Head of Technology (UK&I)
hace 3 días
Windsor
Job Purpose The Head of Technology will provide leadership and strategic direction for SEKO’s UK&IE technology function, working to ensure clear ownership, accountability, and prioritisation across all areas. This role is responsible for integrating logistics and technology teams to deliver a seamless, client-focused experience, while also addressing internal operational needs. The Technology Manager will lead a cross-functional team—including Data Analysis, Business Analysis, Integration, and Client Solutions—fostering collaboration, resilience, and continuous improvement. Key objectives include: • Overseeing the delivery of technology initiatives that enhance both client satisfaction and internal efficiency., • Ensuring clear task assignment, robust documentation, and cross-training to build organisational resilience., • Balancing and aligning client-facing and internal priorities, supporting both external service excellence and internal process optimisation., • Driving the adoption of best practices, standards, and innovative solutions to future-proof the business and enable sustainable growth., • Acting as the primary point of accountability for technology outcomes, supporting the professional development of team members, and ensuring the technology function is equipped to meet evolving business needs. This position requires strong leadership, a collaborative mindset, and the ability to deliver measurable outcomes that support SEKO’s strategic objectives and long-term success. Key duties and responsibilities Technology Leadership & Accountability Provide clear ownership, prioritisation, and accountability across all technology functions, integrating logistics and technology teams for a seamless client and internal experience. • Documented ownership for all major technology initiatives, reviewed quarterly, • Reduction in decision-making delays (tracked via project management tools) Client Project Delivery Ensure technology initiatives are delivered punctually and meet client requirements, enhancing satisfaction and adoption. • All technical client initiatives completed and followed up within agreed timeframes, • Client satisfaction score as measured by NPS and post-implementation survey maintains or exceeds established benchmarks Operational Efficiency & Change Management Drive operational improvements and change management to support both client and internal value realisation. • Quantifiable operational improvements (e.g., reduced processing times, enhanced data accuracy, or cost savings) demonstrated by before-and-after assessments, • Measured increase in percentage of projects with documented change management plans Platform Adoption & Utilisation Increase adoption and effective use of technology platforms across client and internal teams. • Growth in client adoption rates of SEKO 360 platform, measured by both client numbers and feature usage, • Demonstrable decrease in manual operational tasks as a direct result of increased platform adoption by clients and vendors Internal Reporting & Metrics Management Establish and maintain robust internal reporting frameworks and performance metrics to drive data-informed decision-making across the organization. • Define and regularly review key performance indicators (KPIs) aligned with business objectives and operational needs, • Oversee the accuracy, timeliness, and accessibility of internal reports and dashboards, ensuring data integrity and actionable insights, • Support cross-functional team co-ordination to identify reporting requirements, address data gaps, and implement enhancements to reporting tools, • Track and communicate progress against targets, supporting continuous improvement and accountability at all levels, • Ensure compliance with data governance, security, and privacy standards in all reporting activities Key Skills required • Demonstrable expertise in global freight forwarding operations, including import/export regulations, multimodal transportation (air, sea, road, rail), customs compliance, and end-to-end logistics solutions., • Advanced proficiency in utilising logistics technology platforms (e.g. CargoWise), including workflow automation, system configuration, data integration, and reporting, • Strong capability in optimising system processes to drive operational efficiency, enhance user adoption, and support digital transformation initiatives, • Proven ability to lead and develop robust, high-quality client-facing systems and internal processes that drive greater adoption and business value, • Experience building and maintaining relationships with regional and global IT teams as a trusted business partner, • Skilled in identifying and implementing process, service, and technology improvements aligned with evolving business needs, • Expertise in designing and delivering critical programmes and initiatives that contribute directly to client outcomes, with careful management of delivery and engagement risk, • Ability to support clients in aligning their digital transformation agendas and project portfolios to achieve strategic business outcomes, • Strong research and analytical skills to propose solutions to client issues, industry trends, and technology advancements, • Effective at prioritising and overseeing multiple client projects, coordinating resources and deliverables, and supporting the growth and performance of development team members, • Collaborative approach to working with internal stakeholders, clients, and product development teams to build and improve the product portfolio, • Financial acumen to oversee project and department budgets, provide Statements of Work (SoW), cost estimates, and manage revenue and ROI of solutions and project teams, • Commitment to staying updated with the latest industry trends, systems, and software offerings, • Extensive data analytics abilities for shaping strategy, including generating insights, testing assumptions, validating proposals, adjusting solutions, improving processes, and tracking outcomes, • Ability to drive consistent standards and approaches throughout teams, ensuring delivered products are well-tested and error-free, • Strong decision-making skills in technology and methodology to meet both short-term and long-term business and technical objectives, • Excellent communication, interpersonal, and stakeholder management skills, with the ability to confidently express business and system scenarios and opportunities, • Self-motivated, systematic, and methodical approach to work, with strong analytical and problem-solving skills, • Commercial awareness and a commitment to excellence, quality, and success, • Cultural empathy, honesty, and approachability.