurate transport quotations to existing and potential new customers. • Work closely with customers to understand requirements and provide efficient freight solutions. • Manage transport documentation including delivery paperwork, PODs, and operational records. • Monitor shipment milestones and update internal freight management systems. • Process transport invoices and ensure accuracy against agreed rates. • Investigate delivery issues, complete root cause analysis, and implement corrective actions. • Support continuous improvement across transport operations and customer service processes. • Develop and maintain operational procedures and SOPs. • Produce internal and customer KPI reports. Experience Required: • Previous experience within freight forwarding, logistics, transport operations, or 3PL environments. • Strong knowledge of UK domestic and European road freight operations. • Experience managing transport bookings, hauliers, carriers, and customer deliveries. • Experience negotiating transport rates and managing supplier relationships. • Knowledge of FTL, LTL, groupage, pallet network, and dedicated transport solutions. • Strong understanding of transport planning and freight coordination. • Experience using freight management systems; Cargowise experience would be highly advantageous. • Good understanding of import/export processes and customs documentation would be desirable. • Strong IT skills including Microsoft Office applications. Skills & Attributes: • Excellent communication and customer service skills. • Strong negotiation and relationship-building abilities. • Highly organised with excellent attention to detail. • Ability to prioritise workload and manage multiple shipments simultaneously. • Strong problem-solving skills with a proactive approach. • Commercially aware with a focus on cost-effective transport solutions. • Ability to work independently and as part of a wider logistics team. Benefits: • Company pension • Free parking • On-site parking • Life insurance • Private medical insurance • Referral programme If you are an experienced Freight Operations Manager, Transport Manager, Freight Forwarder, Logistics Coordinator, Transport Planner, European Road Freight Specialist, or Freight Coordinator looking for a new opportunity, we would love to hear from you

Project Manager Location: Coalville Shift: 4 days on-site, Fridays WFH Day Rate: £650/day Umbrella or £500/day PAYE + £60/day holiday pay Hours: Monday–Friday, 07:00–17:00 (10-hour days) Contract: 12 Months About the Role We are seeking an experienced Project Manager to take support a key workstream within a large-scale, multi-million-pound automation programme. You will be working as part of a wider programme team alongside multiple Senior Project Managers, Programme Leadership, Project Schedulers, and engineering delivery teams to ensure the successful execution of a complex automation rollout. Key Responsibilities Manage a defined workstream within a wider automation programme Coordinate installation, testing, and commissioning activities Lead project planning, scheduling, and progress reporting Control budgets, forecasts, and cost tracking activities Manage customer relationships and key internal stakeholders Coordinate subcontractors, suppliers, and engineering delivery teams Ensure programme milestones are achieved safely, on time, and to quality standards Support handover into operational service and maintenance phases Programme & Team Structure you will collaborate closely with: Programme Manager Multiple Senior Project Managers Project Schedulers Installation Managers Project Support Teams Testing Engineers Commissioning Engineers About You We are looking for a proven Project Manager with strong experience delivering automation and engineering-led projects. You will be confident managing multiple stakeholders and delivering complex technical packages within structured programme environments. Essential & Desirable Experience: Proven experience delivering warehouse automation or material handling projects Strong background in industrial automation environments Hands-on experience across installation, testing, and commissioning phases Experience working with conveyor systems, robotics, and automated warehouse technologies Strong stakeholder management and customer-facing experience Experience with systems such as Dematic, Vanderlande, KNAPP, or SSI Schaefer Ability to lead multidisciplinary, on-site delivery teams Mechanical or Electrical Engineering background PMP and/or PRINCE2 certification Strong problem-solving, diplomatic, and delivery-focused approach To be considered for this role please either hit the 'Apply' button on this site or email your CV directly to I can also be contacted directly on (phone number removed). I look forward to hearing from you! ATA Recruitment specialise in the recruitment of Engineers across the UK, so if this role is not for you, please do have a look on our website for further potential opportunities which may suit your skills and experience better - If you have the skill, we have the recruitment knowledge and together we can find you your perfect job! - You must be eligible to live and work within the UK. Sponsorship is not provided. ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

TITLE: Account Executive JOB REF: T3476 EMPLOYMENT TYPE: Temporary to Permanent LOCATION: Coalville SALARY: £27,000 - £30,000 HOURS: Monday to Friday 40hrs per week JR Personnel are an employment agency acting on behalf of a client who is looking for a customer focused, enthusiastic Sales Account Executive. You will be the primary bridge between existing clients and internal delivery teams. Your mission will be to nurture and strengthen existing client relationships while ensuring every project is executed to the required standard. Working closely with Senior Project Managers, you will play a vital role in the seamless delivery of retail service projects. Role profile: Act as the daily point of contact for clients and internal teams, ensuring professional and proactive communication. Develop and maintain strong, multi-level relationships with clients to provide world-class customer service. Collaborate with the Senior Project Manager and Project Managers to ensure all project milestones are met. Maintain and update project trackers to provide real-time visibility on progress and performance Create accurate quotations and ensure purchase orders and invoices are processed and dispatched on time. Provide essential assistance to the aftermarket team to ensure long-term client satisfaction. Strictly adhere to all company policies, procedures, and safety standards. Essential Experience: Exceptional verbal and written communication skills with the ability to influence at all levels. Ability to work to tight deadlines and prioritise effectively Excellent organisation, planning and communication skills Proficient in Microsoft Office Word, Excel and PowerPoint and experience of dealing with high-volume email correspondence via Outlook Excellent attention to detail Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion

Location: Ashby Salary: £25K - £28K depending on experience We are looking for a highly organised and detail-oriented HR Administrator to join our busy logistics operation. This is an excellent opportunity for an HR professional who enjoys working with data, thrives in a fast-paced environment, and is looking to further develop their HR career within a growing business. Overview As HR Administrator, you will provide comprehensive administrative support to the HR team, ensuring the smooth running of day-to-day HR activities and maintaining the accuracy of employee data. You will play a key role in supporting HR processes, producing management information, and delivering an excellent service to managers and employees across the business. A significant part of this role will involve manipulating and analysing HR data to support reporting and business decision-making. Key Responsibilities Maintain accurate employee records and HR databases, ensuring compliance with company policies and GDPR requirements. Produce regular HR reports and management information, including absence, turnover, headcount, recruitment, and performance data. Manipulate and analyse data using Excel and HR systems to identify trends and provide meaningful insights. Support the end-to-end recruitment process, including advertising vacancies, arranging interviews, and onboarding new employees. Prepare contracts of employment, offer letters, and other HR documentation. Support payroll administration by ensuring employee information is accurate and up to date. Respond to employee and manager queries, providing efficient and professional HR administrative support. Assist with HR projects and continuous improvement initiatives. About You The successful candidate will have: Previous experience in an HR Administration, HR Assistant, or similar role. CIPD Level 3 qualification (or currently working towards it). Strong experience manipulating data and producing reports, with excellent Excel skills Experience using HR systems and databases. Excellent attention to detail and a high level of accuracy. Strong organisational and time management skills. Excellent communication and customer service skills. Experience within logistics, transport, warehousing, manufacturing, or another operational environment would be advantageous.Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role

Customer Service Manager - Social Housing Repairs & Maintenance. Here at Howells, we are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney. As the Customer Service Manager, you will take respo

Lead and manage a customer service team, driving performance, delivering training, and optimizing service levels across multiple channels in a contact center environment.

Manage a portfolio of client accounts, acting as the primary contact to ensure customer satisfaction, efficient order management, and revenue growth in a fast-paced, collaborative environment.

Manages customer order processing, leads teams, ensures efficient workflows, and improves processes.

Transfers of Work and Business Improvement Manager Aim: Work as a Transfers of Work and Business Improvement Manager Job Title: VIE-2026 United Kingdom - Transfers of Work and Business Improvement Manager - H/F Description of the job The Volunteer for International Experience (VIE) is a un

The Role: Assembly Team Leader.We are seeking a motivated and experienced Assembly Team Leader to oversee the day-to-day activities of our Assembly & Test Technicians.You will ensure that build and test work is delivered safely, on time and to the highest quality standards.This is a hands-on leaders

Face-to-face engagement with members of the public in residential environments to introduce client products and services.

Work collaboratively with the wider customer service team to deliver a seamless customer experience. About the RoleWere looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our clients growing support team. Weekend Customer Service Advisor (Hybrid).

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.Our mission is to m

To manage and develop a portfolio of customer accounts within a defined geographical region, driving sales growth, profitability, and long-term partnerships.

Sponsorship Operations Manager. As the Sponsorship Operations Manager, you will play a pivotal role in ensuring the smooth and effective running of the sector leading Child Sponsorship product driving high levels of supporter satisfaction and long term loyalty. Sponsorship Operations Manager.

My client, a leading 3pl is looking for an Operations Manager on their AM Shift.

Always ensure highest level of customer service. Job Title Event Operations Manager – Iconic London Venue. Our client is an iconic events venue in London who deliver an exciting and varied diary of events including live music, corporate conferences, exhibitions, product launches and more! We are s

Immediate Starts Available – Full-Time Equivalent Opportunity: Immediate Starts Available!.Our client is only able to consider candidates who are.Applications from current international students will not be considered.Are you ready to represent a dynamic company where you can grow and thrive.Locat

As Junior Operations Manager, you will oversee the day-to-day running of the hotel, supporting all departments and ensuring service standards remain consistently high. Junior Operations Manager Scotland 5 Star Hotel Live In. We are recruiting a Junior Operations Manager to join a prestigious 3AA

We are excited to be recruiting an Employment Support Operations Manager to join our fantastic team. We provide strategic leadership and direct delivery of services in business support, innovation, skills, and places for the benefit of Surrey's 110,000 businesses and 1.

Own service, cost and performance across your Delivery Unit(s). Were Hiring! Last Mile Operations Manager. Your decisions will shape courier experience, customer satisfaction, operational efficiency and site safety — every single day.

This is a hands-on role where you'll ensure efficient throughput, uphold their exceptional quality standards, and assist the Department Manager in the seamless running of the department.

Team Leader is a 'hands on' role, providing direction and guidance to a team of operatives on a production line or in a production area, and as line manager is responsible for the team performance in delivering the production plan to the required quality standards in a safe and efficient manner.

Helping others improve and turn their lives around – there’s no better feeling.It’s what we do for thousands of people at more than 150 sites across the UK.We are looking for a motivated and experienced.This is an excellent opportunity for a skilled Support Worker ready to take the next step i

Coastal Partners provides a Coastal Risk Management Service to Havant Borough Council, Portsmouth City Council, Gosport Borough Council, Fareham Borough Council and Chichester District Council improving community resilience, and enhancing the natural environment in response to the risks from floodin

Team Leader Complex Care - Support Work.Driver with a clean UK licence (manual or automatic).We are recruiting an experienced Team Leader to support a specialist complex care package for a young man with complex health needs living at home in the Wirral.This is a hands-on leadership role, ideal for

Metered Customer Service Advisor Fixed Term Contract 23 months. Development opportunities in line with the Metered Customer Service Advisor progression plan. Online GP service, cycle to work scheme, gym membership discounts and many more!.

Sales & Customer Service Agent. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings. We are seeking a motivated and customer-focused.

Is operating effectively in a transport environment one of your strengths? Is coordinating drivers and ensuring you run a safe and efficient operation a day-to-day occurrence for you? Do you find building strong and sustainable relationships with stakeholders a habit? If so, we are looking for a Tra

As an Operations Manager, you'll be the driving force behind multiple school kitchens, ensuring every site runs smoothly:.

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes.

You will work closely with senior leadership to oversee multiple services, driving compliance, performance, and continuous improvement while supporting Registered Managers and established care teams. Operations Manager (Supported Living). Benefits as an Operations Manager:.

Drive excellent customer service and make us the go-to store in the community. As a Team Leader, you'll take responsibility for key areas of the store and step up to run the operation in the absence of the Store Manager. Experience in retail or a fast-paced customer environment.

This is an exciting opportunity to join the team at Wakehurst, Kew’s wild botanic garden in Sussex, as Visitor Operations Manager. You will have significant experience leading operations within a complex visitor attraction, cultural site, or multi-use destination, with a proven ability to deliver

PREVIOUS EXPERIENCE IN THE WASTE SECTOR: Regional Transfer Station Manager, National Waste Operations Manager, Area Manager - Waste Transfer, Recycling Operations Manager, Waste Operations Director, Head of Operational Excellence, Transfer Station Development Manager, Regional Director Waste Manage

Lead & Inspire Teams: Motivate and empower cross-functional teams - from production to logistics to customer services - to achieve excellence every day. Your Opportunity: Become a Future General Manager. As we expand and evolve, we are looking for a dynamic Operations, Logistics, or Production Leade

Waste site operations manager required for our public sector client. Working days and hours: Working pattern to be agreed with line manager based on 37 to 40 hours usually Mon to Fri.

Job role: IT & Operations Manager. Operations Manager with a strong IT focus. Lead IT operations alongside the external MSP, including service levels, escalations and performance management.

This is an opportunity to take on a central Operations Manager role in a growing renewable energy and electrical contracting business, with the chance to make a visible impact on projects, people, customers and day-to-day performance. Operations Manager – Renewable Energy / Electrical Contract

As a Catering Operations Manager, youll oversee the delivery of high-quality, compliant, and cost-effective catering services to schools within your region. Youll inspire and develop site managers and kitchen teams to provide exceptional food and service that meets both nutritional standards and the

We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Annual leave (increasing with length of service), a generous pension scheme (matched up