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Are you a confident, customer‑focused professional with a talent for building rapport and delivering great results? We’re looking for a Sales and Retention Advisor to join our contact centre team and play a key role in engaging customers, understanding their needs, and delivering solutions that drive loyalty, satisfaction, and business growth. 📍 Location: Blackpool Head Office 💰 Salary: £25,386 basic + commission + competitive benefits 📅 Status: Permanent, Full-Time (Monday to Friday) Join the Voice of Small Business Since 1974, the Federation of Small Businesses (FSB) has been the trusted voice of millions of small businesses and self‑employed people across the UK, supporting them to start, run and grow their businesses. We provide expert advice, market‑leading member benefits, local support, and strong campaigning on the issues that matter most, working closely with governments and decision‑makers to drive real change. Now, we’re looking for a passionate Sales & Retention Advisor to join our dynamic Contact Centre team and help us continue making a difference. What You’ll Be Doing As a Sales & Retention Advisor, your day will be filled with meaningful conversations: • 💬 Engage with new and existing members to ensure they see the ongoing value of their membership and secure renewals., • 📲 Handle inbound and outbound sales calls you’ll handle inbound and outbound sales calls, whether from new sales enquiries looking to join or from existing members. You will also offer solutions to members considering cancellation., • 📞 Follow up with potential interested members, helping them understand how FSB can support their business with an FSB membership., • 🎯 Work towards targets in membership growth, retention, and quality—celebrating success with a supportive team. You’ll build genuine relationships, listen actively, and showcase the full range of FSB benefits—from expert advice and financial support to networking opportunities. What We’re Looking For We’re seeking someone who: • Thrives in a target-driven environment, • Has experience in sales, retention, or customer engagement (phone or face-to-face), • Communicates confidently and clearly, • Is comfortable using CRM systems, in particular Salesforce, and understands GDPR, • Has a genuine passion for helping small businesses succeed Why You’ll Love Working Here • 💰 Commission & no weekend work, • 🏖️ 26 days’ holiday + bank holidays (with the option to buy 3 days with your Annual Flex Pot*), • 💼 Annual Flex Pot for extra benefits (e.g., pension top-ups, gym discounts), • 🩺 Health cash plan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing), • 🛡️ Critical illness & income protection insurance, • 👶 Enhanced maternity & paternity pay, • 🧠 Mental health support & employee assistance programme Ready to Apply? Send your CV and cover letter to 13 May 2026. Late applications may be considered if the first round is unsuccessful. As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department. All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.

Are you a confident, customer‑focused professional with a talent for building rapport and delivering great results? We’re looking for a Sales and Retention Advisor to join our contact centre team and play a key role in engaging customers, understanding their needs, and delivering solutions that drive loyalty, satisfaction, and business growth. 📍 Location: Blackpool Head Office 💰 Salary: £25,386 basic + commission + competitive benefits 📅 Status: Permanent, Full-Time (Monday to Friday) Join the Voice of Small Business Since 1974, the Federation of Small Businesses (FSB) has been the trusted voice of millions of small businesses and self‑employed people across the UK, supporting them to start, run and grow their businesses. We provide expert advice, market‑leading member benefits, local support, and strong campaigning on the issues that matter most, working closely with governments and decision‑makers to drive real change. Now, we’re looking for a passionate Sales & Retention Advisor to join our dynamic Contact Centre team and help us continue making a difference. What You’ll Be Doing As a Sales & Retention Advisor, your day will be filled with meaningful conversations: • 💬 Engage with new and existing members to ensure they see the ongoing value of their membership and secure renewals., • 📲 Handle inbound and outbound sales calls you’ll handle inbound and outbound sales calls, whether from new sales enquiries looking to join or from existing members. You will also offer solutions to members considering cancellation., • 📞 Follow up with potential interested members, helping them understand how FSB can support their business with an FSB membership., • 🎯 Work towards targets in membership growth, retention, and quality—celebrating success with a supportive team. You’ll build genuine relationships, listen actively, and showcase the full range of FSB benefits—from expert advice and financial support to networking opportunities. What We’re Looking For We’re seeking someone who: • Thrives in a target-driven environment, • Has experience in sales, retention, or customer engagement (phone or face-to-face), • Communicates confidently and clearly, • Is comfortable using CRM systems, in particular Salesforce, and understands GDPR, • Has a genuine passion for helping small businesses succeed Why You’ll Love Working Here • 💰 Commission & no weekend work, • 🏖️ 26 days’ holiday + bank holidays (with the option to buy 3 days with your Annual Flex Pot*), • 💼 Annual Flex Pot for extra benefits (e.g., pension top-ups, gym discounts), • 🩺 Health cash plan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing), • 🛡️ Critical illness & income protection insurance, • 👶 Enhanced maternity & paternity pay, • 🧠 Mental health support & employee assistance programme Ready to Apply? Send your CV and cover letter to 13 May 2026. Late applications may be considered if the first round is unsuccessful. As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department. All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.

TPI Account Manager/Senior TPI Account Manager Salary £35k - £60k + Bonus Location: Head Office, Lytham St Annes (Hybrid working pattern) If you’re ready to join forces with a team that’s as passionate about sustainability as it is about providing top-tier service, then read on. Introduction Evolve Energy is currently going through a period of expansion, which has resulted in us having several new requirements within the business. We are looking for a TPI Account Manager and a Senior TPI Account Manager to join our Corporate Accounts team. Role Purpose The Account Manager roles will form part of the Corporate Accounts team and will be responsible for managing our Third-Party Intermediary (TPI) accounts, ensuring that the TPIs and customers are always provided with a high level of service. The roles will be an integral part of the team and will be there to effectively drive quality and service. The roles act as the primary point of contact between the company and its’ clients. Duties and Responsibilities • Manage TPI accounts to ensure excellent quality and service is provided, including managing engagement through telephone and face to face meetings, • Manage renewal portfolio to maximise retention and revenue, • Building awareness and reporting on Evolve Energy KPIs, • Proactively develop and improve propositions with TPIs, identifying additional areas of added value business for both parties, • Monitor and report on competitor and TPI activity, • Understand and manage TPI portfolio performance – rates, consumption, debt etc., • Understand key business processes and how Evolve Energy’s internal software is used to manage these Personal skills and experience • Previous experience working in a B2B Energy Supplier or TPI Account Management role, • Proven ability to manager customer relationships, a high workload, and balance priorities, • Possess strong planner, organisational, presentation, documentation, and report writing skills, • Must be comfortable working in a fast paced, ever-changing environment, • Establish and maintain excellent working relationships with partner organisations and affiliates, • Ability to exploit opportunities that are complementary to the business goals, • Achieve excellence through delivery of market leading customer service, • An understanding of managing TPI portfolio performance – rates, consumption, debt etc. The ideal candidate You will be come from a strong Account Management background, ideally within the Energy industry. You will be a strong communicator and a results-driven individual. Proven experience in account management, sales or customer success is essential. Demonstrable skills include revenue growth within accounts, customer satisfaction, client retention and account profitability. If you’re ready to be part of a passionate, collaborative team that’s driving change in the energy sector, we’d love to hear from you.