Incident manager jobs in BrentwoodCreate job alerts

IT Service Delivery Manager \n £55,000–£65,000 + Bonus \n 4 Days Onsite per week, Brentwood \n \n Are you passionate about developing people, improving IT services, and creating a Service Desk that delivers an outstanding customer experience? \n \n We're working with an organisation that's investing in the next phase of its IT Service Delivery capability. Following a period of organisational change, the focus is firmly on developing the Service Desk team, enhancing ITSM processes, and continuing to raise service standards across the business. \n \n This is a fantastic opportunity for an experienced IT Service Delivery Manager who enjoys coaching and mentoring others, driving operational improvements, and making the most of modern ITSM platforms through automation, AI-assisted capabilities, self-service and smarter ways of working to create a more efficient, proactive and customer-focused support function. \n \n The Role \n \n People leadership is at the heart of this opportunity. \n \n You'll lead an established Service Desk team, helping individuals develop their technical capability, building confidence, creating clear progression pathways and fostering a collaborative, high-performing culture. \n \n Alongside developing the team, you'll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation and AI-assisted workflows through to self-service and knowledge management, you'll help shape a modern support function that enables both analysts and end users to work more effectively. \n \n As part of a wider cohort of IT Leads, you'll work collaboratively across Infrastructure, Applications and other technology teams to continually improve end-to-end service delivery. You'll provide technical leadership when required, acting as a senior escalation point for complex issues and leading the response to major incidents, ensuring effective communication, coordination and continuous learning across the IT function. \n \n Key Responsibilities \n\n • Lead, coach and develop the Service Desk team, creating an environment where people are supported to grow and succeed.\n, • Build a positive, collaborative culture with a strong focus on customer service and continual improvement.\n, • Drive improvements across Incident, Problem, Change and Request Management processes.\n, • Maximise the value of the ITSM platform by introducing smarter workflows, automation, AI-assisted capabilities, self-service and knowledge management to improve both the customer and analyst experience.\n, • Lead Major Incident Management, coordinating technical teams, stakeholder communications and post-incident reviews.\n, • Act as a senior technical escalation point for complex issues where required.\n, • Use reporting, KPIs and service metrics to identify trends and drive continual service improvement.\n, • Work closely with Infrastructure and wider IT teams to improve end-to-end service delivery.\n, • Champion modern ITSM practices, continually exploring new platform capabilities and technologies that improve efficiency, reduce manual effort and enhance service quality.\n\n \n About You \n We're looking for someone who combines strong people leadership with a passion for improving IT operations. \n \n You'll ideally bring: \n\n • Experience leading and developing an IT Service Desk or IT Support team.\n, • A proven track record of coaching, mentoring and developing technical teams.\n, • Hands-on experience improving ITSM processes, workflows and operational efficiency.\n, • Experience introducing automation, self-service and continual service improvement initiatives.\n, • Experience getting the most from enterprise ITSM platforms such as Jira Service Management, ServiceNow or Freshservice, with Jira experience particularly advantageous.\n, • Strong Major Incident Management experience.\n, • Sufficient technical breadth across Microsoft technologies to act as a credible escalation point for the team.\n, • An ITIL background together with a continuous improvement mindset.\n\n \n If you're someone who enjoys developing people every bit as much as improving technology and processes, and you'd like the opportunity to shape the future of a growing IT Service function, we'd love to hear from you. \n \n A quick start sought, so please apply today for immediate CV review. \n \n Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.

Health & Safety Manager Location: Upminster, Essex Salary: £60,000 - £65,000 per annum Hours: Monday to Friday, 8:00am - 5:00pm (Flexible working available) An exciting opportunity has arisen for an experienced Health & Safety Manager to join a well-established organisation operating across London and the South East. This is a key role for someone who is passionate about driving high standards across Health, Safety, Quality, Environmental and Energy management systems, while promoting a strong and proactive safety culture. You will play a pivotal role in ensuring compliance, improving performance, and supporting senior management in delivering HSEQ strategy across the business. Key Responsibilities: • Lead and develop the Health, Safety, Quality, Environmental and Energy Management Systems., • Ensure compliance with UK legislation and ISO standards., • Carry out audits, inspections, risk assessments and incident investigations., • Drive continuous improvement across health & safety and wider compliance performance., • Produce performance reports and support senior management with HSEQ strategy., • Deliver training, inductions and toolbox talks across the business., • Promote a strong safety culture across operational and office-based teams. About You:, • ...

SHEQ Advisor required to join an established and busy team. Salary up to £45,000 per annum with working hours of Monday to Friday 8am - 5pm with flexibility required depending on business needs. Duties: Carry out weekly health and safety inspections across operational sites Conduct monthly office and yard inspections Deliver engaging HSE inductions for new starters Deliver Toolbox Talks and support workforce engagement Maintain training records and competency matrices Coordinate refresher training and external courses Attend internal and client SHEQ meetings Provide practical health and safety advice to managers and operational teams Support incident investigations and promote preventative actions Deliver Emergency First Aid at Work and EUSR National Water Hygiene training; following competency Provide support and cover for the SHEQ Manager when requiredBenefits: Up to £45,000 per annum Parking Pension Company vehicle and fuel cardExperience required: A car driver is essential due to the office location NEBOSH, NVQ Level 3 or higher in Occupational Health & Safety or equivalent Strong knowledge of UK health and safety legislation and utility sector best practice Previous experience in a SHEQ, Health & Safety or Compliance role Confident delivering training and presenting to groups Excellent communication, organisation and attention to detail Proactive, self-motivated and committed to continual improvement ...

SHEQ Advisor required to join an established and busy team. Salary up to £45,000 per annum with working hours of Monday to Friday 8am - 5pm with flexibility required depending on business needs. Duties: • Carry out weekly health and safety inspections across operational sites, • Conduct monthly office and yard inspections, • Deliver engaging HSE inductions for new starters, • Deliver Toolbox Talks and support workforce engagement, • Maintain training records and competency matrices, • Coordinate refresher training and external courses, • Attend internal and client SHEQ meetings, • Provide practical health and safety advice to managers and operational teams, • Support incident investigations and promote preventative actions, • Deliver Emergency First Aid at Work and EUSR National Water Hygiene training; following competency, • Provide support and cover for the SHEQ Manager when required Benefits: • Up to £45,000 per annum, • Parking...

You’ll lead the Operational Incident Team within Channel Operations, playing a critical role in keeping our Consumer Operations running smoothly. In this fast paced, high impact role, you’ll provide confident operational leadership, ensuring incidents are managed effectively, services remain ava

We are looking for a well organised person with drive and commitment to provide a support service for statutory meetings, within a changing environment.You will be part of a statutory support team that will have responsibility for minute taking provision and the completion of all post meeting tasks.

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

Veterinary Care Assistant - Corstorphine.We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Corstorphine Vets for Pets practice.We are seeking a dedicated and compassionate Veterinary Care Assistant to join our veterinary practice.This role invol

Working in a hybrid style, based at home and office as required.You will work full time, 37 hours per week.If you have any queries regarding this vacancy, please contact Louise Gilmour at louise.You will have 60 relevant credit points towards the first year of social work degree or equivalent (at SC

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

French Speaking Inbound Customer Service Advisor.The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting o

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis.Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the.English speaking marke

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers.

Mercier Consultancy MD is excited to announce a unique opportunity for a.Dutch Speaking Customer Service Advisor.Greece! This role is ideal for adventurous individuals seeking to merge work with the experience of living in a vibrant culture.As a part of our dedicated team, you will provide exception

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

Advancing People - Multilingual Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client based in St.Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the.English speaking markets, pr

A well known and established brand is looking to grow their customer service team and offer their new advisors the opportunity to work from home.We are looking for exceptional Customer Service Advisors to provide the best customer support experience.The role is full time, working a 40 hour week Mond

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Turkish Speaking Inbound Customer Service Advisor.The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.