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Head of risk jobs in United Kingdom

  • Welfare Officer - The Palm House
    Welfare Officer - The Palm House
    1 day ago
    £15 hourly
    Part-time
    London

    Part Time Welfare Officer - 16 hours per week The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities. Welfare Officers are a licensed condition and must be on duty Friday evenieng and Saturday afternoon to closing time. They must be clearly identifiable and work to support both the SIA Door Supervisors and the Venue Management where guests may be considered vulnerable. What you'll be getting up to: • Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through: o Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc) o Unwanted attention o Being left alone by friends/ colleagues o Limited access to phones/ internet to book transport o Showing signs of distress • Approach guests who appear vulnerable in a friendly and open manner, asking if they need any help or support. They should maintain good communication with the Manager on duty and SIA Door Team on any concerns throughout the shift • Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by SIA Door Supervisors. Ensure the guest involved is: o Taken to the nominated welfare space, away from loud music and crowds o Reunited with friends or colleagues o Offered water o Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc) o Able to leave the venue without risk of personal injury • Support the Duty Manager, SIA Door Supervisors and at times Canary Wharf Private Security during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required • Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales You lead by example, turning up to work with good personal hygiene, in uniform, on time and ready to proactively contribute to your shift. Who You Will Be: • Caring and empathetic, • A great communicator, • Have a calm head in what can be overwhelming situations, • Someone with experience within late night bars/ venues as either an operator or security, • Strong spatial awareness, • Friendly, approachable and helpful, • Able to multi task, • Be extremely reliable, trustworthy and integral You must be: • First-aid trained, • Conflict Management Trained We will provide: • Radio and ear piece, • High Visibility vest with 'Welfare Officer' on the reverse, • Map of Canary Wharf and awareness of local transport links, • Access to a fully stocked first aid kit in the 'welfare space', • Access to PET water bottles in the 'welfare space', • Access to site phone to support ordering Taxis, • Access to local taxi contact numbers, • Welfare Log Book BENEFITS + BEST BITS · Tronc paid fairly and equally · 60% of our management teams have been promoted internally. · Mental Maintenance: Therapy for free · Referral Bonus: refer a friend and once they have passed their probation you receive a bonus · Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows · Company awards to celebrate team and regular events · Incipio FC + Seasonal Socials · Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France) · Enhanced Maternity, Paternity and Adoption leave · 50% discount for food and drink in all Incipio venues · Award winning Learning & Development programmes · Sunday Times Best Places to Work Employer · Award winning Diversity Programme Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

    No experience
    Easy apply
  • Property Compliance Manager
    Property Compliance Manager
    1 day ago
    £55000 yearly
    Full-time
    London

    Property Compliance Manager - Urban Pubs & Bars | London | Full-Time | Field-Based Join one of London's fastest-growing pub, bar and restaurant groups! At Urban Pubs & Bars, we're all about creating incredible places for people to eat, drink and socialise. From bustling neighbourhood pubs and award-winning restaurants to lively cocktail bars and competitive socialising venues, our collection of over 60 unique London locations continues to grow. Behind every great venue is a team making sure everything runs safely, smoothly and to the highest standards. That's where you come in! We're on the lookout for an experienced and proactive Property Compliance Manager to join our growing Property Team. This is a fantastic opportunity to take ownership of statutory property compliance across our diverse London estate, ensuring our venues remain safe, compliant and ready to deliver exceptional experiences for our guests and teams. Reporting directly to our Head of Property, you'll play a key role in protecting our people, properties and business, working closely with our Operations, Maintenance and Property teams to keep everything on track. What You'll Be Doing • Taking ownership of compliance – Lead our statutory property compliance programme across the estate, ensuring inspections, certifications and remedial actions are completed to the highest standards., • Keeping our venues safe – Oversee essential compliance requirements covering fire safety systems, gas, electrical installations, asbestos, water hygiene, lifting equipment, kitchen extraction and other statutory obligations., • Staying one step ahead – Maintain our compliance calendar, planned maintenance visits and inspection schedules, making sure nothing slips through the cracks., • Turning reports into action – Review contractor reports, identify risks and ensure any issues are prioritised, addressed and properly closed out., • Making compliance simple – Maintain accurate records, certification and reporting systems, providing clear visibility of compliance performance across our sites., • Working with the best – Manage specialist contractors and suppliers, ensuring great service, value for money and consistently high standards., • Supporting our growth – Play an important role in bringing new venues into the Urban family, ensuring compliance requirements are understood and addressed before opening., • Being the expert – Keep up to date with changing legislation, advise key stakeholders and confidently escalate any significant risks or concerns., • Driving continuous improvement – Identify trends, carry out site audits and help us build smarter, more efficient compliance processes as we continue to expand. What We're Looking For We're looking for someone who knows their stuff, takes pride in getting the details right and enjoys working in a fast-paced, growing business. • Proven experience in statutory property compliance, ideally across a multi-site hospitality, leisure, retail or facilities management environment., • A strong understanding of property-related health and safety legislation, statutory inspections and certification requirements., • Confidence reviewing technical reports, challenging contractors and managing remedial works through to completion., • Excellent organisational skills, with the ability to juggle multiple priorities across a busy estate., • A proactive, solutions-focused approach and a genuine passion for maintaining high standards., • Strong communication skills and the confidence to work with everyone from site teams to senior leadership., • Comfortable using compliance management systems, reporting tools and Microsoft Office, including SharePoint., • A relevant qualification in property, facilities management, compliance or health and safety would be a bonus., • A hands-on approach and willingness to travel regularly between our London venues. Why Join Urban Pubs & Bars? We're a business that's growing fast, but we've never lost sight of what makes us special – great people, brilliant venues and a genuine passion for hospitality. You'll be joining an ambitious, supportive team where your expertise will make a real difference. With an expanding estate and exciting new openings on the horizon, there's never been a better time to become part of the Urban family. What We Offer: • Competitive salary, dependent on experience., • 30% discount on food and drinks across our fantastic venues., • Opportunities for career development and progression as our business grows., • Access to our employee assistance programme and wellbeing support., • A supportive, people-focused working environment., • The chance to work with some of London's most exciting pubs, bars and restaurants., • A dynamic role where no two days are the same. Sound Like Your Kind of Role? If you're passionate about property compliance, love keeping things organised and want to make a real impact in a growing hospitality business, we'd love to hear from you! **Apply today and become part of the Urban Pubs & Bars family! Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023 and most recently won 'Best Managed Pub Company - 2-50 sites' and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for. **

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  • Lead Maintenance Engineer
    Lead Maintenance Engineer
    2 days ago
    £49500 yearly
    Full-time
    London

    Job Ref: 13742 Branch: Apex City of London Hotel Location: Apex City of London Hotel, London Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Shift pattern: Monday to Friday 8am to 16:30pm Hours per week: 40 Posted date: 11/11/2026 Closing date: 23/12/2026 Why Join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Lead Maintenance Engineer in London. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: Reporting to our Cluster Maintenance Manager, as Maintenance Manager, you will be responsible for leading and coordinating the delivery of Planned and Reactive maintenance services to the hotel's building fabric, FF&E, plant and systems. Acting as the line manager to a team of onsite Maintenance Technicians, you will take a proactive and hands on approach to maintenance that leads from the front and through example. Core to your role is the hotel's Computerised Maintenance Management Software (CMMS) that you will utilise to maintain accurate record keeping, process reactive repairs and schedule planned maintenance activities of both your direct team and external contractors. Main Responsibilities: • Line management of on-site maintenance team including the driving of productivity and high maintenance standards through ongoing mentoring and development, • Reporting regularly to the Hotel Managers (and or Hotel Operations Managers) on the status of maintenance delivery, • Providing hands-on skills and knowledge necessary to maintain the hotel and embedded systems in fully compliant, optimal condition, • Undertaking regular and proactive inspection of the building fabric, plant and systems ensuring high standards of maintenance are maintained, • Delivery of Planned and Reactive maintenance services, • Liaising closely with other hotel departments and wider management team to support continual improvement of property maintenance standards, • Accurate record keeping and the maintaining of the CMMS data base up to date, • Supervision of 3rd party contractors, • Purchase ordering of maintenance spares and outsourced specialist services, • Health & Safety management, including Statutory Compliance, Risk Assessment, Permits to Work and guarding of safe working practices, • Developing knowledge of hotel plant and systems including their switching, control and optimisation, • Actively seeking to improve the hotels Environmental performance through implementation of initiatives to reduce the consumption of utilities. About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will: • Hold a minimum of 3 years management or supervisory experience within the building maintenance or facilities management arena, • Be mechanically or electrically qualified or hold other relevant trade qualification, • Be able to demonstrate sound knowledge and experience of building fabric related trades and practices, • Strong knowledge of the operation, control and maintenance of building services plant and systems (HVAC/ MEP), • Hold sound knowledge of Statutory Compliance activities related to the built environment, • Hold familiarity with the function and use of Microsoft Office suite of programmes, • Have previous experience in the use of CAFM/ CMMS or similar software, • Hold strong people management and communication skills, • Be an enthusiastic self-starter, able to motivate and inspire others, • Have achieved a Pool Plant Operator Qualification (desirable), • Hold a level 3 qualification in Health & Safety (desirable), • Live within daily commutable distance of London, • Hold willingness to work at other Apex sites as directed, some of which may involve travel from your normal place of work. This role has supervisory duties of other team members. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 35 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication app, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If you are interested, click apply. We look forward to hearing from you! About the Apex City of London Hotel The Apex City of London is tucked away on Seething Lane, a tranquil street next to the medieval St Olave's Church. Yet it's just moments from the Tower of London and Fenchurch Street Station making it unbelievably central for travel, culture and business. The Hotel boasts some of the Cities best hotel room suites and the restaurant draws inspiration from seasonal ingredients and global flavours to create an appealing mix of traditional and forward-thinking dishes.

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  • Part time Auditor
    Part time Auditor
    2 days ago
    £10000–£20000 yearly
    Part-time
    London

    Pay: £10,000.00-£20,000.00 per year Job Description: Job Overview To lead and manage audit assignments across a small client portfolio, ensuring high-quality service delivery, technical compliance, and strong client relationships. The Auditor will be responsible for planning, executing, and reviewing audit engagements as well as acting as the responsible individual. Duties Plan, lead, and oversee audit engagements from inception to completion and sign off, across a diverse portfolio, including owner-managed businesses, groups, and FCA regulated businesses. Review and finalise audit files to ensure they meet internal quality standards and external regulatory requirements. Identify key risk areas and ensure appropriate audit responses are implemented. Maintain technical competence across UK GAAP, FRS 102, and auditing standards. Prepare detailed audit reports outlining findings, recommendations, and action plans for improvement. Stay updated on industry trends and changes in financial regulations that may impact auditing practices. Requirements ACA/ACCA qualified with a strong audit background. Must hold a relevant practising certificate with audit qualification. Willing to be appointed as a responsible individual for the firm Familiarity with the FCA regulations. You’re personable, professional, and commercially minded, with excellent communication and organisational skills. You take pride in your work, and thrive in a collaborative, professional environment Job Types: Part-time, Permanent Benefits: Flexitime Work from home Licence/Certification: ACA/ACCA Practising Certificate with Audit Qualification (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in London EC1A 9DD

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  • Senior Chef de Partie
    Senior Chef de Partie
    2 days ago
    £16–£17.5 hourly
    Full-time
    London

    This role is a core pillar of consistency, craft, and leadership within the BAO kitchen 🔹 Purpose of the Role To take full ownership of a section and lead it with structure, care, and consistency. You run your area confidently during prep and service, guide junior chefs, and help protect BAO’s standards through disciplined organisation and clear communication. 🔪 Section & Service Control • Lead your section across prep, service, and close-down with confidence., • Maintain full knowledge of BAO’s recipes, techniques, flavour profiles, and specs., • Cook and plate with precision, consistency, and speed., • Oversee the timing and flow of dishes to keep service controlled., • Support the pass and step into leadership duties when required., • Coordinate closely with other sections to maintain smooth flow., • Raise risks early and offer solutions proactively. 🍱 Prep, Organisation & Standards • Keep mise en place sharp, accurate, and well-organised., • Maintain a tidy, efficient section and lead others in doing the same., • Anticipate prep needs, communicate counts, and support planning with Sous Chefs., • Ensure accurate portioning, storage, labelling, and rotation., • Uphold strict food hygiene, safety, and allergen procedures., • Support stock management through accurate prep and low waste. 🧑‍🤝‍🧑 Team Leadership & Culture • Guide CDPs and Commis with respect, clarity, and patience., • Support skill development through hands-on coaching and feedback., • Treat all teammates with kindness and fairness — especially under pressure., • Help maintain a calm, respectful, team-first culture., • Lead by example during service: organised, measured, and solutions-focused., • Participate actively in tastings, briefings, and development sessions. 🧭 Personal Conduct • Be a dependable, steady leader on your section., • Keep a professional, composed presence at all times., • Take feedback constructively and use it to grow., • Uphold BAO’s values in every interaction.

    Immediate start!
    Easy apply
  • Group Operations Manager
    Group Operations Manager
    3 days ago
    Full-time
    London

    GROUP OPERATIONS MANAGER – LONDON HQ As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross-functional teams, you will ensure that operations are agile, brand-aligned, and future-ready. The position is based full-time at our London Bridge Head Office, with occasional property visits. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Strategy & Excellence Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence. Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance. Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding. Supplier & Contract Management Own group-level supplier relationships, ensuring performance against SLAs and commercial targets. Lead strategic sourcing and tendering processes to optimise cost and quality. Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation. Ability to navigate and negotiate contracts. Revenue Growth & Commercial Impact Drive non-room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey. Partner with Finance and Revenue teams to enhance profitability through data-driven decision-making, budgeting, and forecasting. Lead cost optimisation programmes without compromising brand or service standards. Guest Experience & Brand Integrity Champion a guest-first culture, embedding brand values and service ethos across all touchpoints. Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio. Deliver actionable insights to improve guest satisfaction and investor value. Cross-Functional Leadership Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development. Lead operational input into digital transformation, ESG initiatives, and systems implementation. Influence cross-departmental projects to ensure operational feasibility and long-term scalability. Stakeholder & Ownership Relations Serve as the primary operational contact for ownership groups, delivering transparent, data-led reporting and strategic updates. Align property-level goals with broader business objectives through collaboration with corporate teams. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience). Advanced certifications in operations, project management, or leadership are advantageous. YOUR PROVEN TRACK Minimum 5 years’ experience in hospitality operations. Proven track record of delivering profit enhancing results and operational transformation. Strong commercial acumen and experience managing budgets, KPIs, and supplier contracts. Exceptional communication, stakeholder management, and strategic thinking skills. Comfortable working in a fast-paced, high-growth environment with regular travel. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    No experience
    Easy apply
  • Operations Coordinator (Depositing & Dispatch)
    Operations Coordinator (Depositing & Dispatch)
    12 days ago
    £13.75–£14.9 hourly
    Full-time
    London

    Join one of the UK's fastest-growing food businesses. Are you looking for an opportunity to grow your career in a fast-paced, ambitious food business? Do you enjoy leading a team, solving problems on the production floor, and making sure operations run smoothly? If you're passionate about food production, efficiency, and delivering high-quality products to customers, we'd love to hear from you. We're Planthood, one of the UK's fastest-growing health food companies. Our mission is simple: to help people live healthier, happier lives by making delicious plant-based whole foods more accessible. From our production kitchen in East London, we prepare and deliver thousands of meals across the UK every week. Since launching from Hilary & Will's kitchen in 2020, we've cooked over 4 million meals, appeared on BBC Dragons' Den, and grown by more than 300% year-on-year. As we continue to grow, we're looking for an Operations Coordinator (Depositing & Dispatch) to take ownership of one of the most important stages of our production process. This is an exciting opportunity for someone who enjoys leading a team, improving processes and making a real impact on the day-to-day success of our operation. Role Overview The Operations Coordinator (Depositing & Dispatch) is responsible for coordinating and leading one of the most important areas of Planthood's production operation. Our production process is divided into two key departments: Kitchen Production and Packing & Dispatch Production. Once our chefs have prepared sauces and meal components, your team takes over. You'll oversee the depositing process, ensuring our chef made sauces are accurately portioned into pouches using our Riggs Autopack depositing machines, before being sealed using our continuous stand-up sealing machine and prepared for dispatch. As Planthood continues to scale, you'll help lead the introduction of our new twin-head depositing machine and support the launch of our hot filling operation, playing an important role in the next phase of our production growth. You'll coordinate a small production team, keep production running efficiently, maintain high food safety and quality standards, and ensure customer orders are produced accurately and on time. This role combines production coordination, team leadership, equipment ownership, food safety, operational reporting and continuous improvement. Working closely with Production, Quality Control, Warehouse and Operations teams, you'll play a key role in ensuring products move efficiently through production and into our customers' homes. Key Responsibilities Production Coordination • Coordinate daily depositing and packing operations to achieve production targets., • Allocate tasks and manage workflow across the team throughout the shift., • Monitor productivity, efficiency and output during production runs., • Adapt production plans in real time to respond to operational changes., • Ensure production plans are completed accurately and on schedule., • Lead by example and create a positive, motivated and accountable team culture. Depositing Operations • Coordinate the daily operation of our Riggs Autopack Model 1000 depositing machines., • Ensure hot and cold sauces are deposited accurately and consistently., • Oversee the sealing process using our continuous stand-up sealing machine., • Ensure packaging, sealing and labelling standards are maintained., • Monitor allergen controls and food safety procedures throughout production., • Minimise waste and maximise production efficiency., • Support new product launches and production trials. Equipment Ownership & Process Management • Become the operational owner of the depositing and sealing equipment., • Carry out machine start-up, shut-down and routine operational checks., • Troubleshoot day-to-day equipment issues and resolve minor faults where possible., • Escalate maintenance issues where required and work with relevant teams to minimise downtime., • Support the implementation of new equipment and production technologies. Dispatch & Stock Control • Coordinate finished goods counts and dispatch readiness., • Ensure products are organised, labelled, counted and prepared correctly for shipment., • Maintain accurate production and dispatch records., • Support stock accuracy and product traceability., • Work closely with the Warehouse and Dispatch teams to ensure smooth operational flow. Food Safety & Compliance • Ensure team adherence to HACCP, allergen management and food safety standards., • Complete and review production records and operational documentation., • Support investigations into quality issues and operational incidents., • Escalate food safety, quality and compliance concerns appropriately., • Maintain audit readiness within the depositing and dispatch areas. Team Leadership & Development • Lead, support and motivate the depositing and dispatch team., • Train and onboard new team members on production processes and equipment., • Monitor team performance and maintain accountability to standards., • Conduct regular coaching and feedback conversations., • Support the development of team capability and future talent. Communication & Stakeholder Liaison • Act as the main point of contact for depositing and dispatch operations., • Communicate effectively with Production, Quality Control, Warehouse and Operations teams., • Use Slack, spreadsheets and production reporting tools to communicate operational updates., • Flag production risks, delays, shortages and operational concerns., • Support coordination across departments to ensure production targets are achieved. Continuous Improvement • Identify inefficiencies and opportunities for improvement., • Drive improvements in production efficiency, workflow and organisation., • Support the implementation of new systems, processes and operational changes., • Contribute ideas that improve productivity, quality and team performance. Key Skills & Competencies • Previous experience in a food manufacturing or production environment., • Experience leading or coordinating a small production team., • Strong organisational and time management skills., • Confident leadership skills with the ability to motivate, coach and support others., • Good understanding of food safety, hygiene and HACCP principles., • Confident numerical skills and ability to work with production targets and operational data., • Good IT skills, including Microsoft Excel or Google Sheets., • Comfortable using communication tools such as Slack and email., • Ability to troubleshoot operational and equipment issues., • Strong communication skills and ability to work across multiple departments., • Ability to manage competing priorities in a fast-paced production environment. Key Behaviours • Strong sense of ownership and accountability., • Leads by example and sets high standards., • Proactive and solutions-focused., • Calm and organised under pressure., • Positive, professional and supportive., • Committed to food safety, quality and operational excellence., • Strong attention to detail., • Open to learning and continuous improvement., • Ambitious and motivated to grow with the business. What We Offer • A chance to join one of the UK's fastest-growing food businesses., • Opportunities to develop your leadership skills and progress your career., • A supportive, ambitious and collaborative team environment., • The opportunity to make a real impact as we continue to grow.

    Immediate start!
    Easy apply
  • Interim Hotel Procurement Specialist
    Interim Hotel Procurement Specialist
    4 days ago
    Full-time
    London

    INTERIM HOTEL PROCUREMENT SPECIALIST – LONDON HQ The Interim Hotel Procurement Specialist is responsible for leading the procurement function across the hotel portfolio, ensuring the business secures the right products, services, and supplier partnerships to deliver exceptional guest experiences while achieving commercial value. This role requires a commercially minded procurement professional with hospitality experience, strong negotiation skills, and the ability to drive cost efficiencies without compromising quality or brand standards. As an interim appointment, you will provide immediate expertise, review current procurement practices, identify opportunities for improvement, and support operational teams through a period of change and business transformation. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Lead procurement across the hotel portfolio, delivering commercial value while supporting operational excellence. Develop and implement sourcing strategies across key spend categories, driving cost efficiencies without compromising quality or brand standards. Build and manage strong supplier relationships, negotiate contracts, monitor performance, and mitigate supply chain risks. Partner with hotel operations to support day-to-day purchasing, property openings, refurbishments, and capital projects. Analyse spend, identify savings opportunities, and support budgeting, forecasting, and procurement reporting. Ensure purchasing activities comply with company policies, legal requirements, and sustainable procurement practices. Work collaboratively with Operations, Finance, Food & Beverage, Development, and Property teams to deliver procurement initiatives and continuous improvement across the business. THE FIRE YOU CARRY A proactive, can-do attitude with the confidence to take ownership and drive results. An entrepreneurial mindset with the ability to identify opportunities, challenge thinking, and create solutions. The ability to thrive in a fast-paced, ever-changing environment. Proven procurement experience within hospitality, hotels, serviced apartments, or a multi-site operational environment. A successful track record of developing procurement strategies that deliver commercial value, cost savings, and operational efficiencies. Demonstrated success in supplier negotiations, contract management, and strategic sourcing across multiple spend categories. Strong knowledge of hospitality procurement, including Food & Beverage, Rooms, Housekeeping, Engineering, IT, and Operational Supplies. Experience partnering with operational teams and managing multiple stakeholders across a complex, fast-paced business. The ability to analyse spend, identify opportunities, and implement continuous improvements that enhance performance and value. A commercial mindset with the drive to maximise opportunities and deliver meaningful impact. YOUR PROVEN TRACK Excellent commercial acumen with strong analytical and problem-solving skills. Outstanding negotiation, communication, and relationship-building abilities. Highly organised with strong project management skills and the ability to manage competing priorities. Experience using procurement systems, purchasing platforms, and Microsoft Office applications. Strong understanding of hospitality supply chains, supplier markets, and industry trends. The ability to work independently, adapt quickly, and deliver results in an interim role. A collaborative approach with the confidence to influence stakeholders at all levels. A passion for continuous improvement and delivering exceptional outcomes. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    No experience
    Easy apply
  • Team Leader – Residential Care (Adults with Learning Disabilities)
    Team Leader – Residential Care (Adults with Learning Disabilities)
    24 days ago
    £14.68 hourly
    Full-time
    Coulsdon

    Team Leader – Residential Care (Adults with Learning Disabilities) Location: Coulsdon, South London Salary: £14.68 per hour (paid breaks) Hours: Full-time, 40 hours per week Closing date: Wednesday 4 November 2026 About the Opportunity The Talent Desk is recruiting on behalf of a small residential care home in Coulsdon, providing specialist support to adults with learning disabilities and complex care needs. The home is committed to delivering high-quality, person-centred care, with an emphasis on dignity, independence, individual choice and helping residents lead fulfilling lives. We are looking for an experienced and compassionate Team Leader to support the day-to-day running of the home. This is a hands-on leadership role, combining direct care responsibilities with staff supervision and the coordination of daily operations. The successful candidate will be confident leading a team, managing challenges constructively and maintaining a positive, professional working environment. Key Responsibilities • Lead and supervise staff on shift, ensuring high-quality, person-centred care., • Oversee daily operations, including staff allocation, routines, activities and care delivery., • Provide hands-on support with personal care, medication, appointments and daily living activities, including meal preparation and maintaining a clean environment., • Support adults with complex needs, including residents who communicate non-verbally and require full assistance with personal and continence care., • Promote dignity, choice, independence, inclusion and positive behaviour support., • Ensure care plans, risk assessments and daily records are accurate and up to date., • Coordinate and delegate responsibilities effectively, prioritising administrative and management tasks where required., • Address staff concerns, manage conflict professionally and maintain appropriate boundaries., • Support, mentor and develop staff through supervision and on-the-job guidance., • Liaise with families, healthcare professionals and external agencies., • Ensure compliance with CQC standards, safeguarding procedures and health and safety requirements. About You We are looking for someone who combines practical care experience with strong leadership and organisational skills. Essential requirements: • Previous experience working as a Team Leader, preferably within residential learning disability services. Experience in a nursing home will also be considered., • NVQ or Apprenticeship Level 3 in Health and Social Care (or above)., • Experience supervising staff and coordinating day-to-day care responsibilities., • Confidence supporting adults with complex care needs., • Strong communication, organisational and problem-solving skills., • Ability to manage conflict, make decisions and maintain professional boundaries., • Good understanding of safeguarding, person-centred care and relevant care standards., • A compassionate, patient, proactive and professional approach. Experience with PEG feeding would be beneficial, although training will be provided. Above all, we are looking for someone who can lead by example, motivate colleagues and contribute to a positive and effective team, while ensuring residents receive consistently high standards of care. Working Hours • 40 hours per week, primarily across five days., • Day shifts are generally 8am–4pm or 9am–5pm., • The home operates seven days a week, including bank holidays, and the rota may include weekends and bank holidays., • Occasional night shifts (8pm–8am) will be required., • A fixed rota will be agreed with the successful candidate and will repeat monthly., • Paid breaks are included. What We Offer • £14.68 per hour, including paid breaks., • A supportive, values-driven management team., • Ongoing training and professional development., • Opportunities for progression within the organisation., • A rewarding leadership opportunity within a small residential care home., • The opportunity to make a meaningful difference to the lives of adults with learning disabilities. Closing date: Wednesday 4 November 2026 Applications will be reviewed on a rolling basis, and suitable candidates may be invited to interview before the closing date. We reserve the right to close the vacancy early if a suitable candidate is identified, so early applications are encouraged.

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  • CFO
    CFO
    26 days ago
    £50000–£100000 yearly
    Full-time
    London

    Job Overview The Chief Financial Officer (CFO) is a senior executive responsible for managing the financial actions of an organisation. This pivotal role involves overseeing financial planning, risk management, record-keeping, and financial reporting. The CFO plays a key part in shaping the company’s strategic direction by providing expert financial insights and ensuring fiscal health and compliance. The ideal candidate will demonstrate strong leadership, organisational skills, and extensive experience in financial management within a dynamic corporate environment. Duties • Develop and implement financial strategies aligned with organisational goals to ensure sustainable growth., • Oversee all financial operations including budgeting, forecasting, and financial reporting., • Manage organisational risks by establishing robust internal controls and compliance procedures., • Lead the finance team, fostering a culture of continuous improvement and professional development., • Analyse financial data to identify trends, opportunities, and areas for cost optimisation., • Collaborate with executive leadership to support strategic decision-making through detailed financial analysis., • Ensure adherence to statutory laws and regulations related to finance and taxation., • Maintain relationships with external stakeholders such as auditors, regulators, and financial institutions. Skills • Proven management experience at senior level within finance or related fields., • Extensive knowledge of financial management principles, including accounting standards and regulatory requirements., • Strong expertise in financial accounting, reporting, and analysis., • Experience in delivering comprehensive financial services across diverse organisational functions., • Demonstrated leadership capabilities with the ability to motivate teams and influence organisational change., • Excellent organisational skills with an aptitude for strategic planning and problem-solving., • Exceptional communication skills to clearly articulate complex financial information to non-financial stakeholders.

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  • Pharmacy Manager
    Pharmacy Manager
    30 days ago
    £50000–£55000 yearly
    Full-time
    London

    MEDSWAY HEALTHCARE LTD is a UK-registered healthcare business specialising in retail pharmacy and dispensing services. We are seeking a qualified, motivated and experienced Pharmacist Manager to oversee pharmacy operations, ensure regulatory compliance and deliver high-quality pharmaceutical care.MEDSWAY HEALTHCARE LTD is a UK-registered healthcare business specialising in retail pharmacy and dispensing services (SIC 47730). We are seeking a qualified, motivated and experienced Pharmacist Manager to oversee pharmacy operations, ensure regulatory compliance and deliver high-quality pharmaceutical care. Key Responsibilities • Manage daily pharmacy operations, ensuring compliance with GPhC standards, NHS requirements and applicable medicines legislation., • Supervise the safe and accurate dispensing of NHS and private prescriptions, including controlled drugs., • Provide professional clinical advice, medication counselling and appropriate over-the-counter (OTC) recommendations., • Maintain effective stock control, procurement, storage and pharmaceutical record-keeping procedures., • Lead, train and supervise pharmacy staff, promoting professional development and operational efficiency., • Implement company policies, standard operating procedures (SOPs), risk assessments and patient safety protocols., • Monitor pharmacy performance, optimise NHS service delivery and support sustainable retail growth and profitability., • Ensure effective management of patient confidentiality, clinical governance and regulatory inspections., • Develop strong relationships with patients, healthcare professionals and NHS service providers., • Maintain continuing professional development (CPD) and support the training of pharmacy team members. Essential Requirements • Sound knowledge of UK pharmacy legislation, NHS services and GPhC professional standards., • Strong clinical judgement, leadership, organisational and communication skills., • Ability to manage pharmacy operations independently while maintaining patient safety and professional standards., • Previous community pharmacy or pharmacy management experience is desirable. Salary and Benefits • Competitive annual salary of £50,000-£55,000., • Permanent, full-time employment., • Professional development and career progression opportunities., • Supportive and professional working environment., • Statutory employment benefits and workplace pension, subject to eligibility. How to Apply Interested candidates are invited to submit their updated CV, a brief covering letter outlining their relevant experience. MEDSWAY HEALTHCARE LTD is an equal opportunities employer. Recruitment decisions will be based on qualifications, professional competence and suitability for the position.

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  • Restaurant Manager
    Restaurant Manager
    2 months ago
    £3500–£4500 monthly
    Full-time
    South Kensington, London

    Summary of Position The Restaurant Manager owns the total store operating result: P&L, guest experience, people, food safety, standards and compliance. The RM plans the trading day, makes the final T-15 readiness decision, commands through the parallel ARM/Shift Leader/Kitchen Manager structure, owns store-level escalations and ensures truthful commercial, people and operating evidence. Key Performance Areas (KPAs) • Trading-Day Plan & Store Readiness, • Live Store Command & Guest Outcome, • P&L, Cost & Cash Control, • Food Safety, Compliance & Risk, • People, Certification & Succession, • Close, Data & Reporting Duties & Responsibilities Trading-Day Plan & Store Readiness • Read operating data and known conditions, set the day's priorities and run the T-60 briefing., • Make the T-15 GO / NO-GO readiness decision using the approved store-operating standard. Live Store Command & Guest Outcome • Command the store through parallel Shift Leader, ARM and Kitchen Manager ownership, intervening on escalation without collapsing role accountability., • Own the guest-experience outcome and final escalation/recovery decisions within published authority., • Lead high-severity or multi-playbook incidents and interface with Area Manager/Country Head/platform functions as required. P&L, Cost & Cash Control • Control daily commercial/financial signals, labour, food and controllable-cost actions, void/discount authority and cash reconciliation., • Where food-cost variance exceeds 2% of theoretical under the current operating standard, require root-cause action and log it by end of day., • Independently reconcile the Shift Leader's end-of-day cash count the next morning. Food Safety, Compliance & Risk • Verify food-safety, allergen, legal/compliance and safe-to-operate corrective action; do not author functional standards outside RM authority. People, Certification & Succession • Own store people deployment, scheduling discipline, performance follow-up, development and succession execution., • Ensure only appropriately certified people are assigned to roles/stations under the current approved control., • Issue final certifications for designated store roles only where the Academy assigns RM as certifier. Close, Data & Reporting • Verify store close and next-morning controls, explicitly carrying forward unresolved issues., • Complete DOL/dashboard/daily-log narrative, exception escalation and operating-data evidence truthfully and on time. Additional Responsibilities & Reporting • Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) • T-60 briefing and T-15 GO / NO-GO readiness decision are completed to standard., • Store P&L, labour, food cost and controllable-cost actions are actively managed against approved targets., • Food-cost variance above 2% of theoretical triggers root-cause action and end-of-day logging under the current standard., • Shift Leader cash count receives independent RM next-morning reconciliation., • Only appropriately certified employees are independently assigned to roles/stations., • DOL, daily log, close, compliance and escalation evidence is complete and truthful. Qualifications • For internal progression, hold current ARM certification and complete the Restaurant Manager Development Plan; external appointments must satisfy People OS hiring rules and equivalent operating experience., • Strong whole-store knowledge across FOH, BOH, P&L, labour/food cost, guest recovery, food safety and people leadership., • Ability to lead through role owners rather than personally absorbing every operating task., • Complete current Restaurant Manager certification before independent store accountability. Core Competencies • Strategic Operational Leadership - Turns strategy and standards into disciplined operating execution., • Financial Acumen - Reads P&L and operating signals and converts variance into action., • Leadership & Succession - Builds accountable leaders and sufficient successor capacity., • Decision Making & Judgment - Acts within authority, escalates correctly and preserves governance., • Cross-Functional Collaboration - Works effectively with I MANAGE platform functions while preserving ownership boundaries., • Data & Evidence Discipline - Uses verified information, protects system truth and reports exceptions clearly. Technical Skills Advanced working knowledge of store P&L, forecasting/deployment, POS/IMS/dashboard controls, food safety, playbook command and people/succession systems. Current Restaurant Manager certification is required before independent store accountability. Where It Leads Restaurant Manager (you are here) > Area Manager (next) > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Area Manager: • Assignment Policy: Complete at least two years as a Restaurant Manager before permanent promotion unless an approved People OS exception applies; complete the one-year Area Manager Development Plan including at least one store opening run A-to-Z., • Swiss Butter Academy: Maintain current Restaurant Manager certification and complete Area Manager learning, field evidence and certification before independent AM duty., • Performance: Meet the published People OS promotion performance gate for the relevant cycle., • Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved., • Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart., • Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Assistant Manager
    Assistant Manager
    2 months ago
    £2950–£3700 monthly
    Full-time
    South Kensington, London

    Summary of Position The Assistant Restaurant Manager owns guest-experience continuity from queue entry through seating, table journey and farewell. The ARM manages queue/waitlist accuracy, seating flow, table-time visibility, service recovery and guest-facing continuity during disruptions, while the Shift Leader owns floor execution, the Kitchen Manager owns kitchen execution and the Restaurant Manager retains full-store accountability. Key Performance Areas (KPAs) · Guest Journey & Queue Ownership · Seating Flow & Table-Time Control · Service Recovery & Guest Escalations · Playbooks & Disruption Continuity · FOH Leadership & Handover Duties & Responsibilities Guest Journey & Queue Ownership · Verify opening guest-flow deployment, queue tools and table-time visibility. · Own queue/waitlist accuracy, honest wait communication and seating flow from arrival through handover to the floor. · Activate PB1 Queue Overload when triggered and direct the guest-flow response; Shift Leader takes Door/queue backup and floor coverage. Seating Flow & Table-Time Control · Ensure guests are acknowledged within 10 seconds under normal conditions. · For waits above 15 minutes, ensure water is offered and extended-wait updates are given every 5 minutes. · Control call-to-seated handover within 2 minutes and monitor table times to intervene before guest-experience failure becomes visible. Service Recovery & Guest Escalations · Lead complaint/service recovery within published authority and escalate above limit to the Restaurant Manager. · Protect the rule that guests are not rushed and bills are presented only on request. Playbooks & Disruption Continuity · Own or coordinate ARM-triggered playbooks, including staffing shortage and accessibility/disability response where applicable. · Coordinate simultaneous playbooks and guest-facing continuity during equipment, technology, power and emergency disruption without losing role boundaries. FOH Leadership & Handover · Back up the Restaurant Manager on duty without taking over the RM's final accountability or Kitchen Manager command. · Develop Shift Leaders and FOH leaders through deployment, feedback, coaching and readiness observations. · Verify guest-flow close/handover and unresolved-case continuity without duplicating the Shift Leader's FOH close sign-off. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Guest arrival is acknowledged within 10 seconds under normal conditions and wait information remains honest. · Waits above 15 minutes receive water and extended-wait updates every 5 minutes; call-to-seated handover is within 2 minutes. · PB1 Queue Overload is activated by ARM when triggered and Shift Leader backup is deployed correctly. · Table-time risks and guest complaints are acted on before or at failure, within published recovery authority. · Guest-facing continuity is maintained through disruptions and playbooks without role-authority drift. · ARM handover is complete and does not duplicate Shift Leader FOH close ownership. Qualifications · For internal progression, hold current Shift Leader or approved Kitchen Manager certification and complete the ARM Development Plan. · Demonstrated ability to manage guest flow, service recovery, table-time decisions and FOH leadership under pressure. · Strong working knowledge of POS/table-time tools, queue management and relevant Failure Playbooks. · Complete current ARM certification before independent ARM duty. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong knowledge of guest-flow and waitlist control, table-time monitoring, recovery authority, accessibility response, staffing-shortage response and multi-playbook coordination. Current ARM certification is required before independent duty. Where It Leads Assistant Restaurant Manager (you are here) > Restaurant Manager (next) > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Restaurant Manager: · Assignment Policy: Complete at least one year as an ARM before permanent promotion unless an approved People OS exception applies; complete the 6-month Restaurant Manager Development Plan. · Swiss Butter Academy: Maintain current ARM certification and complete Restaurant Manager learning, full-store practical assessment and certification before independent RM duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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