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  • Operations Manager
    Operations Manager
    8 hours ago
    Full-time
    Belfast

    OPERATIONS MANAGER - CANARY WHARF We are seeking an experienced and driven Operations Manager to oversee the day-to-day operations. The ideal candidate will ensure seamless operations across all departments, delivering exceptional guest experience while maximizing efficiency and profitability. This is a hands-on role requiring strong leadership, strategic thinking, and operational expertise in a hotel or property environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments Ensure compliance with health, safety, and legal regulations Monitor daily operations to maintain smooth functioning and resolve issues promptly Guest Experience: Maintain high standards of customer service and guest satisfaction Handle guest complaints and feedback professionally, ensuring timely resolution Implement initiatives to enhance guest loyalty and repeat business Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures Monitor departmental expenses and implement strategies to maximise profitability Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate) Leadership & Development: Recruit, train, and mentor department heads and teams Conduct performance reviews and implement development plans Foster a positive work culture and ensure compliance with HR policies Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs Conduct regular audits and inspections to maintain quality and consistency Drive continuous improvement initiatives Strategic Planning: Contribute to long-term operational strategies aligned with business goals Identify opportunities for innovation and efficiency improvements Support sustainability and corporate social responsibility initiatives General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates THE FIRE YOU CARRY Passionate about hotel operations and delivering exceptional guest experiences Strong leadership and people management skills Excellent communication, coaching and problem-solving abilities Exceptional financial acumen and understanding of hotel revenue streams Knowledge of PMS, POS and operational software Ability to work under pressure and adapt to changing priorities Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment YOUR PROVEN TRACK Bachelor’s degree in hospitality management or related field (preferred) Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role Proven track record in managing multi-department operations including F&B WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Senior Procurement Manager - Nautical
    Senior Procurement Manager - Nautical
    8 hours ago
    Full-time
    Belfast

    This role is hybrid, based in Weybridge, UK. Journey with us! Combine your career goals and sense of adventure by joining our ambitious Procurement team. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. Job Summary As the Senior Procurement Manager - Nautical within Marine Technical Procurement, you will play a pivotal role in collaborating with our technical, new-building, and operational teams to define and implement innovative, cost-effective solutions. Your expertise will be instrumental in sourcing and managing suppliers to ensure the Royal Caribbean fleet benefits from differentiated nautical systems that enhance vessel performance, safety, and passenger experience. Key Responsibilities: Develop and execute strategic sourcing plans for nautical categories Collaborate closely with technical and operational teams to understand project requirements and technical specifications Engage with suppliers to negotiate contracts, manage relationships, and ensure supply chain reliability Identify opportunities for cost savings, process improvements, and technological advancements Ensure compliance with safety, quality, and environmental standards across procurement activities Support new-building projects and ongoing maintenance with innovative procurement solutions including life cycle costing Collaborate with stakeholders to define SLA's and KPI's for suppliers Work Environment Up to 25% domestic and international travel as necessary What we'd love you to have: Extensive experience within nautical procurement Strong understanding of nautical systems, technologies, and industry standards Excellent negotiation, communication and stakeholder management skills Ability to work cross-functionally and manage multiple priorities in a dynamic environment Proven track record of delivering cost-competitive, differentiated solutions at scale Strong commercial mindset and a keen problem solver with a strong personal drive * Beneficial: BSc or MSc in Engineering, Business, Supply Chain Management, or similar We have high ambitions for this role and what it can deliver, so if you see yourself as a match, please apply now! We guarantee excitement, challenges, great colleagues, a unique global opportunity in a company enabling global trade. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon

    No experience
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  • Recruiter, Culinary
    Recruiter, Culinary
    8 hours ago
    Full-time
    Belfast

    This role is hybrid, based in Weybridge, UK. Applicants must live within commutable distance. Journey with us! Combine your career goals and sense of adventure by joining our dynamic team of Culinary Recruiters. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. The Role The Culinary Recruiter is responsible for delivering an efficient and effective hiring process for shipboard culinary positions. This role oversees requisition management and full-cycle candidate selection to ensure seamless recruiting experience. The Recruiter develops and executes sourcing strategies, manages pipelines, and provides market insights to leadership to support informed decision-making. In close partnership with operational stakeholders, the Recruiter leverages available resources to attract, identify, screen, and hire top global culinary talent. The role continuously evaluates and improves recruiting processes to enhance efficiency, quality of hire, and overall candidate experience. Essential Duties and Responsibilities Sources, screens, and interviews candidates for all culinary positions to work on our ships. Including support for special projects, high-volume roles, and emerging talent Partners with hiring managers to review and understand forecast talent needs and responds effectively to just-in-time hiring requests Engage stakeholders to define job requirements and applicant qualifications, ensuring alignment to a consistent set of criteria established at the start of the hiring process Determine recruiting requirements by reviewing organisational plans and objectives and consulting with managers regarding shipboard staffing needs Evaluates and selects top talent through direct sourcing and various recruitment channels to meet departmental and vessel workforce demands Executes proactive sourcing strategies to build strong talent pipelines that support both short and long-term business needs Achieves hiring targets and key performance metrics by regularly reviewing productivity reports to assess the effectiveness of recruiting strategies and processes Monitors current labour market trends and adjusts sourcing approaches to ensure continued competitiveness Interviews candidates to assess their adaptability and suitability for the shipboard environment Utilises competency-based interviewing to evaluate candidates and provides hiring recommendations to managers and fellow recruiters; may make hiring decisions for select entry-level roles Supports hiring managers with interview scheduling and coordination as needed Ensure each candidate receives an accurate and complete job description during the hiring process Communicate job offers to select candidates in accordance with company standards and policies Travel domestically and internationally to support recruitment events as required Uses reporting tools and dashboards to monitor productivity, candidate flow, and overall effectiveness of shipboard recruiting Prepares a variety of reports, including status updates, talent search summaries, and analyses of talent pools and gap areas for shipboard roles Qualifications / Skills Minimum 3 years' recruitment experience within culinary / food & beverage / hospitality Experience in high volume recruiting a plus Cruise industry experience preferred Proven ability to source, interview and screen candidates (management, specialty and high-volume roles) Demonstrated capability to recruit positions in various levels of the organisation (entry to senior level) Ability to negotiate terms and conditions with candidates within established guidelines Ability to handle multiple projects and requisitions simultaneously Ability to communicate tactfully, verbally and in writing Ability to productively work under tight time constraints with competing priorities and potentially stressful situations Working knowledge of accepted human resources recruitment practices and knowledge of recruitment processes in various countries Knowledge of world geography, time differences and demographic Proficiency with Applicant Tracking Systems (ATS) and Microsoft Office tools A passion for hospitality and the cruise industry is a must! Why Join Us? Competitive salary and benefits package, including private healthcare, pension, and travel perks Opportunities for career development and international travel Work within a vibrant, diverse, and innovative team committed to excellence Location - Based in Weybridge, UK - 4 days a week in the office. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1

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  • Assistant Category Manager - Marine Technical Procurement
    Assistant Category Manager - Marine Technical Procurement
    1 day ago
    Full-time
    Belfast

    Assistant Category Manager - Marine Technical Procurement This role is hybrid, based in Weybridge, UK. Journey with us! Combine your career goals and sense of adventure by joining our exciting team of Category Managers. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. Job Summary As an Assistant Category Manager in Marine Technical Procurement, you will work closely with our technical, New-building, operational teams and suppliers to define and deliver cost-competitive, differentiated solutions to the Royal Caribbean fleet of Cruise vessels. You will be a key contributor to the continued development and implementation of the category strategies with a strong focus on optimising the operations. You will build a broad network and collaborative relationships with internal as well as external stakeholders, implementing our category strategies and support various stakeholders as well as being involved in innovation and retrofit projects. Key responsibilities Support new-building projects and ongoing maintenance with innovative procurement solutions Contribute to building and executing on our global category strategies to ensure best in class safe, reliable and cost optimal operation Engage with suppliers to negotiate contracts, manage relationships, and ensure supply chain reliability Collaborate closely with technical and operational teams to understand project requirements and technical specifications, and support sourcing projects within the team Support the team in establishing and applying cost modelling concepts, spend & demand analysis, and evaluation of quotations Addressing day to day operational queries within your area of responsibility Work Environment Up to 25% domestic and international travel as necessary What we'd love you to have: Minimum 2 - 3 years' experience in procurement or technical sales & marketing within the maritime, transport or other relevant industry Good understanding of technical procurement Excellent communication, stakeholder management and negotiation skills Ability to work cross-functionally and manage multiple priorities in a dynamic environment Strong commercial mindset and a keen problem solver with a strong personal drive * Beneficial: BSc or MSc in Engineering, Business, Supply Chain Management, or similar We have high ambitions for this role and what it can deliver, so if you see your yourself as a match, we'd love to hear from you! We guarantee excitement, challenges, great colleagues, a unique global opportunity in one of the world's largest operators in the cruise industry. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-MB4

    No experience
    Easy apply
  • Category Manager - Marine Technical Procurement
    Category Manager - Marine Technical Procurement
    1 day ago
    Full-time
    Belfast

    Category Manager - Marine Technical Procurement This role is hybrid, based in Weybridge, UK. Journey with us! Combine your career goals and sense of adventure by joining our exciting team of Category Managers. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. Job Summary As a Category Manager in Marine Technical Procurement, you will work closely with our technical, New-building, operational teams and suppliers to define and deliver cost-competitive, differentiated solutions to the Royal Caribbean fleet of Cruise vessels. You will be a key contributor to the continued development and implementation of the category strategy with a strong focus on optimising the operations. You will build a broad network and collaborative relationships with internal as well as external stakeholders, implementing our category strategies and support various stakeholders as well as being involved in innovation and retrofit projects. Key responsibilities Support new-building projects and ongoing maintenance with innovative procurement solutions Building and executing on the global category strategy to ensure best in class safe, reliable and cost optimal operation Manage internal and external stakeholders to create partnerships that support our strategies Engage with suppliers to negotiate contracts, manage relationships, and ensure supply chain reliability Collaborate closely with technical and operational teams to understand project requirements and technical specifications Drive cross functional projects to deliver on our ambitious year-on-year cost and value generating targets Establishing and applying cost modelling concepts, spend & demand analysis, and evaluations Addressing day to day operational queries within your area of responsibility Work Environment Up to 25% domestic and international travel as necessary What we'd love you to have: Minimum 5 years' experience in procurement or technical sales & marketing within the maritime, transport or other relevant industry Good understanding of maritime industry, industry standards and technical procurement Excellent negotiation, communication, and stakeholder management skills Ability to work cross-functionally and manage multiple priorities in a dynamic environment Proven track record of delivering cost-competitive, differentiated solutions at scale Strong commercial mindset and a keen problem solver with a strong personal drive Beneficial: BSc or MSc in Engineering, Business, Supply Chain Management, or similar We have high ambitions for this role and what it can deliver, so if you see your yourself as a match, we'd love to hear from you! We guarantee excitement, challenges, great colleagues, a unique global opportunity in one of the world's largest operators in the cruise industry. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-MB4

    No experience
    Easy apply
  • Recruiter, Food and Beverage
    Recruiter, Food and Beverage
    5 days ago
    Full-time
    Belfast

    Position is hybrid and based in Weybridge, UK. Join Our Team as a Food & Beverage Recruiter at Royal Caribbean Group! Are you passionate about hospitality and talent acquisition? Do you thrive in fast-paced environments and love helping people find their perfect role? If so, we want to hear from you! Royal Caribbean Group is seeking a dedicated Food & Beverage Recruiter to join our dynamic team and help us source top talent for our world-class cruise ships. About Us Royal Caribbean Group is the world's largest cruise line, with a record-breaking year and exciting new ships launching soon! With our brands Royal Caribbean International, Celebrity Cruises, and Silversea, we operate ships across the globe, delivering unforgettable vacation experiences. Our team is passionate, innovative, and committed to excellence, and we're looking for talented individuals to join us on this journey. The Role As a Food & Beverage Recruiter, you will play a key role in attracting, assessing, and onboarding talented hospitality professionals for our onboard restaurants, bars, and catering teams. Your focus will be on managing the full recruitment cycle, from sourcing candidates to offer acceptance, ensuring we meet our staffing needs for our vibrant F&B departments across our fleet. What You'll Do Manage end-to-end recruitment for Food & Beverage roles, including sourcing, screening, interviewing, and offer management Develop and implement innovative sourcing strategies to attract diverse, high-quality candidates Engage passive candidates through social media, professional networks, and referrals Collaborate closely with onboard managers and operational leaders to understand hiring needs and role requirements Conduct competency-based interviews to assess candidates' skills, experience, and cultural fit for life at sea Provide a positive candidate experience through clear communication and professionalism throughout the hiring process Support onboarding and ensure all hiring activities comply with relevant employment standards and company policies Build and maintain candidate pipelines and talent pools to support high-volume hiring demands, often managing hundreds of roles across multiple ships simultaneously What We're Looking For Considerable proven experience in hospitality recruitment, ideally within hotels, restaurants, catering, or food & beverage environments Strong sourcing skills, including experience with direct sourcing, social media, and talent pooling utilising tools including LinkedIn Recruiter and Boolean search Ability to thrive in high-volume hiring environments, managing large candidate pipelines efficiently; our team typically makes between 200-400 hires per month across various ships Excellent interview and candidate assessment skills, with a focus on hospitality roles Proficiency with Applicant Tracking Systems (ATS) and Microsoft Office tools Excellent stakeholder management and communication skills A passion for hospitality and the cruise industry is a plus! Why Join Us? Competitive salary and benefits package, including private healthcare, pension, and travel perks Opportunities for career development and international travel Work within a vibrant, diverse, and innovative team committed to excellence Location Based in Weybridge, UK - 4 days a week in the office. Ready to embark on this exciting journey? Apply today and help us find the talent that will make every cruise memorable! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1

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  • Front of House Assistant
    Front of House Assistant
    6 days ago
    Full-time
    Belfast

    FRONT OF HOUSE ASSISTANT – CANARY WHARF We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay. This is a great opportunity for individuals passionate about hospitality who enjoy working in a guest-facing role and a team-orientated environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach Complete check-in and check-out efficiently using the hotel’s PMS Assist with reservations, room allocation, and guest requests Provide local knowledge, recommendations, and curated lifestyle tips Handle billing, payments, and procedures accurately Resolve guest concerns quickly and effectively, escalating when needed Support lobby hosting duties: welcoming, socialising, and maintaining presentation Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go Prepare and serve coffees, drinks, and light food to brand standards Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences Maintain cleanliness, setup, and replenishment of F&B areas Assist with orders, inventory checks, and receiving deliveries Follow food safety, allergens, and hygiene procedures General Operations & Team Support Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passion for hospitality and delivering memorable guest experiences Positive, energetic, and adaptable personality Strong communication skills and confidence in guest interaction Ability to multi-task and remain calm under pressure Willingness to learn across multiple operational areas YOUR PROVEN TRACK Previous hotel reception experience Experience in food and beverage services is desirable Experience using PMS and POS systems WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Hotel FOH Assistant (Reception team member)
    Hotel FOH Assistant (Reception team member)
    6 days ago
    Full-time
    Belfast

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach. Complete check-in and check-out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. Prepare and serve coffees, drinks, and light food to brand standards. Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous hotel reception experience Experience in food and beverage services Experience using PMS and POS systems Skills: Passion for hospitality and delivering memorable guest experiences. Positive, energetic, and adaptable personality. Strong communication skills and confidence in guest interaction. Ability to multi-task and remain calm under pressure. Willingness to learn across multiple operational areas. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities of the job.

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