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The Role We're looking for a highly organised and customer-focused Head of Customer Operations to lead the day-to-day delivery of customer support, onboarding, service management, and operational excellence. Head of Customer Operations Location: Epsom, Surrey (office-based with hybrid options

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is lo

The role will lead a major UK & Ireland service division, with responsibility for field service, service supervision, aftersales support, customer satisfaction, service performance, operational efficiency, and the continued development of a high-performing team. The successful candidate will be some

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is lo

Service Care Solutions are recruiting on behalf of a local authority based in the Essex region who are seeking a Head of Legal Services on a permanent basis. Lead and oversee the council’s Legal Services function, ensuring the delivery of high-quality, commercially focused legal advice across a br

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. Extensive leadership experience i

Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource alloc

Head of Service Charges, Rent & Income – Norfolk Salary: £7200 Contract: Permanent Working Pattern: Full-time (37 hours) Location: Norfolk (Hybrid working available) An exciting opportunity has arisen with a forward-thinking and values-driven housing provider for a Head of Service Charges, Rent &

CLT team effectiveness - Own the strategic cadence, agendas and effectiveness of the Customer Leadership Team, including leadership of away days, ensuring decisions are aligned to strategy and translated into clear actions and delivery plans. The Head of Customer Strategy & Planning plays a critical

Working alongside Delivery Leads, Heads of Service and partners, you will support the ongoing redesign of homelessness services and help deliver a more coordinated, resident‑focused approach. As Head of Service – Temporary Accommodation, you will provide senior leadership for Westminster’s TA

The Head of Service Delivery will collaborate with stakeholders to align services with company strategies, manage teams, and ensure service quality, driving innovation and customer satisfaction in a flexible and hybrid working environment. Arqiva is seeking a Head of Service Delivery to define and l

We are seeking an exceptional Head of Customer Experience to lead and shape the end‑to‑end customer journey across Fortius. Fortius Clinic is part of Affidea Group, Europe’s leading provider of advanced diagnostics, outpatient, and cancer care services. Lead the design, delivery, continual imp

If you have senior operational leadership experience in utilities or infrastructure and want to take on a strategic role with real impact, this opportunity offers genuine scope to shape how services are delivered. Our client is a well-established operational services company delivering specialist pi

Finatal is seeking a Head of Customer Insights in Greater London to develop a best-in-class customer insights and analytics capability. This role requires over 8 years of relevant experience, focusing on acquisition and retention across a multi-site environment. Candidates should possess a strong co

Lead an experienced team of professionals: lead, coach, and develop a team of 5+ Account Directors (ADs) and Customer Success Managers (CSMs) in the UK healthcare team, building a strong performance culture based on accountability, collaboration, and customer centricity. As Head of Customer Success

Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. You will develop a customer-focused culture and manage the retail portfolio

PSW Safeguarding Head of Service. We are seeking a dynamic and experienced PSW Safeguarding Head of Service to lead and oversee safeguarding initiatives within our organization. Join us and be a part of a team that prioritizes safety, dignity, and respect in every aspect of our service delivery.

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team. You will lead the development and strategic direction of our Complaints and Customer Services functions ensuring high quality customer-focused ser

You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. CLT team effectiveness - Own the strategic cadence, agendas and effectiveness of the Customer Leade

The Head of Service Delivery (HoSD) will oversee the Service Delivery team and be responsible and accountable for the delivery of this service. High level of proficiency with workforce management software (e. Oversee the effective delivery of clinician rota planning and deployment across services, e

The University of York is seeking part-time Customer Services Assistants to join the Library's team in New Brunswick. Candidates must have good general education and experience in customer service. The role includes ensuring library buildings are ready and assisting with reception services.

This role requires an experienced individual to lead a significant service division focused on improving performance and customer satisfaction while managing field service teams. The ideal candidate will possess a strong background in automation and service leadership, offering a unique opportunity

Customer service support: respond to guest enquiries politely, efficiently and professionally. Previous experience in a receptionist, front of house or customer service role. A proactive approach with a focus on delivering excellent customer service.

Neve Jewels Group is seeking an IT leader to drive transformational change across its tech initiatives.You will manage diverse technology teams, ensuring alignment with business strategies and fostering high performance.Responsibilities include overseeing change delivery, developing governance frame

As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function to be truly world class. Extra day of leave for every year of service. Instead, it's a rare opportunity to take the strong foundations

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. This position focuses on customer rete

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

IG Group is looking for a Head of AI Operations to lead their AI-driven automation efforts in client servicing. This role involves the design and execution of AI-powered solutions, requiring hands-on expertise with conversational AI platforms. The successful candidate will guide a team while influen

Knowledge of the reservation system Sevenrooms and Point of Sale software Squirrel would be beneficial. Excellent sales & customer service skills. Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over.

HEXAGON is seeking a Head of Customer Experience to lead the development of their Complaints and Customer Services. This hybrid role based in South East London requires a professional with a successful track record in managing customer experience services within social housing. HEXAGON offers a supp

You will also have experience of transforming poor performing services and using data to identify, implement and measure service improvements as well as a strong track record of developing and delivering financial reporting information and analysis to a range of stakeholders. Reporting to the Operat

We are supporting a private equity-backed, multi-site consumer services group with a national footprint to appoint a Head of Customer Insights. The position sits at the heart of the commercial function, partnering closely with Operations, Marketing, and Finance to drive customer lifetime value and n

Head of Service Delivery to define and lead the service vision and strategy. This position involves overseeing service management and design, managing a high-performing team, and driving agile service delivery processes. The role offers a competitive salary ranging from £62,400 to £93,600 and oper

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

Harnham is seeking a high-impact Customer Insight leader to shape analytics across the organization. The role involves connecting customer insight with analytics, driving the vision, and translating data into actionable insights. Strong experience in customer analytics, advanced SQL skills, and fami

Five Guys is seeking a Head of Customer Experience in Greater London to oversee customer support and feedback. This role involves leading customer service across various platforms, responding empathetically to customer inquiries, and transforming insights into actionable improvements. Key qualificat

This is the context in which we are seeking an exceptional leader to join us as Head of Service for School Organisation. Senior Officers only) unless the appointment is business critical. Bedford Borough Council is proud to be a member of the Armed Forces Covenant and the Care Leavers Covenant, we p

Borough Kitchen is seeking a Customer Service Manager to enhance their online customer experience in the UK. Ideal candidates will demonstrate strong retail or eCommerce experience, excellent communication skills, and a genuine passion for customer service and quality products. This hands-on role fo

You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. Working cross‑functionally, we bridge gaps between Technology, Business, and Services to create a panoramic view of the business. You'll lead a global

Aatom Recruitment is currently recruiting an experienced Head of Service Improvement - Children's Social Care on behalf of a local authority. Children's Social Care - Head of Service Improvement. Lead all aspects of service delivery and performance management for FFP and wider childrens social car

Lead and develop a global Service Management team of Incident & Problem, Change and Service Transition Managers. Global Director of Infrastructure & Service Operations. This role will lead the global service management function, embedding ITIL-based practices, improving governance, and driving opera

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. Own customer service standards, processes, and guidelines across all channels. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer-facing com

Offering a competitive salary of £50,000 to £60,000 per annum, this permanent position provides stability and the opportunity for career growth within a collaborative environment. Michael Page is seeking an exceptional Operations Manager based in North London to oversee production in a high-perfor

Software of Excellence is looking for a Head of Customer Marketing to enhance growth and customer retention across the UKI and international markets. You will lead the marketing strategy to deepen customer engagement, overseeing a high-performing team and aligning cross-functional efforts. The ideal