Director of Resourcing, Capability and Workforce Delivery - Belfast
3 days ago
Belfast
About the job Job summary The Director of Resourcing, Capability and Workforce Delivery is a senior leadership position within HMRC's new HR Operating Model. It is designed to strengthen strategic impact, support transformation, improve workforce outcomes, and align HR activities with business priorities. The model is underpinned by clear accountability, strong enterprise-wide collaboration, and evidence-led decision-making. The Director is responsible for ensuring that HMRC possesses the skills, capacity, and agility necessary to fulfil both operational and transformation objectives. This role unites workforce planning, resourcing, internal mobility, capability, and career development, delivering a cohesive and forward-looking workforce system. With a strong cross‑HMRC focus, the Director builds effective relationships with senior leaders to shape workforce strategy and ensure the organisation has the right skills, capacity and deployment flexibility to meet current and future needs. Through insight-led planning and robust risk management, the role enables leaders to make informed, transparent workforce decisions. By championing a modern, skills-based, and data-driven workforce model, the Director facilitates improved planning, agile talent deployment, and well-defined career pathways, ensuring alignment with HMRC's strategic risks and priorities. Overseeing a budget of £33.1m, the Director leads a directorate of 286 FTE, including line management of six Deputy Directors and oversight of key portfolios covering resourcing, recruitment, job architecture, workforce planning, talent, and learning and capability. These functions are integrated to support more effective decision-making, faster deployment of people, and clearer career pathways. Candidate Information Session The vacancy holder, Helen Pickles, will be hosting a livestream event on Friday 10 April 2026, , for applicants who wish to learn more about the role, People and Places Group, and HMRC. There will be time for you to ask questions directly to Helen and we will also discuss the application process and next steps. Please register your interest here: Information Session: Director Resourcing, Capability & Workforce Delivery - Fill in form Job description The Director has ownership of HMRC's job architecture and capability framework, establishing consistent standards for organisational design, workforce planning, and career development. The Director translates strategic priorities into actionable workforce plans in collaboration with senior leaders. Strengthening the use of workforce insight is a core focus. By leveraging data, digital tools, and HR technology, the Director drives evidence-based decisions and continuous improvement across workforce services. In addition, the role is central to embedding the HR operating model, improving governance, reducing duplication, and enhancing the experience for leaders and colleagues. The Director also represents HMRC within the wider Civil Service, contributing to the Civil Service People Strategy. Key Responsibilities • Lead workforce capability and skills development , ensuring learning and development remain aligned to changing organisational needs and future skill requirements., • Set the strategic direction for learning and development , championing digital learning, continuous development, and clear pathways for career progression., • Establish and maintain strong governance and accountability across all workforce management activity, setting clear expectations to ensure quality, consistency, and compliance., • Drive continuous improvement across workforce services , embedding feedback loops, service metrics, and customer insight to refine delivery and improve, • Provide enterprise leadership across HR , fostering a unified leadership team with shared purpose, clear accountabilities, and aligned priorities., • Create clarity of decision‑making and prioritisation , ensuring resources are focused on the highest‑value activities and organisational, • Lead by example in evidence‑based practice , using data and insight to inform decisions, measure impact, and drive sustained improvement., • Actively address fragmentation, duplication, and inefficiency , ensuring workforce services and initiatives are joined‑up, streamlined, and consistently, • Model and promote a culture of empowerment, collaboration , and visible accountability, enabling teams to innovate, learn, and deliver at pace., • Provide enterprise leadership across HMRC and the wider Civil Service , leading integration with the Unity technology estate to maximise automation, workflow design, and digital simplification., • Proven senior HR leadership experience in a large, complex organisation, with a strong track record across workforce planning, resourcing, learning, and talent development., • Demonstrated ability to lead large‑scale organisational change, delivering measurable business impact and service improvements in fast‑moving, high‑pressure environments., • Strong strategic thinking and business acumen, with the ability to translate organisational priorities into clear, deliverable HR strategies., • High level of digital and data literacy, using insight and analytics to inform decision‑making, improve workforce supply and address capability gaps., • Excellent stakeholder engagement, communication and influencing skills, with the ability to collaborate across organisational boundaries and inspire teams through change., • Sound knowledge of HR policy, governance, compliance, and employment frameworks, with a commitment to high standards, robust governance, and value for money., • Demonstrable commitment to diversity, equity, and inclusion, fostering an inclusive culture, strong employee experience, and continuous improvement., • A CV detailing your career history, key responsibilities and achievements accounting for any employment gaps within the last two years., • Essential qualifications as specified in the person specification., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020