Customer success manager jobs in Ellesmere PortCreate job alerts

Store Manager | Amazing Store | £36-40,000 + Benefits + Bonus We have fantastic opportunity for a Store Manager to join a thriving business and lead them to more growth and success! We are seeking a Store Manager to be a part of something that's exciting, evolving and growing. This store is one of our clients most high-profile stores and you will be responsible for developing a core team to provide the best-in-class service. The Store Manager Opportunity: As a Store Manager, you will be responsible for letting everyone in the area know you are there! You will liaise with high profile clients, loyal customers and new enquiries to drive engagement and deliver results. The successful retail leader will build a high performing team and strategically drive sales and profitability within the store, whilst retaining a customer-centric approach at all times. What we want in our new Store Manager: • The ability to manage a strong management team, • Motivate and inspire your team, • Experience of managing high profile events, • Personal shopping experience is preferred to demonstrate to the team how to deliver the best service possible, • Proven experience in driving sales and profitability in a flagship store, • A passion for driving a culture of exemplary customer service, • An ability to understand the importance of local and global business strategy, • Experience in using data to identify trends, issues and opportunities, • Has the ability to take action to deliver when such opportunities are identified, • Highly effective communicator This is a great role, we want to hear from retail leaders who are passionate about people, service, standards and results. We are open to considering applications from Store Managers in fashion, footwear, cosmetics, luxury goods, accessories or high value considered products. To be considered for this high-profile Store Manager opportunity, please apply immediately! Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics BBBH34858

Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth. The Opportunity We’re working with a growing and forward-thinking financial institution that’s blending traditional banking with cutting-edge fintech innovation. As Product Manager, you’ll take ownership of products across their full lifecycle — from concept to launch — ensuring they deliver strong commercial performance, regulatory compliance, and exceptional customer outcomes. What You’ll Do You’ll work across multiple departments to develop and enhance products that meet customer needs and support the company’s growth strategy. This is a highly visible role with real impact on the organisation’s product roadmap and overall success. Key responsibilities include: • Leading end-to-end product development — from design and specification to testing, delivery, and ongoing performance management., • Developing product strategy, roadmaps, and business cases., • Managing existing products to ensure they remain compliant, competitive, and customer-centric., • Collaborating with teams across operations, technology, credit, compliance, and marketing., • Monitoring product performance and customer feedback to identify opportunities for improvement., • Coordinating governance meetings and supporting regulatory reporting. What You’ll Bring • 3+ years’ experience in product management or ownership, ideally within financial services or fintech., • Strong stakeholder management and influencing skills., • Excellent organisation, communication, and attention to detail., • Confidence navigating ambiguity in a fast-moving environment., • Understanding of regulated product frameworks and governance processes., • Familiarity with Agile development, digital banking, or technology-driven environments (desirable). Why Join? You’ll be joining an ambitious, growing organisation where innovation, collaboration, and customer focus drive everything they do. This is a great opportunity to make your mark, lead meaningful product initiatives, and develop your career in a progressive, future-focused business.

You will be working for the fast-growing womenswear brand Sisters & Seekers within a creative and visionary team, all striving towards taking the brand to the next level. This position is a full-time role, with the opportunity to immerse yourself in the lively Sisters & Seekers team and play a key role in ensuring the smooth flow of products from our suppliers to our customers worldwide. Want to see for yourself? Check our TikTok for some insight into the brand and the people that work here. Give this a watch: 🎬 ___ 🎬 About The Role The Logistics Manager will oversee and optimise all aspects of the brand’s logistics and fulfilment operations. You’ll work closely with our warehouse, suppliers, and internal teams to ensure timely and efficient product movement, from inbound stock deliveries to outbound customer orders. This is a pivotal, hands-on role for someone highly organised, detail-oriented, and passionate about improving systems and processes. You’ll play a key part in scaling a fast-paced E-commerce fashion brand as we continue our international growth. Key Responsibilities Inbound Freight & Compliance • Manage all inbound freight movements from suppliers to the UK warehouse via air, sea, and courier., • Liaise with freight forwarders and customs brokers to ensure compliant imports under UK and international trade regulations., • Track shipments proactively, manage ETAs, and resolve any delays or customs issues swiftly., • Review and file commercial invoices, packing lists, and customs documentation accurately., • Support production and buying teams with shipment scheduling and consolidation planning., • Book deliveries into the warehouse and liaise closely with the warehouse team. Freight & Carrier Management • Own relationships with external logistics partners (freight forwarders, couriers, and postal carriers)., • Negotiate and benchmark freight and carrier rates to ensure competitive pricing., • Monitor carrier SLAs and performance metrics, reporting on delivery speed, success rate, and cost efficiency., • Support selection and on boarding of new carriers or shipping solutions as the brand scales globally., • Escalate carrier service issues, coordinate claims, and drive resolution. Outbound Logistics & Operations • Collaborate with the Fulfilment Supervisor to ensure outbound dispatch performance targets are met., • Analyse outbound data — cost per shipment, delivery performance, and customer experience impact., • Manage system data accuracy within Netsuite., • Oversee compliance for labeling, export declarations, and EORI requirements for EU/ROW shipments. Reporting & Continuous Improvement • Maintain and update weekly logistics dashboards for freight cost tracking, carrier KPIs, and shipment visibility., • Identify and implement cost savings and process efficiencies across inbound and outbound networks., • Support sustainability initiatives in packaging, shipping methods, and logistics partners. Key Skills & Experience Essential • Experience in logistics, supply chain, or freight coordination (preferably in fashion or consumer goods)., • Strong understanding of international shipping, import/export compliance, and Incoterms., • Excellent communication and relationship management skills with external suppliers and internal teams., • Highly organised, with an analytical mindset — comfortable using Excel, data platforms, and WMS/TMS systems., • Ability to manage multiple shipments and priorities under time pressure. Desirable • Experience with Peoplevox, Shopify, Netsuite or carrier management software (e.g. Metapack, Shipster, etc.)., • Previous exposure to D2C or E-commerce operations., • Understanding of customs duties, HS codes, and trade documentation. Who You Are • Commercially savvy with a problem-solving mindset., • Calm under pressure and quick to adapt to change., • Detail-obsessed and deadline-driven — you love a clean process and an accurate report., • Confident working cross-functionally between warehouse, operations, and product teams., • Ready to be part of a fast-moving, creative environment that’s scaling globally. 👖 Industry: A leading womenswear fashion ecommerce company based near Chester. We began in 2017 from a back garden shed in Wrexham and have grown to be one of the most up and coming brands in this space within the UK. 💒Company size: 70+ Friendly and welcoming, we are a team & community of like-minded individuals that still maintain the close-knit feel of a smaller company. 🖥️ 2-3 Stage Interview Initial screening interview call If shortlisted, you will be invited to an in-person interview at our HQ We also offer: 50% off all products for you & family. 20 days Holiday + Bank Holidays. Gifted additional holidays (your Birthday and an additional day off at Christmas). Flexible start & finish scheme (7-10am arrival, 3-6pm finish time). Free on-site parking & EV charge points. Medical Cash Plan. Employer Pension Scheme. Career progression, masterclasses and personal development plans. Fun, close-knit and energetic team culture. Collaborative and creative culture where your ideas drive impact. Apple Mac or Microsoft Hardware.

Planning Manager – Manufacturing | Chester | £50,000 + Benefits We’re working with a leading manufacturing business based in Chester that’s looking to appoint an experienced Planning Manager to join their growing operations team. This is a key role within the business, offering the opportunity to drive efficiency, improve production planning processes, and contribute to the continued success of a well-established manufacturer. The Role As Planning Manager, you’ll be responsible for leading the production planning function to ensure seamless coordination between operations, supply chain, and customer demand. You’ll take ownership of capacity planning, materials scheduling, and forecasting to deliver on-time performance and optimise productivity across the site. Key Responsibilities • Develop and manage production plans in line with customer requirements and business objectives., • Lead a small planning team, ensuring clear communication and effective prioritisation., • Analyse capacity and resource utilisation to identify and resolve bottlenecks., • Work closely with procurement, operations, and logistics teams to ensure material availability., • Implement continuous improvement initiatives to enhance planning accuracy and efficiency., • Produce regular performance reports and KPIs for senior management. About You • Proven experience in a planning or scheduling role within a manufacturing environment., • Strong leadership and communication skills, with the ability to influence across departments., • Proficient in ERP/MRP systems and advanced Excel., • Excellent analytical and problem-solving skills., • Highly organised, proactive, and process-driven.