Operational support jobs in NorthwoodCrear alertas

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Senior Business Continuity Analyst - Retail - 12 month contract - Inside IR35 - Watford - Hybrid Lorien's client, a leading global retailer, is seeking a Senior Business Continuity Analyst to support and deliver its Crisis Management and Business Continuity programs. This role is integral to the company’s Enterprise Resilience strategy, helping to build operational readiness and ensure rapid recovery from disruption. You’ll work closely with stakeholders across corporate and divisional functions to develop frameworks, lead workshops, conduct post-incident reviews, and maintain critical documentation. You’ll also play a key role in supporting crisis response efforts and enhancing resilience maturity across the organisation. Key Responsibilities • Support the delivery of enterprise-wide resilience plans and testing strategies., • Engage with operational teams during significant disruptions., • Facilitate training, workshops, and post-incident reviews., • Maintain and develop incident management materials across business units., • Collaborate with IT on technology resilience, disaster recovery, and cyber response., • Experience in crisis management, business continuity, or operational risk., • Strong communication and stakeholder engagement skills., • Ability to simplify complex resilience concepts for diverse audiences.

Japanese Speaking Systems Operations & Support Engineer.Full time / Part time (negotiable).Japanese Speaking Systems Operations & Support Engineer - Responsibilities:.Provide 1st line operational support for SAP or ERP systems.Handle first-level user inquiries (incidents, errors, and how-to

Trevett Services are recruiting a. The role involves delivering planned and reactive maintenance across M&E systems, contractor supervision, and critical services support, ensuring compliance with strict SLA, safety, and operational requirements. Deliver Planned Preventative Maintenance (PPM), react

A well known hospitality / restaurant group are looking to appoint an experienced Facilities Manager to oversee FM, equipment and contractor service delivery across their estate of over 100 restaurants. They operate an outsourced model which requires the management of suppliers, ensuring safe and compliant service delivery, overseeing planned prevantative maintenance (PPM) schedules, supporting field teams and responding effectively to urgent issues to minimise operational disruption. This role is based at Head office in Ruislip 4-5 days / week Key Responsibilities Service Delivery, Safety & Compliance • Ensure safe, compliant, and high-quality delivery of equipment services across the estate., • Carry out site checks as required, providing support to field teams by assessing issues and coordinating appropriate solutions., • Manage contracted services in line with SLAs, service requirements, and agreed processes., • Lead the response to emergency equipment failures, ensuring rapid contractor action to protect restaurant operations., • Manage external suppliers and contractors, ensuring compliance with performance, quality, cost, and safety standards., • Optimise supplier performance through SLA management, KPI tracking, and performance reviews., • Monitor and forecast Opex and Capex budgets relating to equipment and maintenance., • Track supplier costs and provide timely reporting of financial variances or risks., • Lead and support equipment-related and cross-functional projects, ensuring successful planning and delivery., • Evaluate project progress, address issues, and embed continuous improvement., • Prepare and present data, reporting, and metrics on service performance, budget utilisation, compliance, and risks. Person Specification • Background in multi-site quick service restaurants, retail, or hospitality operations., • Strong experience in equipment, asset, or contractor management., • Proven ability to handle urgent or emergency equipment issues calmly and decisively., • Excellent understanding of building services (M&E), • IOSH or NEBOSH certification (desirable), • Excellent communication and stakeholder-management skills., • Strong negotiation and problem-solving capabilities., • Good understanding of budgets, financial reports, and cost control., • Comfortable working cross-functionally and independently with high initiative., • Project management experience or qualification (desirable). Salary / Package • £60,000 - 65,000, • Car / Car allowance, • 25 days holiday + bank holidays, • Company pension contribution, • Staff discounts, • Flexible working At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

An opening has become available to lead a highly dynamic, fast-paced, production design support team. Operational Lead Production Design Support.

Works Manager Mains Water Replacement£61-65,000k plus electric car or allowance Location: Haringey, Camden, Lewisham & Greenwich Framework: 8-year South East Water Framework As a proud partner to South East Water, we are looking for an experienced Site Supervisor to join our team, supporting the delivery of a long-term mains water replacement programme across Haringey, Lewisham and Greenwich. This is a people-focused leadership role, reporting directly to the Works Manager. You will have 14 Supervisors reporting into you, with overall responsibility for the performance and wellbeing of approximately 40 delivery operatives working across the framework. You will lead by example, driving high standards across Health, Safety, Environment, Quality, Fleet, Operational Delivery and Customer Experience, while ensuring works are delivered safely, efficiently and right first time. Key Responsibilities * Lead, inspire and support operational teams, always placing safety at the forefront of everything we do. * Manage and develop Supervisors and delivery teams, ensuring colleagues receive the training, coaching and support required to remain competent and compliant. * Promote a right first time culture to minimise rework, defects and customer complaints. * Plan, coordinate and manage upcoming works across multiple sites to minimise disru...

We are seeking a highly organised and proactive Project Manager to support a major rail programme in York. This is an excellent opportunity to work with a leading consultancy delivering high-profile railway projects, playing a key role in ensuring effective stakeholder engagement and smooth project delivery. This is a 12 month contract role which is Inside Ir35. Requirements - Essential * Degree or equivalent experience * APM membership (or working towards) * PRINCE2 Foundation or equivalent * Strong understanding of the operational railway and infrastructure * Proven rail project delivery experience * Excellent stakeholder and communication skills * Confident decision-maker able to challenge constructively * Knowledge of commercial requirements, programme controls, CDM, CSM-RA, HS&E legislation * Experience with project budgets and GRIP Desirable * Knowledge of investment, commercial and procurement processes * Experience in Asset Protection * Understanding of maintenance techniques, possessions, and isolations Key Responsibilities * Deliver solutions for complex, externally funded, multi-disciplinary projects * Manage project risks and ensure integration with th...

The European Technical Services Manager is the driving force behind our world class technical support and product performance across the UK and Europe. The European Technical Services Manager provides strategic and operational leadership for Altros Technical Services function across the UK and Europ

As a Deputy Manager, you will play a crucial role in our management team, ensuring the smooth operation of our retail store in the Store Manager's absence. At Halfords, we prioritise our core values and are committed to delivering exceptional customer service in a dynamic, fast-paced environment. Key Responsibilities: • Lead by example to foster a customer-centric culture., • Drive sales performance and maintain high service standards., • Manage daily store operations, including compliance with health and safety and retail standards., • Schedule and manage labor effectively., • Provide on-the-spot coaching to enhance team performance and customer experience., • A year of managerial experience in a retail sales environment., • Proven track record in coaching and managing colleagues., • Strong understanding of compliance and operational standards., • Ability to meet sales targets and deliver excellent customer metrics., • Commercial acumen and awareness of industry trends., • Excellent verbal and written communication skills., • 6 weeks of annual leave., • Quarterly performance bonuses., • 25% discount on most Halfords products and up to 50% off garage bills in Autocentres., • Discounts on groceries, shopping, insurance, and more., • Family & Friends Discount Events., • Opportunities for financial planning support through Wagestream., • Access to GP services 24/7., • Share save scheme with a 20% discount on shares., • Health Cash Plan for well-being services and healthcare costs. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Job Description Back of House Supervisor We are recruiting on behalf of a prestigious 5-star luxury hotel in Watford for an experienced and reliable Back of House Supervisor to join their operational team. This is a key support role within the hotels food and beverage operation, ensuring the smoot

A global engineering company in Uxbridge seeks a Commercial Support Specialist to enhance customer interactions and ensure operational excellence. In this role, you will support customers and internal teams with timely and accurate information while managing order processing. The ideal candidate wil

The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. Assist in information gathering and troubleshooting of security based protocols related to Azure user logins.

The planned care matron will support the head of nursing and deputy divisional director of nursing in achieving consistency in operational efficiency, reduce variations, support elective care delivery, financial accountability and workforce development.The Matron will be a highly visible, accessible

You will manage loan portfolios, handle customer interactions, and support operational improvements.

Experience with Salesforce CRM or grants management systems. We are seeking a highly organised and motivated Grants & Finance Officer to support two impactful charities: the CareTech Foundation (0. This unique role combines grants administration, financial management, and operational support, helpin

Role Title: Technical Business Analyst Location: London (Hybrid – 2–3 days onsite per week) Contract Duration: Until 30/09/2026 Role Overview We are seeking a Technical Business Analyst with strong expertise in data management and banking & capital markets. The role involves close collaboration with business and technology teams to deliver data-driven solutions supporting trading, risk, regulatory compliance, and operational efficiency within the banking and financial services sector. Key Responsibilities • Collaborate with business and technology stakeholders to gather, analyse, and document business requirements related to banking products and services., • Translate business requirements into functional and technical specifications, including logical designs and user stories for development teams., • Conduct gap analysis, impact analysis, and feasibility studies for new initiatives., • Prepare detailed documentation, including BRDs, FRDs, process flows, and data models., • Perform data analysis, profiling, and validation to support solution design and regulatory reporting., • Facilitate workshops, create process flows, and maintain comprehensive project documentation., • Act as a liaison between business users and technology teams throughout the project lifecycle., • Work closely with Product Owners, Data Engineers, QA teams, and Project Managers to ensure successful delivery. Required Skills & Experience Banking & Capital Markets Knowledge (Mandatory) • Strong understanding of banking and capital markets., • Proven experience across key banking data domains, including:, • Instrument data, • Trade data, • Party / Counterparty data, • Product and Arrangement data, • Books and Legal Entity structures, • Reference data (e.g. Geography, Currency, Holidays) Regulatory Knowledge (Mandatory) • Experience working with regulatory reporting or regulatory data within banking., • Familiarity with EMEA regulatory frameworks, particularly:, • ECB reporting, • BCBS 239 (Risk Data Aggregation and Reporting) Business Analysis Skills • Strong requirements gathering, documentation, and stakeholder management skills., • Ability to produce FRDs and user stories for Agile delivery., • Excellent analytical, problem-solving, and communication skills., • Ability to work independently and manage multiple priorities in a fast-paced environment. Technical Skills • Proficiency in SQL and advanced Excel., • Strong understanding of:, • Relational database concepts, • Data modelling, • ETL processes, • Data governance principles Tools & Methodologies • Experience working in Agile / Scrum environments., • Hands-on experience with JIRA and Confluence., • Familiarity with data visualisation tools such as Power BI or Tableau (desirable). Nice to Have • Experience with cloud platforms, particularly Microsoft Azure., • Knowledge or hands-on experience with Azure Data Factory and Databricks., • Experience with risk or trading systems such as Murex or Calypso. Key Focus Areas • Strong understanding of banking and capital markets data domains., • Familiarity with EMEA regulatory frameworks, particularly ECB and BCBS 239.

Hardware Engineering Manager £85,000 + Shares + Equity UK Wide (Occasional office visits to Herfordshire) Method Resourcing are partnering with a hardware-led technology business operating in the security and IoT space, to appoint a Hardware Engineering Manager with genuine end-to-end ownership of electronic hardware delivery. This is a hands-on leadership role, not a software-first position and not a delivery-only management role. It suits someone who enjoys being close to the engineering, making technical trade-offs, and owning hardware decisions through to manufacture and lifecycle support. The Role The Hardware Engineering Manager will take ownership of a portfolio of embedded devices, leading hardware delivery from concept through to volume manufacture and long-term support. Working closely with in-house electronics, firmware and product teams, as well as external manufacturing partners, you’ll ensure hardware designs are robust, manufacturable, compliant, and scalable. This role carries real technical authority, with responsibility for design decisions, supplier management, and long-term hardware strategy. Key Responsibilities • Ownership of electronic hardware delivery across multiple products, • PCB design oversight, component selection, and BOM ownership, • Applying DFM / DFA principles to enable reliable, cost-effective manufacturing, • Managing manufacturing partners, PCB fabs, and tooling suppliers, • Handling pilot builds, yield analysis, and production issue resolution, • Managing component lifecycle and EOL risk, • Supporting firmware integration and hardware/firmware alignment, • Ensuring compliance with CE, UKCA, EMC, and safety standards, • Leading, mentoring, and developing Electronics Engineers, • Setting hardware standards, processes, and long-term technical direction What We’re Looking For • Proven experience in hardware engineering within a product-based environment, • Strong understanding of PCB design, embedded systems, and manufacturing, • Experience working directly with factories and component suppliers, • Confidence making technical decisions with commercial and operational impact, • Exposure to full hardware product lifecycles, not just early-stage design Why Apply? • Genuine ownership of hardware decisions and outcomes, • Hardware-centric organisation with in-house capability, • Long-term product roadmap and stable private-equity backing, • Equity participation for all employees (five-year cycle), • UK-wide location flexibility due to the specialist nature of the role Please be aware the employer cannot offer any sponsorship for this position.

Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We have been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors including Puma Private Equity, and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. Since then, we’ve continued to grow rapidly as adoption of AI in financial services accelerates, and we’re now scaling our engineering organisation to meet that demand. Our engineering team includes experienced software engineers and PhD-level AI specialists, with strong ties to the University of Edinburgh, giving you access to exceptional expertise and opportunities for continuous learning as part of the day-to-day work. The Role As a Software Engineer at Aveni, you’ll be responsible for building and scaling the products that sit on top of FinLLM (the UK's first LLM for the Financial Services industry) and other LLMs, enabling financial institutions to adopt AI safely and effectively. You won’t be expected to build or train the LLMs themselves, instead you’ll be engineering the platforms, services, user interfaces and integrations that bring those models to life in the hands of advisers, analysts and banking teams. Your work will focus on: • Designing and implementing robust event-driven microservices and APIs, • Building scalable, cloud-native systems on AWS, • Developing modern, responsive React front-ends, • Integrating LLM-powered capabilities into real-world workflows, • Collaborating closely with product and AI specialists to turn ideas into reliable, customer-ready features What you’ll be working with You should be comfortable with most of our core technologies: • Node.js and TypeScript, • React and modern front-end tooling, • AWS (e.g., Lambda, ECS/Fargate, API Gateway, SQS/SNS, DynamoDB, RDS), • NestJS or equivalent back-end frameworks, • Microservices and event-driven architectures We also actively embrace AI coding assistants (such as Claude Code) to speed up development, improve code quality and reduce repetitive work — and we encourage engineers to use these tools effectively. What we’re looking for: • Experience building production systems using Node.js / TypeScript, • Hands-on experience developing UIs with React, • Solid understanding of cloud-native engineering on AWS, • Experience with microservices, messaging patterns and distributed systems, • A commitment to clean code, testing, observability and operational excellence, • A proactive and motivated mindset — someone who wants to build, ship and iterate quickly, • Interest in AI-powered products and a drive to learn Join Us in Making a Difference At Aveni, we believe that diversity drives innovation. We're committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about leveraging technology to drive positive change and want to be part of a team that's shaping the future of financial services, we'd love to hear from you. We know that some people are likely to only apply where they meet 100% of requirements, but we’d like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI! What we offer: • A collaborative and innovative work environment, • Career growth opportunities towards Technical Lead and beyond, • Exposure to cutting-edge AI-first engineering practices, • 34 days holiday plus your birthday off, • Share options, • Remote and flexible working, • Life insurance, • Income protection, • Private health care, • Eyecare, • On-going career development and training, • Freebies and discounts, • Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counseling and emotional support), • Cycle to work scheme, • Pension scheme (employer contribution matched up to 5%) We’re a remote-first company across the UK, with regular off-sites and in-person gatherings that are always fun, motivating and team-focused. If you want to build high-impact technology at the frontier of applied AI and help bring new products and intelligent agents to market, you’ll thrive here.

Founded by international footballer Thomas ‘Hal’ Robson-Kanu, The Turmeric Co. is one of the fastest-growing health brands in the UK ⚡️ We make a range of 100% natural, potent, on-the-go drinks that support the health and wellbeing of people in all walks of life. Perfected for over 20 years and backed by science, our award-winning formula has supported the wellness of over 10,000 people across the UK, and is stocked in the likes of Sainsbury’s, Selfridges, Whole Foods and Planet Organic. From our HQ in Chatteris, Cambridgeshire, we produce every shot ourselves using only raw, functional ingredients – no additives, no sweeteners, no compromises. 🧑‍💻 Be sure to follow our brands as part of this exciting opportunity: 🔸 The Turmeric Co.: 🔸 Raw Hydrate: The role We’re looking for an Automation & AI Manager to support, build, and embed automation across the business, helping our teams work more efficiently, accurately, and at scale as we grow. This role is about practical automation delivery — removing manual processes, improving data flow, and enabling teams to use automation and AI tools confidently in their day-to-day work. It’s not about experimentation for its own sake, but about making the business run better. Working closely with Finance, Supply Chain, Operations, Technical, and Commercial teams, you’ll act as the central owner for automation initiatives, ensuring solutions are robust, controlled, and genuinely useful. This is a hands-on role for someone who enjoys supporting others, solving real operational problems, and building automation that actually sticks. The responsibilities As Automation & AI Manager, you will: • Identify manual, repetitive, or error-prone processes and design automation that saves time and improves accuracy, • Build, implement, and maintain automation across workflows such as:, • Reporting and data consolidation, • Approvals and controls, • Forecasting and planning support, • System integrations, • Own automation solutions end-to-end, from design through to ongoing support, • Use AI as an enabler, translating business needs into practical AI-supported solutions (not black boxes), • Ensure automated processes are understandable, well-controlled, and auditable, • Support integrations between systems such as ERP, finance tools, planning tools, and reporting platforms, • Improve data structure and consistency to enable better automation outcomes, • Support teams in adopting new tools, providing guidance, training, and troubleshooting, • Act as a trusted point of contact for automation support across the business The skillset • Proven experience delivering or supporting business automation solutions, • Strong understanding of workflow automation, data handling, and system integrations, • Experience with automation tools, scripting, low-code/no-code platforms, APIs, or AI tools, • Ability to translate operational problems into practical, scalable solutions, • Strong attention to detail, with an appreciation for controls and data accuracy, • Comfortable working closely with non-technical stakeholders in a fast-moving environment The person • Supportive, patient, and service-oriented, • Practical, impact-focused, and not overly theoretical, • Strong ownership mindset with excellent follow-through, • Comfortable navigating ambiguity and evolving requirements, • Naturally collaborative and trusted by stakeholders, • Motivated by improving how the business works day to day The benefits • Be part of a mission-driven, founder-led health brand, • High-impact role with real ownership and visibility, • Opportunity to shape how automation and AI are used across the business, • Career progression as the business scales, • Training & development support, • Employee discount on Turmeric Co. shots 🧡

Our client is an Independent Security Systems Integrator, with expertise built over four decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. The Bid Manager will be responsible for the management and coordination of the end-to-end bid cycle, ensuring effective delivery of high-quality, compliant, compelling and strategically aligned proposals. Working closely with Head of Commercial and Bids, the role will support the pursuit of opportunities that align with an ambitious growth plan, providing structured process management and robust governance throughout each bidding activity. Key Responsibilities • Lead, coordinate, and manage the full end-to-end bid cycle from opportunity qualification through to submission, presentation, negotiation support, and contract handover., • Maintain overall ownership of bid process, structure, compliance, quality, and delivery., • Develop and communicate clear bid plans, schedules, responsibilities, governance stages, and milestone reviews to ensure timely delivery., • Develop high-quality content and collateral generation, editing, and content structuring to ensure clarity, coherence, and impact. Develop compelling narratives, win themes, and value propositions to differentiate against competitors. Oversee the visual and formatting standards of the proposal, ensuring a professional, consistent, and customer-focused presentation., • Coordination of Subject Matter Experts (SMEs) to gather technical, operational, commercial, and value-based content., • Develop and manage detailed bid project plans, risk logs, compliance matrices, action trackers and lessons learnt logs., • Act as the central point of coordination for all stakeholders involved in the bid, ensuring seamless communication and alignment., • Engage with operational, technical, commercial, financial, legal, HR, cyber/security, and compliance teams to capture accurate and authoritative inputs., • Manage clarification questions, customer communications, and support the sales team during presentations, solution demonstrations, or evaluation phases., • Ensure all external communications reflect accuracy, professionalism, and compliance., • Ensure all proposals comply with customer instructions (ITT, RFP, RFI, ITN, RFQ, SQ, PQQ), regulatory requirements, and internal quality standards., • Educated to degree level or suitable experience., • Experience in line management., • Knowledge of the electronic and physical security integration industry., • Proven bid management with a minimum of 5 years’ experience., • Sales / Commercial training or experience (desirable)., • Proficiency in Microsoft Office suite., • Familiarity with bid management tools., • Familiarity with CRM systems., • APMP or similar accreditation / membership beneficial. What We Offer • Remote & Hybrid Working Supported, • Flexible Working, Around Core Hours, • Health & Wellbeing Programme, • Life Assurance (4 x Annual Salary), • 5% Matched Pension Scheme, • Carry Over Holidays (Up To 5), • Reward & Recognition Programme, • Long Service Rewards

Construction Operations & Compliance Coordinator | £25,000 - £35,000 | St Albans | Specialist Contractor | Permanent A growing specialist construction contractor in St Albans is looking for a Construction Operations & Compliance Coordinator - someone with a bit of office-based construction experience who understands documentation, compliance and the realities of live projects. You will manage health & safety and quality documentation, support accreditations, prepare RAMS and project reports, own digital document workflows, and become the go-to person for customer and Tier 1 platform systems. In short, you’ll be part of the operational backbone of the business. This is a junior but highly responsible role. Ideal for someone with at least some office-based experience in construction admin, SHEQ, project coordination or document control, who wants to build a long-term career in operations and compliance. £25k–£35k. Office-based in St Albans. Structured development. Real progression. A team that values the people who keep things running properly. If you’re organised, reliable, and quietly take pride in getting things right - this could be a very good fit.

Job Title: Head of Design Job Location: Glasgow Job Type: Permanent Annual Salary: Up to £130,000 (DoE) + Bonus + Package Client Overview Our client is a leading property development and investment group with a strong reputation for delivering high-quality, sustainable, and innovative commercial spaces. They specialize in creating environments that combine modern design with functionality, supporting businesses of all sizes to thrive. With a diverse portfolio that includes office spaces, managed workspaces, and large-scale developments, they are committed to excellence in both design and service. Their approach focuses on long-term partnerships, ensuring that every project meets the highest standards of quality, sustainability, and customer experience. Known for their forward-thinking vision, they integrate cutting-edge technology and environmentally responsible practices into every development, making them a trusted name in the industry. Their stellar growth has created an opportunity for an experienced Head of Design to join their dynamic Glasgow team. Role Overview The Head of Design is a multidisciplinary leadership position responsible for overseeing and integrating the Mechanical & Electrical, Civil & Structural, and Architecture design teams. This role provides technical authority, strategic direction, and design governance across all disciplines, ensuring coordinated, efficient, and high‑quality project delivery. The Head of Design drives excellence in design output, champions innovation and sustainability, and builds a high‑performing design culture aligned with the organisation’s commercial and operational objectives. Your responsibilities will include: • Lead the organisation’s overall design strategy across all engineering and architectural disciplines., • Ensure design outputs align with business objectives, project pipeline needs, and industry best practice., • Act as the senior technical decision‑maker, providing clarity, direction, and integrated design solutions., • Manage and mentor Design Leads across M&E, Civil & Structural, and Architecture., • Oversee resource planning, recruitment, performance management, training, and succession planning., • Ensure all design work meets technical standards, regulatory requirements, and quality expectations., • Oversee design reviews, technical audits, and approvals to maintain robustness and consistency., • Ensure design deliverables are accurate, aligned with project requirements, and delivered to programme., • Support risk assessments, value engineering, design optimisation, and constructability planning., • Represent the design function in internal leadership meetings and cross‑departmental collaboration., • Work closely with Development, Commercial, and Delivery teams to support bids, feasibility assessments, and project scoping. Requirements • Proven senior leadership experience within multidisciplinary design or engineering environments., • Strong technical background in at least one core discipline (M&E, C&S, or Architecture), with broad understanding of all three., • Track record of leading complex development projects from concept to delivery., • Excellent communication skills, with the ability to influence, challenge, and guide at all levels., • Demonstrated experience of managing and developing diverse technical teams., • Strong understanding of BIM processes and digital design methodologies., • Chartered status (MICE, MCIBSE, RIBA, or equivalent)., • Knowledge of sustainability frameworks (BREEAM, LEED, NZC strategies). Benefits • Salary up to £130K (DoE), • Bonus Scheme, • Company Pension Scheme, • 33 days annual leave, • 4x Life Assurance, • Group Income Protection (70% of salary for 2 years), • Private Medical Insurance, • Cycle 2 Work, • EV Salary Sacrifice scheme, • 24/7 access to a GP by phone or video, Mental health support with counselling and therapy sessions, Physiotherapy and health coaching services, Medical second opinions from trusted specialists, Fitness and wellbeing tools Next Steps If you're interested in this opportunity, please submit your updated CV or reach out to Lusona Consultancy for a confidential conversation. If this role isn’t quite the right fit but you’re exploring new opportunities, we would be happy to assist you in finding the perfect match.

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