Support Engineer - MSP Experience
9 days ago
Reading
1 day ago Be among the first 25 applicants This range is provided by Digital Waffle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Digital Waffle Location: Primarily office-based in the Reading area, with occasional visits to client sites Job Type: Permanent / Full-Time Salary: £30,000 – £36,000 per annum + up to 10% matched pension contribution Licence: Full Clean UK Driving Licence required MSP experience is essential — candidates without prior experience working within a Managed Service Provider will not be considered. Role Overview: We are currently seeking a highly capable 2nd/3rd Line Support Engineer to join a growing IT Managed Service Provider (MSP). This is a fantastic opportunity for an experienced technical support professional who thrives in a customer-focused, multi-client environment. You’ll provide enterprise-level technical support to a diverse client base, supporting the smooth operation of computer systems, software, and hardware. This is a hands-on role suited to someone with strong problem-solving skills, excellent communication abilities, and a proactive, team-oriented mindset. Key Responsibilities: • Provide remote and occasional on-site technical support to clients (2nd/3rd line)., • Troubleshoot and resolve issues across hardware, software, and networking., • Manage tickets and workflows via a helpdesk system., • Setup, configure, and support desktops, servers, printers, phones, routers, firewalls, and access points., • Document solutions and build a knowledge base., • Collaborate with peers and escalate complex issues when necessary., • Assist with training needs analysis and internal skill development. Technical Requirements: • Experience in a technical support role within an MSP (essential)., • Strong knowledge of Windows OS and modern Windows Server environments (Domains, AD, DNS, DHCP)., • Experience with virtualization technologies (VMware vCenter, ESXi or Hyper-V)., • Good understanding of networking fundamentals and hardware components., • Familiarity with Microsoft 365 suite (Entra, Teams, SharePoint, InTune, Exchange)., • Exposure to backup systems, enterprise firewalls, and email security platforms., • Hands-on experience with remote support tools (e.g., LogMeIn, Rescue)., • Knowledge of security and cloud file-sharing solutions (e.g., Sophos, Egnyte, Ubiquiti) is advantageous., • IT certifications or formal technical qualifications are desirable. Personal Attributes: • Customer-focused with excellent communication skills (written and verbal)., • Detail-oriented and technically articulate., • Able to work under pressure and independently manage workloads., • Collaborative team player with a solution-driven mindset. Schedule: • Monday to Friday, 8:45am – 5:45pm, • Occasional paid weekend work may be required, • Travel time to office and client sites is additional If you're looking to take the next step in your technical support career with a dynamic MSP environment, apply now to join a team where your contribution will make a real impact. • Mid-Senior level, • Full-time, • Information Technology, • Technology, Information and Media, IT Services and IT Consulting, and IT System Testing and Evaluation Referrals increase your chances of interviewing at Digital Waffle by 2x Reading, England, United Kingdom 4 months ago Silchester, England, United Kingdom 3 weeks ago Reading, England, United Kingdom 3 months ago Reading, England, United Kingdom 2 weeks ago Reading, England, United Kingdom 2 days ago Reading, England, United Kingdom 1 day ago Reading, England, United Kingdom 2 days ago Reading, England, United Kingdom 2 weeks ago Reading, England, United Kingdom 1 week ago Reading, England, United Kingdom 3 days ago Reading, England, United Kingdom 3 weeks ago Reading, England, United Kingdom 3 days ago Reading, England, United Kingdom 3 days ago Reading, England, United Kingdom 1 day ago Reading, England, United Kingdom 3 weeks ago Reading, England, United Kingdom 1 week ago Reading, England, United Kingdom 3 weeks ago Reading, England, United Kingdom 1 week ago Reading, England, United Kingdom 2 weeks ago Reading, England, United Kingdom 1 day ago Reading, England, United Kingdom 2 days ago Reading, England, United Kingdom 1 week ago Reading, England, United Kingdom 2 weeks ago Reading, England, United Kingdom 2 days ago Reading, England, United Kingdom 2 weeks ago Reading, England, United Kingdom 1 week ago Reading, England, United Kingdom 1 week ago Reading, England, United Kingdom 2 weeks ago Reading, England, United Kingdom 3 weeks ago Reading, England, United Kingdom 2 weeks ago Reading, England, United Kingdom 2 weeks ago Reading, England, United Kingdom 1 day ago Reading, England, United Kingdom 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr