Office Administrator
4 days ago
Rochester
Role Overview This is a hands-on Office Administrator role within a collaborative manufacturing business, reporting to the Commercial Manager. The role supports the sales and leadership team by owning CRM data, Excel-based reporting, pipeline visibility, and office administration. The position is ideal for someone who enjoys working with data, systems, and reporting (orders, invoice follow-up, system uploading, chasing orders, etc.) while also supporting day-to-day sales operations in a close-knit team environment. Key Responsibilities • Own and maintain CRM data accuracy, ensuring pipeline information is current and reliable, • Produce and maintain CRM reports for sales pipeline, forecasting, and delivery tracking, • Filter, analyse, and present information within CRM and reporting tools as part of regular pipeline updates, • Prepare PowerPoint presentations, • Take ownership of delivery tracking, including chasing manufacturers and coordinating with Holliers and other third-party providers, • Upload and manage quotes, pricing information, and sales documentation, • Support order processing and administration with a strong focus on accuracy, • Support delivery forecasting in coordination with sales and operations teams, • Work closely with sales, operations, and management, • Support general office administration including suppliers and facilities, • Operate within a compliance-aware environment including health and safety best practices, • Respond to customer enquiries by phone and email with a customer-first approach Skills & Experience Essential • Confident use of CRM systems and ownership of data, • Experience producing pipeline reports, forecasts, or structured updates, • Strong IT literacy with the ability to learn new systems quickly, • Excellent written and verbal communication skills, • Experience in manufacturing, engineering, wholesale, or technical environments, • Confidence using Microsoft Office, particularly Excel and PowerPoint, • Previous experience supporting sales or operational teams, • Work in a collaborative team where your contribution is visible, • Ownership of CRM data, reporting, and pipeline information, • Opportunity to develop skills in reporting and systems, • Stable, hands-on role with autonomy and trust, • On-site role with strong team collaboration and impact, • 25 days holiday plus bank holidays, pension, training budget, and discretionary bonus