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Business Intelligence Analyst £47,610 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week - Permanent Proposed Interview Date: TBC We have an exciting opportunity for a Business Intelligence Analyst (BIA) to work as part of the Technology, Data and Change team. You will play a key role in designing, developing and maintaining the organisation's business intelligence solutions. Key Responsibilities Include: • Establishing strong relationships with internal customers and gain a thorough understanding of business areas which enables you to offer alternative approaches and options., • Designing and delivering interactive dashboards, visualisations, and reports in Power BI to support operational and strategic decision-making using a business partnering approach to ensure you meet requirements., • Partnering with the Technology team on the development of the data warehouse, developing efficient ETL (extract, transform, load) processes to ensure data accuracy, consistency, and timeliness., • Work with stakeholders to embed best practice in data entry, validation, and reporting., • Present complex data, findings and recommendations in a clear, engaging, and accessible way., • Ensure data integrity, accuracy, and security in line with GDPR and regulatory requirements. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate will have: Education and Qualifications: • Degree in Computer Science, Data Analytics, or related field, or equivalent experience (E), • Microsoft certifications in SQL, Power BI, Excel or Azure (D), • Vendor certifications in other BI tools (e.g. Tableau Desktop (D) Specialist, DAX, Qlik Sense Business Analyst, SSRS certification) (D) Experience: • Proven experience working in a BI or data analysis role, ideally within housing, public sector, or another service-driven environment. (E), • Strong working knowledge of Power BI (DAX, Power Query, data modelling). (E), • Proven experience of using data warehouses (e.g. Views, SQL, Data modelling). (E), • Experience collaborating with stakeholders in requirements analysis/gathering role. (E), • Proven experience producing business insights and translating data into actionable recommendations. (E) Skills, Knowledge and Abilities: • Strong SQL skills (queries, views, procedures, functions, optimisation). (E), • Understanding of data governance, data quality, and GDPR compliance. (E), • Experience of identifying, monitoring and improving data quality. (E), • Strong analytical and problem-solving skills, with a focus on tenant impact. (E) The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

Our new Police Constable Entry Programme (PCEP) blends classroom learning at one of our Met in-house training centres with learning on the job. You'll spend the majority of your time working alongside experienced police officers out on London's streets. Its a two year programme that counts as your probation. The training is based on the national policing curriculum and focuses on preparing you for a hands-on policing role. You will spend the first few weeks of your training learning the law and specialist policing knowledge, ready to join your team out on the streets. While you will learn and develop your policing knowledge and practice you will not gain an academic qualification. The starting salary is over £42,210. On successful completion, you'll earn £44,844. All salaries include allowances. Eligibility criteria You must meet the eligibility criteria to be a police constable set out in'Who we are looking for'. You will need a Level 2 qualification in English language at a GCSE grade C or above, or grades 4 to 9, and one of the following: • Two A Levels at grade E or above in any subject or be working towards these, • Level 3 qualification or be working towards one, including an International Baccalaureate ...

Head Chef When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head Chef Care Home: St Michaels Court Hours per week: 40 Salary: £15 to £16 an hour About the role: We are currently recruiting for a Head Chef to join our Hospitality team. Working as a Head Chef at Runwood Homes, you will have the chance to deliver hotel and restaurant standard meals without the split shifts and long hours. Our Head Chefs have full autonomy in creating nutritious, flavoursome, and well-balanced menus, whilst liaising with residents to ensure they are involved in the menu creations. We are looking for a warm, motivated, and passionate Head Chef who is driven by quality and high standards, to deliver person-centred hospitality to our residents. Benefits of working with Runwood Homes: 28 days Paid Holiday Weekly Pay Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure Employee Assistance Scheme that is also available to immediate family members Comprehensive induction and ongoing training Free DBS Check and uniform Funding and support towards obtaining NVQ Level 1 and 2 in Health and Social Care Opportunities to progress your career within the company Free, on-site parking Employee of the Month awards Key responsibilities: Work within the agreed company budget. Ensure all kitchen staff are trained on dish specification and budget control. Manage the stock in the kitchen. Inspire and motivate the team to achieve food to specification and therefore ensure satisfaction of our residents. Lead by example, setting the pace and standards. Meet monthly with the management team to ensure dietary requirements for all residents are met. Train and develop the team to deliver food to specification and exceed residents expectations. Ensure all food is cooked to a safe temperature and is taste tested before serving. Ensure that the storage of food meets company and statutory health and safety requirements. Deliver the company kitchen standards as identified on the kitchen audit. Implement and ensure the company Health and Safety policy is met at all times this includes the training of all kitchen staff. About you: The successful Head Chef will have relevant experience within a catering environment. You will have a secure understanding of special dietary and nutritional requirements, and be able to implement methods to ensure these needs are met. You will also have your Intermediate/Advanced Food Hygiene certificate, and a full understanding of H.A.C.C.P. You will be responsible for ensuring this is adhered to, and all relevant documentation is completed. Additionally, you will have experience in achieving food margins, and writing and planning menus with costing. As a Head Chef, you will possess excellent leadership skills, and the ability to communicate effectively at all levels. About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry. All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances. You can apply for this role by completing our short application form or by visiting the home where one of our team can help you. TPBN1_UKTJ

Service Charge & Rent Officer £39,330 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week Proposed Interview Date: TBC We have an exciting opportunity for a Service Charge & Rent Officer toleadon managing agents and carryout the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents. Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Ensure that service charge, estate-based charges and utility billing arrangementscomply withthe relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation. Ensure that all statutory obligations are met, including the provision of annual service charge certificates andaccuratereporting in line with regulatory requirements. Provide clear and transparent communication to residentsregardingservice charge billing, including responding to queries and explaining charges in an understandable manner. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience. Evidence of continued professional development Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar. Experience: Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing. Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits. Experience in operational management in a customer facing team. A track recordof customer excellence and performance against KPIs Experience of change management and supporting changes in software and systems. Experience of working within a customer-focused environment and handling challenging customer interactions. Knowledge of housing management software and systems used to manage service charge billing and reporting. Experience ofmodifyingand maintaining policy and procedures. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery. Experience of stakeholder management of both internal and external stakeholders. Skills,Knowledgeand Abilities: Knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents. Knowledge of developing IT systems for managing service charges & rents. Knowledge of the Landlord and Tenant Act 1985 & Housing Acts. Strong ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Strong customer service skills, with a focus on resolving queries and complaints ina timelyand professional manner. Strong skills in financial modelling, budgeting, and forecasting Proficiencyin using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: A collaborative approach and excels in building andmaintainingstrong stakeholder relationships internally and externally. Strong analytical and problem-solving skills, with the ability to interpret financial data andidentifytrends or issues. Strong organisational and time-management skills, with the ability to manage competing priorities effectively. Elevated level of attention to detail and accuracy in financial and service charge calculations. Strong interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents. Proficient in Microsoft Office, particularly Excel, and housing management software systems. A proactive approach to continuous improvement and process development. This role may require occasional travel to different properties and meetings across the Housing Associations portfolio. A flexible approach to work may berequiredduring peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation). Please note this role is subject to a Basic Disclosure and Barring Service check The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can doa great jobfor our tenants. We trust our colleagues to do the rightthingand we are looking for people whose values are aligned with ours (PACE Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop,parkor a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. TPBN1_UKTJ

Head of Service Charges,Rentand Income £65,000 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week Proposed Interview Date: TBC We have an exciting opportunity for a Head of Service Charges, Rent & Income toprovidestrategic leadership and operational oversight for Saffron Housing Trusts service charges, rent application and income collection activities. Ensuring that delivery is compliant, customer-focused, and aligned with best practice whilst maximising income across the 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes. Provide visible, values-based leadership contributing to cross departmental collaboration. Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders. Oversee the setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges ensuring compliance with legislation and transparency for residents. Lead initiatives to enhance tenant and residents engagement, ensuring we listen to and act on customer feedback. Maintain up to date knowledge of government, regulatory requirements, and best practice across the sector ensuring that all policies and processes are kept up to date tomaintainregulatory compliance. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience (E). Evidence of continued professional development?(E) Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Membership with theChartered Institute of Housing (CIH)orThe Property Institute (formerly IRPM) (D). Experience: Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting. In depth experience in managing complexvariable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Deep understanding ofleasehold management, Section 20 consultationprocesses and managing external third-party managing agents. Experience of income collection and welfare benefits. Experience in creating and developing policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPIs. Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders. Skills,Knowledgeand Abilities: Extensive knowledge of government policy, legislation, regulations, in relation to service charges, rents and collections. Extensive knowledge of leases, tenancies, legislation, and case law in relation to income collection, servicechargesand rents. Knowledge of developing IT systems for managing service charges,rentsand income collection. Comprehensive knowledge of theLandlord and Tenant Act 1985 & Housing Acts. Knowledge of the Regulator of Social Housings Consumer Standards (2024) and new inspection framework. Knowledge of sector risk themes and the impact of these on service charges,rentand income collection. Coaching and leadership skills to enable a team to develop to achieve its full potential. Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively. Excellent skills in financial modelling, budgeting, and forecasting Proficiencyin using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: People centred committed to a coaching culture that empowers staff, colleagues, and residents. Strategic and outcome-focused with a strong grasp of governance and accountability, who balances financial rigor, with social purpose and pragmatism. Adopts a collaborative approach and excels in building andmaintainingstrong stakeholder relationships internally and externally. Please note this role is subject to a Basic Disclosure and Barring Service check The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can doa great jobfor our tenants. We trust our colleagues to do the rightthingand we are looking for people whose values are aligned with ours (PACE Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop,parkor a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. TPBN1_UKTJ

PERMANENT* Speech & Language Therapist – ADHD/Autism/Dyslexia/Dyscalculia Hybrid - On site clincs at NR3 1YE Salary - £30,000 to £55,000 DOE Service Care Solutions are proud to be recruiting for a Speech & Language Therapist (Neurodevelopmental) on behalf of a leading independent provider of autism and ADHD assessments across the UK. This innovative service delivers high-quality, evidence-based neurodevelopmental assessments for children, young people and adults through both NHS-funded and private pathways. Through Service Care Solutions, you’ll join a passionate multidisciplinary team dedicated to delivering timely, accurate diagnoses and improving long-term outcomes for families. The organisation is committed to clinical excellence and clinician wellbeing, equipping staff with cutting-edge digital systems, smart report-writing tools and in-house IT support to reduce administrative burden and enhance clinical impact. Responsibilities Conduct face-to-face structured observations as part of neurodevelopmental assessments Complete remote developmental history interviews with parents and carers via Zoom Participate in collaborative MDT diagnostic discussions (with senior support where required) Deliver clear, compassionate feedback to families Produce accurate, high-quality diagnostic reports using smart report-writing tools Meet service KPIs through effective caseload management Provide clinical supervision where applicable Travel to clinic bases for in-person assessments (hybrid roles)Requirements Minimum 1 year’s professional registration with HCPC, NMC, GMC or Social Work England HCPC – Clinical Psychologist, Counselling Psychologist, Educational Psychologist, Speech and Language Therapist, Occupational Therapist NMC – Mental Health Nurse, Learning Disability Nurse, General Nurse, Children’s Nurse GMC – Medical Practitioners Social Work England – Social Worker At least 1 year’s experience conducting autism and/or ADHD diagnostic assessments in CYP Strong understanding of differential diagnosis in neurodevelopmental presentations In-depth knowledge of DSM-5 criteria for autism and ADHD Experience using tools such as ADOS-2, ADI-R or equivalent Eligibility to work in the UK How to Apply In return, you’ll receive competitive salary (DOE), annual reviews, pension contributions, 28 days’ annual leave plus bank holidays (and your birthday off), private healthcare, CPD opportunities, supervision and access to a collaborative clinical network. If you’re looking to make a genuine difference in neurodevelopmental care, Service Care Solutions would love to hear from you. Why Join Service Care Solutions? £250 Welcome Bonus • We are offering a Welcome Bonus of £250, paid after completion of 150 hours (or equivalent) in your new placement. Refer a Friend (Earn up to £750 per Referral) • Simply refer your friend. If they get the role, we’ll give you up to £750 per Referral. To Apply: Please contact Chris on using the below details: E: (url removed) T: (Apply online only)

PERMANENT* Occupational Therapist – ADHD/Autism/Dyslexia/Dyscalculia Hybrid - On site clincs at NR3 1YE Salary - £30,000 to £55,000 DOE Description Service Care Solutions are proud to be recruiting for an experienced Occupational Therapist to join a purpose-driven neurodevelopmental service transforming autism and ADHD care across East Anglia. Working within a supportive multidisciplinary team, you will contribute to high-quality diagnostic assessments for children and young people. This hybrid role combines remote developmental history interviews with face-to-face structured observations at clinic bases. Through Service Care Solutions, you’ll join an innovative organisation that embraces digital workflows, smart report-writing tools and a custom-built electronic health record system to reduce admin time and maximise clinical impact. Ongoing training, IT support and a collaborative culture ensure you are fully supported at every stage. Responsibilities Conduct face-to-face structured observations as part of neurodevelopmental assessments Complete remote developmental history interviews with parents and carers via Zoom Participate in peer MDT diagnostic discussions, with senior clinical support where required Deliver clear, compassionate diagnostic feedback to families Produce accurate, high-quality clinical reports and formulations using smart tools Meet service KPIs through effective caseload management Provide clinical supervision (where applicable) Travel to clinic bases for in-person assessments (hybrid roles) Requirements Minimum 1 year’s professional registration with HCPC, NMC, GMC or Social Work England HCPC – Clinical Psychologist, Counselling Psychologist, Educational Psychologist, Speech and Language Therapist, Occupational Therapist NMC – Mental Health Nurse, Learning Disability Nurse, General Nurse, Children’s Nurse GMC – Medical Practitioners Social Work England – Social Worker At least 1 year’s experience conducting autism and/or ADHD diagnostic assessments in CYP Strong understanding of differential diagnosis in neurodevelopmental presentations In-depth knowledge of DSM-5 criteria for autism and ADHD Experience using tools such as ADOS-2, ADI-R or equivalent Eligibility to work in the UK How to Apply In return, you’ll receive competitive salary (DOE), annual reviews, pension contributions, 28 days’ annual leave plus bank holidays (and your birthday off), private healthcare, CPD opportunities, supervision and access to a collaborative clinical network. If you’re looking to make a genuine difference in neurodevelopmental care, Service Care Solutions would love to hear from you. Why Join Service Care Solutions? £250 Welcome Bonus • We are offering a Welcome Bonus of £250, paid after completion of 150 hours (or equivalent) in your new placement. Refer a Friend (Earn up to £750 per Referral) • Simply refer your friend. If they get the role, we’ll give you up to £750 per Referral. To Apply: Please contact Chris on using the below details: E: (url removed) T: (Apply online only)

Service Charges & Rent Manager £49,680 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week Proposed Interview Date: TBC We have an exciting opportunity for a Service Charges & Rent Manager to beoperationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Develop, implement, and manage the annual service charge budgets for all properties within the Housing Associations portfolio, ensuring accuracy and transparency. Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Ensure that service charge, estate-based charges and utility billing arrangementscomply withthe relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation. Provide clear and transparent communication to residentsregardingservice charge billing, including responding to queries and explaining charges in an understandable manner. Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions. Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction. Deliver a high standard of customer service ensuring customer outcomes are effectively delivered. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience (E). Evidence of continued professional development (E) Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Experience: Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits. Extensive experience in operational management and leading a customer facing team. A track recordof customer excellence and performance against KPIs Experience of change management and being and subject matter expert for changes in software and systems. Experience of working within a customer-focused environment and handling challenging customer interactions. Knowledge of housing management software and systems used to manage service charge billing and reporting. Experience ofmodifyingand maintaining policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPIs. Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders. Skills,Knowledgeand Abilities: Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents. Knowledge of developing IT systems for managing service charges & rents. Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts. Knowledge of the Regulator of Social Housings Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms. Coaching and leadership skills to enable a team to develop to achieve its full potential. Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively. Strong customer service skills, with a focus on resolving queries and complaints ina timelyand professional manner. Strong skills in financial modelling, budgeting, and forecasting Proficiencyin using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: Coaching and leadership skills to enable a team to develop to achieve its full potential. Adopts a collaborative approach and excels in building andmaintainingstrong stakeholder relationships internally and externally. Strong analytical and problem-solving skills, with the ability to interpret financial data andidentifytrends or issues. Skilled in gathering andleveragingcustomer feedback to drive continuous improvements. Exceptional organisational and time-management skills, with the ability to manage competing priorities effectively. High levelof attention to detail and accuracy in financial and service charge calculations. Excellent interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents. Proficient in Microsoft Office, particularly Excel, and housing management software systems. A proactive approach to continuous improvement and process development. This role may require occasional travel to different properties and meetings across the Housing Associations portfolio. A flexible approach to work may berequiredduring peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation). Please note this role is subject to a Basic Disclosure and Barring Service check The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can doa great jobfor our tenants. We trust our colleagues to do the rightthingand we are looking for people whose values are aligned with ours (PACE Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop,parkor a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. TPBN1_UKTJ