Manchester
CEO We are partnering with a high-growth online retail business at a pivotal stage in its journey. With a strong brand, loyal customer base, and proven product-market fit, the business is now looking to appoint a CEO to lead the next phase of scale. This is an opportunity to take a digitally-led retail brand from successful operator to category leader-driving growth across channels, geographies, and customer segments while building a best-in-class leadership team and operating model. The Role The CEO will take full responsibility for the strategic, operational, and financial performance of the business. Working closely with the Board / investors, you will define and execute a clear growth plan, balancing top-line acceleration with sustainable profitability. You will lead a digitally native organisation, ensuring excellence across customer acquisition, retention, trading, supply chain, and brand execution. Key ResponsibilitiesStrategy & Growth • Define and deliver a clear 3-5 year growth strategy, • Scale revenue across DTC, marketplaces, and international markets, • Identify and execute new revenue streams (product, channel, partnerships)Digital & Trading Excellence, • Own performance across all digital channels (paid, organic, CRM, marketplaces), • Drive best-in-class trading, merchandising, and customer journey optimisation, • Leverage data to improve conversion, AOV, and lifetime valueBrand & Customer, • Strengthen brand positioning and ensure consistent execution across all touchpoints, • Champion a customer-first culture, improving retention and loyalty, • Oversee marketing strategy including performance marketing, brand, and contentOperations & Supply Chain, • Ensure a scalable and efficient end-to-end supply chain, • Optimise inventory, fulfilment, and logistics to support growth, • Balance speed, cost, and customer experienceLeadership & Culture, • Build, lead, and inspire a high-performing executive team, • Drive accountability, pace, and a results-oriented culture, • Develop internal capability while attracting top-tier talentFinancial Performance, • Own P&L, budgeting, and forecasting, • Deliver profitable growth with strong cash discipline, • Report to Board/investors with clear, data-driven insightsThe PersonExperience, • Proven CEO / MD / Commercial Director experience within online retail or e-commerce, • Track record of scaling a digital-first business (£10m-£100m+ revenue range ideally), • Strong understanding of performance marketing, trading, and digital growth levers, • Experience working with investors, PE, or high-growth founder-led environments, • Demonstrated success in building and leading senior leadership teamsCapabilities, • Highly commercial with a sharp instinct for growth opportunities, • Data-driven decision maker with strong financial acumen, • Deep understanding of consumer behaviour and online retail dynamics, • Operationally credible-able to execute as well as strategise, • Comfortable operating at pace in a scaling environmentStyle & Mindset, • Hands-on, sleeves-rolled-up leadership style, • Resilient, adaptable, and comfortable with ambiguity, • High energy, pace, and accountability, • Clear communicator, able to align teams and stakeholdersWhy Join?, • Opportunity to lead and scale a high-potential digital retail brand, • Genuine autonomy with strong backing from investors/Board, • Ability to shape strategy, team, and long-term value creation