Programme Manager (Social Value)
2 days ago
Belfast
About the Company Our Client is a leading provider of social sustainability technology. Supported by their market-leading platform, our Client empowers organisations to capture, measure, and manage their social value effectively. Their holistic approach enhances clients’ social impact while driving business success, making them a trusted partner across both the public and corporate sectors. Purpose of the Role Our Client is seeking an exceptional Programme Manager to lead the strategic coordination and development of their Impact Evaluation Standard (IES) - their social value measurement framework. This is a pivotal role at an exciting time of growth and transformation for the IES. The IES is undergoing significant expansion to encompass new sectors and geographies. You will lead the development of these new models and coordinate expansion activities, requiring someone who can combine deep social value expertise with exceptional programme management capabilities. You will be responsible for the end-to-end coordination of IES development. Your work will directly shape how organisations measure and operationalise social value, ensuring our Clients' framework remains robust, credible, and fit-for-purpose across diverse contexts. This role demands both strategic thinking and operational excellence. You’ll oversee annual framework updates, coordinate new IES releases, and lead cross-functional initiatives that support the framework's ongoing development and application. Critical to success is your ability to assess metric appropriateness through an analytical lens, ensuring the framework can be effectively operationalised by the organisations our Client serves. Key Responsibilities IES Programme Leadership & Coordination • Lead the overall programme management of the Impact Evaluation Standard, coordinating development across multiple workstreams, sectors, and geographical expansions., • Develop and maintain comprehensive programme plans, timelines, and delivery roadmaps for IES evolution, including annual framework updates and innovation releases., • Coordinate cross-functional collaboration between Economics, Product, Customer Success, and Consulting teams to ensure aligned, efficient, and high-quality delivery., • Establish and maintain governance structures, decision-making frameworks, and reporting mechanisms for IES development., • Identify and manage programme risks, dependencies, and interdependencies, implementing mitigation strategies to ensure successful delivery., • Manage stakeholder expectations across internal teams and external partners, providing clear communication on progress, challenges, and priorities., • Develop tools, resources, and guidance materials that strengthen impact literacy and support use of the framework, • Work with Customer Success teams to prepare them for new framework releases, developing training materials and support resources to enable excellent customer journey and experience., • Engage with internal and external stakeholders to gather requirements, validate approaches, and ensure IES development meets market needs., • Apply deep social value knowledge to assess the appropriateness and operationability of metrics being developed for the IES across different sectors and contexts., • Challenge assumptions and critically evaluate metric design, bringing a questioning mindset rather than accepting proposals at face value., • Translate technical measurement concepts into clear, operational language that clients can understand and implement in practice., • Coordinate the integration of client insights, market feedback, and emerging best practice into framework iterations., • Lead quality assurance processes across IES development, ensuring consistency, accuracy, and adherence to standards., • Monitor emerging trends in social value measurement, ESG, and sustainability to ensure the IES remains at the forefront of industry practice Who We’re Looking For • Experienced social value professional with deep knowledge of social value frameworks, measurement methodologies, and their application and operationalisation in corporate settings across both public and private sectors., • Proven track record in programme or project management, successfully delivering complex, multi-stakeholder initiatives involving cross-functional teams and competing priorities., • Strong critical and analytical mindset with the ability to rigorously evaluate metrics, methodologies, and frameworks for robustness, appropriateness, and operationability - questioning assumptions rather than accepting proposals at face value., • Skilled at translating technical measurement concepts into clear, operational language and assessing whether proposed solutions are fit-for-purpose and implementable in real-world organisational contexts, • Exceptional communicator and coordinator, able to bring together diverse teams, facilitate cross-functional collaboration, and manage stakeholder expectations effectively, • Strategic thinker who can balance big-picture vision with operational detail, maintaining focus on both immediate deliverables and long-term programme objectives., • Digitally literate and confident using project management and collaboration tools such as Monday.com, Excel, and other business software., • Qualifications in project/programme management (e.g., Prince2, Agile, PMP) or equivalent demonstrable experience would be beneficial., • Experience with platform or technology product development lifecycles is desirable.