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An exciting opportunity has emerged for a Resolutions Assignment Officer to join the Customer Resolutions team at one of Adecco's leading public sector housing clients in a full time (35 hours each week, Monday to Friday) role, initially for four months and paying up to £36,340 per annum. This is a key role as our client looks to shape their complaints function to be the best for their customers. Based in our client's Dartford Head Office for at least four days a week (Monday to Thursday with Friday working from home), the role of the Officer will be to manage and monitor the MP and Councillor inbox, ensuring that Heads of Service are chased for responses and responses achieve the quality expected. They will be responsible for providing proactive updates for MPs as well as weekly performance information with Senior Leaders. You will escalate cases of concern appropriately and be available to speak to case workers directly. Reporting directly into the Head of Customer Resolutions, the key tasks of this role will be • Managing an Outlook inbox where our client receives contact from MPs/Councillors. Messages are triaged from the location for the appropriate person to respond and they will return their draft to their inbox for it to be sent to the relevant person., • Starting cases on the internal IT system (CRM which is MS Dynamics). You will use the same case to track responses and ensure they are closed etc with responses recorded, • Reviewing draft response to ensure that they cover the key concerns that the Councillor/ MP is raising. You must be confident enough to redraft if necessary and challenge. Only applicants who feel they meet the above criteria and who are happy to work in our clients' Dartford office four days each week need apply.

Job Title: Data Engineer Salary: £59,983 to £74,979 per annum (salary offered dependent on experience) Hours: 35 hours per week Contract: Permanent Location: Mariner House, Dartford We are seeking a Data Engineer to join our Data & Technology team and play a key role in advancing Moat’s transition to a modern Microsoft Fabric data platform. This role will help design, build, and optimise enterprise data pipelines, improve data quality and accessibility, and support analytics and governance initiatives across the organisation. The role is agile, with IT equipment provided for flexible working between home and our Dartford office. You’ll work closely with BI, Digital, and Governance teams to develop scalable data pipelines, integrate source systems, and implement Moat’s Medallion Data Architecture across Bronze, Silver, and Gold layers in Fabric. This position is central to delivering Moat’s data transformation roadmap, driving automation, enabling better reporting, and ensuring strong data governance through Microsoft Purview and Fabric integration. To read about the role in more detail, please refer to the job description here: data-engineer.pdf About us At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most. Our Values: • Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities., • Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities., • Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity., • Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond. Why join us? Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025. If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you! Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com) Interested? We’d love to hear from you! If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Sunday 14th December. We will reach out via email if we would like to invite you for an interview. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. If you require any additional adjustments to the recruitment process, please email

Bank Maintenance Assistant Wimborne House, Truro Road, Gravesend, Kent, DA12 5FG £13.52 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Maintenance Assistant at our Retirement Community and Learning Disabilities Service at Wimborne House, Kent. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Bank Maintenance Assistant will include: • Undertaking site repairs and maintenance duties, • Identifying potential maintenance issues and liaising with any necessary specialists or contractors, • Carrying out planned routine works such as decorating, • Assisting in scheduled building checks and audits, ensuring safe and secure environments, • Occasional gardening duties, • Previous experience in a maintenance position is essential, • Prior experience identifying and carrying out repairs, • Experience operating hand tools and light machinery, • Good customer service and communication skills, • Ability to work alone and as part of a team Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: • A variety of online discounts and rewards from major retailers, • Health and well-being plans We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Home Care, Healthcare

Bank Catering Assistant Wimborne House, Truro Road, Gravesend DA12 5FG £12.82 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Catering Assistantat our Retirement Community andLearning Disabilities Service service at Wimborne House in Kent. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The position of Bank Catering Assistant is referred to internally at Sanctuary, as Bank General Assistant - Catering. The role of Bank Catering Assistant will include: • Helping to prepare meals and drinks, following food hygiene standards, • Working with customers, families, advocates, and staff to ensure a high standard of services, • Undertaking general duties as assigned, such as maintaining the cleanliness of the kitchen, communal areas, and customers' flats, • Identifying and reporting potential faults and hazards on site, to maintain a safe environment, • Some experience of working in a catering/hospitality environment is desirable, • Working knowledge and experience of undertaking general cleaning duties is desirable, • Good interpersonal and customer service skills, • A general understanding of health and safety in the work place Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: • A variety of online discounts and rewards from major retailers, • Health and well-being plans We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Home Care, Healthcare

Project Worker 3 Charles Street, Grays, Essex, RM17 6DX £14.01 per hour 37.5 hours and 30 hours per week available Sanctuary Supported Living is delighted to be recruiting for Project Workers at our Homelessness Service, Charles Street, Essex. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Project Worker will include: • Providing support to encourage our customers who have faced homelessness to maximise their own potentialand independence, • Assessing customers' needs by writing and updating support plans, • Being a first point of call to receive and direct all customer queries, • Developing relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity, • Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education • Handling occasional emergency situations, • Keeping accurate and high-quality written records Skills and experiences: • Experience of working with adults who have experienced homelessness, • Enthusiastic and flexible with a strong "can-do" attitude, • Ability to work as part of a team and on own initiative, • Strong organisational skills as well as functional literacy and numeracy, • Ability to react quickly to changing priorities whilst working to deadlines and targets, • NVQ3 in Health and Social Care, or willingness to work towards is essential Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata for part time, • A pension scheme with employer contributions, • A variety of online discounts and rewards from major retailers, • Health and well-being plans, • Life assurance, • Family friendly arrangements, including opportunities for flexible working, • Tax efficient savings through our Cycle to Work scheme We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Home Care, Part Time, Healthcare

As a Resolutions Partner you’ll play a central role in investigating and resolving customer complaints, ensuring each one is handled fairly, thoroughly, and in line with the Housing Ombudsman Complaint Handling Code. By collaborating with your partnered area you’ll help turn insight into meaning