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We are seeking a highly skilled and proactive IT Support Engineer to join our technical team. This role is critical in maintaining the backbone of our development environment, ensuring our engineering teams have the high-performance tools and secure infrastructure they need to succeed. You will be responsible for everything from hardware optimization to cloud-based identity management and security compliance. Key Responsibilities System Performance & Uptime: Diagnose and resolve complex hardware, network, and software faults to ensure zero downtime for critical engineering sprints. Multi-Platform Management: Install, configure, and upgrade development tools, IDEs, and operating systems across Windows, macOS, and Linux environments. Security & Compliance: Manage user permissions via AWS/Azure AD and implement MFA and VPN protocols to maintain strict ISO 27001 data security standards. Infrastructure Optimization: Configure high-performance workstations specifically optimized for software compilation and containerization tasks. Documentation & SOPs: Research technical manuals to draft and maintain Internal Standard Operating Procedures (SOPs) for system recovery and disaster management. Incident Management: Manage technical escalations via Jira/Zendesk, maintaining meticulous logs and reporting recurring bugs to senior development teams. About You We are looking for a technically curious individual who thrives in a fast-paced development environment. You should have: Technical Proficiency: Strong experience supporting Windows, macOS, and Linux (Ubuntu/Fedora/etc.) environments. Cloud Identity Knowledge: Hands-on experience with AWS Identity and Access Management or Azure Active Directory. Security Mindset: A solid understanding of network security, including VPN configurations and MFA implementation (prior experience with ISO 27001 is a plus). Problem-Solving Skills: The ability to research complex technical manuals and translate them into actionable disaster recovery plans. Communication: Excellent written skills for creating SOPs and reporting bugs to the engineering team. Relevant Experience: Previous experience in an IT Support or Helpdesk role, preferably supporting software engineering or DevOps teams. What We Offer Professional Growth: Opportunity to work with cutting-edge cloud technologies and high-performance hardware.

We are seeking an experienced Digital Marketing Analyst to join our rapidly expanding team, supporting our client in the North of England. You will work alongside passionate, driven consultants in a fast-paced environment, playing a pivotal role in shaping our client's digital marketing strategy by driving data analytics initiatives across all paid and owned channels. Predominantly, you will create and present your own analysis using various analytics platforms (e.g., Google Analytics, Adobe Analytics, platform-specific insights) to measure, optimize, and report on marketing performance. You will collaborate closely with marketing managers, media buyers, and insights specialists to create bespoke insights that directly influence campaign strategies, budget allocation, and ROI. In today's competitive digital landscape, understanding channel performance, customer acquisition cost, and lifetime value is essential for efficient growth. As such, the Digital Marketing Analyst will be responsible for developing and implementing robust analytics frameworks for attribution, testing, and reporting that ensure our insights are both relevant and actionable. This role demands a blend of analytical rigor and commercial acumen, with a focus on identifying optimization opportunities, uncovering trends in customer behavior, and delivering insights that drive data-informed decision-making for the marketing team. Ultimately, this role is about more than just reporting numbers; it is about being a key advisor to the marketing team, unlocking critical insights that drive customer acquisition, retention, and commercial success, ensuring our client's ecommerce business remains a leader in its sector. The role will be Hybrid/North England for up to 3 days per week as required. Key Responsibilities: 1. Performance Analysis & Optimization:, 2. Analyze performance data across all digital marketing channels (e.g., Paid Search, Paid Social, Programmatic Display, Affiliate, Email) to evaluate ROI, CAC, and efficiency., 3. Conduct deep-dive analyses into campaign performance, audience segmentation, and creative testing to generate actionable recommendations for optimization., 4. Develop and maintain dashboards and automated reports to provide the marketing team with clear, timely visibility into channel and campaign KPIs., 5. Attribution & Customer Journey Insights:, 6. Manage and interpret multi-touch attribution models to understand the true contribution of each marketing channel throughout the customer journey., 7. Analyze the path-to-purchase, identifying key touchpoints and potential drop-off points to advise on budget reallocation and channel strategy., 8. Collaborate with the broader insights team to integrate marketing data with ecommerce and customer data for a holistic view., 9. Strategic Advisory & Reporting:, 10. Act as a key advisor to the digital marketing managers, ensuring data insights are integrated into planning, budgeting, and tactical execution., 11. Prepare and present regular performance reports and strategic recommendations to senior leadership, translating complex data into clear business stories., 12. Establish and monitor KPIs for marketing initiatives, measuring effectiveness against business objectives., 13. Testing & Experimentation Framework:, 14. Design measurement plans for A/B and multivariate tests across marketing channels (landing pages, ad creative, email subject lines)., 15. Analyze test results to provide statistically sound recommendations that enhance conversion rates and user experience., 16. Tool Management & Collaboration:, 17. Become an expert user of analytics and marketing platforms (e.g., Google Marketing Platform, Meta Business Suite, GA4)., 18. Ensure accurate tracking implementation (e.g., UTMs, pixels, conversion tags) in collaboration with marketing and tech teams. • Requirement to be in the client's offices in Yorkshire a minimum of 3 days per week., • 3-4+ years of experience as a Digital Marketing Analyst, Performance Analyst, or in a similar role within an ecommerce business, digital agency, or marketing consultancy., • Proven experience in analyzing performance data for key digital channels (Paid Social, PPC, Programmatic, Email)., • Strong analytical and data visualization skills, with advanced proficiency in Excel (pivot tables, lookups), Google Analytics 4 (or similar), Data Studio/Looker Studio, and PowerPoint., • Experience with BI tools (e.g., Power BI, Tableau) and understanding of SQL for data extraction is a strong advantage., • Exceptional communication and presentation skills, with the ability to translate complex performance data into actionable strategies for marketers., • Strong understanding of digital marketing metrics, attribution models, and customer lifetime value (CLV) concepts., • An active learner with an inquisitive mind, a talent for problem-solving, and a love for collaboration within a high-performing team.

Job Description Position: E-commerce Administrator Job Type: Full-time, Permanent Work Location: In person Overview We are seeking a detail-oriented and tech-savvy E-commerce Administrator to support the day-to-day operations of our online store(s). The ideal candidate will ensure products are accurately listed, orders are processed efficiently, and customer queries are handled promptly. This role is vital in maintaining smooth, efficient, and customer-focused e-commerce operations. Key Responsibilities Product Management • Upload, update, and maintain product listings (titles, descriptions, images, pricing, inventory), • Optimise product descriptions and metadata for SEO and customer engagement, • Ensure product photography meets brand standards and upload quality images, • Organise and maintain product categories, tags, filters, and attributes for improved user navigation, • Monitor stock levels, update stock availability, and coordinate with inventory or warehouse teams, • Conduct regular audits of product listings to ensure accuracy and consistency across platforms, • Assist in preparing new product launches and promotional updates Order & Customer Management • Process and monitor all online orders, returns, exchanges, and cancellations, • Ensure orders are dispatched in a timely manner and follow up with warehouse/logistics teams as needed, • Provide proactive communication to customers regarding order status, delays, or issues, • Handle customer inquiries, complaints, and requests via email, phone, chat, or platform inboxes, • Investigate and resolve delivery issues, missing items, and disputes, • Maintain excellent customer service standards and support brand reputation, • Track and report recurring customer issues to improve operational processes, • Update order notes, tracking information, and customer profiles where necessary Additional Key Responsibilities • Monitor and respond to messages across all selling channels (eBay, Amazon, Shopify, etc., if applicable), • Assist with marketplace compliance, such as required attributes, listing rules, and policy updates, • Generate weekly reports on sales, products, returns, and customer service performance, • Support marketing and promotional activities (discounts, banners, product campaigns), • Liaise with internal departments such as warehouse, marketing, accounts, and management, • Identify opportunities to streamline workflows and improve the efficiency of e-commerce operations, • Conduct competitor checks for pricing, merchandising, and product trends, • Update and maintain internal documentation, guides, and SOPs for e-commerce processes Requirements • Proven experience in e-commerce operations, administration, marketplace management, or similar roles, • Proficiency with major e-commerce platforms (Shopify, WooCommerce, Magento, eBay, Amazon Seller Central, etc.), • Experience using order management systems, CMS tools, and basic photo editing (e.g., Canva, Photoshop), • Strong understanding of online retail processes, customer service, and fulfilment workflows, • Excellent written and verbal communication skills, with a professional and friendly tone, • Strong attention to detail and accuracy when handling product data and orders, • Ability to multitask, prioritise, and manage time effectively in a fast-paced environment, • Strong problem-solving skills, especially when dealing with customer or order issues, • Comfortable using spreadsheets (Excel/Google Sheets) for reporting and data management, • Ability to work collaboratively with cross-functional teams, • Tech-savvy, adaptable, and able to quickly learn new systems and platforms Benefits • Casual dress, • Flexitime, • On-site parking