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Operations Lead • Oxford Circus, London, W1, • £60,000 plus bonus and benefits, • Office first environment Monday to Thursday, remote Friday We are partnering with a high growth, award winning technology business that is a dominant player within its sector. With a sharp, ambitious and highly capable team already in place, they are now looking for an ambitious and driven Operations Lead who is hungry to learn, develop and grow into a pivotal role within the organisation. This is not a corporate operations role. It is a hands-on position within a small but scaling start-up where, over time and with the support of the founders, you will grow into being at the centre of the business and helping to keep everything running smoothly. You will work directly alongside the founders and leadership team, gaining rare visibility into how a successful start-up is built, scaled and managed. You will see every angle of the business from commercial and finance through to systems, people and process. As you develop in the role, you will gradually take on more ownership and responsibility across these areas. The core focus of the role is to support the smooth running of the business and to bring structure where needed, while preserving the agility of a start-up. You will not be expected to know everything on day one. What matters most is your mindset, your attention to detail and your willingness to step up, learn quickly and take responsibility over time. We are looking for someone who: • Is ambitious and genuinely wants to grow into a broader operations role, • Is proactive and forward thinking, • Has strong attention to detail, • Is comfortable working in a fast paced, evolving environment, • Takes pride in making things run efficiently, • Is confident enough to take ownership, while knowing when to ask questions This is a pivotal hire for the organisation. Over time, you will become a key enabler of the wider team’s success, helping create the structure and consistency that allows the business to scale effectively. There is clear scope for progression as the company grows and as you grow with it. The office environment reflects the culture. Modern, large open space offices in London, collaborative and energetic, with an office first approach to teamwork. If you are looking for a role where you can learn fast, take on increasing responsibility and build a long- term career within a high performing start up, we would love to hear from you.

About Us Digital Reality Corp (DRC) is a spatial technology company that captures and publishes 3D information about real-world interiors on an industrial scale. Our technology is transforming industries by digitising the world’s interiors with new levels of accuracy, consistency, and insight. Our product, Stak, offers commercial property professionals an all-in-one solution for creating precise, data-rich digital assets - from verified floorplans and CAD models to immersive virtual tours. Built on advanced 3D capture, machine learning, and automation, Stak delivers accurate, feature-rich outputs that power decision-making across real estate, construction, and asset management. We have digitised more than 100,000 buildings, 250 million square feet, and $350 billion of real estate. We have staff in the UK, UAE, Singapore, and South Africa. We are backed by leading real estate companies including, Grosvenor Property Group and Cushman and Wakefield. DRC is a place for people who think big and want to create extraordinary things. Our culture values curiosity, craftsmanship, and collaboration - we’re constantly learning, evolving, and pushing boundaries to achieve our ambitious goals. Why Join Us? This is a rare opportunity to join a technology business on the cusp of major scale. You’ll be at the centre of our commercial success in the UK - helping shape how we engage with the market, deliver value to clients, and build a category-defining platform for spatial intelligence and digital property insights. Role Overview: Our team is looking for a BIM Technician to join our London office, working on global projects. The successful candidate will collaborate with other members of the production team and our in-house engineering specialists to assist with the delivery and enhancement of our BIM and CAD offering. Key Responsibilities • Experience with point cloud data., • BIM modelling for commercial and residential properties using Revit and AutoCAD., • Produce ‘as-built’ 2D drawings and 3D Revit models of buildings and their components/systems using point cloud data., • Produce accurate 2D drawings and 3D models, understanding project requirements., • Report to the BIM Manager and Project Manager on a day-to-day basis., • Follow technical procedures and standards set out by the Company., • Manage sensitive and confidential information., • Demonstrate initiative, flexibility, and a proactive approach to daily tasks., • Other responsibilities include area calculations and verification using custom-built software., • Good understanding of Revit families and parameters., • Help technically deliver Revit projects. Knowledge, Skills & Training • Ability to meet deadlines and work independently or within a team., • Enthusiasm and drive to research current BIM technologies and workflows., • Good working knowledge of Revit sharing platforms (BIM360, AutoDesk Construction Cloud)., • Experience in the building services environment., • Mid-level Revit Technician/modeller with 4–5 years’ experience., • Focus on collaboration and teamwork, with attention to detail., • Effective communication skills., • Proficiency in Revit and AutoCAD software., • MEPF modelling experience – advantageous., • Thorough knowledge of technical procedures and standards., • Diploma or draughting certificate/qualification from a reputable institution., • Proven work experience as a Revit technician., • Candidates must have been residing in the UK for the past 5 years., • Successful candidates will be required to pass security clearance procedures.

About KHWS We are KHWS, an insight-led marketing agency based in the City of London, close to Blackfriars Bridge. We are a bright, hardworking group of professionals working as a tight-knit team across strategy, creative, customer experience and digital delivery. We partner with ambitious global brands to deliver thoughtful, effective marketing at scale. About you Are you an organised, proactive Account Executive looking to grow your experience within a collaborative agency environment? Do you enjoy keeping projects on track, communicating clearly with stakeholders, and being the reliable centre point within a busy team? We’re looking for someone with strong attention to detail, confidence working across multiple workstreams, and a calm, solutions-focused approach. You’ll be comfortable juggling priorities, supporting senior stakeholders, and ensuring work moves smoothly from brief to delivery. About the role This role sits within our client services team, supporting a major global brand in the mobility and energy space. The work spans multi-market digital, content, data and creative delivery at scale. As an Account Executive, you’ll support the day-to-day management of a large, fast-paced account, helping to coordinate complex projects, maintain clear communication across internal teams, and build trusted relationships with client stakeholders. You’ll play a key role in keeping projects organised, documented and delivered to a high standard. Responsibilities Account & Project Support • Support day-to-day account management across a large global client, • Coordinate project workflows, including briefs, timings, reviews, approvals and asset gathering, • Track progress across multiple workstreams and markets, flagging risks early, • Help ensure projects are delivered on time and to scope Communication & Coordination • Act as a central point of coordination between strategy, creative, production and tech teams, • Maintain clear, accurate and timely communication with internal teams and client stakeholders, • Help prepare decks, status updates, recaps and documentation for meetings Budget & Admin Support • Track budgets, estimates, purchase orders and job numbers with accuracy, • Maintain organised documentation and account records Quality Control & Delivery • Support quality control of deliverables across multiple markets and languages, • Assist with hands-on website content updates where required, • Ensure final outputs meet agreed standards before delivery Client Relationship Building • Build strong client relationships through reliability, clarity and follow-through, • Support senior team members in maintaining client confidence and trust Skills & experience • Some experience in an agency account role, • Comfortable working with large clients and multi-market workflows, • Strong organisational skills and attention to detail, • Clear, confident communicator with a calm approach under pressure, • Ability to understand complex or technical information and translate it into clear next steps, • Proactive mindset and eagerness to learn, • Competent using PowerPoint, Excel and shared workflow tools (e.g. Teams, SharePoint, JIRA or similar) What success looks like • Projects delivered on time with strong coordination, • Confident ownership of AE fundamentals: documentation, status updates, scheduling, approvals and QA, • Growing client trust through responsiveness and clarity, • Being the dependable centre point that keeps teams aligned Has this role got your name all over it? If it has, we’d love to hear from you. Please send over your CV and we’ll be in touch. Lastly, we want you to be clear on how we safeguard and use any personal information you give to us. If you’re interested, please review the privacy statement on our website.

An exciting opportunity has arisen for a highly organised and proactive Personal Assistant to join a London-based general insurance practice. This role will place you at the centre of a busy, collaborative team, supporting senior professionals and ensuring the smooth running of day-to-day operations. You’ll be working with a wide variety of clients across the insurance sector, often on projects that span international borders. In this fast-paced role, you will: • Provide high-level administrative and PA support to partners, principals, consultants, and the wider team, • Manage complex diaries, coordinating schedules across multiple time zones, • Arrange domestic and international travel, accommodation, and logistics, • Prepare, proofread, and format reports, documents, and presentations to the highest standard, • Organise and attend meetings, taking minutes and tracking actions, • Maintain and update databases, ensuring accuracy and compliance with internal quality standards, • Support business development and marketing initiatives, including event coordination, • Oversee professional development records and assist with audit processes, • Assist with billing processes, including generating invoices and resolving queries In return, you’ll enjoy a competitive salary, excellent benefits, and a supportive environment that values professionalism, integrity, and a healthy work-life balance. This is a fantastic opportunity to work alongside talented professionals in a forward-thinking, client-focused team.

Company Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history. Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 103,000 professionals. Overview At Publicis Groupe, we believe in the power of data to transform how brands connect with people. Our Data Solutions team leads a Groupe-wide initiative focused on delivering best-in-class reporting and data solutions for some of the world’s most iconic brands. We work hand-in-hand with client teams, analysts, and tech specialists to build scalable, intelligent reporting frameworks that drive insight and action. We’re now looking for a Data Analyst, Reporting & Operations to join our growing team and help bridge the gap between business and tech. If you thrive at the intersection of analytics, systems thinking, and client service—this role is for you. Applicants must have the right to work in the UK, as visa sponsorship is not available for this role. Responsibilities As a Business Data Analyst, Reporting & Operations you’ll serve as the strategic link between client-facing teams and our technical developers—translating complex requirements into clear, deliverable solutions. Your focus will span data integrations, API connectors, reporting development, and dashboard functionality. Expect to lead projects end-to-end, working across teams to deliver smart, scalable, and elegant data solutions. Client & Stakeholder Leadership • Be a trusted partner to internal client teams, ensuring expectations are met with clear timelines, technical support, and transparent communication, • Lead regular check-ins to align on goals, capture feedback, and proactively surface new needs, • Maintain a detailed understanding of project status and ensure best-in-class service delivery Data Integration & Testing • Own the setup and maintenance of API connectors and automated reporting pipelines, • Validate data quality, perform regression testing, and ensure KPI definitions match client narratives, • Collaborate with technical teams to guarantee dashboard integrity and address any discrepancies Reporting & Dashboard Development • Create dashboard wireframes, gather input from client teams, and translate into development-ready briefs, • Oversee QA processes with Data Governance and the BI team, • Coordinate testing, troubleshooting, and resolution of reporting issues, • Safely manage data sharing with non-Publicis users in line with security standards Qualifications ✔ Experience in a data, operations, or analytics-focused role ✔ Familiarity with BI and reporting platforms such as Power BI, Datorama, Data Studio, Databricks, SQL ✔ Strong communication skills and a collaborative, solutions-focused mindset ✔ An organised, proactive approach—comfortable working across teams and timelines ✔ Excitement for new technology, data storytelling, and digital marketing innovation ✔ A team player who’s passionate about making data work harder, smarter, and more creatively Benefits: In The UK, Alongside The Core Benefits Such As Pension, Life Assurance, Private Medical, And Income Protection Plan, We Also Offer: • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year., • REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care., • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching., • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave., • FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment., • GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

About the Role As Talent Sourcer, you will play a critical role in identifying, engaging, and nurturing the talent that powers our business. You will partner closely with our Talent Acquisition team to build high-quality pipelines, provide market intelligence, and ensure we proactively attract exceptional talent across technical, operational, and corporate functions. This is a hands-on, research-driven role requiring deep expertise in LinkedIn Recruiter, LinkedIn Talent Insights, Boolean search, and innovative sourcing strategies. Key Responsibilities: • Proactively identify and engage high-quality talent across a range of technical, corporate, and specialist roles., • Use LinkedIn Recruiter, LinkedIn Talent Insights, and other sourcing tools to map markets, track talent pools, and provide actionable insights., • Build advanced Boolean search strings, X-ray searches, and alternative search strategies to find both active and passive candidates., • Conduct initial outreach, screening, and talent engagement to create warm, high-potential pipelines. Partner closely with Talent Acquisition Partners and Hiring Managers to understand role requirements and design tailored sourcing strategies., • Produce market intelligence reports including competitor analysis, talent availability, and salary trends to support hiring strategy., • Manage the candidate experience through personalised and thoughtful communication. Maintain accurate candidate records and pipelines within our ATS and sourcing platforms. Support broader Talent Acquisition projects and initiatives to enhance sourcing capability and process efficiency. About you You are naturally curious, data-driven, and thrive on finding talent that others can’t. You enjoy solving complex hiring challenges and have a passion for research, technology, and building relationships. You bring creativity and strategy to sourcing, always looking for new ways to reach talent in competitive markets. Key Requirements: • Proven experience as a Talent Sourcer, Researcher, or similar sourcing-focused Talent Acquisition role., • EMEA & APAC experience, • Expert-level proficiency in LinkedIn Recruiter (Talent Insights experience strongly preferred)., • Demonstrated ability to build and execute advanced Boolean and X-ray search strategies., • Strong understanding of talent mapping, market research, and competitive intelligence. Skilled at engaging passive candidates and building long-term pipelines., • Excellent communication skills, with the ability to build rapport quickly., • Highly organised with strong attention to detail and comfort managing multiple search projects., • A collaborative team player with a proactive approach and a genuine interest in people and talent markets. About Global Switch You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability. We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth. As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.

Company Description Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. THE TEAM Data Solutions is a Groupe wide practice for the delivery of end-to-end Data and Reporting Solutions for our key Global Network Clients. Data Solutions works with key external and internal stakeholders to understand and analyse technical reporting requirements, define business rules for data ingestion, and lead the development of Publicis propriety data technology. THE ROLE We are currently hiring for 2x roles within our Data Solutions team at Associate Director level. The first is a 9-12 month fixed term contract, the second is a permanent contract. As a Data Solutions Associate Director, you will manage the Juniors, and Managers in the Data Solutions practice. You will be the team lead on communications between business and technical teams through all stages of the technical project life cycle to ensure that the business requirements are properly translated into technical briefings and to lead development and delivery ROLE SUMMARY Team • Provide support managing client team relationships for some of Publicis Groupe’s major Global Network Clients, working collaboratively across the network, • Act as support to Data Solutions team members providing leadership oversight on the global reporting solutions we deploy across our top accounts, • Collaborating closely with essential Team Leads to enhance technical processes, developments, and communication among teams Client Team Management & Client Support • Maintain relationship with Global Reporting Leads providing updates on solutions and expectation management, • Work with Data Solutions account leads on top account to ensure solutions are being managed effectively, • Guide Data Solutions team to offer top-notch service to client teams, integrating broader technical support to accomplish client objectives Data Integrations & Quality Assurance • Expert level and in-depth knowledge of systems, enabling effective problem-solving, • Collaborating with internal and external stakeholders to comprehend requirements and transform them into actionable insights, including identifying process bottlenecks and implementing faster workarounds for projects, • Ensuring broader team is maintaining data quality in Dashboards, alignment between source and platform, and coordinating across technical teams to guarantee end-to-end data accuracy Dashboard / Solution Build & Maintenance • Leading and advising on the preparation of dashboard wireframes by Data Solutions team members for Client Team/Client, briefing the developers after sign-off is complete, • Directing Data Solutions teams on testing and working with Technical teams to ensure they fulfil Client requirements, • Troubleshooting errors on Dashboard, liaising with Technical teams through to completion SKILLS AND EXPERIENCE • Demonstrable of experience within a data development or data operations role at Senior Manager level or above., • Expert in client management/consultative experience with both presenting and resolving issues, • A working knowledge of media agency operations and the media buying process, • Excellent understanding of data and business intelligence technologies, • Experience in a cross-functional team environment, • Extremely strong organisational skills, attention to detail and adherence to deadlines Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plan, we also offer; • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year., • REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care., • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching., • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave., • FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment., • GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

About CLS: CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use. CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market. Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking Job information: • Functional title – Associate, Operations, Due Diligence, • Department - Onboarding and Due Diligence, • Corporate level - Associate, • Report to – Vice President, Operations - Onboarding & Due Diligence, • Location – London Overview of the Role: The Associate Due Diligence role is a pivotal position within our Operations department, designed to ensure that we maintain the highest standards of compliance and risk management. This role is particularly suited for candidates with a background in Financial Services, Banking, or Financial Market Infrastructure firms. The successful candidate will play a critical role in safeguarding our organization by conducting thorough due diligence on clients, thereby mitigating potential risks associated with onboarding new business relationships. As an Associate in this role, you will be responsible for executing detailed assessments, collecting and analyzing key information. Your insights will contribute to the formulation of strategic recommendations that align with our organizational objectives. In addition, you will collaborate closely with cross-functional teams to ensure adherence to the Due diligence team’s requirements and internal policies. Key tasks will include the completion of questionnaires, attestations, preparation of Member Notices, performing extensive research, preparing comprehensive reports, and presenting findings to senior management. You will also be involved in enhancing our due diligence processes by identifying areas for improvement and implementing best practices. This dynamic position offers an excellent opportunity to develop your expertise in client risk assessment while contributing to the overall success of the organization. What you will be doing: Due Diligence • Manage the process of completing due diligence questionnaires and maintain a repository of due diligence questions and answers for CLS’s suite of services covering Settlement, Processing and Data for questionnaires received from members, participants and business partners and its prospects. Ensure the highest level of accuracy and completeness, meeting the required deadlines., • Collaborate with all key departments including Client Engagement, Product, Risk, Operations, IT, Legal, and Compliance, to complete the questionnaire(s) and update the inventory of due diligence questions., • Prepare detailed reports and presentations for senior management review., • Maintain accurate and up-to-date client records in accordance with policies., • Identify potential areas of risk and recommending mitigation strategies., • Familiarize oneself with CLS’s product suite to have the understanding and the background required to undertake and support the completion of the due diligence questions., • Execute the due diligence process, including completion of incoming questionnaires containing various control questions related to CLS’s BCP, Disaster Recovery, Security, AML, etc. policies and procedures, for all CLS products., • Upload and update all due diligence requests including setting up tags in the Due Diligence platform (Ombud) for each one of these., • Update the Due Diligence procedure annually to include the latest tasks and processes., • Update and maintain the Due Diligence tracker with the latest information pertaining to each of the requests., • In periods of absence, be the dedicated cover for the other Due Diligence team members., • Contribute to the continuous improvement of due diligence practices. Attestations and Member Notices: • Manage the annual self-attestation programs on behalf of the CLS Technology, Performance and Capacity (P&C), Business Continuity (BCP), and Financial Crime Compliance (FCC) divisions., • Issue Member Notices on behalf of internal departments to the CLS Settlement Membership and CLSNet Participants., • Manage the communication for the annual volume test process for the Top 12 banks by volume, to ensure that each bank, and that their individual internal systems, can withstand peak volumes as determined by the P&C division., • Complete any incoming Central Bank Attestations in a clear, accurate and acceptable manner by carrying out the appropriate checks, such as spelling and grammar, in addition to ensuring attention to detail prior to submitting for Subject Matter Expert review and management check., • Submit completed Central Bank Attestations for management checks in a timely manner by providing sufficient time for these to be checked., • Complete the Central Bank Attestation procedure review annually., • Produce Central Bank Attestation reporting for Management on a weekly basis. What we’re looking for in Due Diligence: • Proven experience in client due diligence or a related field within Financial Services., • Clear communication skills, both verbally and in writing, with the desire and ability to quickly learn and understand the basics of the products that CLS offers, and the role that CLS plays in the market., • Prioritize, multi-task, and adopt an agile and flexible approach to working ensuring that all deadlines are achieved across multiple strands of work., • Detail-oriented mindset with a commitment to accuracy and thoroughness., • Establish strong working relationships with a diverse range of stakeholders, both externally and within the CLS organization, by fostering collaboration., • For Due Diligence, provide clients with access to the Inventory/References in the Due Diligence platform (Ombud)., • Knowledge of banking and financial markets is an advantage., • Meticulous attention to detail is essential., • Client-facing experience is required., • Experience in an operations function in the Financial Services sector is an asset, • Strong written and verbal communication skills., • Proficiency in Microsoft Office products: Outlook, Word, Excel, and PowerPoint., • Effective meeting management skills., • Internal and external communication and presentation skills to wide variety of stakeholders., • Ability to synthesize information and present it to management., • Strong organizational skills and the ability to work in a structured manner are necessary., • A collaborative team player., • Enthusiasm for managing multiple projects simultaneously., • Ability to perform well under pressure and meet tight deadlines., • Skill in influencing stakeholders to achieve agreed milestones., • Take ownership of issues and drive them to resolution., • Think strategically and provide and implement ideas for continuous improvement., • Prior due diligence experience is a plus., • Project experience is an advantage. Our commitment to employees: We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people. What makes us interesting goes beyond our competitive salaries and great benefits. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly. We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career. We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right. The well-being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being. Our extensive benefits for employees typically include: • Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days, • Private medical and dental cover and life insurance, • Generous pension contributions in the UK and Asia; matching 401(k) in the US, • Paid volunteer days, • ‘Locate for your day’ hybrid working – 2 days a week in office., • Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning., • Paid parental leave / Coaching and support services, • Career development / LinkedIn Learning, • ‘Heads down days’ with no meetings on the last Friday of every month, • Wellbeing / Mental health support, • Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network), • Social events Awards: • The Sunday Times Best Places to Work 2023 & 2024 / Big Company / The Sunday Times Awards, • Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards

Operations Manager – Maternity Leave Cover – Starting June 2026 Salary: £40,000 – £45,000 | Hybrid | Financial Services The role that runs the business behind the business. Are you a Senior Admin or Operations Manager who thrives within a high-performing Mortgage Brokerage? This could be the role for you. You’ll sit at the centre of the business, working closely with Directors, brokers and support teams to ensure the operation runs smoothly, compliantly and profitably. About the Company Our client is a well-established, highly respected financial services firm with a strong reputation for quality advice, professionalism and long-term client relationships. With an ambitious growth strategy in place, they are now looking for an Operations Manager who can bring clarity, control and consistency as the business continues to scale. About the Operations Manager Role As Operations Manager, you’ll take full ownership of the day-to-day operational running of the business. This includes office management, health & safety, people management, MI reporting and sales performance oversight. You’ll be trusted to manage processes, track performance, support leadership decision-making and ensure nothing slips through the cracks. This is a hands-on role for someone who enjoys responsibility, problem-solving and being the operational backbone of a successful firm. Key Responsibilities • Own the operational side of the business, including the office, suppliers, facilities and day-to-day issue resolution, • Lead health & safety, statutory checks, onboarding and ongoing reviews in line with regulatory requirements, • Manage the admin team, workload distribution, holiday planning, performance targets and quarterly 121’s, • Coordinate quarterly broker 121’s with Directors and support wider initiatives, incentives, events and engagement, • Oversee apprenticeship schemes and associated administration, meetings and compliance, • Monitor broker performance through regular sales check-ins, target tracking, retention and protection activity, • Review, improve and enforce operational and sales processes to drive consistency and efficiency, • Produce MI, performance reports, commission runs and leadership presentations, alongside ad-hoc reporting for Directors Operations Manager Skills & Experience • Proven experience in an Operations Manager or Senior Administration role, • Background within financial services, property or professional services preferred, • Strong people management and stakeholder communication skills, • Highly organised with exceptional attention to detail, • Confident producing MI, reports and performance data, • Comfortable working closely with senior leadership, • Proactive, resilient and solutions-focused Operations Manager Package • £40,000 – £45,000 basic salary, • Key leadership role with real influence on business performance, • Stable, established firm with long-term career opportunity, • High level of autonomy and trust Why Apply? This is a chance to step into a genuinely influential Operations Manager role where your work directly supports growth, performance and culture. You’ll be trusted, valued and relied upon, if you want a role where your organisation, insight and leadership truly matter, this is the one.

Client Development, Associate Consultant| Executive Search We are solving some of the toughest talent and leadership hiring challenges in the life sciences world. It happens through deep networks, market intelligence, trust, credibility and timing. This role sits right at the centre of that. This is not a traditional graduate recruitment role. And it’s definitely not a job where you sit quietly building lists or waiting for instructions. This is a front-row seat to how complex leadership hiring problems are solved inside a high-performing life sciences executive search firm. If you’re curious about: • How senior leaders are identified - and how trust, credibility and long-term relationships are built by consistently adding value, • How the toughest leadership hiring challenges are framed, strategised and executed, • How networks become a genuine competitive advantage, • How high-impact commercial work actually happens behind the scenes …this role will stretch you in all the right ways. Why this role exists: At Fraser Dove International, we hire graduates with a clear objective: to build the next generation of Executive Search Consultants and future leaders of our business. Over the past decade, we’ve developed industry-leading executive search talent from the ground up. Many of our most senior leaders - including those leading practices and offices across Farnham, London, New York and Basel - started their careers at FDI in junior roles. They didn’t just learn how to execute searches. They learned how to build networks, earn trust, influence outcomes and solve complex leadership challenges. As Founder and CEO, I genuinely believe FDI is the home of the best emerging talent in the life sciences executive search industry - and our clients tell us that too. This role exists to continue that legacy. The purpose of this role: The Client Development Associate role exists to help us solve the hardest talent and leadership hiring problems our clients face - often before they formally exist as “searches”. You are here to: • Strengthen and grow FDI’s leadership networks across life sciences, • Build deep market understanding in complex, specialist areas, • Ignite, engage and compound commercial conversations that turn relationships into long-term partnerships, • Support and learn directly from FDI Principals and Partners - experienced executive search leaders shaping the partnerships, processes and decisions that matter most This role is about leverage, influence and long-term value creation. You are not measured on candidates placed. You are measured on network strength, pipeline growth, quality of relationships, insight generated, and opportunities created. Where you sit in the business: You’ll work closely with some of the most experienced Principals and Partners in the firm. You’ll see first-hand: • How senior client relationships are built and sustained, • How leadership hiring decisions are shaped long before mandates are signed, • How judgement, insight and credibility influence outcomes You’ll be trusted with real responsibility early, contributing to work that directly shapes client outcomes, long-term relationships and the growth of the firm. What you’ll actually be doing: Network Growth & Relationship Building • Growing and curating high-quality networks of senior life sciences leaders, • Researching and mapping leadership ecosystems across target organisations and markets, • Supporting thoughtful, professional outreach and warm introductions, • Strengthening relationships through structured, consistent follow-up, • Researching companies, leadership teams, ownership structures and growth signals, • Identifying hiring trends, succession risks and capability gaps, • Contributing to Talent Intelligence and market insight shared with clients, • Supporting early-stage client conversations and strategic introductions, • Helping prepare Principals and Partners for meetings, pitches and discussions, • Learning how commercial influence works in executive search - without “selling”, • Supporting follow-ups that convert conversations into long-term partnerships, • Working alongside senior consultants on priority initiatives, • Supporting podcasts, events, roundtables and wider community activity, • Acting as a connector across people, information and opportunity, • Helping turn insight into action across the business Who this role is for: This role is for people who: • Like to win - and understand that winning is built over time, • Have an intrinsic drive to succeed, not just hit short-term targets, • Are fearless learners, comfortable being stretched, coached and challenged, • Want accountability, exposure and responsibility early in their career, • Your first professional role, • A graduate role with serious stretch and exposure You do need curiosity, confidence, resilience and ambition. What we care about (more than your CV) • You’re naturally curious and commercially minded, • You communicate clearly, confidently and professionally, • You follow things through and take ownership, • You enjoy building relationships over time, • You’re comfortable learning by doing, • You bring positive energy, momentum and intent into a team What success looks like (first 12 months) • You’re a trusted extension of our Principals and Partners, • You understand where the toughest leadership hiring challenges sit in the market, • You contribute insight that shapes client conversations and commercial outcomes, • You’ve helped strengthen and grow high-value leadership networks What you’ll get in return: • Direct exposure to senior leaders and complex hiring challenges, • A genuinely supportive, high-performance culture, • Real trust and responsibility early in your career, • Clear progression into Executive Search Consultant roles, • Company incentives, socials and team events, • Hybrid working (1 day WFH after probation), • Generous holiday allowance Most importantly: You’ll be doing work that really matters - to clients, to patients, and to your own career.

Are you ready to take ownership of a premium digital ecosystem and help build an e-commerce function from the ground up? This is a rare opportunity to join a fast growth, founder led spirits business at a defining moment, helping to shape the online presence of multiple award winning brands while launching a new DTC (Direct-to-Consumer) e-commerce platform. The Company This is a premium spirits business built by industry leaders with a proven track record in global e-commerce. With a portfolio spanning whisky and rum brands distributed internationally, the business is entering an exciting new chapter of growth, expanding its distillery footprint, investing in luxury brand building, and developing a scalable digital and DTC platform to support the next phase. You’ll be joining a close-knit, ambitious team where pace is high, standards are higher, and everyone is expected to get stuck in. This is not a corporate “sit back and manage” environment, but a hands-on, entrepreneurial space that has been built for people who want real ownership and impact. The Role As E-commerce Manager, you’ll lead the day-to-day management and evolution of a growing suite of brand and distillery websites, while playing a key role in the delivery of a new DTC e-commerce journey. This role is best described as digital project leadership with e-commerce at the centre. You’ll work closely with internal stakeholders across marketing, design, and brand, plus a back-end developer and external partners where needed, ensuring projects are delivered smoothly, performance is tracked, UX is optimised, and the digital experience consistently reflects a luxury, premium aesthetic. You’ll be the safe pair of hands who brings structure, momentum, and clarity across multiple moving parts, translating changing requirements into a workflow the business can execute against. Key Responsibilities • Own the day-to-day management and performance of multiple websites across a premium brand portfolio., • Lead digital project planning and delivery across Webflow, Shopify and internal/external stakeholders., • Ensure a luxury-standard digital experience across content, UX, brand tone and visual storytelling., • Monitor performance using analytics (GA/GA4), reporting insights and making data-led recommendations., • Drive continuous improvement across SEO, user journeys, conversion performance and accessibility., • Coordinate content updates, campaign landing pages and brand storytelling in partnership with marketing and creative teams., • Identify risks, future-proofing needs, and gaps in capability. Making clear recommendations on how to solve them., • Manage priorities across multiple sites and timelines, keeping stakeholders aligned and informed. What We’re Looking For • Proven experience managing brand or e-commerce websites (premium/luxury, lifestyle or spirits experience is a strong advantage)., • Strong understanding of DTC e-commerce, digital performance and user journey optimisation., • Hands-on CMS experience (Webflow preferred; Shopify/e-commerce platform exposure essential)., • Confident in analytics, UX principles and SEO. Able to make decisions using data, not guesswork., • Strong project management and stakeholder skills. An organised, clear communicator, calm under pressure., • A proactive, resilient mindset. Comfortable with changing briefs and founder involvement., • The right personality: communicative, collaborative, tenatious and prepared to roll your sleeves up., • People management experience is helpful but not essential; project leadership and ownership matter most. Interested? Click “Apply” or email your CV to . The Advocate Group is a leading recruitment partner to the FMCG, healthcare, and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. The Advocate Group is acting as an employment agency in relation to this vacancy.

Criterion Capital is seeking an experienced Mechanical Site Manager to join our delivery team, working across high-quality city-centre hotel projects throughout the UK. This is a hands-on site leadership role, responsible for the successful delivery of mechanical building services from installation through to commissioning and handover. As Mechanical Site Manager, you will take ownership of all mechanical services on site, coordinating subcontractors and stakeholders to ensure projects are delivered safely, on programme, within budget, and to brand and quality standards expected on premium hospitality developments. Key Responsibilities Project Delivery • Manage day-to-day mechanical site activities on hotel construction and refurbishment projects, • Coordinate mechanical works with the main contractor, consultants, and other trades, • Ensure installations align with drawings, specifications, and hotel brand requirements, • Drive programme performance and report progress at site meetings Health, Safety & Compliance • Lead mechanical health and safety on site in line with CDM and HSE regulations, • Prepare and manage RAMS, • Deliver toolbox talks and site safety briefings, • Ensure compliance with UK building regulations and relevant industry standards Quality & Commissioning • Inspect mechanical installations to ensure quality and technical compliance, • Manage snagging, defects, and close-out processes, • Coordinate commissioning activities and support final handover, • Liaise with commissioning engineers, consultants, and client teams Team & Subcontractor Management • Supervise mechanical operatives and subcontractors on site, • Plan labour and resources efficiently to meet programme demands, • Monitor productivity and resolve technical or coordination issues Commercial & Reporting • Support procurement of materials and plant, • Track progress against programme and budget, • Identify variations and assist with valuations, • Provide clear weekly progress reports to the project team Typical Mechanical Systems • HVAC systems including VRF, chilled water, AHUs, and FCUs, • Domestic hot and cold water services, • Associated plant and mechanical infrastructure What We’re Looking For • Proven experience as a Mechanical Site Manager on hotel or complex commercial projects, • Strong knowledge of UK building services and compliance requirements, • Excellent coordination, leadership, and communication skills, • A proactive, solutions-focused approach to site delivery Join Criterion Capital and play a key role in delivering some of the UK’s most exciting hospitality developments.

Are you a technically strong Project Architect with proven data centre experience and excellent Revit skills, looking to join a design led team with a global footprint? This studio is known for its thoughtful, high performance environments, combining rigorous technical delivery with a supportive culture that genuinely values collaboration, curiosity and professional growth. You will join a close knit team working on large scale data centres and mission critical facilities, often integrated with complex workplace environments. This is a great opportunity to take ownership of significant packages, contribute to project strategy, and influence how cutting edge projects are designed, documented and delivered. Responsibilities: • Lead the technical and delivery stages of data centre and mission critical projects, • Coordinate and produce detailed Revit models and drawing packages, • Manage consultant coordination and clash resolution with engineering teams, • Support concept and developed design with robust technical input, • Attend client and design team meetings, presenting clearly and confidently, • Oversee documentation through planning, tender and construction stages, • Support site inspections, RFIs and technical queries during construction, • Mentor more junior team members in best practice BIM and detailing Skills: • Qualified Architect with at least 2 years post Part III experience, • Demonstrable data centre or mission critical project experience, • Advanced Revit capability within a BIM led environment, • Confident working through all RIBA stages, particularly technical and delivery, • Strong understanding of building regulations and technical standards, • Clear communicator, collaborative mindset, and calm under pressure, • Interest in sustainable design and performance driven architecture, • The right to live and work in the UK Benefits: • Supportive, inclusive culture with strong career development pathways, • Hybrid working 1 day a week working from home, • Travel stipend towards the cost of commuting to the office, • 25 days annual leave plus bank holidays, • Discretionary bonus scheme, • Private medical insurance, • Occasional travel opportunities If you are ready to push your technical expertise on complex data centre projects within a supportive, design focused studio, this role is for you.

A forward-thinking organisation dedicated to supporting students as they transition into the professional world. By providing innovative technology, resources, and expert guidance, we help young people discover career paths that align with their skills and ambitions. The goal is not just about job placements; it's about fostering personal development, confidence, and a deeper understanding of career opportunities. Our client works collaboratively with employers, educational institutions, and technology partners to create seamless pathways for students and to ensure that employers find the most qualified candidates for their needs. Role Overview: Client Manager (Early Careers Recruitment) As a Client Manager, you will play a central role in executing recruitment campaigns within the early careers space. This operational role is focused on the seamless delivery of recruitment processes, ensuring that both clients and candidates experience a high standard of service. You will oversee the day-to-day operations of the recruitment campaigns, manage client relationships, and ensure a smooth pipeline from candidate attraction to successful hiring. You will be expected to drive the recruitment process, ensuring operational excellence, and providing consistent reporting and insights to clients on the progress of campaigns. Key Responsibilities Client Relationship Management • Manage a portfolio of client accounts, ensuring clear and proactive communication throughout the recruitment process., • Lead weekly client calls, providing updates on campaign progress, risks, and opportunities., • Maintain strong, transparent relationships with clients through effective operational delivery., • Support governance processes, including regular business reviews and performance assessments. Candidate Experience • Ensure all candidates have a positive, engaging, and inclusive experience at every stage of the recruitment journey., • Handle candidate communication, address queries, and manage expectations effectively., • Identify potential risks for candidate drop-offs and implement strategies to keep candidates engaged. Operational Management of Recruitment Campaigns • Oversee the end-to-end delivery of recruitment campaigns, from launch to hire., • Take ownership of key processes such as candidate attraction, screening, shortlisting, interview scheduling, and offer management., • Serve as the primary operational point of contact for clients throughout the campaign lifecycle. Pipeline Oversight, Reporting & Analytics • Manage candidate pipelines, ensuring timely and high-quality candidate flow., • Produce regular reports, analysing campaign performance against key metrics like diversity, equity, and inclusion (DEI)., • Use data to identify trends and risks, recommending adjustments to improve outcomes., • Conduct post-campaign reviews, providing actionable insights and recommendations for future campaigns. Collaboration and Team Contribution • Work closely with the Client Delivery Centre to ensure resources are effectively allocated to campaigns., • Monitor and evaluate operational performance across marketing effectiveness, candidate throughput, and hiring success., • Ensure all documentation, reports, and trackers are kept up to date and accurate., • Contribute to a collaborative team environment, focusing on continuous improvement and achieving exceptional results. Key Competencies & Traits • A team player who is motivated by collective success and willing to contribute beyond the immediate scope when needed., • Strong problem-solving skills, with the ability to work independently and seek support when necessary., • Professional and confident communication style, with excellent written and verbal skills., • Positive, can-do attitude and resilience in a dynamic, fast-paced environment., • Self-motivated with a commitment to personal development, learning about the industry, products, and customer needs., • Highly organised with exceptional time management skills and attention to detail., • Ability to quickly adapt to new systems, processes, and changing environments. Experience, Knowledge & Skills • Proven experience in early careers recruitment, managing the full recruitment lifecycle for graduates, interns, apprentices, and school leavers., • Comfortable with relationship management, both with clients and internal teams., • Proactive, efficient, and quick to learn, with strong organisational skills and the ability to prioritise effectively., • Strong analytical skills, using data to inform recruitment decisions and strategies., • Able to collaborate and communicate effectively with colleagues and clients., • Exceptional attention to detail and the ability to manage multiple tasks in a busy environment. If you would like to learn more - please apply now!

Customer Happiness Executive at London Nootropics 🍄 At London Nootropics, our mission is to help people stay balanced and find their flow - with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus. We launched in March 2020 with a vision to make the best-in-class adaptogen extracts accessible and easy to add to our day to help us stay balanced and find our flow. As we grow, we remain committed to delivering not just exceptional products, but also exceptional care and support for every member of our community. We're looking for a Customer Happiness Executive to join our team and be the voice of London Nootropics across all customer touch points. If you're passionate about helping people, love solving problems, are interested in health and wellbeing, and thrive in a fast-paced environment, we’d love to hear from you. About the role As our Customer Happiness Executive, you’ll be the friendly, knowledgeable voice behind our customer experience - handling day-to-day enquiries with empathy, clarity, and efficiency. You'll help people get the most out of our blends, support them through the buying journey, and play a key part in building brand loyalty. You'll work closely with our Customer Care team and collaborate across operations and marketing - with plenty of opportunity to share ideas, shape customer journeys, and grow with the company. Your voice and care will shape how our customers experience London Nootropics - from their very first order to the moments they need support the most. What you’ll be doing Customer Support & Communication • Use Gorgias to handle all customer communications across phone, email, live chat and social channels - delivering timely, thoughtful, and brand-aligned responses, • Navigate Shopify to access order details, update shipping information, manage cancellations or edits, and monitor fulfilment statuses to resolve queries with care, • Manage Recharge to support our subscription customers - including pausing or adjusting upcoming orders, updating product selections, and ensuring a smooth renewal experience, • Become a product expert in our adaptogenic coffee blends, providing accurate, personalised recommendations and guidance based on individual customer needs, • Provide consistent, high-quality support - whether it’s a quick fix or a more complex issue - always reflecting our values of clarity, empathy and excellence, • Collaborate with the wider team and escalate cases when needed to ensure swift and effective resolutions Insights & Improvements • Log and tag customer queries, spot patterns in feedback, and share insights with the team to help identify recurring issues and improve our internal processes, • Regularly review and suggest updates to our Help Centre, internal tools and workflows to make the customer journey smoother and more intuitive, • Flag bugs, fulfilment issues, or website concerns to the relevant teams and help drive operational improvements over time, • Contribute to our tone of voice and play a key role in building a customer experience that feels warm and personable, • Be a proactive voice within the team - always looking for ways to elevate our customer experience, contribute to wider CX projects (like subscriptions, loyalty and retention), and make every interaction count We’d love to hear from you if you… • Are a recent graduate with a genuine interest in customer experience, wellness, and startups, • Are a strong communicator with excellent written English and a naturally warm, clear tone, • Are eager to learn, take initiative, and thrive in a fast-moving, growing business, • Are excited to join a close-knit, hard-working team where everyone helps each other, • Are confident using tech and keen to get to grips with platforms like Gorgias, Shopify, Recharge and Klaviyo, • Care deeply about helping others, are empathetic and want to make a meaningful impact 🍄 Why join us? • Be part of a fast-growing, purpose-driven company with big ambitions, • Work alongside a supportive, motivated team that genuinely cares, • Hybrid setup after passing probation (we’re based in London), • Your own MacBook, • Staff discount on our adaptogenic coffee and other wellness products, • Monthly health and wellness allowance, • Regular team socials & events, • Opportunity to shape the future of our customer care and grow your role as we grow the brand, • Meaningful work - your support will directly impact customer satisfaction, loyalty, and long-term growth Join us on our journey to bring adaptogens to the world - with this entry-level position, you’ll be part of a driven, positive team with great energy and purpose 🍄🪄

Facilities Team Assistant – Join a Leading Global Hedge Fund We are partnering with a fast-growing, high-performing hedge fund to recruit a Facilities Team Assistant for their London office. This is an exciting opportunity for someone with office or facilities experience who thrives in a dynamic environment and wants to contribute to a smooth, world-class workplace. This firm is known for its entrepreneurial culture, rapid growth, and meritocratic environment. Joining the team means working alongside talented professionals while ensuring the office operates seamlessly for employees, clients, and VIP visitors. What you’ll do As part of the Facilities and Front of House team, you will support day-to-day operations across the London office, helping to maintain a professional, welcoming, and efficient environment. Key responsibilities include: Reception and Front of House • Welcome clients and visitors with professionalism and warmth, • Escort guests to meetings and provide refreshments as needed, • Maintain high standards across all client-facing areas, • Coordinate repairs, maintenance, and office services, liaising with vendors and contractors, • Support Health & Safety compliance, including visitor logs and security badges, • Order and replenish office and pantry supplies across London and Paris offices, • Manage mail, couriers, and office equipment servicing, • Provide ad hoc support to Executive Assistants and the wider office team, • Assist with internal and external events, including logistics and catering, • Support travel arrangements and other administrative tasks as required, • Prepare reports, presentations, and documentation for facilities projects, • Cover for the Front of House Manager during absences This role offers a fantastic chance to be at the centre of a thriving office, ensuring colleagues and visitors have a seamless experience while gaining exposure to a global hedge fund environment.

The Role The Team Leader will provide leadership, coaching and management of a team. The post holder will ensure practice standards are achieved and provide oversight on core DA interventions, integrated Safety Support service, and support the CIFA project. The post holder will also establish, develop, and strengthen working relationships with a variety of partner agencies. The team leader will be required to represent RISE when meeting with external commissioners and key stakeholders. Key responsibilities: Main duties • Deputise for the Service Manager as required, in their absence., • Provide line management supervision, oversight, and support to a team of Practitioners, and Domestic Abuse Safety Advisor’s (DASA) IDVA’s., • Provide oversight of the Integrated Safety Support Service, ensuring DASA IDVA’s are effectively supporting victim/survivors of domestic abuse whilst their (ex) partner is enrolled on the relevant perpetrator program. Ensuring effective communication between Practitioners and DASA IDVA’s, as well as the multi-agency partnership., • Remain up-to-date and compliant with all relevant legislation, specifically in relation to safeguarding children and young people connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance to uphold standards of best practice., • Represent the service at all borough meetings; deliver training and presentations as required., • Act with confidence, integrity and respect when interacting with service users, employees, stakeholders, and individuals., • Competent in defensible decision making, recording and being held accountable, • Show initiative in tackling issues within the service and in relation to other agencies,, • Act as a champion for the implementation and development of the Project., • Take on additional tasks suitable to your skills and experience as required; this role straddles two domestic abuse services, so flexibility is required, • Work to embed the Team Leader role into multi-agency responses to Domestic Abuse., • Seek to maximise multi-agency activity on complex cases, specifically DA and CIFA work; fully utilizing and promoting the Integrated Safety Support Service, with DASA IDVAs and Practitioners keeping victim/survivor voice at the centre., • Creating strong partnership links with local services and advising and guiding other professionals on the project., • Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the project, • Working closing with other professionals to ensure that risk management and safeguarding duties are effectively met., • Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer., • Be flexible and willing to work in all types of environments., • The welfare and safety of children and young people is paramount, considered in every aspect of your work, and taking action to safeguard., • Maintain a proactive approach to working with Practitioners and DASA IDVA’s continuously providing positive options to increasing engagement with education/employment and training and improving health and well-being., • Use a combination of motivational work, relationship building and a broad range of therapeutic skills to engage perpetrators and victim/survivors., • Motivate and support individuals to address the broad range of needs that may contribute to impact of domestic abuse and the risk that they may pose to others e.g., substance use etc., • Engage in direct practice with families including, where appropriate, co-working with other practitioners (delivering groups or 1-2-1 cases up to 7), • Use initiative to make decisions to ensure continuity of service delivery., • Develop excellent relationships with our customers, responding to the needs of their borough or region., • Promote high standards of service delivery and lead on internal audits to ensure the quality assurance framework is adhered to., • Support Facilitators in arranging cover where there is advance warning of absence, • Support the day-to-day delivery of key projects., • Maintain clear records of work undertaken and ensure programme integrity., • Establish and maintain methods to monitor suitability and risk assessments and risk management of cases., • Undertake live monitoring and regular auditing of cases to ensure integrity of delivery, • Ensure quality of programme reports., • Deliver supervision sessions every 6 weeks., • Ensure that cases and records are accurate and complete and are kept and in compliance with Data Protection Act requirements., • To enter all the required information onto the electronic case management, to enable tracking of the young person’s journey, multi-agency working and risk management., • Weekly maintenance and accurate and secure audit trail of all relevant communication., • Liaise and share important information with relevant stakeholders and partners to ensure an integrated approach to performance and risk management., • Liaise with relevant professional agencies involved with the Service User as per data sharing agreements and relevant legislation., • Training, supervision, and learning., • Cover for other posts as appropriate, and willingness to be trained in new interventions. Skills and abilities: Essential • Ability to work under own initiative and problem solve effectively., • Ability to work as part of a team., • Good relationship management regarding multi-agency work that incorporates sensitivity, responsiveness, and attention to the promotion of congruent and effective partnership working., • IT skills, including use of Microsoft Office., • Team leadership, coaching and mentoring skills., • Have excellent interpersonal skills., • Support and guide your service users and have excellent advisory, negotiation & persuasive skills., • Ability to lead and facilitate discussions and reflective practice to achieve positive outcomes., • Reflection and self-awareness., • Excellent organisational skills including the ability to record information effectively and consistently., • Excellent networking skills and the ability to develop strong working relationships with other agencies., • Confidence in own decision making and in supporting others to achieve effective outcomes., • Confidence in your ability to contribute independently to team decisions., • An ability to work collaboratively as part of a team; whilst also having the initiative to work independently as necessary., • Excellent communication skills (both written and oral)., • A comprehensive understanding of risk and safeguarding., • Be able to work under pressure and deliver confident outcomes., • Capacity to manage raw emotions including conflict, challenge and trauma., • Ability to manage challenging situations and diffuse conflict, • Proactive and self-motivated., • Hold a relevant degree, a vocational qualification or equivalent experience in working with young people, safeguarding, criminal justice field, policing, social care or other field where experience of working with high level need and/or offending can be demonstrated., • Hold an IDVA qualification, • Good level of experience of managing cases, delivering interventions, and writing and presenting information in this context., • Experience of supervising, coaching and leading teams., • Comprehensive experience of multi-agency working and forging successful partnership arrangements, • Direct work with perpetrators, young people, victims, disadvantages groups, and high-level need service users., • Working within a public protection/safeguarding multi-agency setting. Child protection, vulnerable adults, MARAC, MAPPA., • Comprehensive understanding in managing safeguarding issues and procedures and risk management of offenders., • Working within legislative frameworks and using this application to develop, influence and encourage partnership working., • Evidence of keeping reliable and timely reporting and meeting deadlines., • Work with victims and/or young people., • Work with people with mental health and psychological wellbeing needs – diagnosed and undiagnosed mental health issues., • Working with young people with substance misuse needs., • Working with adult and/or young people from culturally diverse backgrounds. Essential • Excellent understanding of domestic abuse, offending behaviour, specifically the impact on children and victims, and the legal and practical remedies available., • Understand public protection arrangements, child protection, the provision of policing, health and social care, and of multi-agency/partnership working., • Good knowledge of effective ways of working/engaging with victims/perpetrators and or offenders, • Thorough understanding of risk assessment, risk management and comprehensive safety planning., • Understand multi-agency partnerships in relation to domestic abuse., • Understanding of the children’s and adults safeguarding procedures., • Hold a keen understanding of staff supervision, performance monitoring and supporting personal development within teams.

About Us: At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge – We're ON IT! Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle our clients’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. The Opportunity: We are at a transformative point in our Applied Advisory business are building industry-specific capabilities in Life Sciences. Therefore, we are inviting applications for Senior Manager, Applied Advisory – Life Sciences. The Role: Our Applied Advisory team is the client-facing “tip of the spear” for all Genpact service offerings , helping leaders across our Life Sciences client portfolio to create and deliver value and impact every day. As a senior manager , you will be responsible for diagnosing key challenges, shaping transformative solutions using Genpact’s Advisory, Data, Tech, and AI capabilities, and delivery / execution of the associated projects, ultimately enabling business impact, client satisfaction, and account growth. Key Responsibilities: Consulting Delivery & Client Advisory: • Leverage your expertise in Life Sciences-specific data, analytics, technology, and AI platforms, to provide recommendations that can transform a client’s current state model to deliver incremental business value (specific expertise in sales / commercial operations would be an advantage.), • Analyze a clients’ operating model and business processes to craft solutions that strengthen its sustainable competitive advantage. e.g., • Determine the service catalogue and service placement across the organization’s Global Capability Centre (GCC), Global Business Services (GBS) and Managed Services, • Evaluate defining target segments, channel mix, and value proposition, • elevate salesforce effectiveness, • boost revenue growth, sharpen commercial execution, • streamline sales and commercial operations, • Bring a working knowledge of enabling function business processes (esp. Finance & Accounting, Procurement, HR) to pinpoint challenges, identify opportunities and define solutions that will accelerate process and digital maturity for the client, • Manage complex consulting delivery projects and initiatives across a broad range of functional domains (e.g. Finance & Accounting, Commercial, Supply Chain Management, Procurement) - with primary focus on operating model design, data / tech / AI transformation, business case evaluation., • Apply your experience to guide clients through a transformation journey with the goal of becoming a trusted advisor., • Build robust business cases that demonstrate value through, • Efficiency and streamlining, • competitive advantage, • Sales & Marketing effectiveness, • Customer Experience Business Development: • Focus on conversion of Phase 1 projects into subsequent phase wins by building strong client rapport through demonstrated industry expertise and delivery excellence., • Leverage industry domain knowledge to lead / collaborate closely with the LS Advisory team on sales pursuits, proposals, RFPs, and presentations to secure new business., • Thought Leadership: Take the lead in developing points of view (POVs) in collaboration with other industry and functional experts across the broader Genpact consulting community, ensuring proactive outreach and client engagement that can generate conversations and proposal opportunities., • Maintain an unwavering focus on project delivery while consistently keeping business development activities in view. Leadership, project management and stakeholder management • Team Leadership: Lead cross‑functional teams comprising Genpact, client, and alliance‑partner members, uniting them into one cohesive delivery unit., • Ecosystem Integration: Work seamlessly within Genpact’s broader operations, technology, data, and consulting ecosystem to maximize enterprise capabilities. Comfortable working in a hybrid onshore / offshore model, • Project Management: Strong project management experience. Seamless & timely internal and external reporting. Identify stakeholder issues and have a point of view on resolution. Knowledge of Agile/Scrum methodologies., • Facilitation: Run effective workshops with multiple groups. Strong facilitation and problem‑solving skills. Other key personal skills • Excellent analytical, strategic, and problem‑solving skills., • Command the room with strong presentation abilities in both in‑person and virtual settings., • Maintain a strategic perspective while ensuring accuracy and meticulous attention to detail., • Stay on top of key emerging trends - M&A, AI, digital, analytics regulatory trends within the industry., • Collaboration & Work Style: Operate proactively and independently while fostering a team‑first mindset, thriving in hybrid onshore/offshore environments Ideal Qualification for ~ Commercial Data Domain • Experience delivering consulting or transformation work in a client-centric setting across a broad spectrum of projects. Adaptability to work on a wide range of projects : Sales & Commercial, Finance & Accounting, Supply Chain Management , etc with a focus on operating model, business case evaluation, data / tech / AI, • Working knowledge of core F&A processes, GCC, GBS, Managed Sercvices specifically in the Life Sciences industry, • Ability to consult in the pharmaceutical commercial data space: Commercial excellence, sales excellence, omnichannel management, launch excellence, HCP and patient engagement, sales forecasting, commercial data management, • Understanding of GDPR and privacy rules Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation, • Make an impact – Drive change for global enterprises and solve business challenges that matter, • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities, • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day, • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

We’re on the lookout for driven and ambitious individuals with a passion for sales and relationship-building in the travel and hospitality industry. If you thrive in a fast-paced, international environment and enjoy working with partners and markets, this could be the perfect opportunity for you! The role is open to candidates based in London or Bucharest, if you’re ready to grow your career and make an impact, we’d love to hear from you! The Company “People don’t take trips – trips take people” … … and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year. We’re G2 Travel, a wholesale tour operator based in Hong Kong. Through a network of offices spanning Asia, the Middle East, Europe and North America, they consistently deliver on promises to make holiday dreams come true. Our Customer Operations Centre is based in Bucharest (Romania) where a highly experienced team of professionals work hard to support the needs of the G2 business and its customers. We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed. We believe that work should be enjoyable, stimulating and fun! The Department The team is responsible for providing innovative and timely solutions to the market's travel needs, as well as ensuring a high level of customer service. The team is focused on implementing sales activities, improving operational efficiency, and expanding business opportunities throughout the country. The Role As a Market Executive, you will play a key role in supporting our sales team, maintaining and growing client relationships, and contributing to departmental sales targets. You’ll handle client inquiries, prepare quotations, and ensure that client needs are met efficiently and effectively. This position combines both client-facing and operational responsibilities, ideal for someone who enjoys a varied, dynamic, and growth-oriented role. Key Responsibilities: • Develop and maintain strong client relationships through calls, emails, and face-to-face meetings., • Travel as required to meet clients and foster long-term partnerships., • Prepare and issue quotations, following up to convert leads and achieve sales targets., • Manage and prioritize incoming group inquiries, ensuring timely and accurate responses., • Monitor budgets, manage hotel options, and ensure all deadlines are met., • Support operational tasks to ensure seamless service delivery., • Liaise with the accounts department to assist with credit control queries., • Collaborate across departments to handle customer requests promptly and resolve issues efficiently. The Requirements • Drive business development initiatives to identify and pursue new opportunities for growth., • Previous experience in sales or tour operations (B2B or B2C) preferred., • Strong customer service orientation and excellent interpersonal skills., • Ability to work effectively under pressure and meet tight deadlines., • Flexible and adaptable in a fast-paced, dynamic environment., • Strong organizational and time management skills., • Excellent problem-solving abilities and attention to detail., • Proficiency in Microsoft Excel, Word, and PowerPoint., • Fluent in written and spoken English. Why Join Us? • Opportunity to grow into a fully independent Market Executive role with increasing autonomy and client ownership., • Supportive, international, and dynamic team culture where your ideas and contributions are valued., • A balanced role combining client-facing sales and hands-on operational involvement, offering great variety day to day., • Travel opportunities to build and strengthen client relationships. If you are a proactive individual with a passion for sales and building lasting client relationships, we invite you to apply and take the next step in your career with us.

About CLS: CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use. CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market. Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking Job information: • Functional title – Senior Associate, Operations - Onboarding, • Department - Onboarding and Due Diligence, • Corporate level - Senior Associate, • Report to – Director, Operations - Onboarding & Due Diligence, • Location – London What you will be doing: • Manage the onboarding of new clients to the CLS Settlement, CLSProcessing and CLSData products., • Track the milestones for each individual onboarding project, liaising with internal divisions to ensure that all relevant documentation is complete, accurate and received on time, responding to client queries via e-mail and telephone, managing weekly/fortnightly client internal and external conference calls., • Support the data maintenance and service for the suite of products on the CLSDirect platform. This includes but is not limited to funds onboarding and amendments, • Conduct daily reconciliation of static data provided by clients, ensuring timely and accurate approval by reviewing and approving client fund submissions. Analyze data collected from clients and third-party sources to isolate and resolve discrepancies where necessary., • Assist clients utilizing the web API service as part of the onboarding process for CLSData products., • Produce accurate Management Information Reporting across the suite of products that clients are onboarding to at the time., • Contribute to the annual review of all onboarding procedures. What we’re looking for: • An enthusiastic, articulate, and deadline driven individual., • Clear communication skills, both verbally and in writing, with the desire and ability to quickly learn and understand the basics of the products that CLS offers, and the role that CLS plays in the market., • Ability to prioritize, multi-task, and adopt an agile and flexible approach to working ensuring that all deadlines are achieved across multiple strands of work., • Accept direction from management and following sufficient training, demonstrate responsibility and accountability for their work., • Collaborate effectively and build relationships with individuals across multiple divisions within the company, particularly within the Operations, Client Engagement, Product, FCC, and Legal divisions., • A background in FX, Banking, or Financial Services, with experience in data analysis and proficiency in advanced Microsoft Office applications., • Ability to work across multiple projects simultaneously., • Strong attention to detail and organizational skills., • A strong team player who can absorb and retain knowledge and communicate succinctly both verbally and in writing. Job qualifications: • Minimum of two years’ work experience in Banking and/or Financial Services, preferably with an exposure to, and understanding of, correspondent banking, FX, equity, or derivatives business. Our commitment to employees: We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people. What makes us interesting goes beyond our competitive salaries and great benefits. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly. We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career. We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right. The well-being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being. Our extensive benefits for employees typically include: • Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days, • Private medical and dental cover and life insurance, • Generous pension contributions in the UK and Asia; matching 401(k) in the US, • Paid volunteer days, • ‘Locate for your day’ hybrid working – 2 days a week in office., • Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning., • Paid parental leave / Coaching and support services, • Career development / LinkedIn Learning, • ‘Heads down days’ with no meetings on the last Friday of every month, • Wellbeing / Mental health support, • Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network), • Social events Awards: • The Sunday Times Best Places to Work 2023 & 2024 / Big Company / The Sunday Times Awards, • Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards

Retail Operations Manager (ERP) | Retail 📍 London (2-3 days per week in the office) 💰 £80k Base Salary DOE + Bonus Ever wanted to redesign how a global retail brand actually operates, not just manage what already exists? This is your opportunity to sit at the heart of a multi-year ERP transformation and shape how stores function across international markets. This is a retail transformation role with real influence. If you understand store reality and how systems should support it, this will feel exciting! 🏢The Company Our client is a globally recognised premium fashion retailer with a powerful international footprint across stores, concessions and omnichannel. They are embarking on a major Next Generation Transformation programme, implementing SAP across global markets to modernise and standardise retail operations. This role sits within the DTC workstream, representing retail stores at the centre of that change. 📆 The Day-to-Day You’ll act as the functional product owner for retail within SAP. That means: • Designing and standardising global store processes, • Translating retail operations into system logic, • Partnering with Finance, Logistics, Wholesale and IT, • Leading cross-regional collaboration (NA, EMEA, APAC), • Driving UAT, readiness and adoption across markets, • You’ll balance strategic process thinking with hands-on problem solving. 🎯 The Ideal Candidate You’re structured, analytical, commercially aware… and you care about how stores really work. Specifically, you’ll have: • 7+ years in strategic retail operations, • Experience in international DTC fashion or premium retail, • Been part of an ERP implementation (SAP preferred), • Deep understanding of omnichannel store processes, • Strong stakeholder influence skills

Job Title: Remote Pilot Location: Westcott, Aylesbury – 25%, Remote – 25% , International Travel – 50% Department: Flight Operations Type: Full-time, Permanent About Us: Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and using drone technology to transform business operations across industries. Our business is split into two key areas: Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services. Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world. With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility. The Role Lift your career up by working with us to achieve new heights of what the new normal looks like. Imagine working for a futuristic business that is at the forefront of cutting-edge technology already delivering to people around the world. Imagine working for a business that is recreating the way in which people and goods travel around the world and challenge ‘norms’ in the face of innovation. As a Pilot at Skyports, a normal day might look like: • You travelling to Scandinavia to remote fly some of the latest drone technology for businesses operating in the North Sea and hard to reach locations e.g. oil rigs, • You will spend time working remotely at our ROC centre in Manchester piloting a range of aircraft globally, all from a central control room., • You will spend some time working from home compiling reports and delivering on the operational administration of flight operations., • You might be flying out to areas of Africa launching drones to deliver critical medical supplies to remote locations#, • On the ground in our Wescott command centre, you will be continuously training and developing your skills taught by our world leading BVLOS drone experts About you • You're a certified Remote Pilot with a knack for mission planning and a passion for drone technology. Your expertise not only lies in piloting but also in understanding the mechanics and maintenance of drones., • A proactive problem-solver who thrives in dynamic environments. Whether it's conducting risk assessments, developing ConOps, or ensuring safety compliance, you're always ready for the challenge., • A team player with leadership skills. You're comfortable with giving and taking direction and possess the ability to communicate complex ideas clearly. Your experience as a team leader or operations supervisor has honed your ability to inspire and guide a team through complex missions., • You have an insatiable curiosity for learning and growth. With Skyports, you're eager to expand your horizons, taking on new challenges and continuously enhancing your skills alongside the world's leading BVLOS drone experts. What We Offer: • Competitive salary and benefits package., • Opportunity to work in an innovative and growing industry., • A collaborative and dynamic work environment with ample opportunities for professional development., • Flexible working arrangements and a supportive team culture How to Apply: If you’re passionate about aviation and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role. Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

FP&A Analyst | Tech-Led Consumer Brand | London / Hybrid Harmonic are proud to be partnering with a well-regarded consumer brand in their search for an ambitious FP&A Analyst to become the "right hand" to an experienced Finance Director with clear progression to the FP&A Manager level. The Client Our client is a distinctive, retail SME disrupting its industry through original design, strong commercial discipline, and a highly data-driven approach to growth. Operating with a lean team, the business has built a scalable model. This role has been created to strengthen financial planning and commercial decision making as the business enters its next phase of expansion. You'll join a tight-knit team, where finance sits at the forefront of the business. The senior leadership team consists of a high calibre group of entrepreneurs, reframing the industry they operate in. They're a personable team, looking for an energetic and ambitious commercial finance professional, offering excellent benefits and flexible working options. The Role Working closely with the Finance Director, you'll sit at the centre of performance, profitability, and strategic planning. With a complex, inventory-driven operating model, the business places strong emphasis on cash, margins, and data visibility. This creates a great opportunity for an analytically minded finance professional to influence real commercial outcomes from day one. The role offers clear progression as the business continues to scale, with increasing responsibility across planning, automation, and business partnering. They are looking for an ambitious individual, keen to pursue a career in commercial finance. Responsibilities • Own and maintain the three-statement model, ensuring visibility across P&L, Balance Sheet, and Cash Flow, • Finance business partner across C-Suite, Operations, and Data teams, • Manage and refine the rolling cash forecast to support strategic decision making, • Lead the budgeting and reforecasting process, contributing to longer-term strategic and financial planning, • Analyse profitability and trading performance, using scenario modelling and analysis to guide decisions, • Partner with cross-functional teams to identify margin improvement and cost optimisation opportunities, • Deliver monthly variance analysis across key drivers including volume, price, and mix, • Build and improve automated reporting and dashboards to enhance financial visibility and efficiency, • Support evaluation of new initiatives, investments, and growth opportunities through business case analysis, • Proactively identify risks and opportunities, providing actionable insight to support strong commercial What our client needs to see (essential): • 1-3 years of experience in a Junior FP&A or Commercial Analyst role, • Has started ACCA or CIMA studies, with intention of completion, • Advanced Excel skills, • An eagerness to pursue a career in commercial finance and FP&A What we'd like to see (non-essential): • Experience in product-focused sectors (retail, consumer, fashion, ecommerce, FMCG, furniture, food and beverages, stock, hospitality), • Experience in an SME environment, • Exposure to BI tools, AI, and financial automation, • Confident communicator who enjoys working with senior / non-finance stakeholders Location: London / Hybrid (very flexible hybrid working model) Salary: £40,000 - £42,000 + bonus + benefits Start Date: Flexible At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation. Please feel free to share this with any friends or colleagues who may be interested. If the role looks like a brilliant fit, feel free to drop me a note on

Account Manager – Creative Advertising Agency – Up to £35k + bens - hybrid (3 days London) Our client is an independent creative agency renowned for their award-winning creative work. They are looking for a curious, innovative and collaborative Account Manager, passionate about the world of advertising. This is a hybrid role, 3 days in central London, 2 days WFH per week. As an Account Manager you will be a key member of the account handling team, reporting into your Account Director and managing an Account Executive. You will be working with international clients and internally with management, creative services, creative team, studio and designers. As part of the role you will be at the centre of the projects – the eyes and ears as the process evolves from briefing from client, to building internal creative brief, talking to the team, reviewing the creative work, keeping client up to date and presenting work back to them. Key responsibilities • Building relationships with clients through face-to-face meetings and being a key daily point of contact for all communications., • Support Account Director and Managing an Account Executive, • Managing all media production working with clients, media companies and internal teams to deliver campaigns and projects accurately and efficiently, • Creating and managing detailed media, internal press, digital schedules, and timing plans for projects and keeping ahead of deadlines, • Keep up-to-date with industry trends and news – updating the team with findings., • Create and manage internal and external status sheets that can be used in client meetings., • Writing comprehensive creative briefs for the team, after a client briefing., • Manage client expectations and progress of projects., • Working closely with Creative Services so that briefs are clear and can be trafficked through to studio in a timely and efficient manner., • Reviewing creative with an open mind, always keeping in mind the brief and proposition., • Becoming involved with new and organic business opportunities. As Account Manager, you will play a key role in the team as you will be at the centre of projects, client relationships and work collaboratively alongside media and digital agencies. What we’re looking for • 3 years + agency experience, with at least one year at Account Management level, • Degree in marketing, business or other relevant field is desirable, • Experience with financial services clients or regulated industries is beneficial, • Curious about the clients’ business, • Personable and persuasive, and able to work effectively with a variety of different people., • Organised, with strong attention to detail., • Good time management skills and the ability to prioritise effectively., • Effective communicators, both verbally and in writing., • Able to manage multiple projects with an awareness of budget. If you are an existing Senior Account Executive or Account Manager, do apply for more information. To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert. Due to the volume of response that we receive, we may not be able to respond individually to every applicant but will contact you within 5 working days if your application has been successful. Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under-represented groups. If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process. We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location. Are you looking for a different role? Spotlight Recruitment would love to support your search, you can join our community of over 140,000 followers to keep updated on our latest marketing, digital, design and communications roles and blogs.

Job Title: Senior Conference Producer Company: IQPC Location: London, UK (Hybrid, three days in office) About Us: The International Quality and Productivity Centre (IQPC) are devoted to creating and executing content driven B2B events for senior executives globally. We are an entrepreneurial business and a market leader recently celebrating our 50-year anniversary. As a Conference Producer at IQPC, you'll lead the curation of international industry-leading events, fostering interactions between Fortune 1000 brands and solution providers. Your role involves using a consultative approach to understand organizational challenges, creating customized conference agendas that address industry needs. These invitation-only conference and networking events facilitate face-to-face interactions, pre-qualified lead generation, thought leadership, networking, and brand awareness in niche markets, providing efficient solutions for both end users and service/solution providers. Key Responsibilities: As a Conference Producer, you will be developing, managing and delivering events with outstanding content and exceptional customer experience, enabling business leaders to drive innovation within their companies. • Produce 3-4 events per year, • Conduct telephone and web-based market research to develop educational content, identify conference topics, • Create cutting edge agendas and recruit executive level speakers, • Guide sales, marketing and operations teams to create successful events, • Project manage events from concept to delivery – set the vision and see it come to fruition, • Delivering conferences on site. Travelling domestically and internationally to represent IQPC and support an outstanding customer experience. We’re looking for someone with: • 3 years experience of commercial conference production, • Proven ability to achieve deadlines, • Self-motivated with great time management skills, • Confident with strong communication, project management and leadership skills, • Strong copy writing – able to deliver gripping content that captures the attention of our audiences, • Intellectually curious with a willingness to learn about new topics, • Effective collaborator and team player, • Creative; always looking to innovate content and take events to the next level What we offer you: • A hybrid work environment with an office in central London (3 days in office / 2 days at home), • Career growth opportunities within the company and a focus on personal development, • A supportive and fair work environment with equal opportunities for all, • Opportunity to travel internationally to events (United States based), • 25 days holiday entitlement per year (plus 1 extra day for each full year of service up to a max. of 30 days), • Health Cash Plan providing a range of wellbeing benefits, • Life Assurance Scheme, • Optional Pension Scheme (3% employer contribution, 5% employee contribution), • Access to Victoria Privilege Card (discounts at local retailers, restaurants, etc

Account Executive – Sport & Entertainment (PR-Focused) London £30,000 We’re working with a fast-growing, award-winning sports team that is continuing to make serious waves across the industry. With ambitious plans, high-profile partnerships and major moments on the horizon, they’re looking for an Account Executive to join their expanding communications team. This is an opportunity to build your career at the heart of sport — working on big, culturally relevant campaigns where PR is front and centre. The Role You’ll play a key role in delivering earned-first campaigns across sport and entertainment, supporting senior team members while taking real ownership from day one. This role is ideal for someone who lives and breathes sport, understands how the media landscape operates, and wants to develop their media relations skills in a fast-paced, high-performance environment. What You’ll Bring • A genuine passion for sport and a strong understanding of the sports media landscape, • Experience (internship or agency) within PR, ideally across sport, entertainment or lifestyle, • Strong organisational skills and excellent attention to detail, • Confidence pitching to media and building journalist relationships, • An understanding of how integrated campaigns work — but with PR as your core strength, • Awareness of how commercial partnerships operate within sport, • A proactive, can-do attitude and eagerness to learn, • Social media awareness and an understanding of influencer culture, • Ability to manage and support junior team members where required Key Responsibilities Media & Communications • Day-to-day liaison with journalists across national, regional, sports and trade media, • Proactively pitching stories, features and interview opportunities, • Building and maintaining media databases, • Monitoring and reporting on coverage, sentiment and key messaging, • Supporting the planning and delivery of sports activations, events and media opportunities, • Assisting with logistics across shoots, launches and live moments, • Identifying relevant influencers for campaign collaborations, • Supporting influencer outreach and activation, • Maintaining coverage trackers and delivering weekly status updates, • Supporting budget tracking and invoice processing, • Contributing ideas in brainstorms, • Proactively identifying reactive opportunities linked to the sporting calendar, • Supporting new business research and pitch preparation This is a brilliant opportunity to join a team on a rapid growth trajectory, working on high-profile sport campaigns that cut through the noise. If you’re ambitious, media-hungry and ready to build your career in sports PR — get in touch today. Please note: We will only be able to respond to those who are successful.

Sales Assistant - Entry Level (Immediate Starts) - No Experience Required Are you looking for a fun, vibrant new company to develop with in Central London? Looking to enter a field without prior work experience? Our client can provide you with that valuable work experience! Located in central London, our client's sales and marketing company is well-established, successful, and continuously growing. As a result, they are looking to expand their team to work on ongoing event campaigns on a daily basis. They are on the lookout for driven and lively individuals with full-time equivalent availability, and fantastic communication skills to join their dynamic and expanding team! This sales and customer service role will include the following aspects: • Customer Service, • Sales & Direct Marketing, • Promoting, • Face-to-Face Field Sales, • Teamwork & Collaboration Requirements: • Confident, bubbly and out-going personality, • Strong English communication skills (Both verbal and written), • Availability to work 4/5 full days a week (Between Mon - Sat), • Willingness to learn and progress Benefits & Perks of Role: • Weekly Pay: Receive your earnings weekly, ensuring immediate earnings., • Fantastic Day Rate - guaranteed daily income!, • Commission & Incentives: Earn through a commission-based structure, supplemented by financial bonuses and incentives for hitting targets and high performance., • No Experience Required: Our client provides comprehensive training on client products and services, making this role accessible regardless of experience., • Opportunities for career advancement/progression., • Travel Opportunities. Previous job experience in these areas is not essential as our client will provide access to sales coaching and client product/services training. If you would like to kick-start your career in sales, marketing, or customer service, apply online now by clicking the 'Apply' button and completing the online job application process. Please ensure that you attach your up-to-date CV and contact details so the recruitment team can get in touch with you as soon as possible! This is a self-employed, day rate fee plus commission role, so no prior experience is needed as access to client product/service training will be provided. This role offers a flexible schedule and financial bonus's and incentives to supplement earnings and reward hard work and hitting targets. Our client welcomes candidates with any previous work experience in the following roles: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, call centre, inbound call centre, marketing assistant, outbound call centre, bar manager, hospitality, front of house, direct marketing, sales assistant, canvassing, and any other customer service or sales role. This role is not suitable for candidates still in education (school/College/University), or current international students. Due to availability, our client is seeking candidates that can work 4-5 full days per week (Between Mon-Sat) Immediate Starts roles are based in London. *Please note, by applying to this advert, you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

Contact Centre Advisor – Financial Services Location: Liverpool Street / Aldgate (office-based) Contract: 5 months Rate: £200 per day (Umbrella) Hours: 5pm–9pm We’re supporting a financial services programme that manages inbound calls from customers who need updates on their pensions, savings, and compensation queries. Many callers may be elderly or vulnerable, so the role needs someone patient, calm, and confident in handling sensitive conversations. What you’ll be doing • Handling inbound calls and giving clear updates on financial product or compensation queries, • Supporting vulnerable customers with empathy and professionalism, • Using set processes to log information accurately and follow regulatory requirements, • Managing back‑to‑back calls and keeping service levels high, • Background in financial services, banking, pensions, SIPs, savings or compensation work., • Strong communication skills across the phone and written channels, • Ability to explain information clearly and guide customers through processes, • Confidence dealing with sensitive or vulnerable customer scenarios., • Good attention to detail and comfort working in a process-led environment, • Ability to work office-based within the fixed hours Why this role matters You’ll be part of a team helping customers understand important updates about their financial products. The work is meaningful, customer‑focused, and makes a genuine difference for people who often rely heavily on the information you provide. Pontoon Solutions Diversity & Inclusion Disclaimer Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Title: Events Operations Executive Location: Westminster Hours: 36.25 hours per week Salary: £38,220 per annum The Institution of Civil Engineers (ICE) is an international membership organisation that promotes and advances civil engineering around the world. ICE is a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide. The headquarters for ICE are based in One Great George Street which doubles as an award-winning central London conference centre, event, and wedding venue. About the Role: As Events Operations Executive, you will manage the operational requirements for all events including but not limited to seminars, lectures, conferences, and dinners both online, in person and hybrid. This will include ensuring that each event comes in on budget and to the high standard that is expected of ICE events. You will be responsible for managing attendee interface to ensure satisfaction throughout the event with the aim to keep feedback satisfaction results at their highest level. Key Responsibilities: • Manage relationship with venue and any event suppliers to ensure that all event requirements and logistics are in place., • Communicate with authors, speakers regarding presentations and audio-visual requirements where necessary to ensure the smooth running of events., • Create running order for speakers, chairperson, and staff to ensure they are briefed on timings and structure of event., • Running speaker rehearsals whether online or in person to ensure speakers are fully briefed and comfortable with all equipment at the venue/on the platform., • Attend events and manage the staff team on the day as required., • Manage operational budgets for events and ensure any revenue and costs are recorded, • Maintain the core events calendar for the coming year, ensuring venue bookings are in place and confirmed where appropriate., • Answering delegate queries promptly to ensure a high standard of customer service., • Ensure online registration is set up correctly to maintain a user-friendly system for delegates., • Create feedback forms to obtain useful feedback to assist in improving standard of events produced., • Train, mentor, and coach members of the team to ensure that operations procedures and event delivery are of a sufficient professional standard across all events., • Deputise for Events Operations Manager as and when required. About You: • You will have a passion for events management and have a thorough understanding of current events and delegate registration processes for both online and physical events. You will also possess excellent customer service and communication skills, good attention to detail, and be adept at handling high pressure situations. Strong organisational and negotiation skills as well as an eagerness to improve output and processes where possible will enable you to excel in this role. The successful candidate will be educated to degree level or equivalent events experience. ICE Group Benefits: • 25 days annual leave plus Bank Holidays, • Shutdown over Christmas period, • Annual £100 allowance towards your well-being, • Discounted hot food from on-site Café bar., • Up to eight per cent of salary contributed to a personal pension scheme., • 24-hour employee support line, • Death in service benefit equivalent to four year’s salary, • Interest free season ticket loan, • Cycle to work scheme., • Big Gym membership savings with the Gymflex scheme, • Your Rewards discount scheme ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at General Data Protection Regulations (GDPR) 2018 The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. For any questions or concerns about your personal data, please get in touch with our Data Protection Officer at the details provided below: at Email: Applicants have the right to complain to the ICO at if they have a concern with the way ICE is handling their data.

About IMAGINE IMAGINE is a global leadership community and experience platform for corporate executives, founders, CEOs, investors and not-for-profit leaders. Through our Oxford Accelerators, curated salons across global and regional cities, and a growing membership community, we create high-trust environments for deep thinking, meaningful connection, and real impact. We are entering a scale phase and are building the operational backbone of the company. Role Summary IMAGINE is seeking a highly organised and proactive Business Operations Manager to coordinate and drive day-to-day operational delivery across the business while acting as a trusted executive support partner to our Co-Founder & CEO. This role sits at the centre of our internal systems, event execution, and team coordination, ensuring smooth and consistent delivery as we scale. You will manage and improve project management processes, coordinate global and regional event end-to-end operations, and support the execution of strategic priorities alongside Valerie Keller. This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment, enjoys building structure within growth, and is confident working with senior stakeholders. Occasional travel may be required. The Opportunity This is a full-time, high-impact operational execution role for someone who combines: • Strong project management and delivery capability, • Confidence supporting senior leadership, • Systems thinking and process design, • Experience coordinating high-quality events or client-facing experiences end-to-end You will act as: • A trusted Executive Support Partner to the Co-Founder & CEO, • The operational lead for community membership and global and regional events, • The person ensuring that what is envisioned and sold is delivered consistently and professionally This is not a purely administrative role. It is a delivery-focused position with real ownership and visibility across the organisation. Reporting & Operating Model Reports to: Co-Founder & CEO (Valerie Keller) Works closely with: Director of Community & Membership (Dom Sanchez) Collaborates with: Relationship Managers, sales support, external vendors and partners You will have clear responsibility areas and strong cross-company visibility. This role is not responsible for P&L ownership. Core Responsibilities 1. Executive Support to the Founder & CEO (Approx. 30%) • Manage complex scheduling, priorities, and international travel, • Coordinate speaking engagements and external commitments, • Prepare briefing documents, materials, and follow-ups, • Support preparation for events, board-level conversations, and key meetings, • Act as a coordination lead and trusted organiser of priorities, • Maintain discretion and professionalism at all times 2. Operations, Systems & Delivery (Approx. 70%) Operating Systems & Tools • Manage and continuously improve Notion as IMAGINE’s operational hub, • Own project timelines and delivery tracking across functions, ensuring accountability and visibility, • Maintain project plans and workflows across:, • Community membership, • Events and experiences, • Internal coordination, • Ensure clarity of responsibilities, timelines, and follow-through, • Support CRM and communications workflows (Slack, HubSpot, etc.), • Build repeatable processes as the company scales Events & Experiences • Coordinate end-to-end operational delivery of:, • 2–3 IMAGINE Oxford Accelerators per year, • Global and regional salons (Paris, Amsterdam, NYC, Singapore, etc.), • Manage timelines, logistics, suppliers, venues, and partners, • Support budgeting oversight and vendor coordination, • Develop structured playbooks for repeatable excellence, • Ensure a consistent, high-quality member experience Community & Service Delivery • Partner with the Director of Membership & Community to support:, • Onboarding processes, • Member communications cadence, • Delivery of membership services, • Identify operational friction and proactively resolve issues, • Help build scalable systems as offerings expand Required Experience & Profile You are a strong operations or project professional who is comfortable operating with autonomy in a lean, founder-led environment. You likely have: • Experience in startup, scale-up, or fast-moving organisations, • Strong event coordination or multi-stakeholder project delivery experience, • Experience managing systems and workflows (not just supporting them), • Proficiency with Notion and other project management tools, CRMs and team workspaces (e.g. Slack, HubSpot, etc.), • Excellent written and spoken English, • Confidence interacting with senior leaders and external stakeholders, • A calm, structured and solution-oriented working style Who This Role Is For This role is ideal for someone who: • Enjoys bringing order and clarity to complexity, • Is proactive, solution-oriented, and calm under pressure, • Takes ownership rather than waiting for direction, • Wants exposure to a founder-led, mission-driven organisation, • Is ambitious but practical Location & Working Model London, UK Hybrid / remote with occasional travel Full-time Compensation Annual salary: £60,000+ depending on experience • 25 days annual leave, plus 1 day for your birthday, • Company pension, • Days in lieu for weekend work, • Participation in company bonus/share scheme

SOC MANAGER Watford, UK · Permanent · On-site Lead a high-performing SOC. Shape strategy. Drive measurable security outcomes across multi-client environments. ABOUT THE CLIENT Our client is a well-established technology and security services provider, delivering critical cyber capabilities to organisations across multiple sectors, including highly regulated industries such as Government, Defence, and Financial Services. With a strong commitment to CREST standards and ITIL-aligned service delivery, they are investing heavily in growing their Security Operations capability and are looking for an experienced SOC Manager to lead from the front and drive operational maturity across a diverse client portfolio. WHY THIS ROLE? This is not a maintenance role. You will have genuine influence. • Own the end-to-end performance of a mature, multi-client SOC, • Drive real improvements to tooling, playbooks, and threat detection capability, • Mentor and develop a team of skilled Analysts and Incident Responders, • Engage directly with senior stakeholders and shape security strategy, • Work within a collaborative leadership team that values your expertise WHAT YOU'LL DO As SOC Manager, you will carry full operational responsibility for service delivery, performance, and continuous improvement. Leadership & Team Development • Lead, mentor, and develop a team of SOC Analysts and Incident Responders, • Conduct regular performance reviews and create structured development plans, • Foster a culture of continuous improvement and operational excellence Incident Management • Oversee the full incident lifecycle, from detection through containment and resolution, • Ensure SLA adherence, clear escalation paths, and consistent client communication, • Maintain, test, and continuously improve incident response plans and playbooks Threat Intelligence & Vulnerability Oversight • Direct threat intelligence collection and analysis to support proactive defence strategies, • Oversee vulnerability management, ensuring timely identification and remediation, • Leverage data analysis to detect trends and deliver actionable insights to clients Standards, Compliance & Reporting • Embed CREST-aligned and ITIL-driven best practice into day-to-day operations, • Support ongoing CREST accreditation and audit readiness, • Provide regular performance reporting to senior stakeholders across the client base WHAT WE'RE LOOKING FOR Essential • Proven experience leading or managing a Security Operations Centre, • Strong background in security monitoring, incident response, and threat detection, • Experience developing and maintaining SOC playbooks and standard operating procedures, • Solid working knowledge of the MITRE ATT&CK framework, • Hands-on experience with SIEM or XDR platforms, e.g. Microsoft Sentinel, Splunk, or ELK, • Excellent stakeholder management and communication skills, • Understanding of ITIL service management principles, • Experience working with multiple clients across different industry sectors Desirable • Knowledge of NIST, ISO 27001, or other relevant security frameworks, • CISM, CISSP, or CREST SOC Manager / Analyst certification, • Experience in regulated environments such as Government, Defence, or Financial Services THE BENEFITS • Career progression within a growing, well-funded cyber function, • Exposure to complex, multi-client security environments across regulated sectors, • Ongoing professional development and certification support, • Real opportunity to influence security strategy, tooling, and process improvement, • Collaborative and supportive leadership team TO BE CONSIDERED Please apply through this advert or contact Robin Muirhead directly at or on 07719 065949. By applying for this role, you give express consent for us to process and submit, subject to required skills, your application to our client in conjunction with this vacancy only. KEY SKILLS SOC Manager, Security Operations Centre, Incident Response, SIEM, Microsoft Sentinel, Splunk, ELK, MITRE ATT and CK, ITIL, CREST, NSD

Your New Company NatPower is a global group specialised in renewable energy assets development, with operations in several countries. We are launching in the UK market, aiming at becoming one of the leaders in the next 3-5 years as it successfully did in other geographies. We are looking to hire a Technical Design Manager, with the ability to be home based, to join our team to support and assist our Grid and Project Development Teams on a portfolio of various projects across the UK. All our projects are at early development stage so you will be collaborating with teams from initial site feasibility, right through to ready to build and beyond. As we grow, we will also be expanding into new markets and there will be opportunities to contribute to this expansion. The role will be part of a very impressive and capable Renewable Project Development team. You will need to be ready to work in a flexible environment where everyone is aligned to company development. The Working Environment This is a real long-term opportunity to work with experienced professionals and utilise experience gained in a dynamic and friendly environment, which put People at the centre. We encourage flexibility in the workplace and remote working. We treasure teamwork and we want everyone to enjoy the chances of self-development and growth with the help of colleagues. We believe in independence, in fairness and sustainability. We are looking for entrepreneurial people to be remunerated accordingly. We offer a strong base compensation and tailor-made incentive package, including cash bonuses and plan to be designed which encompasses Long Term Incentive Plan (LTIP), and benefits like electric car in salary sacrifice, insurances and other benefits depending on the role level. The Role We are looking to recruit a technically astute engineering professional with experience in the renewable market to support the growth of the NatPower businesses. The candidate will bring a good understanding of power system network design requirements and understanding of how to design and connect for battery storage system and co-located battery storage system, Solar PV, hydrogen (storage/electrolysis) and onshore wind to the network of up to 1GW. The candidate will have a proven experience of working with relevant stakeholders, and have the capability and credibility to design, engineer, and commission HV and MV substations and cable. Working with the Directors and other members of the Land/planning and Grid Engineering team, the candidate will be able to manage the day-to-day aspects of further establishing the relationship with consultant and principal designer/contractor and involve in detailed engineering design and plant specifications as well as commissioning of such solutions. The role integrates with team members in development, procurement, project, engineering, controls, and construction to put together complex connection solution, optimized plant design, and techno-economic analysis. The role includes liaising with clients and external stakeholders such as TO, technical consultants, transformer, and inverter suppliers. The candidate will be able to contribute to engineering team at NatPower on the first day. It will be a requirement to hit the ground running and to be comfortable operating at a rapid pace at times with levels of ambiguity and the pressure of deadlines. We expect the successful candidate to have the following skills: • Lead all aspects related to power system network design including the application and negotiations, and support the teams with optimisation from technical and financial perspective up to financial close and beyond, • Lead engineering feasibility studies and optimising the engineering solution in providing value engineering, • Supporting the design of large-scale energy storage plants such as sizing the rating of equipment, technical specifications and general design (SLD, layout, etc.), • Review, and challenge where appropriate, contractor (ICP & BoP) design and engineering deliverables., • Carry out power/electrical system studies including performance assessment for design assurance, and transient and dynamic stability studies, • Continue to develop power system design network from 400kV down to LV to support the business engineering design and decision-making process, • Support the business development and procurement teams with technical or technical-economic analysis for tenders, • Support the project delivery teams during the basic and detailed design phases, construction and commissioning, • Ensure technical queries are correctly assessed and responded to, • Perform engineering tasks and implement engineering best practices, • Assist in reviewing for key engineering deliverables performed by third party's consultant and contractor, • Own/lead on technical design standards and practices utilising tools such as BIM, 3D CAD design. Digital Twins etc. Essential competencies: • Proven experience in electrical network design, experience in designing renewable system will be advantageous - BESS systems, PV Solar and onshore wind greater than 50MW., • Excellent understanding of power system engineering., • Experience working on transmission connected assets / projects at voltage levels of 132kV and above., • Project Management (including budgeting, engineering capex management) experience will be advantageous., • Fundamental understanding of power system network design and renewable connection design from 400kV down to renewable site LV involving technologies like AIS & GIS substation, grid-forming inverters and controls systems, • Experience and knowledge of relevant software programmes including DigSilent Power Factory and CAD, • Understanding of Transmission & Distribution (T&D) network, • Understanding of design requirements for all electrical equipment in the context of an energy storage and renewable energy installation (interference between equipment, blast and fire safety, general access and egress for installation and ongoing O&M, etc.), • Fluent in Microsoft office applications including PowerPoint, Excel, Word and Project, • High quality education (bachelor’s or master’s degree) in engineering, preferably electrical engineering or similar., • A genuine passion in clean energy and our social and environmental mission, • Some working experience in engineering, system planning, or consultancy in the energy sector (B2B) preferably in energy storage or renewables sectors, • Fundamental commercial skills – comfortable with Capex and Opex calculations, • Excellent communication skills, capable of presenting technical results and implications, • Strong organisation skills, team player and good attention to detail, • Knowledge of the UK energy landscape and stability services, • Results oriented who is not scared of taking accountability, • Desire to work in a fast moving, high pressure, and entrepreneurial environment, • Able to work collaboratively across a team. Desirable competencies: • Able to manage several severable business initiatives, clients, and projects alongside one another., • Knowledge of BIM360, Revit, AutoCAD 3D What's on Offer • Base compensation: Competitive salary depending on experience., • Cash bonus and profit participation (long term incentive plan) as defined by the group policies, • Benefits in line with NatPower UK policies., • Probation period: 3 months, • Starting date: ASAP, • References required.

Job Description: Store Manager Location: Baker Street, London Salary: £36,730 + Generous Commission Job Type: Permanent | Full-time (40 hours per week, including weekends) Are you a confident, energetic leader with experience in fast-paced, high-volume retail? Do you thrive in a busy environment where no two days are the same? If you’re commercially sharp, customer-focused and ready to take on a dynamic leadership role in the heart of London, this could be the perfect opportunity. About the Role We’re hiring a Store Manager to lead a high-performing team in one of our busiest UK locations. Baker Street sees exceptional footfall every day, and we’re looking for someone who can manage high traffic and fast turnover, while still delivering an elevated customer experience. This role will suit someone used to leading from the front, with a hands-on approach, a calm head under pressure, and proven experience in high-footfall environments like city-centre flagships, outlet stores, or volume-driven luxury retail. What You’ll Be Doing • Leading, motivating, and developing your team to consistently exceed sales targets and KPI goals, • Managing operational excellence across stock, tills, store presentation, and staffing in a fast-paced setting, • Creating a welcoming, organised, and professional environment even during peak trading hours, • Using sales and performance data to drive decisions and create action plans, • Recruiting, training and empowering your team to deliver excellent customer service under pressure, • Responding to challenges quickly and confidently, using your initiative and experience, • Experience as a Store Manager in a high-footfall retail environment (e.g. city centre, outlets, fast fashion, or luxury volume retailers), • Strong leadership skills with a calm, clear, and hands-on management style, • Excellent commercial awareness and confidence managing KPIs and performance data, • Resilience, adaptability and a proactive mindset – you’ll be a go-to problem solver, • A natural people leader who enjoys coaching and developing teams, • A competitive salary and generous commission scheme, • Comprehensive training and ongoing career development opportunities, • A supportive culture with real progression potential, • Benefits including:, • Holiday buying scheme, • Enhanced maternity & paternity, • Staff discount Apply today and bring your energy to a role that keeps you on your toes – and where no day is ever dull. ABOUT US This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at www. mccarthyrecruitment . com / privacy If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query. Apply for this role now or find us online at: Web: Facebook:McCarthyRecruitment Twitter:WeAreMcCarthy Linked-In:company/mccarthy-recruitment Job Types: Full-time, Permanent Work Location: In person

🔶 Office Administrator / Service Desk Coordinator 📍 Battersea, London (Full-Time, On-Site) 💼 Heat-Plex Limited About Heat-Plex Heat-Plex is a fast-growing, premium plumbing, heating and gas company operating across London. We work with private homeowners, landlords and managing agents, delivering high standards of workmanship and customer care. We are approaching £1.5m+ turnover and are now building a stronger in-house office team to support our next stage of growth. This is not a quiet reception role. It is a key position at the centre of a busy operations team. The Role • You will be the first point of contact for our customers and engineers., • Your role is to keep the diary flowing, ensure communication is clear and professional, and help the business operate efficiently day to day., • You will work closely with our Operations Manager and leadership team. Core Responsibilities • Answer all incoming calls professionally and confidently, • Book jobs accurately into our CRM system, • Manage customer emails and respond with clear, well-written communication, • Coordinate engineer diaries and confirm appointments, • Follow up on quotations and outstanding approvals, • Support with aftercare and customer satisfaction follow-ups, • Assist with general office coordination and admin tasks, • Help maintain high standards of organisation and workflow You will play a direct role in improving customer experience and helping the company grow. What We’re Looking For We are looking for someone who: • Speaks clearly and confidently on the phone, • Writes professional, polished emails, • Is highly organised and calm under pressure, • Can manage multiple tasks without losing detail, • Is proactive and takes ownership rather than waiting for instruction, • Enjoys working in a fast-paced environment, • Wants to grow with a business, not just “do a job” Previous administrative or service desk experience is preferred. Experience in trades, property or construction environments is a bonus — but not essential. Systems Experience with: • Microsoft Office, • CRM systems (training provided), • Scheduling or diary management software What We Offer • Competitive salary (based on experience), • A growing, ambitious company environment, • Opportunity to develop into a senior office or operations role, • Supportive team culture, • Modern office space in Battersea Important This role is fully on-site. We are building a strong office culture and require someone present and engaged with the team. If you are organised, confident and ready to take ownership in a growing business, we would love to hear from you.

Head of Operations | Culture and Music Scale-Up | London/Hybrid Our client is an independently founded agency operating at the intersection of culture, music, and brand activation. They work with some of the world’s most recognised names across entertainment, sport, and consumer goods, producing campaigns that go beyond traditional advertising and centre around building genuine cultural moments that speak to audiences. The business has grown rapidly on the back of strong creative output, passion, platform knowledge, and an instinct for where culture is heading. Having established a strong reputation for delivery, the focus is now on building the infrastructure to match the founders’ ambition. Their looking for someone to support with formalising operations, developing owned products and IP, and scaling without losing the edge that got them here. This is a hands-on, founder-adjacent role at the centre of that shift. It’s ideal for someone who thrives building inside live, fast-moving businesses rather than polished corporate environments. The Role As Head of Operations, you will sit at the core connection point between core-business, production, and client teams to align priorities, drive accountability, and ensure quality travels at scale. You will own the day-to-day running of the business: from overseeing project delivery and margin control to team management, freelance networks, and operational infrastructure. This is a role for someone who thrives in the detail without losing sight of the bigger picture, and who can make things work today while building the systems that will support tomorrow. Working closely with the founders, you will take ownership of BAU so they can focus on growth and new business, acting as the primary operational decision-maker and a trusted partner in making new initiatives deliverable at scale. There is a clear and defined path to COO as the business grows, based on scope, impact, and commercial performance. Responsibilities • Own the operational execution of campaigns, ensuring delivery is on time, on budget, and to a high standard, • Act as the core link between creative, production, and client teams — aligning priorities and driving accountability across projects, • Lead campaign costing, protect margins on client work, and analyse project profitability to identify inefficiencies, • Streamline workflows and reduce bottlenecks to enable the business to scale without compromising creative quality, • Lead adoption of new tools, technology, and processes to improve operational efficiency across the team, • Manage and develop the core team day-to-day, currently 6+ people plus a wider freelance network, • Lead hiring across junior and mid-level roles as the team grows, • Take ownership of BAU operations so founders can focus on growth, new business, and product development, • Act as the primary operational decision-maker for the team, escalating to founders where needed, • Work closely with founders to make new initiatives and products operationally deliverable at scale, • Build and maintain strong relationships with freelancers, suppliers, and external partners to ensure a reliable and high-quality production network, • Identify and implement scalable systems and processes that support the business as it grows across new clients, formats, and markets, • Ad hoc tasks to support the wider business What We Need to See (Essential) • Operational leadership experience in a growing, founder-led business with a track record of building systems and processes that enable scale, • Experience working with founders, acting independently and making confident decisions, • Strong financial literacy across project costing, margin control, and profitability, alongside experience managing small teams Package: Salary: £60,000-£70,000 + bonus Working Pattern: Hybrid (4 days per week in office, 1 work from home) Progression: Clear track to COO depending on performance If this is of interest, please get in touch with your CV at . Due to the high volume of applications we receive, if you have not heard back from us, please assume your application has unfortunately been unsuccessful on this occasion. At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

About CLS: CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use. CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market. Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking Job information: • Functional title – Crisis Management, • Department – Enterprise Resilience, • Corporate level – Assistant Vice President, • Report to – Director, Crisis Management, • Location - London What you will be doing: The role exists within the crisis management team to support the Director – Crisis Management in maintaining and strengthening CLS’s crisis management capability. The position plays a key role in ensuring the organization remains prepared to respond effectively to a wide range of FMI-relevant disruption scenarios by embedding crisis readiness across the organization through planning, exercising, and alignment with regulatory expectations applicable to FMIs. The candidate will be required to interact with a broad range of internal and external stakeholders. Internally, this includes colleagues at all levels of the organization, up to and including Executive management. Externally, interaction with CLS’s Settlement Members, industry bodies, service providers, and other relevant stakeholders during preparedness activities and live crisis events. This will require strong communication, stakeholder management, and influencing skills, as well as the ability to operate with credibility, discretion, and composure in high-pressure and time-critical situations. A proactive, change mindset always thinking how to balance service, risk and investment in the service of the corporate strategy. The candidate will: • Support the development and execution of the governance, strategy, performance measure and levels of risk mitigation (in line with the CLS Risk Appetite Statement) that should be adopted to support the successful delivery and maintenance of the Crisis Management framework., • Engage with Compliance and Regulatory Relations teams to assess any impact to the Crisis Management framework post communicated changes to regulations., • Assist with the preparation and delivery of any ad-hoc session requested by the Board and/or OC relating to the Crisis Management framework or Crisis events, • Co-ordinate the Crisis Steering Committee ensuring that meetings are scheduled, and materials are provided on time and of the expected quality., • Co-ordinate the Crisis Management Accreditation Programme ensuring that all accreditation activities are completed as per requirements., • Responsible for the maintenance of all Crisis related documentation (Crisis Playbooks, Crisis Manuals, Committee ToR, Training Schedules) ensuring these are regularly reviewed in accordance with the documentation governance standards and updated efficiently as and when required, • Design Crisis War Games, run and delivered as discussion-based tabletop exercises, capturing and covering the extensive range of scenarios that could materialise both internally and externally to CLS, that may impact the CLS ecosystem, • Design Crisis Simulation exercises, run and delivered in the Test environment, ensuring that scenarios are created and manipulated, considering the limitations of the Test environment, to mirror a real-time based event. Identify and engage with the respective teams and co-ordinate and interlock with other activity taking place in the environment., • Collaborate with other colleagues in Enterprise Resilience, Info Security, Product and Operations teams to design, develop, create and deliver discussion-based table-top exercises covering extreme but plausible scenarios., • Assist with the co-ordination and delivery of the Crisis Management training schedule ensuring that sessions are delivered within the required timeframes and cover current topics including new services, new products, emerging risks, market issues and existing crisis processes and tools., • Represent Crisis Management in relevant projects to analyse the risks and potential changes to the Crisis Management framework, crisis tools and any crisis documentation., • Identify and/or contribute to the design and creation of any new crisis tools and crisis processes delivered to enhance Crisis Management capabilities. Collaborate in the integration and user acceptance testing ahead of them going live., • Over time perform the Crisis Support role as per requirements during Crisis events. The Crisis Support role provides the Crisis Lead with the deep, highly specialized knowledge and expert insight to support informed decision-making during complex and high-impact crisis events., • Support the wider Enterprise Resilience exercising programme, covering areas such as business continuity, third party and operational resilience testing. What we’re looking for: • Typically, 5+ years’ experience in crisis management, operational resilience, business continuity, incident management, or a closely related discipline within complex, regulated environments, • Demonstrated experience supporting or operating within formal crisis management frameworks, including preparedness, response, and post-incident review activities, • Strong analytical capability with the ability to rapidly assess, produce, and communicate complex information to Senior Management, • Experience designing or facilitating crisis simulations, testing, or scenario-based exercises, • Experience designing and facilitating business continuity and third-party exercises would be an advantage, • Experience designing severe but plausible scenarios for the testing of resilience critical services would be an advantage, • Proven ability to operate effectively under pressure, manage ambiguity, and exercise sound judgement during high-impact and/or prolonged disruption events, • Stakeholder management and communication skills, with experience engaging with regulators, market participants, and critical service providers, • be prepared to support any crisis which may impact CLS 24x7x365 as and when they occur, • proficient research and analysis skills around risks and threats which may impact any of our locations, ranging from environmental, health, terrorist etc., • ability to problem solve and aim to develop effective and efficient procedures and process, • Understanding of FX products and services with knowledge of the required infrastructure and dependencies., • Experience working within or supporting a financial market infrastructure, payments, clearing or settlement environment would be beneficial, • Familiarity with CPMI-IOSCO Principles for Financial Market Infrastructures (PFMI), and Regulation HH, under the Board of Governors of the Federal Reserve System would be an advantage Professional qualifications / certifications Recognized qualifications or specialized training in the following areas will be beneficial: • Crisis Management, • Business Continuity Management, • Operational Resilience, • Risk Management, • Financial market infrastructure, payments and settlements, • Regulatory compliance Our commitment to employees: We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people. What makes us interesting goes beyond our competitive salaries and great benefits. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly. We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career. We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right. The well-being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being. Our extensive benefits for employees typically include: • Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days, • Private medical and dental cover and life insurance, • Generous pension contributions in the UK and Asia; matching 401(k) in the US, • Paid volunteer days, • ‘Locate for your day’ hybrid working – 2 days a week in office., • Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning., • Paid parental leave / Coaching and support services, • Career development / LinkedIn Learning, • ‘Heads down days’ with no meetings on the last Friday of every month, • Wellbeing / Mental health support, • Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network), • Social events Awards: • The Sunday Times Best Places to Work 2023 & 2024 / Big Company / The Sunday Times Awards, • Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards

About us Hoare Lea is a human-centric and planet-conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. We provide a wide range of engineering and consultancy services, including acoustics, air quality, building services (MEP), fire, lighting, security and sustainability to name but a few. Together, our highly skilled teams use technical expertise and problem-solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves. We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You’ll have the opportunity to participate in our 9-day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, electric vehicle salary sacrifice scheme, stock options, and up to 30 days of annual leave. Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. About the role We have a brand-new opportunity for an Associate Electrical Engineer to join our team based in our London office. It's an exciting time to join Hoare Lea. As the largest within the firm, our London office has a broad and far-reaching experience covering all sectors. It’s a real hive of activity, home to both MEP engineers and a variety of other specialist groups. Working with our specialist groups, you will be joining a collaborative, knowledgeable, highly engaged team who love what they do. Our team have a wealth of experience and offer a positive, supportive and flexible culture. We have a proven track record working within the Residential, Commercial, Healthcare, Science & Research and Mission Critical & Data Centre sectors. Working alongside a range of specialist engineers and consultants, you will be joining a collaborative, knowledgeable, highly engaged team who love what they do, and offer a supportive, flexible, and high performing work culture. As an Associate Engineer, you will be responsible for supporting and delivering designs for a range of project types and sizes. You will work within a multidisciplinary team of engineers and consultants delivering design solutions of the highest standard for our clients, while securing repeat and new business opportunities. A critical aspect of this role is to support and develop a team of technically competent, collaborative, and highly engaged team members. In this key and varied role, you can expect to: • Be responsible for the day-to-day technical delivery of the electrical design services for multi-disciplinary projects across a number of building sectors., • Lead the development of initial strategic concepts for projects ensuring solutions are appropriate for the brief and regulatory standards., • Interact regularly with internal and external stakeholders, ensuring a communicative, collaborative and timely approach to delivery This is a client-facing role, so you will be attending project meetings and disseminating / translating the brief within the project team., • Work with the team leader to help monitor fee expenditure, resources and work delivered., • Mentor and support our ‘next gen’ professionals, including apprentices and graduates. About you To be successful in this role you’ll need: • Proven experience working as an Electrical Engineer or in a closely related role, with a track record delivering on a variety of complex projects., • Experience of modern technical delivery processes, and use of relevant software/tools such as BIM, Revit, Electrical OM, Dialux and Relux., • Demonstrable experience working with clients/contractors / architects in a design-oriented / consultant role., • Self-awareness, an open mind, and a spirit of generosity., • Experience in supporting others to develop knowledge, skills, and confidence. How to apply To apply simply complete a CV profile and submit your application, or for further information please contact . If shortlisted, one of our recruitment team will be in touch to arrange a introductory call (about 30 minutes) to discuss the role and your experience in more detail. From there, successful candidates will be invited to attend a panel interview, either via Microsoft Teams or in person at one of our offices. Adjustments and accommodations If there are adjustments or accommodations that we can put in place to help you participate and give your best at any stage of the recruitment process (whether relating to disability, neurodivergence or anything else) please let us know. Data privacy We have updated our terms and conditions for candidates, click here to find out more. Recruitment agencies We have a Preferred Supplier List of trusted partners who assist us when required. We do not acknowledge speculative CVs or unsolicited candidate introductions from agencies not on the list.

Operations Associate - Customer Strategy, Success and Support London - Shoreditch Our founding team met while building the GoCardless product (a UK fintech unicorn). We left to create Effra which is dropping AI into the heart of finance in the health industry. Every day we speak with overburdened clinic owners and their stressed staff about the money they’re losing, then offer them our business-changing financial platform that just gets them paid. We use AI to automate the process of billing and getting paid by health insurers which is otherwise a huge time vampire and a dreadful experience for them and their patients. After strong early traction and rapid revenue growth, we’re entering our next phase of scale and looking for a Operations Associate to help us build the foundations that will support 10x growth. It’s a hands-on, builder role for someone who enjoys turning messy, ad-hoc processes into clear, scalable systems - while staying close to customers and real problems. The Role: You’ll work closely with the founders to design, own, and scale customer onboarding and support operations. Right now, things move fast - which means some processes exist, some don’t, and some need rebuilding properly. This role exists to fix the root causes, not just patch gaps. You’ll be trusted with real ownership and the autonomy to shape how customer experience and operations scale from day one. What You’ll Do: Customer onboarding & experience • Own and continuously improve the end-to-end onboarding journey, • Identify friction points and redesign processes to reduce time-to-value, • Work directly with customers to understand patterns, edge cases, and pain points Support systems & knowledge • Build scalable, self-serve support (help centre, FAQs, AI-driven support tools), • Create clear Looms, written guides, and internal playbooks, • Turn repeat questions into structured, reusable resources Process & automation • Design pragmatic workflows that reduce manual work for founders and the team, • Identify opportunities to automate or systemise recurring tasks, • Help define how onboarding and support should operate as customer volume grows Founder & team support • Act as a trusted operator on customer-facing initiatives, • Own delivery on projects even when the problem isn’t fully defined, • Collaborate closely across product, operations, and commercial priorities This is about building the machine, not just running it. What We’re Looking For: We care less about a specific background and more about how you think and execute. You’re likely to have: • Strong process and systems thinking — you instinctively look for structure and scale, • A pragmatic mindset — simple, effective solutions over over-engineering, • Comfort working directly with customers, with strong written and verbal communication, • The ability to turn messy work into clear documentation and repeatable processes, • High ownership - if something’s broken, you fix it, • Comfort with ambiguity and fast-changing priorities, • A “no task too small” attitude, paired with long-term thinking You will most likely have: • 2+ years consultancy or a similar experience, • A track record of delivering across varied, hands-on environments, • A desire to see the execution, not just the consulting phase What You’ll Get: • High ownership and real impact at an early-stage, VC-backed company, • Direct exposure to founders and strategic decision-making, • The chance to define how customer experience and operations scale, • Broad scope with room to grow as the company grows, • A London-based team that values being together, with flexibility where needed Apply here or email

Customer Services Manager | London City (on‑site) | £36,000 - £39,000 My client, a well‑established provider of luxury serviced office space, is looking for a Customer Services Manager to join their team in their London City centre. This is a hands‑on leadership role where you will oversee day‑to‑day Centre operations, lead a small team, and ensure an exceptional customer experience at all times. Role and Responsibilities: • Lead the Centre team to deliver consistently high customer service standards, • Build strong relationships with clients and ensure their needs are met, • Oversee day‑to‑day building operations, ensuring the Centre is always well‑presented, safe and running smoothly, • Manage customer renewals and support retention across the Centre, • Conduct tours for prospective clients and promote the Centre effectively, • Support team development through regular coaching and performance management, • Ensure compliance with all operational and health & safety procedures Essential Skills: • Experience in a customer‑facing, commercial environment, • Previous team leadership or management experience, • Strong communication and relationship‑building skills, • Highly organised with strong attention to detail, • Confident, proactive and able to remain calm under pressure, • Good IT skills and the ability to manage multiple priorities Package: • £36,000 - £39,000 salary, • 25 days holiday, • Company benefits, • Opportunities for training and development

Account Manager – Creative Advertising Agency – Up to £35k + bens - hybrid (3 days London) Our client is an independent creative agency renowned for their award-winning creative work. They are looking for a curious, innovative and collaborative Account Manager, passionate about the world of advertising. This is a hybrid role, 3 days in central London, 2 days WFH per week. As an Account Manager you will be a key member of the account handling team, reporting into your Account Director and managing an Account Executive. You will be working with international clients and internally with management, creative services, creative team, studio and designers. As part of the role you will be at the centre of the projects – the eyes and ears as the process evolves from briefing from client, to building internal creative brief, talking to the team, reviewing the creative work, keeping client up to date and presenting work back to them. Key responsibilities • Building relationships with clients through face-to-face meetings and being a key daily point of contact for all communications., • Support Account Director and Managing an Account Executive, • Managing all media production working with clients, media companies and internal teams to deliver campaigns and projects accurately and efficiently, • Creating and managing detailed media, internal press, digital schedules, and timing plans for projects and keeping ahead of deadlines, • Keep up-to-date with industry trends and news – updating the team with findings., • Create and manage internal and external status sheets that can be used in client meetings., • Writing comprehensive creative briefs for the team, after a client briefing., • Manage client expectations and progress of projects., • Working closely with Creative Services so that briefs are clear and can be trafficked through to studio in a timely and efficient manner., • Reviewing creative with an open mind, always keeping in mind the brief and proposition., • Becoming involved with new and organic business opportunities. As Account Manager, you will play a key role in the team as you will be at the centre of projects, client relationships and work collaboratively alongside media and digital agencies. What we’re looking for • 3 years + agency experience, with at least one year at Account Management level, • Degree in marketing, business or other relevant field is desirable, • Experience with financial services clients or regulated industries is beneficial, • Curious about the clients’ business, • Personable and persuasive, and able to work effectively with a variety of different people., • Organised, with strong attention to detail., • Good time management skills and the ability to prioritise effectively., • Effective communicators, both verbally and in writing., • Able to manage multiple projects with an awareness of budget. If you are an existing Senior Account Executive or Account Manager, do apply for more information. To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert. Due to the volume of response that we receive, we may not be able to respond individually to every applicant but will contact you within 5 working days if your application has been successful. Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under-represented groups. If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process. We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location. Are you looking for a different role? Spotlight Recruitment would love to support your search, you can join our community of over 140,000 followers to keep updated on our latest marketing, digital, design and communications roles and blogs.

We’re recruiting on behalf of a vibrant, high-footfall shopping destination in North London for a Commercial & Tenant Experience Coordinator. This is a dynamic, hands-on role at the heart of a busy and diverse retail environment. It’s ideal for someone commercially minded, people-focused and proactive - someone who enjoys being on-site, building relationships and bringing ideas to life. You’ll support the day-to-day management of a thriving shopping centre while leading on: • Pop-ups, promotions and commercialisation opportunities, • Tenant engagement and relationship management, • Placemaking, events and customer experience initiatives, • Income generation across mall space, kiosks and car park activity, • Site standards, compliance and reporting You’ll act as a key point of contact for tenants, contribute to leasing decisions through trade data and feedback, and play an active role in ensuring the centre is safe, welcoming and commercially successful. This role also includes Duty Management responsibilities on a rota basis. We’re looking for someone who: • Has experience in retail, property, promotions, marketing or a similar environment, • Is commercially aware and confident driving income opportunities, • Enjoys tenant liaison and stakeholder engagement, • Is organised, solutions-focused and comfortable managing multiple priorities, • Communicates confidently and builds strong working relationships, • Takes pride in high standards and delivering great customer experiences, • Is confident with Microsoft Office and reporting systems, • Has an interest in ESG and community-focused placemaking What’s on Offer: • Competitive salary and bonus scheme, • Pension, life assurance and income protection, • 23 days holiday + bank holidays (rising with service) plus wellbeing days, • Professional development support, including sponsorship for qualifications, • Employee discounts and wellbeing support, • Season ticket loan and cycle to work scheme, • Inclusive, collaborative working culture This is a fantastic opportunity for someone who enjoys variety, visibility and impact - and wants to play a key role in shaping how a retail destination looks, feels and performs. If you’d like to find out more, please get in touch directly via LinkedIn message for a confidential conversation. 📩

A high-growth, consumer-focused business is hiring a Customer Operations Manager to own the day-to-day performance of its Customer support function. This is a hands-on operational leadership role, responsible for leading Team Leaders and frontline teams across phone, email & chat. You’ll be accountable for service levels, customer satisfaction, productivity and team performance, while building scalable processes to support growth. Key focus areas • Leading and developing Team Leaders and Service teams, • Owning inbound KPIs (SLAs, quality, productivity), • Running daily operations, resourcing and escalations, • Embedding strong performance management and continuous improvement About you • Strong background managing Team Leaders and Customer Service Advisors, • Experience working in a fast-paced, customer-focused environment (e.g. contact centre, service operations), • Excellent people management, coaching, and leadership skills, • Data-driven with the ability to interpret KPIs and turn insight into action, • Confident communicator with strong stakeholder management skills, • Organised, resilient, and able to manage competing priorities

As an established market leader Diamond Construction & Engineering Recruitment have been specialising in supplying skilled trades across the Mechanical & Electrical (M&E) construction sector for over 40 years! supporting major commercial, data centre, residential, aviation, medical, education and industrial projects. We are now looking to add a Resourcing Consultant to our thriving team in our new city offices. Our clients consist of a combination of large Tier 1 M&E main contractors alongside the smaller Tier 2 & 3 M&E sub-contractors, predominantly across London and surrounding Home Counties. The bulk of the positions we cover include Electricians, Testers, Foremen, Electrical Mates & Improvers, Plumbers, Pipefitters and Plumber Mates along with Skilled & Unskilled Labour. As a Resourcing Consultant, responsibilities will include, but are not limited to: • First and foremost, your main responsibility is the generation of high-quality M&E trades candidates, whether this be via our extensive database, job adverts, job boards or referrals, • Supporting consultants on high-value, time-sensitive roles coordinating their availability and site bookings, • Conducting first-day check-ins for new starters (making consultants aware of any non-starters), • Tracking new starters and finishers on a daily, weekly and monthly basis, • Chasing timesheets/hours before end of week deadlines, • Compliance, checking all necessary right to work (RTW) documents, ID, references and certifications (CSCS, JIB, IPAF, ECS etc) are obtained prior to start and saved on the database, • Working with consultants to generate effective job adverts, manage the adverts responses and qualifying all suitable candidates using detailed qualification sheets, • Interviewing and screening candidates through telephone conversations and face-to-face meetings where required, • Help to generate candidate shortlists relevant to live vacancies and securing new starts, • Meeting realistic targets in terms of general activity and outcomes, such as calls made, number of candidates generated, adverts written, candidates qualified, references taken along with personal revenue targets, • Candidate weekly welfare calls and raise any issues with relevant consultant, • Weekly/Daily reporting of personal activity to sector Director in the form of weekly resourcing tracker and day plans, • Database management: Logging records of all candidate activity, including calls, meetings, interviews, references, general notes and ensuring all the relevant codes are added. This is a very important part of the job as finding targeted candidate on the database is crucial, • Help to generate sales leads for consultants off the back of market intel gained from operative conversations Skills required: • Whilst previous experience in a similar role is always an advantage, we are also open to candidates without experience, but who demonstrate a positive mindset and a natural ability in sales. You will need to be organized, persuasive, flexible & adaptable, work well under pressure, have strong administrative skills, an appreciation for KPIs and is able to sustain the highs and lows that come with a career in recruitment, • Be determined, show resilience and have the perseverance to dig in when things don’t quite go your way In return we offer a competitive basic salary, uncapped commission structure, a clear progression pathway, ongoing training & mentorship, a supportive & high-performance culture with additional incentives & performance rewards If you thrive in a fast-paced environment and ready to step into a busy, billing team with real progression opportunities then this could be your next step. There is no cold start, we have live jobs, active clients and the immediate opportunity to make an impact.

Account Manager - Communications We are recruiting for corporate communications and B2B roles with a strong focus on media relations and content creation, based in London. These roles support organisations to communicate clearly and credibly, helping to build trust and strengthen corporate and brand reputations. You will contribute to strategic, creative communications programmes that engage stakeholders, audiences and decision-makers, aligned to wider commercial and organisational objectives. There are also opportunities within integrated corporate communications, stakeholder engagement and public affairs teams in London. Key responsibilities: • Supporting corporate and brand reputation programmes, • Delivering media relations activity and developing high-quality content, • Contributing to integrated communications and stakeholder engagement campaigns, • Supporting public affairs and political engagement activity, • Helping to deliver community and stakeholder campaigns linked to development, infrastructure and regeneration projects The work spans a wide range of projects, from large-scale infrastructure and energy schemes to urban regeneration, town centre renewal and residential development, often involving complex stakeholder environments. About the candidates: These roles are suited to candidates with 2–4 years’ experience in communications, ideally within an agency or consultancy setting, and an interest in reputation management, stakeholder engagement and public-facing issues. You will take day-to-day responsibility for a portfolio of client accounts, working within a collaborative team environment, with support from a senior team member. What’s offered: • Clear progression opportunities and structured career development, • Training, mentoring and ongoing professional support, • Competitive salary and benefits package, • A collaborative and supportive working culture

Commercial Associate - London / Bristol hybrid In just over a year, we've gone from 0 to 600 customers with very little marketing spend, succeeding where many have tried and failed before. We're now looking for someone exceptional to come and work at the heart of our commercial engine, building deep relationships with our incredible customers, unlocking a huge amount of untapped value in our existing base, and directly shaping how we grow over the next 18 months. If you're commercially-minded, able to quickly grasp technical concepts, and want to make a massive impact on both the UK's net zero ambitions and the lives (and businesses) of heat pump installers, please read on! The Role You'll be working closely with and at the centre of our commercial operation. You'll have direct relationships with hundreds of installation businesses across the UK, and your work will have an immediate, measurable impact on both our growth and their success. There'll be a ton of variety, but the core areas will be: • Drive expansion & commercial growth – you'll unlock a huge amount of value in our existing customer base by increasing product usage, growing accounts, and helping installers see what's possible. A big chunk of our revenue growth will come directly from your work., • Become our customers' most trusted partner – you'll build close relationships with our installers, becoming the person they turn to when they want to grow their business. You'll be the first to hear when something's not working and the first to spot an opportunity to help them do more., • Create a world-class onboarding experience – you'll own the initial experience for new installers we sign up, making sure their whole team quickly gets to grips with us and feels the impact right away., • Be the voice of the customer internally – you'll be the primary source of feedback and insight for Product decision making, directly shaping the improvements and features we build. Your understanding of what installers need and value will drive our roadmap., • Build the systems & playbooks that scale us – you'll continuously be trying to automate yourself by improving our self-serve guides and FAQs, developing and managing LLM agents, creating training content, building more effective onboarding processes, and working with our devs and designers to bring tips and tutorials onto the platform. You'll own revenue targets, be rewarded based on the growth and retention of your accounts, and you'll have a direct influence on company strategy. The reason our customers love us is because we genuinely care about their success, and that starts with you. Requirements You’ll have at least 2 years work experience and you’ll ideally be: • Relentlessly proactive – you naturally take responsibility, are always pushing to make things better, and just want to crack on and get stuff done;, • A natural “people person” — you love working with people, find it easy to warm to them and quickly put them at ease;, • A brilliant communicator — you write compelling, concise copy and can explain complex concepts simply;, • Deeply curious – you're interested in the world and people around you, want to understand how and why things work the way they do, and you love getting stuck into the detail. Benefits 🍰 Slice of equity (options) in the company 🏖️ 33 days holiday and opportunity to work from abroad for another 30 days each year 🏡 Hybrid working: Min. 3 days in-person a week ( or ) 👧 Workplace Nursery Benefit scheme 🚲 Cycle to Work scheme 👨 👩 👧 👦 Brilliant team to learn from and massive opportunity to grow 🌍 Meaningful, impactful work that genuinely improves the world. Working with us: • We're currently a close-knit team split between London and Bristol. We spend 2-4 days each week working together in-person in both locations, and get everyone altogether every fortnight., • You'll have genuine influence from day one. The best idea wins regardless of seniority. We expect you to challenge everything, ask "why?" multiple levels deep, and push back when something doesn't make sense., • We want everyone to spend time with installers on-site, feel their pain points, then be able to rapidly suggest and implement solutions based on real feedback rather than assumptions., • We move fast and ship imperfect things, learning from users rather than trying to perfect in isolation. When things break, we focus on how we fix it, what we can learn and never blame. You'll own your outcomes whilst knowing the team has your back., • Feedback is constant, direct, and kind – we'll tell you when something isn't working and expect the same honesty (and empathy) back.

Product Manager / Product Owner Health & Fitness Apps | Consumer Products 📍 London, London Bridge (4 days per week in office) 💰 £55,000 – £65,000 base + 100% bonus tied to monetisation 🕘 Full-time | 9:00–5:30 The Role We’re working with a fast-growing consumer startup building a portfolio of health and fitness apps. They’re looking for a hands-on Product Manager / Product Owner who has a passion about Design or has a Design background. Is obsessed with users, retention, and building better products through constant iteration. This is a doer role, not a purely strategic one. You’ll sit at the centre of the product, owning what gets built, why it gets built, and how quickly it gets into users’ hands. You don’t need years of experience managing teams — but you do need energy, curiosity, strong work ethic, and a willingness to roll your sleeves up. What You’ll Be Doing Product & Prioritisation • Owning and maintaining the product roadmap across multiple consumer apps, • Keeping Jira organised and up to date (even when things move fast and plans change), • Speaking directly with users from day one, • Personally responding to user feedback emails to deeply understand problems Depending on your background: • Design: Creating screens, flows, experiments and concepts (Figma / prototyping), • Development: Helping build and ship features, fixing bugs when needed, • Using tools like Mixpanel to understand behaviour and test assumptions, • Making data-informed prioritisation decisions, • Brainstorming and contributing ideas that improve product performance What We’re Looking For • 1–2+ years’ experience in a Product Manager or Product Owner role, • Background or exposure to design, • Experience working within a product team and understanding how good product delivery works, • Strong organisational and communication skills, • Interest in health, fitness, or consumer apps, • Self-starter mindset — hungry, high work ethic The Environment • Fast-moving startup, • High ownership and accountability, • Everyone contributes hands-on, • Strong focus on output, speed, and continuous improvement

Corporate Reception / Client Services Team Leader - 5* Corporate Hospitality - Mon-Fri - Central London - up to £38k (dependent on experience) + great benefits • Fantastic opportunity for the right individual, • 5* hospitality, luxury brand or real estate experience is desired, • Supervisory / Team Leader experience essential, • Central London location, • Monday to Friday role, • Stunning offices, • Genuine progression / long-term career opportunities, • c£30k-£38k (dependent on experience), • Immediate start available - Temp to Perm We have a fantastic opportunity for a driven and service led individual, with exceptional standards of customer service and experience as a Team Leader / Supervisor in a client-facing role, to join a world class, 5* corporate hospitality provider based in Central London. The Corporate Reception / Client Services Team Leader will support the Business Centre Manager, ensuring a high standard of service is provided to clients at all times. Ideally, you will have worked in a 5* hospitality, luxury brand or real estate environment. Your professional, driven and client focused nature, the ability to supervise, nurture and motivate a team and experience in an operational or 5* customer service based role, is what we’re looking for. What’s on offer? Genuine career progression, competitive salary, discretionary bonus, Employee Assistance Programme, team nights out, discounts with luxury brands across London, STL and more! Key responsibilities as the Corporate Reception / Client Services Team Leader will include: • Assisting the Business Centre Manager in the day-to-day running of the 5* building, • Ensuring exceptional customer service is provided to all clients at all times, • Dealing with any client queries and attending client meetings if needed, • Inspiring, motivating and leading your Reception / Front of House team, • Taking a hands-on approach, undertaking team duties as needed, • Taking on Business Centre Manager responsibilities in their absence, • Maintaining the safety of the building and ensuring the facilities management of the building is maintained and continually updated, • Assisting in the recruitment of team members, • Conducting daily walk rounds to ensure every aspect of the building is to the highest standards, • Assisting the Finance Department as needed What we’re looking for: • Impeccable standards of customer service and the desire to join an organisation that is recognised as a leader in providing world class levels of client service, • Experience in a 5* service, luxury retail/brand or real estate environment is desired, • Highly organised nature, • Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way, • Ability to build strong relationships at all levels of the business, • Demonstrable supportive and nurturing leadership qualities, • Proactive problem-solving skills and excellent attention to detail and accuracy, • Well presented, professional and motivated, • Available imminently and able to commit to a Temp to Perm opportunity Interested? If this sounds like the role for you and you have the skills and experience we’re looking for, then do not hesitate! Please submit your CV ASAP, quoting ‘CP - Assistant Centre Manager - 5* Corporate Hospitality’

Location: Remote Full time (Mon - Fri, 35 hours pw) Hours must be compatible with UK working day Salary starts: £28k - £32k (depending on experience) Reporting into: Account Manager – Paid Media Our Mission Pepper is an award-winning, creator-first social media agency, with a human approach at its core. As a Senior Paid Social Executive, you’ll be a key member of our growing Paid Media team, responsible for planning, executing, and optimising high-performing paid social campaigns. You’ll bring strong hands-on expertise across Meta and TikTok, with the confidence to manage campaigns independently while contributing to strategy. This role is ideal for someone with 2+ years experience who is ready to step up, take ownership of accounts and play a more strategic role in campaign delivery. You’ll work closely with the Account Manager to help develop your career and skill set. The role is fully remote, with occasional opportunities or in-person client meetings and team collaboration. Outcomes To succeed in this role, you’ll combine technical expertise with a strong analytical mindset and creative curiosity. You’ll take owners of campaign execution and optimisation across key platforms, ensuring budgets are spent efficiently and performance targets are met or exceeded. You’ll play an important role in shaping performance strategy, testing new ideas, and driving continuous improvement across accounts. Key responsibilities include: Campaign Strategy & Execution • Plan, build and manage paid social campaigns primarily across Meta and TikTok, • Support and learn additional platform activations (LinkedIn, Pinterest, YouTube, Yahoo) where relevant, • Develop full funnel campaign structures (awareness, consideration, conversion), • Build and test audiences including custom audiences, lookalikes and retargeting strategies, • Write compelling ad copy and collaborate with creative teams to brief assets, • Manage campaign budgets to hit KPI’s including CPA, ROAS and revenue targets, • Be able to lead on 1+ key client account/s Performance Optimisation & Analysis • Monitor live campaigns daily and proactively identify optimisation opportunities, • Conduct A/B testing, • Analyse performance data, • Produce and build regular reports that highlight performance, learnings and next steps, • Support improvements in reporting processes Client & Team Collaboration • Support Account Managers in client communication and performance updates, • Talk through campaign results and optimisations in client calls, • Work closely with influencer and organic teams to gain access to social channels, • Share platform knowledge and testing insights with wider teams Essential Requirements • 2+ years of hands-on paid social experience, ideally within an agency, • Confident in Meta Ads Manager and TikTok Ads Manager, • Proven experience managing budgets and driving performance targets against KPIs, • Confident in Excel or Google Sheets, • Excellent written and verbal communication skills Who? • Ambitious and motivated to step into a more senior role, • Likes to work in an agile team and have influence over decision-making, • Passionate about keeping ahead of digital trends, testing new ideas, and pushing for innovation., • Excited to grow into new areas like PPC and other paid media channels. Competencies At Pepper, our success comes from keeping a human approach at the centre of everything we do. To thrive here, you’ll demonstrate that you are: • Proactive: you anticipate challenges and opportunities before they arise., • Problem-Solving: you seek creative solutions, not roadblocks., • Supportive: you lift others up and share your knowledge generously., • Ownership-Driven: you take pride in accountability and high standards., • Proud of Your Work: you care about impact, craft, and results.