Customer success jobs in Dagenham - Page 11Create job alerts

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Act as a Customer Success Manager for Welsh schools and local authorities that go live applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting. Act as a point of e

Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

This 12-month programme is designed to enable you to develop the knowledge, confidence and skills necessary to kick-start your career in Customer Success and client relationship management. Rotation 2 - Introduction to Customer Success (3 months):. Apply what you have learned from the Operations tea

Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Experience and

You will own a portfolio of 20 clients and ensure the continued success of these relationships. Create and own success plans focused on retention, expansion, and multi-year commitments. Work closely with Operations, Sales, Product, and RevOps to resolve issues, protect renewals, and improve customer

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Play a pivotal role in refining customer success processes as the business scales.

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. Act as the voice of the customer to our product team, highlighting needs for European-specific featu

Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the best outcomes with our solutions. Familiarity with CRM software and customer success platforms is a plus. Proven experience in customer success, account management, or a relat

Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers. Previous experience in customer success. Avalon is currently supporting a

As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. In this key role, you will be the strategic owner of customer health and a trusted advisor to Shield's enterpr

Act as the voice of the customer, advocating the customer’s point of view and provide detailed internal feedback to cross-functional teams regarding how DroneDeploy can better serve our customers, improve their experience, and better the customers’ outcomes with our services. Customer Success or

High degree of empathy and a customer-centric mindset to ensure our customers’ success and satisfaction. Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business c

Candidates should have 2-3 years in customer success or account management and excellent communication skills.

A leading ERP SaaS provider in the UK seeks a Service Delivery / Customer Support Manager to enhance the customer experience. Responsibilities include coaching the customer service team, managing customer onboarding, and resolving escalated issues.

This role focuses on analyzing customer health, executing contract renewals, and collaborating with various teams to ensure customers realize the value of the platform. The ideal candidate will have significant experience in renewals or customer success within the SaaS industry, demonstrating strong

A global information leader is seeking a Customer Success Manager to drive customer engagement and retention in Greater London. This role emphasizes the importance of building strong relationships and ensuring customers achieve their strategic objectives using the full product portfolio. Ideal candi

You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineers and Product Support Specialists. Duffel is hiring a Customer Success Manager (CSM) to maximise our customers'

The successful candidate will have proven experience in customer success, strong communication skills, and a deep understanding of what exceptional customer experience looks like. A leading energy company in the UK is seeking a Customer Success Manager to work closely with generator clients, ensurin

As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to C

SaaS Scaled Customer Success experience: 2–3 years in Scaled Customer Success within SaaS, working with SMB customers and owning a large portfolio. We’re scaling fast and hiring a Scaled Customer Success Manager to join our Customer Success team. You’ll lead the build out of our Scaled Custome

A technology solutions company in Greater London is seeking a Lead Customer Success Engineer to own complex, customer-facing delivery. The role involves designing end-to-end solutions, managing multiple workstreams, and effectively translating technical execution into clear customer value.

An innovative EdTech business is seeking an experienced Customer Success Manager in Greater London to drive sales performance and develop high-value client relationships.

Ready to kick-start your career in tech with customers you’ll actually enjoy working with? As a Junior Customer Success Manager, you’ll support and nurture relationships with global brands - including some of the biggest names in the. Full onboarding + ongoing product and customer success traini

Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies, account history, and value realisation narratives. This role blends commercial acumen with customer insight, ensuring customers continue to see value in Pigment while navigating contractual

Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Lead and scale the entire Customer Success function, transforming it into a growth driver. Own and implement the Customer Success strategy, building scalable playbooks and framework

A leading no-code app platform is seeking a Head of Customer Success. This operationally focused role demands oversight of the Customer Success engine, ensuring delivery and measurable metrics, particularly in a B2B SaaS environment.

As the third hire in the Customer Success team, you'll help customers maximise value from our product and drive growth opportunities. Demonstrated success in customer retention and driving account expansion. B2B customer success, account management or a related role, ideally in financial services, b

In this unique customer‑success position, the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning we are looking for a commercially minded individual who can build a high‑performing strategy from zero. Customer Success is a newly created function and

Customer Success, Account Management, or customer-facing roles in SaaS or technical products. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. Custo

A leading Insurtech firm in Greater London is seeking a Customer Success Manager with expertise in Marine Insurance. Ideal candidates will have experience in Customer Success within Insurtech environments and the ability to engage with senior stakeholders.

A leading AI solutions provider is seeking a Customer Success Manager to manage enterprise customer relationships. The ideal candidate has 4-8 years of experience in Customer Success or Account Management in a SaaS or AI-driven environment and possesses strong communication skills to convey business

The successful candidate will manage customer accounts, drive product adoption, and advocate for client needs. A health-tech company in the UK is seeking a Customer Success Manager to ensure clients derive maximum value from their solutions. Strong relationship-building skills and a customer-focused

As a Customer Success Manager (CSM) for the BENELUX mid market/commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. You’ll work closely with Customer Success Eng

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function.

A leading global HR platform in the UK is seeking a Customer Success Manager to drive engagement for SMB clients. The role involves managing a portfolio of customers, leveraging AI tools for communication, and hosting enablement programs to enhance customer experience.

A leading recruitment agency is seeking an experienced Customer Success Manager to join an AI AdTech Retail Media platform in Greater London. The role involves leveraging Retail Media expertise to drive success for global brands through data-driven campaign management, primarily on Amazon.

The Grind ProvisionPoint is seeking a motivated Customer Success Manager (minimum 3 years in customer service / support roles) to join our growing support and delivery team. There will also be regular in-person co-working sessions with the Customer Success Team, meetings with the wider business and

A pioneering security solutions provider in the UK is seeking a Customer Success Manager to lead client onboarding and project execution. Ideal candidates will have proven experience in customer success management, project management, and training delivery, with a strong focus on technical communica

We are looking for a motivated Customer Success Manager to support and grow an existing portfolio of B2B enterprise customers in a modern, technology-driven environment. After successful onboarding, you become the main point of contact for all customer inquiries and requests. At least three years of

A leading cloud monitoring company is seeking a Technical Account Manager to ensure customer success by advising on technical support and product adoption.

We are looking for a driven and passionate Customer Success Manager (CSM) to partner with Kaltura’s higher education customers across the United Kingdom and Europe and ensure they achieve lasting, measurable success with our platform. Confident using tools such as Salesforce, Customer Success plat

A global travel service provider is looking for a passionate Customer Success Manager in London to enhance client profitability and retention. Candidates should have experience in customer account management and excellent communication skills.

HALOS is seeking a senior Customer Success Manager (CSM) – Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast‑food (QSR) chain. Customer Success, Account Management, or related roles

You’ll collaborate closely with the wider Customer Success team to exceed school expectations and continuously refine the customer experience. Scaled Customer Success Manager. Previous experience as a Customer Success Manager is a major plus.

In this role, you will define and execute strategies that promote product adoption, long-term value realization, and exceptional client satisfaction for enterprise customers. You will lead a regional team across Europe of Client Success Managers and collaborate closely with cross-functional teams (P