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POSITION SUMMARY We are seeking a strategic and execution-focused GTM (Go-To-Market) Sales & Events Operations Manager to drive scalable growth initiatives and optimize revenue operations. This role will sit within the new business & growth division to support design, operationalise, and refine go-to-market strategies while enabling new business acquisition and expansion. The ideal candidate thrives in high-growth environments, combines analytical rigor with strong cross-functional collaboration, and can turn strategy into measurable execution. The role requires a passion for luxury beauty, an understanding of premium business expectations across omni sector, including clinical, dental, spa and salon trade & wholesale partners. This role is a 9 month fixed term contract. MAIN ROLES & RESPONSIBILITIES Go-To-Market Strategy & Execution • Partner with leadership to develop and execute GTM strategies for new brands, products, market segments and geographies., • Support definition of target segments and value propositions., • Support build of launch plans including messaging, pricing alignment, enablement, and KPIs., • Track performance and optimize GTM motions based on data insights., • Maintain a deep understanding of industry and market trends, customer needs, and competitor activities, using this knowledge to inform sales strategies and tactics. New Business Operations • Design and streamline new customer acquisition workflows., • Develop forecasting models and pipeline analytics., • Monitor funnel metrics and identify bottlenecks., • Implement scalable processes to support outbound, inbound, and partner channels., • Deliver an excellent customer journey that is consistent and evolving to best suit the needs of the partner and the business., • Assist with onboarding & training pathway for new partners., • Discovery days & NB events management EVENTS management / COORDINATION • Monitor & maintain the Harpar Grace International events calendar, • Maintain a gant for all events showing milestones and deliverables, dates as overview, • Plan & manage Event budgets and invoicing, • Manage all inventory & supervise inbound & outbound logistics, • Hold status update meetings with key stakeholders involved in the event., • Ensure all suppliers involved in events are insured and appropriate documentation collated as per venues request., • Direct end to end planning and delivery of all events including trade exhibitions., • Maintain scoping documents for each event type. Use as a bible and consistent deployment framework for the planning through to the delivery of events., • Hold de-brief meetings following each event type to round up what went well and what our learnings are for the next one., • Ensure the team attending the events have all the correct brochures, stock, consumables and briefings needed to excel at their event., • Ensure marketing are maximising each event through pre, during & post communications Revenue & Performance Analytics • Own dashboards and reporting frameworks across new business & growth division., • Analyse CAC, LTV, conversion rates, win rates, and sales cycle performance., • Provide actionable insights to leadership for strategic decisions., • Support the sales team with reporting on incoming leads and online masterclass registrations., • Business Activation Managers pipelines and comms, • Analyse sales performance data, develop actionable insights, and implement initiatives that drive continued sales growth. Cross-Functional Alignment • Align Sales, Marketing, Brand, and Activation teams on new business targets., • Collaborate with other departments, such as marketing and customer service, to coordinate sales efforts and support broader business objectives., • Lead enablement initiatives for new launches and campaigns., • Lead gen campaigns & ROI, • Manage vendor and tooling ecosystem (CRM, automation, enrichment tools)., • Manage CRM across the Sales Team to ensure New Business conversion and efficiencies., • Use social media platforms, according to company guidelines to engage partners and deliver key business messaging. Process & Systems Optimization • Own CRM integrity and sales process optimization., • Identify automation opportunities to increase efficiency., • Create SOPs and documentation for repeatable growth motions., • Lead special projects related to expansion, partnerships, and market entry. WHAT WILL MAKE YOU RIGHT FOR THIS ROLE? Exceptional communication and presentation skills are a must along with an inherent passion in working independently and as a team to exceed expectations. • Energetic, self-motivated, creative thinker who flourishes at working independently., • Proven ability to take on challenges and succeed., • Drive to go that extra mile & identify opportunities to meet and exceed sales objectives., • Strong communicator & ability to engage and persuade., • Professional and always takes pride in appearance., • “Can do” attitude with a solution orientated mindset., • Responsive and adaptive to changing workloads, timelines and outputs required due to the fast-moving pace of the industry and brands., • Desire to work within a small entrepreneurial company and be a key player in overall company success., • A positive inspiration for colleagues and a pleasure to work alongside. EXPERIENCE & KEY SUCCESS CRITERIA • Proven remote sales management experience and account management, preferably in the Skincare/Aesthetic industry along with track record of over-achieving targets., • Project Management experience., • Proven experience in Event Management covering the full lifecycle of an event, from initial concept to post-event analysis., • Previous experience managing databases and using CRM systems., • Ability to work confidently with databases., • Confident with power point, outlook and a minimum of intermediate user of excel., • Experience in improving internal processes to maximize customer satisfaction & business needs, • Strong communication and interpersonal skills, with the ability to build rapport and effectively influence customers, team members, and other stakeholders, • Ability to work in a fast-paced, dynamic environment with a sense of urgency, meeting (and exceeding) sales targets and deadlines, • Strong analytical skills, with the ability to use data to develop insights and improve performance, • Knowledge of sales methodologies and CRM tools (e.g. Prospect) is an asset ABOUT THE COMPANY AND BRAND Harpar Grace International is a privately owned, entrepreneurial, dynamic and passionate company founded in 2013, specialising in the development, distribution and management of luxury, cosmeceutical, spa and retail brands. The company continues to achieve exceptional year-on-year performance and the team is rapidly expanding to support the ambitious growth of the company and brand portfolio. Harpar Grace are the exclusive distributors for iS Clinical Cosmeceuticals, RevitaLash Cosmetics, and Totally Derma Nutraceutical drink supplement throughout UK & Ireland and appointed distributors for the iS Clinical brand within 22 Caribbean countries, as well as global brand owners for Déesse PRO LED Light therapy brand. GDPR: By submitting your CV/application, you consent to Harpar Grace International processing your personal data for recruitment purposes. We will use your information to assess your suitability for the role you have applied for and, where appropriate, to consider you for other relevant vacancies. Your data will be stored securely and retained for a period of up to 12 months, after which it will be deleted, unless you request that we retain your details for future opportunities. You have the right to access, rectify, or request deletion of your personal data at any time. No Agencies Please: We do not accept unsolicited CVs or phone calls. Any unsolicited CVs submitted will be treated as a direct application and we will not be liable for any fees.

Job Purpose: Provide administrative support to the accounts team by undertaking clerical tasks outlined below. To follow CCS procedures and policies, and maintain well established good relations with our staff, customers and suppliers. This is a busy and challenging position within a fast-moving business that requires a very keen eye for detail and a high level of numeracy and accuracy. You will need to be well organised, able to prioritise tasks, work alone and as part of a team. To be responsible for the valuation / payment certificate / invoicing process for numerous clients, ensuring invoices are accurate and in line with CCS processes and ensuring all queries are dealt with in a timely manner by liaising directly with clients and operational departments within CCS. Key Responsibilities: Lead the team on a daily basis ensuring key tasks / deadlines are met Purchase Ledger: Process and match purchase invoices and credit notes for all suppliers. Maintain records of disputed items, issue and request credit notes, and reconcile statements. Sub-contractors: Process/match invoices in line with CIS regulations, update statements, issue pay slips, process payments, and address pay-related queries. Credit Card Processing: Reconcile receipts and statements. Administrative Tasks: Handle post, timesheets, printing, filing, scanning, and shredding of confidential documents. Customer Service: Answer telephone calls, addressing customer and supplier requirements or redirecting to the appropriate department. Ad Hoc Tasks: Perform additional duties as required. Skills/Qualifications: Sage 50 Accounts / Sage Intacct Microsoft Office Reporting skills, administrative and writing skills. Following processes, organisation and the ability to analyse information. Professionalism, problem solving and communication skills. Strong Excel Skills, including VLOOKUP and pivot tables. Experience 2 years+ AAT Qualification Personal Attributes You pride yourself on truth and share knowledge for the greater good. You are committed to improvement and are an active team participant. You accept responsibility for your role and promote ownership in others. You have a desire to be successful and achieve goals, whether small or large. You are flexible to meet business needs and actively work towards expanding your knowledge and skills. About Us Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence. What We Offer Pension Scheme: Auto-enrolment after probation. Flexible Annual Leave: Option to buy or sell leave after probation. Professional Development: Access to in-house and external training. Employee Assistance Programme: 24/7 support. Refer a Friend Bonus: Reward scheme for successful referrals. Parking: Available at office locations. Why Choose CCS? Skill Development: Access to training programmes, coaching, and mentoring. Career Growth: Clear pathways for personal and professional advancement. Long-Term Contracts: Enjoy stability and job security. We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality. Apply Now and Shape the Future with CCS! TPBN1_UKTJ