Head of Property Management
6 days ago
Richmond
Head of Property Management • Lead, inspire, and manage property management teams across all PMCs., • Implement and execute business strategy in line with the company’s goals and growth plans., • Foster a culture of accountability, collaboration, and excellence across the department., • Work closely with board-level executives to provide strategic insights and updates on market conditions, lettings legislation, and business performance., • Operational Management, • Oversee the management of all occupied units across the business and its brands., • Maintain oversight of the lettings portfolio, ensuring compliance, efficiency, and client satisfaction., • Drive key income streams including renewals income and property management income, ensuring targets are achieved or exceeded., • Monitor and manage the retention of occupied units within the managed portfolio., • Full accountability for Renewals department and income, Property management income., • People & Performance, • Lead, train, coach, and mentor property management staff to achieve professional growth and high performance., • Conduct regular performance reviews and ensure robust people management processes are in place., • Maintain a strong understanding of HR best practices and support the professional development of all team members., • Compliance & Legislation, • Serve as one of the company’s subject matter expert on lettings legislation, including the Renters’ Rights Bill and other regulatory frameworks., • Ensure all processes and documentation comply with ARLA Propertymark standards and relevant legal requirements., • Champion high standards of governance and risk management within all property management activities., • Customer Service & Brand Standards, • Lead from the front in delivering an exceptional client experience., • Uphold the brand values and reputation of John D. Wooden Company and its associated brands., • Ensure consistent delivery of outstanding service across all touchpoints. About you: • Proven experience leading a property management department, • Strong leadership, communication, and interpersonal skills with the ability to inspire and motivate teams., • Excellent presentation and articulation skills, with the ability to engage confidently at board level., • Deep knowledge of the UK lettings and property management industry, including relevant legislation and emerging trends., • ARLA qualified (Level 4 or equivalent preferred)., • Demonstrated ability to drive performance and implement strategic initiatives., • Skilled in people management, performance reviews, and HR processes., • Highly organised, commercially astute, and customer-focused.