Head of risk jobs in BelfastCrear alertas

Head of Customer Service Operations, Choice Housing, Belfast, £67000 Your new company Choice Housing Group Ireland are a registered charity and one of Northern Ireland’s largest independent housing associations. As an organisation they manage over 14,000 homes and provide services to more than 40,000 tenants. Choice work hard to develop new homes that are urgently needed within our communities and are committed to excellence and innovation in housing and serving their customers. Within the organisation they are supported by their subsidiaries Choice Services, which delivers repairs and maintenance to their properties and Maple and May Ltd which provide private rented housing and affordable housing for sale. Your new role As the Head of Customer Service Operations, you will provide both strategic and operational leadership across the Service Centre, Facilities Operations, Financial Inclusion and Community Development teams. You will ensure that all customers receive high‑quality, responsive and inclusive services, while embedding a unified service culture across previously separate areas. Your role will focus on leadership, performance management, service integration and continuous improvement. You will work through managers and specialist teams to deliver services that are customer‑centred, compliant, and aligned to organisational objectives. Key Responsibilities Include:Strategic LeadershipLead and continuously improve customer service operations across four customer‑facing teams. Unify teams under a shared culture, performance framework and governance standards. Lead transformation projects including digital engagement, self‑service platforms and service modernisation. Develop and present service strategies, performance reports and recommendations to SMT. Drive service improvement using data, insight and customer feedback. Operational Management Oversee day‑to‑day service delivery across all customer service teams. Monitor KPIs and ensure targets for satisfaction, response times and quality are consistently achieved. Establish a unified performance framework with dashboards and measurable outputs. Use root cause analysis to address complaints and service failures.Lead pilots and process improvements in automation, channel shift and efficiency. Customer Engagement & Improvement Strengthen tenant engagement and ensure customer voice informs service design.Use data and feedback to identify trends and lead improvement initiatives. People LeadershipLead, motivate and develop managers and frontline teams. Embed a positive, customer‑first culture. Implement strong performance management and capability frameworks. Champion equality, diversity and inclusion across all services. Risk, Compliance & GovernanceEnsure effective risk management, compliance and assurance processes. Maintain business continuity plans and incident response arrangements. Ensure compliance with legislation including health & safety, safeguarding, landlord/tenant, equality, GDPR and procurement. Prepare for audits and maintain accurate evidence and records. Budgeting & ProcurementDevelop and control budgets, forecasting demand and capacity needs. Deliver efficiencies without compromising service quality. Lead or support procurement activity to ensure best value. Transformation & DigitalChampion digital engagement, CRM optimisation, omni‑channel approaches and automation. Ensure data quality and promote insight‑driven, user‑centred design. Partnership & RepresentationBuild strong partnerships with NIHE, councils, statutory agencies and community partners. Represent the organisation at forums, inspections and stakeholder meetings. Work collaboratively with peer Heads and Directorates to deliver joined‑up services. Contribute to cross-organisational projects. Other DutiesSupport development and growth activities across the Group and subsidiaries. Carry out additional duties as required across organisational locations. What you'll need to succeed Degree or equivalent, in a relevant field (e.g., management, business, housing, social policy, customer service operations); AND 5 Years experience in a senior role to include at least 3 years in a management role within customer-facing services. OR 7 Years experience in a senior role to include at least 5 years in a management role within customer-facing services. Demonstrable leadership capability, including leading managers and diverse professional teams; and managing teams through change in a live operational environment. Strong performance management and analytical skills, with experience using data to meet performance targets, KPIs, and drive continuous improvement. Evidence of continuous professional development and a clear commitment to service improvement and organisational learning. Proven experience managing budgets, suppliers/contracts, and SLAs. Comfortable working in a regulated environment, including experience with governance, risk management, compliance, and audit requirements. Strategic leadership capability, with the ability to set a clear vision and direction for customer services. Strong communication skills, including the ability to produce and present clear and concise reports to a range of audiences. Demonstrable commitment to customer-focused, inclusive and values-led service delivery. Proficiency in the use of IT systems relevant to service delivery, including CRM software. Personal resilience, decisiveness, and the ability to operate at pace in a complex environment. Full UK driving licence and daily access to private transport. What you'll get in return Choice Housing offer a superb range of perks and benefits to compliment a modern work-life balance.Salary – c.£67,000- £70,000 28 days annual leave and 12 public holidays 12% employer pension contribution Essential car user allowance inclusive of car parking Hybrid working available Flexible working Death in service payment x3 annual salary 6 months’ paid maternity leave and 2 weeks paid paternity leave Bereavement leave Dedicated Health and Wellbeing champions/Mental Health First Aiders Learning and Development opportunities Health cash plan What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4764699

A global financial institution in Belfast is seeking a professional to manage operational risk data strategy and support data governance projects. The ideal candidate will have a relevant bachelor's degree and strong skills in risk management and data analysis, with proficiency in Microsoft Excel an

Job Title: Facilities Co-Ordinator Reporting to: Regional Senior Facilities Co-Ordinator Location: Belfast Contract Type: Permanent Overall Purpose of the Role To deliver high-quality facilities management (FM) services across the business, supporting staff, visitors, and stakeholders. The Facilities Co-Ordinator ensures the smooth operation of workplace services, maintains compliance, and fosters a safe, clean, and well-equipped environment. Key Responsibilities Act as a key liaison between the business and FM service providers, ensuring effective communication and service delivery. Support the Regional Senior Facilities Co-Ordinator in managing stakeholder relationships and facilitating service improvements. Implement changes to contracted services to enhance quality and align with FM best practices. Promote a collaborative and transparent partnership with service providers, encouraging innovation and mutual benefit. Facilities Service Lines Responsible for overseeing and coordinating the following services: Reception & Meeting Room Management Cleaning & Hygiene Conduct spot checks and audits to ensure cleanliness and presentation standards. Monitor contractor performance and ensure SLAs are met. Authorise and supervise cleaning-related works, review quotes, and approve payments. Washroom Facilities Ensure washrooms, showers, and changing areas are clean, hygienic, and stocked. Monitor feminine hygiene services and product units to maintain service standards. Teapoints & Vending Machines Ensure teapoints are clean, stocked, and functional, including vending machines, coffee machines, hot/chilled water taps, microwaves, fridges, and supplies (mugs, glasses, tea bags, cordial, paper towels). Liaise with catering contractors and janitorial staff to resolve issues promptly. MFDs (Multi-Function Devices) Manage maintenance contractors to ensure the printer fleet is operational and maintained to high standards. Handle call-outs and remedial actions until resolution. Stationery, Printing & Scanning Order and manage stock levels of stationery and print supplies across all floors. Coordinate business card orders, branded materials, copier paper, and toner replacements. Fulfil small copy/scan jobs locally to improve turnaround and reduce printroom workload. Storage Management Oversee non-archive storage, aiming to reduce unnecessary storage to zero. Ensure contractors minimise on-site space usage. Monitor critical spares and facilities items (e.g. lamps, catering stock, MFD parts, cleaning equipment). Waste & Recycling Monitor and enforce proper waste segregation and recycling practices among staff and contractors. Ensure ethical disposal of non-recyclable waste and maintain accurate waste transfer documentation. Supervise waste and recycling contractors, including service quality and invoicing. Pest Control Ensure regular contract visits and supervise additional call-outs as needed. General Facilities Oversight AV Support Air Conditioning (Operating Hours) Building Fabric Maintenance Business Continuity Car Parking Document Management Fire Safety & First Aid Health & Safety Compliance Key Management Landscaping & Grounds Maintenance Office Equipment Plumbing Porterage & Distribution Security Coordination Water Services Helpdesk & Request Management Log and track all FM-related requests via email and internal systems, ensuring timely resolution and communication. Budget Management Assist in monitoring and controlling FM budgets in collaboration with the Regional Senior Facilities Co-Ordinator. Communicate any out-of-budget activities to the Facilities Manager with appropriate documentation. Service Delivery Ensure all FM services are delivered in line with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Maintain high standards of service delivery, compliance, and cost-efficiency. Additional Responsibilities First Aid Act as a trained First Aider, providing support to staff, clients, and visitors on-site. Communication Maintain professionalism in all verbal and written communication. Ensure formal contractual communications are approved by the Head of Facilities Management. Coordinate external communications with relevant authorities and stakeholders (e.g. suppliers, contractors, landlords, insurers, HSE, Fire Authority). Health & Safety Support compliance with health and safety legislation and company policy. Ensure staff are aware of emergency procedures and escape routes. Record and investigate accidents, ensuring appropriate reporting and documentation. Review contractor risk assessments and method statements. Procurement Administer procurement activities under guidance from the Soft Services Manager. Support negotiation and purchasing of FM services and supplies. Evaluate needs, obtain quotes, present recommendations, and manage delivery and installation. Maintain records of warranties, guarantees, and service agreements. Experience & Skills Essential Experience: Minimum 2 years in a similar FM role Supplier/sub-contractor management with performance monitoring Knowledge of FM standards and legislation Experience with stationery, cleaning, and reprographics Corporate customer service experience Broad understanding of soft services (mailroom, archiving, pest control, vending) Personal Attributes: Customer-focused, diplomatic, and proactive Approachable, cheerful, and professional Strong organisational and multitasking skills Self-motivated and committed Able to manage contractors and suppliers effectively Clear, courteous, and confident communicator Adaptable and capable of working independently within defined authority TPBN1_UKTJ

Leading risk partners to work with the first line to map risks, processes, and control ownership clearly and accurately • Designing and performing risk-based control testing covering all risks, documenting results, issues and remediation actions• Actively promoting a risk culture th

We have a fantastic opportunity to lead a proactive and influential Business and Commercial Credit Risk team, overseeing the entire credit lifecycle of the Group's Business and Commercial credit arrangements, whilst adhering and aligning activities with the Group's risk appetite. As Head of Business

Head of Risk and Controls Management£90,000 - £100,000 per annum depending on experience12 month FTCFolkestone/London HybridJoin Sagas Risk and Compliance function within Insurance and Money at a pivotal moment in our journey. As a brand trusted by millions of people over 50, we continue to lead t

Head of Credit Risk & Platforms | Manchester | Competitive leadership salary and benefits | Consumer, Digital, Financial ServicesA high-growth, digitally led consumer group with a significant online footprint and an expanding financial services proposition is looking to appoint a Head of Credit Risk

A leading global payroll and HR platform is seeking a key role in Credit Risk & Analytics. The ideal candidate will have significant experience in credit risk management, the ability to lead teams, and a strong academic background. Join a company at the forefront of the global work revolution.

A leading wholesale/distribution group in the United Kingdom is seeking a Head of Credit Risk to manage credit risk strategy and ensure alignment with business objectives. This remotely offered role involves advising senior leadership on credit decisions while balancing growth with prudent risk mana

Responsibilities include maintaining professionalism, ensuring tasks are completed efficiently, and contributing to project success. A competitive salary and comprehensive benefits package are offered. A leading workforce solutions provider in the United Kingdom is looking for a dedicated profession

A well-respected education trust in the UK is seeking a Head of Governance, Compliance & Risk. Successful candidates will possess extensive governance and risk management experience, ensuring robust decision-making and accountability. The position is full-time, with a commitment to flexible working

LexisNexis Risk Solutions is the essential partner in the assessment of risk. These are some of the benefits we are delighted to offer:. Manage a growing team of sales specialists who will be subject matter experts in their field and who willbe responsible forsales across existing and new clients of

We’re looking for a Risk Manager to sit within the first line of defence and own business risk management processes across our crypto entities. Overseeing the consistency and effectiveness of the entire first line of defence for crypto entities. Creating and enforcing guidelines and risk framework

A public sector employer in York and North Yorkshire is seeking a Head of Assurance to lead the organisation-wide assurance, risk, compliance, and performance management frameworks. The ideal candidate will possess extensive senior-level experience and a deep understanding of assurance frameworks, i

Requirements:*** Significant experience in general insurance, preferably personal lines* Bachelor’s degree (BS/BA)and/or work experience in the professional sales environment desirable* Strong communication and presentation skills, with the ability to influence senior stakeholders* Commercial acum

Due to the pending retirement of a long‑serving, well respected individual, our client is seeking a Head of Credit Risk. The Head of Credit Risk will have a proven track record in credit risk leadership. You will play a critical role in managing risk across a network of businesses balancing growth

A leading risk assessment provider in the United Kingdom seeks a Head of Sales Enablement to drive strategic planning and operational excellence. You will manage a team of sales specialists and collaborate with marketing, finance, and product teams to align industry messaging with market challenges.

The trust is entering an exciting phase of growth and is looking to appoint a new Head of Governance, Compliance & Risk to play a pivotal role in shaping the future of the organisation. Head of Governance, Compliance & Risk. This role will be based at ELT Head Office and occasional travel between Tr

A leading risk assessment firm in the United Kingdom seeks a Head of Sales Enablement to drive strategic planning and operational excellence within the sales organization. The successful candidate will manage a team of specialists and foster strong relationships across departments. This role offers

The successful candidate will have 7+ years of experience in operational risk management, particularly within the crypto sector, and will be responsible for coordinating with Business Risk Managers and refining risk assessment practices. A leading fintech company in the United Kingdom is seeking a R

Provide professional advice to the Executive Manager, Director and Elected Members with respect to the development, planning and delivery of services to ensure the Council fulfils all statutory requirements and implements relevant policies in respect of these services. More detail is provided in the

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A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. I'm recruiting on behalf of a leading specialist in single-family Build to Rent (BTR) housing development.

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Im recruiting on behalf of a highly established and forward-thinking electronic security contractor that operates at the highest end of xwzovoh the secure and custodial sector.

Oversee the definition, planning, leadership, and delivery of complex projects across their entire lifecycle, including campaigns, new business proposals, product design and development, xwzovoh production, contract bidding, and in-service support.

Project Manager Geotechnical & Foundations.Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Geotechnical & Foundation Engineering.Red Sky Personnel is recruiting for a.This organisation delivers complex ground engineering solutions acr

Their knowledge of the Product, Market and Processs enables the achieve.

Join us in a dynamic role where your skills and ambitions will help shape the future of our team. In this position, you will play a key part in delivering impactful results, working alongside talented colleagues, and contributing to our shared vision of success.

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A long-established electro-mechanical manufacturing business based in Bournemouth is seeking an experienced Project Manager to lead the delivery of new products from initial concept through to full series production. This is a key role responsible for the day-to-day management of New Product Introdu

Are you looking for a rewarding career where you can really make a difference? Are you an experienced care professional looking for a change?.

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Working at the cutting edge of defence, space and semiconductor technologies, this role offers exposure to genuinely world-class engineering programmes from concept through xwzovoh to production.

We are partnering with a national business to support the ongoing expansion and redevelopment of several key sites across East Anglia, for which they require an experienced Project Engineering Manager to lead projects across multi-sites across Suffolk and Norfolk, but Ipswich based day to day.

Have you got what it takes to succeed The following information should be read carefully by all candidates.Eiither 7am-10pm or 8am-11pm, 3 shifts a week on a 3-week rolling rota.We are currently seeking a compassionate and reliable Team Leader to join a new residential home, providing high-quality r

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Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

We are a leading provider of pharmacovigilance analytics software for the pharmaceutical. Lead end-to-end project management of client software implementations, upgrades, and integrations. Knowledge of regulatory requirements and industry standards for technology solutions.

High level of resilience and the ability to work in a high pressure environmentNVQ Level 3 in Health and Social CareStrong numeracy, literacy and computer skills,Broad knowledge of Learning Disabilities and other related conditionsExperience working with people who display challenging behaviour, and

Hybrid / Home-based with office & site attendance. We are looking for a Project Manager with an Electrical Engineering background to manage the full lifecycle of infrastructure (power) or substation projects. This is a hands-on management role requiring strong technical understanding and the ab

Knowledge of the energy industry. Our client is a multinational company in a range of industries including, renewable energy and healthcare products. Make technical recommendations in the civil design, civil engineering, and civil execution phases of customer projects.

The role offers autonomy, variety, and long-term career development within a business that values mechanical engineering technical excellence, and professional development. Competent user of Microsoft Word, Excel and Project. Ability to work independently and deliver contracts profitably and safely.

Outstanding communication and presentation abilities, combined with natural ability to manage stakeholders at all levels Demonstrated ability to manage risks and develop effective treatment strategiesStrong problem-solving and decision-making capabilitiesAbility to thrive in a fast-paced, dynamic e

As a solid PCB, PCBa designer & team leader you will be part of a multi-disciplinary engineering team (Mechanical, Electronic, PCB, and Software Engineers) and contribute to your pertinent stages of the product lifecycle. As an experienced PCB Design Engineer with team leader experience (small team)

Priding themselves on colleague engagement, they are looking for a key member who is customer focused with a great understanding of IT systems; however, support will be there every step of the way. They are a global company with a presence in Northern Ireland and the Republic of Ireland for over 40

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903.

Our client is a specialist provider of laboratory services supporting high-volume testing, quality assurance, and scientific operations for organisations operating in regulated environments. To support the continued growth of the organisation we’re recruiting for a Laboratory Operations Manage