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Service Administration Manager - Office Based Location: Banbury, Oxfordshire The Role Our client is seeking an experienced Service Manager to lead their Service Operations Team. Reporting to the Managing Director, you will be responsible for the day-to-day management of their Field Engineering Team and office-based Service Coordinators. This is an excellent opportunity for someone who thrives on improving processes, developing people and driving operational efficiency. Key Responsibilities Leadership and People Management • Line manage and develop a team of 16 field-based Service Engineers, • Oversee and support 4 Service Coordinators who handle customer communications, job booking and invoicing, • Conduct regular performance reviews, one-to-ones and team meetings, • Handle employee relations matters including absence management, disciplinaries and grievances, • Review and streamline service processes to improve efficiency and customer satisfaction, • Monitor and manage engineer workloads, ensuring optimal scheduling and resource allocation, • Analyse service data and KPIs to identify trends and drive continuous improvement, • Ensure service level agreements are met for both direct customers and distribution partners, • Maintain high standards of service quality and technical accuracy, • Ensure compliance with health and safety requirements for field operations Essential • Proven experience managing field-based or mobile engineering teams, • Strong people management skills with experience of performance management and employee relations, • Track record of process improvement and operational efficiency gains, • Excellent organisational and prioritisation skills, • Strong communication skills, both written and verbal, • Experience in the automotive industry, • Technical background in electronics, calibration or diagnostic equipment, • Salary: £38,000 - £42,000 per annum, depending on experience, • Annual leave: 25 days plus bank holidays, • Working hours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30, • Office-based role in Banbury with a friendly, supportive team, • Opportunity to make a real impact on a growing business

Field Service Manager - Office Based Location: Banbury, Oxfordshire The Role Our client is seeking an experienced Service Manager to lead their Service Operations Team. Reporting to the Managing Director, you will be responsible for the day-to-day management of their Field Engineering Team and office-based Service Coordinators. This is an excellent opportunity for someone who thrives on improving processes, developing people and driving operational efficiency. Key Responsibilities Leadership and People Management • Line manage and develop a team of 16 field-based Service Engineers, • Oversee and support 4 Service Coordinators who handle customer communications, job booking and invoicing, • Conduct regular performance reviews, one-to-ones and team meetings, • Handle employee relations matters including absence management, disciplinaries and grievances, • Review and streamline service processes to improve efficiency and customer satisfaction, • Monitor and manage engineer workloads, ensuring optimal scheduling and resource allocation, • Analyse service data and KPIs to identify trends and drive continuous improvement, • Ensure service level agreements are met for both direct customers and distribution partners, • Maintain high standards of service quality and technical accuracy, • Ensure compliance with health and safety requirements for field operations Essential • Proven experience managing field-based or mobile engineering teams, • Strong people management skills with experience of performance management and employee relations, • Track record of process improvement and operational efficiency gains, • Excellent organisational and prioritisation skills, • Strong communication skills, both written and verbal, • Experience in the automotive industry, • Technical background in electronics, calibration or diagnostic equipment, • Salary: £38,000 - £42,000 per annum, depending on experience, • Annual leave: 25 days plus bank holidays, • Working hours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30, • Office-based role in Banbury with a friendly, supportive team, • Opportunity to make a real impact on a growing business

Service Manager Location: Banbury, Oxfordshire The Role Our client is seeking an experienced Service Manager to lead their Service Operations Team. Reporting to the Managing Director, you will be responsible for the day-to-day management of their Field Engineering Team and office-based Service Coordinators. This is an excellent opportunity for someone who thrives on improving processes, developing people and driving operational efficiency. Key Responsibilities Leadership and People Management • Line manage and develop a team of 16 field-based Service Engineers, • Oversee and support 4 Service Coordinators who handle customer communications, job booking and invoicing, • Conduct regular performance reviews, one-to-ones and team meetings, • Handle employee relations matters including absence management, disciplinaries and grievances, • Review and streamline service processes to improve efficiency and customer satisfaction, • Monitor and manage engineer workloads, ensuring optimal scheduling and resource allocation, • Analyse service data and KPIs to identify trends and drive continuous improvement, • Ensure service level agreements are met for both direct customers and distribution partners, • Maintain high standards of service quality and technical accuracy, • Ensure compliance with health and safety requirements for field operations Essential • Proven experience managing field-based or mobile engineering teams, • Strong people management skills with experience of performance management and employee relations, • Track record of process improvement and operational efficiency gains, • Excellent organisational and prioritisation skills, • Strong communication skills, both written and verbal, • Experience in the automotive industry, • Technical background in electronics, calibration or diagnostic equipment, • Salary: £38,000 - £42,000 per annum, depending on experience, • Annual leave: 25 days plus bank holidays, • Working hours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30, • Office-based role in Banbury with a friendly, supportive team, • Opportunity to make a real impact on a growing business

Marketing Manager Location: Banbury / Hybrid working arrangement - one day each week About the Role Successful candidates will be responsible for developing and implementing the marketing strategy for our client and their partner. Our client, a pension scheme audit firm and their partner, an accountancy firm providing accounting and tax support to small to medium-sized businesses. Both businesses are based in Banbury, UK. Successful candidates will have a combination of hands-on marketing and people management skills to develop and motivate their marketing team to create and implement successful campaigns and ensure reliable delivery of the day-to-day marketing activities. The team is hiring a skilled Marketing Manager to produce a marketing plan and manage the team that will execute that plan. The Marketing Manager will work with key members of the accounting team to understand prospective clients and products to deliver effective marketing solutions and ultimately grow the business. This individual will lead a team of talented Marketers to raise brand awareness and generate quality leads. Responsibilities: Work with the marketing team and stakeholders to oversee the development of strategic marketing plans. Lead the execution of agreed-upon marketing plans and campaigns from concept to final analysis. Manage a team of Marketers to ensure all campaign and employee development activities are on track. Conduct regular meetings with company leadership to report status on all marketing-related activities and how they perform in relation to overall company goals. Requirements: Strong background in senior marketing and campaign-driven roles. Hands-on experience creating, implementing, and analysing marketing campaigns People management skills, including coaching, mentoring and organisational skills Refined communication, management, leadership, and analytical skills. Proficiency using marketing and content management systems including CRMs such as Active Campaigns, Canva, Adobe Premier Pro. Experience of using Microsoft packages Excellent written, verbal communication and presentation skills. Experience working cross-functionally with content, event, and social media marketing teams. 5+ years of experience in B2B marketing with a strong focus on lead generation, campaign strategy, and digital marketing. In this role, you will oversee all marketing activities to ensure the growth and long-term success of the businesses. Benefits: Hybrid working arrangement - one day each week. Flexible working hours. 25 days holiday. Competitive salary. Pension scheme contributions. Salary sacrifice benefits including electric vehicle, shopping vouchers, gym membership and many more. Success as defined by you - Our client will help to provide you with the tools, techniques, and flexibility, so you can make a meaningful impact, your way. Opportunity to grow new skills. Company and social events. A unique business culture that whole heartedly supports and nurtures employees and enables personal growth and career development. You will be embraced for who you are and empowered to use your voice to help others find theirs. To Apply Send your CV now and our client will be in touch! TPBN1_UKTJ

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