Operations Associate - Embedded Services
3 days ago
Newcastle upon Tyne
Job Title Operations Associate - Embedded Services Job Description We're looking for a detail-oriented and proactive Operations Associate to support operational execution and client onboarding within our Embedded Services team. You will help streamline processes, improve documentation, and ensure smooth cross-functional coordination. To succeed in this role, you must bring strong organisational skills and the ability to collaborate effectively across multiple teams. This is a hybrid role requiring 3 days per week in the office in our offices. First 90 days • 30 days: Learn our onboarding workflows, operational tools, KPIs, and cross-functional processes. Become familiar with current documentation, SOPs, and programme structures., • 60 days: Begin owning daily operational coordination activities, updating process documentation, supporting reporting needs, and managing active workstreams., • 90 days: Independently manage operational activities and processes , contribute insights to improve workflows, and support the Senior Strategic Operations Partner in identifying process gaps and driving improvement initiatives. Meet the team You will work closely with the Senior Strategic Operations Partner and programme management team. The leadership style is collaborative, supportive, and focused on growth. You'll interact daily with cross-functional partners across Product, Sales, Marketing, Account Management, Support, and IT, gaining visibility into how multiple teams operate together. How success will be measured Success will be evaluated through accuracy and timeliness of operational deliverables, attention to detail, quality of documentation, cross-functional collaboration effectiveness, and contribution to improved onboarding efficiency and KPI tracking. Your ability to proactively identify and flag risks, streamline processes, and support scalable operations will be key performance indicators. Skills you'll gain You'll develop skills in operational strategy, process optimisation, cross-functional coordination, reporting and KPI tracking, programme support, and documentation design. You'll also gain insight into enterprise onboarding, internal stakeholder management, and operational scalability. Key Responsibilities Snapshot of your day-to-day Your days will include coordinating workflows across teams, maintaining SOPs and onboarding materials, updating dashboards or reports, tracking operational risks, supporting project workstreams, and helping facilitate smooth onboarding for enterprise clients. Qualifications • Strong organisational skills and high attention to detail, • Ability to work cross-functionally and communicate effectively, • Comfort working with processes, documentation, and multiple workflows, • Analytical mindset with interest in KPIs and operational metrics, • Proactive, adaptable, and eager to learn fast in a dynamic environment, • English fluency At Sage, we offer you an environment where you can grow professionally without compromising your personal well-being. Our benefits package is designed to provide stability, flexibility, and balance: Benefits video - • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation, • Flexible work patterns and hybrid working #LI-AL2 Function Product Delivery Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/