Front Office Manager
7 days ago
Cambridge
About the job Front Office Manager Dual‑Branded Property - Hyatt Centric Hotel & Locke Aparthotel Full time Edyn is Europe’s leading lifestyle hospitality group, creating places where people can live, work, and belong. Our brands combine thoughtful design, local connection, and warm, human service to re‑define the guest experience. Our dual‑branded property in Cambridge brings together two distinct hospitality concepts under one roof, offering guests flexibility, personality, and an authentic sense of place. The Role We’re looking for an inspiring Front Office Manager to lead the guest services experience across our dual‑branded operation in Cambridge. This role is central to how guests experience Edyn — from first contact to fond farewell. You’ll lead a passionate front office team, balance brand standards with genuine hospitality, and ensure seamless service across both brands. As Front Office Manager, you will oversee both front desks and night team operations, ensuring high levels of service, efficiency, and guest satisfaction. What You’ll Do • Lead Front Office operations across both brands, ensuring smooth, consistent, and welcoming guest experiences, • Shape a warm, inclusive service culture that reflects Edyn’s values, • Recruit, train, coach, and develop a high‑performing front office team, • Ensure brand standards and operational procedures are embedded and consistently delivered, • Partner closely with Housekeeping, Maintenance, Revenue, and Operations teams, • Proactively manage guest feedback, reviews, and service recovery, • Handle escalated guest concerns professionally and effectively, • Oversee room allocation, arrivals, departures, billing accuracy, and night audit procedures, • Manage scheduling, payroll costs, and departmental performance, • Act as a visible leader during peak periods and key guest touchpoints What We’re Looking For • Previous experience as a Front Office Manager or Assistant Front Office Manager, within a branded hospitality environment, • A natural leader who motivates teams through trust, clarity, and empathy, • Passion for guest experience and authentic hospitality, • Strong operational knowledge, including PMS systems – Opera Cloud and Mews, • Confident decision‑maker with excellent communication skills, • Flexibility to work a rotating schedule including weekends and holidays Why Join Edyn • Be part of a fast‑growing, forward‑thinking hospitality group, • Work in a design‑led, people‑first culture, • Opportunities for career progression across Edyn’s European portfolio, • Learning and development support, • Competitive salary and benefits package, • Employee benefits and hotel discounts for Locke and Hyatt brands The company 🏨 Edyn is a life-style focused company with 3 brands (Locke, Cove & SACO) 👉 Under these 3 brands, we offer 30+ design-led ApartHotels & Serviced Apartments across 8+ countries in Europe (inc UK, DE, NL, FR, PT + more) At edyn, we combine the design and lifestyle sensibilities of boutique hotels with the freedom and flexibility of serviced apartments, developing distinctive brands and properties that offer vibrant experiences, firmly rooted in their locality. ------------------------------------- ✨ At Edyn we believe travel should be a rich journey of discovery, rewarding curiosity with knowledge and inspiration. We’re shaping a future-facing, hybrid approach to hospitality that enriches neighbourhoods while meeting the needs of today’s traveller Our distinctively designed Aparthotels and Serviced Apartments are firmly rooted in their local neighbourhoods across Europe, offering vibrant experiences and connections that nourish and enliven the soul. We call it ‘soulful hospitality’ 💚 We’re a rapidly expanding business with plenty more room to grow! You can check out our latest career opportunities at: belong.findingedyn.com Start here. Go anywhere. We don't do ordinary hotel experiences. We don't do ordinary careers either. We're creators of urban sanctuaries across Europe where free-thinkers belong. We call this soulful hospitality. That's why we look for people with soul. People who bring their whole selves to work. We reject the idea of a ‘work’ persona which is at odds with the way we really are. Conformity is the enemy of creativity, innovation and change. It’s the freedom to be ourselves that keeps us alive and engaged at work and play. But it takes courage to be an individual, to challenge convention and look for different, better ways to do and to be. It takes courage to accept accountability and to empower those around us. Join us and you'll find a place where you can be you and where you can belong.
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