Senior IP Engineer
hace 2 días
Marlow
We are seeking an experienced, Senior IP Engineer to lead our third-line engineering and network build teams. You’ll play a critical role in standardising the delivery of new services, managing resource allocation, ensuring technical consistency, and enabling seamless handover into live operations. Previous management experience isn't a must have for this one. You’ll be responsible for ensuring that infrastructure and project delivery align with operational readiness, compliance, and business efficiency, with a strong focus on SD-WAN deployment, Fortinet estate management, licensing, and vendor engagement. Responsibilities: Project Delivery & Service Transition: • Own the end-to-end technical delivery of infrastructure projects into live service., • Work with Solution Architects and Technical Design Authority to ensure new technologies meet through-life support standards., • Validate configuration templates and ensure accurate metadata for ITSM and monitoring platforms., • Ensure robust service transition processes with full documentation, operational readiness, and support protocols. Major Incident & Escalation Management: • Act as the technical lead for major incidents, chairing tiger teams and coordinating cross-functional comms with SDMs, engineers, and vendors., • Oversee root cause analysis (RCA) and implement technical fixes to avoid repeat issues., • Support the Network Operations Manager in bridging project and live operational gaps. Team & Technical Leadership: • Lead and manage the third-line (IP Engineering) and build teams responsible for network delivery and technical escalations., • Drive consistency in build quality and configurations through gold standards and SD-WAN rollout playbooks., • Oversee performance, training, and progression of the team, including skills planning for Juniper to Fortinet transition., • Conduct regular 1:1s, appraisals, and maintain a dynamic training matrix aligned to certification goals (e.g., NSE certifications). Licensing & Vendor Oversight • Manage product licensing across the estate (Juniper, Fortinet), ensuring accuracy, risk awareness, and alignment with commercial planning., • Work closely with procurement and commercial teams to maintain valid support contracts and avoid service disruption., • Maintain effective working relationships with vendors (e.g. BT, Virgin, Neos) to manage external circuit and hardware escalations. Essential skills/qualifications • Proven leadership in managing engineering teams within telecoms or network service providers., • Strong understanding of SD-WAN architectures and secure network delivery., • Hands-on experience with Fortinet products, including FortiGate, FortiManager, FortiAnalyzer, and ideally FortiPortal., • Experience delivering projects into operational service with clear documentation and handover., • Confident in chairing technical incident bridges and leading cross-functional teams., • Knowledge of ITIL v4, particularly in incident management, problem management, and service, • transition., • Strong communication skills — capable of translating technical complexity into business-level language., • Experience in managing and tracking licensing for network and security platforms., • Familiarity with external circuit providers (BT, Virgin, Neos) and vendor engagement. Apply now for an immediate interview.