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Corporate Finance Manager - Professional Services - London - £75,000 - £80,000 + bonus and benefits Your new company Join a fast-growing consultancy that partners with CFOs and senior leaders to deliver high-impact financial and strategic support. The firm is known for its collaborative culture, entrepreneurial mindset, and commitment to quality. Your new role As a Manager, you’ll lead multiple client projects focused on transactions, refinancing, data packs, KPI analysis, and operational improvements. You’ll manage cross-location teams, deliver financial models and insights, and play a key role in shaping team culture and delivery standards. What you'll need to succeed • ACA/CIMA/ACCA qualified with 5+ years PQE, • Strong Excel and financial modelling skills, • Experience in consultancy or advisory roles, • Proven ability to lead teams and manage multiple projects, • Commercially minded, pragmatic, and a clear communicatorWhat you'll get in return, • High-impact work with senior stakeholders, • A collaborative, flexible, and supportive environment, • Opportunities to shape the firm’s future and culture, • A role where your leadership and ideas truly matterWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4708626

Head of Finance - SME Design Services/Agency - £90,000 to £120,000 (Office Based) Your new company A leading creative studio with an international footprint is seeking a Head of Finance to oversee financial operations across its UK and US entities. As Head of Finance, you’ll act as the key financial partner to the Directors—owning financial reporting, controls, and planning while supporting the business through continued growth. You’ll ensure tight, reliable financial processes and provide clear insight to guide decision‑making. Your new role • Produce timely monthly management accounts and project P&Ls, • Deliver KPI reporting and commercial analysis, • Oversee cashflow, treasury, budgeting and forecasting, • Partner closely with Directors on financial decisions, • Improve processes, controls and systems (incl. time‑billing), • Manage and develop a small finance team, • Support year‑end and company secretarial requirements, • Provide financial oversight across multiple revenue streams, • Support new business areas with scalable financial operations, • Fully qualified accountant (ACA/ACCA/CIMA or equivalent), • 5+ years in a Head of Finance role within a project‑led or owner‑managed environment, • Experience with international operations and FX, • Strong leadership and team‑development ability, • Process‑improvement mindset with commercial awareness, • Confident communicator across Finance and non‑Finance teams, • Detail‑driven, organised, and collaborative What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4356851

Educational Institution are hiring for a Senior Facilities Manager Your new company You will be joining a prestigious, high‑profile educational and cultural institution based in central London. The organisation operates in a vibrant, public‑facing environment with multiple buildings, busy footfall, and a year‑round schedule of events, performances, and community activity. With a strong commitment to excellence, safety, and an exceptional user experience, the organisation places its Estates team at the heart of its operations. You’ll be part of a dedicated professional community that supports students, staff, and thousands of visitors each year. Your new role As Senior Facilities Manager, you will be responsible for the smooth day‑to‑day running of all operational estates services across several sites. Reporting into the Director of Finance, you will manage a broad remit including building maintenance, security, soft services, health & safety, and contractor management.You will lead operational teams, set clear priorities, and ensure exceptional service delivery across the estate. Key responsibilities include: • Delivering the Estates strategy and overseeing all operational activity., • Managing hard and soft service providers, ensuring SLA and KPI performance and driving continuous improvement., • Overseeing all security operations—including access control, key management, CCTV, and out‑of‑hours incident response., • Working closely with the Health & Safety Manager to ensure compliance and robust risk management., • Managing contracts across mechanical, electrical, fire services and other critical building systems., • Maintaining asset registers and operational documentation., • Leading and monitoring project work within the Estates remit., • Significant experience in Estates or Facilities Management, ideally in a public‑facing environment., • Strong leadership skills with proven experience managing large, multi‑disciplinary teams., • Excellent communication, organisation, and the ability to remain calm under pressure., • Experience managing contractors, suppliers, and outsourced teams., • Ability to prioritise, make quick decisions, and take ownership of issues from start to finish., • Good Microsoft Office skills, particularly Excel., • Strong technical understanding of building operations and maintenance., • A customer‑focused approach with the ability to work effectively with people at all levels., • A good general education, including GCSE Maths and English (A–C or equivalent)., • Health & Safety knowledge (IOSH/NEBOSH desirable)., • IWFM or degree‑level FM qualification (desirable).Desirable:, • Listed building knowledge, • Maintenance experience, • Experience in Higher Education or performing arts venues, • Procurement and change management experience, • AutoCAD LT skills, • A collaborative, supportive working culture, • Opportunities for professional development, • Exposure to unique and dynamic estates challenges, • The chance to work in a vibrant environment that hosts hundreds of public events each yearThis is an excellent opportunity for an experienced facilities professional looking to make a real impact in a high‑profile London setting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4765746

Qualified ACA, CIMA, ACCA, Finance Analyst, Commercial Accountant, Fintech / Payments, 65-80K Your new company I am working with a global payments provider with aggressive expansion plans, recruiting a qualified Accountant to join the business as a Finance Analyst. With a presence in 8+ countries, this business is growing rapidly and is a key player in their sector. Your new role As a Finance Analyst, you will be responsible for the below but not limited to these duties: • Management Accounts, • Business partnering, • Budgeting & forecasting, • KPI analysis, • Financial modelling, • Fully qualified ACA / CIMA / ACCA, • Financial modelling experience, • Knowledge of SQL preferable, • Motivated What you'll get in return This is a great opportunity for an industry-qualified commercial Accountant to join a high-performing and growing business. The role is not a typical accounting position as you will also be involved with project work, including system migrations and supporting the implementation process. The company offers a competitive development programme to help you achieve your goals and a great platform to advance your analytical skill sets. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Nicolette now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4263393

Fully office based, Central London Your new company A leading research and publication business based in Central London. Your new role • Human Resources: Employee off-boarding; employee performance review management, including training and continuous professional development; maintaining employee files and HR software, including necessary paperwork; liaising with external HR advisors• Events & Logistics: Organising employee attendance of numerous international and domestic events regarding scheduling, travel, and accommodation; liaising with event organisers, travel and hospitality providers; conducting post-event briefings; supporting EA with organising several internal company events and ensuring that they are carried out to a high standard; organising logistics for external meetings, • IT Support: Maintaining IT systems, including hardware and software; implementing new hardware and software; managing Office 365 and KPI software functions; liaising with external IT support, • Office Management: Supporting Operations Assistant in maintaining a fully functioning office environment, including liaising with office landlord, security, maintenance, and cleaning, • Processes, Procedures and Policies: Supporting Senior Operations Assistant in ensuring that all processes, procedures and policies are up-to-date and relevant; ensuring that the most up-to-date processes, procedures and policies are visible and accessible to all employees; ensuring that processes, procedures and policies are adhered to across the company, • General Operations: Supporting and advising employees where needed; supporting senior management where needed; managing the company calendar; developing and implementing strategies to improve efficiency and productivity within both the Operations department and other departments; any other ad-hoc duties If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4757069

Head of Tax London Your new company This is a growing professional services group based in London, providing integrated support across tax, accounting, legal, and financial advisory. The firm focuses on delivering practical, tailored solutions to private clients and SMEs, with an emphasis on collaboration and efficiency. Recent expansion and strategic acquisitions have strengthened its capabilities, creating an environment where innovation and career development are key priorities. Your new role • Lead and take full ownership of the private client tax practice providing UK and international tax advice, • Report directly to the Managing Director and drive strategic direction, KPI management, departmental efficiencies, and team performance, • Manage and mentor a high-performing tax team, overseeing recruitment, training, development, and weekly departmental meetings, • Engage directly with clients and prospects, leading meetings, handling complex tax queries, and nurturing a high-value client portfolio, • Oversee tax return coordination with external outsourcing partners and handle technical content like newsletters and reports What you'll need to succeed • Deep private client tax knowledge, ideally CTA qualified, with experience across expats, non-UK residents, HNWIs, entrepreneurs, trusts and share schemes, • Track record of managing a medium-sized practice or leading a tax team, including delivery against KPIs and strategic objectives, • Strong commercial acumen with the ability to identify cross-sell and business development opportunities, • Excellent stakeholder management and communication skills able to navigate sensitive, complex client situations with emotional intelligence, • Proficient in Microsoft Office and skilled in preparing technical written advice, tax planning reports, and complex calculations What you'll get in return • Competitive salary, growth-share scheme, and a bonus program, • Private medical insurance, group life cover, • Annual birthday leave, tailored training and development programs, • A dynamic full-time position (Monday-Friday) based at the North London office What you need to do now • If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now., • If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4743691

HEAD OF CONTENT This is not a typical content job. Read every word before you apply. Location: Remote / Hybrid (London preferred) Salary: £35,000 – £65,000 depending on experience + performance bonus Bonus: Performance bonus tied directly to FastTrack training programme registrations Reports to: Jonathan Jay, FounderTeam size: 6-person content and marketing team Start date: ASAP WHO WE ARE Dealmakers is the UK's leading business acquisition training brand, founded by Jonathan Jay, a serial entrepreneur who has personally bought and sold over 70 businesses across 27 years. Since 2016, we have trained more than 13,000 people to buy profitable businesses without using their own cash. Our content reaches millions. The Business Buying Strategies podcast is the No.1 M&A podcast in the UK. Our YouTube channel has accumulated over 2.5 million views. We run sold-out live events, a flagship Mastermind programme, and a growing global community of dealmakers. We are now building a world-class content marketing machine — and we need the person to run it. THE ROLE — IN ONE SENTENCE Take everything Jonathan creates and everything the team produces — and turn it into a machine that fills our FastTrack programme seats every single month. Jonathan is the face and the voice. You run the machine. You manage the team. You own the calendar. You track the numbers. And critically, you come to Jonathan with results and options, not questions and problems. THIS IS NOT THE JOB FOR YOU IF... • You talk about 'building brand awareness' without mentioning conversion rates, • You've spent your career in agency or corporate brand marketing with no direct response experience, • You need to be told what to do every day, • You think posting three times a week is a solid content strategy, • You've never managed a team or briefed freelancers, • You understand that content exists to convert — not just to entertain or inform, • You know what a hook is, why it matters, and you can write one instinctively, • You can take a 30-minute podcast episode and turn it into six pieces of platform-native content before lunch, • You've followed Alex Hormozi, Jay Abraham, or Dan Kennedy and understand direct response marketing principles, • You're a self-starter who builds systems, not someone who waits for instructions, • You get genuinely excited by watching a piece of content drive a measurable business result, • Own the calendar. Own and run the weekly content calendar across YouTube, LinkedIn, Meta, email and podcast — 50 pieces of content published every week without fail across YouTube, Meta and LinkedIn., • Manage the team. Brief, manage and review the work of our video editor, designer, videographer, copywriter, podcast producer and LinkedIn writer — they report to you, not Jonathan. You will be the single point of contact between the content team and Jonathan., • Run the repurposing machine. Take every podcast episode and YouTube video and turn it into 6–8 additional pieces of platform-native content across Shorts, Reels, LinkedIn posts and email angles, • Drive registrations. Ensure every single piece of content has a clear, tracked call to action driving FastTrack programme registrations — and that you can tell Jonathan exactly how many registrations came from content each week, • Bring solutions. Come to Jonathan weekly with: here is what worked, here is what didn't, here are three ideas for next week — choose one. Not: what should I do next?, • Mine the archive. Work systematically through our back catalogue of 280+ podcast episodes and 228 YouTube videos to produce fresh Shorts, Reels and LinkedIn posts from existing material, • Demonstrable experience in direct response content marketing — you can show us content you've created or managed that drove a measurable commercial outcome, • Short-form video editing skills, or proven experience managing editors who produce Shorts and Reels, • Platform-native understanding of LinkedIn, YouTube (including Shorts), and Meta — you know how each algorithm works and how content needs to differ across them, • Project management ability — you can run multiple deadlines across a team of six without dropping a single one, • Copywriting instinct — enough to judge a headline, improve a hook, and spot a weak CTA instantly, • Experience in the B2B education, coaching, training or personal brand space, • Familiarity with direct response marketing philosophy (Hormozi, Gary V etc)), • Experience growing a YouTube channel or podcast audience with measurable conversion outcomes, • Jonathan has not had to chase a single team member about a piece of content, • 50 pieces of content are being published every week, consistently, without Jonathan managing the process, • Every FastTrack link in every piece of content is tracked with a UTM — and you can tell us exactly which content is driving registrations, • The Monday KPI review with Jonathan takes 30 minutes or less, • The back catalogue repurposing machine is running — minimum three old episodes recycled into fresh content each week Base salary: £35,000 – £45,000 depending on experience. Performance bonus: up to £15,000 per year, paid quarterly, directly tied to FastTrack programme registration targets being hit.

Accounts Receivable Clerk 3 Month Temp Romford Hybrid £30k Billing Invoicing Subcontractor Cost Recovery Billing & Invoice Specialist Temporary Contract (3 Months)Hybrid Working 40 Hours per Week £30,000 Equivalent SalaryA leading national organisation is seeking an experienced Billing & Invoice Specialist to join their finance team on a 3‑month temporary contract. This role offers hybrid working and the opportunity to support a busy Accounts Receivable function during a period of high activity. The RoleYou will play a key part in ensuring accurate and timely billing activity across multiple clients. Working closely with internal teams and external suppliers, you’ll be responsible for capturing, validating, and processing all materials and subcontractor costs to maximise cost recovery. Key Responsibilities • Liaise with internal departments and external suppliers to ensure purchase invoices are received and processed promptly., • Proactively chase subcontractors for required paperwork and invoices within agreed timeframes., • Review and approve subcontractor invoices, ensuring alignment with agreed terms and resolving any discrepancies., • Capture all out‑of‑scope and fully chargeable costs on client systems to ensure full recovery., • Contribute to supplier reviews and recommend improvements where needed., • Provide reporting to the Commercial team on rejected work orders for escalation., • Analyse and report on cost recovery ratios, highlighting areas for improvement., • Ensure work orders are moved to end‑of‑life within required timescales to support KPI achievement., • Support Credit Control by issuing invoices across other areas to maximise cash receipts.Skills & Experience, • Proven experience working to tight deadlines in a fast‑paced finance environment., • Strong attention to detail and accuracy., • Experience within a Sales Ledger or Billing function is essential., • Intermediate Excel skills; experience with SUN and INFOR systems is beneficial., • Studying towards an accountancy qualification is advantageous but not required.What’s on Offer, • 3‑month temporary contract, • Hybrid working arrangement, • 40‑hour working week, • £30,000 equivalent salary, • Opportunity to join a supportive finance team within a well established organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4765838

Financial/Management Accountant The Management and Financial Accountant will support the Finance Director in delivering both statutory and management accounting functions.This includes preparing financial statements, performing balance sheet reconciliations, compiling management accounts, monitoring cash flow, budgeting, submitting OfS returns, and VAT filings, as well as providing insights on key performance indicators (KPIs) to inform strategic decisions. The role also contributes to the development and implementation of finance processes, systems, and policies, ensuring accuracy, compliance, and operational efficiency. You will be working for a private education company. The role is three days in the office and two days from home. Essential Qualifications & ExperienceUndergraduate degree and accounting qualification (CIMA, ACA, ACCA, CIPA – part-qualified considered).Please only apply if you have excellent Excel Skills Experience in higher education finance, management accounts, balance sheet reconciliation, budgeting, cash flow, and KPI reporting.Experience submitting OfS returns and VAT filings; knowledge of SLC regulations a plus. Advanced Excel skills; ability to use or learn Tableau BI software. Experience with Student Management Systems (e.g., Oracle on Demand, SITS). Grade 3 (£48,180 to £54,930) Hours of Work: 37.5 hours per weekMonday to Friday 08.00 to 18.00[Non-contractual flexible working scheme applies] Working from home: At the line manager’s discretion, the postholder may be permitted to work from home; this is subject to the postholder completing a satisfactory risk assessment of their home workstation and working environment. Holidays (Paid): Contributory pension scheme Full details are available from the Finance Department Main purpose of the role: The Management and Financial Accountant will support the Finance Director in delivering both statutory and management accounting functions.This includes preparing financial statements, performing balance sheet reconciliations, compiling management accounts, monitoring cash flow, budgeting, submitting OfS returns, and VAT filings, as well as providing insights on key performance indicators (KPIs) to inform strategic decisions. The role also contributes to the development and implementation of finance processes, systems, and policies, ensuring accuracy, compliance, and operational efficiency. Reporting to: Finance Director Location: 7 Bedford Square, London, WC1B 3RA Key Responsibilities Financial Reporting & AccountingPrepare financial statements, perform balance sheet reconciliations, review accruals and prepayments, and submit VAT returns. Compile and analyse management accounts, highlighting variances against budgets and forecasts, and provide insights on key performance indicators (KPIs).Support annual budget planning, monitoring, and cash flow management, including forecasts for submission to the Office for Students (OfS). Grants & ComplianceLead the preparation and submission of OfS funding monitoring returns and the annual OfS Financial Return. Ensure compliance with financial regulations, accounting standards, tax laws, grant conditions, and internal policies.Assist with audits, coordinating with external auditors to ensure accurate and transparent reporting. Payroll & Journals Oversee the outsourced payroll function, including review of payroll reports and posting of journals to the general ledger.Strategic & Operational Support Support Finance team objectives and contribute to process improvements, systems implementation, and policy development under the direction of the Finance Director.Prepare financial analysis and reports to support the Finance Director in providing insights to internal and external stakeholders, including the Board and Senior Leadership Team. Collaboration & ComplianceWork collaboratively across teams and departments to deliver financial and operational objectives. Ensure duties comply with all relevant regulations, including OfS, JISC, equality, consumer protection, data protection, and health & safety.Maintain confidentiality of all personal and sensitive information. The above is not an exhaustive list of tasks as the role may change to meet the Institute’s overall objectives. These tasks are subject to amendment over time as priorities and requirements evolve and as such the job description may be amended at any time by the line manager following discussion with the post holder. Person SpecificationEssential Qualifications & ExperienceUndergraduate degree and accounting qualification (CIMA, ACA, ACCA, CIPA – part-qualified considered). Experience in higher education finance, management accounts, balance sheet reconciliation, budgeting, cash flow, and KPI reporting.Experience submitting OfS returns and VAT filings; knowledge of SLC regulations a plus. Advanced Excel skills; ability to use or learn Tableau BI software. Experience with Student Management Systems (e.g., Oracle on Demand, SITS). Skills & attributesFinancial expertise: Significant experience in higher education finance, able to prepare financial statements, perform balance sheet reconciliations, review accruals/prepayments, compile management accounts, and support audits.Budgeting & cash flow: Experience supporting budget planning, monitoring, and cash flow forecasting, including data preparation for OfS submissions. Advanced Excel & data analysis: Proficient in advanced Excel (XLookup, Sumifs, pivot tables) and working with large datasets for analysis, reporting, and KPI tracking.Accounting and finance systems: Experience with Sage 50 and the ability to learn and adapt to new systems such as Xero or other finance software. Student funding frameworks: Knowledge of OfS returns, grants, and SLC regulations.Communication and presentation: Excellent written and verbal communication skills; able to present financial information clearly to senior management and stakeholders. Organisational and prioritisation skills: Ability to manage competing priorities, meet tight deadlines, and maintain high attention to detail.Collaboration and independence: Able to work independently, take direction from the Finance Director, and collaborate effectively across teams and departments.Adaptability and resilience: Able to manage change and operate effectively in a fast-paced environment. Commitment to ethics and inclusivity: Strong commitment to ethical practice, regulatory compliance,and supporting the Institute’s values and Inclusive Learning Environment Desirable: Experience supporting team objectives, contributing to training, coaching, or knowledge-sharing initiatives, and working collaboratively across teams to deliver projects. # 4767748

Global Finance Analyst for a PE backed Marketing Design Agency in London Your new company A PE‑backed marketing and design agency in London is hiring a Global Finance Analyst, a newly created role driven by continued organic growth. Your new role As a Global Finance Analyst, you will be responsible for • Analysing large and complex financial data sets, • Preparing detailed financial models and forecasts, • Assisting with Mergers & Acquisitions (M&A) activities, • You develop and maintain key performance indicators (KPIs), • Partner with functional leaders, • Experience working in a PE-backed business, • KPI tracking and analysis, • POWER BI / Dashboard tool 4773614

FP&A Manager - TV & Film Production - £85,000 - £100,000 Your new company Join a leading TV & Film Production company and take your finance career to the next level. They're looking for a highly skilled Finance Manager to play a pivotal role in our Commercial & FP&A team. Your new role • Prepare weekly/monthly financial reports for senior leadership and Group Finance, including KPI dashboards and variance analysis., • Analyse portfolio performance: growth trends, ROI on marketing, profitability, and key KPIs., • Act as a strategic business partner, collaborating with People & Culture, Studios, and Strategy teams., • Support modelling, forecasting, and scenario analysis to inform business cases and growth plans., • Qualified Accountant (ACA/ACCA/CIMA) or equivalent experience, • Strong background in budgeting, forecasting, and financial analysis within TV, Film, or entertainment., • Expertise in financial systems (D365, BI tools) and advanced Excel modelling., • Exceptional stakeholder management, analytical skills, and ability to turn data into actionable insights. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4581807

ABOUT US We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. JOB PURPOSE The Senior Embryologist participates in the provision of laboratory services for assisted reproduction treatments, diagnostic andrology, and cryobanking of gametes/embryos in accordance with the Human Fertilisation and Embryology Authority (HFEA) Act and relevant professional Codes of Conduct. The Senior Clinical Embryologist maintains full and proper records, as well as participating in data analysis, audit and research to ensure a high quality of services is provided to patients. The Senior Clinical Embryologist must be HPC registered and maintain registration throughout the term of the job. JOB DIMENSIONS The Senior Embryologist must practise using effective self-management of workload, whilst working both within the embryology team and the wider unit team. In addition to embryological duties, it is expected that the Senior Embryologist will provide supervision of trainees (under the guidance of the Lead Embryologist), as well as taking responsibility for a defined area of work under the direction of the Lead Embryologist. The Senior Embryologist must have: • a detailed knowledge of the fundamental biology and scientific evidence that underpins clinical embryology practice;, • an understanding of the work of related disciplines;, • an understanding of all prevailing legislation, including the HF&E Act (and subsequent revisions), Health and Safety policies, COSHH guidelines for handling of gas and liquid nitrogen, • a detailed knowledge of, and ability to apply, quality assurance and monitoring of laboratory performance as per the Quality Manual;, • the ability to communicate highly sensitive and/or complex information effectively to colleagues, patients and other disciplines. In addition, the post holder must adhere to the HFEA Code of Practice, WHO guidelines for semen analysis, and the Association of Clinical Embryologists’ Professional Code of Conduct. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Research and Development • To develop new processes and procedures in collaboration with other centres/scientists where applicable., • To train other embryologists in new techniques and processes., • To act as trainer and speaker in meetings and training courses as appropriate., • To conduct basic science research in the field of follicular maturation and embryology., • To write scientific papers for peer reviewed publications., • Present data at scientific meetings Clinical Embryology • To perform the relevant IVF procedures and laboratory duties according to the laboratory’s standard operating procedures, and within the HF&E Act and other applicable regulation, in such a manner as to promote and safeguard the best interests of patients, and their gametes and embryos in their trust. IVF procedures include:, • oocyte retrieval and preparation for insemination, • diagnostic semen analysis, • sperm preparation for IUI, IVF and ICSI, • preparation of surgically retrieved sperm samples, • insemination techniques, including ICSI, • assessment of fertilisation and, • embryo culture and assessment to the blastocyst stage where relevant, • embryo transfer, • gamete and embryo cryopreservation, • Embryo biopsy and interpretation of PGT results, • To be available to respond to the lab alarms and be fully aware of the emergency procedures and protocols where necessary., • to analyse complex data to evaluate sperm, egg and embryo quality in order to direct patient treatment, making decisions and taking responsibility for planning and undertaking IVF procedures, • to ensure that proper written consent is gained before any embryological procedures are carried out, • to consult directly with patients on a daily basis, giving results and informing patients of the progress of their treatment, including numbers of eggs fertilising and timing of embryo transfer; where necessary, this will include discussing changes in treatment options (for example based on semen quality), imparting highly sensitive, and potentially distressing, information, • to interpret, analyse and discuss with referring clinicians laboratory results or highly complex embryology data, and where appropriate provide advice on further management, drawing upon the scientific literature when required, • to help maintain the laboratory in a fit state for practice in accordance with HFEA guidelines and the unit’s HFEA licence, to include participation in maintaining up-to-date laboratory standard operating procedures and laboratory Quality Assurance monitoring, • to assist in the training and supervision of juniors/trainees and to ensure they understand and adhere to laboratory standard operating procedures, • to participate in audit and troubleshooting and revising SOPs to address these, • to participate in service evaluation and development Data Collection & Audit • to ensure the collection and maintenance of laboratory data as part of the unit’s clinical database;, • to be responsible for the collation of specific datasets in electronic and paper formats;, • to be responsible for, and participate in, the audits of cryopreserved material, including gametes and embryos as part of HFEA requirements;, • to oversee the accurate completion of patient records and filing in accordance with the Code of Practice of the Human Fertilisation and Embryology Authority;, • to participate in laboratory Quality Assurance, including data audit, assessment of performance, and development and refinement of laboratory Quality Control;, • to participate in the unit’s regularaudit, clinical review and other meetings. Quality Management To produce monthly laboratory KPI’s to present to the Laboratory Manager/clinical meeting. KPI will be a standard monthly report to include: • current month IVF & ICSI fertilisation rates, cleavage rates and embryo quality., • Pregnancy outcomes for 4 weeks (3 weeks in retrospect), • 3-Monthly data from previous 4 months (i.e 1 month in retrospect), • To produce a fortnightly/monthly EDI report showing which entries are missing., • To produce a monthly list of missing birth outcomes from the database/EDI., • To produce a yearly KPI report. Key Performance Indicators (KPIs): The Senior Embryologist will have KPI’s monitored as part of the lab KPI monitoring. Any significant deviations will be dealt with as per quality management policies. Measurable Results: Define the expected outcomes or results that the individual in this role is accountable for achieving. These results should be quantifiable and align with the broader objectives of the organization. Provide clear benchmarks or targets for each result to enable performance evaluation and goal setting. Qualifications Minimum Requirements: • Masters degree in a relevant subject. Education: • Masters degree in relevant subject. Experience: Technical Skills: • Must be capable of operating a PC and working with delicate samples. Soft Skills: • Interpersonal skills area huge advantage. Preferred Qualifications: • Participation in relevant courses. Language Proficiency: • English Licenses/Certifications: • The Senior Embryologist should be HPC registered.

Key role objective The principal function of this position is to lead, govern and continually improve WJ Groundwater UK’s Integrated Management System (IMS) and ensure the consistent implementation of Quality, Health, Safety and Environmental standards across the business. The SHEQ Manager provides strategic oversight, sets SHEQ policy and expectations, maintains certification, monitors business-wide performance, and leads a programme of internal audit, compliance assurance and continual improvement. The role works collaboratively with senior leaders and functional managers to embed a positive SHEQ culture and ensure that SHEQ risks are effectively controlled across all projects, yards and offices. Note: Operational SHE delivery, incident investigations, day-to-day site inspections, training delivery and hazard identification sit with the SHE Advisor. SALARY: £55,000–£65,000 per annum + Car + Generous Benefits (see below) • Company car: Company car (available for personal use) with a monthly rental value, • Pension: Automatically enrolled into the WJ Salary Sacrifice Pension Scheme. Contributions are made at 5% for both employee (minimum) and employer (maximum)., • Private Healthcare: At six months of service, Automatically enrolled into Westfield Health Cash Plan for Specialist Consultations & Diagnostics, Scanning Service (MRI, CT & PET Scans), Optical, Dental, Chiropody and Therapy Treatments (Physiotherapy, Acupuncture, Chiropractic, Homeopathy and Osteopathy), • Profit Related Bonus: A profit related annual bonus will be payable in December if WJ meets its profit targets, • Group Life Insurance: Automatically included in the WJ Death in Service Group Insurance at 3 times salary after 6-month probation period, • Gym Membership: Exclusive, discounted access to thousands of gyms, pools and spas with just one pass via our fitness partner, Hussle Key areas of responsibility IMS Ownership, Governance & Continuous Improvement • Lead the development, maintenance and continual improvement of WJ’s Integrated Management System (IMS), ensuring alignment with ISO 9001, ISO 14001 and ISO 45001., • Define SHEQ strategies, policies, procedures and standards for UK operations., • Ensure that IMS processes are embedded effectively across functional teams., • Provide expert SHEQ leadership to Directors, Managers and project teams., • Influence and develop a strong, proactive SHEQ culture across all levels of the organisation., • Set SHEQ performance expectations, KPIs and improvement plans at business-unit level., • Develop and manage the annual SHEQ audit plan for IMS compliance, process effectiveness and legal compliance., • Conduct strategic and systems-level audits (not routine site inspections, these sit with the SHE Advisor)., • Ensure findings from audits, inspections, incidents and near misses are analysed to identify systemic themes and drive organisational improvement., • Maintain company certification to ISO 9001, ISO 14001, ISO 45001 and external schemes such as Achilles, Constructionline, Building Confidence., • Ensure the company meets its legal obligations in SHEQ matters, including keeping leadership informed of changes in legislation or best practice., • Own the SHEQ KPI framework and oversee collection, analysis and reporting of SHEQ data., • Produce monthly SHEQ performance reports for Directors and Senior/Middle Management., • Identify performance trends and lead high-level improvement programmes., • Ensure serious incidents and near misses are escalated promptly to Directors., • Provide strategic oversight of incident investigations:, • SHE Advisor conducts site investigations, • SHEQ Manager ensures root cause analysis quality, governance and learning, • Line manages, mentor and develop SHE Advisors and SHEQ administrative support., • Establish competency frameworks, development pathways and SHEQ training strategies., • Work with Operations, Technical, HR, Commercial and Project Management teams to ensure SHEQ integration into business processes and tendering., • Provide SHEQ input at bid stage for major infrastructure or complex projects (Advisor handles site implementation during delivery)., • Promote continuous improvement and innovation in SHEQ across the organisation., • Ensure personal responsibility for health, safety and wellbeing and act as a senior role model., • Undertake other reasonable duties associated with the role’s seniority. Qualifications & Experience A motivated and hardworking individual with great written and communication skills is essential. Minimum 15 years’ experience within the construction industry is essential and has demonstrated sufficient skills, training and knowledge such as: • NEBOSH Diploma / NVQ Level 5 or equivalent., • ISO 9001, ISO14001 & ISO45001 Lead Auditor qualification preferred., • Thorough understanding of ISO standards and legislation and their application in construction and engineering., • Demonstrated ability to lead SHEQ strategy, system governance and cultural improvement at organisational level., • Strong communication and influencing skills with senior leadership teams., • Effective team working and networking skills and the ability to work independently using own initiative., • The ability to plan, prioritise and organise your own workload., • Flexibility to travel throughout the UK to visit our project sites and WJ yard facility., • Full UK Driving License Working Conditions The role is office based at our UK head office in Kings Langley. You will be expected to spend time in office, on site throughout the UK for strategic site visits, and auditing.

M&E Data Centre Shift Technician Location: Onsite – Croydon Salary: £58,500 Shift Pattern: Continental Shift Pattern We are looking for a M&E Shift Technician to join the Critical Environments team at a Data Centre in Croydon. This is a key operational role within a 24/7 critical environment, responsible for ensuring business-critical systems operate safely, reliably, and in line with strict SLA and KPI requirements. Key Responsibilities: • Deliver planned preventative maintenance (PPM) and reactive maintenance across mechanical and electrical systems, • Maintain all critical building systems including UPS, generators, HV/LV systems, PDUs, CRAC units, and BMS, • Respond to alarms, faults, and breakdowns, ensuring rapid and effective resolution, • Act as an HV Authorised Person in line with contract requirements, • Ensure environmental conditions (temperature & humidity) are maintained at all times, • Complete all maintenance documentation, shift logs, and reports accurately and on time, • Prepare and adhere to RAMS and Permit to Work systems, • Supervise subcontractors, ensuring compliance with H&S and site procedures, • Promote a professional image and maintain strong working relationships with client representatives, • City & Guilds / NVQ Level 3 in Mechanical, Electrical or Building Services Engineering, • HV Authorised Person (or able to achieve), • 18th Edition Wiring Regulations (BS7671), • Proven experience working in critical environments (data centres essential), • Strong working knowledge of generators, UPS, HVAC, BMS, and electrical distribution systems, • Excellent understanding of health & safety procedures

Sales Executive – Fine Wine & Spirits Boutique Knightsbridge, London £31,000–£33,000 + KPI-Based Bonus 40 Hours per Week This is an exceptional opportunity to work with an outstanding portfolio of premium single malt whiskies, rare and collectable spirits, fine wines, champagnes and liqueurs within one of London’s most affluent retail destinations. The store forms part of a well-established luxury asset business and is positioned as a high-end retail experience for discerning clientele and collectors. The Opportunity As Sales Executive, you will play a key role in delivering an elevated, personalised customer experience while driving sales performance. Key responsibilities include: • Providing expert product knowledge and tailored recommendations, • Building rapport with high-net-worth and discerning customers, • Maintaining exceptional visual merchandising and boutique standards, • Processing transactions accurately and professionally, • Supporting stock management and inventory control, • Assisting with exclusive tastings, events and promotional initiatives Candidate Profile The successful candidate will have: • Previous experience in luxury retail or premium hospitality, • Strong knowledge of fine wine, whisky and spirits, • WSET Level 2+ (Wine and/or Spirits) highly desirable, • A confident, polished and personable approach, • Excellent communication and relationship-building skills, • Strong attention to detail and commercial awareness, • Flexibility to work evenings, weekends and public holidays Experience within a luxury hotel bar, high-end hospitality venue, or as a Sommelier would be particularly advantageous. Package • £31K–£33K base salary, • KPI-based bonus structure, • 40-hour contract, • Exposure to high-value, collectable and investment-grade spirits, • Excellent career development potential Store trading hours (subject to change): Mon–Wed: 11am–8pm Thu–Sat: 11am–9pm Sun: 11am–6pm If you are passionate about premium spirits and want to represent an exceptional retail concept in Knightsbridge, I would welcome a confidential conversation. Please apply with your CV and a brief cover letter outlining your relevant experience.

We are seeking a hungry, driven Business Development Manager to accelerate sales growth across the London & South East region. This is a results-focused field sales role for someone who thrives on winning new business, growing accounts, and hitting targets. This role is ideal for a high-potential individual stepping into their first field sales position, particularly someone with a background or strong interest in paints, decorating, or DIY products, who wants to build a long-term sales career. What You’ll Be Responsible For • Driving sales growth across your territory by developing existing accounts and securing new business, • Taking full ownership of territory performance, delivering against revenue, margin, and KPI targets, • Identifying, opening, and converting new sales opportunities within independent retailers, wholesalers, and regional groups, • Actively promoting and selling the full product range, including new launches and promotions, • Negotiating commercial terms, promotions, and business plans with customers, • Increasing distribution, shelf presence, and point-of-sale execution in store, • Planning your week to maximise customer contact and sales opportunity, • Using CRM to manage pipeline, forecast activity, and report results, • Analysing account performance and taking action to drive improvement, • Representing the business with confidence, professionalism, and commercial focus What We’re Looking For This is a role for someone who wants to win, grow, and progress. Essential: • Strong sales drive with a proactive, resilient mindset, • Confidence in building relationships and influencing customers, • Interest or experience in paints, decorating, DIY, or home improvement, • Ability to work independently and take ownership of results, • Strong planning, organisation, and time-management skills, • IT-literate (Microsoft Office & CRM systems), • Experience in retail, trade counter, internal sales, or customer-facing roles, • Exposure to FMCG, consumer goods, or DIY categories, • Ambition to develop into a high-performing field sales professional Key Behaviours • Target-driven and commercially minded, • Energetic, confident, and persuasive, • Self-motivated with a strong work ethic, • Competitive but team-oriented, • Professional, reliable, and results-focused What’s in It for You • A genuine opportunity to build a successful field sales career, • Health Insurance, • Dental Insurance, • Clear targets and measurable success, • Full training, coaching, and support, • Competitive salary, bonus, and company car / car allowance, • Career progression within a growing, performance-driven business

Role Overview As a Strategic Client Partnership Manager, you will lead and grow relationships with a portfolio of high-value Pharmaceutical and MedTech organisations. Acting as a trusted strategic partner to senior stakeholders, you will drive revenue growth, deepen long-term partnerships, and align HSJ’s solutions to your clients’ commercial and strategic ambitions. This is a senior, commercially accountable role requiring strong key account leadership, deep sector understanding, and the ability to identify and convert growth opportunities across a complex product portfolio. Key Responsibilities Strategic Account Leadership • Own and grow a defined portfolio of high-value Pharma and MedTech clients, driving expansion of account spend and optimisation of product mix., • Develop and execute comprehensive, forward-looking account plans for each key client., • Position HSJ as a strategic partner of choice, becoming the primary contact and trusted advisor to senior decision-makers., • Build a deep understanding of each client’s therapeutic focus areas, product pipelines, launch strategies, and organisational priorities. Commercial Growth & Revenue Delivery • Deliver sustained revenue growth through retention, expansion, and cross-portfolio opportunity development., • Identify, shape, and close new commercial opportunities within existing accounts., • Partner with internal product specialists and the in-house consultancy team to design tailored, high-value client solutions., • Maintain a healthy and active pipeline (minimum 3× revenue target per account) aligned to business objectives., • Achieve and exceed monthly, quarterly, and annual revenue targets with robust forecasting and KPI discipline. Strategic Client Partnership & Insight • Build and maintain senior-level networks within client organisations to strengthen influence and uncover emerging needs., • Surface meaningful client insight to inform product innovation, service enhancement, and strategic development., • Work closely with the Head of Sales, Business Unit Director, and Head of Consultancy to assess risk, improve forecasting accuracy, and shape growth strategy. Cross-Functional Collaboration & Leadership • Collaborate effectively with Innovation & Solution Directors, Marketing, Sales, Consultancy, and Leadership teams to maximise client value., • Champion a culture of collaboration, accountability, and continuous improvement., • Contribute to customer-centric product and engagement strategies that strengthen market position. Performance & Governance • Monitor and report on key metrics including revenue performance, pipeline health, client engagement, and account plan execution., • Maintain accurate and timely CRM records, ensuring adherence to best-practice account management processes. Success Measures • Achievement of monthly, quarterly, and annual revenue targets., • Pipeline consistently maintained at 3× revenue target per key account., • Accurate forecasting and disciplined CRM management., • High levels of client satisfaction and recognition as a trusted strategic advisor., • Delivery of clear, future-focused account plans for each priority client., • Strong internal stakeholder relationships enabling shared commercial success. Skills & Competencies Commercial & Strategic Acumen • Strong goal orientation and accountability for results, • Strategic and critical thinking capability, • Structured planning and prioritisation, • Commercial problem solving, • Innovation mindset and creativity in solution development Client Leadership • Senior stakeholder engagement and influencing skills, • Relationship building and network development, • Empathy and active listening, • Strong verbal and written communication, • Resilience and adaptability in complex environments Collaboration & Delivery • Cross-functional partnership and alignment, • High attention to detail, • Ability to support and positively influence colleagues

Now Hiring: Store Manager Location: London, United Kingdom Contract: Full-time / Permanent We are partnering with a luxury fashion house seeking an experienced and service-driven Store Manager to lead one of its key retail locations in London. This role offers the opportunity to represent a brand defined by craftsmanship, heritage, and an elevated customer experience—where attention to detail, leadership presence, and discretion are essential. The Role As Store Manager, you will be responsible for the overall success of the boutique, driving commercial performance while delivering a refined, personalised client experience. You will uphold the brand’s standards across service, presentation, people development, and operations. Key Responsibilities Client Experience & Brand Representation • Deliver an exceptional, tailored client experience aligned with luxury service standards, • Build and nurture long-term client relationships and VIC engagement, • Act as a brand ambassador, embodying the house’s values at all times Sales & Commercial Excellence • Drive store performance and achievement of sales and KPI objectives, • Analyse results and implement action plans to maximise growth, • Lead by example on the sales floor, elevating the client journey and encouraging repeat visits Boutique Standards & Operations • Ensure impeccable visual merchandising and boutique presentation, • Oversee stock management, inventory processes, and operational excellence, • Ensure compliance with brand policies, procedures, and retail standards Team Leadership & Collaboration • Recruit, lead, and develop a high-performing retail team, • Foster a professional, service-led, and collaborative team culture, • Proven experience in a Store Manager or senior management role within luxury or premium retail, • Strong leadership presence with excellent communication skills, • Client-centric mindset with a refined, service-driven approach, • Commercially aware, detail-oriented, and highly organised, • Flexible availability, including weekends Why This Opportunity • Join a brand recognised for excellence, craftsmanship, and quality, • Work in an environment where client relationships are central, • Opportunity for professional growth within a premium retail setting, • Be part of a culture that values consistency, discretion, and high standards Due to high application volumes, only shortlisted candidates will be contacted.

Commercial Director Leadership Role | Events & Media Portfolio Overview An established and fast-growing events and media business is seeking a commercially driven leader to take full ownership of group revenue performance. This is a senior, high-accountability role with direct responsibility for driving sustainable revenue growth across live events, sponsorship, partnerships, and media products. Success will be measured against clearly defined and ambitious commercial targets. The successful candidate will combine strategic leadership with hands-on execution. You’ll lead from the front in senior client engagement while building and developing a high-performance commercial function. Core Responsibilities Revenue & Commercial Strategy • Own and deliver all group revenue targets across events and media., • Develop and execute a clear commercial strategy aligned to growth objectives., • Establish robust margin management processes and revenue optimisation frameworks., • Implement KPI-led performance tracking with full accountability across the team., • Personally lead major negotiations and high-value strategic partnerships., • Identify and unlock new revenue streams, product extensions, and diversification opportunities. Team Leadership & Development • Recruit, build, and lead a best-in-class commercial team spanning sponsorship, media sales, partnerships, and account management., • Create a culture of accountability, excellence, and continuous improvement., • Set measurable objectives for individuals and teams aligned to overall revenue goals., • Provide structured coaching and succession planning to develop future leaders. Client & Market Leadership • Own senior client relationships and position the organisation as a trusted commercial partner., • Stay ahead of market trends to shape innovative and competitive commercial offerings., • Partner closely with founders and senior leadership to forecast performance and inform strategic planning., • Ensure strong pipeline discipline and data-driven forecasting accuracy., • Optimise pricing, packaging, and value propositions to maximise yield and profitability., • Hold full accountability for the commercial P&L across the portfolio. Measures of Success Performance will be assessed against clear commercial metrics, including: • Delivery or over-delivery of annual revenue targets., • Minimum +20% year-on-year revenue growth., • Growth in average deal value and sponsorship yield., • Retention and expansion of key accounts., • High-performing, engaged commercial team., • Strong forecast accuracy and margin performance. Example KPI Framework 1. Revenue Delivery • Achieve 100%+ of annual revenue target (minimum 95% quarterly to remain on track)., • Deliver +20% year-on-year revenue growth across all streams., • Maintain at least 2x quarterly revenue target in qualified pipeline coverage. 2. Client & Market Performance • Minimum 40% of quarterly revenue generated from new business., • 50%+ annual renewal rate across priority accounts., • +10% annual uplift in average deal value., • Minimum five high-value partnerships per year (£250k+ equivalent). 3. Sales Performance Management • 90% of team members hitting or exceeding individual revenue targets., • Minimum 30% proposal-to-contract conversion rate., • Clear activity standards for senior client engagement and pipeline development. 4. Financial Performance • Target minimum 35% profit margin across events and media products., • Forecast accuracy within +/- 5% variance quarterly., • At least 10% of annual revenue derived from new products or upsell initiatives. 5. People & Leadership • 90%+ retention of high-performing commercial team members., • Strong employee engagement scores (8/10 or higher)., • Structured professional development across the team annually. Interested? Apply below or reach out to learn more!

Job Title: Recruitment Consultant – Data & AI Location: London or Remote Level: Mid-level Salary: £30,000 – £50,000 base + uncapped commission up to 35% The Opportunity We’re hiring a Recruitment Consultant to specialise in Data, AI, and Machine Learning hiring. This role exists because our clients need recruiters who genuinely understand technical roles — not just job titles, but the detail behind them. You’ll work with engineering-led businesses who value strong recruitment partnerships and expect recruiters to operate as consultants, not CV-senders. If you’re currently recruiting technical roles and feel under-recognised, over-managed, or boxed into volume-driven processes, this role is designed to feel different. What You’ll Be Responsible For • Managing end-to-end recruitment processes across Data, AI, ML, and Analytics roles, • Partnering closely with technically competent hiring managers to scope roles accurately, • Advising clients on market conditions, candidate availability, and hiring strategy, • Building long-term relationships with both clients and candidates, • Developing and growing your own specialist Data & AI desk What Makes This Role Different • High-trust environment with real autonomy, • Quality-first approach: fewer roles, better briefs, • London or fully remote working, • Clear, transparent progression based on performance Who We’re Looking For • Mid-level experience as a Recruitment Consultant, • Non-negotiable: technical recruitment experience, • Exposure to Data, AI, ML, or Analytics recruitment, • Commercially aware and comfortable managing client relationships What’s On Offer • £30,000 – £50,000 base salary (DOE), • Uncapped commission, • London or remote flexibility, • Clear desk ownership and progression, • Supportive leadership and realistic expectations

New Contract Opportunity Available for an SC Cleared Oracle FDI Architect in London • £750 p/d inside IR35, • 6-month initial engagement – possibility of extension, • Active SC or SC eligibility required, • London location – flexible hybrid working, • Experience required in Oracle FDI, ADW, Oracle Cloud, Data Integration, and Stakeholder Management Role Opportunity We are seeking a highly experienced Oracle Fusion Data Intelligence (FDI / FAW) Architect to lead the design and delivery of enterprise-scale analytics solutions across Oracle Fusion Applications. This role will take ownership of the end-to-end FDI architecture — from data ingestion and transformation through to semantic modelling and executive dashboards. You will act as the technical authority across analytics, ensuring scalable, secure and high-performing solutions aligned to business strategy. Working closely with functional leads, data engineers and BI developers, you will shape analytics capability across ERP, HCM, SCM and CX domains. Key Responsibilities: • Architect and implement end-to-end Oracle FDI solutions, • Lead delivery of FDI modules across ERP, HCM, SCM and CX Analytics, • Design and optimise data models within Autonomous Data Warehouse (ADW), • Develop and customise semantic layers, KPIs, subject areas and calculations, • Build executive dashboards and reports in Oracle Analytics Cloud (OAC), • Oversee data integration pipelines, extensions and external data ingestion, • Implement robust security frameworks (RBAC) and governance controls, • Monitor and tune performance across FDI and ADW workloads, • Provide architectural leadership, design assurance and stakeholder guidance Key Skills Required: • Strong hands-on experience with Oracle Fusion Data Intelligence (FDI / FAW), • Expertise in Oracle Analytics Cloud (OAC), • Proven experience with Oracle Autonomous Data Warehouse (ADW), • Deep understanding of Oracle Fusion Applications data models (ERP, HCM, SCM, CX), • Strong SQL / PL-SQL capability, • Experience in semantic modelling and KPI framework design, • Solid understanding of enterprise BI and cloud analytics architecture, • Strong stakeholder engagement and solution leadership skills Desirable Experience: • Extending FDI using custom pipelines and external data sources, • Knowledge of OCI services (Object Storage, Data Integration, Security), • Large-scale cloud data warehousing programmes, • Oracle Analytics / OCI certifications

Reporting to: Chief Financial Officer Location: London Office (3 days in-office) About the Role We are partnering with a fast-growing, high-growth technology-driven financial services company that provides multi-currency accounts and payments solutions to businesses and individuals. This is a pivotal hire to join a collaborative finance team, reporting directly to the CFO, and will play a key role in developing the FP&A function as the business scales. You will also gain exposure to the workings of a listed company, including board reporting and financial analyst interactions. Key Responsibilities • Manage the annual budgeting process, ensuring alignment with strategic and operational goals, • Provide commentary to the Board on monthly performance, • Develop long-term financial plans to support investor communications and strategic decision-making, • Build financial models and scenario analyses to inform planning and investment decisions, • Conduct variance analysis to identify trends, opportunities, and risks, • Develop and maintain KPI dashboards, • Act as a business partner to operational teams to support informed financial decisions, • Collaborate across departments to understand performance drivers, risks, and opportunities, • Assist with calculations related to commissions, incentives, and other key business expenses, • Identify and implement process improvements to enhance efficiency and effectiveness Candidate Profile • ACA, ACCA, or CIMA qualified, • Minimum 3 years’ experience in FP&A or a related commercial finance role, • Strong financial modelling, forecasting, and analytical skills, • Experience in high-growth SME environments is desirable, • Advanced Excel skills and attention to detail, • Excellent communication and stakeholder management abilities This is an excellent opportunity for an ambitious FP&A professional to shape a finance function in a fast-paced, growing business while working closely with senior leadership. We recieve a high volume of applications on all of our vacancies, your patience is greatly appreciated as we get through these as quickly as we can.

About AUTOMAISE Automation and artificial intelligence are accelerating digital transformation across organizations of all sizes and industries. However, most organizations are still at the early stages of the journey. Automaise is on a mission to help organizations speed up their digital transformation journey, by deploying AI Agents that help administrative workers increase productivity and efficiency across a wide range of customer service and back-office tasks. Our clients use our AI Agents to drastically improve operational efficiency and achieve double digit efficiency gains within 3-6 months after go-live. The combination of priority use cases alongside a powerful business case has allowed us to achieve one of the most exciting deal conversion rates in the industry. We’re a fast-moving, VC funded, seed stage company. Founded in 2017, we are building the future of the AI workforce using proprietary technology based on Generative AI, conversational AI, NLP, Neural Networks and others. We provide a great working environment with excellent career development opportunities for the best and brightest professionals. Are you an entrepreneurial minded person who can identify, develop and win new business to achieve target sales KPIs? Then this is for you! Job Overview: We are seeking a driven and highly motivated Enterprise Sales Development Representative (SDR) to join our team. As an integral part of our sales organization, you will be responsible for identifying and creating new qualified sales opportunities in enterprise accounts. This role requires a proactive, strategic thinker with a hunter mentality who is eager to make an impact and is comfortable with outbound B2B sales. You will work closely with our sales and marketing teams to fuel our growth by connecting with senior decision-makers and building a robust pipeline of enterprise prospects. How You’ll Make an Impact: • Lead Prospecting Efforts: Use targeted strategies to initiate outreach and connect with key enterprise prospects., • Identify Pain Points: Discover the needs and challenges of potential customers to position our solutions effectively., • Drive Interest in Transformation: Engage prospects on Automation and Digital Transformation to spark their interest., • Set Discovery Meetings: Schedule key meetings between prospects and sales reps to advance deals., • Master Social Selling: Deliver consistent messaging across social platforms and industry events to build connections., • Build and Manage Target Lists: Develop, refine, and maintain high-quality target account lists using data tools, CRM insights, and market intelligence., • Qualify Key Prospects: Contact, build relationships, and qualify potential leads in target areas., • Boost Brand Awareness: Collaborate with Business Development to enhance our presence within target accounts., • Nurture Leads Consistently: Use a multi-channel approach (email, LinkedIn, calls) to keep prospects engaged., • Own CRM Accuracy: Keep prospect data and insights updated in our CRM to support the sales team., • Join Initial Calls: Participate in discovery calls to support early-stage lead engagement., • Sync with Marketing: Regularly align with Marketing to update on strategic accounts and refine outreach efforts., • Drive Event Success: Lead preparation and outreach at industry events, pitching, demoing, and qualifying leads., • Execute Social Selling Tactics: Implement the social selling playbook to connect with key stakeholders., • Feed Market Intelligence: Capture insights from conversations with prospects and feed them back to Sales and Marketing to improve positioning and messaging. What We’re Looking For: • Experience in Enterprise Sales: 1-2 years as a BDR/SDR in SaaS with a focus on enterprise customers., • Proven Track Record: Skilled in account-based outreach and multi-channel prospecting (email, LinkedIn, phone)., • Familiar with ICP targeting and intent-based tools (e.g., FullEnrich, ZoomInfo, LinkedIn Sales Navigator)., • KPI-driven: 10+ SQLs/month benchmark., • Established Network: Ideally, an active network of contacts within UKI., • Tech Savvy: Familiarity with AI and process automation; experience in selling AI products/services is a plus., • Business-Minded: Strong business acumen and a passion for growing a career in software sales., • Engaging Personality: Outgoing, with the ability to connect and engage with potential clients., • Willingness to Travel: Open to travel as required for the role. Ready to Take the Next Step? APPLY NOW! 📧 We can’t wait to learn more about you and why you’re the perfect fit for this role. Send us your LinkedIn profile, CV, and a cover letter outlining your interest. If you have any questions, feel free to reach out to us at .

Analyst — Hospitality Investment & Asset Management (Europe) A specialist European hospitality investment management firm is hiring an Analyst to join its growing team, supporting both the Investment Management and Asset Management functions, in addition to appraising internally. This is an excellent position someone highly analytical who enjoys working across multiple workstreams, partnering closely with senior stakeholders and contributing to real-time commercial decision making. The role will report directly into a Vice President, offering strong exposure and a steep learning curve in a fast-paced environment. The successful candidate will be very song quantitative skills, but also communicate and collaborate well internally. A hospitality degree, and relevant hotels experience in a prior role, is also very useful. Key Responsibilities • Build and maintain financial models supporting hotel investments and asset management initiatives, • Support internal forecasting and budgeting processes, including P&L modelling and variance analysis, • Produce ad hoc analysis across investment and asset management teams (performance tracking, KPI analysis, scenario modelling), • Assist in preparing materials for internal reporting and senior stakeholder meetings, • Support market research and trading performance analysis across hotel portfolios, • Work closely with colleagues across multiple teams, acting as a reliable analytical resource, • Help streamline reporting tools and improve internal modelling frameworks Candidate Profile • Strong analytical skills with excellent attention to detail, • Hospitality educational background/or prior experience in hotels is very useful, • Comfortable with Excel models and handling large data sets, • Confident communication skills working across multiple stakeholders in a collaborative environment, • Strong Excel skills essential (PowerPoint a plus), • Interest in hospitality, real estate, or private markets preferred Why This Role? This is a rare opportunity to join a specialist investment platform at an exciting point in its growth, working closely with senior team members and gaining hands-on exposure to both transactions and active asset management. It’s an ideal role for someone who wants to develop quickly and build a strong foundation in hospitality investing.

• London Bridge / Borough Market area (London Bridge, Blackfriars, Southwark, Borough tube stations), • Competitive Base Salary & Commission Hybrid Personal Training (HPT) are looking for a Studio Manager to join our amazing and growing team, and to oversee our new London Bridge studio. PASSION is a must.. ENERGY is a must… PROFESSIONALISM is a must! Who Are We? We’re a Small Group Personal Training studio (maximum 6 clients in a session led by 1 expert trainer) and we deliver a comprehensive service to our clients across fitness, nutrition and accountability to help them achieve amazing body transformation and long-term health focused results. We opened the doors to our first studio by Bank in August 2022 and have exploded ever since. With this growth we are now opening our third site near Borough Market in April 2026. We are the highest rated Small Group PT studio in London with over 300+ 5 star reviews and a loyal and growing client base. What Are We Looking for? Role As Studio Manager, your main responsibility will be to drive revenue through new and repeat sales. You will also be responsible for teaching a small number of sessions each week (8-13). We offer front end packages of 3, 6 and 12 week programmes and longer term options of memberships and packs of sessions. We value personality and team fit greatly over practical experience. Having years of teaching/coaching/selling under your belt isn’t essential for this role - the technical skills of being a great trainer and studio manager are teachable over time and so what is important to us is your personality, team fit, enthusiasm and love for fitness and helping others achieve their goals. Responsibilities • Conducting 1-on-1 sales consultations with prospective clients to sell our front end programmes (3, 6, 12 weeks), • Converting clients in to longer term memberships or packages, • Chasing leads via phone call or text/whatsapp to set consultations, • Lead generation through corporate outreach and local offers as well as referrals and other organic methods, • Overseeing community engagement within the studio and client milestones, • Keeping KPI reporting up to date, • Teaching Small Group PT sessions to the standard required Requirements Essential Requirements: • Must be money driven - this is predominantly a sales focused role and we want someone who loves to earn money and has a relentless desire to drive revenue, • Must not be afraid to pick up the phone to dial leads and clients, • Must be comfortable with the offers we run and selling new clients on our programmes, • Must be consistent with approach week on week and be a self starter, • Must have the self-discipline to work in a sales focused role, • Must have a clear and demonstrable passion for fitness, training, and helping others achieve their goals - the easiest way to make sales is to GENUINELY care about the people you’re trying to help and that is what we pride ourselves on, • Must have a big energy and a positive personality, • Must have no ego and be a great team player, • Must have an eagerness to constantly learn and improve, • Must have absolute professionalism, • Must have a strong record of punctuality, • Must be adaptable, a quick learner and enthusiastic, • Must have a clear understanding that your primary goal is to provide members with the best service and experience possible, • Must be able to travel to our studio ahead of our 6am opening time, • Level 3 PT Qualification Desirable but not essential: • Experience in teaching 1-on -1 personal training, small group personal training or large group fitness classes Results How you will know if you’ve done a great job in the role: • Internal metrics and KPIs are provided for expected performance across Monthly Revenue, New Sales, Lead/Funnel Flow, • Maintaining a 5 star rating across review platforms

About Our Group Company Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. About our Brand Here at Diamonds Factory, we’re all about making those all important milestones matter. With over 15 years experience in the jewellery industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now. This role is dedicated exclusively to the Diamonds Factory brand. About the Role The Commercial Director is a senior leadership role with full responsibility for driving global revenue and commercial performance across The Diamond Factory. This role owns the end-to-end commercial strategy across e-commerce and international retail, with accountability for P&L, product strategy, pricing, and margin delivery. You’ll balance strategic leadership with hands-on execution, operating across multiple markets including Europe, Canada, Australia, New Zealand, and Dubai. How you'll contribute: • Global Revenue & P&L Ownership, • Full ownership of global commercial P&L, driving revenue growth, profitability, and market share, • Define and execute an integrated omnichannel strategy across e-commerce and retail, • Lead e-commerce performance, including traffic, conversion, AOV, and revenue, • Oversee the performance of international retail locations, ensuring consistent brand and sales delivery, • Product, Pricing & Margin, • Own the commercial product strategy in partnership with design and manufacturing, • Lead pricing strategy to optimise margin while remaining competitive, • Drive inventory efficiency, turnover, and margin realisation, • Oversee forecasting, assortment planning, and product lifecycle management, • Leadership & Collaboration, • Lead and develop senior teams across e-commerce, retail, and merchandise, • Act as the key commercial partner to Marketing, Finance, Operations, and Manufacturing, • Build a high-performance, KPI-driven commercial culture, • International Growth, • Identify growth opportunities across global markets through customer and competitor insight, • Ensure localisation of product, pricing, and customer experience by region What we're looking for: • 10+ years’ senior commercial leadership experience, • Proven success driving revenue and profit growth in an omnichannel retail business, • Strong e-commerce and digital trading expertise, • Experience managing international, multi-territory retail operations, • Excellent financial and P&L management capability, • Confident leader with strong stakeholder influence and communication skills, • Experience in luxury, jewellery, or premium consumer goods, • Background in vertically integrated businesses, • Comfortable with international travel What we offer: • Join a fast-growing business where your contributions matter and your ideas are valued, • Work in a supportive, transparent environment that encourages innovation and excellence, • Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office and 2 days working from home}, • Flexi hours - start your day between 8am and 10am, then finish between 4pm and 6pm, • Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits, • Enjoy your birthday, with an extra day of leave to celebrate, • Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance, • 25 days annual leave + bank holidays, • Enhanced maternity and paternity leave entitlements Next steps If your application is successful, you’ll receive an initial phone screening call with our Talent Acquisition team, followed by a round of interviews with the hiring manager and selected stakeholders.Throughout the process, you’ll receive feedback following each round of interview(s) with regular updates on how the recruitment process is going. Please bear with us, we do receive large volume of applications, and unfortunately, we’re only able to respond to candidates who have been shortlisted. We’re an equal opportunity employer, if you don’t meet every requirement, we still encourage you to apply. Our Commitment to Diversity & Inclusion At Diamonds Factory we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown. Discover more about life at Diamonds Factory by following our LinkedIn page and social media channels.

Head of Planning London Hybrid £73,000 - £91,000 + bonus + benefits We’ve partnered with a globally recognised, consumer-facing organisation to hire a Head of Planning to lead UK strategic alignment and commercial growth. This is a high-impact leadership role at the centre of cross-functional decision-making, ensuring plans are aligned, data-informed and delivered at pace. You’ll own annual and multi-year planning cycles, coordinate campaigns and trading priorities, and act as the central link between UK teams and global functions. What you’ll be doing as Head of Planning: Leading annual and long-range UK planning processes Aligning commercial, brand, digital and operations teams Coordinating campaigns, promotions and seasonal launches Embedding KPI tracking and performance reviews Driving clarity, accountability and execution across stakeholders Key Requirements for a Head of Planning: Proven experience in strategic or commercial planning leadership Strong cross-functional stakeholder management Data-driven with strong commercial judgement Experience delivering plans in fast-paced, consumer-facing environments Background in entertainment, tourism or hospitality preferred Benefits: Competitive salary plus bonus and benefits Hybrid London working Generous employee discounts and perks Private pension and wellbeing support High visibility with long-term progression opportunities **Unfortunately, due to the high volume of applications, not all applicants will receive feedback.

The Opportunity Want to make a real impact in a fast-paced, high-growth company? To work in a dynamic environment where your insights drive strategy and performance? You’re an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) If so, we have the perfect opportunity for you! We’re looking for a strategic, hands-on Group Reporting & Analytics Business Partner to take ownership of our business reporting and analytics across key functional areas - ensuring Safetykleen continues to evolve and excel in meeting the future needs of our customers' and supports our vision of making our planet Safer and Kleener! As a key member of our Reporting & Analytics team, you will design and manage scalable analytical models, dashboards, and KPI reports that empower our leadership team with clear, actionable insights. About You You’re someone who’s driven by impact and thrives in a fast-paced, ambitious environment where your work directly influences business strategy. • With a background in business analytics and a solid track record of delivering insightful reports, you bring both technical expertise and strategic thinking to the table. You’re an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE), and experience with Microsoft Fabric is desirable. Your attention to detail and ability to communicate complex information clearly allows you to translate data into compelling, actionable insights for a range of stakeholders. You’re collaborative, inquisitive, and ready to take on high-profile projects that offer professional development, European travel, and the opportunity to make a tangible impact. About Us At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance. With operations in 15 countries and over 1 million services delivered each year, you’ll be joining a stable, growing business with a fast-paced, high-impact and agile environment, where sustainability and long-term customer partnerships are at the heart of what we do. The Package • £60,000 - £65,000 salary per annum., • Company Bonus., • 30 days holiday plus Bank Holidays., • 5% Contributory Pension scheme., • Family Life assurance of 3 times life cover salary., • Private healthcare scheme from day 1., • Enhanced maternity and paternity pay., • Cycle to work scheme., • We provide support and access to a range of internal and external courses to help and progress your career with us., • Employee recognition program., • Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership – and Gymflex., • Taste Card Membership discount., • Discount and cashback at many retailers., • Employee Assistance Program with 24/7 confidential helpline support for employees. Into the Detail Business Reporting & Analytics Ownership: • Take full ownership of business reporting and analytics requirements across key functional areas., • Ensure KPIs and performance measures are defined at a granular level, aligned with ERP implementation and evolving business needs., • Collaborate with business users to identify key business questions and develop the reporting and analytics needed to answer them., • Become a Subject Matter Expert in functional areas to deliver actionable insights and drive continuous improvement., • Build analytical data models that support a flexible and scalable reporting approach., • Ensure all reporting is built on common group standards, consistent data, and a shared methodology., • Lead and enable data resources across the wider Safetykleen organisation., • Work with local market Data Analysts to promote a common approach to analytics while adapting Group views to meet local needs when necessary.

National Data and Analysis Manager London - Very flexible Salary up to £50,141 A nationally recognised organisation delivering high impact public services is looking for a National Data and Analysis Manager to lead its performance reporting and insight capability. This role sits within a central Data and Insight team and offers the chance to combine hands on analysis with people leadership, stakeholder engagement, and genuinely meaningful work. The Role You will take ownership of national performance reporting and analysis, supporting senior leaders and external commissioners with trusted, high quality insight. Key responsibilities include • Owning the national reporting cycle and delivery timelines, • Producing monthly and quarterly KPI packs, dashboards, and commissioner reports, • Establishing reporting standards and robust QA processes, • Translating operational and commissioner requirements into analytical workplans, • Managing and developing a team of 3 to 4 analysts, • Partnering with data engineering teams to improve data quality and reuse What We’re Looking For • Strong numerate and analytical skills, • Experience managing or leading a small analytics or reporting team, • Advanced Excel and experience with Business Objects or Power BI, • Confident communicating insights to non technical stakeholders, • Comfortable working with sensitive data and subject matter, • Open to candidates from non traditional data backgrounds SQL experience is beneficial but not essential from day one. Why Apply • High impact role supporting vital national services, • Supportive, collaborative data team undergoing transformation, • Strong exposure to senior stakeholders, • Clear progression as reporting and BI capabilities modernise, • Opportunity to move toward modern tools such as Power BI and cloud platforms If you are looking for a role where your work genuinely makes a difference while continuing to grow your analytics leadership career, this is well worth exploring. Message me for more details or apply directly.

BettingJobs are working with a major European sportsbook and casino operator who have offices based in Prague. They are looking to set up new HQs in London and Madrid. Current Opportunity: Seeking a Group Senior Insight Analysts to join a Commercial department. In this role, you will be responsible for ensuring accurate performance measurement and a unified analytical approach across two business verticals and all active markets. The role focuses on delivering reliable insights, supporting strategic decision-making, and maintaining consistency in KPI definitions, reporting, and evaluation at the Group level. In cooperation with local and Group stakeholders, the role ensures effective day‑to‑day analytical support, drives opportunity assessment for new market expansion, and safeguards alignment in performance measurement methodologies across markets. This involves close collaboration with cross‑functional teams to provide high‑quality analysis, benchmarking, and readiness assessments, enabling informed and timely decision-making across the Group. What You’ll Be Doing: Your daily activities will include, but not limited to: • Develop and maintain dashboards, automated reporting suites, and performance monitoring tools for both verticals., • Lead analytical strategy for Casino and Sportsbook, delivering high-impact insights on core KPIs and player behavior, • Conduct deep-dive analyses into player behaviour, segmentation, VIP activity, and cross-sell flows., • Evaluate CRM campaigns, bonus strategies, product features, content releases, and UX changes., • Monitor real-time performance during major sports and gaming events, identifying anomalies and performance deviations., • Standardise KPI definitions, reporting structures, and insight frameworks across all markets., • Conduct root-cause analysis for performance fluctuations., • Support country and product teams with ad-hoc analysis, forecasting, and opportunity assessments. What They're Looking For: You should have experience in: • University degree in Analytics, Data Science, Statistics, Economics, or related field., • At least 3 years of analytical experience (gaming, sportsbook, or digital product preferred)., • Fluent level of English, both written and verbal (at least C1 level), • Strong experience with Python or R, • Experience analysing large transactional datasets., • Strong Power BI and SQL experience It would be a bonus if you bring: • Background in the gambling or entertainment business, • Experience in multi-market/multi-brand environments, • Knowledge of any CEE languages, • Experience with Google Analytics or a similar tool

Territory Manager Territory covers: East London and the surrounding areas Up to £31,000 per annum, opportunity to earn 10% KPI bonus + £600 retention bonus, Oyster Card Full Time, Monday – Friday (40 hr week) Fixed Term Contract until 6 July 2026 with great chance to lead to a permanent opportunity. Want to work for an employer with fantastic employee engagement and represent an awesome brand? We have a fantastic opportunity for a Territory Manager to join us on our exciting new Booker Sales Team. We help brands sell more and in this role you will drive sales for our client by identifying and developing customer potential within restaurants, takeaways, bars and clubs. By engaging with these customers you will help drive them towards a range of products and services and through working closely with the Booker Account Team you will ensure that these strong relationships continue to develop. This isn't quite a standard "9-5" job! Every day is different, so if you enjoy the flexibility of working you can work your 8 hours between 7am and 7pm this could be the role for you! As you will be visiting outlets within the catering industry - restaurants, takeaways, bars and clubs - we want to make the most of every opportunity by visiting whilst the decision maker is available. What are we looking for? Do you have any experience within the Catering Industry? Do you have a strong sales background? This could be the ideal role for you. Each day will be varied and rewarding representing Booker! So, if you are a self-starter, and would like an opportunity to work within Field Sales with an awesome team then this is the perfect role for you! Why join our team? • Up to £31,000 per annum salary, 10% KPI bonus + £600 retention bonus, • Travel Card provided, • We champion equality & inclusivity and are passionate about creating a workplace that promotes and values diversity., • 23 days holiday (pro-rated) plus bank holidays, • We encourage flexibility, life outside of work and a healthy work/life balance are so important so take advantage of our smart working policy, • We care about your mental wellbeing – our Employee Assistance Programme and Grocery Aid access provides all colleagues and immediate family with 24/7 support on physical, financial & mental wellbeing, • Fantastic progression opportunities across Avidity Group Did you know that we have a fantastic track record of retaining colleagues and redeploying into other brand teams across the Avidity Group? Here are just a few of the additional benefits you will have access to if you remain with us. • Family Friendly policies – including enhanced maternity, paternity and smart working policy, • Annual pay reviews and access to early pay, • Plus, lots of amazing discounts, life assurance x3 salary, enhanced sick pay, health cash plan, discounted private health care & more

Category Buyer - Clinical Private Healthcare Company | London (1 day per week, typically Thursday) | Up to £40,000 + 8% Bonus + CIPS Funding We are working with a leading private healthcare organisation based in London who are looking to appoint a Buyer to support the management of clinical spend categories. This is an excellent opportunity for a procurement professional with healthcare exposure (or a strong interest in the sector) to join a purpose-driven organisation focused on delivering high standards of patient care. The Role You will support the development and delivery of sourcing strategies across clinical spend categories, including medical consumables, implantables, EBME equipment and associated maintenance. Key responsibilities include: • Developing sourcing strategies across assigned clinical categories, • Managing end-to-end tender processes, including drafting specifications, issuing documentation and supporting commercial negotiations, • Conducting detailed spend analysis (CapEx and OpEx) to identify savings and commercial opportunities, • Planning and project managing savings initiatives in collaboration with key stakeholders, • Drafting, negotiating and managing supplier contracts, • Monitoring supplier performance, ensuring KPI compliance and billing accuracy, • Supporting invoice reconciliation and maintaining procurement databases and category datasets, • Producing market analysis, options appraisals, savings reports and stakeholder presentations, • Supporting stakeholders in resolving BAU operational issues, • Building strong working relationships with internal stakeholders and external suppliers, • Ensuring compliance with procurement policies, healthcare regulations, safeguarding standards and health & safety requirements You will also contribute to continuous improvement initiatives to ensure high-quality service delivery across the organisation. About You We are looking for someone who: • Has experience in a Buyer or Procurement Support role (healthcare procurement experience desirable), • Is confident managing clinical or technical spend categories, • Has strong analytical capability with experience conducting detailed spend analysis, • Is highly IT literate, with advanced Excel skills, • Has excellent written and verbal communication skills, • Is highly organised, able to multitask and manage competing priorities, • Demonstrates strong numeracy and commercial awareness, • Can problem-solve effectively and work both independently and collaboratively Why Apply? • Join a respected private healthcare organisation, • Work within a clinical category with real patient impact, • Hybrid working (1 day per week in London), • Competitive salary up to £40,000 plus 8% bonus, • Exposure to strategic sourcing and end-to-end procurement activity If you are looking to take the next step in your procurement career within a meaningful, patient-focused environment, we would love to hear from you -

Data Analyst (Operations Support) Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a rapidly growing European retail business, • Work closely with cross functional teams across multiple countries, • Develop practical analytics skills through hands on projects and real operational challenges Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Data Analyst – Operations Support sits within the European Operations Support function and reports directly to the Head of Operations Support. The role is responsible for strengthening operational visibility, data accuracy, and analytical discipline across European markets, supporting informed decision making and effective risk management. Working closely with EU functional leads and local market teams, this role supports Loss Prevention, Learning & Development, Health & Safety, Retail Operations, and People teams through reliable reporting, structured KPI tracking, and clear, actionable insights. The position requires strong ownership, attention to detail, and the ability to operate confidently in a fast paced, multi country retail environment. Responsibilities Data Analysis & Reporting • Collect, clean, and analyse operational data from EU and local entities to ensure accuracy and consistency, • Produce structured weekly, monthly, and quarterly dashboards for Operations Support functions, including Loss Prevention, Learning & Development, and Health & Safety, • Monitor core operational KPIs across shrinkage, staff turnover and training coverage, Health & Safety compliance, customer experience, and store performance, • Deliver focused deep dive analysis to identify operational risks, gaps, and improvement opportunities KPI Tracking & Visualisation • Build and maintain clear, decision ready dashboards and reports using Excel, BI tools, and Lark Base, • Maintain consistent KPI definitions and data logic, ensuring results are reliable and easily understood by stakeholders, • Develop and enhance KPI frameworks to support operational maturity and business growth Audit & Compliance Support • Support Loss Prevention, Learning & Development, Health & Safety, and Retail teams with audit data preparation, consolidation, and reporting, • Analyse audit outcomes to surface priority risks, recurring issues, and areas requiring intervention, • Maintain visibility of corrective actions and track closure status Operational Follow Up & Action Tracking • Support functional and store teams in defining clear action plans with owners, timelines, and measurable outcomes, • Track progress against agreed actions and escalate non-compliance or repeated issues where necessary Project Support & Insight Delivery • Support operational projects through data analysis and presentation materials, including store openings, launches, efficiency initiatives, shrinkage reduction programmes, and training roadmaps, • Present insights to EU leadership and cross functional stakeholders to support decision making, • Support new store openings with performance tracking and post opening reviews Required Qualifications • Strong data analysis skills with solid experience in Excel, BI tools, dashboards, and data modelling, • Experience with Lark Base and RetailNext analytics is a strong advantage, • Good understanding of retail KPIs and operational performance metrics, • Ability to interpret complex data sets and translate them into clear, actionable insights, • Strong communication skills with the ability to work effectively across multiple teams, • High level of ownership, attention to detail, and comfort working in a fast paced, multi country environment Desirable but Not Essential • Experience in retail, FMCG, or operational support environments, • Exposure to Loss Prevention, Health & Safety, Customer Experience, or store operations, • Experience working in an international or multi country setting, • Additional European language skills such as Italian, Spanish, or Danish Your Application If this opportunity sounds exciting to you, please apply with your updated CV via “Apply Now” or email us at .

We are recruiting for an Air Export Operator to join a growing team. This is a start-to-finish export airfreight role, working closely with UK customers and overseas offices. You will be responsible for managing export consignments from order receipt through to final documentation and billing, ensuring a high level of service, accuracy, and compliance at all times. This role would suit someone who is proactive, organised, detail-focused, and keen to add real value to an already experienced and high-performing team. Key Responsibilities • Handling export airfreight consignments from start to finish, • Arranging and monitoring UK export collections, • Raising export customs entries, • Creating and issuing AWBs and associated export documentation, • Managing customer enquiries via phone and email, • Updating and verifying bookings, • Liaising with operations teams and overseas offices to meet customer commitments, • Proactively resolving issues as they arise, • Ensuring consignments are correctly rated for accurate and timely invoicing, • Supporting KPI reporting and internal/external reports where required, • Assisting with credit management queries when necessary, • General day-to-day administrative duties within the air export function What We’re Looking For • Previous experience in air freight exports, • Strong organisational and communication skills, • High attention to detail, • Proactive and solution-focused approach, • Reliable, punctual, and motivated What We Can Offer • A role within a successful and dynamic business, • Exposure to a busy international freight forwarding environment, • A supportive, performance-driven team, • Excellent long-term career progression opportunities, • A professional and positive working environment

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach. A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive. Position Information This role is for Chantecaille's upcoming counter, opening up in Harrods. It is a full-time position, and the successful candidate will manage 2 part-time Beauty Consultants. The Counter Manager is responsible for ensuring the counter and team consistently meet and exceed company-set goals. Through effective coaching and development, they will ensure each team member achieves their individual KPI targets. The Counter Manager is accountable for the smooth day-to-day operation of the counter and for making sure all team members understand and work toward sales, service, and KPI expectations. They will also be responsible for ongoing training and development to support performance and growth. CUSTOMER SERVICE AND PERFORMANCE • Achieve the targets set by the company as communicated by the Area Manager in respect of items per transaction/average £ sale and mix of business, • Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter. MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY • Takes overall accountability in ensuring achievement of all business goals and sales & service targets., • Deliver excellent selling skills by acting as a role model for team members., • Clearly and concisely communicate all KPI targets to team members, as directed by the Area Manager., • Coach, motivate, and develop the team to achieve individual goals and targets and be aware of goals daily, • Monitor and share competitor products, activity and results and discuss with your area manager., • Be commercially aware of competitors’ activity and results and use them to the business advantage., • Seek new sales opportunities both inside and outside the store TEAM MANAGEMENT • Monitor individual team members’ performance and review their progress towards their KPI and deliver balanced construction feedback to ensure achievement of individual/counter/company goals., • Set goals and objectives for individual consultants, monitor performance and follow-up, and put in place remedial action where required., • Build collaborative relationships with both Area Manager and Head Office., • Delegate responsibility and tasks to the sales team and follow up on results., • Run informative and motivational meetings, • Reinforce all company educational information received from the company with the team., • Coach and develop individuals in all areas of the business to progress within the company., • Ensure excellent standards of timekeeping and attendance are maintained by the team liaising with you Area Manager to follow up and deal promptly with problems., • Identify and develop staffing succession and development plans. COMMUNICATION AND WORKING RELATIONSHIPS • Communicate regularly and effectively with you Area Manager keeping him/her informed of activities and working together to resolve difficulties., • Conduct regular communications with your team to keep them informed of targets, initiatives and activities that impact their ability to perform their jobs to the best standard, • Build collaborative relationships with the stores Management team. EVENTS • Create, and organise events on the counter to drive business, educating teams on product focus for the theme of the event/ activity. Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised., • Execute events according to the marketing guidelines, • Strive to achieve and exceed targets set for the event., • Ensure feedback is given to the Area Manager/Head Office after the event STOCK AND INVENTORY MANAGEMENT • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day., • Assist in the proper rotation of stock., • Monitor stock levels and key lines highlighting problems to the Area Manager agreeing on action to ensure there is adequate stock to achieve sales targets. MAINTAIN WORK ENVIRONMENT • Actively participate in cleaning display units, tools and testers throughout the day., • Maintain a clean and organised work area., • Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas., • Inform store management/Area Manager of any store maintenance or Health and safety issues, potential hazards, or accidents., • Ensure all members of the team maintain consistently excellent standards of personal grooming., • Ensure the store is merchandised to always comply with the Chantecaille image and standards., • Ensure the counters, testers and counters generally are kept clean and tidy at all times to reflect the Chantecaille image., • Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the Area Manager to agree on actions. TEAMWORK • Undertake specific tasks as given by the Area Manager Executive including administrative paperwork., • Work in conjunction with the team members to ensure the efficient running of the store., • Give great internal customer service and develop good working relationships with colleagues., • Be punctual and manage time at work effectively., • Keep informed about products, company information and store information., • Maintain high standards of timekeeping ensuring team efficiency., • Attend and actively participate in training sessions provided by the company. ADMINISTRATION • Complete the monthly/weekly report and all paperwork accurately and submit in accordance with deadlines via Google drive., • Maintain and update all forms on the company iPad., • Meet all paperwork/report deadlines set by Head Office/Area Manager., • Ensure scheduling and team rotas support the achievement of sales/business goals and KPIs., • Analyse business in advance to be aware of ‘challenging’ business areas, and ratify all activity with the Area Manager . IMAGE • Maintain personal grooming to the standards as set by the company., • Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.

Job Description: Store Manager Location: Kingston Upon Thames, London Salary: £36,272 + Generous Commission Job Type: Permanent | Full-time (40 hours per week, including weekends) Are you a confident, energetic leader with experience in fast-paced, high-volume retail? Do you thrive in a busy environment where no two days are the same? If you’re commercially sharp, customer-focused and ready to take on a dynamic leadership role in the heart of London, this could be the perfect opportunity. About the Role We’re hiring a Store Manager to lead a high-performing team in one of our busiest UK locations. Baker Street sees exceptional footfall every day, and we’re looking for someone who can manage high traffic and fast turnover, while still delivering an elevated customer experience. This role will suit someone used to leading from the front, with a hands-on approach, a calm head under pressure, and proven experience in high-footfall environments like city-centre flagships, outlet stores, or volume-driven luxury retail. What You’ll Be Doing • Leading, motivating, and developing your team to consistently exceed sales targets and KPI goals, • Managing operational excellence across stock, tills, store presentation, and staffing in a fast-paced setting, • Creating a welcoming, organised, and professional environment even during peak trading hours, • Using sales and performance data to drive decisions and create action plans, • Recruiting, training and empowering your team to deliver excellent customer service under pressure, • Responding to challenges quickly and confidently, using your initiative and experience, • Handling customer queries and escalations with empathy, speed and professionalism What We’re Looking For • Experience as a Store Manager in a high-footfall retail environment (e.g. city centre, outlets, fast fashion, or luxury volume retailers), • Strong leadership skills with a calm, clear, and hands-on management style, • Excellent commercial awareness and confidence managing KPIs and performance data, • Resilience, adaptability and a proactive mindset – you’ll be a go-to problem solver, • A natural people leader who enjoys coaching and developing teams, • Passion for delivering outstanding customer experiences, even at pace What You’ll Get in Return • A competitive salary and generous commission scheme, • Comprehensive training and ongoing career development opportunities, • A supportive culture with real progression potential, • Benefits including:, • Holiday buying scheme, • Enhanced maternity & paternity, • Staff discount, • Access to lifestyle and wellbeing perks If you love the buzz of a busy retail floor and have the leadership and commercial skills to thrive in one of London’s busiest store environments, we’d love to hear from you. Apply today and bring your energy to a role that keeps you on your toes, and where no day is ever dull. ABOUT US This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at www. mccarthyrecruitment . com / privacy If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query. Apply for this role now or find us online at: Web: Facebook:McCarthyRecruitment Twitter:WeAreMcCarthy Linked-In:company/mccarthy-recruitment Job Types: Full-time, Permanent Work Location: In person

Global Marketing Advisory | London | Hybrid Working (3 days a week in the office) A decade ago, a small group of marketers set out to solve a growing problem in the industry. As media became more complex, fragmented, and expensive, too many businesses were losing clarity over where their investment was going and whether it was really working. Their mission was simple but ambitious: to bring confidence, transparency, and intelligence back into modern marketing decision making. Since then, the business has grown into a global, independent advisory working with some of the world’s most complex and ambitious advertisers. Operating across multiple international markets, the team sits at the intersection of media, data, technology, and governance, helping clients eliminate waste, unlock performance, and build marketing ecosystems that actually work. Independence is not a slogan here. It’s a core principle that underpins trust, objectivity, and long term impact. Culture has been central to that growth. Curious minds are encouraged, courageous thinking is expected, and collaboration is deeply ingrained in how the team operates across regions and disciplines. People are trusted to lead, to challenge, and to raise the bar for both clients and colleagues. It’s a place where rigorous thinking meets real world pragmatism, and where quality of delivery genuinely matters. Now, as client demand continues to grow and digital transformation becomes even more critical, the Digital Practice is entering its next chapter. New methodologies, blueprints, and ways of working are being rolled out globally, and the team is looking for a Senior Consultant Project Lead to help lead that evolution. This role sits at the heart of client delivery, shaping how digital expertise is applied across markets, platforms, and partners. In this role, you will act as a trusted digital lead for clients, owning what is delivered and how it is delivered. You will lead complex digital performance audits across multiple markets, guiding teams through data analysis, identifying opportunities for efficiency and effectiveness, and ensuring insights translate into measurable value. You will play a key role in global agency pitch processes, assessing digital capability, technology stacks, and data propositions, and advising senior stakeholders with confidence and clarity. Beyond pitches, you will advise clients on their data and technology strategies, from platform selection and KPI frameworks through to cost benchmarking and partner evaluation. You will support operating model assessments, help implement change, and build post pitch tracking programmes that hold agencies to account and drive real savings. Alongside client work, you will contribute to the ongoing development of the Digital Practice itself, helping shape methodologies, playbooks, and best practice that are used consistently across the global business. You will bring deep expertise in paid digital media, with hands on experience across channels such as programmatic, paid social, paid search, or retail media. You are comfortable working directly with platforms and data, confident leading teams, and experienced in managing complex senior client relationships. Just as important is your mindset. You are curious, proactive, organised, and comfortable operating with autonomy in fast moving environments. You enjoy presenting, influencing, and solving problems that don’t come with neat answers. If you’re passionate about digital media, motivated by raising standards across the industry, and excited by the opportunity to shape how global clients operate and invest, this is a role where your impact will be tangible and visible. If you’d like to explore the opportunity in more detail, get in touch for a confidential conversation.

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. Krispy Kreme’s Franchise Performance Manager will play a critical role in improving our franchise partners’ profitability by enhancing visibility into our network’s sales & product mix, financials, and operational efficiency metrics. You will define key performance indicators (KPIs), ensure the right data inputs are collected, and work cross-functionally to integrate and visualize this data for strategic decision-making. This role requires a strong analytical mindset, the ability to work with both franchisees and internal teams, and experience in data integration and dashboard visualization. A TASTE OF WHAT YOU WILL BE DOING: • Define & Standardize KPIs: Identify key metrics to track franchise performance, ensuring alignment with business goals., • Data Collection Strategy: Determine the required inputs for KPI calculation and identify sources such as POS systems, manual entries (e.g., Smartsheet), and OCR tools (e.g., Adobe)., • Franchisee Collaboration: Work closely with franchise partners to streamline data collection processes and improve reporting consistency., • Data Integration & Automation: Collaborate with IT teams to establish API integrations and automate data flow into platforms like Snowflake., • Dashboard Development: Design and implement Power BI dashboards that provide actionable insights for franchise and corporate leadership., • Performance Analysis & Recommendations: Continuously analyze data to identify trends, uncover inefficiencies, and recommend strategies to enhance franchise performance. YOUR RECIPE FOR SUCCESS: • 6+ years in business analytics, franchise operations, or a related role within QSR, retail, or multi-unit businesses, • Experience working with franchisees or external partners on performance management., • Proficiency in data visualization tools (Power BI, Tableau, or similar)., • Understanding of POS systems and financial reporting., • Strong stakeholder management and communication skills., • Ability to work cross-functionally with IT, operations, and franchise partners., • Problem-solving mindset with a focus on driving data-driven decisions., • The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process. BENEFITS: • Comprehensive benefits (medical, vision, and dental insurance), • Employee discount program, • 401K plan, • Generous PTO Plan, • Company events, • Education Reimbursement, • Adoption Assistance, • Life Insurance, • FSA/HSA Plans WHY KRISPY KREME? At Krispy Kreme, we focus on: Loving People: • Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here., • At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives., • In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services., • We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions., • We are working on reducing food waste through donation efforts, animal feed, and composting programs. Krispy Kreme is an Equal Opportunity Employer: At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. About Krispy Kreme Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at , or on one of its many social media channels, including and .

Account Manager – Medical Communications UK (Hybrid working) London £40,000 - £46,000 + benefits I’m working with an established, global healthcare communications group made up of multiple specialist businesses supporting pharmaceutical and biotech clients across the full product life-cycle. The agency is known for its strategic thinking and collaborative culture and are Certified Great Place to Work® The Opportunity They are now looking for an experienced Account Manager to take a leading role across key client accounts. This is a hands-on, client services role with responsibility for team leadership, financial and project management, and organic account growth, working closely with senior stakeholders internally and externally. Key Responsibilities • Lead and motivate account teams to deliver high-quality medical communications projects on time, to budget and to client satisfaction, • Act as the primary client contact, building strong, long-term relationships and providing a trusted commercial perspective, • Drive organic growth aligned to client strategies and objectives, • Interpret and challenge client briefs, translating them into clear, actionable internal direction, • Oversee resourcing, team performance and delivery across assigned accounts, • Contribute to account planning, forecasting and KPI tracking, • Lead or support RFIs/RFPs and pitch activity as required, • Manage project finances end-to-end, including SOW review, budget tracking, reconciliation, invoicing and aged debt monitoring, • Identify opportunities for growth and proactively address risks or limitations, • Confidently communicate across the organisation, including up-managing to senior leadership and mentoring junior team members About You • 4+ years’ experience within medical communications, • Must have on-site experience, • Strong understanding of the pharmaceutical product life-cycle and medcomms deliverables, • Excellent project and financial management skills with strong commercial acumen, • Strategic thinker with a proactive, solutions-focused mindset, • Meticulous attention to detail, • Comfortable working autonomously while thriving in a collaborative team environment What’s on Offer • Competitive salary aligned to experience, • 25 days’ holiday + bank holidays + winter shutdown + holiday purchase scheme, • Enhanced sick, compassionate, maternity, paternity and adoption leave, • Private medical insurance, • Life insurance and critical illness cover, • Health cash plan or well-being allowance, • International Employee Assistance Programme, • Paid volunteer day

Since 1862, Ladurée has embodied French elegance, artistry, and refinement — renowned worldwide for its exquisite macarons, pâtisserie, and bespoke gifting collections. With over 100 boutiques across 17 countries and a growing UK footprint, Ladurée continues to set the standard for Parisian luxury in gastronomy and hospitality. As the brand enters a new phase of strategic growth in the UK, we are expanding beyond our iconic boutiques and tearooms into corporate gifting, hospitality partnerships, weddings, wholesale, and luxury collaborations. To lead this next chapter, we are seeking a visionary Head of B2B to design and deliver Ladurée UK’s commercial growth strategy — driving sustainable business development, forging high-value partnerships, and safeguarding the heritage and excellence that define our Maison. To create, lead, and execute a comprehensive B2B growth strategy for Ladurée UK that delivers profitable sales expansion across multiple channels: corporate gifting, luxury hospitality, retail partnerships, private events, and wholesale distribution. The role will balance strategic planning, business development, and operational execution, acting as a bridge between the UK Managing Director, Paris HQ, and cross-functional teams (Marketing, Operations, Finance, and Production). Key Responsibilities Strategic Leadership & Growth Roadmap • Develop a 3-year B2B growth strategy with clear revenue milestones, channel segmentation, and profitability targets., • Identify high-value growth opportunities in corporate gifting, luxury hospitality, fashion partnerships, and travel retail., • Conduct market and competitor benchmarking (i.e. Fortnum & Mason, Pierre Hermé, Hotel Chocolat, Godiva) to position Ladurée competitively in the UK luxury gifting landscape., • Build scalable commercial models — pricing, margin structures, packaging innovation, and cross-selling initiatives., • Drive acquisition of new strategic accounts in corporate, hospitality, retail, and event sectors, targeting premium brands, hotels, and institutions., • Forge collaborations with luxury hotels, airlines, and premium retailers, leveraging Ladurée’s brand equity to open new revenue streams., • Develop joint brand activations with fashion houses, department stores, and luxury lifestyle brands to elevate visibility., • Build and lead a dedicated B2B team (Sales Executive, Events Coordinator, or Wholesale Assistant) focused on client experience and delivery excellence., • Implement CRM-driven sales processes (HubSpot/Salesforce) to manage leads, forecast revenue, and measure conversion., • Oversee order fulfilment and coordination with LAB/Warehouse and Logistics teams to ensure precision, quality, and timeliness., • Partner with Marketing and Product teams (UK & Paris) to design exclusive B2B offerings — corporate boxes, event collections, co-branded editions., • Align seasonal product launches with key commercial moments (Valentines, Easter, Mother’s Day, Christmas, Ramadan, Chinese New Year, weddings)., • Strategic commercial leadership in luxury F&B, gifting, or hospitality, with a minimum of 5+ years’ B2B Management experiencing London., • Proven success in building multi-channel sales growth and delivering six- or seven-figure account portfolios., • Excellent negotiation, relationship management, and presentation skills., • Strong analytical mindset; comfortable with sales forecasting, margin control, and KPI reporting., • Deep understanding of luxury positioning, client experience, and operational standards., • Entrepreneurial and results-driven, with exceptional attention to brand integrity., • Degree in Business, Marketing, or Hospitality Management., • Experience leading commercial teams in luxury retail, F&B, or lifestyle brands., • Demonstrated record of developing and executing profitable B2B strategies., • Opportunity to shape the strategic direction of a global luxury brand in the UK., • Collaborative and creative environment with direct access to Paris HQ., • Exposure to high-profile brand partnerships, international events, and strategic launches., • Employee benefits, product discounts, and hybrid working flexibility.

KEY ACCOUNT DIRECTOR Contract: Healthcare Location: London, SW10 9NH Hours of work: 40 Hrs Per Week Contract Type: Permanent We are seeking a highly capable Key Account Director to lead a £36m per annum facilities management contract within the healthcare and NHS sector. This is a pivotal senior leadership role overseeing multi-site FM operations and ensuring the delivery of high-quality, compliant and efficient services across three major hospital locations. Job Description We’re looking for a confident, resilient Key Account Director with a strong Facilities Management background to lead a high‑profile account. You’ll oversee two Key Account Managers, drive commercial performance and play a key role in mobilising brand‑new services on the contract. So, if you thrive in a fast‑paced environment, enjoy working with senior stakeholders and want to make a visible impact - then this could be your next big step! Multi-site role with 3 main locations in London: • Chelsea & Westminster Hospital, • Royal Marsden Hospital, • Sutton Hospital What You’ll Be Doing • Deliver on mobilisation commitments following a new 10-year contract win at Royal Marsden., • Lead, mentor and empower two Key Account Managers across Chelsea & Westminster NHS Trust and Royal Marsden NHS Trust., • Build and maintain a strategic partnership between ISS and FRC, strengthening relationships and ensuring operational alignment., • Drive consistent operational performance across all sites, ensuring service excellence and compliance with Trust expectations., • Oversee financial performance, ensuring budgets, forecasts and commercial targets are met., • Ensure accurate contract information is maintained and convert data insights into service improvements., • Enhance stakeholder engagement through regular communication, aligned to Trust values and the account development plan., • Promote innovation and best practice across all locations, acting as a senior subject-matter expert and representing the organisation at internal and Trust-wide meetings. What We’re Looking For • Demonstrable experience of operating at Key Account Director level or similar senior FM leadership role – preferably in Healthcare., • Experience working within large organisations with multiple stakeholders and differing expectations., • Financially astute, with strong skills in budgeting, financial management, reporting and performance management., • Skilled in SLA management and KPI reporting., • A natural people leader with strong decision-making skills and an action-oriented approach., • Degree-level educated or qualified by experience., • Must hold a full UK driving licence., • Background in healthcare FM is a bonus. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing

Job Description: Junior Sous Chef Location: KT2 7HY Start Date: ASAP Salary: Competitive, experience-based (Currently Max: £33,000 Per Annum +KPI, Incentives, SC) Benefits: Development plans & KPI-based incentives, employee discount, on-site free parking, food voucher (£100 for full-timers and £50 for part-timers) About the Role This position is recruited by 3Koncept Consultancy (3K), a hospitality-led consultancy responsible for the concept creation, brand development, marketing strategy, and operational setup of an exciting new multi-cuisine restaurant project. While employment contracts and payroll are managed directly by the owners, 3K leads recruitment, kitchen development, day-to-day coordination, staff incentives, and long-term growth planning. The role will initially focus on the current restaurant as well as on a pop-up restaurant and tasting menu concept, launching immediately as a creative and commercial teaser for the main restaurant. This phase supports menu development, team building, marketing, PR, and brand storytelling. This is a long-term opportunity for a chef who wants to help build something new, different, and meaningful from the ground up. Flexibility During the Setup Phase Flexibility and adaptability are essential during the setup and transition phase. The kitchen will operate across both the pop-up concept and the existing hotel food operations. During this period, the Junior Sous Chef will: • Support and help establish hotel breakfast operations, including menus, prep systems, and service standards, • Work within hotel brand requirements while helping elevate food quality and consistency, • Adapt to evolving workflows, staffing levels, and service demands Conference & Banqueting (C&B) menus, packages, and operations will be led by a contracted C&B Chef, allowing the Junior Sous Chef to focus on restaurant, pop-up, and breakfast development while remaining aligned with the wider hotel operation. The Concept • Pop-up restaurant & tasting menu (launching soon), • Long-term multi-cuisine tapas restaurant & bar, • Casual fine-dining with evolving, collaborative menus, • Storytelling-led brand concept, • Hotel breakfast operations and brand-standard offerings, • Live music, terrace dining, and curated events The Role – Junior Sous Chef Working closely with 3K and the Creative Director, the Junior Sous Chef will contribute to menu creation, team formation, and kitchen culture, helping build a team worthy of a modern, multi-cuisine tapas concept. This role suits someone who: • Wants to be part of something genuinely new and different, • Enjoys building, shaping, and improving — not just maintaining, • Is comfortable with change and open dialogue, • Support the launch and operation of the pop-up restaurant and tasting menus, • Collaborate with the Creative Director to create and evolve menus, • Help recruit, train, and develop a kitchen team aligned with the brand vision, • Assist in setting up breakfast menus, prep systems, and service workflows, • Oversee day-to-day kitchen operations and cooking during service, ensuring consistency, quality, and timing, • Maintain hotel brand standards across breakfast and restaurant operations, • Lead sections during service and mentor junior team members, • Support stock control, ordering, and waste management, • Maintain high standards of food quality, hygiene, and organisation Once the restaurant is fully operational, clear KPIs, individual development plans, and performance-based incentiveswill be introduced. These are designed to: • Encourage growth and progression, • Recognise consistency, creativity, and leadership Person Specification • Passionate about food, creativity, and craftsmanship, • Highly adaptable and resilient, • Looking for a long-term role with genuine progression, • Collaborative, open-minded, and respectful, • Senior CDP or Junior Sous Chef experience preferred, • Strong kitchen operational knowledge, • Interest in multi-cuisine or tapas-style cooking, • Solid understanding of food safety and hygiene standards Hospitality is one of the hardest-working yet most neglected industries. 3Koncept was built by hospitality professionals who understand this first-hand. With neurodiversity at its core, 3K is creating environments where different ways of thinking are respected, supported, and valued. We are looking for individuals who want to break norms, challenge outdated kitchen cultures, and help set up something healthier, fairer, and more creative. This is not just about opening a restaurant — it’s about building a community, a culture, and a future. If you want to be part of something new, different, and genuinely forward-thinking — we’d love to hear from you. Bring the passion. We’ll build the platform. Let’s grow together. Job Types: Full-time, Part-time, Freelance, Zero hours contract Benefits: • Company events, • Employee discount, • Free parking, • On-site parking, • Kingston upon Thames KT2 7HY: reliably commute or plan to relocate before starting work (required)

A well-known, fast-growing food & beverage and lifestyle brand is looking for a Motion Graphics & Video Editor as they continue their journey of global expansion. This role sits at the intersection of design, storytelling, and emerging technology, focusing on producing premium motion content to elevate the brand's digital presence globally. Role: Motion Graphics & Video Editor Salary: up to £35K Location: London (on-site) Key Responsibilities • Edit high-impact video content: Turn raw footage into polished, brand-aligned narratives for social media (Reels, TikTok, Shorts), campaign launches, and store openings with strong pacing and visual flow., • Motion Graphics & Animation: Design and animate 2D elements, text, logos, and in-store menu board visuals to elevate visual storytelling., • AI-Assisted Workflow: Leverage AI-powered creative tools to generate visual assets, environments, and video content to deliver innovative work at scale., • Narrative & Sound Design: Craft compelling narratives by managing timing, sound design, and visual rhythm., • Multi-Platform Optimization: Optimize and export assets for various formats and ratios (Social, Web, Digital Screens) ensuring all technical specifications are met., • Template Development: Create reusable motion templates for global teams to maintain brand consistency during expansion. Requirements • Software Mastery: Advanced proficiency in Adobe Premiere Pro, After Effects, Photoshop, and Illustrator., • Technical Expertise: Strong experience in motion graphics, typography animation, and compositing., • AI Proficiency: Experience with AI video platforms, generative tools, and AI-assisted editing workflows., • Creative Vision: A solid grasp of typography, color theory, layout, and a keen eye for detail and brand consistency., • Social-First Mindset: Proven experience creating content specifically for social-first formats and aesthetics., • Collaborative Spirit: Ability to translate creative briefs into visual concepts and work confidently with creative teams and external partners., • Project Management: Highly organized and energetic, with the ability to meet deadlines in a fast-paced environment. And what do you get in return? This role offers some really exciting benefits including staff discounts, a class pass membership, free drinks and food, early friday finishes, KPI bonus schemes, and much more. Does this role sound like it could be for you? If so follow the links to apply with your portfolio. Please note that due to the volume of candidates, we can only respond to those who are deemed suitable for the position. Thank you for your interest

Puma Investments are looking for an Interim Internal Sales Manager join our Business Development team in London. The role is a Fixed Term Contract with a duration of 12-18 months. Puma Investments raises funds from a variety of sources including wealth managers and IFAs from the very large including SJP, Barclays Wealth, Evelyn Partners, and Cazenove, through regional players to the very small independents, from execution-only brokers and from HNWs. We also work with leading wrap platforms including Fidelity, Aberdeen, M&G and Transact. Within this role, you will work closely with the Head of Business Development to develop and grow Puma’s business. This role is a hands-on leadership role, responsible for the delivery and execution of the internal sales strategy, and for leading and developing a high-performing internal sales team. Role Responsibilities: • Provide end-to-end leadership and accountability for the internal sales function, • Lead, coach, and develop Internal BDMs to sustain high performance and compliance, • Optimise the remit, structure, and operating process of the internal business development team, refining where necessary, • Set and monitor sales activity and targets, • Ensure product champions operate with clarity, credibility, and commercial impact, • Responsibility for recruiting, training and developing IBDMs to ensure they are technically knowledgeable and able to support the intermediary market in a compliant and competent manner, • Collaborate effectively with Client Onboarding and Client Relations to ensure a seamless client journey, • Analyse and leverage data and insights to drive informed decision-making and lead sales campaigns, • Lead continuous improvement through structured coaching and development initiatives, • Own and evolve KPI frameworks and reporting using PowerBI dashboards, • Attend and effectively contribute to the Monthly Sales meeting with the Head of Business Development and Associate Area Sales Directors to define and implement sales strategy, • Arrange and attend individual monthly development meetings with each of the Internal Business Development Managers, and the Head of Business Development, • Attend and effectively contribute to weekly Client Relations and Client Onboarding meeting, • Run weekly IBDM Team meeting Experience Required: • Previous experience of leading a high-performing significantly sized internal sales function with a focus on selling tax efficient products, or case led products within financial services, • Demonstrable management, leadership and coaching capability, including the ability to identify capability gaps and guide individuals’ development in a supportive way, • Proven ability to develop deep technical understanding of product range to ensure teams compliance when communicating with clients, • A passion and desire to deliver outstanding customer service and instil that across the BDM team, • Commercially astute and results-driven, • A deep understanding of the role of an Internal BDM, • Proven ability to motivate and lead from the front with a confident and credible leadership style, • Highly organised with the ability to manage a wide range of tasks and responsibilities Personal Attributes: • Kind, • Values-driven, • Excellent communicator, • Collaborative and approachable, • Adaptable and willing to get stuck into whatever needs doing, • Depth of character and gravitas but operating with humility, • The drive and attitude to excel in a high performing environment whilst maintaining high levels of integrity, • Energy, dynamism, and passion for complex business challenge, • Organised, rigorous and disciplined, • Pragmatic and practical About Us Founded in 2012, Puma Capital Group is an award-winning investment manager operating within the tax efficient space and is a leading provider of growth capital to UK SMEs and property finance to developers and real estate investors. The Puma Capital Group comprises four businesses focused on delivering long-term sustainable growth for our investors and partners: • Puma Investments, • Puma Property Finance, • Puma Growth Partners, • Puma Public Markets Collectively the Group has over £1 billion in assets under management, supports over 14,000 investors, and has funded over £3 billion in property developments across the UK. We are proud to have assisted dozens of businesses across the UK elevate and build to deliver on their brilliant ideas. In the years since we were set up, Puma Capital Group has grown significantly. We are now around 140 people across the Group, with our staff working from our head office in London, and regional offices in Manchester and Edinburgh. It is an exceptionally exciting time for our business. Combining our already very strong track record with ambitious growth strategies, we have already developed our market share substantially and are looking to build further on our success. At Puma, we are committed to fostering an inclusive and diverse workplace. As an equal opportunity employer, we consider all applicants for employment without regard to race, religion, age, sexual orientation, gender identity, gender reassignment, family or parental status, national origin, veteran status, neurodiversity, or disability status. We strive to provide a work environment free from discrimination and harassment, where everyone has the opportunity to thrive. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development. Importantly, research shows that men typically apply for roles when around 60% of the criteria is met, however, women and other underrepresented people often only apply when they tick every box. So, if you think you have what it takes, but don't necessarily meet every single point outlined in the role description, please do still get in touch – we would love to hear from you!

Air Cargo Import cargo-partner isn’t just another logistics provider. We’re a global force, operating in more than 40 countries, powered by 160+ offices, and driven by 4,000 dedicated professionals. Since 2023, we've been part of one of the world’s largest logistics groups, giving us the strength, stability, and resources to scale fast, without losing the agility and hands on mindset that built our reputation. Joining the Nippon Express Group has further strengthened our market position and expanded our global capabilities. We operate with high standards, accountability, and a culture that empowers each individual to make an impact, not just keep the lights on. We are looking for an experienced Air Cargo Import specialist to join our team and play a key role in managing international shipments while supporting smooth operations and customer satisfaction. What you´ll do? • Consolidation:, • Manage the full life cycle of air import shipments, liaising with airlines to obtain shipment release., • Plan and manage fleet schedules, coastwise transfers, and subcontracted transportation to ensure efficient shipment collection and delivery., • Oversee External Temporary Storage Facility (ETSF) operations for swift shipment turnover., • Allocate arrival costs accurately, monitor shipment status in customs systems, and manage end to end handovers., • Maintain and update internal records, including airline handling charges, shed contacts, and customer codes, while coordinating with warehouse and air export teams., • Support audits, reporting, and KPI tracking to maintain operational efficiency., • Customer Service:, • Manage shipment documentation from origin to delivery, creating accurate work files and delivery notes., • Coordinate with customs clearance teams and schedule deliveries promptly after clearance., • Follow up on shipments requiring customer input to prevent delays and ensure proof of delivery (POD) is accurately recorded., • Source and liaise with hauliers to secure competitive, reliable transport for dedicated deliveries., • Raise and issue accurate final invoices, including applicable charges and customs duties, and verify data against customer agreements to reduce errors., • Maintain and update internal and customer specific KPIs in line with service level What you´ll need? • Proven experience in customs clearance or freight forwarding, with strong knowledge of customs procedures and freight documentation., • Proficiency in MS Office and customs systems, ideally ASM Sequoia, CHIEF, CDS, or similar platforms., • Ability to work independently and collaboratively in a fast paced environment, managing multiple priorities effectively., • High attention to detail, with a proactive, solution oriented mindset. Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services. With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference. Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us. cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background. Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow Ready to get things moving? Join our team!

Company Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history. Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 103,000 professionals. Overview At Publicis Groupe, we believe in the power of data to transform how brands connect with people. Our Data Solutions team leads a Groupe-wide initiative focused on delivering best-in-class reporting and data solutions for some of the world’s most iconic brands. We work hand-in-hand with client teams, analysts, and tech specialists to build scalable, intelligent reporting frameworks that drive insight and action. We’re now looking for a Data Analyst, Reporting & Operations to join our growing team and help bridge the gap between business and tech. If you thrive at the intersection of analytics, systems thinking, and client service—this role is for you. Applicants must have the right to work in the UK, as visa sponsorship is not available for this role. Responsibilities As a Business Data Analyst, Reporting & Operations you’ll serve as the strategic link between client-facing teams and our technical developers—translating complex requirements into clear, deliverable solutions. Your focus will span data integrations, API connectors, reporting development, and dashboard functionality. Expect to lead projects end-to-end, working across teams to deliver smart, scalable, and elegant data solutions. Client & Stakeholder Leadership • Be a trusted partner to internal client teams, ensuring expectations are met with clear timelines, technical support, and transparent communication, • Lead regular check-ins to align on goals, capture feedback, and proactively surface new needs, • Maintain a detailed understanding of project status and ensure best-in-class service delivery Data Integration & Testing • Own the setup and maintenance of API connectors and automated reporting pipelines, • Validate data quality, perform regression testing, and ensure KPI definitions match client narratives, • Collaborate with technical teams to guarantee dashboard integrity and address any discrepancies Reporting & Dashboard Development • Create dashboard wireframes, gather input from client teams, and translate into development-ready briefs, • Oversee QA processes with Data Governance and the BI team, • Coordinate testing, troubleshooting, and resolution of reporting issues, • Safely manage data sharing with non-Publicis users in line with security standards Qualifications ✔ Experience in a data, operations, or analytics-focused role ✔ Familiarity with BI and reporting platforms such as Power BI, Datorama, Data Studio, Databricks, SQL ✔ Strong communication skills and a collaborative, solutions-focused mindset ✔ An organised, proactive approach—comfortable working across teams and timelines ✔ Excitement for new technology, data storytelling, and digital marketing innovation ✔ A team player who’s passionate about making data work harder, smarter, and more creatively Benefits: In The UK, Alongside The Core Benefits Such As Pension, Life Assurance, Private Medical, And Income Protection Plan, We Also Offer: • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year., • REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care., • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching., • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave., • FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment., • GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

Service Relationship Manager Salary Range: 80,000.0 GBP - 90,000.0 GBP Location: Watford 4 days/week in office Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL (v3 or v4) and practical experience applying ITIL principles in a live service environment., • Experience managing complex, mission-critical B2B technology services, ideally in regulated or high-availability environments., • Comfortable working across technical teams, with a good understanding of software platforms, infrastructure and operational support models., • Proven ability to build trusted customer relationships and operate confidently with senior stakeholders., • Strong analytical skills, able to interpret service data and turn insight into improvement actions., • Excellent communication and stakeholder management skills., • Fluent in English, both written and verbal., • ITIL certification is strongly preferred (Foundation minimum; higher levels a plus). Job Description This role is accountable for owning the end-to-end service relationship with assigned customers, acting as the single point of accountability for service quality, performance and continual improvement. Operating within an ITIL-aligned service management framework, you will work closely with customers and internal teams to ensure services are delivered in line with agreed SLAs, drive continual service improvement (CSI), and build trusted, long-term partnerships based on transparency and outcomes. Own and manage the service relationship with assigned customers, acting as the primary point of contact for all live service matters. • Represent the customer within Scientific Games, ensuring service performance, risks and improvement opportunities are clearly understood and acted upon. • Lead and maintain ITIL-based service governance, including service reviews, SLA reporting, KPI tracking and escalation management. • Develop, agree and track Continual Service Improvement (CSI) plans, driving measurable improvements in service quality, resilience and customer satisfaction. • Coordinate with internal teams across service operations, engineering, infrastructure, testing and delivery to resolve incidents, problems and service risks. • Ensure timely and effective handling of incidents, problems and major service events, including customer communication and post-incident reviews. • Monitor service performance trends and proactively identify risks, dependencies and improvement opportunities., • Support service onboarding, transitions and changes, ensuring customers experience smooth and controlled service evolution.

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking a Account Manager for Creed in Selfridges W1. Join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week. ✂Purpose of the role This role supports the Business Manager in the achievement of objectives set by the Company.The Account Manager plays a pivotal role in upholding the brand`s prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the account through management, motivation, coaching and development of the team. The Account Manager will support the Business Manager in all aspects of running the business and will efficiently take control of the business in the Business Manager's absence. ✂Line of Reporting This role reports into the Business Manager with the Luxury Brand Ambassadors reporting into the Account Manager ✂Key responsibilities Including but not limited to: • Support the Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered., • Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines., • Achieve sales and KPI targets as directed by the Business Manager, sharing with the team in a motivational and achievable manner., • Communicate a clear brand experience and liaise with all support functions within the business, • Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing budgets in conjunction with the Head of Retail., • Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store, • Develop a strong sales plan, set financial targets and KPI’s for the team with the Business Manager., • Review performance data with the Business Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness, • Working directly with the team to ensure sales targets are met, • Support the Business Manager in managing stock levels in line with sales forecasts and budgets, • Support the Business Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage wherever possible, • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Business Manager ways to build the business., • Talent Acquisition: Collaborate with the Business Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions., • Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team are educated in how to use the on-counter technology to further support the business., • Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance. Manage situations that require attention, ie. personal grooming, punctuality, poor attendance, weak sales performance. ✂Skills/Experience Required • Previous retail sales management experience ideally in a luxury environment, • Ability to demonstrate a successful track record in leading and managing a team., • High levels of attention to detail., • Experience of dealing with clients/customers., • Ability to demonstrate a creative flair and problem-solving skills., • Excellent communication skills both written and verbal., • Proficient to use MS Office programs: Word, Excel, Outlook, Powerpoint. ✂Key Personal Qualities • Highly organised team player, able to communicate with colleagues at all levels of the business., • Eager to learn and share their knowledge, • Able to demonstrate a pro-active attitude and flexible approach., • Excellent time management, organisation, and prioritising skills., • To empower a team to achieve goals and targets., • Ability to work effectively to meet deadlines. Please note that these are not exhaustive list ✂Location This role is based in Selfridges London W1 ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.