General Manager
hace 6 días
Birmingham
Are you an experienced operational leader with a background in contract catering, facilities management or large-scale service delivery? Aramark UK is seeking an exceptional General Manager to lead our catering operation at HMP Birmingham, one of the UK's largest Category B prisons. This is a highly visible leadership role with overall responsibility for the safe, compliant, and effective delivery of prisoner feeding, staff catering, retail and visitor catering services across a complex custodial environment. Reporting to the Regional Manager, you will act as the senior Aramark representative on site, leading a team of approximately 16 colleagues and working in close partnership with HMPPS, Ministry of Justice stakeholders and prison leadership teams. This is a unique opportunity for a commercially minded leader who is passionate about operational excellence, people development, client engagement and creating meaningful social impact through rehabilitation and vocational training opportunities. • Competitive salary of £45,000 - £50,000 DOE, • Generous annual leave allowance increasing with service, • Opportunity to purchase additional annual leave, • Company pension scheme, • Life assurance, • Blue Light Card membership, • Employee Benefits Platform including:, • Retail discounts, • Health cash plans, • Employee Assistance Programme, • Online GP service, • Cycle to Work scheme, • Financial wellbeing support, • Career development opportunities within Aramark UK's Justice & Immigration sector As General Manager, you will have full accountability for the day-to-day and strategic management of the HMP Birmingham catering contract. You will lead a high-performing team responsible for delivering services to a large prisoner population alongside staff, contractors, and visitors within a challenging and rewarding operational environment. You will be responsible for: • Overall contract performance and service delivery., • Financial management, budget control, and P&L accountability., • Food safety, health & safety, and statutory compliance., • Client relationship management and stakeholder engagement., • People management, succession planning, and team development., • Delivery of contractual KPIs and service standards., • Continuous improvement initiatives and operational efficiencies., • Supporting rehabilitation through prisoner training and employment opportunities within the catering operation., • Leading the overall catering operation across HMP Birmingham., • Ensuring all prisoner feeding, staff catering and retail services operate safely, efficiently and in accordance with contractual requirements., • Working closely with the Kitchen Manager and Head Chef to manage production planning, stock control, waste reduction, and menu compliance., • Driving service improvements and innovation across all catering operations.Maintaining operational resilience and contingency planning within a live custodial environment., • Acting as the primary point of contact for HMP Birmingham and Ministry of Justice stakeholders., • Building strong partnerships with prison management teams and key decision-makers., • Leading quarterly business reviews and client engagement meetings., • Managing customer expectations whilst ensuring contractual compliance and service excellence., • Managing site budgets and financial performance., • Monitoring labour costs, food costs, and operational expenditure., • Producing forecasts, financial reports, and business plans., • Identifying opportunities to improve efficiencies whilst maintaining service quality., • Leading, coaching and developing a team of managers, supervisors, and catering colleagues., • Creating a positive, inclusive, and high-performance culture., • Managing recruitment, succession planning, and employee development., • Supporting investigations, grievance processes and performance management when required., • Ensuring all colleagues receive appropriate training and development opportunities. Ensuring full compliance with: • HACCP and Food Safety legislation, • Health & Safety legislation, • HMPPS and Ministry of Justice requirements, • Aramark policies and procedures, • Contract specifications and service level agreements, • Leading audits and compliance reviews., • Maintaining exceptional standards of governance and record keeping. We are looking for an experienced operational leader who can confidently manage a large, complex contract and build trusted relationships at all levels. • Significant experience managing large catering, hospitality, facilities management, or service contracts., • Strong financial and commercial acumen with budget management experience., • Proven leadership experience managing multi-disciplinary teams., • Experience working within a highly regulated environment., • Excellent stakeholder management and client relationship skills., • Strong organisational, planning, and problem-solving abilities., • Ability to analyse performance data and translate insights into action., • Resilient, adaptable, and comfortable working within a fast-paced operational environment., • Experience working within custodial, justice, healthcare, education, defence, or other public sector environments., • Level 4 Food Safety qualification., • City & Guilds 706/1 & 706/2, NVQ Level 2 Professional Cookery or equivalent catering qualification., • Knowledge of contract catering and public sector procurement environments., • Be eligible to work in the UK., • Successfully complete enhanced prison security clearance and Ministry of Justice vetting., • Comply with all information security, safeguarding, and operational security requirements., • Always maintain the highest standards of professional conduct and integrity. At Aramark UK, we believe that everyone deserves a workplace where they feel valued, respected and empowered to achieve their full potential. As a Disability Confident and Forces Friendly employer, we welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive. This is more than just a management role-it's an opportunity to lead a critical public service, influence positive outcomes, develop exceptional teams, and make a genuine difference every day. Job Reference: 665790. #J-18808-Ljbffr