The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements. • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services. • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 2. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame. • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer. • Check back with customers to ensure satisfaction with their meals and beverages. 3. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave. • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment. • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 4. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment. • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 5. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests. • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff. • Assist with training new floor staff as required. 6. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction. • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 7. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards. • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality. • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment while maintaining a positive attitude. • Strong attention to detail and the ability to multitask effectively. • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods. • Capable of lifting and carrying items up to 25 pounds. • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus. • A passion for customer service and hospitality.
Are you a first class food lover? Do you work at the highest standard in terms of customer satisfaction and team building? Then don’t look further as you could be our next Supervisor here at L’arte in Cockfosters. Experience within a high quality, fine dining restaurant Support the General Manager and Assistant Manager in ensuring the shift runs smoothly and our guests have a great experience Make sure the company’s Food Hygiene and Health and Safety procedures are followed Opening and closing procedures People orientated with great passion for service and guest experience Excellent food and drinks knowledge
We are looking for a reliable, hard-working, and detail-oriented individual to join our team as a Domestic and Commercial Cleaner. In this role, you will be responsible for providing high-quality cleaning services to both residential and commercial properties. Your attention to detail and ability to work independently will ensure that our clients receive the highest standards of cleanliness. Duties - Perform routine cleaning tasks, including dusting, sweeping, mopping, and vacuuming floors. - Clean and sanitise bathrooms, kitchens, and communal areas to ensure high standards of hygiene. - Follow established cleaning procedures and protocols to ensure consistency and quality of work. - Assist with special cleaning projects as required, such as deep cleans, end of tenancy or post-event clean-ups. - Requirements - Previous experience in domestic and commercial cleaning is preferred but not essential; training will be provided. - Strong attention to detail with the ability to work independently or as part of a team. - Good time management skills to ensure tasks are completed efficiently within designated timeframes. - Ability to follow instructions and adhere to health and safety guidelines. - A positive attitude and a commitment to delivering high-quality service. - DBS check may be required (depending on the location and nature of work) If you are passionate about cleanliness and take pride in your work, we encourage you to apply for this rewarding opportunity as a Cleaner. Job Types: Full-time, Part-time, Temporary, Freelance, Zero hours contract
FULL TIME 5 DAYS PER WEEK FULL TIME ASSISTANT CHEF - Brand New Fully Fitted Kitchen In Prestigious Location Hadley Wood EN4 About Us: Limes, a beloved establishment with a rich history of over 88 years, has been under fresh management for the last three years. Our young and innovative team has been serving up extraordinary culinary experiences, with weekly specials that delight our loyal clientele. With an average of 1200 covers per week, we pride ourselves on offering well-priced, generously portioned dishes made with fresh ingredients. We believe in making as much as we can from scratch, and our commitment to quality has earned us a reputation for serving the best food in the area. Family-run with an unwavering focus on the community, we're now expanding with a second location and looking to grow our solid kitchen team for a second site! Position Description: We are seeking a talented and passionate Breakfast Grill Chef to join our dynamic team at our brand new Hadley Wood Branch!. The ideal candidate is someone who thrives in a fast-paced environment, has a keen eye for detail. Responsibilities: 1. Preparing, cooking and presenting high-quality dishes within the specialty section. 2. Assisting the Team in creating menu items, recipes and developing dishes. 3. Monitoring portion and waste control to maintain profit margins. 4. Maintaining high standards of hygiene and adhering to health and safety regulations. 5. Working collaboratively with the rest of the kitchen staff. Qualifications: 1. Proven experience as a Breakfast Chef. 2. Excellent understanding of various cooking methods, ingredients, equipment and procedures. 3. Ability to work under pressure and multitask in a fast-paced environment. 4. Strong communication and teamworking skills. 5. Literate, being able to clearly communicate, read and write in English with no challenges being able to read tickets and converse with the team. At Limes Cafe, we value a positive attitude, dedication to the craft, and a love for food. If you are looking to grow your culinary career in an exciting, community-focused business, we would love to hear from you. Please apply with your current CV and a brief cover letter explaining why you're the perfect fit for our team.
Join Our Team as a Kitchen Porter! Are you looking for an exciting opportunity in the culinary world? ! Position: Kitchen Porter Location: tahdig restaurant Type: Part-time/Full-time What We Offer: - Competitive pay - Flexible scheduling - A friendly and supportive work environment - Opportunities for growth and advancement - Employee discounts on meals Key Responsibilities: - Assist in food preparation and ensure the kitchen is running smoothly - Wash dishes, utensils, and kitchen equipment to maintain cleanliness - Help keep the kitchen area organized and tidy - Support chefs and kitchen staff with various tasks as needed - Follow health and safety guidelines to maintain a safe working environment Qualifications: - Previous experience in a kitchen setting is a plus but not required - Strong work ethic and a willingness to learn - Ability to work well under pressure and as part of a team - A positive attitude and a commitment to maintaining cleanliness