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Literacy jobs in United Kingdom

  • Reservation Agent
    Reservation Agent
    2 days ago
    Full-time
    London

    Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.

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    No experience
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  • Warehouse Operative - Portuguese Speaker
    Warehouse Operative - Portuguese Speaker
    4 days ago
    £12.21 hourly
    Full-time
    Croydon, London

    A fantastic opportunity for an efficient and organised individual to join our team of friendly, dedicated, and energised staff who prides themselves on their commitment and work ethic. We are looking for someone to fit right in with them, and the ideal applicant would be highly organised, self-motivated, enjoy working systematically and able to work efficient processes, and thrive in a fast-paced atmosphere. Whilst part of the team, you will at times be required to work alone, so reliability to complete your work is essential. Warehouse key responsibilities: To prepare orders: This includes the accurate picking of products and inspection (best before date and packaging condition); Packing of the goods after checking; To ensure that packages are correctly handled and stored to avoid damage; Sorting and placing materials or items on to racks and shelves Management and maintaining a healthy level of raw materials, asking the warehouse manager for more whenever needed To be aware of and to follow all safety guidelines To assist in other duties as reasonably requested Skills needed as a Warehouse Operative Good organisational skills Ability to meet the physical demands of the job Attention to detail Flexible and willing to take on a variety of tasks Basic computer literacy particularly Excel and Word, Internet and e-mail Fluency in Portuguese and basic knowledge in English (at least to be able to read English product picking list)

    Immediate start!
    No experience
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  • Branch Assistant Manager
    Branch Assistant Manager
    10 days ago
    Full-time
    London

    Pay: From £30,961.32 per year Job Description: As we are currently expanding our business, opportunities have arisen to work for our company in Walthamstow E17. We supply and deliver all forms of Roofing Materials. Currently, we are looking for a Assistant Branch Manager. Role Description You will currently be a Assistant Branch Manager and have a proven track record of growing and sustaining a profitable operation. Passion and determination will be a pre requisite in order to build up a pipeline of new and existing business. You will also need to demonstrate appetite for highest level of customer service. Taking responsibility for maximising the potential sales and overall profitability of the Branch. Business development activity will be of paramount importance. It goes without saying that you will have a demonstrable track record in sales/negotiating/Stock Control and motivate your team in a hands-on role and be able to articulate innovative ideas that have resulted and will again result in new and existing customer wins. The right candidate will come to the table with a high level of energy, enthusiasm and motivation About You You will ideally have the following experience. Previous Roofing merchant or Construction related sector experience within a face to face customer service environment. Responsible for every aspect of the Branch, both Sales and operations. · Excellent Communication Skills are essential. · Experience working to challenging targets. · Able to demonstrate all of the above as well as showing an aptitude for success through confidence, accuracy and team work to ensure we achieve our service guarantees · Providing an advisory service to customers · A good level of computer literacy including Microsoft-Office especially excel. · Using Market intelligence and analysing Stock Profiles and Sales trends to anticipate future direction. The Package · You will be required to work Monday to Thursday 6.30am– 4:30pm and 6.30am– 4:00pm on Fridays No Saturdays. · Working Hours: 44.5 hours per week · Salary: £30,961.32 pa plus Bonuses Benefits · Company Bonus · Company Pension If this sounds like the opportunity for you, please apply today.

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  • Warehouse and Supply Operative
    Warehouse and Supply Operative
    18 days ago
    £32000 yearly
    Full-time
    London

    The Warehouse and Supply Operative here at Crate Brewery plays a crucial role in upholding the compliance and smooth running of our warehouse logistics. In this role you will use your developed organisational and communication skills to ensure consistently high health and safety standards, excellent service and delivery for our customers (B2B and B2C), and smooth working across teams within the group. You will work closely with the Stock and Procurement Manager, who manages this position. This role will suit you if you are self motivated and enjoy working solo, as well as collaborating with a wider team operation. Please see the core responsibilities below for more information. At Crate we offer an inclusive, creative and supportive team culture, and we always look to our team first when development opportunities arise. Employees benefit from free food and drink on working days, as well as a 50% staff discount across our sites and online shop. All staff also have access to free wellbeing support and counselling through Hospitality Action. Following successful completion of the probationary period, this role qualifies to take part in our four day week trial, so being proactive, highly organised and a great communicator is vital. Person specification • Organised with a methodical approach to managing routine task workload, • A positive, go-getting attitude, with stringent time and task management skills, • A problem solver, able to find efficient solutions in a fast paced environment, • A confident communicator with a focus on persuasive action both internally and externally, • Self motivated when solo working, and as part of a cross functional team, • Eager to collaborate with other departments or affiliate companies, and capable of working flexibly to achieve company goals, • Strong computer literacy - Google suite, Breww, Slack and Asana are key platforms used daily, • Possession of a full UK driving license (essential), • FLT license (highly desirable), • Manual handling experience (highly desirable), • Knowledge of and an interest in craft beer (desirable) Core responsibilities • Deliveries to our key customers, on time and in full, • Maintaining a high level of customer service at all times, • Assisting in the movement of goods from suppliers to warehouses and from warehouses to customers, • Ensuring Crate warehouse spaces are safe, tidy, organised, and compliant with health and safety regulations including weekly checks, • Conducting weekly stock takes, utilising stock rotation plans for optimal quality, including promptly reporting any issues or outages to the Stock & Procurement Manager, • Overseeing the storage and handling of goods, optimising space utilisation and implementing best practices in warehousing, • Handling, packing and dispatching goods on behalf of third party tenants, • Setting a high standard of manual handling, • Contributing to department meetings with the Brewery team to achieve common goals, • Assisting with procurement of raw materials for our suppliers, in line with Crate’s internal demand planning, • Monitoring supplier performance, communicating results to higher management, • Ensuring e-commerce operations are kept up to date

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  • Commercial Activities Lead
    Commercial Activities Lead
    18 days ago
    £35000–£45000 yearly
    Full-time
    Dagenham

    Rising Star Commercial Activities Lead Full time Outer East London OTE £40k+ (linked to the delivery of financial growth in our social enterprises) Why Rising Star? – because we want to attract confident, faith filled Leaders, progressives who make things happen… Our charity work and social enterprises have a sustained impact on the lives and opportunities of local people. You will lead our established commercial activities to be bigger and better, delivering increased financial surpluses alongside community benefit! We are an award-winning Christian charity, almost 100 years established, with social action written deeply into our DNA. We are highly respected within our Borough, based on our consistent commitment to improving this place. We have new-build facilities within a housing and social action campus, and an exciting extension site newly opened. Alongside our charity work, we have strong commercial social enterprises – childcare, café, facilities hire and selling food and other essentials through our social supermarket. The Street Kitchen café is busy, a bustling public welcome space open 7 days a week, all day and into the evenings. These businesses all have scope to expand and extend – can you deliver ambitious value-driven growth? The businesses need managers equipped for larger responsibilities, - can you inspire, teach and example excellence? We believe in allowing people to fly high, to reach their potential, and to exceed their own expectations. Personality, attitude, ambition and industry will weigh heavily in our assessment of candidates – perhaps more so than qualifications or experience. We will want to be confident that you can deliver financial results through enterprise. You will demonstrate business acumen, financial literacy, innovation and switched on marketing to grow our brand. We want everyone in Barking and Dagenham – and wider! - to know about Kingsley Hall, what we do and how they can become stakeholders, customers and partners. You will work with our Directorate Team and as you grow our business, you will have a key role in our Leadership succession planning. This role is designated by us as a ‘Central Post’, which means there is requirement that the postholder has a living and practised Christian faith. Applicants will need to provide evidence and an appropriate reference on this point. We believe there are Rising Stars looking for great opportunities – could you be the match for us? You should submit your application by 5.00pm on Monday 23rd February, and selected candidates will be invited to interview. Interviews will be held in Dagenham on 3rd and 4th March.

    Immediate start!
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  • Sales & Customer Service Representative
    Sales & Customer Service Representative
    29 days ago
    £30000–£50000 yearly
    Full-time
    London

    Role Overview We are seeking a professional, reliable, and customer-oriented team member to deliver exceptional customer service and support sales activities. Location : East London , Charlie Browns Roundabout Key Responsibilities • Deliver a high standard of customer service, • Respond to customer enquiries in a timely, professional, and effective manner., • Promote and sell services aligned with company objectives., • Accurately process orders, payments, and customer information., • Resolve customer issues and complaints efficiently and professionally., • Collaborate with colleagues to achieve individual and team targets. Candidate Requirements • Previous experience in sales or customer service, • Excellent verbal and written communication skills., • Strong interpersonal skills with a customer-focused approach., • Professional appearance and conduct., • Ability to work independently and as part of a team., • Basic computer literacy., • Strong organisational skills and attention to detail. What We Offer • Highly competitive salary, • Attractive commission and performance-based incentives, • Clear earning potential well above industry average, • Comprehensive training and continuous professional development, • A professional, supportive, and performance-driven working environment, • Excellent opportunities for career progression Application Process Interested candidates are invited to submit their CV along with a brief cover letter outlining their suitability for the role.

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  • Care Coordinator
    Care Coordinator
    1 month ago
    £25000–£26000 yearly
    Full-time
    London

    JOB OVERVIEW: • To provide leadership to care staff within the service., • To provide care in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, and relevant regulations under the direction of the Manager., • To supervise the care delivery within the service., • To maintain skills at a current level, and undertake such training and development as may, from time-to-time, be required to maintain practices as up to date., • This job description should be read in conjunction with the company’s staff handbook, which outlines additional policies and procedures relevant to this role. BASIC SKILLS REQUIREMENTS (including numeracy, literacy,and English-speaking abilities: • Experience in Care Coordinating minimum of 1 year, within a similar environment., • Knowledge of rota planning, ensuring adequate staff on duty with correct skill mix and fair allocation on off duty/annual leave., • Knowledge and understanding of Dols/Mental Capacity Act/Safeguarding., • Preferably NVQ level 2 or similar qualifications., • Good written and oral communication skills including an ability to be sensitive to the needs of clients with mental health issues and an ability to work collaboratively with a wide range of people including Social Workers, practitioners, and other professionals., • Good IT skills including proven experience of using Microsoft Office, particularly Word, Excel, and PowerPoint. PERSONAL ATTRIBUTES: • Listening & responsive skills., • Organised and flexible., • Able to problem solve and to recognise when to refer to senior manager., • Able to manage by example., • Able to delegate and to give clear instructions., • Ability to work under pressure, independently and as a team player., • Approachable & sympathetic., • Observant. MANAGEMENT RESPONSIBILITIES: General responsibilities of the position include: 1. Deploy and supervise team/carer when necessary., 2. Mentor new members of staff., 3. To supervise staff and ensure that all staff contribute to the efficient running of the service., 4. Maintain a smart and tidy appearance and always wear the appropriate clothing whilst on duty., 5. Be responsible for promoting and protecting the welfare of those individuals supported by the service., 6. Attend/Lead training sessions and fire drills, as required., 7. Ensure confidentially and Data Protection is adhered and no matters concerning clients or business operational are not discussed with other clients or outside the office with anyone one else., 8. Observance of Health and Safety requirements, 9. Report any accidents involving either staff or clients., 10. Work in cooperation with members of the multidisciplinary teams to maximise opportunities for service users., 11. Be prepared to do extra or other duties on occasions as requested in line with the job.

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