38 Best optimizely Jobs in Borehamwood (January 2026)

£32000–£38000 yearly

Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client. Responsibilities: · Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. · Troubleshoot and resolve hardware and software problems in a timely manner. · Perform system administration tasks such as user account management, Active Directory updates, and software installations. · Monitor and maintain IT systems to ensure optimal performance and reliability. · Collaborate with internal teams to implement IT solutions and improvements. · Respond to and resolve support tickets efficiently. · Document technical procedures and solutions for future reference. · Assist in the setup and configuration of new IT equipment and software. · Liaise with external vendors and service providers when necessary. Requirements: · Proven experience as a 2nd Line Support Engineer or similar role. · Experience working for an MSP is advantageous. · Solid understanding of IT systems, networking, and infrastructure. · Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. · Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID). · Experience with hardware troubleshooting and software installations. · Excellent problem-solving skills and attention to detail from 1st to 2nd line level. · Effective collaborator and communicator at all levels who uses their own initiative and shares skills · Ability to work independently and as part of a team. · Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices · Demonstrated ability to quickly learn new skills · Working well under pressure, ability to prioritise work streams and refer on where required. If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team! Job Type: Full-time Benefits: Company events Company pension On-site parking Work Location: Storm IT Offices. In Person

Duties and Responsibilities: • Maintaining statistical and financial records, • Develop business strategies to raise our customer’s pool, expand store traffic, and optimize profitability, • Create and manage a relaxed, welcoming, customer-focused environment, • Dealing with customer queries and complaints, • Overseeing pricing and stock control, maximizing profitability and setting/meeting sales targets, including motivating staff to do so, • To control and operate the store in accordance with company instructions, policies, and procedures in order to minimize operating costs and maximize profits, • Conduct price and feature comparisons to facilitate purchasing, • Recruit and Train new staff and conduct induction, • Ensure high levels of customers’ satisfaction through excellent service, • Ensure racks are fully stocked, • Utilizing customer experience and everyday coaching across the team (especially during peak times), • Inform customers about discounts and special offers and managing budgets Skill/experience/qualifications: • Excellent all-around managing skills, • Strong experience in Excel, • Excellent organizational and proven ability to manage the full extent of business requirements, • Must have excellent communication and interpersonal skills, • Customer management skills, • Bachelor &/ Master’s degree or a related study and experience

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