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Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

A technology company in Greater London seeks an experienced Customer Success Lead to manage relationships with clients and ensure satisfaction. The role offers benefits like private health insurance and membership to a gym, alongside exciting offsite events. This role includes owning customer deploy

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company. Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps. Head of AI Customer Value & Adoption.

A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and inspire sales teams while developing strategies to drive revenue growth. The ideal candidate has over 10 years of experience in technology sales and has successfully led diverse, high-performing teams. J

Develop a deep understanding of the short and long term ROI of all customer investment drivers over time to optimise ongoing. Leading the development of the one commercial plan for GPN continental Europe, that combines the needs of brand, channels customers and GPN’s short and long term market sha

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. Referrals increase your chances of interviewing at Springboard Success by 2x. This is an exciting opportunity to take ownership of a fast-growing portfolio of

A high-growth startup seeks a Head of Customer Success to build and lead the Customer Success function. The ideal candidate has over 5 years of experience in Customer Success and a strong technical background to drive change within traditional industries. You will manage the post-sale journey, ensur

A housing development organization is seeking a Head of Home Experience to lead the move-in journey, ensuring customers enjoy high-quality homes. This role offers a salary of £67,820 - £84,776 plus benefits, and is based in Greater London with a hybrid working model. You will manage teams, ensure

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. What we do helps learners at all stages of their lives, from

This fully remote position offers opportunities for professional growth within a high-performance culture. The role involves driving client success and building effective communication frameworks. Ideal candidates should have 3-5 years of experience in account services, with strong communication and

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, enga

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The power of focus: We live in a world of power laws and we cannot overestimate the unimportance of practically everyt

The Head of Client Success will drive client satisfaction, retention, and growth by establishing a world-class client success function that blends proactive relationship management with operational excellence. Our client, a leading FinTech organisation, is currently recruiting for a Head of Client S

The Head of Engineering will play a pivotal role in maturing our engineering strategy, strengthening our in-house squads, and building a culture of engineering excellence. They will champion a culture of accountability, innovation, and continuous improvement—raising the bar on quality, scalability

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

A leading online fashion retailer in Greater London seeks a Head of Engineering, Customer Experience, to lead a team of ~40 engineers. Benefits include an employee discount, flexible allowance, and 25 days of paid annual leave. This role involves defining the technology strategy, mentoring engineers

This role requires over 8 years of customer success management experience, the ability to foster strong customer relationships, and proficiency in Salesforce. A leader in clean energy solutions based in Greater London seeks a Head of Customer Success to drive retention and enhance client satisfactio

The Role**To role of Head of Customer Care will lead the Customer Care function across the division, ensuring delivery of a first-class after-sales service to homeowners. The Head of Customer Care will lead, manage and develop their team, fostering a culture of accountability, professionalism and cu

A leading telecom service provider in Abingdon seeks a passionate leader for its Customer Service team. The role requires managing approximately six Customer Service Managers and driving performance through data analysis and process automation. An ideal candidate has experience in a similar environm

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensiv

Head of Customer Acquisition – Exhibition Stands, York. Proactive use of LinkedIn Sales Navigator. Every qualified opportunity you create will be passed to our experienced sales professionals to close.

A reputable software firm in the United Kingdom is seeking a Head of Customer Success to lead their Customer Success team. The successful candidate will be responsible for driving exceptional customer experiences, increasing customer retention, and managing B2B software relationships. A competitive

A global skincare and cosmetic brand is seeking a Head of Customer Experience to enhance the UK customer journey across retail and digital platforms. Ideal candidates will have experience in omnichannel strategies and a strong understanding of retail environments.

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

Head of Retail & Customer Insights. Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the.

A prominent beauty and skincare brand is looking for a Head of Customer Experience to lead the evolution of the UK customer journey. This role requires experience in delivering omnichannel customer experience strategies and an understanding of retail environments. The position emphasizes collaborati

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. If you’

A leading technology consultancy based in the UK seeks an experienced Head of Customer Success to lead the customer success function. The ideal candidate has a background in Customer Success, strong communication skills, and experience with CRM tools. You will drive long-term value while collaborati

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

I have been part of Zen’s phenomenal growth since we launched in 2017, and I am looking for a Head of Customer Operations to help build and scale our customer support function. Head of Customer Operations (UK). You will define the KPIs that matter, and own the unit economics of turning customer su

Head of Engineering Online Customer Experience (39515). The Head of Engineering will play a pivotal role in maturing our engineering strategy, strengthening our in-house squads, and building a culture of engineering excellence. Your application for Head of Engineering Online Customer Experience.

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). In this role, you will work closely with the Director of Customer & Commercial Delivery to strengthen delivery capability across the department. Provide a holistic view of delivery planning and progress across the depar

A leading UK housebuilder is seeking a Head of Customer Care in Redhill to lead their Customer Care team. This role focuses on delivering exceptional after-sales service, enhancing customer satisfaction, and managing complaints. Ideal candidates will have experience in customer service within the co

You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. A leading financial technology company in the UK is seeking a Customer Success Director. The ideal candidate will have at least 5 years of manage

A leading AI platform company in Greater London is seeking a Head of Customer Success for EMEA to lead the team and drive customer engagement and value realization. Ideal candidates will have a proven track record in B2B SaaS customer success, strong operational rigor, and excellent communication sk

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing th

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. You will directly manag