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  • Registered Nurse
    Registered Nurse
    13 hours ago
    £32000–£44000 yearly
    Full-time
    Nine Elms, London

    Introduction We are looking for a dedicated, compassionate Registered Nurse to join our small, trusted care team and provide one-to-one support for a 49-year-old male client living in London Battersea SW11. This is a permanent full-time role, offering a unique opportunity to build a consistent, supportive professional relationship while playing a key part in the client’s ongoing recovery and quality of life. The client lives at home and is committed to maintaining his health, independence and wellbeing. He receives daily specialist physiotherapy to maximise his remaining function, and we are seeking someone who shares his determination and approach to care. About the Client & His Condition The client lives with an incomplete spinal cord injury at C4/C5 level, which has resulted in: • Paralysis affecting both arms, legs and torso, • Complete loss of bowel and bladder control, • Retained movement of the head, neck and shoulders, • Very limited mobility below the shoulders Despite these challenges, he remains positive, motivated and fully engaged with his rehabilitation programme. He values his dignity, privacy and autonomy, and expects care to be delivered with respect, patience and professionalism at all times The Role & Key Responsibilities Clinical Care & Health Monitoring • Assessing, monitoring and recording the client’s physical health, including vital signs, skin condition, limb circulation, pain levels and respiratory function, • Safe management of bowel and bladder care, including catheter care, bowel regimes and maintaining continence plans in line with clinical guidelines, • Administering medication as prescribed, keeping accurate records and reporting any side effects or concerns immediately, • Managing pressure area care, repositioning and use of specialist equipment to prevent pressure ulcers and maintain tissue viability, • Recognising any changes in health status and escalating concerns promptly to the client’s GP, specialist team or family as required, • Following all clinical protocols, infection control procedures and safety guidelines Daily Living & Mobility Support • Assisting with all aspects of personal care: washing, dressing, grooming, oral hygiene and toileting, preserving dignity at every stage, • Supporting with nutrition, hydration and feeding, ensuring dietary requirements are met and monitoring intake, • Assisting with transfers, positioning and use of mobility aids, using correct moving and handling techniques and hoist equipment, • Supporting the client with household tasks relevant to his care needs, and helping him maintain a comfortable, safe living environment Rehabilitation & Recovery Support • Attending and actively supporting daily physiotherapy sessions, following the physiotherapist’s instructions and reinforcing exercises and techniques between appointments, • Encouraging and supporting the client to maximise use of his retained muscle function, • Keeping accurate records of progress, observations and any adjustments to care or therapy plans, • Working closely with the wider multi-disciplinary team – physiotherapists, occupational therapists, doctors and family members – to ensure consistent, joined-up care Communication & Administration • Building open, trusting and respectful relationships with the client and close associates, • Maintaining clear, accurate and up-to-date care records, handover notes and medication logs, • Communicating effectively with all professionals involved in the client’s care, • Promoting the client’s independence and emotional wellbeing, and supporting him socially and practically where needed Candidate Requirements - Essential Criteria • Valid current Nursing registration, • Ideally but not essential, experience of spinal cord injury, complex neurological conditions or long-term disability care; specific training available if required., • Sound knowledge of continence management, pressure care, moving and handling, and medication administration, • Ability to work autonomously and also as part of a wider team, • Excellent observation, communication and documentation skills, • Empathetic, calm and professional manner, with a strong focus on dignity and person-centred care, • Right to work in the UK, • Willingness to undergo an enhanced DBS check and provide at least two professional references Desirable Criteria • Knowledge of specialist equipment such as hoists, pressure-relieving mattresses and aids for daily living Working Hours & Location • Hours: Full-time – 12 hour shifts, worked on a structured rota including some weekends and evenings, • Location: Battersea, London SW11 – well-served by public transport links from central London and surrounding areas, • Start date: Immediate start available for the right candidate How to Apply If you are a compassionate, reliable nurse who is looking for a meaningful, long-term role and would like to be part of this client’s recovery journey, please apply with:

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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    2 days ago
    £40000 yearly
    Full-time
    Bromley

    Assistant General Manager| The Royal Bell Location: The Royal Bell, 175 High St, Bromley BR1 1NN Type: Permanent | Full-Time Start Date: August 2026 Assistant General Manager required for innovative Hospitality Concept. The Royal Bell is a Grade 2 listed building re imagined as a five-storey, design lead leisure destination offering elevated service and culinary excellence across multiple pieces including; · Private members club · Bar and grill · Pizza restaurant · Cafe · Royal Hall grand ballroom · Expansive garden and members terrace, · Event spaces and 14 hotel rooms. Defined by connection it’s a place for our members to work, unwind, celebrate, and belong. Where productivity meets party, ideas meet action, and connections aren’t incidental, they’re inevitable. Reporting to our General Manager the Assistant General Manager will be responsible for overseeing the entire operation at The Royal Bell, ensuring that every member guest through our building receives world-class service while meeting financial, health and safety, and licensing requirements. As our Assistant General Manager you will lead multiple teams, ensuring operational excellence, high service standards, and an exceptional guest experience and deputize for the GM on days off ensuring there is always a senior presence in the building. You’ll lead by example, jump in wherever needed, and bring high energy, organization, and warmth across our spaces. This is a key senior role for someone who thrives in a fast-paced, high-profile environment and is ready to champion our culture and values on the floor. Key Responsibilities • Support the General Manager in the day-to-day leadership of the entire venue, ensuring consistently high operational standards across all departments., • Lead, motivate and develop front of house management and team members, creating a positive, high-performance culture., • Take full responsibility for the venue in the General Manager's absence, ensuring smooth day-to-day operations and confident decision making., • Drive exceptional guest experiences by maintaining outstanding service standards and resolving guest feedback professionally and proactively., • Monitor sales performance, labour costs, productivity and departmental KPIs, taking action to maximise profitability., • Work closely with the Head Chef and kitchen team to ensure food quality, speed of service and consistency are maintained., • Recruit, train, coach and develop team members, ensuring clear succession planning and strong employee engagement., • Ensure all Health & Safety, Food Safety, Licensing and company compliance standards are consistently met., • Support the planning and delivery of weddings, corporate events, private functions and member events alongside the events team., • Conduct regular floor walks, maintaining high standards of cleanliness, presentation and attention to detail throughout the building., • Build strong relationships with members, hotel guests and local customers, acting as an ambassador for The Royal Bell. What We're Looking For • Previous experience as an Assistant General Manager, or senior hospitality manager within a premium hospitality environment., • A confident leader who enjoys developing people and getting the very best from their team., • Commercially aware, with a strong understanding of labour management, budgets, cost control and driving revenue., • Passionate about delivering exceptional guest experiences with a genuine eye for detail., • Calm under pressure and able to make sound decisions in a busy, fast-paced operation., • Excellent organisational skills with the ability to prioritise multiple departments and competing demands., • Hands-on, visible and willing to lead from the front rather than from the office., • Strong communication skills with the ability to build relationships with guests, members, suppliers and colleagues at every level., • Flexible to work evenings, weekends and key trading periods as required., • Personal Licence and First Aid qualifications are advantageous but not essential. What We Offer • Competitive salary., • Staff meals whilst on duty., • Employee discounts across The Royal Bell., • Ongoing training and development opportunities., • Genuine career progression within a growing hospitality business., • The opportunity to be part of one of South East London's most exciting hospitality destinations. Pay: From £40,000.00 per year Work Location: In person

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  • Wrap Around Childcare Deputy Manager
    Wrap Around Childcare Deputy Manager
    8 days ago
    £13.7 hourly
    Part-time
    Dagenham

    Sun and Moon playcare Scheme Ltd provides a high-quality breakfast and after school provision for children aged 3-11 in Primary Schools in Dagenham. We are looking for an After School Club Deputy Manager with NVQ level 3 in Child Care and Education, Play work, NNEB, Children & Young Peoples workforce or equivalent in childcare. Must be well-organised, friendly, enthusiastic, and flexible with good communication skills. Main duties include: · Helping the manager with planning, preparing and delivering quality play opportunities within a safe and caring environment. · Providing comprehensive care for the children including collecting them from school and delivering them safely to parents/carers. · Providing support and supervision to playworkers and volunteers in the absence of the Manager. · Setting up the play space including moving furniture and play equipment. · Providing refreshments and ensuring that hygiene, health and safety standards are met. · Administering first aid when necessary. · Consulting with children and involving them in planning activities. · Encouraging parental involvement in the club. · Facilitating good communication with all members of the organisation, parents, schools and childcare and play related agencies. · Undertaking appropriate and relevant training. · Keeping the work environment healthy, safe and secure. · Working within the framework of the club’s policies and procedures, and the Early Years Foundation Stage. Essential qualities · Experience of working with 3 to 11 year olds · Understanding the varied needs of children and their families · Understanding the issues involved in the delivery of quality play care · Understanding the issues of equal opportunities · Provide and facilitate safe and creative play · Good communication skills · Ability to work as a team member and demonstrate leadership skills · Sound judgement and common sense Desirable qualities · Experience of working within a play-based setting · Competent in using IT to support play and club administration · Ability to work on own initiative · Appropriate child protection training · Current 12-hour Paediatric First Aid Certificate Food Hygiene Certificate

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  • Head Chef
    Head Chef
    16 days ago
    £32000–£38000 yearly
    Full-time
    Thames Ditton

    Job Title: Head Chef Reports To: General Manager / Owner Location: The Limping fox Job Purpose The Head Chef is responsible for the overall management of the kitchen, ensuring high-quality food preparation, excellent food safety standards, efficient kitchen operations, and the leadership of the kitchen team. The role includes menu planning, stock control, cost management, staff training, and ensuring compliance with all UK food hygiene, health and safety, and employment legislation. Key Responsibilities Kitchen Management • Lead and manage the day-to-day operation of the kitchen., • Ensure all food is prepared and presented to the highest standards., • Develop seasonal menus and specials in line with business objectives., • Maintain consistency in food quality, portion control and presentation., • Monitor food production to minimise waste and maximise profitability. Food Safety & Hygiene • Ensure full compliance with the Food Safety Act 1990., • Follow the Food Hygiene (England) Regulations 2013 (or equivalent legislation for Scotland, Wales or Northern Ireland)., • Implement and maintain HACCP (Hazard Analysis and Critical Control Points) procedures., • Ensure all food is stored, prepared and served safely., • Monitor and record temperature checks for fridges, freezers, deliveries and cooked food., • Ensure cleaning schedules are completed and documented., • Maintain excellent personal hygiene standards within the kitchen., • Prepare for and maintain the standards required for Environmental Health Officer (EHO) inspections. Health & Safety • Comply with the Health and Safety at Work etc. Act 1974., • Conduct and review kitchen risk assessments., • Ensure safe use of kitchen equipment., • Report accidents and complete accident records where required., • Ensure compliance with:, • Manual Handling Operations Regulations 1992, • Control of Substances Hazardous to Health (COSHH) Regulations 2002, • Regulatory Reform (Fire Safety) Order 2005, • Provision and Use of Work Equipment Regulations (PUWER) 1998, • Personal Protective Equipment (PPE) requirements where applicable. Allergen Management • Ensure compliance with:, • Food Information Regulations 2014, • Natasha’s Law (Food Information (Amendment) (England) Regulations 2019), • Ensure allergen information is accurate and available to customers., • Prevent cross-contamination., • Train staff on allergen awareness and procedures. Staff Management • Recruit, train and develop kitchen staff., • Produce staff rotas., • Conduct performance reviews., • Maintain high standards of teamwork and professionalism., • Ensure staff follow company policies and procedures., • Manage disciplinary matters where necessary. Stock Control • Order food and kitchen supplies., • Monitor stock levels., • Carry out regular stock takes., • Control food costs and wastage., • Liaise with suppliers. Financial Responsibilities • Work within agreed food GP targets., • Control labour costs., • Monitor kitchen budgets., • Reduce unnecessary waste. Cleaning & Maintenance • Ensure the kitchen is cleaned to a high standard., • Maintain equipment and arrange repairs when required., • Ensure all maintenance issues are reported promptly. Essential Qualifications & Certifications The successful Head Chef should hold (or be willing to obtain): • Level 3 Food Safety and Hygiene for Supervisors (minimum), • HACCP Training, • Allergen Awareness Training, • COSHH Awareness Training, • Fire Safety Awareness, • Manual Handling Training, • Health & Safety Awareness, • First Aid at Work or Emergency First Aid (desirable), • Personal Licence Holder (desirable if management duties include alcohol sales) Skills & Experience • Previous experience as a Head Chef or Senior Sous Chef., • Strong leadership and team management skills., • Excellent organisational abilities., • Knowledge of UK food legislation., • Menu development experience., • Budget and stock control experience., • Ability to work under pressure., • Strong communication skills., • High attention to detail. Personal Attributes • Professional appearance., • Reliable and punctual., • Positive attitude., • Calm under pressure., • Passionate about food., • Excellent problem-solving skills., • Committed to maintaining high standards. Working Hours • Flexible hours including evenings, weekends and bank holidays., • Overtime may be required during busy periods. Performance Expectations The Head Chef will be expected to: • Maintain a minimum 5-star Food Hygiene Rating where achievable., • Ensure all legal food safety documentation is completed., • Keep food waste within agreed targets., • Maintain excellent kitchen cleanliness., • Deliver consistent, high-quality food., • Build and develop a motivated kitchen team., • Meet agreed food gross profit targets

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  • Cafe Manager
    Cafe Manager
    21 days ago
    £32000–£35000 yearly
    Full-time
    South Kensington, London

    Store Manager – TEASE London Reports to: Head of Operations Location: TEASE London (South Kensington, Mayfair, Bicester Village or future locations) Role Purpose The Store Manager is responsible for the day-to-day leadership and performance of their store, ensuring every customer receives an exceptional experience while the business consistently delivers strong commercial results. This is a hands-on leadership role. The Store Manager is expected to lead by example, support the team during busy trading periods, maintain the highest operational standards, and build a positive culture focused on quality, accountability, and continuous improvement. The Store Manager is fully accountable for their store's sales performance, labour, profitability, customer satisfaction, food safety, and team development. Key Responsibilities Leadership & Team Management Lead, motivate and inspire the team to deliver exceptional customer service every day. Recruit, onboard and retain high-performing team members. Coach Supervisors, Baristas and Kitchen Team Members through regular feedback and performance reviews. Create a positive, professional and accountable working culture. Lead daily team briefings and regular development meetings. Manage performance issues fairly and professionally. Ensure all team members complete their training and development plans. Customer Experience Always deliver an outstanding customer experience. Ensure drinks and food are prepared consistently to TEASE recipes and standards. Handle customer complaints professionally and resolve issues quickly. Maintain excellent customer satisfaction scores and minimise refunds. Continuously look for opportunities to improve the guest experience. Commercial Performance Take ownership of all key business metrics including: Sales Labour % Gross Profit Waste Staff Food Average Transaction Value Refunds Mystery Shopper scores (where applicable) Responsibilities include: Deliver weekly sales targets. Control labour through effective rota planning. Maximise productivity throughout the day. Reduce unnecessary costs. Identify opportunities to increase revenue. Review weekly business reports and implement action plans. Operations Ensure the store consistently operates to TEASE standards by: Maintaining exceptional cleanliness. Following all opening and closing procedures. Completing daily operational checklists. Managing stock levels effectively. Ordering products accurately. Reducing waste. Ensuring equipment is maintained and reported when faulty. Maintaining excellent presentation throughout the store. Food Safety & Health & Safety Take full responsibility for compliance with: Food Safety HACCP Health & Safety legislation Environmental Health standards Company policies Fire Safety COSHH Accident reporting Ensure all documentation is completed accurately and on time. Quality Control Maintain exceptional product quality by ensuring: Every drink follows recipe specifications. Every food item meets presentation standards. Portion control is consistent. Speed of service targets are achieved. Daily quality checks are completed. Team members are regularly observed and coached. Financial Responsibilities Responsible for: Labour budgets Stock management Waste control Cash handling (where applicable) Weekly reporting Invoice and delivery checks Payroll accuracy Overtime approval Store profitability Stock Management Complete regular stock counts. Investigate stock variances. Minimise waste and losses. Ensure correct product rotation (FIFO). Maintain adequate stock availability. Work closely with the Central Kitchen and suppliers. Training & Development Ensure every new team member receives a structured induction. Coach team members daily. Identify future Supervisors and Assistant Managers. Ensure training records remain up to date. Drive consistency across all products and service standards. Communication Maintain excellent communication with the Head of Operations. Attend management meetings. Produce accurate weekly reports. Communicate business updates clearly to the team. Escalate operational issues promptly. Key Performance Indicators (KPIs) The Store Manager will be measured against: Sales growth Labour % Gross Profit Customer satisfaction Refund percentage Mystery Shopper results Food Safety audit scores Stock variance Waste % Team retention Staff engagement Training completion Store cleanliness Operational compliance Skills & Experience Essential Minimum 2 years' experience managing a fast-paced hospitality or retail operation. Strong leadership and coaching skills. Excellent organisational abilities. Commercial awareness. Ability to analyse business performance. Excellent communication skills. Strong problem-solving ability. Confident using POS systems and Microsoft Office/Google Workspace. Passion for customer service. Desirable Experience within speciality coffee, cafés or premium hospitality. Food Safety Level 3. Personal Licence (where applicable). First Aid qualification. Personal Attributes The successful Store Manager will be: A natural leader. Positive and energetic. Hands-on and willing to support wherever needed. Calm under pressure. Highly organised. Commercially minded. Detail-oriented. Passionate about delivering exceptional customer experiences. Committed to developing people. Flexible and adaptable. Results-driven with a continuous improvement mindset. Working Hours This is a full-time role requiring flexibility to work evenings, weekends and public holidays in line with business needs. What Success Looks Like A successful Store Manager at TEASE will: Build a high-performing, engaged team. Deliver consistently exceptional products and customer experiences. Achieve sales and profitability targets. Maintain excellent operational and food safety standards. Develop future leaders within the business. Create a store culture where quality, teamwork, accountability and hospitality are at the heart of everything we do.

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  • Care / Support Worker
    Care / Support Worker
    26 days ago
    £13–£16 hourly
    Part-time
    Watford

    Please note this is a non-sponsorship Job. All applicants must have the right to work in the UK. A full UK driving license is essential. The role is subject to DBS checks. General This job description is not intended to be exhaustive. You may be required to perform any other duties as the organisation may require. You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the employer's organisation and interests. Conditions All offers of employment are conditional on you demonstrating your eligibility to work in the UK. Offers are also conditional on receipt of a minimum of two satisfactory references, covering at least the last three years on employment, with any gaps in employment history being explained satisfactorily. Whether references are deemed satisfactory is at the discretion of the organisation. Convictions During the recruitment process, we will ask job applicants to disclose any unspent convictions but will not ask job applicants questions about spent convictions, nor expect them to disclose any spent convictions, unless the job is exempt under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. If the position is identified as being exempt, the applicant will be required to undergo a DBS check, and this will also form a condition of employment. The main duties and responsibilities of the role are: • To assist clients with all personal care needs including, undressing, washing, bathing and toileting needs., • To follow the care plan., • To assist clients with mobility problems and other physical disabilities, including incontinence and help in use and care of aids and personal equipment., • To support and care for clients who require End of Life Support, • To engage in the promotion of mental and physical well-being of clients through talking to them, taking them out, sharing with them in activities such as reading, writing, hobbies, and recreations., • To make and change beds and all domestic tasks within the household., • Where required, to assist with client’s laundry., • Update, maintain current, accurate, confidential records for each client., • To perform such other duties as may reasonably be required., • To always comply with the organisation’s policies and procedures, which includes the client’s care plan and medication needs., • To report to the registered manager any significant changes in the health or circumstances of a client., • To encourage clients to remain as independent as possible., • All staff are required to attend mandatory training where appropriate; this includes induction and National Vocational Qualifications or their equivalent., • To enable and assist clients to maintain on a day-to-day basis as much autonomy and independence as possible., • To support and assist clients in identifying risks and recording the support plan which minimizes and manages the identified risk, • Identify and escalate any concerns, changes or Client needs to the Registered Manager., • Record & escalate appropriately all decisions which relate to clients who lack capacity., • Involve and consult with Registered Manager to ensure that the client’s views are expressed and acted upon., • Attend reviews of care as appropriate., • Update and continually improve practice by a mutually agreed method which may include attendance at staff meetings, learning support briefings and one-to-one supervision., • Take responsibility in conjunction with line manager for identifying further learning., • Be aware of requirements regarding codes of practice and relevant codes of conduct where appropriate issued by professional bodies., • Understand the requirement of the New Fundamental Standard Regulations 9 – 20, in relation to the Care Quality Commission Inspect regime and its importance to your workplace practice., • Promote good practice and be vigilant in recognising and reporting practice which does not meet the defined standard., • To assist and contribute to any regulatory body inspection or monitoring visit., • To always act, to safeguard clients from any form of abuse and to report such concerns immediately. Personal attributes • Caring and compassionate towards people in need of care and support and those providing these services, • Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to anti-discriminatory care practice, • Commitment to respecting the rights of clients at all times and to promoting their privacy, dignity and independence throughout their lives, • Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions, • Excellent time keeper and reliable, • Professional, smart appearance Knowledge & understanding • Good understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice, • Good understanding of the principles of high quality person centred care and support and anti-discriminatory care practice, • A relevant social care qualification or be willing to work towards one. Experience & skills • Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals, • Ability to support clients with all aspects of their daily living in a manner that respects their dignity, is non-judgemental and promotes their independence, choices and privacy, • Experience of care services, risk assessment and individual care and support Additional requirements • Willingness to work flexibly and to keep knowledge and skills up to date, • A satisfactory criminal records check and evidence that your name is not listed as barred from working with vulnerable people, • Full drivers licence with no points, Class 1 business insurance and a current MOT.

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  • General Manager
    General Manager
    28 days ago
    £40000–£50000 yearly
    Full-time
    London

    Are you an experienced, driven, and passionate General Manager looking to lead a thriving pub? Whelans Pubs is seeking a hands-on leader who excels in fast-paced hospitality, is dedicated to delivering exceptional guest experiences, and committed to building high-performing teams. As General Manager, you will fully own your business, driving sales, profitability, and operational standards, while fostering a welcoming atmosphere for every guest. You'll be an energetic, visible leader, setting high standards and inspiring your team daily. Commercially aware and passionate about hospitality, you'll confidently make decisions and be motivated by creating pubs guests love to visit. Key Responsibilities • Leadership, • Lead, inspire, and develop your management and bar teams., • Recruit, train, and retain exceptional team members., • Create a positive, motivated, and accountable working culture., • Conduct regular team meetings, coaching sessions, and performance reviews., • Manage staffing levels and rotas in line with business needs., • Commercial Performance, • Take full responsibility for achieving weekly and monthly sales targets., • Drive wet sales, food sales, and overall profitability., • Maximise opportunities through events, entertainment, and seasonal promotions., • Monitor labour costs, GP margins, and controllable expenses., • Analyse business performance and implement action plans to improve results., • Customer Experience, • Deliver exceptional customer service standards every day., • Resolve customer complaints professionally and efficiently., • Build strong relationships with regular guests and the local community., • Maintain consistently high review scores across online platforms., • Operations, • Ensure the venue is presented to the highest standards at all times., • Maintain excellent cleanliness throughout both front and back of house areas., • Ensure full compliance with all company operating procedures., • Complete daily, weekly, and monthly compliance checks diligently., • Financial Control, • Manage cash handling procedures accurately., • Complete precise banking and financial reporting., • Control stock effectively through regular stock takes and ordering., • Investigate and minimise stock losses and wastage., • Maintain strong cost controls across all aspects of the business., • Compliance, • Ensure full compliance with: Licensing legislation, Health & Safety, Food Safety, Fire Safety, Employment legislation, Challenge 25 procedures, and Company policies., • Marketing & Business Development, • Drive local marketing initiatives to increase visibility., • Promote live sport, entertainment, and food offers., • Ensure social media channels are regularly updated with high-quality content., • Build relationships with local businesses, charities, and community groups., • Identify opportunities to increase footfall and revenue. What We’re Looking For • Essential, • Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar environment., • Strong leadership and people management skills., • Commercially focused with a proven track record of sales growth., • Excellent financial understanding, including labour and Gross Profit (GP) control., • Personal Licence holder (or willing to obtain one)., • Strong understanding of licensing and regulatory compliance., • Exceptional communication skills, both written and verbal., • Excellent organisational ability and attention to detail., • Flexible to work evenings, weekends, and bank holidays as required., • Desirable, • Experience managing food operations., • Experience delivering live entertainment and sporting events., • Cellar management knowledge., • First Aid qualification., • Level 2 Food Safety certification. Key Performance Indicators (KPIs) • Sales growth, • Profitability, • Labour percentage, • Gross Profit performance, • Stock variance, • Wage control, • Customer satisfaction, • Mystery visit results, • Audit compliance, • Team retention, • Employee engagement, • Online review scores, • Health & Safety compliance, • Licensing compliance What We Offer • Competitive salary, • Performance-related bonus scheme, • Clear career progression opportunities, • Ongoing training and professional development, • Company pension scheme, • Employee discounts, • Company social events, • Supportive Operations Team, • Recognition and reward programmes Our Values • People – Investing in our teams and creating opportunities for success., • Standards – Delivering excellence in everything we do., • Fun – Creating memorable experiences for our guests and our teams. If you’re ready to take ownership of a successful pub and build an exceptional business, we’d love to hear from you.

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