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  • Head Waiter/Waitress
    Head Waiter/Waitress
    5 days ago
    Full-time
    London

    Pachamama Group was set up in October 2014 with a mission to introduce inspiring hospitality concepts across the globe by doing it our way and making the impossible possible. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. Named after the Greek god of the West wind - a soft gentle breeze - Zēphyr offers a casual dining affair inspired by Greek culture and a late-night bar downstairs. This high-volume restaurant is our most vibrant venue in the heart of Notting Hill with a talented team of amazing individuals who thrive in this busy environment. As an experienced Head Waiter / Waitress, we're confident in your ability to deliver standout service in our dynamic environment. For the Head Waiter / Waitress role, we offer the following benefits and opportunities: • Attractive salary based on your skills and experience., • Complete Service Charge distribution between employees., • Ability to earn additional tips., • Referral scheme with a £300 bonus for a successful candidate., • Complimentary breakfast, lunch, and dinner for all employees., • Generous staff discount at all group's restaurants., • 28 days of holiday, ensuring a balanced professional and personal life., • Opportunities for career development, regular appraisals to discuss progress and perspectives. Other benefits include: • Comprehensive on-the-job training to enhance your skills and knowledge., • A friendly and positive work environment fostering respect and teamwork., • Psychological, financial and legal support available through our Employee Assistance Programme (EAP)., • Salary paid monthly – on the last Friday of each month., • Wagestream access, allowing you to stream up to 50% of your earnings at any time., • Pension scheme with a 3% employer contribution., • Opportunities for career development, regular appraisals to discuss progress and perspectives. If this sounds of interest to you, please apply. Come grow with us at Pachamama Group! This is your chance to be a part of something extremely exciting.

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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    25 days ago
    £55000–£58000 yearly
    Full-time
    London

    Kiez is a Berlin-inspired new opening coming to Notting Hill, built around a tight kebab-led menu, curated cocktails, standout German and Austrian natural wines, and a world-class sound system, all set within a seriously design-led space. At 35 covers with a terrace, this will be a small, high-energy restaurant with real identity, strong neighbourhood appeal, and the ambition to become one of West London’s most exciting new spots. As Assistant General Manager, you’ll support the General Manager in bringing the concept to life, shaping the culture and standards from day one, and delivering a brilliant all-round guest experience. What you’ll be doing: • Supporting the General Manager in the day-to-day running of the restaurant and helping shape the site from day one., • Leading from the floor and being a strong presence during service., • Working closely with the kitchen to keep service smooth, sharp, and consistent., • Helping build a team culture that feels positive, capable, and enjoyable to be part of., • Supporting recruitment, onboarding, training, and development as the team grows., • Maintaining high standards across service, presentation, cleanliness, and the overall running of the site., • Taking real ownership of compliance and day-to-day operational standards, with confidence around health and safety, food safety, and legal responsibilities., • Overseeing the day-to-day organisation of the site, from shift organisation and admin through to licensing, hygiene, and maintenance issues., • Handling guest feedback with confidence and good judgement., • Stepping up to run the restaurant in the General Manager’s absence. What you’ll bring: • Experience in a senior floor-based management role, ideally as an Assistant General Manager or Restaurant Manager within a quality London restaurant., • An interest in natural wine, particularly German and Austrian producers, would be a big plus., • A genuine love for restaurants that have identity, energy, and cultural relevance., • A strong floor presence and the ability to lead busy services with confidence, pace, and attention to detail., • High standards, good instincts, and a hands-on approach., • A natural ability to lead people - someone who can motivate a team, read a room, and create the right energy on shift., • The appetite to be part of an opening and all that comes with it., • Flexibility to work across 5 out of 7 days, including evenings and weekends., • Full UK right to work. What’s in it for you: • The chance to be part of one of Notting Hill’s most exciting new openings., • A competitive salary package., • The opportunity to help shape the culture, standards, and guest experience from the ground up., • Staff food on shift., • 50% staff discount., • Training, development, and progression opportunities as the business grows., • 28 days’ holiday, including bank holidays. If this sounds like your kind of place, we’d love to hear from you.

    Immediate start!
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  • Restaurant Manager
    Restaurant Manager
    1 month ago
    £3500–£4500 monthly
    Full-time
    South Kensington, London

    Summary of Position The Restaurant Manager owns the total store operating result: P&L, guest experience, people, food safety, standards and compliance. The RM plans the trading day, makes the final T-15 readiness decision, commands through the parallel ARM/Shift Leader/Kitchen Manager structure, owns store-level escalations and ensures truthful commercial, people and operating evidence. Key Performance Areas (KPAs) • Trading-Day Plan & Store Readiness, • Live Store Command & Guest Outcome, • P&L, Cost & Cash Control, • Food Safety, Compliance & Risk, • People, Certification & Succession, • Close, Data & Reporting Duties & Responsibilities Trading-Day Plan & Store Readiness • Read operating data and known conditions, set the day's priorities and run the T-60 briefing., • Make the T-15 GO / NO-GO readiness decision using the approved store-operating standard. Live Store Command & Guest Outcome • Command the store through parallel Shift Leader, ARM and Kitchen Manager ownership, intervening on escalation without collapsing role accountability., • Own the guest-experience outcome and final escalation/recovery decisions within published authority., • Lead high-severity or multi-playbook incidents and interface with Area Manager/Country Head/platform functions as required. P&L, Cost & Cash Control • Control daily commercial/financial signals, labour, food and controllable-cost actions, void/discount authority and cash reconciliation., • Where food-cost variance exceeds 2% of theoretical under the current operating standard, require root-cause action and log it by end of day., • Independently reconcile the Shift Leader's end-of-day cash count the next morning. Food Safety, Compliance & Risk • Verify food-safety, allergen, legal/compliance and safe-to-operate corrective action; do not author functional standards outside RM authority. People, Certification & Succession • Own store people deployment, scheduling discipline, performance follow-up, development and succession execution., • Ensure only appropriately certified people are assigned to roles/stations under the current approved control., • Issue final certifications for designated store roles only where the Academy assigns RM as certifier. Close, Data & Reporting • Verify store close and next-morning controls, explicitly carrying forward unresolved issues., • Complete DOL/dashboard/daily-log narrative, exception escalation and operating-data evidence truthfully and on time. Additional Responsibilities & Reporting • Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) • T-60 briefing and T-15 GO / NO-GO readiness decision are completed to standard., • Store P&L, labour, food cost and controllable-cost actions are actively managed against approved targets., • Food-cost variance above 2% of theoretical triggers root-cause action and end-of-day logging under the current standard., • Shift Leader cash count receives independent RM next-morning reconciliation., • Only appropriately certified employees are independently assigned to roles/stations., • DOL, daily log, close, compliance and escalation evidence is complete and truthful. Qualifications • For internal progression, hold current ARM certification and complete the Restaurant Manager Development Plan; external appointments must satisfy People OS hiring rules and equivalent operating experience., • Strong whole-store knowledge across FOH, BOH, P&L, labour/food cost, guest recovery, food safety and people leadership., • Ability to lead through role owners rather than personally absorbing every operating task., • Complete current Restaurant Manager certification before independent store accountability. Core Competencies • Strategic Operational Leadership - Turns strategy and standards into disciplined operating execution., • Financial Acumen - Reads P&L and operating signals and converts variance into action., • Leadership & Succession - Builds accountable leaders and sufficient successor capacity., • Decision Making & Judgment - Acts within authority, escalates correctly and preserves governance., • Cross-Functional Collaboration - Works effectively with I MANAGE platform functions while preserving ownership boundaries., • Data & Evidence Discipline - Uses verified information, protects system truth and reports exceptions clearly. Technical Skills Advanced working knowledge of store P&L, forecasting/deployment, POS/IMS/dashboard controls, food safety, playbook command and people/succession systems. Current Restaurant Manager certification is required before independent store accountability. Where It Leads Restaurant Manager (you are here) > Area Manager (next) > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Area Manager: • Assignment Policy: Complete at least two years as a Restaurant Manager before permanent promotion unless an approved People OS exception applies; complete the one-year Area Manager Development Plan including at least one store opening run A-to-Z., • Swiss Butter Academy: Maintain current Restaurant Manager certification and complete Area Manager learning, field evidence and certification before independent AM duty., • Performance: Meet the published People OS promotion performance gate for the relevant cycle., • Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved., • Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart., • Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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