Job description: In this position, you will play a key role in the sale of our full range of plumbing and heating products, taking a proactive approach to help drive this part of the business forward. Your overall aim will be to establish and grow our customer base, maximise sales and profit and make MKM Chichester branch the place of choice for all lightside supplies. Grow the customer base • Providing quotations for customers • Purchasing materials and managing stock levels for the category • Dealing with customers both face to face and over the telephone • Giving excellent customer service and sound product advice • Taking a proactive approach to plumbing and heating sales, using every opportunity to make or increase a sale. Sound plumbing and heating product knowledge is essential for this role. • Previous sales experience in a plumbing and heating merchant environment or a builder’s merchant environment is essential. • Confident dealing with customers • The ability to build great customer relationships. • A good telephone manner, excellent communication and interpersonal skills. • Computer literate. In return, you can be a part of the UK’s largest independent Builders Merchant and winner of many industry awards. Some of the benefits we offer include: • A competitive pay package • Generous discretionary bonus scheme • People orientated culture • Substantial staff discounts • Training and development opportunities • Holiday scheme which rewards length of service• Perkbox discounts • Contributory pension scheme• Financial planning support • Cycle to work scheme• Free parking• Life Assurance • Enhanced maternity/ paternity pay • Mental health support Job Type: Full-time Pay: £35,000.00-£50,000.00 per year Benefits: Financial planning services Work Location: In person Reference ID: ALFA240919B
Seeking an experienced administration and sales operative for a busy local general branch insurance brokerage. Both part time and full time considered Attractive rates of pay
Job Description: We are seeking a highly organized and proactive office assistant to support the company operations. The successful candidate will play a vital role in ensuring smooth daily operations and exceptional service. (Full training will be provided from the outset to ensure the successful applicant is fully equipped and confident in performing all tasks to a high standard.) Ideal Skills: Excellent communication and interpersonal skills Organised and good at multitasking Experience with customer service (within the property industry would be helpful) Confident computer user, with experience on MS Office or Google Sheets Familiar with social media platforms and at least minor content creation Ability to manage confidential information with discretion Should be able to drive or at least have the ambition to, and very comfortable on public transport Ideal Attributes: Keen eye for detail Team player Proactive and self-motivated Adaptable and able to manage a diverse range of tasks Enthusiastic about building relationships and delivering exceptional service Key Responsibilities: Enquiry Handling, Data Entry & Client Communication: Make and receive phone calls related to property enquiries Book appointments while collecting/recording essential information Provide personalised advice to clients through various channels (phone, WhatsApp, email, messages, zoom, face-to-face) Data entry and management of contact details Client Relationship Management: Build / maintain strong client relationships, ensuring clients feel valued Foster new client relationships through effective comms / follow-ups Ensure all client interactions are documented, and any required actions are completed promptly Administrative Support: Manage the day-to-day diary of the company owner, Matt, including booking appointments and meetings. Maintain communication with clients, updating them when Matt is in meetings or unavailable. Oversee and manage administrative tasks to ensure smooth operations and prevent any oversight. Compliance Management: Handle pre-marketing compliance, such as gathering client IDs, completing Anti-Money Laundering checks, and obtaining necessary documents like certificates, client forms or title documents. Handle post-offer compliance, such as preparing and managing all necessary documentation, including the memorandum of sale, sales sheets, and weekly sales progression updates. Book and co-ordinate mortgage valuations and private surveys. Social Media Management: Take provisional control of Matt’s social media accounts, including Facebook, LinkedIn, Instagram, YouTube, X and TikTok. Post estate agency-related content across all platforms. Follow up on leads and enquiries generated through social media. Create posts for social media (further training will be provided). Site Visits: Attend a limited number of site visits (such as second viewings, meeting surveyors, key collections / drop offs) Application Process: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and explaining why they are the ideal fit for this role. We look forward to your application to join The Property Expert Group, and hope it’s exciting for you to have the opportunity to join a company dedicated to providing a top-tier service with a personal touch.
The British Association of Teachers of Dancing (BATD) is looking for a motivated and organised Administrative Assistant to join our small, dynamic team. This entry-level position will focus on handling the paperwork for our BATD Scholarship programme, as well as providing general office support. Key Responsibilities: Processing and managing BATD Scholarship paperwork Sorting and distributing incoming and outgoing mail Typing documents, letters, and reports as required Assisting with daily office operations and tasks that may arise Posting updates and announcements on our website and social media platforms (experience in social media management is a plus) Requirements: Strong organisational skills and attention to detail Basic proficiency in Microsoft Office (Word, Excel, Outlook) Comfortable with website and social media updates Ability to multitask and handle various office duties Excellent communication skills Working Hours: 35 hours per week, Monday to Friday, 9:00am to 4:30pm (30-minute lunch break, plus a 20-minute morning break and a 15-minute afternoon break) Salary: £23500 per year.
La Maison Ani is a celebration of love and food a stone's throw from Sloane Street and situated in Jumeirah Carlton Tower, bringing the timeless allure of France to Knightsbridge, London. The Receptionist is serving as a communication hub for all departments. Assisting reception manager and supervisor with the daily duties and maintain constant and consistent presence at the desk. Greet guests in polite and timely manner upon arrival, monitor coat check service. Have a full knowledge of all relevant information regarding the restaurant, service standards and menus. Ensure all special requests are handled efficiently and accurately. Compile daily, weekly, and monthly reports. Overlook and ensure the general day-to-day correspondence and internal administration runs smoothly. Be aware of VIP guests, Food critics, special needs guests, known allergies, etc… Carry out any other reasonable requests as directed by reception and reservation manager.
Duties and Responsibilities: · Manage day-to-day office operations, ensuring efficiency and effectiveness. · Generate leads through networking, cold calling, attending industry events, and leveraging social media. · Schedule and assign cleaning duties to staff members. · Conduct regular inspections of the premises to ensure cleanliness and adherence to health and safety standards. · Provide ongoing training and support to existing staff to improve efficiency and effectiveness. · Coordinate with IT support for troubleshooting and maintenance of office technology. · Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels. · Order cleaning supplies and equipment as needed, while adhering to budget constraints. · Develop and manage the cleaning department budget, ensuring cost-effective operations. · Conduct risk assessments and implement safety protocols to minimize hazards. · Handle any complaints or issues related to cleaning services promptly and professionally. · Maintain records of cleaning schedules, staff performance, and inventory usage. · Implement quality control measures to ensure high standards of cleanliness are maintained. · Gather feedback from staff and management to improve cleaning services. Skills/Qualification and Experience: · Ability to lead and motivate a team effectively. · Strong attention to detail to ensure high standards of cleanliness are maintained. · Ability to prioritize tasks and manage time effectively. · Proficiency in using cleaning equipment and understanding cleaning chemicals and their proper usage. · Familiarity with the cleaning industry, including best practices, equipment, and product.
Job Title: Live-In / Live-Out Housekeeper Location: Chipping Norton Salary: £35,000 - £40,000 per annum (depending on experience) Accommodation: Available (Separate shared accommodation if live-in) Job Type: Full-Time Start Date: ASAP Job Description: A large, friendly family based in Chipping Norton is seeking a dedicated and experienced housekeeper to join their household. The ideal candidate will be highly professional, organized, and energetic, with at least three years of experience in high-standard housekeeping. You will play a key role in ensuring the smooth running of the household, managing various cleaning and maintenance tasks, while also being comfortable around children and pets. Key Responsibilities: • General Housekeeping: Maintain a high standard of cleanliness and order throughout the property, including daily cleaning, dusting, vacuuming, and polishing. • Laundry and Wardrobe Management: Oversee the washing, ironing, and care of delicate fabrics, as well as managing wardrobes, including seasonal clothing rotation and organization. • Silverware and Fine Surfaces: Clean and care for silverware, antiques, and other fine materials with the utmost attention to detail. • Pet Care: Assist with the care of family pets, including feeding, walking, and grooming as necessary. • Child-Friendly: You should be comfortable and approachable around children, assisting with basic child-related tasks when needed. • Running Errands: Assist with general errands, including grocery shopping, deliveries, and managing household supplies. • Driving: You must be a confident driver, with a full and clean driving license, to assist with errands and transportation when necessary. Requirements: • Experience: Minimum of 3 years of experience in a similar housekeeping role within a high-standard home environment. • Skills: • Excellent cleaning skills and attention to detail. • Ability to care for fine fabrics and surfaces, including silverware. • Strong organizational skills, especially in laundry and wardrobe management. •
Location: East Anglia (Weekly office attendance required in Colchester) Are you a confident and driven sales professional looking to maximize your earning potential and grow your career? We are seeking enthusiastic Sales Representatives to join our team, representing Scottish Power, offering customers better energy rates through face-to-face sales at events, venues, and door-to-door. What We Offer: Competitive Base Pay – Guaranteed stable income Weekly Pay – Get paid weekly for your achievements Generous Commission Structure – Unlimited earning potential on every sale Career Growth – Fast-track promotions with ongoing career development opportunities Incentives and Bonuses – Earn rewards for top performance and meeting sales targets Flexible Full-Time and Part-Time Positions – Ideal for a healthy work-life balance Supportive Team Environment – Work alongside experienced professionals and gain mentorship to accelerate your success Key Responsibilities: Engage with potential customers at events, venues, and door-to-door, promoting and signing them up for better energy rates with Scottish Power Deliver excellent customer service and build long-term client relationships Consistently meet and exceed sales targets to maximize your commission Participate in weekly team meetings at our Colchester office to receive support and training What You Need: 1-2 years of face-to-face sales experience in door-to-door, event, or venue sales Strong communication skills and the ability to connect with customers quickly A self-motivated, results-driven attitude with a hunger to succeed Experience in energy or telecom is a bonus but not essential Team Leader Role Available: For those with leadership experience, we are also hiring Team Leaders for a managerial role. This comes with an enhanced base salary and commission on your team’s performance. Take your career to the next level with the opportunity to manage and inspire a team. Team Leader Responsibilities: Manage a team of sales representatives at events, venues, and door-to-door Provide coaching, support, and training to drive the success of your team Monitor individual and team performance to meet group targets Requirements for Team Leader: 2+ years of experience in a leadership role within door-to-door, venue, or event sales Proven track record of leading teams to achieve sales targets and success Excellent people management and motivational skills Additional Perks: Monthly Performance Bonuses for top performers Training and Development Programs – Expand your skills and take your career further Employee Recognition Programs – Be rewarded for your hard work and dedication Travel reimbursement for work-related travel to sales locations Location: East Anglia (Travel across the region for events, venues, and door-to-door sales)
Key Duties: Provide professional nail care services to clients, including manicures, pedicures, and nail enhancements Clean, shape, and polish nails to perfection Apply and remove nail polish, gel polish and Acrylics Offer nail art and other services to clients to boost sales. Provide excellent customer service and ensure client satisfaction Maintain a clean and sanitary work area Stay up-to-date with the latest trends and techniques in nail care To control the e-diary and walk in’s Keep inventory of nail products and supplies and be aware when products need replacing/ordering What we are looking for A salon manager who will have the confidence, determination and passion to build a client base for a brand new nail bar. Valid Nail Technician license/certification Experience as a Nail Technician minimum 1 year Knowledge of nail care products and techniques Strong attention to detail and excellent manual dexterity Ability to provide exceptional customer service Excellent communication skills - Ability to work in a fast-paced environment - Flexibility to work evenings and weekends as needed Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs. Job Types: Full-time, Permanent Pay: £11.00-£14.00 per hour Expected hours: 45 per week
We are an Interior Design business based in Kensington. Fundamentally, we are looking for someone to help with admin duties, everything from answering phone calls, general business paperwork, ordering materials, assist with company marketing material, preparing quotations to meeting our clients.
To serve customers prepare food answer phone to take orders stocking shelves and general cleaning
Maintenance Repairs Planner/Administrator Overview: - Answer phone and email enquires - Update clients portal daily - Logging jobs on our Simpro software - Ordering Materials as required - Book repair appointments with residents and clients - Following up with Operatives for updates daily - General office duties within the whole business as required by Senior Maintenance and Office Manager Experience in a similar role is essential
We are looking for someone to join our small team at an authentic Swiss restaurant. Please apply if you are enthusiastic and eager to learn more about Swiss cuisine and culture. The FULL TIME job consists generally of 5-6 days a week (combining morning and evening shifts) We are situated right in the centre of Soho on Wardour Street, only a few steps away from the hustle and bustle!
We are seeking reliable cleaners to join our growing team. You'll have plenty of work opportunities with a consistent flow of gigs. Cleaning tasks will vary from event clean-up to general house cleaning. We offer flexible scheduling and room for growth within our company. Prior cleaning experience is preferred but not required. If you're detail-oriented, hardworking, and ready to grow with us, apply today!
Experience something different with Urban Pubs and Bars. I am looking for an amazing AGM to join me at Urban Pubs and Bars. With the massive expansion we have this great role available at the iconic Paradise in Kensal Rise If you love what you do, then we want to hear from you, as a role with UP&B could be the next step in your career development, and not just another job as we are opening over 10 new venues over the next 12 months so its an exciting time to join the team. You should have outstanding product knowledge, attention to detail and an ambition to redefine the service industry. Excellent communication skills and passion for hospitality are also essential. Must also have late night experience What’s in it for you? We offer competitive salary packages, cash tips and huge opportunities to progress into bigger roles in the near future. • Career progression • Meals on duty • Full menu/ wine/ barista training • Company trips & incentives • Tips & Service charge • Staff Parties & Events • Great team culture Urban Pubs and Bars is the most progressive and dynamic bar/restaurant company in London. Our vibrant, individually-designed venues across the whole of the city are fast becoming the most talked about brand in London.
We are currently seeking a dedicated Property Viewing Agent to join our team. As a viewing agent, your primary responsibility will be to showcase properties to prospective leads. Unlike traditional real estate roles, you won't be burdened with generating leads or handling marketing efforts—our specialized team manages those aspects. Your sole focus will be ensuring potential tenants have a seamless and informative experience during property viewings. Key Responsibilities: Conduct property viewings for prospective tenants as per the daily schedule provided by our coordination team. Ensure timely and professional attendance at all scheduled viewings. Provide detailed information about properties, answer questions, and address concerns during viewings. Collaborate with the internal team to coordinate and confirm viewing appointments. Maintain a professional and positive demeanor to enhance the overall customer experience. Requirements: Own vehicle is preferred (but not essential) for transportation to and from viewing locations. Excellent interpersonal and communication skills. Punctuality and reliability to adhere to the provided schedule. Ability to present information clearly and concisely. A customer-centric approach to ensure a positive client experience. Compensation: Fixed Salary Job Type: Part-Time Salary: £1500pcm Pay types: Fixed Salary Licence/Certification: Driving Licence (preferred) Work Location: On the road No Experience required
We have an exciting opportunity for a talented Sushi / Omakase Chef to work alongside our award-winning Head Chef and join our pre-opening team at Sachi, one of Sunset Hospitality Group’s first UK opening. About Us Reopening in October 2024 following exciting refurbishments, Sachi is a renowned restaurant and rooftop bar in Belgravia offering best in class Japanese food and drink. From restaurant to omakase, our unique ‘kappo ryori’ culinary approach takes centre stage. Across its two floors, Sachi is a haven for the Japanese way of living filled with art, music and Japanese flavours. Why Join Us? · Up to 50% employee discount · Guaranteed minimum hours · Birthday off on us! · Meals on duty · Access to employee assistance programme · Wagestream: financial wellbeing benefit that allows you access to your pay as you earn it · Generous referral bonus · Opportunities for international relocation · Employee events · Career growth: your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions Sunset Hospitality Group is extremely proud to be recognised as one of Dubai’s Great Places to Work! The Role This role is ideal for an experience Chef with a passion for Japanese cuisine, particularly in the art of Omakase. As Omakase Chef, you will be responsible for crafting equisite, personalised dining experiences that showcase the best of seasonal ingredients and culinary craftsmanship. About You · Proven experience as Omakase Chef within a high-end Japanese restaurant environment · Deep knowledge of Japanese cuisine, particularly omakase, with a strong understanding of ingredient pairing and presentation · Ability to design and execute creative omakase dishes that captivate and delight guests · Strong attention to detail and commitment to maintaining highest standards · Excellent communication and interpersonal skills · Passion for food, working with high quality ingredients, and hospitality This is a fantastic opportunity for someone who holds genuine passion for hospitality, wants to be a part of a global lifestyle brand and above all enjoys all things people. Candidates must have right to work in the UK Sunset Hospitality Group is an equal opportunity employer. All applications will be considered for employment regardless of race, colour, ethnicity, religion or belief, nationality, sexual orientation, gender, gender identity, or disability status.
🔥 Join The Blues Kitchen as Chef de Partie – London 🔥 Are you fired up about creating mouthwatering soul food that people can’t stop talking about? The Blues Kitchen is on the hunt for a Chef de Partie to join our kitchen crew in London. If you’ve got a passion for bold flavors and thrive in a fast-paced, music-filled atmosphere, this is your chance to shine! What’s cookin’? As a Chef de Partie at The Blues Kitchen, you’ll take charge of your section and serve up Southern-inspired dishes that bring the heat! From juicy brisket to our famous burgers, you’ll work with a passionate team delivering food that’s as unforgettable as our live blues nights. What we’re looking for: • Experience in a busy kitchen with a love for fresh American classics • Ability to own your station and keep the kitchen flowing smoothly • A team player with high standards and attention to detail • Passion, and the drive to grow your skills What’s in it for you? • 💰 Salary: £14- £14.50 per hour (depending on experience) • 👨🍳 Join a vibrant, fun-loving team with a love for great food • 🎶 Work in an electric atmosphere filled with live music • 🍔 Free staff meals and generous discounts across our venues • 🌟 Opportunities to grow and develop as we expand
We have an exciting opportunity for Demi Chef de Partie to work with our award-winning Head Chef and join our pre-opening team at Sachi, one of Sunset Hospitality Group’s first UK opening. About Us Reopening in September 2024 following exciting refurbishments, Sachi is a renowned restaurant and rooftop bar in Belgravia offering best in class Japanese food and drink. From restaurant to omakase, our unique ‘kappo ryori’ culinary approach takes centre stage. Across its two floors, Sachi is a haven for the Japanese way of living filled with art, music and Japanese flavours. Why Join Us? · Up to 50% employee discount · Guaranteed minimum hours · Birthday off on us! · Meals on duty · Access to employee assistance programme · Wagestream: financial wellbeing benefit that allows you access to your pay as you earn it · Generous referral bonus · Opportunities for international relocation · Employee events · Career growth: your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions Sunset Hospitality Group is extremely proud to be recognised as one of Dubai’s Great Places to Work! About You · Current experience as a Demi Chef de Partie or an previous experience as a Commis Chef within a luxury, Michelin-starred, or destination restaurant · Ability to work effectively within a team and communicate clearly · Willingness to learn and adapt to various tasks and responsibilities · Attention to detail and ability to work under pressure · Passion for food and hospitality industry with a commitment to career growth This is a fantastic opportunity for someone who holds genuine passion for hospitality, wants to be a part of a global lifestyle brand and above all enjoys all things people. Candidates must have right to work in the UK Sunset Hospitality Group is an equal opportunity employer. All applications will be considered for employment regardless of race, colour, ethnicity, religion or belief, nationality, sexual orientation, gender, gender identity, or disability status.
General Manager to join our lovely team at Homeslice team
We have an exciting opportunity for a creative Pastry Chef de Partie to join our pre-opening team at Sachi, one of Sunset Hospitality Group’s first UK opening. About Us Reopening in October 2024 following exciting refurbishments, Sachi is a renowned restaurant and rooftop bar in Belgravia offering best in class Japanese food and drink. From restaurant to omakase, our unique ‘kappo ryori’ culinary approach takes centre stage. Across its two floors, Sachi is a haven for the Japanese way of living filled with art, music and Japanese flavours. Why Join Us? · Up to 50% employee discount · Guaranteed minimum hours · Birthday off on us! · Meals on duty · Access to employee assistance programme · Wagestream: financial wellbeing benefit that allows you access to your pay as you earn it · Generous referral bonus · Opportunities for international relocation · Employee events · Career growth: your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions Sunset Hospitality Group is extremely proud to be recognised as one of Dubai’s Great Places to Work! The Role As Pastry Chef de Partie, you will play a vital role in our pastry brigade, responsible for crafting exquisite desserts, pastries, and baked goods. You will oversee daily operations of the pastry section, maintain an efficient kitchen workflow and ensure quality standards. This role offers the chance to showcase your creativity and skill in a high-end, dynamic environment. About You · Current experience as a Pastry Chef de Partie or experienced Pastry Demi Chef de Partie within a fast-paced, luxury, Michelin-starred, or destination restaurant · Experience with various pastry techniques within a professional kitchen setting · Additional training in specialised areas such as chocolate work, sugar art, and cake decoration advantageous · Excellent communication skills · Strong focus on delivering memorable guest experiences · Highly motivated, proactive and an excellent team player This is a fantastic opportunity for someone who holds genuine passion for hospitality, wants to be a part of a global lifestyle brand and above all enjoys all things people. Candidates must have right to work in the UK Sunset Hospitality Group is an equal opportunity employer. All applications will be considered for employment regardless of race, colour, ethnicity, religion or belief, nationality, sexual orientation, gender, gender identity, or disability status.
20 hours per week including mornings, evenings and weekends. The Massage Company™ is looking for a great Customer Service Advisor for our multi award-winning concept in Reading We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there. A successful TMC Customer Service Advisor is passionate about bringing high-quality massage to as many local customers as possible, and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our customers. The Massage Company offers: - Varied work schedules over 7 days - The ability to earn a good, reliable salary and commission, with unlimited upwards earning depending on success - Monthly Team Bonus plan - A great team environment, with like-minded colleagues - The chance to be part of an exciting new concept developing in the UK - Learning new sales techniques, within the TMC Sales Training programme, by understanding customer types (matching to The Massage Company client profiles) and the skills to overcome questions and match customer needs to our membership options - Professional and personal career opportunities, within exciting new brand - Free monthly employee massage, plus discounted family and partner rates Position requirements: - Selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral - Create excellent experience for members/guests through friendly and helpful attitude - Responsible for scheduling appointments over the phone, on email, and in person - Providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions.Our internal TMC Knowledge Base, and training, will support this - Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’ - Answering customer questions and concerns with urgency, care and sincerity - Create excellent experience for members/guests through friendly and helpful attitude - Occasionally being part of promotional activity, both onsite and offsite locally Must be able to work a minimum of 20 hours per week Must be customer service oriented and able to communicate effectively with customers, colleagues and management Must be eligible to work in the UK and fluent in English, spoken and written
General Manager to join our lovely team at Homeslice team
JOB PURPOSE Take control and responsibility for the smooth and efficient operation of the bar Ensure facilities are maintained to the standards required Ensure all employees receive regular training and are able to diversely work in all areas. Ensure all staff training meet statutory requirements, to update their skills and knowledge and to meet their own personal development needs. Participate in guest activities that promotes the our product and its services. Ensure that Guests and Colleguees safety is always number one priority Aid and assist guests throughout their time with us in a friendly and professional manner. Ensure that the bar team provide guests with a warm welcome and greet all guests. Ensure that the given service provided goes over and beyond the expected standard of service. Deliver Magic Moments to make a guest’s day. Encouarge the team to work flexibly, which will develop their knowledge, assist in the event of absence cover, and allow service standards to be maintained. Assist in producing a training plan, action the training and evaluiate to ensure that the training is relevant and achieves the required outcome. Assist the General manager to carry out departmental appraisal reviews in a timely and appropriate manner. Ensure that every operational and supervisory employee receives the equivalent of one hours development per week (48 hours per annum). This is to be recorded in the individual training records. Identify employees with the potential to develop within the business and agree a development plan with them to utilise their skills/knowledge and aid in their personal growth. Support any training programs, including the NVQ award. Ensure that the team is constantly improving their product knowledge to maximise revenue and the service provided. Create a team environment which promotes good employee morale and pride in the bar/restaurant. Formulate departmental training plans in order to identify skills required by team members to meet bar and individual objectives. Provide continious recorded traning for staff. Orgainise suppliers to train employees as needed. Lead and motivate staff in order to encourage and obtain maximum commitment. Review the performance of all your team at least every six months, using company guidelines. Ensure that every employee receives induction training on their first day of employment. Ensure the whole team is aware of liquor legislation and receives food hygiene traning relevant to their position. Control payroll by ensuring the control of overtime, recruitment, casual labour, sickness etc Ensure the team undertand the areas and steps where they can maximise guest satisfaction at every ‘touch point’. Ensure the routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear. Set up and orgainse ongoing cleaning schedules. Produce and update departmental risk assessments and train the team against them. Ensure the assessments are reviewed in the event of an incident occuring. Ensure the team maintain the bar/restaurnt l, collect any litter, remove/report hazards. To be fully conservant with the Bar/Resraurantl Policy on; Fire & Evacuation Security procedures Health and safety policy Personnel and training procedures Comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws and ensure that all members of your team are trained accordingly. Carry out daily Health and Safety Audits Ensure compliance throughout the department. Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work. Participate in your annual review dicussion and any subsequent conversations to review performance and objectives. BUSINESS IMPACT/RESULTS Responsible for driving the team by Leading them to deliver the Food and Service expectatiations. Motivating staff on a daily basis to create a friendly and warm environment in order to retain staff and generate effective team work Build business and develop repeat diners, especially from the local community and making the restaurant and bar a ‘first choice’ for dining experience in the local area. Ensure achievement of budgeted profitability of the Bar. Develop a cohesive and well trained team who are able to provide superior guest service and maximise revenue. Maximise the service opportunities for guests to ensure return visits. Coach and lead the team in such a manner that our guests receive an exceptional level of service and want to return. Positively approach all sales opportunities in order to maximise revenue. Ensure staff are sales and standards focused. Assist the General Manager in developing food and drink packages/promotions to encourage business and build the reputation in the local business and leisure markets. Control all glass and bar supplies stocks and levels Assist in weekly stock Takes and ensure beverage cost of sales are in line with budgeted figures. Have minimal guest complaints received for food, beverage and service issues. CREATIVITY An eye for detail and attention to detail is required at all times. Encourage self and staff to think outside the box and question the status quo to enhance the guest experience Promote a positive and innovative way of thinking ahead and planning for future situations that impact guests and staff moral COMMUNICATION Eagerly Welcome guests sincerely with the broadest smile and warmest of welcome Daily ensure that staff converse to guests regarding their experience with us. Effectively promote resort points of sales to enhance the guest experience and increase potential revenue Ensure departmental meetings are held monthly. Communicate with all team members by holding regular briefing sessions. Communicator with peers and subordinates. DECISION MAKING & AUTONOMY Deliver the culture of Never Say No to a Guest-Seek ways to find suitable alternatives to ensure guest satisfaction at all times Any guest concerns must be dealt with as the highest priority and with great apprehension Any decisions taken must reflect and safeguard your top priorities:- Health and safety, Guest satisfaction and Staff Morale APPLIED KNOWLEDGE & SPECIALIST SKILLS Flexibility is imperative to meet the requirements of the business needs Training is vital to pass on self skills to your team members As part of the management team your input in the department decision is imperative. Pass on your ideas and skills in team meetings Report to your seniors of any training and development you feel that you or your team may need. Ensure that all training is attended by self and team. Influencer at all levels and able to get employee buy in to operating practices. Delegate to achieve the desired results from team members. MANAGING RESOURCES Ensure a system is in place for ordering, delivery, storage, security, distribution and administration of beverage items. Visual appearance of the bar and work areas must be kept sparkling clean and pleasing to the eye Ensure that team adheres to all Health and Safety regulations in regards to PPE, storing of chemicals and safely usage of equipment to ensure safety of self, staff and guests Report any defects, hazards or near misses to ensure safety of self, staff and guests COMPLEXITY & PROBLEM SOLVING Take ownership of any guest issues/complaints/feedback and take appropriate follow up action.If unsure always communicate with GM Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied. Communicate any relevant information in regards to guest request to your GM in order to ensure we exceed guest expectations.