Customer specialist jobs in SunderlandCreate job alerts

Are you an experienced Parts Advisor looking for your next challenge? Our client — a busy, respected main dealership in Carsile— is searching for a confident and knowledgeable Parts professional to join their growing aftersales team. Whether your background is as an Automotive Parts Advisor, Aftersales Parts Adviser, Parts Specialist, Motor Trade Parts Advisor or similar role, this is a fantastic opportunity to join a high-performing department with excellent earning potential. Salary: £27,000 - £30,000 Hours: Monday–Friday, 9am–5:30pm/8am - 4:30pm (1 in 2)Saturdays 8am - 12pm Why you’ll love this role -Work with a prestige, high-volume main dealer -Company Vehicle -Free onsite parking -sick pay -Great earning potential with bonus + Saturday overtime -Supportive Aftersales and Parts leadership team -Excellent facilities, systems and a busy environment that keeps the day moving -Genuine opportunity to build a long-term career in a successful dealer group What you’ll be doing (and doing brilliantly) -Meeting and greeting customers in the Parts department -Ordering, booking out parts, invoicing and taking payment -Handling general Aftersales enquiries and supporting the Service team -Providing accurate estimates when needed -Achieving sales targets through prospecting and account management -Dealing with customer enquiries face-to-face and over the phone -Checking in parts deliveries and assisting with stock checks -Working closely with the workshop, service advisers/advisors and customers -Contacting customers about promotions and parts offers What we’re looking for -Experience as a Motor Trade Parts Advisor / Parts Adviser is essential -Strong technical understanding of vehicle components -Friendly, professional manner with great customer service skills -Team player who supports colleagues to hit shared targets -Confident on the phone and proactive with customer enquiries -Experience using Kerridge -Full, clean UK Driving Licence -Organised, detail-focused and comfortable in a fast-paced parts environment Sound like you? If you’re a motivated Parts Advisor ready to take the next step in your career, APPLY today — we’d love to speak with you.

CUSTOMER ENGAGEMENT SPECIALIST Overview Charterhouse Recruitment are proud to again be partnering with a very well-established business based in Castleford. Our client is a global brand, and they are the leading manufacturer in their field. This role will act as the first point of contact for potential customers, ensuring a positive and first-class experience. Benefits • Basic salary is £24,304 plus monthly commission, • Good commission scheme, • Monday to Friday working hours of 8am to 5pm., • Work from home every Friday (once passed training), • 23 days holiday plus bank holidays, • Attractive company pension, • Employee discount scheme for a wide range of shops and attractions, • Perks such as free eye tests, flu jabs and more, • 24/7 Employee Assistance Programme. Responsibilities • Manage proactive outbound calls to customers, • Target a list of prospects to qualify them., • Pass qualified leads over to the internal sales team., • Assist customers making web chat enquiries., • Ensure that all data is accurately entered into the internals CRM., • Work to customer satisfaction targets and conversion rates., • Perform well against KPI's set. Qualifications • You will have experience of working in a customer service / sales environment (ideally office based)., • You will be confident in communicating with people confidently over the phone., • You will have excellent written skills., • You will be IT literate and be able to learn new systems easily (with training), • You can demonstrate basic excel skills, • You will be a positive and self-motivated individual who is able to work as part of a team., • You will be happy to work to targets. If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let’s discuss the role.

Company Overview: Saluda is a global healthcare company that is redefining Spinal Cord Stimulation (SCS) therapy at the intersection of automated algorithms, real-time diagnostics, and ground-breaking clinical evidence. The Saluda difference is defined by Dose-Control Technology via measurement of physiological response. At Saluda, we challenge boundaries. We innovate and think beyond the conventional. We disrupt. With the passion and energy of an accomplished team of seasoned experts, our focus is to revolutionize the standard of care in the neuromodulation space by transforming the lives of patients suffering from debilitating pain. Job Summary: The Territory Manager's primary responsibility is to achieve the designated territory's sales revenue targets. This role involves overseeing all aspects within the designated Territory to ensure the company meets its sales revenue targets. Additionally, the role demands a strong ambition to achieve market-leading patient outcomes. Collaborating closely with the Regional Manager, Country Manager and/or Area Director and clinical sales representatives to drive the success and growth of the company within the assigned region. Responsibilities: • Grow the business within new and existing accounts to meet or exceed revenue goals and objectives, • Develop and maintain strong relationships with new and existing territory customers, • Develop and maintain a comprehensive understanding of Chronic Pain Therapies in a competitive environment, • Train and educate new and existing accounts on the merits and proper clinical usage of Saluda’s products by delivering presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc) to keep customers abreast of new and existing products, • Recognise and understand competitive products, their features, and strengths in relation to Saluda’s products, • Identify and develop new customer opportunities, within the designated territory, • Serve as a trusted consultant for existing accounts, leveraging knowledge to drive sales, • Provide a high-quality level of service with patient outcomes held in the highest regard, • Visit customers and patients in a clinical environment (hospitals, operating theatres, clinics, etc), • Attend physician education conferences and events, • Identify and act on growth opportunities in the accounts they are responsible for, • Conduct monthly forecasting, • Attend and contribute to meetings and planning calls, focusing on key accounts, • Drive sales in collaboration with the clinical specialist team, • Perform other duties as assigned Performance Expectations: The Territory Manager is expected to forecast and achieve annual and quarterly sales targets for their territory and provide exceptional service to accounts. There is a requirement to travel into the field at least 4 out of 5 days, work closely with clinical sales employees, understand and utilise global sales messaging with customers to develop and implement effective short, mid, and long-term strategies to meet business objectives, and appropriately utilise SFDC and sales tools to engage with customers. They will plan and organise their daily work routine, adhere to company policies, conduct business in an ethical manner, keep up to date with admin requirements (such as H&S, Sales Force, Arena Training, business expenses, PowerBI, etc.) and sometimes communicate with patients and client’s afterhours and on weekends. Experience: • Bachelor's degree or equivalent combination of education and experience, • At least 2 years of experience in implantable medical devices, • SCS experience and/or patient interaction experience, • Demonstrated success in previous sales role, indicating a high level of sales performance, • Analytical skills, including statistical analysis preferable, • PC skills necessary (MS Office/Excel) and experience with sales force automation tools, • Excellent written and verbal skills, • Computer proficiency, • Valid driver’s license

Rewards and Benefits on Offer;Stable growing organisation.Immediate start.26 days holiday plus the Bank HolidaysCompany pensionPrivate health CareOn-site parkingEarly Friday finishMTrecs New Opportunity;MTrec Technical are proudly representing our prestigious manufacturing client, based in Tyne and Wear, with their plans for growth and expansion, by recruiting a CAD Engineer to join their team. You will be joining a fast-paced, dynamic company, with an excellent team-based culture and huge opportunities to progress your career. Our client is a major international player in their specialist industry sector and supplies its quality products in the UK and Europe. You will be joining a very secure and expanding business, where you will enjoy a varied working environment, a great team culture and an exciting new career move.The Job Youll Do;Responsible for Producing 2D electrical schematics and interconnection drawingsSolidworks / AutoCAD operator focusing on electrical requirements of the Engineering Dept.Knowledge / experience of electrical control panel design for industrial equipment.Read, understand and produce panel layout drawings, electrical control schematics and interconnection diagrams derived from customer, and internal specificationsLiaise with workshop staff to create SOP's and streamline electrical equipment design and build within the company.Good database and computer skills. MS Office (Word, Excel, Access, Outlook, etc)Ability to work unsupervised and create detailed electrical drawings as detailed above and also manufacturing package of drawings, parts lists and BOM's.About You;An ONC, HNC, or equivalent qualification in Electrical Engineering or a related discipline.Ability to discuss drawings and technical detailsExperience of using AutoCAD is essentialExperience of using Solidworks is essentialElectrical / control knowledge is essential or experience working in a relevant industry.Knowledge of production engineering practicesTPBN1_UKTJ

Imperial Recruitment Group are delighted to announce that we are working on a retained basis with Walker Filtration to recruit a new Mechanical Design Engineer for their Filtration Systems division, based at their Washington site. LOCATION: Washington SALARY: Competitive LENGTH OF CONTRACT: Permanent ROLE SUMMARY: Walker Filtration was acquired by the Atlas Copco group in March 2018 and has the mission to become the Global Competence Centre for Compressed air, Gas and Vacuum Filtration within the group. Walker Filtration has its factory and headquarters in the North of England but employs around 330 people worldwide with Customer Centres in the United States, Europe and Japan. The purpose of this role is to drive Walker Filtration’s vision of being a competence centre for Industrial Filtration and Medical product ranges. The Design Engineer does this through the design, development and maintenance of new and existing market leading products. Reporting to the Engineering Manager, working as part of the engineering design team, the role is very much ‘hands on’ where you will be tasked with creating innovative designs to expand our current product portfolio. The role will also be involved with maintaining existing product ranges, with projects focused on optimisation and cost savings. Leading the delivery of assigned projects to ensure they’re on time, to budget and of optimum quality. DUTIES ARE BUT NOT LIMITED TO: • The design, development, verification and implementation of technically innovative and commercially competitive new products, • More specifically, the design, development or selection and packaging of compressed air and gas treatment products including pressure vessels, pneumatic control systems, compressors, vacuum pumps, desiccant dryers, etc., • To ensure that all component parts and products are designed in strict compliance with mandatory national and international regulatory requirements and standards, as appropriate, • Compile and manage technical construction files as appropriate to the product, • Create and manage Bills of Material (BoMs) throughout the product lifecycle, • The maintenance and improvement of existing products and components to improve quality production efficiency and cost reduction., • To lead projects when required, ensuring that projects are delivered on time, to budget, and engineering quality is of primary importance, • The production and maintenance of technical documentation, including CAD drawings, costing data, design calculations, test data etc., • Support prototype development and testing, including troubleshooting issues and refining designs based on test results, • Work closely with suppliers to ensure designs are manufacturable, material selection is optimal and that target cost is met, • Filtration and Medical product and application knowledge to support queries from both internal and external customers, • Maintain high quality standards of engineering process according to QA standards and the CtP (Concept to Product) 2.0 business process, • Support the design review process such that all product designs are market leading and that lessons learned are a key part of product development, • Manage personal workload to ensure timing and commitments are realistic and achieved, • Support the intellectual property process to ensure patents, or similar, are technically robust and supported through the application and granting process, • Provide specialist technical support during customer and supplier meetings and visits, as required, • Provide technical support to the Operations team, as required, • Promote a culture of collaboration across Walker Filtration and the wider Atlas Copco Group, • Assist in the development and training of more junior Engineers, Technicians and Apprentices as appropriate/required TO BE CONSIDERED FOR THIS ROLE YOU WILL HAVE: • A relevant mechanical Engineering Degree (preferably post-graduate), or have relevant experience in the role, • Demonstrable experience in a product design and development role with a demonstrable and proven track record of new product development success., • Proficient 3D CAD & PLM user., • A natural energy with a positive attitude to the role., • Self-motivated, systematic, controlled and well organised, building professional relationships, instilling confidence and trust., • Attention to detail with a diligent and pragmatic 'no-nonsense' approach to task and project completion is essential, • A drive to perform tasks properly and thoroughly while adhering to company guidelines, procedures and policy., • Decisive; possess the ability to rationalise and make reasoned technical and commercial decisions particularly under pressure., • Commercially astute, • Communicates proficiently and effectively at all levels., • Can compile and present accurate technical and general business documentation., • Strong abilities in concept generation, mechanical design, DFMEA process, design for production and service. For more information on this opportunity please feel free to contact Adam Pearson at Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.

Pricing Specialist Energy Sector | 50000-100000 + Uncapped Commission | Office-Based North EastJoin a Fast-Growing Energy Consultancy with Uncapped Earning PotentialWere proud to be recruiting on behalf of a leading energy solutions provider, offering an exciting opportunity to join their dynamic team as a Pricing Specialist . With a strong focus on sustainability, innovation, and customer satisfaction, our client is revolutionising the way businesses manage their energy needs.What's in it for you?Uncapped commission Paid one month after each sale, offering huge earning potential. Enhanced holidays Up to 32 days off per year, with extra days for performance and loyalty. Private medical insurance Full cover for you and your family. Workplace perks Free parking, onsite Starbucks, relaxed dress code, and a great office vibe. Incentives galore Weekly, monthly, and quarterly bonuses to reward your success. Career growth Be part of a business that champions development and progression.The Role What You'll Do:As a Pricing Specialist, you'll be responsible for offering bespoke energy packages to businesses from fixed and flex to pass-through deals. You'll work closely with suppliers and clients, building trusted relationships and ensuring tailored solutions that meet their specific needs. You'll manage the full pricing and sales cycle, hitting KPIs and revenue targets while documenting all details with absolute precision.What Were Looking For:Proven experience in a similar pricing, closing, or energy sales role. A natural relationship builder with excellent communication skills. Driven and target-focused, with a passion for success. Ability to work under pressure and consistently exceed expectations. Meticulous attention to detail in all documentation and client records. High energy, resilience, and professionalism in every interaction.Salary & Benefits: £50,000 £100,000 basic salary (DOE) + uncapped commission + performance bonuses. Full-time, permanent. Office-based in the North EastTPBN1_UKTJ

As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Start here. Grow here. Aviation is one of the key focus sectors at AECOM, a business sector which sits within our number one rated global transportation engineering consultancy. Whilst we are already the number one aviation engineering consultancy by revenue globally, we see significant future growth potential as the sector recovers from the downturn induced by the Covid 19 outbreak. Our clients are now re-investing in their assets, to ensure they are in the right condition, but also to ensure their capacity needs of the future. Traditionally the UK Aviation business has been UK centric, focused on supporting our clients with airfield and civil infrastructure engineering services. Our future growth strategy is moving away from this, focusing around four key pillars, strengthening existing and building new relationships across our UK customer base, creating new client relationships and activity across Europe, building our aviation advisory business globally, and creating a new service offering targeting future flight and ESG. To support this growth, we are currently seeking a Technical Director to lead the development of our Aviation Advisory business in the UK, Europe and India to help grow the project pipeline and expand the team. In this role, you will develop winning proposals and work on a range of aviation advisory projects across the UK and Internationally. This role can be based in any of our UK AECOM offices. We are looking for a strategic business thinker with a large network of industry contacts who will drive the development of the advisory business and seek project opportunities that make a real impact in the aviation sector. We will be seeking you to understand our business and its services to develop a portfolio of advisory services to take to market. This will embody disciplines from across our 4 key business lines. If you have an expertise in ORAT, or any other specialist advisory skills this will be an advantage. Our clients include airport owners, contractors, governments, and regulatory bodies, through which we are pursuing a diverse range of opportunities and projects across the aviation advisory sector. Here’s what you’ll do: • Grow: Utilising your existing network, you will seek opportunities with current and new clients to build a pipeline of advisory projects. You will develop your relationships with key clients to the level of trusted advisor status. You will build AECOMs profile in this sector as we position ourselves as complex integrators, representing the aviation advisory business through conference participation and presenting, thought leadership and social media., • Lead: You will lead and manage a team of up to 5 people with a range of skills and seniority to deliver complex projects with demanding deadlines to a high level of quality., • Shape: You will write the strategy for the advisory business, identifying target markets and clients, building our service portfolio, setting annual P&L targets and identify strategic recruitment requirements., • Deliver: Consultancy services across a range of disciplines including airport master planning, capacity analysis, terminal and support facility planning, airfield planning and phasing, airside and terminal simulation modelling, and environmental and sustainability advice., • Advise: Provide expert technical and business advice and analysis to our clients through the management and delivery of projects, working alongside other aviation technical teams, including technical due diligence and technical advisor roles. As a subject matter expert, you will support major bids and programmes where specialist knowledge, insight and advice is required., • Ensure Quality: You will be responsible for ensuring the quality of our deliverables before they are presented to our clients., • Collaborate: You will be part of our wider Europe and India Aviation team, a multi-cultural/multi-disciplinary team based across the UK, Europe and India. It includes junior and senior members with a range of consulting backgrounds, all passionate about what we do in the aviation sector., • Minimum qualification: Bachelor’s degree. Membership of an appropriately recognized professional institution., • Technical Experience: Within the airport planning, airport design, airport engineering and airport construction sector., • Project Management and Delivery: Previous experience in leading multi-disciplinary project teams and delivering projects to required quality standards, on time and within budget. Experience and understanding of project quality control, programming and budgeting., • Business Development: Previous experience of developing and maintaining client relationships and work backlog with new and existing clients. Experience with consultancy contracts., • International experience: Experience with international companies and /or working in an international setting., • Team Management: Previous experience of team management and team building., • Advisory Experience: Able to demonstrate a strong client and stakeholder network within the aviation industry which will translate into winning and delivering airport projects in the advisory sector. We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at _ At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn Siobhan Osborne About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address _ if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer. We are the UK’s largest end to end drainage solution provider with depots strategically located across the UK from Aberdeen to Plymouth. As such we are committed to ensuring the health, safety, and wellbeing of our colleagues and customers. We are therefore looking to add a dynamic, enthusiastic, and talented individual to our team to help us achieve best practice in compliance and risk management. About the role: Lanes Group are looking to appoint a National Account Manager, based within London. The successful applicant will be responsible for managing and growing relationships with key clients, overseeing the sales activities for Lanes Groups key national customers across the UK. This role involves strategic planning, driving business growth, and ensuring client satisfaction while meeting or exceeding sales targets. What we offer: • Competitive Salary, • 24 Days holiday plus Bank Holidays, • Uncapped earning potential, • Pension, • Death in service, • Training and progression opportunities Responsibilities – but not limited to: • Build and maintain long-term relationships with national accounts, ensuring client retention and satisfaction., • Serve as the primary point of contact for key clients, addressing any concerns or needs., • Regularly meet with clients to review performance, identify opportunities, and discuss future business., • Develop and implement sales strategies for national accounts to meet or exceed revenue targets., • Collaborate with the sales team to identify and target new business opportunities., • Negotiate contracts, pricing, and terms with clients to maximize profitability., • Work with marketing and product teams to tailor solutions for clients., • Provide regular reports on sales performance, account activity, and forecast future business growth., • Analyse sales trends and market conditions to adjust strategies and improve sales results., • Work closely with internal teams, such as operations, finance, marketing and customer service, to ensure the smooth delivery of products/services to clients., • Stay informed about industry trends, competitor activities, and market dynamics to adjust sales strategies accordingly., • Identify key opportunities to upsell and cross-sell within existing national accounts. Experience and qualifications required for the role: • Past experience in sales and national account management, • Proven track record of success in sales, strategic account management, and driving revenue growth., • Experience negotiating large-scale contracts and working with major national retailers or clients Skills and behaviours: • Strong leadership and team management skills., • Excellent communication, negotiation, and presentation skills., • Ability to analyse data and develop actionable insights for sales and account strategies., • Knowledge of industry trends and the competitive landscape., • Strong problem-solving abilities and a results-oriented mindset., • Flexibility to travel to various client and company sites as per business needs., • Full UK Driving licence (No more than 6 penalty points) This position is open to Internal and External candidates. Any internal candidates currently employed within a division of Lanes Group must complete an Internal Application form and submit to recruitment. Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please

Adept at multitasking and working in a fast-paced environment. Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch cu

Pega CDH Consultants Inside IR35 Remote in UK Initial 6 month engagement emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges, and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication to delivering the optimal service for our clients. Our commitment is not just towards our clients — we aim to foster a positive and equitable working environment with our consultants and colleagues, which stems from our core values: Confident, Dedicated, Responsible, Genuine. We are building a best-in-class Next Best Action (NBA) decisioning capability and are hiring experienced professionals to design, scale, and optimise decisioning frameworks across multiple markets. This is an opportunity to work at the intersection of data, AI, and customer engagement, delivering personalised, real-time experiences in a regulated environment. We are hiring for: Lead Decisioning Expert Own and govern the NBA decisioning framework across markets. Key Skills: Pega LDA (mandatory) Deep Pega CDH expertise (NBA Designer, decision strategies) Decision frameworks (eligibility, arbitration, prioritisation) Omni-channel decisioning (real-time & outbound) Decision governance, explainability, regulatory awareness Strong stakeholder management & Agile delivery Lead NBA Data Scientist Design and optimise ML models driving NBA decisioning. Key Skills: Pega CDH adaptive models Strong MLB / RTIM / arbitration logic knowledge Advanced Python & ML development A/B testing, uplift measurement, model governance Feature engineering & real-time vs batch decisioning Git, Agile, cross-functional collaboration NBA Decisioning Specialist Deliver decisioning use cases and personalisation strategies. Key Skills: Pega PCDC (mandatory) Pega CDH / NBA Designer experience Decision logic configuration (eligibility, prioritisation, suppression) Testing, simulation & performance optimisation Strong business-facing communication Nice to have: Adobe AEP, Financial Services, multi-market experience Data Integration & System Engineers Build scalable data pipelines supporting decisioning systems. Key Skills: GCP (BigQuery) & Hadoop/Cloudera (mandatory) Spark, Scala, Python, SQL Data pipelines (batch & near real-time) Data modelling, governance & CI/CD Pega CDH integration experience QA / Test Specialists Ensure quality and performance across data and decision platforms. Key Skills: Hadoop & GCP (mandatory) Test automation (Pytest, Robot Framework) Python, SQL, Bash CI/CD, Docker, Jenkins ISTQB certified Our People The ideal consultants will share our values and be aligned with our ways of working. As your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle. We pride ourselves on; Providing our people with a supportive culture, rooted in our values and driven by our purpose. Promoting a culture of inclusion, collaboration, well-being, and learning and development. Providing increased agility and flexibility within our hybrid working model Investing in employees’ growth through ongoing training and development Autonomy to take ownership of projects, making decisions and demonstrating individual expertise Providing an transparent performance and career management experience. Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and build lasting value in disciplines such as: Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. “emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin

Would you like to make a difference to someone’s life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you. We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available. Role: Telephone Customer Service Expert Site: Tyne River House Gateshead, NE11 9SZ Start Date:03.08.2026 Contract: Full-Time Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm) Hours: 37.5 hours per week Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND WORKING and NO BANK HOLIDAYS. Salary: £24,784.50 What does my role involve? • You will be working in a lively, vibrant and rewarding environment., • Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead., • As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers., • You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries., • You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. What do we need from you? • Strong verbal and written skills with the ability to show attention to detail, • Ability to establish excellent customer relationships in a fast-paced environment., • A can-do attitude with the ability to interact with lots of different people., • Professional and friendly telephone manner with the ability to show empathy when needed., • Customer Service experience., • Experience of working within a target driven environment to a high standard, • PC skills, and the ability to navigate multiple systems competently, with ease, • A good consistent typing speed and the ability to multi task., • Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence., • Ability to work within a fast paced, challenging and rewarding environment. What you get from us - • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check, • Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours! #Priority

Start date: 19th of August 2026 Rate of Pay: £27,601.60 per annum Location: Gateshead - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION Shifts: Full time 40 hours per week. Monday – Friday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours. Training: 11 days The Role: We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills. This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management. Key Responsibilities • You should be confident in conducting challenging but effective conversations, • You are required to maintain multiple cases simultaneously, varying by type and stage, • You will be responsible for managing a designated caseload, • You will be required to question in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence, • You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence, • You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills, • At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcomes, • You should be proactive in talking to relevant people to get advice and information when unsure how to proceed, • You will be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements, • You will decide what evidence is appropriate to request as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case, • You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case, • Gathering, verifying and assessing all available information, and deciding on an appropriate course of action, • You will be required to record the progress of caseloads on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate Background Checks The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check (including international criminal checks if you have lived outside the UK in the last 5 years), • Employment/Academic History Check - for a period of three years leading up to your application. We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed. What else do we need from you? • Strong verbal and written skills with the ability to show attention to detail, • Ability to establish excellent customer relationships in a fast-paced environment, • A can-do attitude with the ability to interact with lots of different people, • Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants, • PC skills, and the ability to navigate multiple systems competently, with ease, • A good consistent typing speed and the ability to multi task, • Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence, • Processes will be ever evolving and it is essential that you are adaptable and open to change Benefits of being a Customer Service Representative • On-line recruitment process, with potential job offer within 24 hours and fully paid training, • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary, • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy., • Refer & Earn Scheme, • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub, • Life Assurance Cover & Pension Scheme, • Length of Service and monthly recognition awards, • Opportunities for career development and progression Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Social Housing Complaints Officer. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders. For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on.

Motif’s Customer Support team is looking for a UK based Support Specialist who would be responsible for supporting customers during core UK business hours.

We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. The next you might be remotely troubleshooting a billing issue or shaping a new help center article. Minimum 4

We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets.

As demand grows, we're looking for an SAP Technical Specialist to join our team and play a critical role in customer success and product excellence. As an SAP Solutions Specialist, you will partner with customer to solve their business challenges using our software, “docuflow”.

Whether you're an engineer, a customer service specialist, a project manager, or someone with a passion for fire and security services, we want to connect with you. Marlowe Fire & Security – Protecting What Matters. At Marlowe Fire & Security, we understand the pivotal role that fair compensation

You will be working within Customer Engagement Team of 9 people with excellent training and support available, from day one!. APPLY NOW in complete confidence or contact Dominic Quirke at Advancing People directly. Advancing People - The Recruitment Specialist.

We’re looking for an experienced, customer-centric Customer Service Specialist who isn’t afraid to roll their sleeves up, to help deliver the best, most trusted customer service as we grow our business. In this role, you’ll be responsible play an integral part in helping the Customer Service t

Senior Customer Success Specialist - Technical Account Manager • Software, SaaS, B2B, • Frankfurt, Remote, German Speaking Our client is a market leader in Unified Communications & Contact Centre (SaaS) solutions. The role of Senior Technical Account Manager (Customer Success) is a technical support and customer management role. Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. A great opportunity to join a fast growing, successful company and develop your career. This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within SaaS/Software, APIs, Database etc Experience Requirements: • 3+ years in a customer facing role such as Customer Success, Account Manager, Pre-Sales Support, etc., • Knowledge of end user technical support & troubleshooting - Web APIs, Software, Scripting, Database, • Bonus points for experience with Contact Centre solutions, VoIP, SIP etc, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. This is a great opportunity to develop your career with an ambitious and fast growing company. There will be a lot of opportunity to grow your career, learn and develop. Applicants must be located in Germany and have strong German language skills. C1 and above. Hit apply to take your career to the next level. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Your Future Starts Here – Join the Marlowe Smoke Control Talent Network Are you looking for your next opportunity in a company that values safety, innovation, and career growth? At Marlowe Smoke Control, we’re always on the lookout for passionate, skilled, and driven individuals who want to make a real impact. Whether you're an experienced engineer, a customer service superstar, a project manager, or just starting out in the fire and security industry—we want to connect with you. Why Join Our Talent Network? • Priority Access – Hear about roles before they go live, • Tailored Matches – We’ll reach out when a role aligns with your skills and ambitions, • Career Growth – Be part of a company that invests in your development, • Explore Opportunities – From engineering and operations to customer service and support, we offer a wide range of career paths, • Real Impact – Work with a team that makes a difference every day, • No Commitment – Registering your interest doesn’t tie you to anything – it simply keeps you in the loop Who We’re Looking For • We welcome applications from individuals across all backgrounds and experience levels. Whether you're an engineer, a customer service specialist, a project manager, or someone with a passion for fire and security services, we want to connect with you. How to Join • Click to submit your details and tell us a bit about your experience and career goals. Our Talent Acquisition team will be in touch when suitable opportunities arise. How we Attract, Reward & Retain Our Employees At Marlowe Smoke Control we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable. • Competitive salary, • Company Vehicle (role specific), • Royal London Pension, • Life Assurance 4x Salary, • Paid Holidays plus Bank Holidays, • Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals., • Mental Health & Well-being Scheme, • Employee Recognition Scheme, • Development and progression opportunities A Little More About Marlowe Smoke Control Marlowe Smoke Control are a small, niche Automatic Open Vent (AOV) specialist operating UK wide. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry. Big enough to provide but small enough to care. Equal Opportunities We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

You have a strong understanding of eCommerce customer journeys and paid social mechanics. As a Paid Social Specialist, you'll run high-budget campaigns, lead performance strategy, and shape creative output that drives measurable growth. We’re now looking for a Paid Social Specialist to join our te

Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email. We're committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging - our customer

Mercier Consultancy MD is on the lookout for a Customer Solutions Specialist fluent in Polish and English to join our team, with the benefit of paid relocation to Sofia, Bulgaria. As a Customer Solutions Specialist, you will assist Polish-speaking clients by understanding their needs and providing e

Our mission is two-fold: growing a brand that is seen as the industry’s “Confident Guide” and building a business with a balanced purpose. We want to be a “Confident Guide”, sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer solutions, services, platforms, applications and expertise to help. We might help our clients in a simple way, such as supplying them with the ‘equipment’ they know they already need. Alternatively, they might want to partner with us and allow us to fill holes in their understanding. Or they might want us to take care of everything, helping to agree on the destination and guiding them every step of the way. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients can rely on. We also want to continue to build a business that we can all be proud of, with a focus on five stakeholders: clients, people, partners, communities and shareholders. To ensure we live up to our mission and purpose we focus on five fundamental principles that have driven our award-winning success to date, namely: Caring deeply about our people Caring deeply about our clients Developing differentiated and valuable product, service and solution offerings Driving operational success through our processes, systems and methodologies and a mindset of continual improvement Continuing to grow organically and profitably At Natilik we care about everyone as an individual, as a human being, not just as an employee and try and treat people as such. An organisation that can align the performance, goals, beliefs and values of its people to the business goals, beliefs and values of the company can achieve amazing things. We want everyone to fulfil their potential. We want people to be able to grow and develop throughout their career and enjoy a wide range of opportunities. We believe that we can always learn new things, develop and grow as individuals and as teams. We support a working environment which encourages positive change and embracing new challenges. Not only does this ensure our clients receive the best delivery and service but importantly we know this is key to our people’s satisfaction at Natilik. The role Natilik is seeking a highly driven and experienced Technology Sales Specialist to sell new multi-cloud managed services into Natilik’s existing client base as part of the Client Transformation Team (CTT). The individual will be selling NetSec portfolio: Network (WAN, LAN & wLAN) Infrastructure Next‑Generation Firewalls Zero Trust Network Access SASE / SSE Platforms The CTT is a new business team that happens to sell into existing clients, as such you should be comfortable prospecting in clients without the support of the Account Manager. The successful candidate will be an expert relationship builder with a strong track record in upselling and cross-selling to established customers, particularly within mid-market and enterprise segments able to show the ability to win net new business that delivers strong ACV, high profitability and pulls through high levels of both implementation and ongoing managed services. It is expected that the successful individual will be entrepreneurial and will be instrumental of the Natilik proposition in this technology stack. Key responsibilities Drive revenue growth through the sale of NetSec solutions & managed services into existing client accounts. Identify opportunities to enable the client’s usage of the solutions defined in the Role Summary Build sales campaigns into existing clients, execution of the plan, reporting on progress & outcome. These plans may also include working with key strategic vendors, leveraging their capabilities & relationships. Work closely with account management teams to develop account plans and strategies for growth. Build trusted advisor relationships with key client stakeholders (CIOs, Heads of IT etc.) Collaborate with internal technical pre-sales and delivery teams to develop and propose tailored solutions. Educate & evangelise with clients on the benefits of evolving their NetSec environments and adopting managed services. Maintain detailed and accurate sales forecasts, pipeline, and activity records using CRM tools (SalesForce). Stay current with multi-cloud technology trends, consumption models, and vendor roadmaps to inform client conversations. Build & develop relationships with key strategic partners including but not limited to Cisco & Palo Alto, existing relationships within these organisations with relevant stakeholders is an advantage. Required experience & skills Minimum 5 years’ direct experience selling relevant solutions and services directly to end-users ideally in a new business or business development role, particular weight will be given to any candidate with a strong track record in the sale of managed services. Demonstrable track record of revenue growth and overachievement through cross selling within a customer base. In-depth understanding of the NetSec landscape. Experience navigating and influencing complex stakeholder groups within client organisations. Excellent communication, relationship-building, and commercial negotiation skills. Familiarity with account planning and customer success strategies. Ability to operate within a MEDDICC aligned sales team. A proven demonstrable track record in the running of the entire sales process from opportunity identification, through qualification, into the deal cycle and finally execution of contracts. Desirable qualifications Vendor certifications from Cisco or Palo Alto Experience working with or for managed service providers (MSPs). Benefits Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer: 25 days annual leave (+ bank holidays) rising with tenure Quarterly Awards and Bonuses Flexible Working Policy Competitive pension scheme Access to Financial Wellness support Industry-leading home working and mobility technology Private Medical Insurance Company shares (available after One year tenure) Medicash (Cashback Scheme) Retail discounts via Medicash Access to EAP scheme for you and your household Vehicle lease salary sacrifice scheme (available after One year tenure) Cycle to Work Scheme Annual paid volunteering day Enhanced parental leave Access to funding for additional qualifications and courses Access to paid study leave Natilik Diversity & Inclusion At Natilik we know it's crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience, culture and background allows our teams to be better. We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. We're incredibly proud of our diversity. Your application has been successfully submitted! _

Technical Solutions Engineer The COMPANY With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images. The ROLE Due to an internal promotion they now require a Technical Solutions Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. Working from home the Technical Solutions Engineer will; • Handle software-related requests, • Analyse software related issues and propose solutions, • Troubleshoot software, • Identify root causes of software problems, • Conduct software testing and installation, • Troubleshoots IT related issues, • Manage software and database migrations, • Advise customers on hardware and software configurations and implementation, • Develop customer relationships through professional and dependable interactions The PERSON The right Technical Solutions Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation; • Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc., • Scripting knowledge, • Comprehensive understanding of Microsoft tools and application environments, • Networking knowledge, • Strong communication, organization, problem-solving, and diagnostic skills, • At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives, • Ability to work independently and take ownership of projects Salary: £42,000 Starting salary PACKAGE includes; Bonus Pension Income protection Etc. Location: Working from home, living anywhere in the UK. Suitable living locations include: Cambridge Peterborough Nottingham Northampton Leicester Birmingham Leeds Sheffield Manchester Liverpool Bristol Ipswich Coventry Wolverhampton Edinburgh Glasgow London Alternative Titles: Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Your Future Starts Here – Join the Clymac Talent Network Are you looking for your next opportunity in a company that values safety, innovation, and career growth? At Clymac, we’re always on the lookout for passionate, skilled, and driven individuals who want to make a real impact. Whether you're an experienced engineer, a customer service superstar, a project manager, or just starting out in the fire and security industry—we want to connect with you. Why Join Our Talent Network? • Priority Access – Hear about roles before they go live, • Tailored Matches – We’ll reach out when a role aligns with your skills and ambitions, • Career Growth – Be part of a company that invests in your development, • Explore Opportunities – From engineering and operations to customer service and support, we offer a wide range of career paths, • Real Impact – Work with a team that makes a difference every day, • No Commitment – Registering your interest doesn’t tie you to anything – it simply keeps you in the loop Who We’re Looking For • We welcome applications from individuals across all backgrounds and experience levels. Whether you're an engineer, a customer service specialist, a project manager, or someone with a passion for fire and security services, we want to connect with you. How to Join • Click to submit your details and tell us a bit about your experience and career goals. Our Talent Acquisition team will be in touch when suitable opportunities arise. Our Commitment to Attracting, Rewarding & Retaining Talent At Clymac, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. • Competitive Salary, • Pension Plan – Helping you invest in a secure financial future, • Life Assurance – Peace of mind with coverage at 4x your annual salary, • Generous Holiday Allowance – Paid leave plus all bank holidays, giving you time to recharge, • Referral Bonus Scheme – Earn up to £1,000 for every successful candidate you refer – with no limits, • Mental Health & Wellbeing Support – Access to confidential resources and support when you need it most, • Employee Recognition Programme – Celebrating your hard work and achievements throughout the year, • Career Development – Ongoing training, clear progression paths, and opportunities to grow within the business A Little More About Clymac At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care. Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry. Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Equal Opportunities At Clymac, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Group Billings Senior Job type – Full time, 40 hours per week Contract type – Permanent Hybrid working – 2 days office – 3 days working from home (after successful probation) Location- Guildford, Surrey Closing Date: 17th August 2025 About us K2 Corporate Mobility is a leading B2B provider of comprehensive global mobility services to multi-national companies relocating their most valued employees. We manage and broker services through our global partner network and operate as a true business partner – an extension of our clients’ HR functions. We uniquely provide genuine single point of contact accountability for HR teams and assignees throughout the international relocation process. Headquartered in Guildford, UK, K2 serves every location worldwide via our regional hubs located in North America, Europe, Scandinavia, Middle East, Africa, Asia and Australia. Managing a global network of over 1,000 specialist approved partners worldwide, K2 specialises in delivering an extraordinarily high standard of service on every assignment. Our skilled teams deliver international mobility support to blue chip clients across all continents, supporting HR teams in over 15 industries- from financial services to global retailers. We’re independent, ambitious, entrepreneurial, diligent go-getters and we believe in delivering only the best for our customers. What sets us apart is our people. We employ the best and allow them to be the best they can be. K2 has the unique family feel, and the successful candidate will not just be joining a company, but also the K2 Family. Why we need you.. At K2 Corporate Mobility, we believe that our people are our greatest asset. We are looking for a dedicated and detail-oriented individual to join our team as a Group Billing Senior. Your expertise in billing operations, combined with your ability to mentor and guide a team, will be crucial in ensuring our billing processes are accurate and efficient. You will be joining a dynamic and collaborative team that values innovation, precision, and a strong sense of ownership. If you are someone who thrives in a fast-paced environment, has a keen eye for detail, and is passionate about delivering exceptional service, we would love to have you as part of the K2 family. Therefore, if you possess the K2 family spirit and ethics and has the necessary skills to perform the above role as detailed in the experience section, please apply submitting a CV and covering letter. More information can be found at: _ If you want to know more about our people and culture visit our LinkedIn and Twitter pages #K2corporatemobility The Role The Group Billing Senior is responsible for supporting the Group Billing Manager on delivering monthly billing targets. This involves supporting and guiding the team as well as providing training where required. Ensuring the team are meeting required KPI’s Reporting to the Group Billing Manager, the Group Billing Senior will work and support various key stakeholders to ensure service delivery is being met. Providing reports and updates on a regular basis Main Duties and Responsibilities • Supervise and manage day-to-day billing operations to ensure accuracy and compliance with company policies., • Review invoices for completeness and accuracy and generate complex billing clients regular reporting, • Act as a first point of escalation for complex or non-standard invoicing cases, • Reconcile billing discrepancies and resolve customer billing issues promptly., • Collaborate with internal teams, including Finance, Sales, and Customer Service, to ensure seamless billing processes., • Develop and implement best practices to streamline billing procedures., • Maintain standard operating procedures (SOPs), client-specific billing instructions, and training materials, • Train and mentor Billing Coordinator staff, providing guidance and support as needed., • Prepare and analyze billing reports and provide insights to management., • Ensure compliance with applicable laws and regulations related to billing and financial reporting., • Provide supporting documentation for auditors Experience: Skills /Abilities & Knowledge • Strong billing experience in a multi-client or multinational environment, • Attention to detail and a strong sense of ownership over invoice accuracy, • Interpersonal skills., • Able to manage workload independently and act as a mentor to junior team members., • Ability to communicate effectively face to face or in writing and able to adapt your communication style relevant to the level., • Ability to motivate oneself, other individuals (within the team and the wider K2 family) & the team., • Effective organisation and delegation skills., • Forward planning and strategic thinking, with the ability to realize objectives into fruition., • Commercial awareness., • Ability and knowledge of mentoring, to bring the best out in individuals., • Knowledge of credit control., • Knowledge of general accounting procedures., • Ability to meet deadlines., • Adaptable to change and works well under pressure. Training and Education • Experience in the complex billing environments with global operations., • Knowledge of financial regulations and compliance standards., • Proficiency in Microsoft Excel and other financial analysis tools. Benefits 25 days annual leave increasing with years of service Birthday leave Enhanced Maternity & Paternity pay Remote working policy Private Medical Insurance after 1 years’ service Death Inservice (x4 times salary) Electric Car scheme Role related Bonus Company Cash Plan Great Place To Work® Boilerplate At the beginning of 2025, K2 was recertified globally as a Great Place To Work®. _ is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role. As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need to perform at the highest level. The result? A passionate team, perfectly positioned to deliver an exceptional customer experience. K2 are a Disability Confident Committed Employer. Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work. Health and Safety: K2 is committed to a healthy and safe working environment and expects all its employees to implement and promote its policy in all aspects of their work. All candidates require proof that they have the right to work. Satisfactory references will be required and undertake a pre-employment health check. Please contact the HR team at _ if you need reasonable adjustments to participate in the recruitment process. We look forward to hearing from you.

We are hiring for a German Speaking Technical Customer Support Specialist to join a global technology specialist company. Location Farnborough, south west of London. Hybrid role, mostly a remote job with some occasional office based work, but mostly remote! Languages Fluent German & English Required The Company Our client is a fast-growing tech company at the forefront of innovation in global communication and business technology services. The Role of the German Speaking Technical Customer Support Specialist As the German Speaking Technical Customer Service Specialist, you will provide customer support and technical support to German and English speaking global business clients using their innovative communication platform and hardware. As part of their global Customer Support Team, you will help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite. Typical job responsibilities will include: • Respond to customer calls and emails to diagnose and resolve issues, • Manage and resolve support tickets efficiently, • Support hardware updates via testing and software communication deployment, • Coordinate and track hardware repairs and ensure correct tablet configuration, • Triage bugs and manage their progress through the bug tracking system, • Collaborate with internal teams on service desk-related matters, • Provide data entry and configuration support across departments, • Occasionally travel to the office or customer sites for equipment or training Candidate Profile & Requirements • Fluent in German and English (spoken & written), • Previous Technical Support or technical Customer Service experience - all sectors condidered, • Technical software knowledge is an advantage but not essential, • Strong communication and problem-solving skills, • Willingness to work on rotating shifts and on-call support Salary, Benefits & Working Hours £30,000 - £32,000 . Hybrid working model. Sometimes based in the Farnborough office but mostly remote! Working Hours This is a shift-based role covering a 24/7 global support model: Mon-Fri: 05:00-13:30 / 08:00-16:30 / 13:00-21:30 / 21:00-05:30 1 weekend in every 6 (Fri 21:30 - Sun 21:00) To be considered for this exciting opportunity, please send your CV! Recruiter Contact: Jonathan Grimes

This core team are Zopa’s elite Customer Champions and put the customer at the heart of everything we do by handling each case with the utmost care and consideration. They assist with the most vulnerable and complex cases to support customer needs, maximise customer rehabilitation, and provide bes

Sector Growth Manager (M&E / Data Centres) Nottingham / Midlands / Hybrid / Remote £55,000 - £65,000 + Excellent Bonus + Car (EV) + Home/Field based + pension + career development Are you a Technical Sales professional from an M&E or Data Centre background looking to work for one of the UKs leading providers of M&E products and services to the commercial construction sector? Are you looking for an independent role where you will own and deliver sector growth in the UK's Data Centre industry with the opportunity to build a team around you? On offer is a role within a modern M&E consultancy that is family run and focused on continuous improvement that will provide an excellent support system, product training and actively encourages career development and progression. You will be responsible for driving growth within the Data Centre industry through identifying new opportunities, building client relationships, and adding value to clients with technical products and service solutions. Reporting to the Head of Sales you will forge strong customer relationships, develop trusted relationships with key stakeholders help drive this through the primary and specialist sub-contractor pipeline. With experience and a thorough understanding of the data centre industry, the phases of construction and principal and main contractors you will be responsible for… The Role: • Develop and implement a strategic sales plan to expand market share within the data centre industry across the UK & Europe, • Identify, engage, and maintain strong relationships with key stakeholders, including contractors, consultants, and end-users in the data centre sector, • Work closely with clients to understand their needs, provide technical expertise, and offer customized solutions that align with their project requirements The Person: • Consultative Sales experience from the construction / data centre or M&E sectors, • Experience dealing with major construction firms, procurement teams, and multi-million-pound contracts, • Experience of the different phases of Construction and selling to principal and main contractors If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Reference: BBBH19897 Keywords: Data Centre, HVAC, Specification Sales, Construction Sales, M&E Sales Manager, Tier 1, Tier 2 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Join Mercier Consultancy MD as a Dutch Speaking Customer Experience Specialist and embark on an exciting journey with paid relocation to Greece! This role is a fantastic opportunity for individuals who are passionate about delivering outstanding customer service and wish to immerse themselves in the

Role: PLC Software Engineer Location: East/Central England (remote role with travel across the UK & Northern Ireland) Salary: Up to £55,000 depending on experience We are recruiting on behalf of a well-established MEICA specialist operating across the Water, Wastewater, and Power sectors. Since its foundation in 1999, this organisation has delivered turnkey engineering services from initial concept through to design, construction, installation, and maintenance. They are committed to becoming a world leader in water and power solutions, with a strong focus on quality and customer satisfaction. About the Role: This is a fantastic opportunity for a PLC Software Engineer to join a forward-thinking company where you'll be working on high-impact infrastructure and utility projects. You'll be instrumental in programming, commissioning, and delivering automation systems critical to environmental and energy networks. Key Responsibilities: • Program and develop PLC software (experience with Schneider, Allen Bradley, Mitsubishi, Siemens, or Omron desirable), • Design and implement logic/flow diagrams for system automation, • Troubleshoot, test and commission PLC systems both off-site and on-site, • Support the configuration and commissioning of automation/control devices, • Modify existing programs per client or site specifications, • Provide technical support to field teams and assist in improving automation processes, • Participate in the on-site commissioning of electrical and electronic systems What We’re Looking For: • Qualified in Electrical/Electronic Engineering, • Minimum 3 years’ experience in PLC programming, • Full UK driving licence, • Experience in the water or wastewater sector, • Familiarity with electrical control panels and process automation, • Experience with automation & process control equipment Benefits: • A company van & fuel card will be provided, • Laptop & mobile phone will be provided, • Private medical insurance, • Death in service x3 times annual salary, • Corporate events Apply now to be considered for this exciting role and help shape the future of automation- one project at a time!

Salary: £30,000 – £40,000 per annum based on experience) £50,000 – £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields – Remote Reporting To: General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group—one of the UK’s fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing—supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. The Role You’ll be at the forefront of our sales function, guiding customers through their home energy transition. You’ll convert inbound inquiries, proactively follow up on leads, and design technical solutions that meet customer needs while exceeding expectations. You’ll also play a key role in maintaining high compliance standards and identifying new business opportunities. This is a hands-on, commercially focused position suited to ambitious individuals who are confident in both customer engagement and technical sales. Key Responsibilities Lead Engagement: Respond to and qualify inbound sales calls, emails, and online inquiries—guiding prospects through the sales pipeline. Follow-Up & Conversion: Actively follow up on quotes and leads, identifying decision-makers, understanding their needs, and closing deals. Customer Support: Handle queries and complaints professionally to maintain high levels of satisfaction and trust. Solution Design: Create MCS-compliant designs for heat pumps and underfloor heating systems using industry-approved tools and schematics. Compliance & Standards: Ensure all sales activity meets MCS and consumer code requirements. Business Development: Nurture repeat business, build new relationships with developers and contractors, and spot opportunities for growth. CRM & Reporting: Maintain accurate, up-to-date records in our CRM and provide insights on performance. Industry Presence: Represent Geowarmth at trade shows and deliver CPD presentations to partners and stakeholders. Team Collaboration: Share insights, contribute to process improvements, and support wider sales and operational objectives. What We're Looking For Industry Knowledge: Strong understanding of domestic heating systems, particularly heat pumps. Technical Skills: Proficient in MCS 3005, NIBE DIM, and heat loss calculations. Sales Experience: Demonstrated success in a sales role, preferably in technical or energy-based sectors. CRM Fluency: Confident in using CRM systems to manage pipelines and forecast accurately. Safety-Focused: Commitment to safe working practices and regulatory compliance. Professional Presence: Positive, articulate, and customer-oriented in all interactions. Driven & Independent: Highly self-motivated, capable of working autonomously and managing multiple priorities. Team Player: Willing to collaborate, communicate openly, and support a growing team. Recruitment Process Intro Call: A 30-minute introductory call with our Junior Talent Acquisition Specialist. Skills Interview: A 45-minute deep dive with our Head of Sales to explore your experience and potential. Final Interview: A 60-minute in-person session with our General Manager and Sales Director. Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long-service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work-life balance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Are you an experienced commercial professional working within scientific sales? Do you have experience of working with distributors in the analytical equipment or gas generator markets? Are you looking for a new challenge with a specialist company who are quickly growing in Europe? Our client is a rapidly growing and innovative business who deliver specialist services for a wide range of clients within the scientific sector. Established over 20 years ago, they specialise in developing and producing tailored solutions across Nitrogen/Hydrogen generators for a range of company. Due to growth, they are now looking to hire a Channel Sales Manager to join their friendly team. Responsibilities will include managing current distributor clients in order to build relationships, upselling and cross selling in order to increase sales for the company. You will also look to identify and establish new business with new distributors in existing and new regions, this will cover the UK and European territories so there will be an extensive amount of travel across Europe. Furthermore, you will analyse sales data and provide regular reports on channel performance as well as work closely with the service department. The role is homebased and you can be located anywhere in the UK. To be considered for this opportunity you should have sales experience in channel sales and distributor management as well as expertise of Nitrogen/LCMS—Hydrogen/GC markets. You will be customer focused and able to establish and build relationships, developing credibility and reputation for the company. Furthermore, you should be self-motivated with the ability to plan effectively and strategize to reach sales targets. You should be able to communicate clearly, with strong spoken and written English essential. Ability to speak other European languages would be a bonus. You should also possess the ability to work independently and travel internationally as required (up to 50%). You will be rewarded with a friendly, inclusive working environment, competitive salary and company benefits such as bonus as well as strong progression opportunities. For more information or to apply, please contact Chris Vinter. Due to the volume of applications received on a daily basis, we find it incredibly difficult to respond to each and every one. Should you not hear back from us within two weeks, please assume your application was unsuccessful on this occasion. Network Scientific is an award-winning science recruitment agency specialising in the provision of temporary, permanent and contract recruitment services to the scientific and related technical industries. We’re an ethical and knowledgeable consultancy passionate about our candidate care. If you feel this role is not right for you but are interested in other opportunities in the Scientific sector, please take a look at our company website. Please note that all applicants for this role should be able to prove that they are legally entitled to work in the UK. Network Scientific Recruitment, part of Network Scientific Ltd. is an Employment Business/Agency.

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Customer Experience Specialist. Who are you? At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Experience Specialist, based in the UK, you'll be the primary point of contact for trial participants and site coordinators, ensuring they receive timely, empathetic support that keeps them engaged and informed throughout their clinical trial journey. You'll play a critical role in delivering exceptional participant and site experiences by responding to inquiries, resolving issues, and building scalable support processes. You'll work alongside our existing US-based support team to extend our coverage globally, delivering consistent, high-quality experiences for participants and sites across time zones. This is an opportunity to help scale a support function that's already up and running — bringing your own ideas for improvement while contributing to our broader mission of making trials more accessible and participant-friendly. Role Location: Remote - UK Reports To: Director of Customer Success You will: Deliver Exceptional Support • Serve as the first point of contact for participants and site coordinators via phone, email, and support channels during EU business hours, • Respond to inquiries about payments, reimbursements, account updates, travel support and platform navigation with empathy and efficiency, • Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on more complex, study-specific questions, • Triage and escalate issues appropriately to ensure timely resolution, • Maintain detailed documentation of support interactions and outcomes Build Support Infrastructure • Partner with the existing support team and Customer Success leadership to refine processes, tools, and workflows develop and refine support processes, tools, and workflows, • Contribute tor and maintain comprehensive FAQ resources, knowledge base articles, and support playbooks, • Identify patterns and recurring issues, surfacing insights to the broader team to improve the support experience, • Establish and track metrics that reflect support performance and volume Advocate for Continuous Improvement • Identify patterns and recurring issues, working cross-functionally to address root causes, • Provide participant and site feedback to Product and Operations teams to inform roadmap priorities, • Contribute to team meetings and stand ups with insights on support trends and opportunities What Makes You a Strong Fit • You are an empathetic communicator: warm, patient, and clear with diverse audiences including trial participants, site coordinators, and internal stakeholders, • You are resourceful and proactive: comfortable navigating ambiguity, learning new systems quickly, and finding solutions independently, • You have strong organizational skills: able to manage multiple inquiries simultaneously while maintaining responsiveness and attention to detail, • You are process-oriented: naturally think about how to document, systematize, and improve workflows for scale, • You thrive in a collaborative environment: work effectively with cross-functional teams and seek input when needed, • You are motivated to improve patient and caregiver experiences in clinical trials Qualifications & Skills: Required: • Minimum 2 years of experience in customer support, customer service, or customer experience roles, • Experience with support ticketing systems (Zendesk, Freshdesk, or similar platforms), • Proven ability to handle phone, email, and multi-channel support with professionalism and empathy, • Excellent written and verbal communication skills, • Strong problem-solving abilities and comfort with technical troubleshooting, • Self-directed work style with ability to prioritize and manage time effectively in a remote environment Strongly Preferred: • Interest or background in healthcare, life sciences, or clinical research, • Experience supporting both end-users and professional users (e.g., patients and providers), • Experience creating support documentation, FAQs, or training materials, • Experience with or interest in data analysis and reporting to track support trends and metrics Nice to Have: • Clinical trials or healthcare operations experience, • Experience evaluating or implementing support tools and technologies, • Background in early-stage or high-growth companies Compensation: Base Salary Range £38,000 – £50,000 Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Kudos Software develops, sells, installs and supports specialist software products for specific market verticals. Our customer base spans Charity Retail, Caravan, and Marine sectors — and we're growing. We build long-term partnerships with our clients, combining deep sector knowledge with a modern, SaaS-first product suite that includes EPOS hardware and integrated card payment services. This is an exciting time to join Kudos. You'll be selling technology that genuinely makes a difference to mission-driven organisations, with a proven product, a strong reference base, and real room to grow your earnings. The Role As Business Development Manager, you'll be the engine of new customer growth across the UK. You'll own the full sales cycle — from generating and qualifying leads through to demonstrations, proposals, and closing deals — selling our SaaS platform, EPOS hardware, card services, and professional services to new B2B customers. You'll be backed by marketing and lead generation support, an internal CRM, and an experienced office team. In addition to new business, you'll manage a small portfolio of key accounts, keeping you close to the market and building valuable case study relationships. Key Responsibilities New Business Development • Own the full sales cycle from prospect to close within an agreed UK territory, working to clear revenue targets, • Generate new opportunities through outbound calling, networking, and follow-up of marketing-qualified leads, • Build genuine understanding of each prospect's requirements by engaging multiple stakeholders — not just the gatekeeper, • Deliver compelling on-site and online software demonstrations tailored to each audience, • Prepare accurate, professional proposals and pricing; negotiate confidently to maximise margin, • Hand off signed deals cleanly to the project management team for implementation Pipeline & CRM Management • Maintain a well-structured, up-to-date pipeline in the company CRM — opportunities, contacts, meeting notes, and next actions should always reflect reality, • Provide regular, insightful sales forecasts and pipeline reports to the Managing Director, • Feed market intelligence back to the business: what are prospects asking for, what are competitors doing? Account Management • Act as the primary contact for a small portfolio of existing accounts, • Conduct regular account review meetings to ensure ongoing satisfaction and uncover upsell opportunities, • Commission earned on account sales as well as new business Planning & Strategy • Contribute to annual new business planning and revenue budgeting, • Represent Kudos professionally at all times, in writing and in person Key Skills, Knowledge and Abilities Essential • Proven B2B field sales experience, with a track record of independent prospecting and hitting targets, • Comfortable selling technology — software, SaaS, or EPOS/payments experience is a strong advantage, • Confident, credible communicator: equally effective on the phone, in a boardroom, or presenting to a group of stakeholders, • Self-starter who thrives with autonomy; target-driven and resilient when the pipeline gets tough, • Natural relationship builder — you listen well, read the room, and develop genuine closeness with prospects and clients, • Strong numeracy; able to build and present pricing clearly and argue for your margin, • Organised and disciplined about CRM hygiene — you know a clean pipeline is a productive pipeline Desirable • Experience or knowledge of Charity Retail, Furniture Reuse, Caravan, or Marine sectors, • Familiarity with retail technology, POS systems, or payment solutions, • Formal sales qualification (e.g. SPIN, Challenger, or similar)

National Account Manager - Healthcare UK, National role £44,000 - £49,000 per annum + Car Allowance & Bonus Are you a strategic and commercially driven Account Manager with experience in the healthcare sector? A dynamic, fast-growing distribution business is looking for a National Account Manager to lead and grow key relationships within its healthcare client portfolio. About the Role You will take full ownership of several high-value healthcare accounts, acting as a strategic partner to clients while identifying growth opportunities across the portfolio. This is a high-profile role with significant visibility, requiring excellent commercial acumen, relationship management, and a deep understanding of the healthcare supply chain. What You'll Be Doing • Manage and grow relationships with key healthcare clients, ensuring service excellence and long-term partnership., • Lead commercial negotiations, including pricing, contracts, and service-level agreements., • Develop account strategies and growth plans aligned to business objectives., • Collaborate cross-functionally with operations, supply chain, and customer service teams to deliver tailored solutions., • Monitor performance metrics, identify risks, and implement action plans to maintain high standards., • Maintain up-to-date knowledge of industry trends, NHS frameworks, and healthcare procurement policies. What We're Looking For • Proven experience in national account management within the healthcare, medical supply, or pharmaceutical sector., • A strong track record of driving revenue growth and improving customer satisfaction., • Excellent communication and negotiation skills with the ability to influence at all levels., • Commercially astute with strong analytical and problem-solving abilities., • Self-motivated, organised, and capable of working both independently and within a wider commercial team. Why Join? This is a fantastic opportunity to shape the future of healthcare partnerships in a business that's committed to innovation, service, and excellence. You'll have the autonomy to lead major accounts, the support of an experienced team, and the chance to make a real impact on healthcare delivery across the UK. About Cast UK Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com.

Business Development Manager (Industrial Connectivity) £55,000 - £60,000 (OTE £80K) + Car Allowance + Progression + Training + Healthcare + 25 Days Holiday Remote Are you a Business Development Manager or similar from an Industrial Connectivity background, looking to step into an integral role in a specialist organisation, where you will drive growth in the UK, adding direct value to a company operating at the forefront of their industry? Do you want to join a forward-thinking company which values your expertise, with the autonomy to shape your own sales strategy and progress into senior leadership? This is a rare opportunity to join one of the largest Automation companies in the world, which has built a pioneering product range of over 1,000 solutions. Significant strategic expansion is in the works, opening up further progression opportunities. In this role, you will work with a highly specialist team of salespeople and industry experts to drive new business in the Energy market, focusing on industrial connectivity and system solutions. You will take a proactive approach to face-to-face meetings, enabling you to identify and win new opportunities. This role would suit a Business Development Manager from a Renewables background who is looking for the unique opportunity to spearhead growth in the UK market for a global market leader. The Role: • Drive new business in the Energy sector through a proactive approach, • Support sales projects / processes both nationally and internationally, • Focus on a consultative approach to medium to long term solutions for key decision makers, • Engage in customer demonstrations and training, • Remote role with UK patch The Person: • Business Development Manager or similar, • Industrial connectivity background Keywords: Industrial Automation, Energy, BDM, Business Development Manager, Sales Manager, Account Manager, National, Remote, Connectivity, Renewables, Connectivity Reference BBBH19310 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

The Company A successful business whose product is as great as their customer service! Based in Aylesbury, but offering hybrid working, we have a great opportunity for an enthusiastic customer service specialist to join them on a full time, permanent basis. Offering hybrid working with one day per week in the office (Wednesday) if local, or fully remote if further away. Ideally looking to start on 13 May 2025. The Role You will be the first point of contact for all incoming enquiries on the phone and via email. Providing an answer at first touch or escalating if needed, all whilst delivering the highest level of service ensuring the brand reputation is upheld. • Answer calls within set SLA's., • Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies., • Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications., • Objection handling including but not limited to; policy cancellations, premium increases, claims decisions., • Deal with enquiries on phone and email, including renewals and claim enquiries., • Update customer details online., • Ensure enquiries are dealt with in set SLA's. About You We are looking for customer focussed individuals who are passionate about the customer experience. • Customer retentions OR sales experience - essential., • Excellent telephone manner., • Able to manage multiple enquiries., • Can think on your feet and problem solve., • Able to listen and negotiate to provide a solution., • Have empathy when dealing with difficult calls. Other • Mon - Fri, 36 hours per week on a shift pattern between 9am - 6pm., • £23,700 - £25,000 basic salary plus realistic OTE of £30k., • Generous benefits package.

Shape Brows with Expertise Join as a Threading Specialist and Perfect Every Look.Location:SunderlandHours:18 hours per week x 2. We require full flexibility to ensure we can cover all 7 trading days. As this store has a strong history with threading, theres real potential to gain more hours for someone who can help rebuild and grow the serviceSalary: £13.30 Per HourThe Role!Join our team of skilled therapists who are passionate about delivering exceptional service. In this role, you will provide expert beauty treatments and professional advice to our customers, ensuring they enjoy the best possible in-store experience. Were also extremely proud to work with some of the most trusted and professional beauty brands in the industry, like Beauty by Ellie, Lash Perfect & Studex, all helping us to deliver the very best professional service to our customers!You will be offering the following treatments:Threading, Tinting, Facial & Brow waxing, Korean Lash lift, Brow lamination and Ear and Nose piercing.We offer in-house professional training in Threading, Tinting, Waxing, Piercing & Korean Lash lift, Brow lamination and Lash extensions.Whats in it for you?At Superdrug, our people are our biggest strength they bring the energy, personality, and passion that make all the difference. We work hard, have fun, and always aim to deliver That Superdrug Feeling to every customer. In ...

Pricing Specialist Energy Sector | 50000-100000 + Uncapped Commission | Office-Based North East Join a Fast-Growing Energy Consultancy with Uncapped Earning Potential Were proud to be recruiting on behalf of a leading energy solutions provider, offering an exciting opportunity to join their dynamic team as a Pricing Specialist. With a strong focus on sustainability, innovation, and customer satisfaction, our client is revolutionising the way businesses manage their energy needs. What's in it for you? Uncapped commission Paid one month after each sale, offering huge earning potential. Enhanced holidays Up to 32 days off per year, with extra days for performance and loyalty. Private medical insurance Full cover for you and your family. Workplace perks Free parking, onsite Starbucks, relaxed dress code, and a great office vibe. Incentives galore Weekly, monthly, and quarterly bonuses to reward your success.

Internal Sales Executive Building Products Job Title: Internal Sales Executive Building Products Job reference Number: 580056-3738-26117 Construction Sector: Internal Sales, Sales Executive, BDM, Account Manager, Internal Sales Rep, Structural Waterproofing, Gas Protection Systems, Main Contractors, Brickwork Contractors, Framework Contractors, Structural Engineers, Design & Build Contractors, Private Developer House Builders, Groundworkers, Civil Engineering Contractors and Infrastructure Contractors Location: Gateshead Remuneration: £27,000 - £30,000 + £12,000 bonus based on targets The role of the Internal Sales Executive Building Products will involve: Internal sales position, selling a range of specialist building materials such as: waterproofing, gas membrane systems, groundwork engineering, formwork, sealants, concrete repairs, grouts, brickwork, insulation and ventilation products Customer base will includemain contractors, sub-contractors, framework contractors, civil engineers, structural engineers, design and build contra...

We’re currently looking for a Customer Support Specialist to join our team.

We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter. Save Performance – You successfully recover cancellation requests and rebuild trust. Customer Success, Account Management, or SaaS retention roles.