Head of customer service jobs in HorshamCreate job alerts

Reports to: Head of Services \n\n \n Summary of Position \n Responsible for providing onsite service and support to customers. Acts as mobile field service engineer on assigned open tickets to resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction. \n \n Targets & Outcomes \n\n\n • Meet all target Response times and KPI's\n, • Increase service profitability through efficien...\n\n\n \n\n\n \n\n\n \n\n\n \n\n \n ZIPC1_UKTJ

Southwater, West Sussex Basic Salary: £55,000 - £65,000 DOE Full-Time | Permanent Monday-Thursday: 8:00am-5:00pm Friday: 8:00am-3:00pm An excellent opportunity has become available for a Senior PSV Technical Specialist to join a growing Minibus and Midicoach sales and aftersales specialist based in Southwater, West Sussex. With deep engineering knowledge, a future-focused mindset, and an unrivalled approach to service, they help public and private sector operators unlock the full potential of their fleets. As the Senior PSV Technical Specialist, you will be the company's technical expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs). You will be responsible for ensuring technical excellence and providing expert guidance in supporting thousands of vehicles across the UK and Ireland. In this role, you will be the first step in technical escalation for a team of PSV technicians based locally in Southwater and a group of field service technicians on the road nationally. You will work with the Head of Operations as a point of liaison with the factories that supply the vehicles, collaborating closely to maintain and enhance vehicle performance and quality. • Act as the company's subject matter expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs) and their associated systems, providing technical advice and support to internal teams and external stakeholders., • Work alongside the Head of Operations when liaising with the factories supplying the vehicles, fostering strong relationships, and ensuring seamless communication for technical matters, including technical resolution and problem solving, acting as technical lead on product development and improvement engineering., • Lead technical training sessions and workshops for internal teams, ensuring a high level of product knowledge and proficiency in handling technical issues for minibus, bus, coach, EV's and systems., • Oversee and contribute to the development and updating of technical documentation, service manuals, and troubleshooting guides for all vehicles., • Collaborate with the Aftersales team to resolve complex technical issues and provide guidance on effective repair and maintenance procedures for all vehicle types. You will be the primary escalation path for technical support on all customer issues and vehicle off road issues, to guide the team towards an effective resolution., • Stay updated on industry trends, new technologies, and regulations related to passenger transport vehicles and Electric Vehicles (EVs) and implement best practices accordingly., • Conduct regular technical audits and quality checks on vehicles to ensure compliance with internal and external standards., • Act as a technical advisor for customers and our approved service and repair network, addressing their queries and concerns related to vehicle performance, safety, adherence to regulations, and EV technology., • Lead or contribute to special projects related to vehicle improvements, modifications, or customizations, with a particular emphasis on Electric Vehicles (EVs) and sustainable mobility solutions., • Travel across the UK and to Turkey - Lithuania - Spain or Ireland will be required from time to time and may require flexibility of working hours., • Automotive qualification or equivalent in Automotive Engineering, Mechanical Engineering, or a related field, along with substantial hands-on experience in the transport industry., • A minimum of 5 years of experience in a leadership or technical role within the transport industry, with expertise in minibus, bus, coach, with exposure to Electric Vehicles (EVs) and associated systems., • Profound understanding of passenger transport vehicle systems, components, CANBUS architecture, remote diagnosis assistance, and EV technology, with proven ability to diagnose and resolve technical challenges., • Outstanding communication and interpersonal abilities to facilitate effective collaboration with internal teams, external suppliers, and customers., • Strong independent and team-based work capabilities, proficiently managing multiple projects and priorities concurrently., • Exceptional problem-solving skills and meticulous attention to detail, ensuring the highest level of technical accuracy and compliance., • Demonstrated track record of advancing technical excellence, sustainability, and continuous improvement initiatives within the passenger transport industry., • Sound commercial acumen and adeptness with the Microsoft Office 365 suite of software., • Starting Salary £55,000 to £65,000 DOE, • Hours Monday to Thursday 8am to 5 pm, Friday 8am to 3pm., • 25 days holiday + Bank holidays, • Statutory sick pay., • Workplace Pension Scheme., • Employee benefits portal., • Cycle to Work Scheme. #J-18808-Ljbffr

Based in Southwater, West Sussex. • Hours Monday to Thursday 8am to 5pm, Friday 8am to 3pm, • 25 days holiday + Bank holidays, • Statutory Sick Pay, • Employee Benefits Portal, • Cycle to Work Scheme. We area specialist sales and aftersales agent for some of Europe’s most trusted minibus and midi coach brands, including EVM, Altas , Ferqui , Indcar , Erener and AOS. With deep engineering knowledge, a future-focused mindset, and an unrivalled approach to service, we help public and private sector operators unlock the full potential of their fleets. We need a commercially driven Used Vehicle Business Manager to take full ownership of this important area of the business. The successful candidate will be responsible for developing EVM UK’s used vehicle strategy, sourcing suitable stock, increasing sales and profitability and building a best-in-class used vehicle proposition for our customers. This position offers an experienced used vehicle professional the opportunity to shape and grow an important commercial area within a successful specialist vehicle business. We are looking for an exceptional individual who can bring energy, structure, commercial discipline and accountability to the operation and establish EVM UK as a leading supplier of quality used minibuses, midi coaches and specialist passenger vehicles. As Used Vehicle Business Manager, you will take full commercial ownership of EVM UK’s used vehicle operation. You will be responsible for the complete vehicle lifecycle, from identifying and acquiring suitable stock through to appraisal, preparation, pricing, marketing, negotiation, sale and customer handover. This is not simply a vehicle sales role. You will be expected to build and develop the used vehicle side of the business, establish reliable sources of stock, create new sales opportunities, protect margin and working capital and introduce the processes required to deliver sustainable growth. The role is based at our Southwater, West Sussex site, near Horsham, and works closely with the Head of Sales and the wider Sales, Marketing, Workshop, Parts, Finance and After-sales teams. The role may require occasional UK and international travel for vehicle inspections, customer visits, supplier meetings, exhibitions, training or other operational requirements. As EVM’s Used Vehicle Business Manager, your responsibilities will include but will not be limited to the following: • Develop and deliver the used vehicle business plan, including agreed targets for sales volume, gross profit, stock levels, stock turn and business growth., • Take ownership of the end-to-end used vehicle process, including acquisition, appraisal, valuation, preparation, pricing, marketing, negotiation, sale and customer handover., • Proactively source suitable used minibuses, midi coaches and specialist passenger vehicles through part exchanges, operators, fleets, leasing and rental companies, dealers, manufacturers and other appropriate channels., • Work closely with the new vehicle sales team to identify part-exchange opportunities and provide accurate, commercially sound valuations., • Manage the quantity, value, age and mix of used vehicle stock, protecting the business from excessive preparation cost, depreciation and working-capital exposure., • Regularly review stock performance and take appropriate action on aged or underperforming vehicles, including repricing, targeted promotion, trade disposal or alternative routes to market., • Develop strong relationships with operators, local authorities, fleet customers, dealers, leasing companies, brokers and other potential customers and suppliers., • Generate new business through EVM’s existing database, website leads, marketing campaigns, industry contacts and targeted outbound activity., • Negotiate profitable vehicle sales, protecting margin while delivering a professional and positive customer experience., • Work with the Marketing team to ensure vehicles are accurately described and professionally presented across the EVM website, advertising platforms, email campaigns and social media., • Coordinate vehicle preparation with Workshop, Parts and Aftersales colleagues, agreeing the required standard, cost and completion timescale., • Maintain accurate records within Odoo, including stock information, enquiries, activities, opportunities, quotations, expected close dates and lost-sale reasons., • Maintain an accurate sales pipeline and provide regular reporting on stock value, stock age, sales, gross profit, preparation costs, forecast performance and identified risks., • Develop and improve the systems, standards and processes required to build a scalable and professionally managed used vehicle operation., • Support the future growth of the department, including identifying resource requirements and helping to recruit and develop additional team members as volumes increase., • Ensure all activity complies with company procedures, data-protection requirements and applicable legal and regulatory obligations., • Proven experience in used vehicle sales, vehicle purchasing, remarketing or a comparable commercial role, ideally within the bus, coach, minibus, van, truck, fleet, leasing, rental or specialist commercial vehicle sector., • A strong understanding of vehicle appraisals, valuations, preparation costs, pricing, stock ageing, gross-margin management, stock turn and working-capital control., • Demonstrable ability to source vehicles, develop new business, build industry relationships and convert opportunities into profitable sales., • Strong commercial judgement and negotiation skills, with the confidence to make evidence-based purchasing, pricing and disposal recommendations., • Excellent communication and relationship-building skills, with the ability to deal credibly with customers, suppliers, operators, dealers and senior colleagues., • A structured, self-motivated and accountable approach, with the ability to manage competing priorities and work effectively across departments., • Confidence using CRM systems, online sales platforms and digital tools., • A full UK driving licence. D1 entitlement would be advantageous., • The right to work in the UK and the ability to work from our Southwater site five days per week. #J-18808-Ljbffr

£77,000 per annum + benefits Berkshire - Mount Pleasant, Bracknell, Hampshire, Hampshire - Hooper Court, Portsmouth, Isle of Wight, Surrey, West Sussex Ref: 261 At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they'are proud to live. We'are one of the largest housing providers in the UK, but being big doesn' t stop us being local. We put residents at the heart of everything we do and use our influence to create positive change across the communities we serve. We'are now looking for an experienced and inspiring Local Link Lead - Independent Living to lead the delivery of high-quality services across our Independent Living portfolio across Berkshire, Isle of Wight, Hampshire, Surrey and West Sussex. Reporting to the Head of Local Link, you' ll provide operational leadership for Independent Living services across your region, ensuring residents receive a safe, responsive and resident-focused service that promotes independence, wellbeing and community connection. Our Independent Living services include sheltered housing, extra care schemes and over-55s housing across London, the Midlands, Kent, Sussex, Berkshire, Hampshire and the Isle of Wight. You' ll lead and develop teams, drive service improvements, oversee performance and compliance, and work collaboratively with internal and external partners to deliver excellent outcomes for residents. You' ll also play a key role in shaping the future of Independent Living services, using data, customer insight and regulatory requirements to continually improve service delivery. • Leading the operational delivery of Independent Living services across your region., • Ensuring residents are at the heart of service design, decision-making and delivery., • Driving performance against KPIs, customer satisfaction measures and regulatory standards., • Providing leadership, coaching and development support to colleagues and managers., • Managing budgets, service charge-funded services and ensuring value for money., • Improving occupancy levels, tenancy sustainment, income collection and resident outcomes., • Building strong partnerships with local agencies, stakeholders and service providers., • Leading service improvement initiatives and contributing to digital transformation projects., • Monitoring compliance, safeguarding, health and safety, and regulatory requirements., • Preparing and presenting reports using performance and customer data to inform decision making. We' re looking for a passionate leader who is committed to delivering outstanding services for older residents and creating thriving Independent Living communities. • Significant experience managing Independent Living, sheltered housing and/or extra care services, • Strong knowledge of best practice, legislation and policy affecting housing for older people., • Experience leading teams through change and delivering measurable service improvements., • Excellent leadership and people management skills, with the ability to inspire high performance., • In-depth knowledge of safeguarding for adults and children., • Strong analytical, problem-solving and decision-making skills., • Excellent communication and stakeholder management abilities., • A resident-first mindset and commitment to exceptional customer service., • The ability to manage competing priorities and deliver results in a fast-paced environment., • Relevant degree (or equivalent qualification) or significant experience demonstrating equivalent knowledge and expertise., • Evidence of continuing professional development., • Full UK driving licence and access to a vehicle., • Willingness to travel across Southern Housing locations, with occasional overnight stays., • Ability to participate in an on-call rota., • Enhanced DBS and Adult Barred List checks will be required., • Pension, • Life assurance, • Healthcare cash plan, • Eyecare & dental, • Birthday leave, • Retailersdiscounts, • Cycle to work, • Buy & sell annual leave, • Season ticket loan, • In-house academy & career development, • Flexible working At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’ s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. #J-18808-Ljbffr

Reports to: Head of Services Location: Field-Based with regular attendance at Head Office and customer sites as required. The Field Service & PDI Engineer is responsible for the installation, maintenance, repair, and support of multifunctional print devices, IT-connected office equipment, and related technology solutions. The role combines field-based copier engineering, IT support skills, and Pre-Delivery Inspection (PDI) responsibilities to ensure equipment is prepared, configured, and deployed to the highest standards. • Install, service, maintain, and repair multifunctional printers, photocopiers, scanners, and associated office technology., • Diagnose and rectify mechanical, electrical, software, and connectivity faults., • Respond to customer service calls within agreed service level agreements (SLAs)., • Complete preventative maintenance visits to maximise equipment reliability and customer satisfaction., • Accurately record service activity, parts usage, and customer interactions using company systems., • Provide technical advice and user guidance to customers where required., • Configure devices for network environments including TCP/IP, print drivers, scan-to-email, cloud services, and document management solutions., • Troubleshoot network connectivity issues relating to printers and MFDs., • Support integration with Microsoft 365, Active Directory, network folders, and secure print solutions., • Configure and maintain firmware updates and software applications associated with managed print services., • Liaise with customer IT departments and internal technical teams to resolve complex issues., • Conduct full pre-delivery inspections on all equipment prior to customer installation., • Build, configure, test, and quality-check devices to ensure readiness for deployment., • Install firmware, software, network settings, and customer-specific configurations., • Prepare delivery documentation and equipment records., • Ensure all assets, accessories, and consumables are correctly allocated and packaged., • Assist with equipment refurbishment, upgrades, and reconditioning projects., • Support stock control and parts management activities., • Assist in product demonstrations and technical evaluations when required., • Provide technical support to colleagues and contribute to continuous improvement initiatives., • Previous experience as a photocopier, printer, or field service engineer., • Good understanding of networking principles including TCP/IP, DNS, DHCP, and Wi-Fi networking., • Experience configuring multifunctional devices in networked environments., • Strong fault-finding and diagnostic skills., • Excellent customer service and communication skills., • Ability to work independently and manage workload effectively., • Full UK driving licence., • Experience with managed print solutions., • Knowledge of Microsoft 365 environments., • Experience with document management software., • Manufacturer accreditations (e.g. Ricoh, Sharp, Konica Minolta, Canon, Kyocera, Xerox, HP or Epson)., • Customer-focused and professional, • Organised and detail oriented, • Positive and proactive approach, • Flexible and adaptable, • Team player with strong communication skills #J-18808-Ljbffr

Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. You’ll be part of the Horsham cluster, covering areas like Horsham, Crawley, Reigate, Redhill, Dorking, Oxted, East Grinstead, Haywards Heath. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head‑on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career. #J-18808-Ljbffr

Basic Salary: £55,000 - £65,000 DOE Full-Time | Permanent Monday–Thursday: 8:00am–5:00pm Friday: 8:00am–3:00pm to join a growing Minibus and Midicoach sales and aftersales specialist based in Southwater, West Sussex. With deep engineering knowledge, a future-focused mindset, and an unrivalled approach to service, they help public and private sector operators unlock the full potential of their fleets. As the Senior PSV Technical Specialist, you will be the company's technical expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs). You will be responsible for ensuring technical excellence and providing expert guidance in supporting thousands of vehicles across the UK and Ireland. In this role, you will be the first step in technical escalation for a team of PSV technicians based locally in Southwater and a group of field service technicians on the road nationally. You will work with the Head of Operations as a point of liaison with the factories that supply the vehicles, collaborating closely to maintain and enhance vehicle performance and quality. The ideal candidate should possess an automotive qualification or equivalent industry experience and training, have extensive experience as an engineering or technical lead in the transport industry. The position offers long‑term stability, strong earning potential, and ongoing technical development within a growing aftersales operation. • Act as the company's subject matter expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs) and their associated systems, providing technical advice and support to internal teams and external stakeholders., • Work alongside the Head of Operations when liaising with the factories supplying the vehicles, fostering strong relationships, and ensuring seamless communication for technical matters, including technical resolution and problem solving, acting as technical lead on product development and improvement engineering., • Lead technical training sessions and workshops for internal teams, ensuring a high level of product knowledge and proficiency in handling technical issues for minibus, bus, coach, EV’s and systems., • Oversee and contribute to the development and updating of technical documentation, service manuals, and troubleshooting guides for all vehicles., • Collaborate with the Aftersales team to resolve complex technical issues and provide guidance on effective repair and maintenance procedures for all vehicle types. You will be the primary escalation path for technical support on all customer issues and vehicle off road issues, to guide the team towards an effective resolution., • Stay updated on industry trends, new technologies, and regulations related to passenger transport vehicles and Electric Vehicles (EVs) and implement best practices accordingly., • Conduct regular technical audits and quality checks on vehicles to ensure compliance with internal and external standards., • Act as a technical advisor for customers and our approved service and repair network, addressing their queries and concerns related to vehicle performance, safety, adherence to regulations, and EV technology., • Lead or contribute to special projects related to vehicle improvements, modifications, or customizations, with a particular emphasis on Electric Vehicles (EVs) and sustainable mobility solutions., • Travel across the UK and to Turkey – Lithuania – Spain or Ireland will be required from time to time and may require flexibility of working hours., • Automotive qualification or equivalent in Automotive Engineering, Mechanical Engineering, or a related field, along with substantial hands‑on experience in the transport industry., • A minimum of 5 years of experience in a leadership or technical role within the transport industry, with expertise in minibus, bus, coach, with exposure to Electric Vehicles (EVs) and associated systems., • Profound understanding of passenger transport vehicle systems, components, CANBUS architecture, remote diagnosis assistance, and EV technology, with proven ability to diagnose and resolve technical challenges., • Outstanding communication and interpersonal abilities to facilitate effective collaboration with internal teams, external suppliers, and customers., • Strong independent and team‑based work capabilities, proficiently managing multiple projects and priorities concurrently., • Exceptional problem‑solving skills and meticulous attention to detail, ensuring the highest level of technical accuracy and compliance., • Demonstrated track record of advancing technical excellence, sustainability, and continuous improvement initiatives within the passenger transport industry., • Sound commercial acumen and adeptness with the Microsoft Office 365 suite of software., • Starting Salary £55,000 to £65,000 DOE, • Hours Monday to Thursday 8am to 5 pm, Friday 8am to 3pm., • 25 days holiday + Bank holidays, • Statutory sick pay., • Workplace Pension Scheme., • Employee benefits portal., • Cycle to Work Scheme. #J-18808-Ljbffr

• Hours Monday to Thursday 8am to 5 pm, Friday 8am to 3pm., • 25 days holiday + Bank holidays, • Employee benefits portal., • Cycle to Work Scheme. The Role As the Senior PSV Technical Specialist, you will be the company’s technical expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs). You will be responsible for ensuring technical excellence and providing expert guidance in supporting thousands of vehicles across the UK and Ireland. In this role, you will be the first step in technical escalation for a team of PSV technicians based locally in Southwater and our field service technicians on the road nationally. You will work with the Head of Operations as a point of liaison with the factories that supply us with vehicles, collaborating closely to maintain and enhance vehicle performance and quality. The ideal candidate should possess an automotive qualification or equivalent industry experience and training, have extensive experience as an engineering or technical lead in the transport industry. As the PSV Technical Specialist, your job role will include but not be limited to the following. • Act as the company’s subject matter expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs) and their associated systems, providing technical advice and support to internal teams and external stakeholders., • Work alongside the Head of Operations when liaising with the factories supplying the vehicles, fostering strong relationships, and ensuring seamless communication for technical matters, including technical resolution and problem solving, acting as technical lead on product development and improvement engineering., • Lead technical training sessions and workshops for internal teams, ensuring a high level of product knowledge and proficiency in handling technical issues for minibus, bus, coach, EV’s and systems., • Oversee and contribute to the development and updating of technical documentation, service manuals, and troubleshooting guides for all vehicles., • Collaborate with the Aftersales team to resolve complex technical issues and provide guidance on effective repair and maintenance procedures for all vehicle types. You will be the primary escalation path for technical support on all customer issues and vehicle off road issues, to guide the team towards an effective resolution., • Stay updated on industry trends, new technologies, and regulations related to passenger transport vehicles and Electric Vehicles (EVs) and implement best practices accordingly., • Conduct regular technical audits and quality checks on vehicles to ensure compliance with internal and external standards., • Act as a technical advisor for customers and our approved service and repair network, addressing their queries and concerns related to vehicle performance, safety, adherence to regulations, and EV technology., • Lead or contribute to special projects related to vehicle improvements, modifications, or customizations, with a particular emphasis on Electric Vehicles (EVs) and sustainable mobility solutions., • Automotive qualification or equivalent in Automotive Engineering, Mechanical Engineering, or a related field, along with substantial hands‑on experience in the transport industry., • A minimum of 5 years of experience in a leadership or technical role within the transport industry, with expertise in minibus, bus, coach, with exposure to Electric Vehicles (EVs) and associated systems., • Profound understanding of passenger transport vehicle systems, components, CANBUS architecture, remote diagnosis assistance, and EV technology, with proven ability to diagnose and resolve technical challenges., • Outstanding communication and interpersonal abilities to facilitate effective collaboration with internal teams, external suppliers, and customers., • Strong independent and team‑based work capabilities, proficiently managing multiple projects and priorities concurrently., • Exceptional problem‑solving skills and meticulous attention to detail, ensuring the highest level of technical accuracy and compliance., • Demonstrated track record of advancing technical excellence, sustainability, and continuous improvement initiatives within the passenger transport industry., • Sound commercial acumen and adeptness with the Microsoft Office 365 suite of software. This is a very exciting opportunity for someone who is passionate about the automotive industry and would like to be part of an independent business, leading our technical capabilities in our after sales relationship with our customers and dealers. The right candidate will benefit from substantial training and investment to grow them into an industry recognised technical expert across OEM chassis and components from Mercedes-Benz. Iveco and AOS (Isuzu), Cummins, Allison, ZF, Brist, Wabco, electric driveline infrastructure from Elinta, Iveco and Mercedes-Benz and of course Bus and Coach conversions from 6 industry leading manufacturers across Europe. Working with engineering and design teams from all our suppliers to grow and improve on an already industry leading range of products, you will be at the centre of a team of industry leaders, developing the systems and support structure for the future of EVM UK and its subsidiaries. Travel across the UK and to Turkey – Lithuania – Spain or Ireland will be required from time to time and may require flexibility of working hours. First Name Last Name Email Phone Address Details Address Line 1 Address Line 2 City County Postcode CV Upload Please upload your CV as a PDF or in a Word document format. If you encounter any problems uploading your file call Please tick the box to confirm you have read the privacy notice. #J-18808-Ljbffr

Job Title: Sales Manager Location: Billingshurst, West Sussex - Office Based Salary: £40,000 - £55,000 per annum + Car Allowance + Commission Job Type: Full Time, Permanent About Hydrachem: Established in 1973, Hydrachem is a dynamic and innovative manufacturer of water purification and disinfection tablets. As one of the world's leading suppliers in this field, we work with government organisations, charities, and major retailers across the globe, providing products that help protect lives and improve access to safe water. Our commitment to quality, innovation, and sustainability continues to drive our success. We are now seeking an ambitious and results-driven Sales Manager to support the continued growth of our business and strengthen our market presence. Hydrachem is an Equal Opportunities Employer, and all applicant data will be handled in accordance with GDPR requirements. About the role: As Sales Manager, you will be responsible for driving profitable revenue growth and supporting Hydrachem's sales and marketing activities. Working closely with the Chief Commercial Officer, Export Manager, Sales Administrators, Technical Team, and Operations Team, you will help deliver sales targets, strengthen customer relationships, and identify new business opportunities. A key focus of this role will be managing and developing retail customer relationships, identifying opportunities for growth within existing accounts, and securing new retail business. We are looking for someone who understands the retail landscape and can successfully translate market opportunities into sustainable sales growth. Due to the nature of the role, it is essential that candidates have a retail sales background to be considered for this role. This role is office-based in Billingshurst, West Sussex; therefore, applicants must be within a reasonable commuting distance. Key Responsibilities: • Develop and implement sales strategies aligned with company objectives., • Identify, pursue, and secure new business opportunities., • Build, maintain, and grow relationships with existing customers and retail accounts., • Manage key customer relationships to maximise revenue and long-term business growth., • Prepare sales forecasts, reports, and detailed market analysis., • Monitor market trends, retail activity, and competitor performance., • Develop expert knowledge of Hydrachem products, manufacturing processes, and packaging options., • Work closely with Technical and Operations teams to support customer requirements., • Deliver product presentations and training to customers and end users., • Support customer satisfaction and assist in resolving any customer concerns., • Maintain awareness of relevant market regulations and industry developments., • Collaborate across departments to ensure sales and marketing activities are aligned., • Contribute to achieving company sales, revenue, and profitability targets. About you: The successful candidate will have: • Significant retail sales experience is essential., • Proven experience managing retail accounts and building successful relationships with retailers and distributors., • A strong understanding of retail sales strategies, promotional planning, forecasting, category management, and commercial negotiations., • Proven experience in a Sales Management role., • A strong track record of winning new business and growing existing customer accounts., • Experience selling technical products and solutions., • Excellent communication, presentation, negotiation, and relationship-building skills., • Strong commercial awareness and a results-driven mindset., • Experience analysing sales performance data and market trends., • Proficiency in CRM systems and Microsoft Office applications., • Strong organisational and time management skills., • The ability to work independently and collaboratively as part of a team., • A proactive, self-motivated approach with excellent problem-solving skills., • Willingness to travel throughout the UK, with occasional international travel., • Flexibility to work outside normal business hours when required. Desirable Experience: • Experience in one or more of the following sectors would be advantageous:, • Water Purification, • Chemicals, • Pharmaceuticals, • Hygiene Products, • FMCG, • Consumer Goods, • Digital marketing experience or qualifications would also be beneficial. Benefits: • Competitive salary (£40,000 - £55,000 depending on experience), • Negotiable car allowance, • Negotiable commission scheme, • Enhanced annual leave entitlement based on length of service, • Salary sacrifice pension scheme, • Health and wellbeing programme, • Ongoing training and professional development opportunities, • Free onsite parking Why Join Hydrachem? This is an excellent opportunity for an experienced sales professional with a strong retail background to play a key role in the growth of a respected and innovative business. You'll have the opportunity to make a real impact, build lasting customer relationships, and help drive the success of products that support safe water solutions worldwide. Apply Now If you are an experienced Sales Manager with a passion for retail account management, business development, and delivering results, we'd love to hear from you. Apply today and become part of Hydrachem's mission to deliver trusted water purification solutions around the world. Please click on the APPLY button to submit your CV for this role. Candidates with experience as a National Account Manager, Key Account Manager, Regional Sales Manager, Business Development Manager, Senior Sales Manager, Commercial Manager, Head of Sales, FMCG Account Manager, Retail Account Manager, or Business Development Lead are encouraged to apply. JBRP1_UKTJ

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Thank you for your interest in City of York Council and our Head of Service, Operations opportunities within Adult Social Care. Head of Service, Operations (Adult Social Care). We have taken the opportunity to review our senior leadership structure and service design, ensuring that our arrangements

A governmental digital agency in the UK is seeking a Head of Product to lead product strategy and development for digital services. This role offers the chance to work in a dynamic, impactful environment.

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations,

Zoom is seeking a Head of Customer Success, EMEA to oversee revenue retention, product adoption, and customer satisfaction across a large portfolio.

We are seeking an experienced Head of Service Delivery & Operations to lead the day-to-day running of technology services across the V&A Museum Group. Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consiste

Gearset is seeking a Head of Customer Implementation to lead our onboarding and DevOps Architecture teams, ensuring consistent delivery across enterprise and mid-market customers. You will partner with Sales, Solutions Engineering, Customer Success and delivery partners to shape how we work, improve

Support the Head of Legal Services with the wider management of the Legal Services function and line management of legal administrative staff. We are seeking an experienced legal professional to support the Trust's Legal Services function, with particular responsibility for the management of a portf

Walsall Children's Services is seeking an inspirational and ambitious leader to join us as Head of Service - Children in Our Care, Care Leavers and Disabled Children & Young People's Team (DCAYPT) - Ref: CH07526. These elements are designed to assess candidates' professional expertise, leadership ca

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. The ideal candidate will possess senior experience in customer success and demonstrate proven capabilities in managing client portfolios effectively. The position of

Nextech Group Limited is seeking a Head of Service Delivery to lead its service operation from its West Sussex base. The position offers a competitive salary between £65,000 and £75,000, emphasizing the central importance of the role within the business. This pivotal role requires expertise in lea

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. Own gross pro

Credit Technologies, a UK fintech, seeks a hands-on Head of Product to own the product function and customer experience.

This role would suit an experienced Head of Housing, Housing Operations Manager, Housing Needs Manager or Assistant Director seeking a high-impact interim assignment during a period of organisational change. We are working with a local authority in Sussex that is seeking an experienced and highly ca

An established, award-winning managed print and document solutions provider is looking for a Head of Service Delivery to take full ownership of its service operation from its West Sussex Base. Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance an

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

The service is designed to streamline the end-to-end process of tax form collection, validation, and filing for Qualified Intermediary (QI) and Non-Qualified Intermediary (NQI) customer firms. GLOBAL HEAD OF US WITHOLDING TAX FILING SERVICE - US TAX COMPLIANCE KNOWLEDGE REQUIRED. It automates the co

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

As Head of Service – Highways Commercial Delivery, you'll lead a team of more than 80 colleagues and take strategic responsibility for the commercial and contractual management of a significant highways portfolio, ensuring our contracts, suppliers, procurement activity and financial controls deliv

Head of Existing Customer Analytics – Financial Services. As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer

We're looking for a Head of Service with drive and passion to deliver an effective and very specialist service to our stakeholders at an incredibly exciting time for both the present and future of Lancashire County Council and the community we serve. Our Highways Team is at the heart of that mission

You’ll champion living customer segmentation, enable self-serve access and regular reporting; present findings at senior levels and drive adoption of customer thinking across the organisation, including using AI to extend reach. Daily Mail is seeking a Head of Customer Insight to build and own an

You will own overall site performance, including production, engineering, transport, customer service and admin, reporting to the Operations Director. The role emphasizes delivering superior service, driving financial performance and developing future leaders in a fast-paced manufacturing environmen

The Insolvency Service, in partnership with Inspire People, is seeking a Head of Digital Resilience and Business Continuity (BCDR) with expertise in Azure Site Recovery (ASR), cloud disaster recovery, business continuity, cyber resilience and governance. Protect the resilience of critical public ser

Seeking a dynamic and experienced Head of Clinical Services for a prestigious healthcare facility in Nottingham. Role involves clinical leadership and service management.