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This role offers valuable exposure to a wide range of recovery activities, from validating debts and managing accounts through the recovery process, to debtor contact, payment arrangements, tracing activity, and write-off recommendations. You will play an important role in the proactive recovery of

Income Maximisation Officer Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details: * Type: Temporary * Pay: £20.76 per hour (PAYE) / £27.07 per hour (Umbrella) * Location: Twickenham Civic Centre * Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home) * Hours: 36 hours per week, Monday to Friday Role Overview As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities * Manage a caseload of rent accounts to maximise income collection and minimise arrears * Proactively monitor accounts and agree repayment plans where necessary * Provide financial advice and guidance to tenants to supp...

Salary: £38,976 - £47,229 per annum Job Introduction Job Title: Income Maximisation Officer Salary Range: £38,976 - £ 47,229 per annum Permanent - Fulltime Location: Civic Centre, 44 York Street, Twickenham, TW1 3BZ Would you like to join a hardworking, diverse, and friendly team. Every day will offer an opportunity to make a positive difference. If “yes” then come and join the Income maximisation team who are responsible for supporting people in temporary accommodation, particularly to ensure that they do not become homeless due to debt. About the role Case Management - You will be responsible for managing a patch of rent accounts to proactively maximise income collection on current and former tenant accounts adhering to the Councils procedure to ensure maximum collection. Knowledge - You will be assessing and assisting tenants to maximise their income by ensuring that they are claiming their full benefit entitlements and managing existing debt by offering detailed advice around Housing Benefit and Universal Credit claims. Financial Support - You will be providing financial advice to tenants to ensure that they can afford their charges and not become homeless from the accommodation. Where necessary, identify and refer to external agencies to provide additional support and assistance to ensure successful tenancy sustainment. Customer Service - You will be assisting tenants to improve their financial situation, by regularly arranging and participating in any welfare benefits take up campaigns or surgeries as required. Fast-Paced work environment – capability to thrive in a busy and demanding setting. Communication & Interpersonal Skills – excellent verbal and written communication with strong relationship building abilities. Organisation & record Keeping - exceptional skills in managing tasks and maintaining accurate records. Experience with complex Customers - extensive background in working with individuals who have diverse and complex needs. Resilience & teamwork - ability to work both independently and collaboratively, demonstrating adaptability and perseverance. Essential Qualifications, Skills and Experience Demonstrate an understanding of all welfare-based benefits in context of this role and able to give advice to clients regarding entitlement. Experience of working with the public and ability to give advice regarding debt management and income maximisation. The ability to undertake a wide range of financial tasks, including carrying out affordability assessments. Maths and English GCSE grade C and above or equivalent. Other essential information: Home visits are essential to this role, and you will be part of a duty rota to attend the office three days per week. Indicative Recruitment Timeline: Closing Date: Sunday 19th April 2026 Shortlisting Date: Week commencing Monday 20th April 2026 Interview Date : TBC We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment Useful Information Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any ___ throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of ___ designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

A major employment agency is seeking an experienced Income Maximisation Officer for the London Borough of Richmond & Wandsworth. The role involves managing temporary accommodation accounts, maximizing income collection, and providing financial advice to vulnerable households. Candidates must have st

If you answer yes, join the Income maximisation team who are responsible for supporting people in temporary accommodation, particularly to ensure that they do not become homeless due to debt. You will be responsible for managing a patch of rent accounts to proactively maximise income collection on c

Job Title: Income Maximisation Officer. If “yes” then come and join the Income maximisation team who are responsible for supporting people in temporary accommodation, particularly to ensure that they do not become homeless due to debt. You will be responsible for managing a patch of rent account

A local council in Twickenham seeks a dedicated Income Maximisation Officer to support tenants in temporary accommodation.

We are looking for Income Maximisation Officers to deliver high quality income collection and resident support services to deliver the lifeblood of the housing function. We are currently recruiting to multiple Income Maximisation Officer positions with different contract types and working patterns:.

Job Title: Housing Tenancy Officer Location: Hounslow, West London - Hybrid working (3 days office/visits, 2 days remote) Hourly rate £21.91 PAYE / £29.15 Umbrella per hour Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are seeking an experienced Housing & Tenancy Officer to join our team and act as the primary point of contact for residents across a patch of approximately (Apply online only) general needs properties. This is a fast-paced and varied role where you will be responsible for delivering high‑quality tenancy management services and ensuring compliance with relevant legislation and organisational policies. Key Responsibilities Manage a designated patch of general needs tenants, providing responsive and proactive tenancy support. Oversee mutual exchanges and successions in line with current legislation. Carry out tenancy audits across 20-30% of your stock annually. Complete resettlement visits, 9‑month tenancy checks, and other routine visits. Monitor and support compliance with gas safety requirements. Handle low‑level antisocial behaviour (ASB) issues and support residents with more complex cases. Work closely with the legal team on the collaborative management of legal cases. Partner with key internal teams including Income, Tenancy Sustainment, and ASB, as well as wider services and stakeholders.About You You are an experienced Housing Officer who can confidently manage a diverse workload and "hit the ground running." You have a strong understanding of housing legislation, tenancy procedures, and best practice. You are collaborative, resilient, and committed to delivering excellent resident-focused services. Although training will be provided on internal housing systems and council processes, a solid foundation in tenancy management is essential. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

A leading recruitment agency is seeking an enthusiastic individual for a housing income collection role in Camden, Greater London. You will handle income collection and initiate legal actions while ensuring accessibility and support for residents.

A community support organization is seeking a Trainee Income & Service Charge Officer in Tottenham Hale, London.

Your key responsibilities as an Assessment and Income Officer will include:. Financial Assessment & Income Officers. Reviewing welfare benefit entitlement and helping with claims where needed to maximise income.

If you are an organised and motivated professional, this Income Officer – Interim position in St. This temporary opportunity as an Income Officer – Interim in the Not For Profit industry involves managing rent arrears and providing support to tenants. A successful Income Officer – Interim shou

We are recruiting for a Housing Income Officer to join our Income Management Team on a fixed-term basis (12 months, 7 months or 6 months). Are you an experienced Housing Income Officer looking for your next opportunity in a fast-paced income management environment?. As a Housing Income Officer, you

We're looking to recruit an experienced Income Officer on behalf of our social housing client in Liverpool. This is a great opportunity for someone with strong income management or rent arrears experience within social housing, as you'll play a key role in maximising rent income, supporting tenants

A Local Authority in the West Midlands is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, o

A reputable housing provider in Greater London is seeking a Rental Income Support Officer to manage rent accounts and maximize rental income while supporting residents. The role requires experience in income collection, a strong understanding of housing legislation, and excellent communication skill

This Income Officer will play a key role, being responsible for managing rental income and ensuring effective arrears recovery, helping to sustain tenancies and support our communities. Key Responsibilities of an Income Officer. If this Income Officer role is of interest please apply or contact.

We are looking for an enthusiastic and customer focused Benefits and Housing Needs Officer focused on Income Collection to join our team. Deliver excellent customer service by addressing inquiries in person, via phone, or in writing, while focusing on income maximisation. Provide support at the fron

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income co

Income Collection Officer## Job IntroductionPinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. This includes produci

We're recruiting an experienced Income Recovery & Enforcement Officer to join a busy Income Management Team. Income Recovery & Enforcement Officer. This is a fast-paced, target-driven position where you'll balance firm decision-making with a customer-focused approach, helping residents sustain tenan

Income Officer - 12 Month Contract (30hrs). We’re looking for an Income Officer to join our team and play a vital role in managing rent accounts while working closely with customers to prevent and reduce rent arrears. This role offers the opportunity to make a real difference by supporting custome

A local government authority in Greater London is seeking a proactive team member to manage a cohort of clients.The role entails ensuring timely recovery and enforcement of arrears actions to meet performance indicators.Ideal candidates will possess strong customer service skills and the ability to

A local housing management company in the United Kingdom is seeking a Housing Income Officer to handle a portfolio of rent accounts, aiming to reduce arrears and maximize rental income. This high-volume, resident-facing role involves negotiating sustainable repayment plans, advising on income maximi

This is an excellent opportunity for an experienced income officer to play a key role in maximising rental income while supporting residents to sustain their tenancies. We are currently recruiting for a Rental Income Support Officer to join a Local Authority team on a mainly remote basis. Manage a p

The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Maximise income recovery through intervention. Knowledge of income management and relevant housing legislation.

A progressive local authority in the UK is seeking a Benefits and Housing Needs Officer to join their team focused on Income Collection.

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You’ll bring a proactive and empathetic approach to income reco

This is an excellent opportunity for an experienced housing income or rent arrears professional to manage a portfolio of properties and play a key role in maximising rental income while supporting residents to sustain their tenancies. A varied and rewarding role supporting residents while protecting

A local government authority in England is seeking Financial Assessment & Income Officers to join their team.

If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer looking for your next opportunity, Pertemps Network Group would love to hear from you. Pertemps Network Group are delighted to be supporting a reputable housing provider in the recruitment of a Rental Income Su

If “yes” then come and join the Income maximisation team who are responsible for supporting people in temporary accommodation, particularly to ensure that they do not become homeless due to debt. You will be responsible for managing a patch of rent accounts to proactively maximise income collect

As a Trainee Income & Service Charge Officer, you will support the delivery of high‑quality, person‑centred income and service charge functions. We are looking for a proactive and passionate Trainee Income & Service Charge Officer to join our dedicated team. Job Title: Trainee Income & Service C

A community-focused organization in the UK is seeking an Income Officer for a 12-month part-time contract. Candidates need experience in income management or housing, strong communication skills, and the ability to maintain accurate records. This position offers the chance to make a significant impa

Income Team Housing Advice Service - To maximise income from clients placed in Emergency Accomodation - Longer Term TA placements through timely recovery and enforcement action. Assessing client Income and agreeing an affordable payment plan to clear arrears accrued.

This is a fantastic opportunity for a motivated and confident income management professional to step into a leadership role, overseeing a team of Income Officers and ensuring the effective delivery of income collection services across a designated patch. If this Senior Income Officer role is for you

Job Title: Income Maximisation Officer. Experience of working with the public and ability to give advice regarding debt management and income maximisation. If “yes” then come and join the Income maximisation team who are responsible for supporting people in temporary accommodation, particularly

As a Temporary Accommodation Income Officer, you’ll be a key player in supporting some of Lewisham’s most vulnerable residents to sustain their homes. You’ll lead on rent collection for temporary accommodation, taking proactive steps to prevent arrears, maximise income, and provide early, effe

A Not For Profit organization is seeking an Income Officer – Interim in St. The ideal candidate should have experience in income collection, excellent communication skills, and the ability to work independently.

A reputable housing provider in London is looking for a Rental Income Support Officer to manage rent accounts and maximise rental income. Ideal candidates will have experience in income management within social housing.

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Statutory Support Officer (Minute Taker).