Trabajos head of legal en ShrewsburyCrear alertas

Resident Contact Centre Adviser £28,596 (in probation) rising to £30,102 per annum Head Office, Shrewsbury Avenue Full-Time Permanent Due to an internal move and a promotion our client has two vacancies in their Resident Contact Centre Team working at Head Office, Shrewsbury Avenue. Hours of work are between 0800 – 1800 Monday to Friday on a rota basis plus flexibility to work an occasional Saturday morning in our City Centre location. Working hours will not exceed 37 per week. As a Resident Contact Centre Adviser for our client you will be the first point of contact for customer queries via multiple channels. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries. Using our LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all their services to provide excellent customer services to residents and those who access our clients services. Key Responsibilities: (include but are not limited to). • To be the first point of contact – with the emphasis on first contact resolution - to their customers through multiple channels – including telephone, face to face, webchat emails and work-tray action - adapting communication styles to translate complex information into language to enable customers to understand, treating customers fairly and with respect at all times., • Working in line with Awaabs Law, complete risk assessments for all reports of emergency hazards., • To have direct responsibility for delivering excellent front-line customer service adhering to housing policies and procedures and demonstrating understanding which failure to follow can lead to complaints and legal action. At all times demonstrating personal responsibility, good judgement and being productive and reliable in line with their values., • Maintain up to date high standards and knowledge of all their services to provide excellent customer services to residents and those who access our cleints services. Take ownership for personal development – including successful completion of mandatory eLearning and training – to maintain excellent knowledge and understanding., • To have direct responsibility in achieving our key performance indicators relating to standards for the service, including timescales for answering telephone calls, webchat, emails, and work-tray actions in a fast-paced environment, • Understand our clients customer needs by asking questions and not making assumptions about their needs in order to provide accurate and relevant advice and support to their customers on a wide range of housing-related queries with the intention of resolving queries at first point of contact where possible., • Manage queries relating to third parties, including our partner contractor for Repairs and local authorities, in a professional manner., • Promote alternative channels such as ‘self-service’ to encourage their customers to access information for themselves via the website , supporting the business objective to increase self-service registrations., • To meet set targets (KPIs) and standards for the service, including timescales for answering telephone calls, responding to written communication and completing repairs, working in partnership with their outsource partner for Housing Repairs, • Manage and respond to customer feedback in a timely manner as well as managing service requests sensitively and effectively to satisfactory resolution by taking ownership of concerns raised in line with their policy and procedures., • Using several IT systems, recording accurate data for all customer contacts, raise works orders and arrange appointments ensuring that the correct codes, priorities and timescales are allocated in line with their guidelines and GDPR., • Experience of working within a fast-paced customer-focused environment., • Experiencing of applying sound judgement and common sense to resolve customer queries., • Experience of recognising customer dissatisfaction and managing conflict effectively., • High standard of written and oral communication and the ability to interact with a wide range of customers., • Strong administrative skills; accurate and speed with high standard of attention to detail., • Ability to deal with a high volume of call and task., • Strong analytic skills to diagnose root the cause of a Housing Repair., • Awareness of any general housing and local authority practices and policies., • An understanding of Housing Benefits and Welfare Reform, • Ability to deal with complex enquiries and challenging customers. They reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, they do encourage you to apply without delay!

Enjoy a career without limits, earning up to 75% of your billing. We are seeking legal professionals that are keen to work on a consultancy, fee sharing basis. Taylor Rose is a top 60 law firm with over 25 offices nationwide. We are offering you a unique opportunity to take back control of your life and earnings. Choose to work from home, one of our offices or both! We are looking for individuals and groups of Solicitors, FCILEx or Licensed Conveyancers with 4 years PQE + to join our consultancy. Why choose us? • Earn up to 75% of what you bill; your split will not drop below 70%., • Choose your own clients, fees, hours and volume of work., • Work from home, 100 days access to hot-desking facilities., • PII cover up to £20 million., • Access to nationwide offices and meeting rooms., • Free calls through our app., • Immediate access to our accreditations., • Fully optimised CMS and electronic systems., • Access to business development., • Dedicated liaison team., • Technical head for ops, legal support and training. And much more. So, if you want a career without limits and freedom, then we may be your next move. To find out more, contact us now to chat confidentially with one of our advisors. PS We have more avenues for professionals wanting to be office-based, working as part of a team or have different qualification levels!

What is a Bethphage Trustee? Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. As a charity, we have a volunteer board of trustees who bring their own individual areas of expertise to benefit the organisation. Among the many skills they have are: financial management; charity governance; staff development; performance management; local government, disability service development and adult social care. In 2019, our founder and former Trustee, Donna Werner was named our honorary president. Our Vision is of inclusive communities where all people have the opportunity to live the life they choose. The role The Trustees work closely with the executive management team (EMT) on the strategic direction of the business. They coordinate and attend quarterly board meetings, through which they review the work of the charity and provide advice, support and focus attention onto the areas that the EMT needs to consider and prepare for, to continuously improve what we do. The Trustees work on a voluntary capacity for the benefit of the charity, this usually equates to one day per month. All Trustees are requested to undergo a DBS check (Disclosure & Barring service). Currently, we are particularly interested in hearing from people with financial and/or legal experience and expertise. About Bethphage Bethphage is a charitable and specialist provider of support for adults (18+) with learning disabilities. xrnqpay We provide a diverse range of care and support services for more than 150 adults with learning disabilities and/or autism and mental health needs across Shropshire and the West Midlands. Come join us If you feel you could be committed to our charity, you have expertise, enthusiasm and availability for the role, we would encourage you to call our Head Office ,

Resident Contact Centre Adviser £28,596 (in probation) rising to £30,102 per annum Head Office, Shrewsbury Avenue Full-Time Permanent Due to an internal move and a promotion we have two vacancies in our Resident Contact Centre Team working at Head Office, Shrewsbury Avenue. Hours of work are between 0800 – 1800 Monday to Friday on a rota basis plus flexibility to work an occasional Saturday morning in our City Centre location. Working hours will not exceed 37 per week. As a Resident Contact Centre Adviser for Cross Keys Homes you will be the first point of contact for customer queries via multiple channels. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries. Using our LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all CKH services to provide excellent customer services to residents and those who access CKH services. Key Responsibilities: (include but are not limited to). • To be the first point of contact – with the emphasis on first contact resolution - to CKH customers through multiple channels – including telephone, face to face, webchat emails and work-tray action - adapting communication styles to translate complex information into language to enable customers to understand, treating customers fairly and with respect at all times., • Working in line with Awaabs Law, complete risk assessments for all reports of emergency hazards., • To have direct responsibility for delivering excellent front-line customer service adhering to housing policies and procedures and demonstrating understanding which failure to follow can lead to complaints and legal action. At all times demonstrating personal responsibility, good judgement and being productive and reliable in line with CKH values., • Maintain up to date high standards and knowledge of all CKH services to provide excellent customer services to residents and those who access CKH services. Take ownership for personal development – including successful completion of mandatory eLearning and training – to maintain excellent knowledge and understanding., • To have direct responsibility in achieving our key performance indicators relating to standards for the service, including timescales for answering telephone calls, webchat, emails, and work-tray actions in a fast-paced environment, • Understand CKH customer needs by asking questions and not making assumptions about their needs in order to provide accurate and relevant advice and support to CKH customers on a wide range of housing-related queries with the intention of resolving queries at first point of contact where possible., • Manage queries relating to third parties, including our partner contractor for Repairs and local authorities, in a professional manner., • Promote alternative channels such as ‘self-service’ to encourage CKH customers to access information for themselves via the website or through MyCKH, supporting the business objective to increase self-service registrations., • To meet set targets (KPIs) and standards for the service, including timescales for answering telephone calls, responding to written communication and completing repairs, working in partnership with CKH’s outsource partner for Housing Repairs, • Manage and respond to customer feedback in a timely manner as well as managing service requests sensitively and effectively to satisfactory resolution by taking ownership of concerns raised in line with CKH policy and procedures., • Using several IT systems, recording accurate data for all customer contacts, raise works orders and arrange appointments ensuring that the correct codes, priorities and timescales are allocated in line with CKH guidelines and GDPR., • Identify, recommend and champion new and improved ways of working to enhance the customer service experience and our internal CKH’s processes. Essential Criteria • Experience of working within a fast-paced customer-focused environment., • Experiencing of applying sound judgement and common sense to resolve customer queries., • Experience of recognising customer dissatisfaction and managing conflict effectively., • High standard of written and oral communication and the ability to interact with a wide range of customers., • Strong administrative skills; accurate and speed with high standard of attention to detail., • Ability to deal with a high volume of call and task., • Strong analytic skills to diagnose root the cause of a Housing Repair., • Maths and English –GCSE Grade 4 and above / Grade C and above Desirable • Awareness of any general housing and local authority practices and policies., • An understanding of Housing Benefits and Welfare Reform, • Ability to deal with complex enquiries and challenging customers., • The ideal candidate for this role will be someone who has previous experience working in a call centre customer service environment. So, if you are a calm and confident communicator able to demonstrate good listening skills and can ensure the timely resolution of customer queries, we would like to hear from you! We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay