Head of customer experience jobs in Macclesfield - Page 3Create job alerts

Were looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five-star homeowner experience from the moment our customers receive their keys. Regional Head of Customer CareAt Gleeson, we

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in a

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll sp

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Substantial experience of leading a service desk. Experience of working in an ITIL or ISO certificated environment.

A leading NHS Trust in Greater London is seeking a Head of Governance for Patient Experience & Engagement to enhance patient care and operational efficiency. Excellent opportunities for professional development are offered. This role requires a strategic leader with extensive experience in managing

Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Strong track record of managing complex client relationships, driving retention and growing existing accounts. Confident communicator who thrives in cross-functional environments and builds trust quickly

Founder | Delivering Talent Solutions in Real Estate, PropTech & ESG | 🎙️Host of "The Future of the Built Environment" podcast. Senior experience leading Customer Success / Implementation in. Customer adoption, engagement and retention performance.

A marketing consultancy is seeking a Head of Growth to lead its consumer growth program.

A global technology company is seeking a visionary Global Head of Employee Experience to lead a high-performing team focused on enhancing employee engagement and overseeing talent management strategies. The ideal candidate will have over 15 years of progressive experience in HR, preferably in global

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. Proficiency in using HubSpot or similar customer success platforms. Ability to analyse and utilise customer data to drive impro

You will be responsible for ensuring high standards of service and customer satisfaction, leading a team, and driving engagement and profitability through effective promotional activities. Ideal candidates should possess solid experience in a similar role, excellent leadership skills, and a strong f

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. As our Direct to Consumer proposition continues to scale, we a

A modern hospitality group in King's Cross is seeking a Head of Events to oversee operations for their versatile meeting and events space. This position offers a great opportunity to influence the success of events in an exciting environment. The ideal candidate will possess over 3 years’ experien

The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, fwa championing customer feedback to enh

We’re looking for a high-impact Head of Customer Success to lead a team of 11 CSMs and ensure customers realise the full value from the Dext product suite. The role, what you’ll do as Head of Customer Success:. Strong leadership experience in Customer Success, ideally in SaaS or tech‑led envir

This role focuses on driving strategy, enhancing profitability, and improving customer experience while mentoring a high-performing team. A leading automotive company in Brentford is seeking an accomplished Head of Sales to shape and develop their sales function. The position offers a competitive OT

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM‑led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

The role requires experience in large-scale operations using contact centre technologies and a passion for improving customer outcomes. A leading health insurance provider in the UK seeks a Director of Customer Services Transformation to design and implement operational strategies. You will lead tra

Support delivery of site patient experience objectives alongside complex complaints handling, representing the Director of Nursing on key Patient Experience initiatives. Demonstrated experience and detailed knowledge of all aspects of clinical governance and risk management. You will also take an ac

A leading trading platform in London is seeking a Head of Customer Success to manage their global success teams. Candidates should have proven experience in customer success within the financial spread betting industry. This position offers a competitive salary and a range of benefits, including pri

An innovative educational institution in the East Midlands is seeking a Head of Customer Experience & Operations to enhance visitor experiences and drive commercial growth. The position offers opportunities for professional growth and supports the values of the institution. Ideal candidates should h

A technology company is seeking a Head of Customer Experience & Contact Center Operations in London. The role requires senior leadership experience in multi-site customer service and contact center operations, focusing on service performance and workforce planning. Competitive compensation includes

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Proven experience leading

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

A leading housebuilder in the UK seeks a Head of Customer Care to lead their Customer Care function. The ideal candidate should have a proven track record in customer care leadership, excellent communication skills, and proficiency with Microsoft Office. You will foster a customer-first culture, ens

A leading toy manufacturer is seeking a Head of Experience Test Engineering in the Greater London area. This role focuses on developing automated testing strategies for embedded systems and managing a team of test engineers. Candidates should have extensive experience in consumer electronics enginee

Extensive experience in technology leadership roles, with a focus on value stream management, product development, or software delivery. Bachelor’s degree and at least 5 to 10 years of TPM and RGM implementation experience (overall 10 plus years) in Digital and Technology (IT department). Proven r

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. We’re looking for a senior, hands‑on Head of Customer Experience to own and elevate the end‑to‑end journey for our c

This role focuses on developing a product strategy for clinical trial operations and enhancing participant experiences through innovative solutions. Successful candidates will possess a Master's degree and substantial experience in digital product management and technology transformation within the

A major utility company in the UK seeks a Head of Customer Experience to lead transformational initiatives that enhance customer engagements. Candidates should have proven experience in large-scale customer experience improvements and a passion for customer centricity. This strategic role involves c

Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First. Developing and implementing a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Talk to Jack for 20 minutes so he can understand your experience and ambitions. Drive customer retention and expansion by identifying upsell/cross‑sell potential and increasing adoption.

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

A prestigious private hospital in London is seeking a skilled Head of Patient Experience to enhance quality care and drive patient feedback initiatives. The ideal candidate possesses a Professional Registration in Nursing, a strong commitment to patient care, and experience in managing complaints. R

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal c

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. Define and embed the Customer Success vision, creating a culture of value and advocacy. We co

A leading Facilities Management company is recruiting a Head of Customer Relations to drive customer growth and engagement strategies. The successful candidate will have a proven track record in customer relationship management and business development, and will be instrumental in positioning BAM FM

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. Everyone we speak with has talent and a

Global Head of Customer Success. Global Head of Customer Success AI-Driven Fitness Technology. Own global success metrics such as churn expansion revenue net retention customer health scores and customer satisfaction (NPS/CES).

A leading WordPress hosting company is looking for a Head of Customer Success to shape their customer success strategy. This position offers flexible PTO and professional development budgets, making it an exciting opportunity for the right leader. In this remote-friendly role, you'll oversee onboard

A leading sleep product company is seeking a Head of Customer Experience to revolutionize their customer interactions and journey. You will lead a dedicated team, embedding new standards and leveraging customer data to enhance retention and drive loyalty. Key responsibilities include implementing au

Director of Technology & Customer Experience. This is a unique moment to shape the future of technology and customer experience in local government. You’ll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting-edge technologies and embedding smarter ways of work

We’re hiring a Head of Customer Experience. Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. It's a product of an age of oil and gas, riddled with markups and middlemen.

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

A luxury serviced apartment provider in Greater London is seeking a Head of Reservations to lead their Reservations Team. This role ensures that every booking reflects the brand's commitment to excellence, requiring experience in luxury hospitality and team management. This position offers a competi