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The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: • Client Satisfaction, • Clear and transparent internal financial awareness, • Strong governance, • Management of account managers (where applicable), • Delivery of gross margin commitments Responsibilities • Senior day-to-day client contact, • Financial forecasting, • Input top line sales and direct costs taken from operations into contribution reporting where applicable, • Tracking budget vs actual, • Monthly GM tracking, • Full action plans where GM falls below target, • To identify Farming & Growth opportunities and pass these to the VP Client Services, • Ensuring clear communications between the client and internal stakeholders, • Contractual commitments and deliverables, • Contract Change Notes / Variations, • Strong governance – ensuring a clear audit of decisions, • Driving continuous improvement agenda, working in partnership with TP Digital colleagues, • Overseeing production and accuracy of MI, • Invoicing and accounts receivable / aged debt, • Working with Operations on tactical delivery / decisions of the account running, • Weekly, Monthly and Quarterly review packs, • Delivery of weekly, monthly and quarterly business reviews, • Monthly / quarterly KSAT dip checks, • Implementing client account plans, • Change control Candidate criteria - what we are looking for: Experience • Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective, • Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance, • Ability to demonstrate how you have added value to a client’s business / service provision (client centricity), • An understanding of the metrics used and the pricing structure in operation within the contact centre environment, • Experience of financial forecasting and invoicing, • Competencies and specific skills, • Solid understanding of how Account Management can influence achievement of business objectives, • An understanding of how to work proactively and positively in partnership with both operations and client priorities, • Excellent professional interpersonal skills., • The ability to build rapport and trust with clients and colleagues., • The ability to understand and communicate client requirements with a clear, positive and customer-focused message, • Ability to influence and negotiate with others, • High level of numeracy and literacy, • Committed, enthusiastic, positive, resourceful and resilient

Part-Time Permanent Accounts Administrator Opportunity.Hours: Part‑time, 3 days a week (Monday, Wednesday & Thursday) with option to work through lunch for full day coverage or take a 30‑minute unpaid lunch.Salary: UK‑based, up to £31,200 depending on experience + company performance bonus.Co

We are supporting our reputable production client with identifying a permanent Purchasing/Stores Assistant to join their facility in Washington. This is a newly created role working closely with the Purchaser and the Stores Manager. There is good variety to this opportunity and would suit a candidate with purchasing and some store experience. Experienced with Microsoft Office and has previously used MRP or ERP systems. Hours are Monday to Thursday 7am - 3.45pm and Friday 7am - 2pm Main duties:- Preparing and Processing of Purchase orders to existing and new suppliers for materials, tooling, consumables and services required Maintaining a database of approved suppliers and obtaining required information and certification for set up of new suppliers Assisting Accounts department in processing Proforma invoices and resolving invoicing queries Expediting overdue orders with suppliers Assisting stores with Good-in processing and any discrepancies raised. Assist with Kitting of Works Orders. To pick, pack and despatch spare parts and accessories, ensuring OTD is achieved To kit works orders for production builds and release to shop floor in a timely manner To prepare finished units for shipment, pack as per given specification/requirement Assisting in Perpetual Inventory checks, investigating and correct any stock errors. Take part in periodic full inventory checks in accordance with stock take instructions. To maintain the highest level of housekeeping at all times and strict adherence to all HSE requirements. To raise a quality concern for any non-conforming material / specification / HSE incidents / near misses.Should you be looking for a new opportunity, please forward your CV in the first instance

Join our client as an HR & Accounts Administrator! Are you an experienced Administrator with a flair for finance? Do you thrive in a supportive, family-run environment? Our client, a well-established manufacturing and production company based in Washington, is seeking a proactive and detail-oriented HR & Accounts Administrator to become an integral part of their team! This is a permanent position where you will play a key role in day-to-day accounts and support HR functions after your probation period. Full training will be provided, so if you're eager to learn and grow, this is the perfect opportunity for you! What's on Offer: Salary: £32,000 (depending on experience) + company performance bonus Contract Type: Permanent Company Pension: 5% employee / 3% employer Holiday Allowance: 23 days + bank holidays (increasing by 1 day each year after 5 years) Private Healthcare: After 2 years of service Company Events: Fun summer & Christmas gatherings Free Lunch Thursdays: Enjoy delicious meals (often Nandos!) Free On-Site Parking Additional Leave: Includes bereavement leave and enhanced maternity/paternity leaveWorking Hours: Monday - Thursday: 08:30 - 17:00 (with a 30-minute unpaid lunch break) Friday: 08:30 - 14:30 (with a 30-minute unpaid lunch break) Key Responsibilities: Accounts: Manage purchase and sales ledgers Handle invoicing, credit control, and supplier payments Process expenses and bank reconciliations Assist with month-end procedures and VAT returnsGeneral Administration: Provide filing, scanning, and office support Monitor and manage the accounts email inbox Handle incoming calls and visitor inquiries Maintain workwear and equipment inventoryHR & Payroll Support (post-probation): Manage employee records and personnel files Assist with recruitment and onboarding Support payroll administration, including holiday approvals and sickness records Ensure compliance with HR policiesSkills & Experience Previous experience in administration, preferably in finance or HR Strong organisational and time management skills High attention to detail and confidentiality Confident communicator, capable of working across departments Proficient in Microsoft Office; experience with accounting software (e.g., Sage, Xero, QuickBooks) is a plus (training provided!)To Note Full UK driving license or reliable commuting options to Washington (required due to limited public transport) Two references required Subject to a satisfactory DBS checkIf you're ready to make a difference in a friendly, well-established organisation, we'd love to hear from you! Apply Now! ✉️ Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Import Operations Coordinator (Ocean Freight) – Newcastle Job Type: Full-time, Permanent Location: Newcastle (one day wfh after training) Salary: Competitive (dependent on experience) Jackson Hogg are delighted to have partnered with a growing freight forwarder to appoint an Import Operations Coordinator to join their expanding Newcastle office. This role offers an excellent opportunity for a motivated and detail-focused individual to play a key part in managing international import operations across multiple modes, with a focus on ocean freight (LCL/FCL). Role Overview As an Import Operations Coordinator, you will be responsible for managing global import shipments from start to finish, ensuring compliance, accuracy, and excellent customer service throughout the process. The role supports a broad range of transport modes including ocean, air, road and rail. Key Responsibilities • Manage global import shipments end-to-end across ocean, air, road, and rail, • Prepare quotations and arrange import movements worldwide, • Monitor market trends and pricing to remain commercially competitive, • Liaise with carriers, shipping lines, and suppliers to secure best rates, • Prepare accurate shipping, customs, and financial documentation, • Issue booking instructions to carriers and overseas agents, • Handle pre-alerts, invoicing, order tracing, and customs entries, • Ensure cargo is released only against correct documentation and cleared funds, • Track shipments through to final delivery, maintaining service standards, • Keep customers, agents, and suppliers fully informed throughout the process, • Build and maintain strong relationships with suppliers, overseas agents, and internal teams, • Support general operational and administrative duties as required Skills & Experience Required • Proven experience within import ocean freight operations, including quoting, • Knowledge of air freight and customs systems (training available where needed), • Strong understanding of shipping documentation, compliance, and procedures, • Excellent organisational, communication, and customer service skills, • Ability to work independently and manage competing priorities under pressure, • High level of attention to detail and accuracy, • Commercial awareness with confident negotiation skills, • Proactive, flexible, and positive approach What’s on Offer • Competitive salary (dependent on experience), • 25 days holiday, • Free onsite parking, • Cycle to Work scheme, • Ongoing training and development opportunities, • Opportunity to progress within a growing logistics business

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A robust tech company is seeking a Head of Product for their e-invoicing solution. The ideal candidate will have extensive experience in tax or e-invoicing software, demonstrating strategic thinking and leadership across distributed teams.

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Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

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