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Job Title: Head of Customer Experience Salary: £55,000 – £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join an innovative & award-winning tech client. We’re looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey – from onboarding and support, to training and long-term success – helping to improve how customers learn, adapt, and get real value from our client's product. You’ll lead the Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial – and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact. Key Responsibilities: Team Leadership • Lead and support the Customer Service and Product Training Manager, who is responsible for; 2 Team Leaders, 5 Customer Support Specialists, who work a number of shifts to cover our global Customer base and 2 Pre-Sales Consultants., • Foster a strong team culture with clear goals, collaboration, and accountability, • Champion professional development and operational excellence, • Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support, • Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the most from our client's product, • Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction, • Identify and address recurring customer issues through long-term and scalable solutions, • Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact, • Monitor CSAT survey responses and resolution time metrics, • Use data to inform priorities and track the success of CX initiatives. What we are looking for: • Experience leading customer experience, customer success, or operations teams in a technology or product-led environment, • Strong team leadership and stakeholder management skills, • Customer-first mindset with a bias for action and improvement, • Analytical and data-informed approach to decision-making, • Experience working cross-functionally with product, engineering, and marketing, • Bonus: exposure to Agile, Lean, or continuous improvement methodologies. Why Join Us? • Work in a fast-growing, innovative tech company making a global impact, • Hybrid working arrangements (2 days/week in our Warwick office), • Close collaboration with senior leadership, • Comprehensive benefits package including:, • 25 days annual holiday + 8 public bank holidays, • Pension plan, • Health insurance, • Healthcare cash plan, • 24/7 Employee Assistance Programme (EAP), • Company share scheme, • Discount schemes, • Free on-site car parking, • Monthly team lunches, • A supportive and collaborative culture with opportunities to develop and grow.

About Us The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We're hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards. We create a feel-good experience through our CARE values: Caring, we are hosts with heart, helpful and respectful to customers – putting people first. Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up. Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail. Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment. Benefits: As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance: • Complimentary access to our health club, group exercise classes, and golf facilities. • Bonus holiday days to reward long tenure - because we truly value commitment. • Wedding Day off (conditions apply). • Birthday Day off (conditions apply). • A paid Volunteer Day to support causes you're passionate about (available after one year's service). • 70% off meals while on duty and 25% off when off-duty. • 25% off retail. • 25% off spa treatments (if booked and taken on the day). • Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract). • Access to our Employee Assistance Programme, offering support for any challenges you may face. • Personal development programs to support growth and for the considerable opportunities in our expanding group. • Take advantage of our Cycle to Work scheme for a greener commute. • Exclusive competition opportunities for team members with a golf handicap. • Wagestream, offering financial flexibility. • Free parking. • Uniform provided. The Role: Our Club is seeking an experienced and passionate Fitness & Wellbeing Manager to lead a range of fitness and wellbeing programmes across wellness, group fitness, gym/studio, pool, and crèche. Your role will be pivotal in ensuring an exceptional membership experience while delivering creative services for all members. You will oversee a clean, safe, and well-maintained environment across all departments, collaborating with the Wellness Coaches, Swimming Co-ordinator, Lifeguards, Group Fitness Coordinator, and Crèche Manager. You'll ensure health and safety compliance, maintain industry standards, and evaluate team performance to ensure high-quality service. You will provide training and development for fitness and wellness, and the crèche team, ensuring industry certifications are maintained, and manage operational policies, goals, and procedures. In collaboration with the Membership Sales Manager and Event Sales Manager, you will create promotions and activities to drive registrations, boost sales, and engage members. Budget management and cost control will also be key to ensuring profitability and delivering The Club Company Wellness Experience. If you are committed to creating a positive and motivating environment, driving operational excellence, and helping our members thrive, we would love to hear from you. Experience & Skills Required: • CIMSPA related qualifications. • Bachelor's degree in physical education, sports or recreational management, sports marketing or related discipline. • CPR, First Aid, or AED certified. • Experience in a health and fitness facility management desirable. Schedule: • We operate a 7-days a week business, between 0600 to 2300 • Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays Embracing You: We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way! TPBN1_UKCT

Field Sales Manager – Education Sector. Train, recruit, and mentor sales professionals to. SaaS/software background with knowledge of sales methodologies (Sandler, Challenger, SPIN, Value Selling, etc.

They’re seeking an experienced education sales professional to drive new business across US school districts (Grades 6–12), alongside opportunities in UK Multi-Academy Trusts and international school groups. This is a hands-on, full-cycle sales role. Their focus is secondary education across:.

If you’re passionate about education and people and looking for a fast‑paced, collaborative environment, and want to work with cutting‑edge technology, then we’d love to hear from you! Please keep an eye on your spam/junk email folder for correspondence from Team Tailor. You will work closel

Nord Anglia Education, the world’s leading private school organisation, is looking for a Regional Sales Manager to join its Global Recruitment Team (GRT). Regional Sales Manager - Turkey. The role is based remotely within Turkey and involves driving performance across educational agent partners an

Your role combines sales and education, requiring strong relationship skills, an understanding of the beauty industry, and a passion for helping clients succeed. A digital solutions company in Greater London is seeking an Account Manager to join their Education team.

This Sales Exec position is suited for either someone who is new to sales or someone already working in a similar sales or account management position. Experience in sales and / or account management. ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the rec

A leading education services company in London is looking for a Sales Development Executive to support clients in the higher education sector across the UK and Europe. Responsibilities include managing client relationships, supporting sales initiatives, and contributing to revenue growth. The ideal

As EMJ continues to scale its education offering globally, the Medical Education Lead will shape and sell market‑leading CME solutions that deliver value for industry partners and meaningful learning for HCPs. This is a hands‑on sales leadership role where educational vision meets commercial per

We are now looking for a Sales Specialist to help grow our reach within the education, training, and qualifications sectors. Solid sales experience within education, training, or qualifications is essential. We are a non-profit organisation delivering high quality education programmes across the UK.

The Sales Enablement Specialist will play a key role in ensuring their sales teams are equipped with the training, skills, and tools they need to be successful from onboarding new hires to delivering ongoing learning that drives performance improvement. They are now seeking an experienced Sales Enab

A haircare brand is seeking a UK Sales & Education Specialist based in London to drive sales performance and brand awareness through exceptional education and customer engagement.

A leading fragrance company is seeking a strategic and results-driven Director of Sales to lead their Account Management, Education, and Field Sales Teams in the UK and EU markets. This role involves full ownership of driving retail sales and expanding market share. The ideal candidate should have o

As a Senior Sales Manager, you’ll target and secure new business within large multi-academy education trusts (30+ schools). B2B sales, with a strong track record, in the education or technology sectors. Identify pursue and develop new business opportunities within the education sector, using tailo

The role involves establishing client relationships, achieving sales targets, and providing tailored solutions for clients' educational needs. Candidates must speak Chinese and have strong communication skills, preferably with sales experience, particularly in the education industry. A leading educa

A leading recruitment agency is seeking a dynamic Regional Sales Manager for the South West to drive growth in the education sector. The ideal candidate will possess strong tender-writing skills, a proven track record in field sales, and excellent relationship-building abilities.

As the Sales Manager for Ireland, you will be the primary owner of Flywire’s footprint in the Irish Higher Education market. Pipeline Management: Build and maintain a robust pipeline of opportunities, managing the full sales cycle from discovery to negotiation and close (Salesforce hygiene is a mu

Work cross‑functionally with Product, Marketing, Education Delivery, and Regional Sales to ensure global alignment. Global Competency Assessment Sales Manager. In this senior, consultative sales role focusing on expanding enterprise adoption, developing global partnerships, and positioning CCAM as

The ideal candidate is a native Mandarin speaker with strong English skills, academic background from a top university, and an excellent sales track record. This hybrid role includes responsibilities like conducting consultations, closing education programmes, and developing partnerships within the

The amika UK Sales & Education Specialist is responsible for driving sales performance and brand awareness across key UK retail partners. Anchored in a passion for premium haircare and a customer‑first mindset, the Sales & Education Specialist is a true brand ambassador—someone who inspires conf

A recruitment agency is seeking experienced Regional Sales Managers for the education sector in the UK. You'll manage key relationships and develop new business across defined territories, requiring proven sales abilities and a strong drive.

A global beauty company is seeking a Sales & Education Executive to manage in-store sales and education events. Candidates should have a minimum of 5 years in beauty & retail sales, experience in training, and strong communication skills.

This full-time remote/hybrid role demands excellent spoken and written English, a proven sales track record and the ability to manage the full sales cycle, from inquiries to enrolments. A leading EdTech company is seeking a high-performing Sales Consultant to drive revenue growth across the United K

A non-profit education organization is seeking a Sales Specialist to expand its reach in the education and training sectors. The ideal candidate should have solid sales experience, particularly in education, with strong communication and relationship-building skills. This freelance role involves con

Directly manage Area Sales Managers and Education Manager for UK & Ireland, ensuring performance and development. National Sales and Consumer Education Manager, UK & Ireland (Maternity Cover). Define and implement the regional Education Strategy aligned with business growth and retailer priorities,

A leading international education provider is seeking a Regional Sales Manager to join its Global Recruitment Team.

A leading furniture solutions provider is searching for an Area Sales Manager primarily to cover the education sector in the North, Scotland, Ireland, and Scandinavia. The ideal candidate will have B2B project-led field sales experience, excellent communication skills, and familiarity with furniture

A global medical technology company in the UK is seeking a Sales and Clinical Education Specialist to provide clinical education and sales expertise for their innovative Obstetrics product range.

As a Supercoach Sales Trainer you will work with their telesales function to ensure everyone is maximising sales through training and coaching sessions. You will deliver a range of sales focused learning solutions to develop knowledge, skill and strengths of the sales team. Maximize sales productivi

Sales and Operations Administrator. Join a leading training provider based in North London as a Sales and Operations Administrator. This role is crucial in supporting both sales and operations activities, ensuring the smooth daily operations and delivery of high‑quality training courses across var

Significant experience in Education development, or education sales roles. You will work cross‑functionally with central RTM teams, local sales, education specialists, and carrier partners to design innovative education propositions, build strategic partnerships, and deliver measurable growth acro

The Sales & Education Executive is accountable for the overall performance of their business area and is responsible for managing the commercial performance through driving in‑store sales, education and events. Work closely with your manager to schedule calendar and strategise sales & education op

A recruitment agency is seeking a Regional Sales Manager to drive business growth across Scotland and Northern Ireland. This field-based role focuses on developing new client partnerships and maintaining relationships with educational institutions. Candidates should have a successful sales backgroun

Nord Anglia Education, a leading private school organization, is recruiting a Regional Sales Manager for Turkey. Regional Sales Manager – Turkey. Ensure effective lead management and data integrity through CRM (Salesforce).

A beauty company in Greater London seeks a Retail Leader on a 12-month fixed-term contract to oversee retail operations and lead a high-performing team.Responsibilities include executing the global retail strategy, driving expansion initiatives, and managing P&L.The ideal candidate has over 5 years

An educational consultancy firm in the UK is hiring experienced Call Center Executives (Sales) to handle inquiries and convert leads into enrollments for university courses. Responsibilities include handling calls, providing career counselling, and achieving sales targets. Candidates should have 1-2

A leading education provider in the UK is looking for a Sales Representative to work remotely. This full-time role involves guiding parents in enrolling their children in digital skills programs, achieving monthly sales targets, and maintaining CRM records.

A leading software company in the UK is looking for a Sales Strategy Manager to enhance its Education segment strategy. A successful candidate will possess strong analytical skills, sales strategy, and operations experience, with proficiency in Excel and SQL.

A leading international education organization is hiring a Regional Sales Manager to drive student recruitment and enhance relationships with key partners and agents.

A leading beauty company in Greater London is seeking a National Sales and Consumer Education Manager for a 12-month maternity cover.

EdTech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Experience using CRM (Salesforce) and multiple systems and platforms (required). You will work closely with the UK/Europe Country Mana

A leading medical education organization in Greater London is seeking a Medical Education Lead to drive commercial growth and innovation in their CME portfolio. This hands-on role involves shaping strategies, expanding partnerships, and collaborating with cross-functional teams to deliver impactful

A leading educational software company in the UK is hiring a Field Sales Manager to lead its education sales strategy. The ideal candidate will have proven sales management experience, particularly in the education sector, a SaaS background, and exceptional communication skills. Join us to make a si

In the role of Regional Sales Manager, you will be responsible for driving performance of your territory, across Educational Agent Partners and Nord Anglia Boarding schools. On-line applications need to be directly through the Nord Anglia Education careers page and should include a CV. London is our

Directly manage Area Sales Managers and the Education Manager for UK & Ireland. Liaise with Global Consumer Education to identify and close content and training gaps across the region. Own regional P&L, financial planning, forecasting, and delivery of sales and profitability targets.

Have you worked in education and are now looking to move into education recruitment? We have an exciting opportunity to join a new and thriving education recruitment agency in Plymouth. If you have experience working in education, care, or a sales-based role, and you are motivated, driven, and finan