Customer success manager jobs in United Kingdom - Page 2

Company Description At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar! Job Description Your Role at Raising Cane’s: The Assistant Restaurant Leader is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in all areas of restaurant operations. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. Your Impact and Responsibilities: • Purpose of the position:, • Hires and terminates all hourly, non-management crewmembers, • Owns the onboarding, status change and payroll process for all hourly crewmembers, • Creates crewmember work and training schedules, • Manages the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks), • Acts as manager on duty and opens and closes the restaurant, • Manages cash handling and ensures accountability, • General to the role:, • Enforces Raising Cane’s policies and standards, • Executes shift management meeting Raising Cane’s operations and safety standards, • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed, • Deploys crewmembers during a shift, • Provides exemplary customer service, • Utilizes reward and recognition program for the crewmembers in the restaurant, • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.), • Ensures cleanliness of the restaurant and ensures the facility is in good working order Requirements for Success: • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing, • Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills, • Able to work effectively and efficiently both independently and collaboratively, • Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems, • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly, • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training, • 3+ years of restaurant or retail management experience, • New restaurant opening experience preferred, • GCSEs or equivalent required, some tertiary education preferred All your information will be kept confidential according to EEO guidelines. Note: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applying

Company Description At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar! Job Description Your Role at Raising Cane’s: The Restaurant Leader is responsible for strategic direction for their restaurant and must maintain operations standards and drive results through people development, sales and profit growth. This role is tasked with teaching, modeling and upholding Raising Cane’s culture standards for all crewmembers, customers and partners. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. Your Impact and Responsibilities: • Purpose of the position:, • Ensures overall financial success of the restaurant and is responsible for forecasting and budgeting, • Ensures overall restaurant compliance to company standards, policies and laws, • Hires and terminates management-level crewmembers including status change and payroll process, • Creates crewmember work and training schedules, • Develops management-level crewmembers including performance management, • Acts as manager on duty, opens and closes the restaurant, manages cash handling, • Monitors profit and loss statements, develops and executes strategy in all areas of financial and operational performance, • General to the role:, • Enforces Raising Cane’s policies and standards, • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed, • Deploys crewmembers during a shift and provides exemplary customer service, • Utilizes reward and recognition program for the crewmembers in the restaurant, • Authorizes employee functions requiring manager approval (e.g. discounts, timeclock overrides, etc.), • Ensures cleanliness of the restaurant and ensures the facility is in good working order, • Achieves and maintains training restaurant status, • Achieves “meets expectations” or better metrics in all crewmember and operations performance metrics Requirements for Success: • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing, • Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills, • Able to work effectively and efficiently both independently and collaboratively, • Able to recognize problems, set goals, create plans and convert plans into action to solve problems, • Able to measure performance, subjectively and objectively with a high level of emotional intelligence, • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly, • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training, • Able to manage all public dealings in a professional manner, consistent with Raising Cane’s policies and acts as a brand ambassador inside and outside the restaurant, • 5+ years of restaurant or retail management experience, • New restaurant opening and local restaurant marketing experience preferred, • GCSEs or equivalent required, some tertiary education preferred All your information will be kept confidential according to EEO guidelines. Note: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applying

The Opportunity: As an Institutional Sales Relationship Manager within our Strategic Partnership group you will be an important asset to Fisher Investments Europe's Institutional sales efforts across Europe, Middle East, and Africa (EMEA). Your efforts will include conducting research on our target markets, identifying and establishing contact with financial institutions, and developing relationships with prospective financial service partners. Reporting to our Head of Institutional Sales, you will partner with our Senior Sales Professionals to build relationships with financial service firms in emerging markets, meet face-to-face, and present to prospective partners. Your efforts will give Fisher the opportunity expand its global presence in emerging markets via partnerships with established financial institutions. The Day-to-Day: • Communicate with external partners and institutional team members to efficiently coordinate with Senior Sales Professionals and deploy our business development resources and orchestrate the institutional sales process within an assigned territory, • Ensure accurate, regularly updated information about prospect personnel, decision-making processes, and search activity is recorded in our Customer Relationship Management system, • Cold call, establish relationships, and conduct formal presentations to articulately convey our partnership strategy, client service philosophy, and investment strategies to prospective financial service partners, • At least 5 years of financial industry experience, and demonstrated track record of success, building relationships with financial service firms, investment consultants, and institutional asset owners, • Ability to set, monitor, and accomplish goals, • Experience addressing complex challenges managing a broad opportunity set, • Willingness to travel frequently within an assigned territory, • Solid investment knowledge; ideally previous experience communicating listed equity investment philosophies and processes, • Ability to apply mathematical and financial concepts such as geometric linking, cap/dollar/equal weightings, Alpha, Beta, Tracking Error, Information Ratio The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians. It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: • 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents, • 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays, • Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees, • $10,000* fertility, hormonal health and family-forming benefit, • A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions, • Gym subsidy of up to £50 per month, • Employee Assistance Program and other emotional wellbeing services FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

Quality Officer About the Company Exeltis is part of the Insud Pharma Group of biopharmaceutical organizations, with over 40 years of experience and operations in more than 50 countries. Exeltis UK was established in 2022 to bring Exeltis products to the UK market, our product portfolio spans menopause, pregnancy, sexual health and CNS, with a healthy pipeline and we are committed to finding clinical solutions to meet the unmet needs for women across key stages of their sexual and reproductive lives. This is an exciting phase in which to join Exeltis to realise their ambitions to become leaders in Women’s Health medicine and contribute to the strategy and culture that will lead to this success. Role Purpose The QA Officer position sits within the Quality, Regulatory and Safety Department and will work collaboratively with the Quality Assurance Manager to maintain and operate the Quality Management System (QMS) to ensure full compliance with MHRA and Good Distribution Practice (GDP) regulations and guidelines, and internal company standards. The role is hands-on, detail oriented, and integral to ensuring quality, compliance, and inspection readiness across the UK affiliate. Specific Responsibilities Quality Management System (QMS) Support • Act as document controller for the lifecycle management of SOPs, templates, forms, Quality Manual and Quality Policy., • Coordinate documentation creation, review, approval, version control, archiving and periodic review cycles., • Maintain the administration of forms, logs, records for Change Controls, Deviations, CAPA, Complaints, Audits, Training Records, Supplier/Customer Qualifications, Returns & Destructions. Operational Quality Activities • Support internal and external audits, including preparation, follow-up actions and tracking of CAPAs., • Contribute to inspection readiness activities and ensure evidence and documentation are up to date., • Assist with customers and supplier qualification activities by maintaining records and ensuring required documentation is complete. Training and Support • Support creation and maintenance of training plans, training matrices, and associated documentation, • Support QMS KPI reporting by collating and presenting relevant quality data. Competencies and personal skills/attributes required for the role • Education: Bachelor's degree in a relevant field (e.g., Life Sciences, Pharmacy, Chemistry) or equivalent experience (essential), • Specific Knowledge: Knowledge of MHRA, GDP and other regulatory guidelines is an advantage (desirable)., • Personal skills: Strong organisational and administrative skills with high attention to detail (essential)., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document management systems (essential)., • Excellent communication and interpersonal skills (essential). Company benefits • Competitive salary, • Annual performance bonus, • Pension contributions, • Private medical insurance, • Income protection & life assurance, • 25 days’ annual leave, plus 3 additional days between Christmas and New Year How to Apply Please email your CV to: Job code: EXE-E/INP-CORP-2801-v1 March 2026

Quality Manager – Field-Based (UK) London HQ / UK Wide | £50,000–£55,000 + £5,000 Car Allowance About the Role We are supporting a fast-growing, award-winning quick service restaurant business as they continue to expand across the UK, with plans to open an average of 30 new sites per year. As part of this growth, they are looking to appoint a Quality Manager to play a key role in maintaining and improving food quality, safety, and compliance standards across their estate. This is a field-based position, with the majority of time spent in restaurants working directly with teams. It’s a hands-on role focused on driving real operational improvements rather than desk-based reporting. Key Responsibilities • Conduct regular visits to restaurants across the UK to assess food quality, hygiene, and compliance, • Work closely with store teams to identify issues and support corrective actions, • Ensure compliance with food safety legislation, EHO standards, and internal brand standards, • Monitor and report on quality trends and recurring issues across the estate, • Support new store openings to ensure quality standards are embedded from day one, • Investigate customer complaints and quality incidents, carrying out root cause analysis, • Collaborate with internal teams to continuously improve food safety and quality performance, • Help build a strong, practical food safety culture across all locations About You • Experience in food quality, food safety, or compliance within QSR, hospitality, or food manufacturing, • Strong understanding of UK food safety legislation and standards, • Level 3 Food Safety qualification (or higher), • Experience working in a multi-site or field-based role, • Confident communicator, able to influence and support teams at all levels, • Practical, proactive approach with a focus on solving problems on-site, • Willingness to travel regularly across the UK Desirable Experience • Experience working across a multi-site estate (20+ locations), • Internal auditing experience or relevant qualification, • Exposure to franchise operations, • Knowledge of BRCGS or similar standards What’s on Offer • Salary of £50,000–£55,000, • £5,000 car allowance, • Private medical insurance and life assurance, • Employee discounts and wellbeing support, • Career development opportunities, including funded qualifications Why Apply This is an opportunity to join a business in a high-growth phase, where quality and operational standards are central to its continued success. The role offers strong visibility across the organisation and the chance to make a direct impact as the estate continues to expand.

Senior Technical Account Manager (BMS) London | Hybrid | £55,000 – £65,000 + strong benefits | 4-day week Do you understand how buildings really operate behind the scenes? Do you enjoy combining engineering insight with client-facing commercial impact? Would you like a 4 day week!?! A fast-growing, award-winning smart-buildings technology company is hiring a Senior Technical Account Manager to help major property owners optimise building performance using advanced analytics and real-time data. Backed by significant recent investment and working with leading commercial portfolios, universities and public institutions, the business is experiencing strong growth driven by net-zero targets, smart building adoption and AI-enabled operational efficiency. This role sits at the intersection of building services engineering, customer success and sustainability impact. Why Join • Genuine opportunity to shape performance outcomes across large building portfolios, • Work for a purpose-driven scale-up delivering measurable energy and carbon reduction, • 4-day working week supporting work–life balance, • Exposure to enterprise clients and senior stakeholders, • Fast-growing tech environment with strong investment backing and product innovation, • Collaborative, supportive and sociable team culture The Role • Own the full lifecycle of key customer accounts, from onboarding through to renewal and growth, • Act as the technical interface between engineering teams and client stakeholders, • Analyse HVAC, metering and building control performance to drive optimisation, • Deliver training, insights and ongoing advisory support to ensure platform adoption, • Lead regular performance reviews and identify opportunities to expand contracts, • Translate technical data into clear commercial and operational recommendations, • Support continuous product improvement through structured customer feedback, • Help deliver tangible outcomes in energy efficiency, occupant comfort and maintenance strategy The Profile • Strong experience in technical account management or building services engineering, • Deep understanding of BMS systems — particularly Niagara (essential), • Solid knowledge of HVAC systems, controls strategies and energy optimisation, • Experience with integration protocols such as BACnet, Modbus or similar, • Comfortable engaging senior stakeholders while maintaining technical credibility, • Highly organised, analytical and naturally inquisitive, • Motivated by purpose, sustainability and real-world performance impact, • Degree or HNC in Building Services Engineering (or similar) advantageous Package & Benefits • Salary typically £55k–£65k depending on experience, • 4-day working week (30 hours), • Flexible hybrid working model, • Matched pension contribution, • Enhanced holiday allowance, • Employee wellbeing and assistance support

We’re seeking a Program Manager with proven experience in delivering complex space programs to join our team. In this high-impact role, you’ll take full ownership of end-to-end program delivery—from early concept development through launch, operations, and end-of-life. You'll lead cross-functional teams, manage customer relationships, and ensure that program milestones are met with technical excellence, on time and on budget. Responsibilities • Lead the end-to-end execution of space programs, from feasibility studies to mission close-out, • Oversee daily project management activities, ensuring alignment with scope, budget, schedule, and quality, • Own and manage complex contracts with institutional, government, and commercial customers, • Collaborate with system architects, technical leads, and engineering teams to ensure mission success, • Lead multidisciplinary teams across flight, ground, and program segments, • Manage financial planning, resource allocation, and risk mitigation throughout the program lifecycle, • Supervise subcontractors and procurement processes to meet technical and commercial requirements, • Ensure satellite compatibility and launcher integration within required timelines and performance parameters, • Support new business initiatives including proposals, bids, and contract negotiations, • Contribute to the development and improvement of internal program execution processes, • Represent in promotional, stakeholder, and public engagement activities, • Play an active role in building our growing team, including supporting recruitment effort What Success Looks Like • Seamless delivery of programs across the full mission lifecycle, • Programs delivered on schedule, within budget, and to high-quality standards, • Objectives aligned with strategic mission are consistently achieved, • Client satisfaction and stakeholder trust built through transparency and performance, • Continuous contribution to the scaling and maturing of program management practices Must Have • 8+ years of experience in the spacecraft industry, with at least 3 years in technical or project leadership roles, • Full lifecycle experience with satellite missions, from business development to delivery and operations, • Strong leadership skills with the ability to manage cross-functional teams across engineering and business disciplines, • Deep understanding of LEO, MEO, or GEO spacecraft systems and mission design, • Strong organizational skills and the ability to manage multiple critical paths concurrently, • Comfortable interacting with institutional and commercial customers (e.g., LSA, ESA) Nice to Have • Strong contract negotiation and client-facing experience, • Background in spacecraft systems, AIT, or mission operations, • Experience working in or leading bid and proposal development, • Financial literacy and a strategic mindset, • Excellent communication and stakeholder management skills, • Knowledge of in-orbit servicing, space debris removal, or satellite operations

Product Specialist – Graduates Considered A brilliant opportunity for a talented Graduate to work as a Product Specialist, joining a market-leading disruptive software technology firm in London. Offering excellent training, career progression and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field. Daily, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London - 3 days in office / 2 days remote Salary: Competitive + bonus + healthcare, pension, etc. Requirements for Product Specialist • A minimum of a 2.1 bachelor's from an internationally renowned University in a STEM or law-related discipline, • At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV), • Basic scripting knowledge in Python or Bash, • Excellent customer-facing skills, • You have a sales spark - while this role isn't a focused sales role, this is required due to the nature of the role, • A motivated self-starter with a problem-solving attitude, • Strong aptitude for picking up technologies, • Ability to work with autonomy and as part of a team, • Great communication skills with fluent spoken and written English, • Fluency in Spanish or French (Business level) would be advantageous Responsibilities for Product Specialist • You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team), • Manage live customer projects from planning to final review, • Provide customer training to new and existing customers, • Deliver workflow advice to customers using the product, • Identify significant new projects, • Basic troubleshooting and escalation of issues to the tech team, • Gain an in-depth understanding of the company’s technology so you can advise customers on how to import/export data, • Provide updates to the management team on accounts What this offers • Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates, • An exciting opportunity supporting projects on a machine learning platform, • A good remuneration and benefits package Applications If you are bilingual, have top academics and would like to apply, we would love to hear from you. Please ensure that when applying, you include your degree classification/GPA and your A Level grades (or UCAS equivalent) on your CV. Please send an up-to-date CV via the relevant link. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job board, full details for contact are available on our website). Keywords: Entry-Level / Trainee / Graduate / Technology Solutions Specialist / AI Product Expert / Customer Success Specialist / Product Relationship Manager / Technical Sales Consultant / Product Advocate / Client Solutions Specialist / Technology Integration Specialist / Customer Engagement Specialist / Solution Architect / Software Engineer / Product Consultant / Customer Experience Manager / Technology Specialist / Product Liaison Officer / Sales Support Specialist / Implementation Consultant / Customer Technology Advisor / Python / Bash

Technical Account Manager or Customer Success Manager or 2nd Line Support looking for that next step. Key Responsibilities as Technical Account Manager.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We’re using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We’re seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you’ll do * Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities * Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. * Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value * Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users * Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience * Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders * Excellent communication skills, able to engage, influence and inspire * Deep understanding of data applications * An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you’ll do * Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes * Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them * Be passionate about how consumer credit works so that you can disrupt it from the inside out * Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value * Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience working within a regulated industry with demonstrable in market results * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering * Excellent communication skills, able to engage, influence and inspire * Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Acquisition About the role At the intersection of Digital Product, Change and Risk Management, we aren’t just looking for someone to "manage" a process — we need someone who’ll own and champion our process evolution, working with a high degree of autonomy and in close partnership with our current Process and Product Management team. Your mission is to bridge the gap between ambitious business growth and a sound risk culture, ensuring resilience and sustainability. This role will have a significant impact on the overall effectiveness of our team and to our acquisition success so you’ll need to be passionate about technology, data, product and process excellence. You’ll work collaboratively and embed yourself within our team to proactively find insights, look for efficiencies and drive changes to improve prospects’ experiences and our risk & control frameworks. What you’ll do Our ability to grow and manage risk is tied to the efficiency of our core systems. You won't just manage processes, you’ll help architect how we embed robust risk controls and streamline complex workflows. In this role, you will move beyond tactical oversight to drive the product standard: * Strategic Review: You’ll analyse control metrics, looking for friction or control failures that drive risk or customer pain. * Product Partnership: You’ll liaise regularly with the Product and Technology teams to present your data, influence the backlog and drive change. You’ll be the voice of the customer and process excellence, ensuring key business objectives and risk controls are well-represented alongside short-term fixes. * Deep Dive & Design: You’ll be responsible for ensuring the control suite is efficient, scalable, and fully documented. You may also find yourself working closely with a cross-functional squad, mapping out end-to-end process flows for a key feature or user journey to identify opportunities. * Control Testing: You’ll partner with Second and Third Line functions to make sure our key risks are effectively monitored and documented, with follow-up actions and improvements progressed to completion. The Outcomes You’ll Drive: * Fostering a Risk-Aware Culture: You will act as an SME and consult to our Product teams, shifting the mindset from "compliance as a hurdle" to "risk as a foundation", ensuring risk is mitigated by design. * Driving Automated Governance: You will lead the transition toward a digitized control suite, replacing manual touchpoints with automated, data-driven monitoring to achieve optimum efficiency at scale. * Strategic Stakeholder Management: You will partner with 2nd and 3rd line functions (Risk and Audit) to provide transparent, high-level assurance, turning process reviews into opportunities for continuous improvement. * Data-Driven Decisioning: Leveraging a high level of numerical ability, you will transform raw data into strategic insights that influence prioritization and investment across our acquisition platforms. What we’re looking for We're looking for someone who can combine deep analytical rigor, technical understanding and process governance with the ability to influence cross functionally. Any experience of digital product management would also be an advantage. * You can find the story in the data. You possess exceptional numerical ability and an inherent analytical curiosity to quickly spot trends and opportunities and to navigate complex systems and technology architectures with precision. * You're an improvement expert. You have hands-on experience applying methodologies like LEAN or Six Sigma to drive tangible, measurable improvements in operational processes. * You speak risk. You have experience in Risk Management, understanding how to design and performance-test controls to manage and monitor key business risks effectively. * You thrive cross-functionally. You are an adept communicator who can influence cross-functionally, input into key decisions and drive tangible business results. * You are driven by detail and clarity. You have great attention to detail, not just for documentation, but for understanding the deep interdependencies of systems, technology and data that underpin our processes. Professional Integrity: You bring a balanced, "customer-first" approach to decision-making, ensuring that every efficiency gain also enhances our commitment to fair customer outcomes. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you’ll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: * Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. * Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. * People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. * Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. * Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. * Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. * External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. * Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we’re looking for * Qualified solicitor with around 5-10 years PQE (guide only). * Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. * Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. * PSL/Knowledge Management experience is strongly preferred. * A demonstrated ability to lead, coach and inspire a team of lawyers. * Understanding of the regulatory expectations around Consumer Duty is preferred. * Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. * Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. * Confidence in written and verbal communications, tailoring content and style to the audience as needed. * Great relationship building and team working – across our business stakeholders, our broader Legal department and throughout our business’ multi-functional teams. * Forward thinking on maximising use of digital opportunities as part of providing legal advice. * Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms * Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Operations Manager - Leadenhall Street, London Farmer J - Operations Manager Do you "give a fork" about what you do? Do you love great food? Then this is for you! We are looking for an experienced, ambitious and enthusiastic Operations Manager, with high standards and a true passion for great food and people, to join our expanding farm-ily! As one of our Operations Managers, you'll be responsible for an area of restaurants across London. You'll be leading, coaching and developing the Management teams within your restaurants. You'll be commercially astute with great attention to detail and a proven track record of success. Problem-solving will come naturally to you - seeing "opportunities" where others see "problems". Above all else, you'll be a natural "People Leader" who acts with integrity, transparency, and consistency. What you'll be doing as our Operations Manager: • Managing, leading and inspiring the Restaurant teams to provide an excellent, high-quality, delicious food and a superb customer service, consistently., • Develop and implement operations strategies and systems to improve efficiency and guest satisfaction., • Monitor and manage the restaurant's budgets, including labour costs, stock take and expenses., • Lead, coach, support and motivate your Management teams in the area., • Develop future leaders, ensuring internal succession to support Farmer J's UK expansion., • Handle guest complaints and resolve issues promptly and professionally., • Ensure all health and safety standards and procedures are maintained according to regulatory requirements., • Analysing the key performance indicators (KPIs) and operational data to assess performance and identify areas for improvement., • 3 years'+ experience as an Operations Manager / Area Manager / Regional Manager in a fast-paced, high-volume QSR or casual-dining business., • First-class business acumen and the ability to see the "big picture"., • A true "People Leader" in every sense., • Colourful personality and individuality, being Bold but Humble., • Caring for your team, and a proven track record of people development., • Exceptional leadership, organisational, and interpersonal skills., • Excellent communication skills (both written and verbal)., • Proven ability to manage and optimise budgets, improve processes, and drive profitability., • Salary up to 65,000 per annum, depending on experience., • 15% annual bonus based on company performance, • 31 days annual leave, including bank holidays, • Daily food allowance during shifts with unlimited hot drinks., • 50% discount across all our restaurants when off duty., • You will never work on your birthday, and you will be paid for it!, • Monthly team socials and annual parties., • Medicash - subsidised healthcare cash plan, • Employee Assistance Programme by Hospitality Action, • Green commute - cycle scheme., • A great opportunity to grow as we continue to grow! Why Farmer J - We make good food that's good for you, and is never boring. Whatever we do, we do it boldly. Working to achieve greatness but always maintaining humility. We're a growing brand with big ambitions. If you want to be part of our journey, then apply today!

Head of Applications £130K UK - Fully remote Excited by the challenge of leading global engineering teams at a fast-growing cybersecurity technology company? We're looking for a Head of Applications to lead a globally distributed Application Technology team responsible for building and scaling the customer-facing systems that power a real-time offensive security platform used by enterprise organisations around the world. For this role, you must be resident in the UK and eligible to work without visa sponsorship. What You'll Do • Lead and grow a global Application Technology team, fostering a culture of technical excellence, collaboration, and high performance across multiple regions., • Own the development and evolution of core SaaS application capabilities including account lifecycle management, authentication, access control, notifications, logging, and multi-tenancy for enterprise B2B customers., • Provide direct line management for regional leads and engineering teams, ensuring consistent technical standards, delivery practices, and alignment with global engineering strategy., • Partner closely with Product and Design teams to deliver intuitive, scalable workflows and user experiences across customer-facing applications., • Solve complex engineering challenges involving data pipelines, secure access control, system observability, and large-scale SaaS infrastructure., • Shape engineering practices across teams, embedding quality, security, agility, and DevOps principles into the development lifecycle., • Drive collaboration across global teams, ensuring knowledge sharing, consistent architecture decisions, and unified execution of technical strategy., • Build and scale a high-performance engineering culture through hiring, coaching, structured performance reviews, and career development pathways. What We're Looking For • Backend: Node.js, TypeScript, • Frontend: React.js, TypeScript, • Database: MySQL, • Infrastructure & Tools: AWS, ECS, Kubernetes, Airflow, Kafka, Serverless, • 10+ years' experience building and managing distributed engineering teams across multiple regions, • Proven experience leading global engineering organisations, managing regional leads rather than solely individual contributors, • Strong background developing and scaling high-performing engineering teams, including hiring, mentoring, performance frameworks, and career progression, • Experience working with cybersecurity platforms or large-scale security data, ideally within threat intelligence or offensive security environments, • Track record building engineering organisations within early-stage or high-growth B2B SaaS startups serving enterprise clients, • Deep technical understanding across modern full-stack architecture, including backend services, frontend applications, and cloud infrastructure, • Strong understanding of SaaS platform fundamentals, including onboarding, authentication, SSO, granular authorisation, and account lifecycle management, • Experience designing systems supporting notifications, logging, multi-tenancy, and asset categorisation, • Familiarity with event-driven architectures, asynchronous workflows, and orchestration tools, • Exposure to platform engineering or developer tooling that improves delivery speed, reliability, and developer productivity, • Experience driving Agile and DevOps practices within high-growth technology organisations, • Committed to engineering best practices including clean, testable code and robust automated testing strategies. Why Join? • Lead a globally distributed engineering organisation working on technology that helps enterprises understand and reduce real-world security risk., • Shape the architecture and culture of a rapidly scaling engineering function., • Work on a mission-driven platform operating at the intersection of cybersecurity, data, and SaaS infrastructure., • Join a collaborative, ambitious team where your leadership will directly influence the success of the platform and the organisation. If you are interested in the above role, click the "Apply Now" button for immediate review. Head of Applications, Head of Development, Development Manager, Applications Manager, Head of Applications, Node.js, Typescript, Head of Applications Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Department: Retail Place of work: London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

As a Category Manager for Corporate Services, managing circa £80m spend annually, this role is responsible for partnering with the business across a range of sub-categories (Professional Services, Tax, Insurance, HR, Consultancy and Contingent Labour) to deliver optimum commercial outcomes and deliver directly to the business’ P&L. This role will support both strategic projects and day to day activities across Commercial Procurement and work with a range of stakeholders across our offices globally. In addition this role is accountable for UK Contingent Labour Management and is responsible for the operational management of the businesses MSP (Managed service provider) as well as key Stakeholder relationships within the business. The role is accountable for managing performance within the agreed service levels and key performance indicators which are reported on an ongoing basis. This is a key UK role to ensure the business meets and maintains compliance with its status as Authorised Economic Operator (AEO) and IR35 legislation ensuring ingoing governance and process adherence. KEY RESPONSIBILITIES AND MEASURES OF SUCCESS • Category management for assigned category(ies), and provision of support as required across other categories, • Engaging and managing stakeholders and suppliers, • Development and implementation of procurement strategies, • Work with Legal and Info-Sec to ensure quality contracts are in place with credible suppliers, • Provide regular reporting on savings, projects and supplier performance, • Take an active role in lifting the activities of the procurement team to World Class Excellence level, • Participate in ad hoc projects to support the growth providing expertise procurement input for category based initiatives, • Management of the companies UK MSP provider including quarterly business reviews and reporting against KPIs, • Build relationships with relevant Stakeholders and establish your role as subject matter expert on contingent labour management, AEO, IR35 legislation and AWR., • Ensuring governance and compliance of contractor background screening safeguarding the companies AEO accreditation, including an ongoing auditing programme and performance management of MSP and other third party agencies., • Ensuring governance and compliance management of contingent workforce post April 2021 in line with IR35 changes., • Identifying and implementing a programme for continuous improvement Delivery and measures of success • Delivery of agreed financial objectives, • Delivery of agreed sourcing strategies with stakeholder alignment. Plans are in place and recognised and approved by the stakeholder., • Production of high quality analysis and delivery of true category ‘insight’. Including feedback from the stakeholders., • Be seen as a valued business partner by business., • Take ownership of all policies in respect of contingent labour, IR35 and compliance and internal relationship management, the successful candidate will ensure that Supplier contracts are being delivered in line with the agreed contract, to the level of performance and quality, or that non-compliance or risk of non-compliance is escalated at the earliest moment to key teams., • Full management and due diligence of contingent labour ensuring one channel to market through MSP. Be the central point of communication for the companies contingent labour matters, acting as the SME for all contingent labour matters, including VMS system. Ownership of all management information & reporting, • Escalate any risks, concerns, or liabilities in relation to AEO, IR35 or other contingent labour matters, • Annually identify and implement benchmark job categories & all applicable pay rate scales, ensuring market competitiveness and cost savings where applicable., • Conduct annual and ad-hoc audits to assure compliance with policy on both the MSP and any third party agency managed under the contingent labour category, • Deliver and identify areas for annual cost savings Continuous improvement • Apply understanding of assigned business processes to identify gaps and propose continuous improvement measures, • Work closely with the business, and secondary suppliers to understand root causes and represent process procedures, practicalities and exception SKILLS AND EXPERIENCE REQUIRED • Extensive operational and commercial experience in the majority of assigned category areas, • Experience of forming and managing effective Stakeholder and Supplier relationships, • Experienced working in fast faced, fluid and challenging environments, demonstrating innovation and continuous improvement, • Highly commercial and numerate, • Great customer facing skills, • Ability to deliver tangible results whilst working in a challenging and ever changing environment, • Ability to face and resolve multiple issues in a collaborative manner, • Good Excel /analytical and presentation skills, • Excellent communication skills, both verbal and written., • Ability to flex between highly strategic thinking and ‘getting the job done’, • Collaborative, pragmatically minded individual that brings others with them on a journey of cultural change, • Self-motivated, high energy level, and a positive attitude, • Comfortable working in a flexible environment, • Strong negotiator, demonstrated resilience and ability to respectfully challenge while maintaining balance and warmth of professional relationships, • Flexible, prepared to get into the detail, as well as see the big picture

We are currently recruiting for a fast growing and innovative beauty and cosmetics company in London. We're looking for a highly organised and ambitious professional to join their team as the Retail Operations & Events Manager UK. This role will be instrumental in supporting the company's 2026 retail expansion, ensuring seamless operational execution across all stores and events. They are a rapidly expanding, founder-led beauty and lifestyle brand specialising in longwear, lifeproof cosmetics. Their products are available internationally in leading retailers and department stores, and they maintain a strong presence across major cities including London. The company values creativity, collaboration, and operational excellence, striving to embody these principles in everything they do. As the Retail Operations & Events Manager UK, you will report directly to the National Field Sales Manager and lead operational execution across the UK retail footprint. Your role will be pivotal in managing store launches, events, retail reporting, and profitability, ensuring that the brand delivers an exceptional customer experience while meeting commercial objectives. Responsibilities: • Create and deliver weekly and monthly trade reports in collaboration with the wholesale and retail field teams, identifying trends and opportunities to optimise performance., • Manage store profitability, analysing P&L data, identifying margin leaks, and implementing cost saving measures., • Oversee day to day retail operations, including logistics, inventory flow, and back of house processes, ensuring operational efficiency., • Coordinate staffing and rotas, balancing labour costs with peak periods to maintain excellent customer service., • Lead operational delivery of in store launches, pop ups, and events, ensuring they are executed on time and within budget., • Drive data led insights using Excel and AI tools to streamline reporting, analyse trends, and inform business decisions. Requirements: • Advanced Excel skills (VLOOKUPs, Pivot Tables, data modelling) to automate and enhance reporting., • Proficiency with AI tools (ChatGPT, Claude, Copilot, etc.) for workflow automation, communication, and data analysis., • Exceptional organisational skills, capable of managing multiple stores and events simultaneously., • Strong problem solving skills with a “fixer” mindset, able to implement solutions efficiently., • Tech-savvy and data-driven, but with a clear understanding that retail success depends on excellent people focused execution. If you are ready to play a central role in driving the growth of a dynamic, innovative beauty brand, apply now to join the team as the Retail Operations & Events Manager UK.

Department: Retail Place of work: Harrods, London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • Harrods store approval required, • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Our client is a disruptive UK streetwear brand that are scaling fast and looking for exceptional talent to help shape what’s next. Reporting to the General Manager, the Head of Merchandising & Buying owns the merchandising and product buying function end-to-end. You are responsible for defining and delivering the merchandising strategy that enables sustainable, profitable growth across all channels. As part of the senior management team, you play a critical role in shaping our overall commercial and product strategy. This role carries full responsibility for revenue planning, range planning, stock investment, margin optimisation, and inventory risk management, while leading and developing the merchandising team. The Role: Merchandising Range & Planning Strategy • Define and own seasonal and annual range, buying, and merchandising strategy aligned with growth targets., • Lead range architecture, category planning, and SKU assortment across all collections., • Manage product pyramid, category weighting, and options to optimise assortment and buy depth., • Build merchandising infrastructure, processes, and systems to support international scale., • Develop top-down and bottom-up sales, stock, and margin plans., • Own OTB strategy and product investment allocation across categories and collections., • Define pricing architecture and margin optimisation strategy, partnering with Product Development to meet cost and margin targets., • Identify category growth and whitespace opportunities, and drive improvements in stock turn, sell-through, and inventory efficiency. Commercial & Financial Ownership • Own revenue, margin, sell-through, and stock KPIs., • Own inventory risk management and stock health, balancing availability, cash flow, and stock efficiency., • Lead promotional and markdown strategy to protect margin while optimising sell-through., • Define structured markdown and exit strategies for end-of-life stock while protecting brand perception and profitability., • Present weekly and monthly trading performance with clear action plans., • Ensure stock availability supports demand generation and marketing strategy., • Ensure buy quantities and depth strategies are aligned to demand forecasts and growth targets., • Translate product performance analysis and trading insights into future range decisions and buy adjustments. Forecasting & Inventory Management • Own demand forecasting and intake planning., • Ensure forecasting accuracy and robust scenario planning., • Optimise size ratios, depth strategy, and replenishment models., • Improve systems, reporting, and merchandising processes where necessary., • Lead the evaluation, optimisation, and potential implementation of merchandising systems and planning tools to future-proof the function. Team Leadership & Development • Lead, mentor, and develop the merchandising team., • Set clear OKRs, KPIs, and accountability frameworks., • Coach team members in commercial decision-making and strategic thinking., • Foster a collaborative, performance-led culture., • Design a clear team structure and capability, aligned to future scale (including international growth and channel expansion)., • Cross-Functional Leadership, • Partner with Product and Design to define range architecture, assortment, pricing, and depth strategy aligned with revenue and margin targets., • Provide commercial input into product briefs, ensuring collections meet customer demand, category performance, and growth objectives., • Collaborate with Marketing to align stock with campaigns and launches, Finance on budgeting, forecasting, and stock investment, and Operations to optimise intake and availability., • Enhance cross-department communication on stock risk and opportunity., • Establish structured cross-functional trading forums and decision-making frameworks to improve alignment, accountability, and execution speed. Technical Skills & Commercial Capability • Advanced forecasting and planning expertise with strong financial acumen (margin, stock turn, cash flow, OTB)., • Proven commercial product and range planning capability within an in-house product development environment., • Excellent analytical, numerical, and advanced spreadsheet skills., • Deep understanding of product development and production lifecycle., • Strong eCommerce trading experience and knowledge of digital marketing impact on demand., • Proven stakeholder management and influencing skills., • Experience building merchandising infrastructure in a high-growth, scaling environment. A good fit looks like : • A love for the brand and understanding of our mission, • 5+ years of merchandising leadership experience (fashion eCommerce preferred), • Experience owning both merchandising and product range planning, • Proven ownership of significant stock budgets and revenue targets, • Demonstrated success in delivering revenue and margin growth, • Strong commercial and strategic track record, • A positive attitude and willingness to grow with the brand, • Ability to work in a fast-paced environment and deliver high-quality work, • Strong organisation, communication, and collaboration skills

Customer Success Manager (AI Construction software) A rapidly growing enterprise technology platform helping global construction and infrastructure organisations deploy new digital tools and AI-driven solutions across complex project environments. About the company: • High-growth technology business working with large international construction and infrastructure organisations, • Platform designed to help enterprises deploy and embed new technologies faster across large teams and projects, • Solving the challenge of technology adoption within complex, multi-stakeholder organisations, • Backed by strong market demand as construction and infrastructure companies accelerate digital transformation, • Scaling globally with a strong focus on enterprise deployments and long-term customer partnerships About the role • Lead the strategy and execution for how enterprise customers adopt and embed new technology into their operational workflows, • Work closely with senior stakeholders to ensure successful deployment and long-term adoption across large organisations, • Facilitate workshops and stakeholder sessions to define how technology fits into existing processes and project environments, • Design structured adoption frameworks, success metrics and rollout plans for enterprise implementations, • Translate complex operational requirements into clear workflows, processes and best practices, • Support customers throughout the full lifecycle of implementation through to scaled adoption across teams Your previous experience • 5+ years experience delivering enterprise technology implementations, digital transformation programmes or complex SaaS deployments, • Strong experience configuring, deploying or implementing Autodesk, • Background working with construction, infrastructure or engineering organisations, • Proven ability to structure and deliver complex enterprise workstreams involving multiple stakeholders, • Experience leading workshops, stakeholder sessions and executive discussions, • Strong communication and project management skills with the ability to influence senior stakeholders Package • £70,000 – £75,000 base salary (DOE), • Performance-based bonus, • Hybrid working in London, • Opportunity to work with global enterprise clients on large-scale digital transformation initiatives, • Join a fast-growing technology company operating at the intersection of AI, enterprise software and construction Arius Recruit connects experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics, and Financial Crime software. Arius Recruit Ltd is acting as an employment agency in relation to this vacancy.

THE AGENCY Highrise is the leading performance marketing agency specialising in full-funnel growth for Direct-to-Consumer brands. We work with household names like Simba, AG1 and Grind, brands we've scaled from launch through to Series B or acquisition. Our team has successfully managed over £200m in direct response ad spend, taking brands from 0 to £100m+ in annual sales. Running and scaling brands is in our DNA. Unlike other agencies, we don't just buy media. We combine data, platform innovation, tailored ad creative and CRO to deliver on our clients' business objectives. Highrise is the full funnel performance marketing agency. We are a small, growing agency with big ambitions. Our clients' success is our success and we see ourselves as true growth partners, not vendors. If you want a role where you directly shape the trajectory of ambitious D2C brands, work alongside people who elevate each other, and see the real impact of your work every day, Highrise is the place for you. THE ROLE As a Paid Search Executive at Highrise, you will own the day-to-day performance of Search, Shopping, PMAX, YouTube, and Demand Gen campaigns across a portfolio of D2C clients. This is a hands-on role; you will be actively managing, testing, and optimising, not just reporting. You will work closely with the Paid Search Lead and Growth Manager to push accounts forward, surface meaningful insights, and help set the standard for how Paid Search is executed at Highrise. RESPONSIBILITIES Campaign Execution & Optimisation • Own the day-to-day management of Search, Shopping, and PMAX campaigns across a designated client portfolio performing active & intentional optimisation tailored to the clients needs., • Structure campaigns and account architectures underpinned by clear rationale: logical bid strategy hierarchy, deliberate segmentation, and documented reasoning behind proposals & initiatives., • Stay ahead of Google's evolving product suite (AI Max, Demand Gen, Smart Bidding signal shifts, Ads in AI Mode etc), and proactively assess how updates affect client accounts and how they can be utilised., • Manage YouTube and Demand Gen campaigns & Support Paid Search Lead in full funnel strategy as well as measurement, contributing to creative strategy decisions alongside performance execution. Testing & Incrementality • Build and execute structured test hypotheses rooted in real data. Every test should answer a specific performance question, not just generate activity., • Support the Paid Search Lead to help design and interpret incrementality experiments (geo holdout tests, conversion lift studies, MTA tools) to validate what's actually driving new customer growth, beyond what the platform reports., • Contribute to knowledge dissemination across the agency through maintaining clear and thorough documentation of test setups, results, and learnings in Asana and Slack. Analysis & Insight • Interrogate performance data to surface non-obvious patterns: efficiency leaks, channel cannibalisation, immediate flags and diminishing returns., • Translate complex data into clear and prioritised actions, not just observations., • Contribute to client reporting. What's working, what isn't, and logical next steps via Google Sheets dashboards, in-platform, MTA tools., • Support the Paid Search Lead and Growth Manager with ad hoc performance queries, providing actionable analysis and insights. Collaboration & Growth • Work closely with the Paid Search Lead and Growth Manager to challenge assumptions and pressure-test ideas., • Proactively flag relevant industry developments such as platform betas, algorithm changes, measurement shifts. Contribute to the planning on how they may apply to client strategies., • Collaborate across the wider Highrise team to share learnings and help raise collective standards. HIGHRISE PAID SEARCH PILLARS Implement Proven Best Practice. We don't blindly follow Google's recommendations. We apply Highrise best practices, tailored to each client's goals and stage of growth. We know the difference between best practice worth adopting and one worth questioning. Conduct Meaningful Testing. We hypothesise meaningful tests based on historic and current data. We don't test for the sake of activity; every experiment is designed to answer a specific question that moves the account forward. Scrutinise Incrementality. We prioritise true incrementality over standard platform reporting. We use geo tests, MTA tools, lift studies and more to interrogate what's actually working. SKILLS & EXPERIENCE • Minimum 2 years of hands-on experience managing Search, Shopping, and PMAX campaigns, with a strong grasp of how these campaign types interact with one another., • Demonstrable experience working with D2C or eCommerce brands, with an understanding of both on-platform and website funnel performance metrics., • Comfortable pulling, manipulating, and interrogating data in Google Sheets or Excel, and translating findings into clear next steps., • Experience, or a strong appetite to develop your knowledge in YouTube and Demand Gen campaigns, including the creative strategy that underpins them., • Proven ability to follow a structured test-and-learn methodolog. You can design a test, interpret results, and know when findings are statistically meaningful., • Excellent written and verbal communication skills with high attention to detail., • Highly organised, with consistent use of project management and communication tools (we use Asana and Slack). MINDSET & APPROACH Status Quo Challenger: You don't accept "best practice" at face value. You think critically about what's actually driving performance and build initiatives that give clients a genuine competitive edge. You're sceptical of platform-reported ROAS and push for measurement that reflects true business impact. Proactive Ownership: You take independent ownership of growth initiatives from start to finish. You don't wait to be directed - you identify what needs to happen and make it happen. Contrarian Thinker: You're comfortable forming and defending a view that runs counter to the consensus when there’s strong opportunities. Continuous Learner: You have a genuine drive to stay ahead; tracking platform changes, reading industry developments, and thinking about how they apply to your clients before anyone asks you to. Collaborative by Nature: You thrive in a team where knowledge is shared openly. You enjoy discussing results, debating approaches, and helping the people around you improve. WHAT WE OFFER • 💸 Salary in the range of £30,000–£35,000 p.a. depending on experience, • 🏡 Pick a work mode that suits you; London office, fully remote, or a co-working space funded by us, • 🤝 Opportunity to enrol in our share option scheme (UK only), • 🍕 Regular company socials and ad hoc pizza provisions when the need is high, • ☀️ Annual company event abroad. Last 2 years: Malaga & Lisbon, • 📈 Rapid and personalised career growth (we don't believe linear progression suits everybody), • 🧘 A culture that genuinely values flexibility and work/life balance, • 🎨 An environment built for creativity and innovation, • 💻 Work gear of your choice (Apple or Windows), • 🌴 25 days annual leave + bank holidays, • 😎 1 extra day off for each year of tenure (up to +5 days p.a.) OUR VALUES Resourcefulness. We dig deep to find answers. We believe the extra mile often makes all the difference. Moving The Needle. We're driven by results, not vanity. We find what works and amplify it. Facing Challenges. We embrace ignorance as an opportunity to learn and grow. We turn our mistakes into stepping stones. Ownership. We're fully accountable for our clients' success. Brands working with Highrise gain a partner committed to their goals.

Senior Product Manager • £90,000 – £98,000, • London | Hybrid (2 days in office), • Incredible benefits package, • You don't need fintech experience to apply! About the Company Join one of the UK’s leading fintech success stories, helping millions of users take control of their financial wellbeing. With ambitious growth plans and a strong reputation for product innovation, the business continues to scale its technology and design capability to stay ahead in a highly competitive market. About the role The Senior Product Manager will define and drive the strategy for a componentised design system, transforming it from a reactive service into a proactive internal platform that unlocks faster, higher-quality delivery across the organisation. You’ll join a collaborative, mission-led environment where product, design and engineering work closely with senior leadership to shape the future of a platform used by millions. The Senior Product Manager will… • Own the vision and roadmap for the design system, • Remove delivery bottlenecks by sharpening prioritisation and forward planning, • Partner with two major areas, core product missions and innovation anticipate future component needs, • Champion reusable interaction patterns that elevate customer experience, • Act as the strategic connector between senior engineers, designers and product leads You Will Need: • Proven experience as a Product Manager in internal tooling, platform or design systems, • Comfort operating in ambiguity and turning uncertainty into a clear strategy, • Strong stakeholder management across multiple missions and senior leaders, • Technical fluency, ideally with exposure to front-end or design-led environments, • Tenacity to influence, challenge constructively and drive meaningful change., • It's a nice to have if you have B2B internal tooling, or fintech design systems experience Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates

Job Title: Senior Key Account Manager Job Type: Full-Time Location: London, 4 days a week in the office - 1 day working from home. Reporting to: SVP Our Company Nirvana Brands is a global fragrance brand builder and distributor with a modern go to market vision and strong expansion plans. Nirvana Brands is on a mission to become one of the leading and trusted, Brand Owner, Licensee and Distributor partner in the beauty category, driving worldwide brand growth through its global organisation, capabilities and network, with real competitive advantage to deliver sustainable, long-term brand growth. The current portfolio of brands includes Sarah Jessica Parker, The Rolling Stones, Laura Ashley, Guy Laroche & Paloma Picasso. Due to our continued success, we are expanding and looking for a Senior Key Account Manager to join our team. Position Overview To be a part of the hugely successful UK sales team. Strengthening the business and achieving the desired sales revenue and profit targets, market positioning, distribution, and visibility defined retailers. Full account management of the Nirvana brands portfolio across defined key accounts in UK, EU & ROW in close conjunction with internal counterparts to deliver specified sales targets. This role is top-to-bottom account management requiring both strategic thinking and planning plus significant administration. INTERNAL PEERS: Sales Managers, Marketing Teams, Brand Managers, Demand Planners, Commercial Finance. EXTERNAL PEERS: Buyers, Supply Managers, retailer counterparts, agency counterparts. KEY DUTIES AND RESPONSIBILITIES Work within Commercial team to deliver retailer strategies and deliver agreed sales and profit targets across the Nirvana brands portfolio. YOU WILL: • Be the primary point of contact between Nirvana Brands and retailers., • Work on and execute a clear methodology for retailer growth., • Effectively negotiate and manage the strategic activation calendar to grow sales performance. Align plans with retailer strategies and negotiate annual business plans to ensure profitable growth and optimum buy in whilst respecting brand values., • Align with trade marketing to ensure trade spend is used effectively, ensuring to drive brand awareness whilst maximising profitability., • Provide clear reports on activity and sales performance. Analyse results vs targets to grow sales performance, sharing qualitative and quantitative results. Review sell out performance and take appropriate action as required., • Update and deliver monthly, quarterly and annual sales forecasts indicating risks and opportunities., • Liaise with Supply Chain, providing clear and accurate forecasts. Oversee the supply chain within the account through forecasting and delivery., • With Trade Marketing, track the trade marketing calendar, ensuring activity is happening as planned., • Implement strategic promotions and marketing packages in line with brand strategy., • Track investment, analyse ROI and uplift vs targets., • Optimise brand presence and consumer impact on retailer websites, ensuring all imagery and additional assets are updated., • Full administration of accounts (briefing New Line Forms, Promotional Forms, Price Lists, invoices, new retailer set up etc.), • Participation in key business meetings such as forecast validation, brand updates, presenting a review of account performance identifying challenges and opportunities as appropriate., • Develop strong networks and partnerships across all relevant departments with all accounts., • Ensure consistent excellent service to retailers delivering a best-in-class approach., • Update on market and competitor activity within all accounts., • Other ad hoc activities to drive sales. YOU ARE: • Process driven, able to work as part of a team or on own initiative to deliver to required deadlines, • A creative thinker with a sound market understanding and passion for product, • Passionate about the fragrance industry keeping up to date with current trends, • Adaptable to various situations with the ability to work well towards fixed deadlines, • Confident in presenting information both verbally and written to a variety of audiences, • Customer-focused, results-oriented and brand-addicted YOU HAVE: • 6-10 years’ experience within a multi-branded sales environment, experience within the fragrance category preferred, but not essential, • Analytical and detail-oriented., • Strong communication skills – written and verbal., • Highly operational and numerate, commercially minded., • Excellent presentation skills., • Proficient in Microsoft Office., • Strong negotiation experience., • Team player., • A confident and accountable self-starter who can work autonomously., • Proven success in managing several projects to tight deadlines.

Sales Manager - Luxury Drinks & Gifting Location: London Contract Type: Permanent Office Based Salary: £40,000 + 2% of sales Opening Our client is a world-leading luxury brand dedicated to restoring the glory of their product category. They're seeking an experienced Sales Manager to join their London team on a permanent basis. If you have 5+ years in business development or account management, thrive in fast-paced environments, and are excited by the prospect of building relationships with premium hospitality clients, this role offers genuine career growth and the chance to work for a company with real purpose. Position Overview As Sales Manager, you'll drive revenue growth by developing existing client relationships and securing new business across London's premium hospitality and gifting sector. You'll identify gaps in client offerings, win bedroom and afternoon tea business, and build a pipeline of high-value accounts. Your work directly contributes to the organisation's commercial success whilst supporting their broader mission of positive social impact through their charitable foundation. Responsibilities • Develop SMART contact strategies using LinkedIn, email and in-person meetings to engage prospects and existing clients, • Research and identify key stakeholders within designated hotel, retail and gifting opportunities across London, • Maintain an up-to-date sales pipeline using HubSpot CRM, tracking all prospect movements and interactions, • Plan customer meetings and sales calls in advance, managing your calendar effectively, • Create best-in-class proposals and presentations using PowerPoint tailored to client needs, • Secure new accounts meeting minimum order values of £250 and annual sales targets of £3,000+, • Deliver a minimum of 12 new hospitality clients annually, • Maintain accurate business records on the CRM system and complete monthly sales reports, • Represent the organisation at industry conferences, meetings and events as required, • Deliver all personal business objectives set by the Head of Sales Requirements Essential: • Bachelor's degree in business, marketing or related field, • Minimum 5 years' experience in business development or account management, • Strong communication skills, both written and verbal, • Proficiency in Word, Excel, Outlook and PowerPoint, • Excellent organisational skills and ability to multi-task under pressure, • Budget management experience, • Ability to work effectively with senior management internally and GMs/Directors externally, • London resident with good transport access to Farringdon, • UK Settled Status Advantageous: • Experience working for a luxury FMCG brand, • Background in premium hospitality or customer-facing roles, • Experience selling premium products into 4 and 5-star London hotels, • Tender management and contract negotiation experience, • SME enterprise experience, • Knowledge of European languages (Italian or French) Benefits • Competitive salary of £40,000 - £45,000 + 2.5% sales uncapped, • Pension scheme with Scottish Widows, • Private healthcare with Vitality (after one year's service), • Life assurance scheme offering 4x salary, • Complimentary annual eye tests and optical care, • Bike to work scheme, • Access to Perkbox benefits app with exclusive staff discounts, • Welcome gift reflecting the company's product range, • Alongside this generous package, you'll join a values-driven team that genuinely cares about integrity, flexibility and making a difference. You'll work in a collaborative environment where your contributions are recognised and your professional development is supported. How to Apply If you're looking to advance your career and have the skills and experience to succeed in this role, please send your application to us. Include your CV, a cover letter outlining your relevant experience in business development and account management, and any supporting documents you feel strengthen your application. In your cover letter, please confirm you're a London resident with UK Settled Status and good transport access to Farringdon. Please submit your application via email with the subject line "Sales Manager Application" to

Who We Are: TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over two years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region. Role Overview: The Account Manager (Cloud Sales) is responsible for managing, retaining, and expanding a portfolio of customers, with a strong focus on the Microsoft cloud ecosystem. This role combines day-to-day account ownership with enterprise-level sales discipline, including structured account planning, multi-stakeholder engagement, and complex renewal and expansion motions. The ideal candidate has hands-on experience working within the Microsoft ecosystem (Microsoft 365, Azure, CSP) and is comfortable supporting larger, more complex environments than typical SMB accounts. This role provides a clear development path toward Senior Account Manager or Enterprise Account Manager positions. Responsibilities: Account Ownership & Growth: • Own and manage a defined portfolio of mid-market Microsoft cloud customers, serving as the primary commercial point of contact., • Drive customer retention, renewal, and expansion across Microsoft 365, Azure, and related cloud services., • Identify and execute upsell and cross-sell opportunities aligned to customer business and technical objectives. Account Strategy & Deal Execution: • Support the development and execution of account plans designed to increase customer lifetime value and cloud adoption., • Partner with Senior and Enterprise Account Managers on larger or more complex opportunities., • Contribute to opportunity planning, deal progression, and forecast accuracy. Microsoft Ecosystem & Cloud Focus: • Position Microsoft cloud solutions effectively, including Microsoft 365, Azure, security, productivity, and optimisation services., • Support customer conversations around cloud migration, optimisation, security, licensing changes, and cost management., • Understand and navigate Microsoft CSP, subscription lifecycles, renewals, upgrades, and consumption-based models. Cross-Functional Collaboration: • Work closely with Sales Support, Marketing, Professional Services, Customer Success, and technical teams to deliver a consistent and high-quality customer experience., • Coordinate internal stakeholders to align solutions, timelines, and customer outcomes. Customer Engagement & Commercial Management: • Prepare and deliver customer presentations, proposals, and business reviews., • Support commercial discussions and contract negotiations, escalating where appropriate., • Build trusted relationships with multiple customer stakeholders, including IT leaders, procurement, and business decision‑makers. Market Intelligence & Opportunity Development: • Conduct account and market research to identify whitespace, growth opportunities, and competitive risks., • Maintain awareness of industry trends, Microsoft roadmap updates, and customer priorities. CRM, Reporting & Forecasting: • Maintain accurate and up-to-date CRM records, including activities, opportunities, and pipeline data., • Assist in preparing sales reports, performance analysis, and revenue forecasts for management review., • Support account health tracking and pipeline reviews with data-driven insights. Required Skills & Qualifications (must-haves): • 3+ years of experience in account management, sales, or a client‑facing role within B2B technology or cloud services., • Demonstrated experience working within the Microsoft ecosystem, supporting or selling Microsoft 365, Azure, or related cloud solutions., • Experience managing mid‑market customers, with exposure to enterprise‑style deal complexity, stakeholders, or sales processes., • MS‑900: M365 Fundamentals certification is highly preferred., • Proven ability to contribute to account planning, opportunity execution, and pipeline management under senior guidance., • Strong cross‑functional collaboration skills across sales, marketing, customer success, and delivery teams., • Confident communicator with the ability to support customer meetings, presentations, and proposals., • Ability to analyse account data, identify growth opportunities, and support strategic decision‑making., • Strong organisational skills with attention to CRM accuracy, reporting, and process discipline., • Willingness and ability to continuously build product knowledge and stay current with Microsoft cloud updates and industry trends. Preferred Skills & Qualifications (nice-to-haves): • AB‑900: Copilot and Agent Administration Fundamentals certification is highly preferred., • Experience working in a Microsoft partner, reseller, MSP, or cloud services organisation., • Exposure to complex renewals, upgrades, or multi-solution Microsoft deals., • Familiarity with Microsoft licensing models, CSP renewals, and optimisation conversations., • Experience supporting enterprise or upper mid-market accounts with multiple stakeholders., • Understanding SaaS, cloud consumption models, and services‑led sales motions., • Experience contributing to or supporting team-based sales targets and revenue goals. Why Join Us: • Ownership of meaningful mid‑market Microsoft cloud accounts, • Exposure to enterprise-grade customers and deal structures, • Clear career progression toward Senior or Enterprise Account Management, • Strong focus on cloud, SaaS, and Microsoft-led growth, • Collaborative, high-performance sales culture Environment/Location: Type: Onsite Role, Monday - Friday Hours: 8:30 am to 5:30 pm Location: 3 New St Square, London EC4A 3BF Benefits: • Above Market Salary, • Comprehensive Private Health Insurance, • Extra 4 Days of Annual Leave After 1 Year, • Pension Scheme, • Monthly Company Events, • Monthly Team Lunches, • Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.

Strategic Account Manager (FinTech SaaS) 📍 Hybrid (London HQ) Salary: £80,000 - £85,000 + £50,000 OTE Join a well-established enterprise in the FinTech Space! A high-growth enterprise SaaS business is hiring a Strategic Accounts Manager to join its expanding Customer Success team. This is a remote role supporting a portfolio of high-value enterprise clients, with a strong focus on retention, renewal, and revenue expansion. You’ll manage a small number of strategic accounts, working closely with senior stakeholders to ensure long-term value, increased platform adoption, and continued commercial growth. The Role: • Own and manage 10-14 enterprise accounts valued at approximately £500K ARR each, • Managing an average order value of £150,000 dealing with established financial organisations, • Drive customer retention, renewals, upsell, and cross-sell opportunities within existing accounts, • Act as the primary post-sale relationship owner, following the Sales handover, • Deliver a high-touch, bespoke customer experience tailored to each client’s needs, • Identify opportunities to increase spend and expand usage across the platform, • Partner closely with Sales, Product, and Support teams to ensure customer success and commercial outcomes, • Maintain a proactive, sales-driven mindset while delivering exceptional customer service What’s in it for You? • Competitive Base Salary Upto £80,000!, • Joining a Hyper-growth Software Scaleup!, • Pension Plan & Salary Sacrifice Arrangements, • Healthcare benefits - medical insurance, dental insurance and vision plans & Life Insurance, • 25 days annual holiday entitlement What We’re Looking For: • 3+ years’ experience in Account Management or Customer Success within a SaaS environment, • Proven experience working with enterprise customers and complex stakeholder groups, managing a smaller number of high-value accounts with deep, consultative relationships, • Experience with enterprise SaaS deal sizes averaging £150,000+, • Strong commercial acumen with a clear focus on renewal and expansion revenue, • Articulate, energetic, and confidence whilst engaging senior-level clients and personnel, • Comfortable balancing customer advocacy with revenue responsibility This is an opportunity to join a scaling enterprise SaaS organisation where Customer Success plays a critical role in revenue growth. You’ll have ownership, autonomy, and the chance to work closely with high-profile clients while progressing your career in a commercially focused Customer Success function. If this is something you see yourself pursuing, get in touch ASAP!

CRM Manager £50,000 – £60,000 + 10% Bonus London | Hybrid (2 days in office) We’re working with a fast-growing, purpose-led consumer brand entering an exciting phase of scale. With ambitious plans to grow significantly by 2030, the business is expanding its digital capabilities and investing heavily in customer engagement. This is a rare opportunity to shape CRM from the ground up in a high-growth environment, where your work will directly influence repeat revenue, customer loyalty, and long-term brand success. You’ll join a collaborative, mission-driven team that values ownership, creativity, and measurable impact. The CRM Manager will take full ownership of the CRM function, transforming it into a key growth engine that drives repeat purchases and customer lifetime value. Role Highlights • Own CRM strategy across email, SMS, and lifecycle marketing, • Build and optimise automated flows to increase repeat purchase rate, • Manage segmentation, customer journeys, and lifecycle communications, • Lead A/B testing and experimentation to improve performance, • Partner with the eCommerce and Growth teams to drive revenue impact You Will Need • Proven CRM experience within D2C or eCommerce brands, • Strong hands-on Klaviyo / Braze / Bloomreach experience., • Data-driven mindset with segmentation and lifecycle expertise, • Experience building automated flows and retention strategies, • Growth mindset with the ability to operate in a scaling business Why You’ll Love It • £50,000–£60,000 salary plus 10% bonus, • Hybrid working with a flexible structure, • Opportunity to build CRM from the ground up, • Fast-growth environment with clear career progression, • Mission-led business supporting global conservation initiatives, • Collaborative, ambitious, and supportive team culture, • Direct exposure to senior leadership and strategy, • High ownership and autonomy from day one Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates

The Opportunity We are building the Ai for Home Life. This role is an opportunity to shape the frontier of home life management and the practise of Ai native product management. Just Move In helps people set up their homes when they move. Our AI agent Jay handles energy, insurance, broadband, and home services. But here's the thing: we don't acquire most of our users through marketing. We get them through partners. We are also evolving the product into a full fledged Home OS to help people manage their home services before, during and after their move. Letting agents, CRM platforms, deposit schemes, property portals. We're embedded in the systems that already know someone is moving. That's our distribution moat. And it will deliver 1M UK moves a year by 2028. We need a product manager who can turn partner integrations into a scalable growth engine. Someone who thinks in APIs, activation funnels, and partner experience as seriously as consumer PMs think about user experience. What You'll Own • The partner platform. Integrate Just Move In into third-party systems (CRMs, referencing tools, deposit schemes) so we capture movers at the trigger point. API, CSV, and native integrations., • B2B products. Void Manager (simplifies empty property admin for letting agents on move-ins and move-outs), change of occupancy automation, and partner portals. Products that solve real problems for property professionals., • Partner growth. Work with our commercial team to activate and scale partnerships. Measure activation rate, moves per partner, integration velocity, and partner NPS., • Integration quality. Own the reliability, speed, and data quality of partner data flowing into our platform. When a partner sends us a move, the experience should be seamless., • Deeply understand our current partner integrations, their technical architecture, and where we lose moves between partner handoff and user activation., • Ship an improvement to partner onboarding or activation that measurably increases moves from at least one partner., • Build relationships with key partner stakeholders. Understand their pain points, not just ours., • Map the integration pipeline and develop a prioritisation framework for new partner types (deposit schemes, mortgage software, conveyancing platforms). 3 months: You can explain every partner integration we have: how it works, where it breaks, and what it costs us. You've shipped something that moved partner activation. The partnerships team sees you as their product counterpart. 12 months: Integration velocity has doubled. New partner types are live. Void Manager is generating revenue. You've built the playbook for how we onboard and scale partners. The B2B product surface is a competitive advantage, not a bottleneck. You Might Be Right If • 3-7 years of product management experience, ideally with B2B, platform, or API products. You've built things that other businesses use., • You understand integrations. APIs, webhooks, data pipelines, CSV imports. You've worked with messy partner data and know how to make it reliable., • You've worked in proptech, fintech, or a marketplace where partner/supplier integrations were core to the business model. You know the pain of third-party dependencies., • You think about partner experience. A partner portal isn't an afterthought. It's a product. You care as much about the letting agent's workflow as the consumer's., • You ship fast. You'd rather ship something imperfect and learn than debate the perfect solution., • You're commercially minded. You understand that each integration is a growth channel. You think about activation rates and revenue per partner, not just technical delivery. This isn't a nice-to-have. It's a hard requirement. You already use AI tools (Claude Code, Cursor, ChatGPT, Copilot) daily in your product work. Not as an experiment. As your workflow. You write specs with AI. You analyse data with AI. You prototype with AI. You move faster because of it. We don't want PMs who write tickets. We want PMs who define outcomes and use AI to accelerate everything in between. In your application, tell us how AI has changed your PM practice. Be specific. You're Probably Not Right If • You need a large team to feel effective. We're lean and you'll be hands-on., • You prefer working on consumer-facing products only. This role is about making partners successful., • You see integrations as grunt work. We see them as our growth engine., • You optimise for consensus over velocity. We move fast, disagree openly, and commit fully. Research shows people from underrepresented groups often don't apply unless they meet 100% of the criteria. If this role excites you, apply anyway. We'd rather hear from you than miss out because of a checklist. Just Move In is a certified B Corp. We believe diverse teams build better products. We're committed to creating an inclusive environment where everyone can do their best work. If you need any adjustments to our interview process, let us know. How We Work Empowered teams. We give teams problems to solve, not features to build. Discovery and delivery, not roadmap administration. Commercial ownership. Product owns P&L. Great customer experience and strong commercial performance are both required. Design-centric. The user sits at the centre of every decision. Design leads the experience. Product ensures we're solving the right problems at the right time. AI-native. We don't just build with AI. We build for AI. Our codebase is designed for agents. Our thinking starts with 'what would this look like if AI did it?' Velocity obsessed. Speed is a feature. We bias toward shipping, learning, and iterating over planning, debating, and perfecting. The Details • Competitive salary + meaningful equity (we want you to own what you build)., • Hybrid in London (we value face-time for collaboration, but trust you to manage your work). We're not looking for a CV-perfect candidate. We're looking for someone who reads this and thinks 'this is exactly the problem I want to solve.' The best product people we know are insatiably curious. Show us yours. Apply: CV, LinkedIn, and then send me a short message on linkedin with what excites you about building the ai for home life at Just Move In. Tell us how AI has changed the way you work. Tell us what you'd ship first.

• Surgical Microscopes - Neuro, Spine, ENT, Plastics, • Global market leader with multi-billion turnover, • Career progression, training and benefits, • Excellent commission - £90K OTE potential, • Innovative 3D technology transforming surgery Candidates must have 3+ years' success selling capital equipment into theatre, with strong business acumen, strategic thinking and problem-solving skills. THE COMPANY: Established global healthcare organisation with over 100 years' heritage. Known for quality and customer focus, this division offers strong growth potential and the chance to develop a strategic business area. THE ROLE: Field-based across South England (South of Birmingham), selling to Consultants, Surgeons, Nursing Staff and senior stakeholders. Driving adoption of advanced 3D surgical microscopes via trials, education and account development. THE TERRITORY: South England (Birmingham South) The Package for Business Development Manager: • Basic: £50,000 - £60,000, • Commission: £24,000+ uncapped, • Company car + full benefits Desired Skills and Experience Candidates must have 3+ years' success selling capital equipment into theatre, with strong business acumen, strategic thinking and problem-solving skills.

DEPUTY MANAGER We are incredibly excited to announce that Trotters Childrenswear & Accessories is opening a brand-new store at St. Pancras International, one of London’s most iconic and dynamic destinations. This will be our first step into travel retail, making it a truly special moment for the business. St. Pancras welcomes millions of visitors each year, from London commuters to international travellers arriving from across Europe. It’s a fast-paced, vibrant environment and an incredible opportunity to introduce Trotters to a global audience of families and gift buyers. We are now looking for passionate people to help bring this exciting new store to life, and recruiting for Management Positions. Travel retail is a unique and energising trading environment. No two days are the same, customers may be preparing for a special family visit, buying a last-minute gift before boarding a train, or discovering Trotters for the very first time. It’s a place where great service, energy and teamwork truly shine. This is a rare opportunity to be part of launching a brand-new store, shaping the culture, building a new team and helping define what success looks like in this exciting environment. WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Deputy Managers are a driving force in our stores. Partnering with the wider management team they deliver on their locations broad range of KPI’s, engaging and inspiring their teams with their well-honed commercial acumen. As a Deputy Manager at Trotters, you will be an impactful second-in-command, supporting the Location Manager by leveraging our 4 pillars of retail excellence to ensure the ongoing success of the location and team, and drive performance in their absence. MAIN RESPONSIBILITIES · Work in partnership with the Location Manager and the wider management team to ensure achievement of your Location’s performance targets and KPI’s across our 4 pillars. · Support the LM in driving excellent team participation, contribution & engagement, making recommendations on initiatives to inspire them to achieve excellence. · Maintain excellent knowledge of your location, interpreting, analysing, and delivering against location commercials and KPI's through Trotters best practice. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management; impart your understanding of local market, customer profiles and shopping behaviour onto team members to maximise sales and increase customer loyalty. · Nurture a dynamic sales environment, coaching team members to deliver a natural approach to sales using the Trotters Touch. · Make use of commercial tools to manage performance enhancing Product and VM floor moves, liaising with Management to execute; keep Trotters looking its best through up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Develop and coach the team with a flexible but consistent approach to differing people and situations, confidently feeding back on team performance to the Manager and Regional Manager when required. · Commit to continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Proactively resolve recruitment needs within the store, partnering with the Manager to attract, select and engage and onboard dynamic and driven team members. · Ensure team adherence to store administration, systems, and processes within our operational guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · A passionate and engaging manager with experience leading retail teams, preferably within the premium space. · Commercially astute, able to implement and drive initiatives to achieve outstanding outcomes. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. · Retail sales expertise, able to influence customer behaviour through elevated service, excellent product knowledge and consistent brand awareness. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer

FIA Tech is the leading technology provider to the exchange traded derivatives industry. Owned by a consortium of thirteen leading clearing firms and the Futures Industry Association (FIA), FIA Tech is committed to serving the industry and launching innovative solutions to improve market infrastructure across the listed and cleared derivatives industry. FIA Tech works in close partnership with the broader industry, including exchanges, clearinghouses, clearing firms and other intermediaries, as well as independent software vendors, buyside firms and end users to bring efficiency to the exchange traded and cleared derivatives industry. Position Overview: We are seeking an experienced and skilled professional to join our Client Onboarding team. The Onboarding Manager will support the sales process in product overviews and demos, manage end-to-end client onboarding processes, collaborate with various stakeholders and provide feedback to enhance client experience across various FIA Tech Brokerage and Documentation products. The onboarding managers will also act as project manager, preparing project plans, coordinating teams and deliverables as well as preparing presentations and metrics to stakeholders. This role offers the opportunity to have a strong voice in the future design of our platforms, be the face of our organization, and contribute significantly to the continued success of our organization. The ideal candidate has a talent for relationship management, accepts the challenge that comes with leading successful implementation projects, and can troubleshoot and fix issues. Additionally, knowledge or experience with trading and clearing processes, specifically in the Block trading space, fee and commission management, and FIA Tech’s suite of products is preferred. Key Responsibilities: • Manage end-to-end client onboarding processes, ensuring a seamless and positive experience for new clients., • Collaborate with sales, account management, and technical teams to gather necessary information for onboarding., • Conduct demos and product overviews to introduce clients to products, services, and support channels., • Customize onboarding plans based on client needs and ensure timely execution of each step., • Propose and develop new ideas and innovative strategies for achieving goals and solving challenges, • Create detailed project plans and dashboards to track metric milestones and provide regular updates and presentations to key stakeholders., • Serve as the primary point of contact for clients during the onboarding phase, addressing inquiries and resolving issues promptly., • Provide training sessions to clients on platform usage, features, and best practices., • Work closely with cross-functional teams to identify areas for process improvement and implement enhancements to streamline onboarding procedures., • Maintain accurate and up-to-date client records and documentation., • Create and maintain comprehensive project plans and product enhancement documentation, • Monitor client satisfaction and gather feedback to enhance onboarding processes and overall client experience., • Collaborate with the sales team to identify upselling and cross-sell opportunities during the onboarding process., • Serve as the key liaison between client and internal FIA Tech stakeholders, • Support customer testing and operation of FIA Tech’s systems including creating and maintaining test plans, utilizing internal tools to document, track and close all customer incidents/questions, • Achieving excellent understanding of FIA Tech’s products, functionality, and workflows as well as external products that affect our industry Desired Attributes / Qualifications: • Bachelor's degree in finance, Economics, Business or related field, • Proven experience in onboarding, process implementation and project management roles, • Knowledge of brokerage, derivatives markets (Exchange Traded Derivative (ETD) is preferred, • Strong communication and interpersonal skills, • Strong analytical and problem-solving skills, • Technical skills, efficiency in excel, knowledge of SQL and visualization tools preferred, • Ability to work collaboratively in a fast-paced, dynamic environment, • Detail-oriented with excellent organizational and time-management abilities, • Excellent problem-solving and analytical skills, with a focus on data-driven decision-making, • Customer-centric mindset with a commitment to delivering exceptional service, • A willingness to adapt to evolving processes and technologies.

JOSEPH Store Manager - Brook Street As a JOSEPH Store Manager, you will play a pivotal role in driving sales and delivering an exceptional shopping experience for our customers. You will lead, motivate, and develop your team, ensuring operational excellence while aligning with our values and commercial objectives. Your focus will be on elevating store performance and curating a sophisticated and immersive shopping environment that reflects the brand’s prestige. You will also play a key role in leveraging CRM tools and customer data to create personalised, high-touch interactions that deepen relationships and drive commercial success. Key Responsibilities: This will include but is not limited to: Commerciality & Sales Generation • Drive and exceed sales targets through personal and team sales techniques., • Develop strong clienteling initiatives to enhance revenue., • Manage budgets, address underperformance, and provide commercial solutions., • Conduct competitor analysis to refine offerings., • Optimise staff scheduling for profitability., • Identify, coach, and upskill key performers to meet commercial objectives. CRM & Customer Experience • Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations., • Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences., • Train and empower the team to effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions., • Leverage data-driven insights to identify and maximise commercial moments, such as:, • Client anniversaries, product launches, and special events to drive engagement., • Re-engagement strategies for lapsed or VIP clients through strategic outreach., • Exclusive in-store experiences based on customer preferences and spending behaviour., • Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty., • Lead by example with deep brand and product knowledge., • Drive high service standards and team accountability., • Act as an escalation point for customer concerns., • Uphold luxury service and company values. Leadership & Team Development • Lead, coach, and inspire the team to deliver outstanding customer service and sales performance., • Set and manage KPIs to drive team performance, • Foster a culture of excellence, ensuring engagement, motivation, and professional growth., • Provide clear direction and set performance expectations to uphold brand standards., • Proactively addressing and resolving individual and team challenges to maintain a professional and high performing, supportive working environment, • Develop succession plans and foster career growth., • Oversee recruitment, training, and employee relations., • Ensure adherence to company policies and accountability. Store Operations • Maintain store and VM standards in line with Guidelines, • Ensure stock movements in and out of store are managed accurately to minimise stock loss, • To support and actively participate in stocktake for your store and working with your Area Manager create and support an action plan following stocktake, • To follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set, • Ensure compliance with health, safety, and company policies., • Maintain store upkeep, organisation, and administration. Key Skills & Experience • Proven experience in premium/luxury retail with strong commercial acumen., • Ability to identify opportunities, drive sales, and exceed targets., • Strong clienteling, coaching, and leadership abilities., • Proficiency in POS and store systems, with excellent organization and problem-solving skills., • Effective stakeholder management, collaboration, and communication., • Resilient, solution-driven, and adept at motivating teams., • Detail-oriented, reliable, and accountable. Why work with JOSEPH As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package: • 33 Days Annual Leave (Full time contracts), • Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust, • Performance awarded bonus and/or commission scheme, • Generous staff discount towards our luxury JOSEPH products & our multi-brand products, • Access to Sample Sales, Social Events & more!

Restaurant Manager - ROKA London ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service. About the Role We are seeking an enthusiastic Restaurant Manager to join our vibrant team at ROKA London. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive. Our Restaurant Managers are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us. Our Ideal Restaurant Manager You’ll embody our values and bring: • A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences, • Proven experience as a Restaurant Manager in a premium, high-volume restaurant environment, • A collaborative spirit, thriving as part of a large and dynamic team, • A warm, customer-focused approach, with the ability to create memorable moments for every guest Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you’ll enjoy: • World-Class training, designed to inspire and educate, • Global opportunities, experience hospitality around the globe with our five incredible brands, • Family Meals are shared daily, • Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition, • Dining discount, enjoy exclusive discounts across the Azumi group, worldwide! Our Commitment to Inclusivity At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job - it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It’s a place where passion meets opportunity, and where every team member is valued for their contribution.

Our story Templeton and Partners are an established Technology Services provider delivering Advisory, Consulting and Contingent Workforce solutions globally. Our customer relationships fuel the growth of our business and the success of our people. With 8 global locations, a team that communicates in over 40 languages and a desire to continue to disrupt, we have built a proposition that can deliver on shore, near shore and offshore solutions on time and on scope. We are a diverse team on a mission to support the Technology and Transformation programmes that are making the world a better place. To achieve this, we are growing fast and need someone like you to join us in our mission. Your story • You are an experienced Business Development Manager, Client Account Manager and/or Team Leader with either a Consulting, MSP or traditional agency background., • You are passionate about great customer service that leads to significant account growth., • Your customers understand who you are, the value your organization brings and the service you deliver to them. You have built deep relationships with multiple stakeholders in multiple locations and clients., • Ideally, you will have experience of scaling multiple large accounts through your efforts of networking and building relationships and building an internal organogram and ultimately a large and varied buyer community in the accounts., • You have a passion for our industry and enjoy creating solutions to deliver customers objectives whilst aligning them perfectly with our models – to ensure profitable growth. A true exponent of the win: win., • All your colleagues see you as a great collaborator – focussed on ensuring consistent success, but are not afraid to challenge the norm to deliver the best outcome for all., • You are goal oriented, understand the need for solid planning and clear execution – but love to be part of a winning team and not a solo act., • You are creative and feel limited by the opportunities a traditional recruitment company presents to achieve your goals. The opportunity • This is a critical role that forms part of our UK, US, LatAM & Western Europe Region Operating Board, • You will work at both a strategic and operational level to help define and implement operational best practice., • You will be responsible for the growth of client revenue across the Spanish and Latin American region, • You will be the Key Account Director for one of our highest spend customers within the Financial Services Industry, • This is a hands on role, meeting key stakeholders and developing business relationships., • You will lead your own delivery function, currently a team of two to build our bench of Associates for both immediate and future requirements., • Ideally based from our London office you will be comfortable travelling to Spain on a monthly basis. What is in it for you • Joining a purpose lead business with clear values, • Career Progression – Your own personal career plan with regular promotion targets, 1-2-1 and team coaching from our established leadership team and external coaches, • Competitive Salary – Excellent basic salary, quarterly bonus and annual OTE structure, • A People First, Technology enabled business looking to continually invest in innovation to outpace the market, • Work with a Diverse Global Team – We’re 65% female, 70% international, 80% of us are from a diverse background and we span four generations, • A Performance Culture – We are a growth business that promotes impact, excellence and likes to have some fun along the way

Join the MooGoo Team! Love skincare? Thrive in a fast-paced, people-focused environment? We’re looking for an experienced Field Sales Representative to bring energy, initiative and creativity to our growing UK team. About Us We’re more than just a skincare brand - we’re a community of people who care deeply about creating products that make a real difference. At MooGoo, we believe in the power of gentle, effective, and natural ingredients that feel great and are safe for everyone. As a rapidly growing Australian Skincare company, we’re driven by quality, integrity and genuine care for our customers. It’s an exciting time to join us – if you’re looking to be part of a brand that values initiative, teamwork, and integrity, this is where you belong! About the Role We are seeking a driven and results-oriented Field Sales Representative Territory Manager to manage and grow our network of retail stockists across London & the South East. This is a key role in strengthening relationships with existing partners while expanding our store footprint through strategic new business development. Key Responsibilities: · Nurture and support relationships with existing retail stockists – visiting stockists during sales cycle · Provide ongoing sales support, promotional planning, and training to ensure brand growth within each account. · Monitor performance and stock levels to maximise sell-through. · Identify, approach, and onboard new independent and regional retailers to grow store count. · Execute territory growth strategies and contribute to achieving sales targets. · Conduct store visits, presentations, and negotiations to drive expansion. · Maintain a structured journey plan to ensure regular in-person contact across the territory. · Gather and report on market intelligence, competitor activity, and opportunities. · Attend trade shows, in-store events, and product training sessions when required. · Track performance using CRM and provide regular updates to the wider sales team. · Work closely with internal teams including marketing, operations, and customer service. Key Requirements • Proven experience in field sales, territory management, or account management, ideally within the pharmacy retail, skincare or consumer goods sector., • A strong understanding of retail environments and the ability to sell in and support at the store level., • Self-motivated, organised, and target-driven with excellent communication skills., • Full UK driving license with Car and willingness to travel across London & South East England, • Based in or near London What We Offer • Competitive base salary total package £50,000-£55,000, • Laptop, phone, and necessary tools for success, • Supportive team culture and opportunity for growth, • 28 days annual leave (excluding bank holidays)., • Company sickness benefits Job Type: Full-time Work Location: On the road, (head office based in North-West London).

Mode Search is proud to partner with an internationally recognised contemporary fashion house in the search for a Store Manager for their Central London location. Renowned for its modern, inclusive design and contemporary approach to women’s ready-to-wear, shoes, and accessories, this brand continues to expand its presence globally. This is a rare opportunity to lead a high-performing store team in a flagship environment serving an international clientele. Reporting directly to the UK Country Manager, the Store Manager will drive commercial performance, operational excellence, and client engagement, while inspiring a motivated and ambitious store team. This position is ideal for a confident, client-focused retail leader with strong experience in premium fashion, a passion for clientelling, and proven people management skills. The Role • Lead, coach, and develop a team of 5 (1 ASM, 2 full-time and 2 part-time associates) to achieve store KPIs and sales targets, • Own all aspects of store performance, including stock management, visual merchandising, and operational standards, • Build and maintain a loyal client base, implementing a structured clienteling strategy and maximising all sales opportunities, • Organise and host in-store events, styling appointments, and community initiatives in partnership with HQ and Marketing, • Analyse sales trends, customer behaviour, and operational metrics to inform and execute action plans, • Recruit, onboard, and train staff, conducting regular performance reviews, PDPs, and appraisal discussions, • Lead by example on the shop floor, ensuring all team members embody brand values and sales procedures, • Maintain operational excellence, including BOPIS/BOSFS processes, deliveries, shrinkage control, and weekly stocktakes The Candidate • Minimum 2 years’ store management experience, ideally in high-end fashion or lifestyle brands, • Strong clienteling and CRM experience, with proven success in building and retaining a high-value client base, • Demonstrated ability to lead, motivate, and develop a results-oriented team, • Commercially and operationally astute, with strong analytical and reporting skills, • Highly organised, proactive, and capable of driving both sales and operational performance, • Fluent in English; additional languages are an advantage, • Confident, service-minded, and passionate about delivering a premium customer experience, with a flair for creating an inspiring in-store environment Please note: due to the high volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course. To apply, please send your CV to

We are partnered exclusively with a growing personal care business within the FMCG industry to recruit an experienced International Key Account Manager. This is an exciting opportunity to join a dynamic brand expanding its presence across global markets. The Role This role offers the chance to take ownership of key international distributor partnerships, drive commercial growth, and help shape the brand’s success across multiple regions. If you enjoy working in a fast-paced environment, building strong relationships, and identifying new market opportunities, this could be the perfect next step. Key Responsibilities • Manage and develop relationships with international distributors across key markets., • Monitor sales performance, forecasting, and stock levels to ensure strong commercial results., • Conduct regular business reviews with partners to identify growth opportunities., • Develop and implement regional sales strategies to drive revenue growth., • Identify and onboard new distribution partners where needed., • Collaborate closely with marketing, operations, and supply chain teams to support market success., • Maintain accurate sales forecasts, reports, and account records., • Represent the business at international trade shows, distributor meetings, and customer visits. Requirements • Experience managing international accounts or distributor networks in UK., • Strong understanding of international sales processes and cross-border logistics., • Excellent communication, negotiation, and relationship management skills., • Ability to analyse sales data and translate insights into actionable strategies., • Willingness to travel internationally. This is a brilliant opportunity to join a growing brand with a strong international footprint and make a real impact on its global expansion. Let me know if you're interested :)

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S., • Continuous professional growth and leadership opportunities., • Health, wellness, and financial benefits to offer peace of mind to you and your family., • World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilisation. Role Description • Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions., • Maintain regular communication with customers to align forecasts with sales and supply chain management., • Host Quarterly Business Review and status meetings on a regular cadence., • Engage Account Executives and other resources to demonstrate capabilities and address customer needs., • Regularly review and improve processes to accelerate technology deployment and utilisation., • Participate in business unit-specific major initiative campaigns., • Prepare and deliver management reports according to customer requirements., • Create, track, and update activities in the CRM system., • Act as a central point of contact between customers, outside sales, and internal departments., • Provide excellent customer service and support, including creating pricing quotes and managing renewals. Behaviours and Competencies • Time Management: Can generally use time effectively and is working towards improving task prioritisation and deadline management., • Organisation: Can prioritise daily tasks, manage personal workflow, and utilise basic tools to keep track of responsibilities., • Planning: Can identify opportunities for improvement, propose plans, and organise resources without explicit instructions., • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience., • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity., • Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations., • Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions., • Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification., • Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others., • Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled., • Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Skill Level Requirements • Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate, • The ability to effectively utilise applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate, • Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organisational goals and deliver intended benefits on time and within budget - Intermediate, • Proficiency in utilising Customer Relationship Management (CRM) software to manage and analyse customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate, • Ability to excel in a team selling environment - Intermediate, • Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate Other Requirements • Experience working within an IT Reseller or Vendor highly desirable, • Completed Bachelor’s Degree or relevant work experience required, • 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations, • Ability to travel to SHI, Partner, and Customer Events, • Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.), • 2-4 years of experience in a Customer Success role preferred SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About the role: Lanes Group are looking to appoint a National Account Manager, based within London. The successful applicant will be responsible for managing and growing relationships with key clients, overseeing the sales activities for Lanes Groups key national customers across the UK. This role involves strategic planning, driving business growth, and ensuring client satisfaction while meeting or exceeding sales targets. What we offer: • Competitive Salary, • 24 Days holiday plus Bank Holidays, • Uncapped earning potential, • Pension, • Death in service, • Training and progression opportunities Responsibilities – but not limited to: • Build and maintain long-term relationships with national accounts, ensuring client retention and satisfaction., • Serve as the primary point of contact for key clients, addressing any concerns or needs., • Regularly meet with clients to review performance, identify opportunities, and discuss future business., • Develop and implement sales strategies for national accounts to meet or exceed revenue targets., • Collaborate with the sales team to identify and target new business opportunities., • Negotiate contracts, pricing, and terms with clients to maximize profitability., • Work with marketing and product teams to tailor solutions for clients., • Provide regular reports on sales performance, account activity, and forecast future business growth., • Analyse sales trends and market conditions to adjust strategies and improve sales results., • Work closely with internal teams, such as operations, finance, marketing and customer service, to ensure the smooth delivery of products/services to clients., • Stay informed about industry trends, competitor activities, and market dynamics to adjust sales strategies accordingly., • Identify key opportunities to upsell and cross-sell within existing national accounts. Experience and qualifications required for the role: • Past experience in sales and national account management, • Proven track record of success in sales, strategic account management, and driving revenue growth., • Experience negotiating large-scale contracts and working with major national retailers or clients Skills and behaviours: • Strong leadership and team management skills., • Excellent communication, negotiation, and presentation skills., • Ability to analyse data and develop actionable insights for sales and account strategies., • Knowledge of industry trends and the competitive landscape., • Strong problem-solving abilities and a results-oriented mindset., • Flexibility to travel to various client and company sites as per business needs., • Full UK Driving licence (No more than 6 penalty points) This position is open to Internal and External candidates. Any internal candidates currently employed within a division of Lanes Group must complete an Internal Application form and submit to recruitment.

Account Manager – FinTech SaaS London (Hybrid – 2/3 days in the office) £80,000 base + 60/40 split OTE (£130k–£135k) A leading global FinTech SaaS provider is looking to hire an experienced Account Manager to manage and grow a portfolio of enterprise clients across the UK and EMEA. This is a client-facing role focused on developing long-term relationships, driving renewals, and identifying upsell and cross-sell opportunities within an established customer base. You will take ownership of 10–14 strategic accounts, working closely with senior stakeholders within large organisations. The role offers a high level of autonomy and ownership, making it ideal for someone confident managing complex client relationships and driving commercial growth within existing accounts. The Role • Manage and grow a portfolio of 10–14 enterprise accounts, • Own the commercial relationship with key clients, • Drive renewals, upsell, and cross-sell opportunities, • Build strong relationships with senior stakeholders and decision makers, • Develop account strategies to maximise revenue growth, • Travel to meet clients and strengthen relationships when required, • Collaborate with internal teams including product, delivery, and customer success What We’re Looking For • Experience in Account Management within a SaaS or FinTech environment, • Proven track record of growing and retaining enterprise accounts, • Strong commercial mindset with experience in renewals and account expansion, • Confident, positive personality with a self-starter mindset, • Comfortable operating in a client-facing role with autonomy, • Willingness to travel to meet customers when required Package • Base Salary: £80,000, • OTE: £130k–£135k (60/40 split), • Hybrid working: 2–3 days in a London office This is an excellent opportunity to join a well-established FinTech SaaS organisation with a strong reputation in the market, working with some of the largest financial institutions globally.

Account Director, Sales Project Management £80,000-100,000 base + strong commission structure Southwark, Hybrid Harnham have partnered with an innovative SaaS scale-up using advanced text analytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights that drive smarter business decisions. As they continue to grow, they’re looking for a Senior Customer Success Manager to join the team and play a key role in delivering real impact for enterprise clients across industries. The Role As Account Director, Sales Project Management, you’ll build long-term relationships with clients, helping them extract maximum value from the platform and uncover meaningful insights that inform strategy and performance. You’ll: • Act as the main contact for a portfolio of enterprise clients, guiding them from onboarding through renewal., • Translate client goals into clear research briefs and actionable recommendations., • Present findings confidently to senior stakeholders, showcasing the commercial impact of insights., • Collaborate closely with Product, Data and Sales teams to ensure seamless client delivery., • Identify opportunities for account growth through upsell and cross-sell initiatives., • Lead QBRs, roadmap sessions, and data-driven discussions with clients. What We’re Looking For • Experience in Customer Success CX, ideally within SaaS or CRM systems, • Sales methodologies tools such as SPIN or MEDDICC, • Skilled communicator and presenter, able to distil complex insights into clear client stories., • Strong analytical mindset with a passion for solving problems and finding meaning in data., • Proven ability to manage multiple enterprise relationships simultaneously., • Commercially savvy, with a track record of driving retention and growth., • Curious, proactive, and collaborative — someone who thrives in a fast-growing, innovative environment. What’s on Offer • £100,000 base + strong commission structure, • Ongoing training and development from day one, • Opportunities for rapid progression — internal promotion is encouraged, • 24 days annual leave + bank holidays, • Regular team socials and company events, • Tech Scheme & Cycle to Work benefits, • Employee wellbeing support and learning academy If interested apply below or send your CV to

Account Manager (Client Success) - IT Solutions Provider 📍 London (Hybrid) | 💰 £40,000–£50,000 + OTE £60,000–£70,000 A growing and highly regarded technology services provider is looking for a relationship-driven Account Manager to join their team. This is a fantastic opportunity to take ownership of established client relationships within a collaborative and supportive environment. This role sits at the heart of the business and is ideal for someone who enjoys building strong client partnerships, understanding people as well as technology, and ensuring customers receive exceptional service. The Role: You will act as the primary point of contact for a portfolio of clients, ensuring their technology services deliver real value. This is not a heavily sales-driven role, success comes from building trust, maintaining strong relationships, and staying organised around account performance. The position is approximately 80% relationship management and 20% commercial/account oversight. Key Responsibilities: • Build and maintain strong, long-term relationships with key client stakeholders, • Act as a trusted advisor, understanding client needs and ensuring service delivery aligns with expectations, • Work closely with internal technical teams to ensure successful delivery of IT services, • Monitor account performance and maintain oversight of commercials, • Identify opportunities to strengthen partnerships and deliver additional value, • Facilitate regular client meetings, service reviews, and strategic discussions What We’re Looking For: • Experience in Client Success, Account Management, or Service Delivery within IT Services / MSP environments, • Backgrounds such as Service Delivery Manager, Account Manager, Project Manager, or Customer Success Manager are all highly relevant, • A naturally relationship-driven and personable approach, • Strong listening skills and the ability to understand both technical and people challenges, • Organised and commercially aware, with the ability to manage accounts effectively, • Confident and authoritative when working with clients and internal teams. The Team: You will join a CS/AM/SE team of four, working closely alongside colleagues in a collaborative environment focused on delivering outstanding client experience. Why Join? • Competitive salary £40K–£50K with OTE £60K–£70K, • Established client base with strong long-term relationships, • Supportive and collaborative team environment, • Opportunity to make a real impact in a people-first, relationship-led role If you’re someone who enjoys building trusted relationships, understanding client needs, and ensuring technology services truly deliver value, we’d love to hear from you.

About us Lumen Cards is a new consumer lending business preparing to launch its first credit card to the UK consumer market in Q1 2026. Our management team brings over 20 years of experience each in consumer finance, and we operate from two locations: London Kings Cross, and Leicester. At Lumen, we approach consumer lending with a “do the right thing” mindset. Our goal is to provide credit that helps customers solve real-life problems. We’re committed to building a great place to work. We want every colleague to feel valued, empowered and impactful. We celebrate shared success, support one another through challenges and foster a culture where ideas are welcomed, and collaboration is second nature. When things go wrong, we don’t point fingers, but we pull together to find a way forward. Role Overview You will be joining Lumen at an exciting time, as we prepare to launch first credit card product. We are looking for a credit & commercial manager to lead the development and optimisation of our credit strategy from day one. This is a key role in an early-stage fintech, where you’ll be the central point of expertise for credit risk decisioning, responsible for shaping credit strategy for acquisitions, managing in-life credit performance, and driving commercial outcomes. You’ll design and implement, data-driven credit strategies that balance growth, risk, and customer outcomes. In a new lending business and ever changing macro-economic environment, credit dynamics evolve quickly, and your role will be critical in ensuring our strategies are proactive, responsive, and resilient. You’ll work across pricing, credit limits, affordability, and portfolio optimisation, collaborating with product, tech, and data teams to embed credit thinking into every part of the customer journey. We are a small but rapidly growing business. The role holder will be expected to be a hands-on contributor to the business while also helping mentor new joiners as we grow. This is a unique opportunity to help build a responsible lending business from its earliest stages, influence strategic decisions, and make a meaningful impact on how credit is delivered to UK consumers. Key Responsibilities Credit Strategy & decisioning • Optimise credit strategy and decisioning for credit cards, including deployment of new risk scorecards and understanding associated risks., • Shape and enhance credit policy, working closely with product and tech teams to implement changes., • Leverage alternative data sources such as Open Banking to improve credit decisioning and expand access. Pricing & Commercial Strategy • Manage pricing and commercial strategy, providing recommendations to senior leadership., • Build and maintain NPV and pricing optimisation models to inform lending decisions, while understanding their limitations., • Formulate strategies to improve affordability policy and ensure responsible lending and good customer outcomes. Portfolio & Performance Management • Monitor credit performance across new customer acquisition and in-life credit line increases., • Track loss rates, risk-adjusted income, and affordability outcomes, recommending strategy adjustments., • Analyse portfolio trends to identify areas of improvement and propose data-driven changes Insight, Forecasting & Reporting • Use advanced statistical techniques to predict customer behaviour and forecast future demand., • Support lifetime value modelling and scenario analysis to guide strategic decisions., • Build dashboards and tools to monitor performance., • Prepare regular updates for the credit committee and senior stakeholders Skills & Experience • Adept at translating analytical insights into commercial strategy, with a proven ability to influence senior stakeholders and drive decisions that balance growth, risk, and customer outcomes., • Proven experience (3-6 yrs) in credit risk analysis within consumer lending, ideally in credit cards or unsecured products., • Strong proficiency in SQL and/or Python for data manipulation, analysis, and model development., • Hands-on experience with credit scorecard deployment and credit policy design, including affordability assessments., • Ability to build and apply NPV, lifetime value, and pricing optimisation models to support lending decisions., • Skilled in leveraging alternative data sources (e.g. Open Banking) to enhance credit decisioning and expand access., • Familiarity with UK consumer credit regulations and responsible lending practices., • Experience in monitoring portfolio performance, identifying trends, and recommending actionable strategy changes. Personal Attributes • Structured and holistic thinker, able to approach complex problems with clarity and logic., • Commercially curious and analytically driven, with a passion for uncovering insights that drive business growth and improve customer outcomes., • Collaborative team player, comfortable working cross-functionally with product, tech, data science, and finance teams., • Adaptable and resilient, thriving in fast-paced, evolving environments., • Ownership-driven, with a high bar for quality, accountability, and impact., • Committed to continuous learning and knowledge sharing, staying ahead of industry trends and analytical techniques.

We are seeking a motivated Junior National Account Manager to join our client's UK Sales team, representing a leading mass fragrance brand. Based in North London, this role offers a hybrid working arrangement with one day per week in the office. You will drive growth across national accounts, particularly within grocer and discount retail channels, by generating leads, managing relationships, and delivering sales results. Key Responsibilities • Lead Generation: Identify and qualify potential clients through cold calling, networking, and referrals. Maintain and update a database of prospects., • Customer Engagement: Conduct needs analysis to understand client requirements and challenges. Present and demonstrate products or services effectively., • Sales Process Management: Assist in delivering compelling sales presentations and proposals. Support negotiations and help close agreements to meet sales targets., • Relationship Building: Build and maintain strong relationships with new and existing clients. Ensure high levels of customer satisfaction through follow-ups and support., • Market Awareness: Monitor market trends, competitor activity, and industry developments. Provide insights to the sales team to identify opportunities., • Reporting: Track sales activities, pipeline progress, and results. Prepare regular sales reports and forecasts for management. Candidate Requirements • Bachelor’s degree in Business or a related field, • Seasoned sales experience in beauty or FMCG, • Experience managing grocer or discount retail accounts, • Strong sales acumen and negotiation skills, • Excellent communication and interpersonal skills, • Customer-focused mindset with a passion for building relationships This is an exciting opportunity to develop your career in sales while working with a supportive team in a fast growing company. You will gain hands on experience managing national accounts and contribute directly to the company’s success.

Are you an ambitious Key Account Manager with a flair for the Prestige & Premium spirits market? Do you thrive on driving brand visibility and engagement in London's On Trade venues? Is your passion matched by a solid track record in strategic sales execution and relationship building within the drinks industry? MacGregor Black is currently supporting a Global Spirits Distributor with one of the best portfolios on the market, and is seeking a Key Account Manager to join their growing team. This is a permanent role based in London. Key Responsibilities: • Develop and implement a strategic sales plan targeting top-tier On Premise accounts to boost distribution, enhance visibility, and initiate impactful activation programmes., • Manage a portfolio of key accounts, fostering relationships with influential buyers and marketers to achieve sales targets and elevate brand engagement., • Drive brand-specific activations such as perfect serves, tailored competitions, and unique branding opportunities to enhance customer experience and brand loyalty., • Collaborate closely with Regional Sales Managers and internal teams to align strategies and optimise execution across the territory., • Utilise CRM tools to maintain detailed records of account interactions, sales progress, and market insights., • Engage with industry events, trade shows, and networking opportunities to reinforce brand visibility and gather market intelligence., • Regular evening work and participation in customer functions to solidify relationships and stay aligned with the industry’s dynamic environment. What We're Looking For: • A minimum of 3 years of proven success in on-trade sales or account management, preferably within the spirits or broader alcohol sector., • Comprehensive understanding of the London on-trade market, including key players within IFT's and MRG's., • Exceptional interpersonal and communication skills, with demonstrated ability to influence and build rapport across a diverse range of stakeholders., • Creative and strategic thinker capable of developing and executing innovative sales strategies., • Proficiency in Microsoft Office, CRM, and sales performance tracking tools., • Ability to manage multiple projects, prioritise effectively, and thrive in a dynamic, fast-paced environment., • Passionate about spirits and enthusiastic about brand advocacy. Salary & Benefits - Up to £50k base, with full benefits package. To apply or for more information, please contact Kieron Hall.

Bovis builds enduring partnerships, bringing together the right expertise, the right capabilities and the right resources to deliver the most complex projects. For over 20 years Bovis Consulting has partnered with our clients to shape and deliver precisely tailored and innovative project and programme solutions across the UK. Our agile, one-team approach and on-the-ground, diverse specialist skills are uniquely combined with the vast knowledge, insights and technical expertise of our construction business to provide a truly unique offering. Through fresh thinking, new perspectives and intelligent, custom-built solutions that cut through complexity, we minimise risk and enable results that clients value. We make things happen, anticipating challenges before they arise. Drawing on our highly experienced, multi-disciplinary teams, we bring a fresh perspective, tailoring our approach to the specific demands of the project, helping to simplify complexity and minimise risk. What we are recruiting for: We are currently recruiting for Project Manager’s with Built environment experience. Roles & responsibilities: • Determine project management, technical services and external resources required for the project on an individual and team basis (e.g. additional services)., • Planning, leading and managing a project team to deliver integrated, sustainable, and effective solutions that meet the project brief., • Establishing strong working relationships with partners and key stakeholders at all levels, ensuring that all requirements are captured with approvals in place., • End-to-end execution planning and management as you establish clear goals with well-defined roles and deliverables., • Ensuring a seamless, defined integration of design, development, commissioning delivery and process requirements., • Reporting of project performance using project control tools, including earned value and quantitative risk analysis., • Ensuring thorough management of both the deliverables and team safety., • Collaboratively work with the construction manager/delivery team and/or external resources to ensure the successful delivery of the project in line with all stakeholders’ expectations communicating strategies to the team., • Manage consultant team and project stakeholders to ensure effective completion of responsibilities including project brief/scope, fees, processing claims, deliverable and/or project variations etc., • Display strong communication and negotiation skills to support the client/customer focus., • Ensure the conversion program is maintained and all submissions are completed within the agreed milestone, being proactive with acceleration measures should the program slip., • Produce design and authorities programme to be integrated with procurement and delivery programme., • Manage the timely delivery to programme for the concept, schematic, detailed design and design development in accordance with the overall delivery program and agreed on project milestones., • Assist with the timely sequencing/methodology and production of stating plans. Experience & background: • Experience in complex project delivery within live operational environments., • Drive focus in all areas of health, safety, quality and environmental matters on projects, challenging where needed., • Relevant tertiary qualifications in project management and/or construction-related discipline, combined with a demonstrable intermediate level of role knowledge., • Knowledge of Construction and Property industries and an understanding of estimating, scheduling, field supervision, contracts administration, procurement, financial controls and reporting., • Problem-solving and analytical skills for resolving planning, estimating, contract administration and procurement issues within construction and design activities., • Good interpersonal skills to prepare reports, negotiate and build relationships with key stakeholders. Essential Skills: • Proven experience in planning, leading, and managing project teams in a highly regulated environment., • Extensive knowledge of planning and implementation of complex projects, within a live operational environment, with multiple stakeholder interfaces., • Proven track record of delivering integrated and sustainable solutions to meet project briefs., • Leading in Project Management Commissions, taking responsibility for end-to-end service delivery., • A proven background in communicating project deliverables across complex regulated industries., • Demonstrable experience in leading and influencing across internal and external teams. Owning projects throughout the project lifecycle from concept to handover and closeout., • Preparing, updating and implementing the project management plan whilst proactively monitoring overall progress, the interdependencies and resolving issues/mitigating risks and initiating corrective action as appropriate., • Driving the design development, initiating surveys and site visits as necessary in order to write the works information in line with the project business case., • Undertaking the contract administration responsibilities and have a thorough understanding of the NEC suite of contracts., • Ensuring projects are delivered to the right quality, in the time allocated and at, or below the approved budget., • Writing specifications, tender and contract documents to include project risk registers, schedules and others with the assistance of procurement and production colleagues formally assess tenders in readiness for contract award., • Undertaking regular reviews, inspections and audits., • Managing contractors to ensure that the execution of projects is undertaken to the full expectations of the client. Contract administration of numerous projects dealing with payments, EWN, CE’s and etc, including raising such EWNs/CEs in a timely manner in accordance with the Contract., • Undertaking timely third-party liaisons, e.g. planning applications, land/ access, power supply negotiations etc. in line with the project programme., • Understanding client requirements and have strong stakeholder engagement to deal with complex third-party relations. What we provide • Flexible and hybrid work options, • Up to 10% employer pension contribution, • Private medical health benefit, • Enhanced parental leave, • Life assurance, • 25 days annual leave with the option to buy or sell additional days, • 3 days wellbeing leave in addition to annual leave, • Health and wellbeing support and initiatives, • 24/7 confidential Employee Assistance Programme including direct access to Talking Therapies and Coaching services, • Discounted gym membership to over 2,500 gym’s nation wide We are a disability inclusive employer. If you need any adjustment or changes to the process, email us to let us know if you have a preferred communication method. We build careers, develop skills, and invest in people. Imagine what more you can do here. Bovis is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment, and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled. Building Relationships We do what’s right, always We succeed together We bring energy We are Bovis (Please note that our jobs are hosted by others)

We are working exclusively with our client to find a Customer Success Manager. About: Our client is a high-growth SaaS business transforming how organisations access and leverage critical data locked within contracts. By automating the ingestion, organisation, and analysis of agreements, their platform enables businesses to surface key commercial terms instantly - helping teams make faster, more informed decisions. With a proven product in market, the company has built a strong customer base across both mid-market and enterprise organisations, alongside a highly efficient commercial engine. They have achieved consistent ARR growth, maintain strong retention, and operate with a lean, high-performing team. Following a recent audit of the Customer Success function, the business is now entering a new phase - shifting from an informal, reactive approach to a more structured, proactive model focused on retention, expansion, and customer engagement. With clear frameworks, segmentation, and initial playbooks now being introduced, the foundations are in place to build a best-in-class CS function. This hire will play a critical role in executing and evolving that vision - owning key customer relationships, increasing engagement across the customer base, and helping to establish the processes, touchpoints, and commercial motions that will underpin long-term growth. Key Highlights: • Over £2.45m ARR with a rapidly growing customer base of 120+ organisations and a strong 92% retention rate., • Trusted by well-known enterprise and mid-market brands, including Marks & Spencer, The AA, Waterstones and Pret a Manger., • A defined core customer segment with a significant number of accounts already realising value, presenting clear and immediate expansion opportunities across the existing base., • Customer base segmented across tiered accounts, with a clear focus on higher-value Tier A and B customers where there is strong potential for upsell and deeper account penetration., • Recently completed Customer Success audit, with new frameworks, health metrics, and engagement models being introduced - creating strong foundations for this hire to build on., • Clear opportunity to reduce avoidable churn and increase retention through more proactive engagement, stakeholder management, and structured customer touchpoints., • Lean, high-performing team of ~20 employees, with a strong focus on operational efficiency, ownership, and doing more with less., • Clear, demonstrable ROI for customers by unlocking critical contract data - saving time, reducing risk, and enabling faster, better commercial decisions at scale., • First dedicated Customer Success hire, offering full ownership of the post-sale function and the opportunity to shape how Customer Success is delivered day-to-day., • Highly autonomous and high-impact role, working directly with senior leadership, with clear visibility into commercial strategy and company growth., • Efficient and proven revenue engine, with strong outbound and commercial foundations already in place and consistent ARR growth., • At an inflection point where Customer Success is now a key strategic priority, creating a rare opportunity to shape a function early and grow alongside the business. Role: • Own and manage a portfolio of customers end-to-end, from onboarding through to renewal and expansion, acting as the primary point of contact post-sale., • Build strong, multi-threaded relationships across customer organisations, engaging both day-to-day users and senior stakeholders to drive long-term value., • Take ownership of retention and growth across your accounts, working towards Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets., • Identify and execute on expansion opportunities, including upsell and cross-sell, with a particular focus on Tier A and B accounts., • Drive customer engagement through structured, proactive touchpoints, ensuring customers remain active, supported, and close to the business., • Monitor customer health using a combination of usage data, engagement metrics, and qualitative insight to proactively identify and mitigate churn risk., • Work closely with the Head of Sales to align on account strategy, improve sales-to-CS handovers, and maximise commercial outcomes., • Leverage and evolve newly introduced Customer Success frameworks (segmentation, health scoring, engagement models) to build a more structured and scalable function., • Contribute to building processes, playbooks, and automation that improve efficiency and support the long-term scalability of Customer Success., • Maintain clear visibility across the customer base through accurate CRM management, tracking engagement, health, renewals, and expansion opportunities. Requirements: • Minimum 4+ years’ experience in a Customer Success, Account Management, or commercially focused client-facing role within a B2B SaaS environment, with clear ownership of customer relationships end-to-end., • Strong commercial acumen, with proven experience driving retention and growth, including working towards or owning GRR and NRR targets through upsell and cross-sell., • Confident managing multi-threaded relationships across customer organisations, including engaging and influencing senior stakeholders., • Comfortable operating in a fast-paced, early-stage or scaling environment, with the ability to take ownership, build structure, and work with a high degree of autonomy., • Data-driven in your approach, using customer usage, engagement metrics, and qualitative insight to assess health, identify risk, and drive proactive interventions., • Highly organised and process-oriented, with experience improving workflows, maintaining strong CRM hygiene, and contributing to scalable ways of working., • Strong communication skills, with the ability to clearly articulate value and adapt messaging across different audiences., • Proactive and solutions-focused, with the confidence to challenge, innovate, and continuously improve how Customer Success is delivered., • Comfortable using automation, AI tools, and modern workflows to increase efficiency, reduce manual work, and scale your output., • Bonus: Background in a commercial or sales-led role (e.g. Account Management). Benefits: • Salary from £70k - £80k base + 40% performance bonus., • Generous stock options., • Lively office in the heart of London., • 25 days PTO + bank holiday.