Debt Collection Officer
11 hours ago
Bradford
JOB TITLE: Debt Collection Officer REPORTS TO TITLE: Debt Collection Manager BUSINESS FUNCTION/ SUB-FUNCTION: Finance LOCATION: Leeds ROLE PURPOSE: The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self-funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors’ ledger, reducing the number of overdue accounts and maximising payments and minimising debt. ROLE and RESPONSIBILITIES: • Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time, • Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan, • Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments, • Ensure accurate note keeping and records maintenance in GBS systems in a timely manner, • Upload and update data to the relevant systems where debt penalties are in place, • Follow-up and monitor the payments expected to be received, • Monitor and reconcile payments with partner universities, • Monitor the debtors’ report and escalate any issues of non-payment to the Debt Collection Manager, • Experience working in finance operations and AR, • A high degree of computer literacy (particularly Microsoft Office applications), • Expert in MS Excel and pivot tables, • Effective time management and planning, • Ability to work independently and strong communication skills, • Excellent written and verbal communication skills, • Strong decision making and problem-solving skills DESIRABLE SKILLS and EXPERIENCE: • Credit Control experience and working knowledge of recovery guidelines, • Degree level qualification The Debt Collection Officer will also be expected to demonstrate their commitment: • to GBS values and regulations, including equal opportunities policy., • to GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.