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Support Officer Salary: £25,148.00 – £26,472.00 Contract type: Permanent Working hours: 35 hours a week, 9am – 5pm Monday - Friday Additional Info: Driving license and access to a car is essential (45p per mile reimbursed for business travel) Location: Oxfordshire, with office presence required at 6 Collins Street, Oxford, OX4 1NN Role Overview We are seeking a compassionate and dedicated Support Officer to work closely with Unaccompanied Asylum-Seeking Children (UASC) Care Leavers. The role involves supporting these young people in their transition to independence, including moving from supported housing to independent living within the community. Key Responsibilities - Develop personalised support plans with young people - Regularly review and update support plans - Identify potential risks to the safety and wellbeing of young people. - Create and maintain risk assessments - Help young people in managing the transition from supported housing to independent living, - Attend case conferences, safeguarding meetings, and any other required gatherings to ensure appropriate action and follow-up. - Empower clients by promoting responsibility and self-sufficiency in maintaining safety, security, and cleanliness within the project. About you We want you to bring your knowledge and experience to play your part in improving people’s lives: - Previous experience supporting asylum seekers and/or young people - Experience of working in a customer-facing role, motivating complex and diverse client groups to sustain housing, health and/or work outcomes - Driving license and access to a car is essential - This role will require working alone more often than not, so discipline and self-motivation is key If you don’t feel you meet the experience requirements mentioned above, fear not! We encourage people to apply that don’t necessarily have experience in this sector, as we recognise that transferrable skills and knowledge are equally valuable. About A2Dominion We are a UK housing association committed to providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds and with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.

Focus Micro Systems are an in house software development company who develop software for the property sector and have been dedicated in doing so for over 40 years. We have developed property management software packages to support Letting Agents, Estate Agents and Business Transfer Agents. Whatever the property agencies require, we have the software package waiting for them. We are seeking an experienced Software Support Technician with hands-on commercial experience This is an office-based role at our Oxford location, where applicants must be able to commute to the office. You will be responsible for providing support to our clients who use our property management software where you will be answering queries, resolving technical issues, and ensuring that our clients receive the highest level of service. Across our cloud platform we have over 7000 active users who you will be supporting. To be successful in this role, you should have excellent communication skills, strong customer-service orientation, and an interest in problem solving. This role is based entirely in our Oxford office. Required Key Skills: · Strong professional communication skills, with previous customer service and technical support experience. · Good timekeeping, and a passion for problem-solving. · Ability to work effectively as part of a team and support users in a professional environment. · Ability to quickly learn our property management software packages with a goal to deliver training sessions to clients, both in-house and on-site. · Experience of having carried out training sessions to groups of customers either remotely or on-site. · Excellent understanding of all Microsoft products including: o All Windows operating systems o Word o Excel o Outlook · Strong numeracy and analytical skills with the ability to compile statistical data and reports. · Experience using ticketing systems to manage and resolve client issues, ensuring all relevant data is captured and tracked for follow-up. Additional Desired Skills: · Experience with Microsoft SQL Server in a commercial setting, including creating and troubleshooting SQL queries. · Ability to deliver high quality testing services across an array of different projects, creating logs and screenshots to document testing phases and defects. · Knowledge of Windows Server Networking including Active Directory, Group Policy and DNS. Within your role you will have the opportunity to develop further into: · Client Training – In House & On-Site · Carrying out Demos and running Webinars · Software Testing · Infrastructure management including Windows Server Networking · Product Design · Manual Writing · Social Media and Marketing Campaigns This role requires proven commercial experience as a software support technician, including working in a professional, client-facing environment. Applicants without relevant professional experience may not be considered. Lots of potential for future career progression and personal development.