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Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French or Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities • Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained, • Analyse team performance to identify areas for coaching, improvement, and training, • Mentor team members on career development plans, diversity and inclusion, and annual goal attainment, • Conduct call audits and ticket reviews to maintain quality standards, • Act as a customer liaison to resolve escalated issues, • Participate in and lead training sessions for new hires and existing team members, • Collaborate with other functional leads on process development and knowledge management, • Act as escalation point for unresolved incidents and interdepartmental conflicts, • Lead post-incident critiques to drive continuous improvement, • Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness, • Extensive experience in a Service Desk or similar support environment, • Proven leadership, negotiation, and conflict resolution skills, • Exceptional customer support and interpersonal skills, • Excellent verbal and written communication; superior phone etiquette, • Bilingual – English and Swedish/French, • Strong initiative, attention to detail, and judgment, • Ability to multi-task and participate in flexible schedules/on-call rotations, • Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools, • Degree or equivalent experience preferred, • IT Service Management (ITSMv3) certification preferred, • Microsoft Certified Systems Engineer (MCSE) certification is a plus

Closing date: 10-09-2025 Customer Team Leader Location: 1-1A Hope Farm Precinct, Great Sutton, Ellesmere Port, CH66 2RG Pay: £13.99 per hour Contract: 25 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (5.45am), afternoons, late evenings (11pm) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shiftsWhy Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Wagestream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

HVAC Engineer | London & South East | Full Time | £45,000 - £55,000 per annum Are you an experienced HVAC Engineer looking for a role where you're valued, supported, and given room to grow? Our client is a well-established, West London-based company delivering high-quality Commercial and Residential Mechanical Services across London and the southern counties. They specialise in combining technical expertise with a forward-thinking approach-embracing new technologies, climate-conscious solutions, and outstanding customer service. We're seeking a motivated, friendly, and adaptable HVAC engineer who is experienced with Daikin, Mitsubishi, and other VRV/VRF systems, and who is open to learning new skills in the commercial heating sector. As a Mobile HVAC Engineer, you'll work across London and the southern counties, servicing, repairing, and installing a wide range of air conditioning systems. This role focuses primarily on AC systems, particularly VRV/VRF systems from Daikin, Mitsubishi, and other leading brands. We are also open to helping you gain qualifications in Commercial Gas systems, offering cross-training for engineers looking to expand their skill set. Are you the right person for the job? • City & Guilds / Equivalent NVQ (Level 3 ideal) Refrigeration & AC, • F-Gas Qualification, • Experience with Daikin, Mitsubishi, and other VRV/VRF systems, • Experience in Residential and Commercial Heating & Hot Water Systems (Beneficial but not essential), • Valid UK Driving Licence (clean and full), • Service, repair, and installation of Air Conditioning systems (VRV/VRF, split systems, etc.), • Fault-finding and diagnostics on HVAC systems, • Installation and commissioning of new AC systems, • Work on Commercial and High-End Residential properties, • Willingness to train in Commercial Gas systems for future progression, • 25 Days Annual Leave + Bank Holidays (plus one additional day per year of service, up to 10 extra days), • Earn 1.5x your normal rate for hours worked over 47.5 per week, • Performance Bonus Scheme, • Private Medical Insurance, • Company Van & Fuel Card, • Uniform, Tools, Phone and/or Tablet Provided, • Pension Scheme, • Ongoing training and development, including the latest HVAC and commercial gas technologies, with access to paid certifications and clear opportunities to grow your career, • Work on a variety of projects, including homes, shops, warehouses, leisure centres, schools, hospitals, offices, and more Your data will be handled in line with GDPR 2025-08-28 / full time

• Patient Coordinator position, • One of the UK's leading Aesthetics clinics, • Central London location, • Salary c£30k plus bonus In this client-facing role, you’ll act as a patient concierge—greeting clients, managing enquiries via phone and email, and providing personalised advice on treatments and products. You’ll handle bookings and payments, maintain accurate patient records, and support the Clinic Manager with the smooth day-to-day running of the practice. You’ll also be responsible for ensuring practitioner diaries are well-coordinated and that the clinic is fully stocked and prepared, including opening and closing duties. This is a fantastic opportunity to join a supportive team within a highly regarded, fast-paced clinic where attention to detail and outstanding service are at the heart of everything they do. Key Responsibilities • Deliver a warm and professional welcome to all clients, • Manage appointment bookings, payments, and client communications, • Provide knowledgeable advice on treatments and skincare products, • Maintain accurate patient records and manage clinic documentation, • Coordinate practitioner schedules efficiently, • Support with operational tasks, including stock management and supplier liaison, • Assist with opening and closing procedures What They’re Looking For • Previous experience in a client-facing role within a clinic or similar environment, • Exceptional customer service and communication skills, • Friendly, approachable, and confident personality with a high level of professionalism, • Strong organisational skills and attention to detail, • Able to stay calm under pressure and manage multiple priorities, • A team player with a proactive, can-do attitude Essential Requirements • Understanding of dermatology and aesthetic treatments, • Impeccable written and spoken English, • A passion for delivering excellence in every client interaction

About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: Days of Working: Monday to Friday - 08.00am-16.30pm We have an exciting opportunity for a Plumber . This role will require a full Scottish Disclosure check. This role will involve: As a qualified Plumber, you will have experience and knowledge of working on water systems and have ideally worked in a customer facing role previously. You will have a friendly flexible approach to your job and be confident in working as part of a team as well as independently. In return for your hard work and dedication our client will give you the opportunity to develop your career further, they will mentor, train, and support you in order for you to grow within the business. Tasks: • Installing, maintaining and repairing pipe including joints, valves, drains and fixtures in Commercial properties., • Responding to Plumbing emergencies, determining the issue and making repairs., • Performing regular planned maintenance of Plumbing systems, • Assist with cleaning and chlorination on both hot and cold-water systems, • CWST inspections and maintenance, • Maintenance and servicing of TMVs Essential skills and qualifications: • A UK recognised Plumbing Qualification, • A working knowledge of Water Regulations/ Byelaws, • Basic IT skills (able to use phone/tablet to record information, take photos, etc.), • Attention to detail, • Competent in working independently, • Full UK driving license, • Organised - can manage their own paperwork, • Flexible Desirable skills and qualifications: • Experience of Water Hygiene Regulations, • Experience of working in Commercial properties, • Health and Safety Training, • Good communication skills – able to liaise with clients and colleagues If you are a highly skilled individual, with leading class customer service and a positive “can do” attitude we want to hear from you. It is also essential that you have a full driving licence. This role may also include out of hours call outs. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Estate Agent Uncapped Commission, Career Progression We’re looking for a highly motivated Sales Consultant to complement our fantastic residential sales team in Cumbernauld. Why join us as a Sales Consultant? • Industry leading training and development, • Demonstrable career ladder, • Supportive and rewarding environment, • Compete for top achievers awards You’ll carry out viewings for our sales properties, always looking for new opportunities to help our customers through our other products and services. You’re someone who loves the buzz that comes from creating life-changing moments and your passion will shine through when you’re greeting people in the branch, answering the phone or going out and about to different properties. Across everything you do, you’ll need to work in line with our compliance requirements. Skills and experience required to be a successful Sales Consultant • Preferably an experienced sales person., • Previous Estate Agency experience would be desirable but not essential., • Able to generate new business in a target driven environment., • Outstanding customer care / customer service experience., • Resilient, positive, organised, numerate and detail oriented., • Excellent verbal and written communication skills., • IT literate (MS Office, internet, email systems). Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACW05731

About the team As Assistant Director, your team is responsible for a broad portfolio of high-profile, citizen-facing and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across the organisation. What we do Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via the council’s contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Enquiries range from requests for general information to help recording major life events such as births, deaths and marriages, and providing support for some of Hackney’s most vulnerable residents who are at risk of homelessness and experiencing financial hardship. As well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience, and provide well designed and efficient end-to-end service journeys. The integration of our Customer Services, Digital and Data teams creates huge opportunities to transform the services that our residents and businesses rely upon. By bringing deep insight into the service user’s experience together with data and analytics, digital technology and design capabilities, these teams are able to identify and implement opportunities to radically improve the customer experience. About the role As Assistant Director you will lead on delivering change that will fundamentally improve the experience of residents and businesses that use council services, so they can access a range of support that can improve lives. We are looking for someone who is driven by making things better for people, with ambition, empathy and curiosity. You will be: • Passionate about making services better for our residents and businesses Ambitious. This job is for someone who wants to take on big challenges and be a changemaker, • Empathic and will take the time to fully understand the customer journey and service delivery challenges, • Ready to immerse yourself in the customer journey, asking the right questions, understanding customer pain points and helping us to challenge our approach to how we do things, • Collaborative and influential. Can build high trust relationships with colleagues in other service areas to deliver meaningful improvements to the end-to-end customer journey, • Evidence led. Putting user needs at the heart of everything we do and making data informed recommendations We don’t expect you to tick every box on our job description. The most important things we are looking for are: • A strong commitment to public service, • Natural curiosity, openness and optimism, • Great people skills. You’ll have a wide range of different stakeholder relationships to manage and diverse teams to lead and develop, • Able to lead by example. Consistently displaying the behaviours you want the team to mirror Over the next year our priority areas of focus are: • Using our data, design and technology capabilities to deliver more proactive council services that help residents access the support they need as effortlessly as possible, • Working with colleagues across the council and partners to identify and deploy digital solutions for the long term, which will help Hackney tackle the biggest challenges of the next 10 years, including the cost-of-living crisis, housing crisis and ongoing funding challenges across local government, • Continuing to invest in our workplace technologies and support processes so that colleagues can be productive from Day 1 and every day thereafter, • Maximising the benefits of our investments in simple, secure and reusable cloud based technologies. Some things we love about working for Hackney: • Doing work that has a positive impact on residents’ lives, • A diverse workforce that reflects our community, • Flexibility of hybrid working and being able to have a good work-life balance, • A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays., • Membership of the excellent Local Government Pension Scheme., • Standard 36 hour week (7.2 hours per day, Monday to Friday), • Wide range of learning and development opportunities. We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team at least once a fortnight, however many of us prefer to come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future. Talk to us or ask any questions. If you’d like an informal chat about the role, please email our Director, ___ to book a call. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Closing date for applications: 21 September 2025 (22:59). Interview date: W/C 13 & 20 October 2025. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: ___ The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

Senior Estate Agent Join Our Team as a Branch Lister at William H Brown - Connells Group in Newark Why Join Us: We're seeking a motivated Senior Estate Agent to join our residential sales team at William H Brown. As a Branch Lister, you'll play a crucial role in listing and gaining new instructions for properties while providing exceptional customer service. What We Offer: • Competitive OTE of £25k with Uncapped Commission, • Clear Career Progression, • Industry-Leading Training and Development, • Opportunities to Compete for Top Achievers Awards, • Pay per Listing As a Branch Lister, you'll list properties and maintain excellent customer relationships, building rapport with clients face-to-face or over the phone, ensuring the highest level of service. What We're Looking For: • Preferably experienced as a Lister, Valuer, Instructions Manager, or Senior Estate Agent/Sales Negotiator, • Outstanding customer care/service experience, • Resilient, positive, organised, numerate, and detail-oriented, • Excellent verbal and written communication skills William H Brown is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. Ready to Take the Next Step? Apply now and become part of our team dedicated to excellence and growth. EACS07232

About The Role: One of Europe’s leading furniture consultants that work with leading international brands and are known for transformative workplace projects are looking for a Sales and Procurement Coordinator to join their London team. In this role, you will support with client communication and procurement schedules, working closely with the project team throughout the duration of the projects to ensure seamless and successful delivery. You will be responsible for putting together varying sized quotations from small boutique to multi-million pound, large scale projects, arranging project samples, liaising with suppliers and external clients whilst displaying outstanding customer service. Working in a friendly and successful team benefits on offer are hybrid working upon passing probation, clear progression paths and frequent social events. Key Responsibilities: • Creating quotes and project budgets, • Communicating with suppliers to manage timely orders, • Producing samples for clients, • Liaising with Account Managers to arrange orders, • Authorising invoices, matching them accurately against POs, • Work closely with the finance team to ensure budgets are adhered to, • Experience working in the furniture industry, • Excellent customer service skills, • Experience in a procurement or project coordination role, • Microsoft Excel proficient, • Strong organisational skills, • Good attention to detail and good time management, • Excellent very and written English By applying for this role you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.

Sales Consultant Uncapped Commission, Career Progression We’re looking for a highly motivated Sales Consultant to complement our fantastic residential sales team in Bishopbriggs . Why join us as a Sales Consultant? • Industry leading training and development, • Demonstrable career ladder, • Supportive and rewarding environment, • Compete for top achievers awards You’ll carry out viewings for our sales properties, always looking for new opportunities to help our customers through our other products and services. You’re someone who loves the buzz that comes from creating life-changing moments, and your passion will shine through when you’re greeting people in the branch, answering the phone or going out and about to different properties. Across everything you do, you’ll need to work in line with our compliance requirements. Skills and experience required to be a successful Sales Consultant • Preferably an experienced sales person, • Previous Estate Agency experience would be desirable but not essential., • Able to generate new business in a target driven environment, • Outstanding customer care / customer service experience, • Resilient, positive, organised, numerate and detail oriented, • Excellent verbal and written communication skills, • IT literate (MS Office, internet, email systems) Slater Hogg & Howison is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACW05891

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are seeking a dynamic and experienced Claims Executive to join our growing Real Estate team. This role involves managing clients and claims, demonstrating advanced problem resolution skills and the ability to communicate effectively with key accounts. The successful candidate will provide coverage advice, advocate for the best possible outcomes for clients, and lead client meetings and claims reviews. How you'll make an impact Key Responsibilities: * Claims Handling: • Provide technical advice for complex claims, managing expectations regarding the claim process, policy, and legal liability., • Manage claims from receipt to conclusion, ensuring compliance with FCA protocols and regulatory requirements., • Arrange appointments with loss adjusters or suppliers, liaise with senior claims colleagues, and ensure timely processing of claims notifications., • Proactively assess claim status and ensure all parties are informed of progress. Customer Service: • Lead tailored Claims Customer Engagement with identified clients, building strong relationships to promote satisfaction., • Communicate complex information clearly and seek customer feedback for continuous improvement Develop the Claims Function Strategy: • Collaborate with cross-functional teams to identify revenue opportunities and implement change programs., • Proven experience in claims handling, particularly within the real estate sector., • Experience holding delegated authority, • Strong problem-solving and communication skills., • Ability to manage complex insurance arrangements and provide technical advice., • Experience in data analysis and interpretation., • Knowledge of regulatory requirements and industry practices. #LI-ET1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are seeking a Professional Indemnity Senior Claims Handler to join our team at Caytons a Gallagher Bassett company. This role is pivotal in ensuring claims are handled efficiently, economically, and in alignment with service standards. The successful candidate will contribute to Caytons Claims' reputation as a market-leading TPA claims function by delivering excellent service and maintaining high-quality standards. This opportunity offers both hybrid and remote working options. How you'll make an impact • Investigate and develop strategies to resolve claims promptly and cost-effectively., • Adhere to departmental SLA’s and KPI’s, ensuring service levels are consistently met., • Provide guidance and support to Claims Handlers and Assistants., • Review policy coverage and liaise with panel solicitors as needed., • Ensure insurer clients’ claims and reserving philosophies are consistently applied., • Take a proactive approach to investigation, ADR, and negotiation to minimise litigation., • Report and refer individual matters to insurer clients as required., • Experience in a similar role; insurance/legal qualifications are desirable., • Strong technical Professional Indemnity claims experience and product knowledge., • Customer/client-focused with a proven track record of delivering results., • Comprehensive business, industry, and market knowledge., • High attention to detail and ability to produce accurate work under tight deadlines. #LI-PH1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Location: Not Specified Type: Permanent Salary: £28,000 - £30,000 Per Annum Orka Financial is partnering with a global company based in Reading who are seeking a detail-oriented and proactive Credit Controller to join their growing finance team. The successful candidate will manage customer accounts, ensure timely payments, and help maintain healthy cash flow for the business. The Credit Controller position reports directly into the Finance Manager assisting with managing client relationships, delivering excellent customer service. Key Responsibilities: • Monitor and chase overdue invoices via phone, email, and letters., • Assess and manage credit risk for new and existing customers., • Reconcile customer accounts and resolve any payment queries., • Maintain accurate records of credit control activities and payment agreements., • Work closely with the sales and finance teams to address account issues., • Prepare regular reports on debtor status and credit control performance., • Escalate overdue accounts when necessary in line with company policies. Skills and Experience:, • Previous experience in credit control or accounts receivable., • Strong communication and negotiation skills.

Location: 2 Oxford Street stores & Stratford City store Oyster card provided for travel We are looking for an experienced Multi Skilled Engineer with a HVAC (Refrigeration) bias to maintain and repair all operational equipment within high street retail stores. You should be capable of delivering to the highest level of service for the client. Answering queries, overseeing planned PPM/compliance works and keeping the client informed of site activities. You will be assisting contractors and sub-contractors and ensure compliance with all statutory obligations and completing all work-related documentation accurately and on time. You should be capable of having a flexible approach to work and working hours, with a pro-active and positive approach to work. You will be expected to effectively prioritise your own workload whilst assisting other engineers/staff with their duties as required. The ideal candidate would be qualified at a City & Guilds level with experience within a maintenance / facilities management environment. You should be committed to the delivery of excellent customer service. You should have a good understanding of current Health & Safety legislation and building Statutory Compliance and be able to apply this to the role. It is essential you can carry tools and equipment by hand of up to 20kg, be able to ascend/descend vertical access equipment, work at heights, are available to join a call out rota, and hold a full UK driving license. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Aleksandra Otlewska at . Since 1987, Mitie's 76,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

Responsibilities will include, but will not be limited to: Providing exceptional customer service via phone and email in the French language Assisting with customer enquiries and resolve any issues with a friendly and positive approach Developing good relationships with a diverse and dynamic team t

Responsibilities will include, but will not be limited to: Providing exceptional customer service via phone and email in the Polish language Assisting with customer enquiries and resolve any issues with a friendly and positive approach Developing good relationships with a diverse and dynamic team t

Are you an HR professional who enjoys problem-solving and delivering great service? Join our friendly, supportive team as an HR Advisor and take your next step in a varied, client-facing role. Whether you’re moving up from an HR Assistant role or looking for a fresh challenge, you'll enjoy hybrid working, strong development support, and great benefits - including a discretionary annual bonus scheme, private medical insurance, a health cash plan, and a generous holiday allowance - all within a collaborative and people-focused environment. Benefits of joining our team: • £32,000 – £36,000 per annum (pro rata for part time work), depending on experience, • 25 days' holiday, plus Bank Holidays (pro rata for part time work), • Discretionary bonus scheme (annual), • Training & development opportunities, • Health cash plan benefits, • Private medical insurance, • Employee assistance programme, • Discount scheme, • Death in service benefit, • Company pension scheme In this fast-paced, generalist role, you'll be the first point of contact for our clients, delivering top-notch HR advice across a range of areas by phone and email (a good working knowledge of employee relations processes is essential). You’ll thrive in a supportive team environment while providing exceptional customer service. This role is perfect for you if you have experience as an HR Assistant or Administrator, providing basic HR advice in your previous role, or if you’re already an HR Advisor looking for a fresh opportunity. We're looking for someone eager to learn and ready to take the next step with our support. What you will do: • Provide first line HR advice via telephone and email to clients (issues ranging from holiday calculations, maternity queries, disciplinary and grievance processes, redundancies and more!), • Assist senior colleagues with more complex cases including disciplinary & grievance, performance & absence management, redundancies and the occasional TUPE or settlement agreement (don't worry we will work together on these cases!), • Review employment documentation ensuring compliance with current legislation and best practice, • Assisting with recruitment for our clients, • Previous experience in an HR Advisor or HR Assistant role is required, • Solid understanding and knowledge of UK employment law is essential, • Previous employee relations experience would be advantageous, • Proven track record in providing excellent customer service, • Strong and proactive communicator with the ability to adapt styles and build rapport with clients, • Ability to produce high quality correspondence and documentation with excellent attention to detail, • Self-motivated with an adaptable and flexible approach and a good sense of fun, • Good team player with a can-do attitude, • Excellent organisational skills with attention to detail and able to meet deadlines, • First rate IT skills including Microsoft Office and ability to use new systems with training, • Due to large volume of applications we cannot always contact all applicants. If you do not hear from us within 10 days, please assume that you have been unsuccessful on this occasion.

Multi-Skilled Technician Job ID 235685 Posted 27-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) London - England - United Kingdom of Great Britain and Northern Ireland Job Title: Multi Skilled MECH biased Engineer CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Multi Skilled Mechanically biased Engineer to join the team located in [LONDON LIVERPOOL STREET]. The role will be to provide an effective planned and reactive mechanical and multi skilled maintenance/repairs to a clients’ site. To complete processes and procedures to ensure both Business/client satisfaction and perception. Ensure site compliance with local legislations and provide planned and reactive maintenance to site assets. Build close working relationships with key stakeholders to ensure smooth service delivery above expectations. Provide support and assistance to Account Manager with all aspects of the contract delivery manage key suppliers to ensure a professional delivery is achieved and all works are conducted professionally. Occasional cover on CBRE contracts to assist with staffing levels will be required within the role Key Tasks Core Responsibilities: Inspect, maintain, and replace mechanical components including: Strainers Non-return valves (NRVs) Pumps (booster, circulation, sump, etc.) Expansion vessels Pipework and fittings Mechanical seals and couplings Diagnose faults and carry out repairs on HVAC systems, chilled water systems, and heating systems. Support installation and commissioning of new mechanical equipment. Liaise with other engineering disciplines (electrical, controls) to ensure integrated system performance. Maintain accurate records of work completed, parts used, and system performance. Ensure compliance with health and safety regulations and risk assessments. Attend CBRE QHSE short course when required Arrange training of contract team to ensure that staff are competent to undertake works Issue of quotation to client when required via Webquote Operations day to day requirements from client to be managed by Account Manager or his representative Accessible for out of hours queries/phone calls to assist operation to the building Conducting OP61 & OP63 quality audits at each of the mobile sites in the region on a monthly basis and uploading on the QHSE Management Portal Liaising with QHSE or Account Manager when internal audits are conducted Responsible for closing out N/Cs following QHSE audits Implementation of operational processes to facilitate in efficient operation of the contract Assist the contract/business in creating innovative tools or creating new innovative ideas to facilitate the maintenance to the contract Application of organisational policies and procedures Success Measures/Objectives Contract KPIs met Contract SLAs met Staff’s performance is on high standard The Quality, Health, Safety + Environment responsibilities are managed Contract is statutory compliant Completion of Planned Maintenance + Reactive works are completed effectively and efficiently Sub contracted services are carried out, managed efficiently and effectively as per the schedule Core Competencies Responsiveness Reliability Understanding the customer Accessibility Competence to Deliver Innovation Person Specification Skills: Educated to a minimum of City & Guilds level 3 or equivalent in a Electrical discipline Able to organise workload and manage the completion of the planned & reactive tasks Able to complete and review site specific risk assessments Able to compile and manage the Log Book system and encourage management of the log books through the team Able to be mobile and respond to any urgent queries from the customer which may require site attendance IOSH Managing Safely (desirable) Ability to interrogate and operate BMS’s systems Knowledge: Good understanding of the CAFM system Understanding of Statutory & Mandatory Compliance Understand the customer’s requirements in line with the contract scope Knowledge of operations of plant and related equipment Experience At least two years at a similar level or equivalent Knowledge of current technical standards in relation to Fire Alarm Systems, Generators, Mechanical and Electrical Services, HV & AC and Water Systems Treatment Knowledge of Lifts and associated services Excellent knowledge of the operation of Mechanical & Electrical Services and plant. Ability to interrogate and operate BMS’s systems Knowledge of business-critical services i.e UPS and Comms Rooms etc. Needs to be able to maintain high standards of service levels with the team Client facing, to be able to work in different environments and be able to communicate with different internal and external customers Aptitude Needs to be a good team worker Self-starter Requires little supervision for completing the task Good problem solver Motivator to the team Organised Able to prioritise and deliver within high pressure Business critical environments Committed to the delivery of excellent customer service

Host Responsibilities: Greeting and assisting guests/visitors with confidence The host must be flexible to work Saturdays Providing excellent customer service in person and over the phone Preparation of refreshments including teas and coffees Handling incoming calls and directing them appropriately

Come and join us as a results driven Sales Assistant on a flexible hours basis to deliver sales and exceed customer expectations as part of a hugely successful branch team. The Sales Assistant role is customer facing, providing the best service on our trade counter and over the phone, maximising sa

Closing date: 12-09-2025 Customer Team Member Location: 43-49 Tattenham Crescent, Tattenham Corner, Epsom, KT18 5NX Pay: £12.60 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience, • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members, • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be, • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together, • Support your local community – get involved in all kinds of activities and events! This job would suit people who have, • A genuine care for the needs of customers and members, • Great people skills, with the ability to build positive relationships with customers and colleagues, • A positive approach to change and problem solving, • The flexibility to work a range of different shiftsWhy Co-op?, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Wagestream– a money management app giving you access to a percentage of your pay as you earn it, • 31 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Full, paid training and dedicated support for your personal development and career progression, • Rotas shared three weeks in advance and accessible on your phone

Are you a proactive, highly organised professional with a passion for operational excellence and client success? The HR Dept South London are looking for a dedicated Business Operations Manager to play a pivotal role in overseeing our daily operations, managing customer relationships, coordinating HR functions, ensuring health & safety compliance, and driving business development. If you thrive in a dynamic environment and are ready to make a genuine impact, we invite you to apply. Full Time - 40 hours per week. Monday to Friday (alternative hours will be considered for the right candidate) Benefits include a discretionary bonus scheme, contributory pension, 28 days holiday (inclusive of bank holidays) and training and development opportunities. As Business Operations Manager, you will be responsible for ensuring our internal processes run smoothly and that our clients consistently receive exceptional service. You'll act as the central hub for a wide range of business activities, fostering strong relationships and supporting our team's ongoing success. Key Responsibilities: • Onboard and support new customers, ensuring a smooth transition and setup process for each customer., • Conduct regular visits and maintain ongoing communications with existing customers to identify opportunities for additional services and ensure high levels of satisfaction., • Act as the central point of contact for all office operations, ensuring business continuity by managing office and phone coverage., • Efficiently resolve day-to-day operational issues, maintaining a steady workflow and supporting overall business efficiency., • Coordinate HR activities in collaboration with external advisors, manage HR documentation, and address employee relations issues as they arise., • Provide hands-on support and guidance to staff, assisting with problem-solving and addressing daily challenges., • Implement, monitor, and ensure compliance with health & safety policies and procedures across the organisation, responding to concerns proactively., • Previous experience within a similar role (with sales knowledge/background) would be an advantage., • Exceptional written and verbal communication skills., • Proven problem-solving abilities and a solution-oriented approach., • Outstanding organisational skills and a proactive attitude towards work., • Collaborative team player with a flexible, positive outlook. About our client We work with a wide range of businesses, providing practical, hands-on HR support — from drafting employment contracts and managing disciplinaries to guiding employers through every stage of their journey. Our services range from complete HR outsourcing to one-off projects, all designed to help businesses achieve their goals with confidence. If you’re passionate about delivering exceptional solutions and want to make a real difference to local businesses, we’d love to hear from you. Due to large volume of applications we cannot always contact all applicants. If you do not hear from us within 10 days please assume that you have been unsuccessful on this occasion.

Customer Service Advisor Customer Service Advisor (Surveys and Reviews) To support the Mortgage Services and Lettings businesses by carrying out telephone surveys at case activation and collating completion survey data. Carry out any other surveys as directed by the Customer Relations Manager/ Senior Customer Relations Adviser. Provide support and assistance to other team members and line management by undertaking any other duties as required in order to meet the aims and objectives of the Quality Assurance department and the business in general, and as directed by the Lead Customer Relations Advisor. Duties Include: • Contributing to Quarterly performance reviews and Weekly Team Meetings., • Sharing accurately produced MI from data for Customer Relations and Case Checking with the wider business., • Ensuring that completed surveys are accurately and promptly recorded on the business systems, with any required further correspondence appropriately referred on after completion of the call., • Confidentially complete telephone surveys with a sample of the Groups Mortgage Services and Lettings customers, in accordance with the Group’s methodology, and as directed by the Customer Relations Manager /Senior Customer Relations Adviser., • Ensuring customer feedback is accurately documented on all cases., • Where required, accurately log complaints onto OSCAR. Ensure update letters are issued to customers in accordance with OSCAR tasks. Process customer refunds and compensation payments., • Respond positively and act upon feedback received from Managers or Leads in order to maintain competence in the role in accordance with the team’s training & competency scheme., • Share process and procedure improvement ideas with Managers., • Promote a consistent, high quality, customer-focused approach to business processes, ensuring that you contribute to the Consumer Duty obligations, considering these obligations in all actions and decisions that are taken, and ensure this requirement is adhered to at all times., • Understanding other departments and how your role fits into these., • Maintain knowledge by taking and passing all annual testing., • Understand the Complaints Process., • Communicate professionally to internal and external customers, • Ability to organise, prioritise and handle varied and heavy workload, • Able to work and meet deadlines, • Confident on the phone, • Problem solver, • Highly numerate, • Computer literate, • Attention to details, • High level of accuracy Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. MS02803

We are looking for a dedicated and experienced Property Manager to join our team in Romford. This is a fantastic opportunity for someone looking to further their career in property management, with a full career path and support provided. If you are enthusiastic about property management, we would be excited to hear from you. Benefits of being a Property Manager at haart Estate Agents in Romford • Basic salary range of £24000 to £31500 per year, dependent on experience, • Additional £8,125 earnings expected through uncapped commission, • Minimum on-target earnings of £32125+ per year, • Company Car, • Career progression opportunities, • Company smart phone, for completing role-related tasks, • Industry-leading training, • Earn a nationally recognised qualification (inc. ARLA), • 24/7 Access to our Employee Assistance Programme, providing you support with your mental health, legal issues, and much more, • Eye care, • Up to £500 for each successful Employee Referral you make, • 30 days' annual leave*, • Booking and conducting property inspections, • Negotiating tenancy extensions and/or renewals, • Co-ordinating with contractors, to manage maintenance and/or repair issues at properties, • Deposit returns, • Resolving rental arrears, • Processing eviction requests, • Ensuring properties meet all regulatory health and safety standards, • Building and maintaining strong relationships with landlords and tenants, • Managing complaints, • Minimum 1+ years' previous experience in a Property Manager role, • Outstanding customer service, • Good telephone manner, • You must hold a valid Full UK Driving Licence, • If you hold an automatic-only driving licence, you may not receive a company car immediately. As such, you are required to have full access to your own vehicle that can be used for work purposes until such time as a company car is provided to you (no car allowance provided whilst using your own vehicle), • Full UK Driving Licence, • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006), • Proof of Address, • National Insurance Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. 30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website

Maintenance Administrator £25,000 - £29,000 + Mon-Fri + Hybrid + Progression + Company Benefits Hertford Do you have a background in Administration, Co-ordination or Scheduling? Are you looking to join a growing electrical contractor offering a stable, permanent role with an excellent working environment, progression opportunities and the ability to work from home once a week? On offer is the opportunity to join one of the fastest growing Electrical Contractors in the London area, who have had a big uplift in work, gaining extra service contracts in both domestic and commercial sectors, due to this they are looking to add another administrator to the team. This varied role will see you responsible for co-ordinating and scheduling electrical testing appointments on behalf of residents and property managers both via email and over the phone, updating job management systems, uploading reports, sending confirmation letters and texts and being one of the first ports of calls for any client issues. This role would suit a candidate with a background in Scheduling, Coordination or Administration looking for a stable, permanent role with a company who have a great culture and future opportunities to increase your responsibilities. The Role: Arrange and Schedule Electrical testing appointments Updating job management system, uploading reports Client communication - residents and PM's Handling complaints via phone / email Mon-Fri - 40 hour week The Person: Maintenance Administrator or similar Background in Scheduling or Co-Ordination Commutable to Hertford Reference: BBBH20845B Keywords: Admin, Administrator, Co-ordinator, Maintenance, Electrical, Contractor, Electrician, Scheduling, Customer Service, Hertford, London If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. TPBN1_UKTJ

Trainee Technician, Watford , Competitive Salary Overview Looking for a hands-on role with a leading company in intelligent transport solutions? SRL are at the forefront of traffic management innovation, providing temporary traffic systems like portable signals, message boards, and CCTV. Our mission is to create safer, more efficient roads through sustainable solutions. About the Role The Primary role of a Trainee Technician is to support the depot daily and, on a rota'd, out of hours on call with delivery and setup of portable traffic lights and collections. Carry out battery exchanges on site, along with carrying out inspection and repairs of our TFL hire fleet and trailer hire fleet in our own depots as well as at our customers locations and sites. To meet objectives and targets set by the Regional Manager. PPE, a mobile phone, company van and a fuel card will be provided. Hours of work will be 42.5 weekly. Overtime will be applied on a as and when required basis- on call rota between the Technicians is expected on a rota basis to meet the depot requirements. Shift pattern: 8am – 5pm Monday to Friday. Overtime, call out rates & fixed price rates are all claimable and can be discussed further during the interview process. Key Accountabilities Ensure that all works conducted within our depots and at our customer sites are undertaken with the full regard for the safety of yourself, your colleagues, and our clients, whilst ensuring all areas are always maintained to the highest standards of housekeeping. Ensure that all works conducted are undertaken with the full regard for the environment, with the aim of preventing or minimising any pollution incidents. Follow all company health and safety procedures, whilst being alert and able to identify potential hazards to ensure these risks are either removed or the hazard minimized to an acceptable level of risk. Supporting a “Don't walk by” culture by Reporting, near misses, with an aim of preventing these instances developing into a potential accident. Read, sign, and comply with all company toolbox talks, risk assessments, method statements and COSHH assessments. Whilst attending client's sites, conduct yourself in a courteous and professional manner. All client local site rules must be followed whilst working at their premises or sites. Responsible for building and maintaining professional working Relationships with your colleagues in all departments. Responsible for the safe working procedures always. Responsible for carrying out full inspection, service and repair of our hire fleet. Responsible for completing all relevant inspection paperwork for all assets that have been worked on. Identifying fair wear and tear and customer damage. Responsible for cleanliness and legal compliance of your vehicle by carrying out daily checks along with work tools and spares stock. Responsible for making sure that all SRL checked equipment is fit for purpose and quarantined if not until repairs have been carried out. Responsible for liaising with customers both before and after visits. Responsible for completing all the relevant paperwork and obtaining signatures and PO's where required prior to leaving site. Responsible for always working safely, wearing the correct PPE and keeping the work area neat and tidy. Responsible for ensuring the van spares stock usage is recorded and replenished when the minimum stock levels are reached. You always represent the companies' best interests, by presenting themselves in a smart and professional manner. Responsible for supporting our training team in the development of yourself to ensure you can undertake the duties expected of them both safely and professionally. To perform other appropriate duties as assigned by the line manager. Key Skills Essential: The ability to work alone and as part of a team. Full driving license – No more than 6 points (Mandatory) Excellent interpersonal and organisational skills and the ability to react to changing demands in a professional manner. Resourceful, and excellent problem-solving skills. Ability to deliver an excellent customer experience both internally and externally. A person who takes the safety of themselves and others as their number 1 priority A reliable and flexible team player. Organized, trustworthy and initiative-taking. This is a physical demanding job. Enthusiastic and collaborative approach. Desirable: Basic electrical skills. An understanding of testing and repairs process. Understand or have worked in an area of stock control. Experience of driving larger vehicles (vans) and towing trailers. Qualifications: GCSE grade C (4) in English and Maths. What's in it for You Company Vehicle & Fuel Card (if applicable to your role) Laptop / Mobile phone (if applicable to your role) Additional Earning Potential with Overtime and On Call (if applicable to your role) Performance based incentives PPE Provided (if applicable to your role) Company pension Death in Service benefit Free Confidential Health, Wellbeing and Legal Support 25 days leave plus bank holidays Access to People Safe app and Wisdom app (one stop apps for support available for a range of offerings) Training & Personal Development Flexible working (if applicable to your role) Earn up to £500 for referring candidates from our Refer a Friend scheme (terms and conditions apply) In return for your proven skills and experience, you will reap from a range of company benefits. You will join a supportive team that's empowered to express ideas and make improvements. Diversity, equity and inclusion are at the heart of what we value as an organisation. SRL Traffic Systems is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. We are committed to treating all our job applicants fairly and with respect. If you require any adjustments, we are happy to discuss that with you. Please contact our HR team in confidence. What you will need and what you need to know A valid driving license- no more than 6 points (if applicable to your role) Able to use technology (laptop / tablet / mobile phone) Happy to travel on a regional / national basis as required (if applicable to your role) We care about our colleagues here at SRL. As part of our commitment to maintaining a safe and productive work environment, we conduct comprehensive D&A (Drugs and Alcohol) testing for all new starters. This proactive measure ensures that we uphold our high standards of safety, compliance, and well-being for everyone in the workplace." How to Apply Please complete our application process for consideration. Our recruitment team will be in touch should you meet the requirements for the role you have applied to. TPBN1_UKTJ

As the Customer Team Leader, you will ensure the Hub contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence. Youll drive excellent service s

As a Trainee Customer Advisor in our self-storage facility, you’ll play a vital role in providing outstanding customer service. Whether you're engaging with customers face-to-face, handling phone inquiries, or assisting clients in their local area, your aim will be to build strong relationships a

To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Dutch. You will handle communications from customers enquiries, Updating customer details (address, payment methods), The Multilingual Consultant will report

We're looking for an experienced service technician to join a well-established, business specialising in horticultural and ground care machinery. Provide outstanding customer service, both in person and over the phone.

Field Sales Representative – Ferrero Grocery! Field Sales Solutions, a leading field marketing company, is looking for a motivated Field Sales Representative to join our team and work with Ferrero , one of the fastest-growing FMCG companies in the UK. Ferrero's iconic brands include Ferrero Rocher, Kinder, Nutella, Tic Tac, Thornton's & Fox's Burton's Biscuits . Location: ISLEWORTH Territory: TW3, TW7, TW8, TW13, TE14, W4, W6 Key Responsibilities: • Build strong relationships with major Grocery customers such as Tesco, Sainsburys, Asda & Morrisons., • Drive visibility and availability for Ferrero’s brand portfolio within stores., • Use sales data to engage key decision-makers and influence listings, orders, and promotions., • Self-motivated, can work independently, and manage your time effectively., • The ability to build strong customer relationships., • Excellent communication, negotiation, and time management skills., • Ability to think strategically, analyze sales data, and make data-driven decisions., • Competitive salary of £28,700 per annum + up to 11.5% performance-based bonus., • Company car, tablet, mobile phone, and additional company benefits., • 40 hours per week, Monday to Friday, with flexible working hours., • Comprehensive in-house training and development programs to support your growth., • Incentive programs including retailer discounts, and health, wellness, and financial guidance support.

Graduate Electrical Engineer (English and Spanish Speaker) £35-45K + Excellent Benefits including annual bonus We have a great opportunity for an English and Spanish speaking (Graduate) Electrical Engineer to join a world leader in the design and manufacture of state of art intelligent Lighting systems and smart home solutions for domestic and commercial applications. With significant and rapid growth over the last few years and strong presence all-over the globe, this company can offer the successful candidate second to none career prospects and progression opportunities. Duties and Responsibilities: Part of the Technical Support Department, The Graduate Electrical Engineer will play a key role in the companys continuous success of taking care of their customer and providing exceptional customer service. This role achieves this through the provision of professional and timely support via phone and email offering solutions and information on both stand-alone and system level products and is critical in both the retention of existing customers and the development of new customers. Combining both reactive interaction and response to customer enquiries along with troubleshooting and development of proactive solutions reducing future issues and improving customer satisfaction. Your full responsibilities will include: Represent the company in a professional manner Provide timely and professional support to customers via phone and email, offering information on both stand-alone and system-level products. Troubleshoot and diagnose user issues related to the companys products and systems. Document problems and solutions in a central database, escalating them when necessary. Communicate effectively with other departments within the company to meet or exceed customer expectations. Develop technical expertise of the companys products, systems, and services. Undertake special projects as necessary to meet or exceed the objectives of our technical support team, including travelling to job sites occasionally. Answering pre- and post-sales technical questions via email and telephone on both stand-alone and system-level products. Required Experience and Skills: Ideally a degree in Electrical Engineering, Electronics Engineering or any related engineering subject Experience or knowledge of lighting systems, KNX, Building/Home Automation Systems, cable installation or A/V systems would be an advantage, however not essential. Fluency in both Spanish and English languages is a MUST. To apply or to find out more about this position or any other Graduate Engineer/Technical Support Engineer positions with Kadtech, please call or apply! Key words: Technical Support Engineer Electrical Electronics lighting lighting controls TPBN1_UKTJ

Pay: £36,504.00-£65,656.00 per year Job description: Job Title: Plant Fitter Location:Caithness Job Type:Full-time | Permanent | 39 hours/week + Overtime Salary: Starting pay: £18.00/hour £51,900+ based on a 50-hour week £65,600+ based on a 60-hour week Plant Fitter Benefits: Overtime pay: 1.5x for first 4 hours/day, 2x beyond that On-call rota: £100/week standby + 4hr minimum paid at double time per call-out Pay increase up to £1/hr after 1 year (based on appraisal) Annual pay reviews 3035 days holiday (with length of service) Buy/sell up to 5 days annual leave Company van (private use allowed) Laptop, phone, tools, uniform & PPE Health cash plan (dental, optical, physio) Employee Assistance Programme (mental health, legal) High street discounts Contributory pension scheme Life assurance 3x annual salary Ongoing technical training and development Plant Fitter Overview: We are hiring a skilledPlant Fitter,Construction Plant EngineerorHeavy Plant Mechanicto join our mobile service team operating across the Caithness region. This is a field-based role carrying out maintenance, diagnostics, and repairs on a range of heavy construction and plant machinery. Whether youre looking for stronger earnings, proper support, or long-term progression this role offers the stability, pay and kit to take your career forward. Key Responsibilities of the Plant Fitter Service, inspect and repair plant and construction machinery at customer sites Fault-find and repair diesel, hydraulic, mechanical and electrical systems Attend breakdowns on-site via shared on-call rota (standby and call-out pay included) Complete job sheets, timesheets, and digital records accurately Work independently while coordinating with the parts and service team Help train or support junior technicians when required Ensure all work is completed safely and in line with compliance standards Plant Fitter Essential Requirements NVQ / SVQ / City & Guilds Level 2 or 3 in Plant, Agricultural, Vehicle or Mechanical Engineering Experience with heavy plant, construction equipment or mobile machinery Knowledge of diesel engines, hydraulics, electrical diagnostics and fault finding Strong work ethic and time management able to work independently in the field Basic IT/computer skills for job reporting Full UK Driving Licence Apply Now Apply now with your CV interviews are ongoing, and were happy to answer any questions before you commit. Job Types: Full-time, Permanent Plant Fitter Benefits: Additional leave Bereavement leave Company car Company pension Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance Referral programme Sick pay Work Location: On the road TPBN1_UKTJ

Siamo recruitment are currently looking for Class 2 Drivers to join our client in theSputh West in a Temp to Perm Position. This positive would mean working for one of the UK's leadingLogistics distributors. This driving role involve transporting goods to local retailers As a Class 1 Driver, you will: Work with a variety of trailers curtain side, box, refrigerated, single, and double deck to deliver goods to retail sites across the region. Every day brings something different! Secure your loads with straps, nets, and other safety equipment to protect goods and ensure nothing shifts in transit. Your care and attention help us keep deliveries safe and on time. Carry out a quick vehicle safety check at the start of each shift using your company phone helping to keep our fleet in great condition and your day running smoothly. Stay in touch with our transport team throughout the day, keeping them updated on progress so we can continue delivering an excellent service to our customers. Essential Skills and Qualifications: Must hold a UK Class 1 CE Licence. Current DCPC Card and Digital Tachograph Driver Card. Experience delivering directly to client sites is aplus, but not essential well support you to succeed A passion forexcellent customer service Ability to work to deadlines. Confident, polite, and a team player. Solidgeographical knowledgeto help you navigate efficiently and effectively Various shifts available Competitive Salary Friendly working environment Call and ask for Trudy or Kelsey for more information: 01278 497450 email: TPBN1_UKTJ

To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Dutch. You will handle communications from customers enquiries, Updating customer details (address, payment methods), The Multilingual Consultant will report

Work with the other Service Advisor's so the customer has the best experience possible. Go over repair options & costs with customersmaking sure they understand what is required and why. Speak to customers over the phone and F2F.

Curiouser is a one-stop family hub in Hampstead, designed to ignite children’s self-discovery. With a comprehensive curriculum, parental support, and a flexible approach, we empower every child with out-of-the-box experiences designed to uncover their unique potential. Our new family hub is designed to create and maintain bonds within the community and to provide a safe space for new and experienced parents as well as their little ones. Job Title: Early Years Facilitator Hours: Full/part time/Freelance Company: Curiouser Group Ltd Location: Hampstead/Various London Locations, with exciting opportunities for international travel to support overseas teaching projects Curiouser is seeking enthusiastic and creative individuals to join our team as an early years facilitator for general day-to-day group and private classes, Birthday Parties and Camps. We are a dynamic organisation dedicated to providing immersive and engaging experiences for children that blend fun with learning. We run a wide range of classes and so we are looking for anyone with a drama, arts, music, dance or general facilitation background. Responsibilities: • Facilitating group/private classes to children between the ages of 6mo-6yrs, • Learning and delivering class plans to a high standard, • Writing class plans in line with your personal skill set and the needs of the company, • Maintaining good customer relations, • Contributing creative ideas to the company, • Executing administrative tasks e.g emails, phone calls, general reception duties etc, • Cooperating with the marketing team to execute on site tasks including shooting videos/ taking photos for social media etc, • Working closely with the existing team in order to maintain the smooth running of operation, • Any other tasks required in line with the job role e.g packing for classes, preparing materials, packing down and cleaning up post class etc Birthday Parties: • Facilitate Birthday Parties: Lead and facilitate birthday parties for children, ensuring a fun and memorable experience for the birthday celebrant and their guests. This may include leading games, activities, and crafts, as well as ensuring the safety and enjoyment of all participants., • Set up wide variety of party materials, • Deliver a range of creative art activities for children aged 1-7 with energy and enthusiasm, • Help manage time and organise party logistics, • Assist with smooth running of party catering and cake, • Engage with adult guests and provide information, • Share knowledge and help Curiouser market where necessary, • Clean up the space and materials when required Camps: • Facilitate/ assist classes during Camps, • Our camps happen during school breaks throughout the school year for children ages 3-7 yrs, • Facilitate pre-made lesson plans (depending on your ability) of different disciplines, these include:, • Art, • Music, • Drama, • Dance, • Cooking, • Science, • Facilitate lesson plans to a high standard delivering fun and educational content to attendees., • Provide support to fellow facilitators during camps, • Ensure the ratio of adults to children is kept at the proper level, • Assist/facilitate in the smooth running of the schedule for the day, • Maintain a Safe Environment: Ensure the safety and well-being of all participants by adhering to safety guidelines and protocols at all times., • Provide Excellent Customer Service: Interact with clients and participants in a friendly and professional manner, addressing any questions or concerns they may have and ensuring a positive experience for all involved., • Liaising with parents to inform them of what subjects were covered and how their child was that day, • Assist with Set-Up and Clean-Up: Help set up and organise materials and equipment for classes, as well as assist with cleaning and tidying up afterwards/resetting rooms for the next lesson. Essential Qualities: • Experience working with children in a group setting, such as teaching, childcare, nursery or camps, • Strong communication and interpersonal skills., • Creativity and the ability to engage children in fun and educational activities., • Reliable and punctual., • Ability to work independently and as part of a team., • Flexibility to work weekends and holidays as needed., • A positive attitude with a solutions-driven approach to problems, • A genuine passion in working with children, • Must have an enhanced DBS check with updated services, • Profound understanding of the importance of Safeguarding children and young people, • A bubbly and outgoing personality, • Proactive and eagerness to learn, • High energy to bring to every task Preferred Qualities: • Background in early years education, • First Aid certification., • Specialised skills such as, ability to play an instrument, magic tricks, etc., • Background in the arts Hours: Ad Hoc/ freelance work available Best suited for someone looking to fit work around pre existing commitments. Rate of pay: Depending on experience *

Customer Sales Advisor Duties such as: Promote rentals of storage units and other options available Work to targets to increase revenue within the store Respond to phone and email enquiries (no cold calling) Greet customers and provide excellent customer service Ensure all Health and Safety proced

ASSESMENT CENTRE - 12/09/2025 Overview: Be the first point of contact for Liberty customers, delivering professional, friendly, and efficient service in-store and online. You'll handle enquiries, support services like Click & Collect, Returns, and Mail Order, and ensure a seamless customer experience. Key Responsibilities: • Respond to queries promptly and professionally (in-person, phone, online), • Resolve issues quickly, aiming for first-time resolution, • Use systems like POS, Zendesk, and AX Dynamics efficiently, • Maintain high standards in communication, presentation, and organisation, • Represent Liberty’s values and service excellence What You’ll Need: • Customer service experience (retail, hospitality, or travel preferred), • Strong communication skills, • Calm, organised, and solution-focused, • Luxury brand experience is a plus KPIs: • Response and resolution times, • Customer satisfaction scores, • Accuracy and task completion

Do you have experience in a phone-based customer service environment? Do you pride yourself on providing excellent customer service? Have you worked within the Financial Services Industry? If so, we'd love you to join our team at Pepper Advantage UK in Uxbridge. Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking an enthusiastic and experienced Financial Services Specialist to join our team and contribute to the success of our organisation in Uxbridge, London. We would like to hear from candidates with experience of delivering exceptional, phone-based customer service and who are highly organised, motivated, and able to work effectively and accurately. You will be working within an established team as a key part of Pepper's operations, providing end-to-end servicing and administration of the mortgage throughout the complete cycle. As a Financial Services Specialist, your key responsibilities will include: • Delivering accurate and timely processing of mortgage administration activities, • Daily interactions with customers and third parties via telephone and in writing, • Managing your own workload efficiently and effectively in accordance with agreed policies and procedures, • Liaising effectively with clients, representing Pepper appropriately, • End-to-end servicing of mortgage/loans from completion through to redemption stage, • Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience Essential Skills • Can consistently deliver outstanding customer service, • Previous experience within a phone-based customer service environment., • Experience of working within the Financial Services Industry, • Confident telephone manner., • Excellent attention to detail., • Able to work to tight deadlines, • Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales, • Demonstrate the ability to form productive relationships at all levels, • Demonstrate strong English verbal and written communication skills, • Demonstrate self-reliance and motivation This is a hybrid role, with the expectation of 2 days per week office attendance, following an office based training period of 4 - 6 months. Benefits • Benchmarked salary of £29,000, • After Induction Training, Hybrid Working (2 days per week in office) is available., • Private Medical Insurance, • Salary Sacrifice Pension matched up to 8%, • 25 days Holiday plus Bank Holidays, • EAP, • Enhanced Maternity & Paternity, • Wellbeing & volunteering Days, • Eye Care Contribution, • Payroll Giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

🚨NEW OPPORTUNITY‼️ Role: Mortgage Administrator Location: Essex Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for an experienced Mortgage Administrator to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. Must have an understanding of mortgages and the property purchasing process. This is an office based role Monday - Friday during probation [3 months] then will become Hybrid. Responsibilities: • Dealing with incoming calls, emails, post and voicemails, responding to any non-advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor, following these up with the relevant broker to ensure a response has been issued., • Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible, • Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct, • Keeping clients updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress free for the client as possible, • Inputting cases on to our system, ensuring all details are accurate and all documents have been received in line with our compliance policies, • Experience in the mortgage broking industry vital, • Excellent written & verbal communication skills, • Meticulous with a keen eye for detail, • Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times, • Ability to work under pressure and problem solve, both independently and as part of the team, • Computer literate and familiarity with Microsoft office, • Well organised with excellent time keeping, • Pension, • Competitive Holiday Entitlement, • Flexible working hours, • HR & Well Being Services, • Company Events, • £30,000 - £35,000 If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply. Any enquiries can also be directed to or by phone – 0208 057 4047

Membership Development Executive Professional Membership Organisation Hybrid – Central London office & Home Working, with UK Travel/Weekend events Basic Salary: £32,000 dependant on experience, Annual Leave - 33 Days, Life Insurance, 8% Pension, Healthcare Scheme, Training & Development & Staff Socials Permanent, Full Time 9am – 5pm Our client, a leading professional membership organisation, is seeking a proactive and dynamic Membership Development Executive to join their team. This is an exciting opportunity to play a key role in growing, engaging, and retaining members across the UK, while representing a highly respected professional body at industry events and exhibitions. The Role The Membership Development Executive will be instrumental in driving membership growth, engagement, and retention. This involves identifying and engaging potential members, delivering high-quality communications and campaigns, and ensuring members and registrants receive maximum value from their affiliation. The position requires frequent collaboration with the Membership Development Manager and wider teams, alongside representing the organisation externally. You’ll take ownership of recruitment campaigns, coordinate onboarding activities, and provide outstanding service to both new and existing members. Key Responsibilities Membership Recruitment & Retention • Act as first point of contact for membership enquiries across email, phone, video calls, and social media., • Lead and coordinate recruitment and retention campaigns, including CRM and data management., • Support subscription renewals and onboarding communications for new and upgrading members., • Engage with corporate partners, government, higher education institutions, and industry bodies to grow membership., • Represent the organisation at industry shows, exhibitions, briefings, webinars, and events., • Track and report on membership recruitment, retention, and conversion activity. Marketing & Communications • Design and deliver membership marketing campaigns (digital, print, and events)., • Produce engaging content for newsletters, social media, blogs, and the Society’s magazine., • Assist with membership applications, subscriptions, and reinstatements., • Maintain accurate CRM records (Microsoft Dynamics), ensuring high standards of data integrity., • Support the Membership Committee and relevant subgroups with administration and follow-up. Person Specification Essential: • Experience in a membership, professional body, or customer-focused environment., • Proven ability to deliver excellent service, advice, and guidance via phone, email, and in person., • Strong written communication skills, with experience creating content for different platforms., • Excellent IT skills, with confidence in Microsoft products and CRM systems (Microsoft Dynamics), • Strong organisational skills with the ability to plan, prioritise, and deliver., • Ability to build rapport and work effectively with stakeholders at all levels., • Willingness to travel across the UK and attend evening/weekend events. Desirable: • Educated to degree level and/or completed higher education/apprenticeship., • Experience with membership recruitment and retention campaigns., • Familiarity with Content Management Systems, DotDigital, or design tools (InDesign, Canva, Photoshop)., • Understanding of professional registrations To Apply Please send your CV to be considered for this Membership Development Executive position. Due to the volume of applications, only shortlisted candidates will be contacted. If you have not heard back within 10 working days, please assume your application has not been successful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of expertise delivering tailored permanent, temporary, interim, and executive search solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Operations Coordinator – Luxury Safari Company Our client is a leading luxury safari company and pioneer in the eco-tourism industry specialising in bespoke African safaris. The Role We are seeking a dynamic and proactive individual with exceptional administrative skills and meticulous attention to detail to join our expanding Operations team. The role operates within a hybrid working scheme, with most team members in the office two days a week (or more, should you wish!) You will work closely with the Head of Operations to support the smooth running of the department, managing post-booking administration and inquiries while ensuring precision and outstanding customer service throughout the booking process. Key Responsibilities • Verify supplier invoices against booking details for accuracy and compliance., • Create and prepare client documentation using set templates with precision., • Process incoming client payments and outgoing supplier payments on time., • Manage and resolve booking changes efficiently., • Ensure all documentation is accurate and delivered promptly., • Communicate with external suppliers via email and phone to maintain smooth collaboration., • Prioritise daily workload to meet deadlines., • Respond to client and supplier queries effectively., • Maintain high levels of customer service throughout the booking process., • Collaborate effectively with internal teams., • Multi-task and manage various responsibilities simultaneously., • Stay organized, motivated, and proactive in completing tasks. Preferred Experience & Skills • Minimum 2 years’ experience in administration or customer-focused roles., • Strong attention to detail with excellent grammar and spelling., • Confident, clear, and professional telephone manner., • Competent in Word and Excel., • Ability to work independently and take ownership of tasks., • Strong organizational and numerical skills., • Ability to multi-task and prioritize effectively., • Highly organized, self-motivated, and proactive., • Travel experience in Africa is a plus, though not essential. What We Offer • Competitive salary, • Supportive and welcoming work environment, • Hybrid working, • Great company culture with team social events

Service Desk Analyst - Multimedia & Sports Technology Central London | £42,000 - £45,000 | Immediate Start About Our Client Join one of the UK's fastest-growing digital companies! Part of a NYSE-listed group, this innovative business operates cutting-edge multimedia and sports platforms across 17 countries. Their stunning Central London offices offer a Google-style working environment where technology meets creativity. Founded in 2006, they're passionate about delivering exceptional digital experiences through innovative technology solutions. With international teams spanning multiple countries, you'll be part of a truly global success story. The Role We're seeking a talented Service Desk Analyst to join their dynamic IT team. You'll be the first point of contact for technology users, delivering exceptional support across multimedia and sports-focused platforms. Key Responsibilities: • Provide first and second-line IT support via phone, email and chat, • Resolve hardware and software issues across Windows, Mac and mobile platforms, • Support multimedia applications and sports broadcasting technology, • Manage incident lifecycle using ITIL best practices, • Assist senior executives with complex technical requirements, • Maintain and update knowledge base articles, • Collaborate with specialist teams on escalated issues Essential Requirements: • 2+ years IT support experience in a corporate environment, • Strong Windows 10/11 and Microsoft 365 troubleshooting skills, • Experience with Azure AD and cloud-based systems, • Excellent communication skills - confident with all levels of staff, • ITIL Foundation knowledge (or willingness to obtain), • Understanding of networking basics (TCP/IP, DNS, DHCP), • Experience with ticketing systems (Jira preferred), • Mac OS support experience, • Knowledge of multimedia applications (Adobe Creative Suite, video conferencing), • Interest in sports technology and digital platforms, • Mobile device management (iOS/Android), • PowerShell or basic scripting knowledge, • Competitive salary: £42,000 - £45,000, • Google-style offices in prestigious Central London location, • Comprehensive health benefits including private healthcare & dental, • Life assurance and income protection, • Car scheme and Cycle to Work benefits, • Extensive learning and development opportunities, • Career progression within a growing international company, • Retail discounts and employee assistance programme Ready to Apply? This is an immediate start opportunity for the right candidate. You'll be working in their flagship London office, supporting cutting-edge multimedia and sports technology platforms. For more information, please contact Luc Fountain at Liberty Towers

<< ON BEHALF OF A CLIENT >> MEMBERSHIP MANAGER London Our brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are committed to offering unparalleled services and creating memorable experiences for our distinguished members. To further elevate and enhance our operations, we are seeking an accomplished Membership Manager to contribute and deliver on the club’s success. ROLE OVERVIEW: The Membership Manager will work in collaboration with the Membership Director, responsible for overseeing the recruitment, retention, and overall management of members. The role includes managing the membership application process, fostering relationships with current members and ensuring that the club’s membership base is actively engaged and aligned with the club’s values and exclusive standards. The Membership Manager will also play a key role in shaping the overall member experience, ensuring that members' needs are met while maintaining the club’s high standards of service and exclusivity. This is a dynamic role that requires exceptional relationship-building skills, a keen understanding of high-net-worth individuals and the ability to manage membership programs that support the club’s business objectives. RESPONSIBILITIES: • Lead the recruitment of new members by developing and executing strategies to attract high-net-worth individuals who align with the club's values and community., • Review and process new membership applications, ensuring that candidates meet, • the club’s criteria., • Conduct membership interviews and meet prospective members to understand, • their expectations and motivations for joining., • Work closely with the marketing team to ensure membership campaigns and events, • are aligned with target member demographics., • Manage the onboarding process for new members, ensuring they receive a warm welcome and a smooth transition into the club community., • Build and maintain strong, personalised relationships with current members, ensuring their satisfaction and continued engagement with the club., • Regularly check in with members to gather feedback, ensure their needs are met, and identify opportunities for improving their experience., • Handle member inquiries, concerns or complaints in a professional, timely and confidential manner, ensuring that all issues are addressed appropriately., • Ensure that members are made aware of upcoming events and club developments through newsletters, personalised communications or private invitations., • Maintain a high level of confidentiality and professionalism in all dealings with members, respecting their privacy and ensuring that all interactions reflect the club’s exclusive atmosphere., • Maintain an up-to-date membership database, ensuring all details are accurate and easily accessible., • Ensure all member records (contact details, membership status, special requests, preferences) are updated in the club’s CRM system., • Develop personalised communications for renewals, including reminder letters or phone calls., • REQUIREMENTS:, • Minimum of 4 years of experience in a membership department within a private members’ club., • Proven ability to recruit, manage and retain high-net-worth members., • Exceptional interpersonal skills, with the ability to build lasting relationships with high-, • profile individuals and understand their unique needs., • Strong customer service orientation, with a focus on delivering exceptional,, • personalised experiences., • Excellent verbal and written communication skills, with the ability to craft compelling, • messages and engage with members at all levels., • Comfortable with public speaking and representing the club at events, member, • gatherings and other interactions., • Strong administrative and organisational skills, with the ability to manage multiple tasks, • and priorities simultaneously., • Proficiency in using CRM systems, Microsoft Office Suite and membership management, • tools., • High level of discretion and professionalism, with an ability to handle sensitive, • information and high-profile individuals in a confidential manner., • Ability to resolve member issues effectively, maintaining a calm and solution-oriented approach while upholding the club’s reputation., • Meticulous attention to detail when managing member records, event coordination and communication to ensure accuracy and consistency., • A welcoming and approachable demeanour, able to engage with a diverse range of members while maintaining professionalism., • Ability to anticipate the needs of members and act proactively to meet them, ensuring a high level of member satisfaction. WHAT WE OFFER: • Competitive salary with performance-based bonuses.

HR Service Centre Advisor – Cases - Dutch Speaking Role profile This role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face. You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates. Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team. HRSC is also the first point of contact for general pay slip queries receiving high volume of calls on pay day. You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard. Key Responsibilities Service Delivery • Act as first point of contact for HR and payroll and deliver an advisory service for our Dutch and UK associates., • Log and manage cases in the HR case management system, • Complete system-based HR transactions against Service Level Agreements, • Help, support and resolve all queries from emails, face to face or telephone calls, • Provide consistent and expert advice in line with HR policies and country legislation, • Support with all sickness queries, • Create and issue contracts and letters as and when required, • Ensure audit compliance is met with any transaction you process, • Under the leadership of the HRSC Manager and Senior Advisors, prioritize transactions in line with Service Level Agreements and Customer needs, • Manage and maintain accuracy in all your correspondence, • Ensure you remain up to date with HRSC processes and procedures, • Identify opportunities for process improvement and make the process improvement manager aware of any issues, • Work with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and support, • Support with upskilling of new team members, • Understand payroll process and answer FAQ, • Creating, signing and terminating Employment Contracts, • Creating, signing additional documents for Employees Key responsibilities • Support other areas of the HRSC with calls and emails in peak periods, • Maintain a high level of knowledge of policies and ensure you keep up to date on legislation changes, • Ensure the materials used to support the processes are up to date, • Attend Training and upskill sessions delivered by the HRSC Manager, • Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems Key Skills, Knowledge & Experience • Fluent Dutch – Written and Verbal, • Able to work to tight deadlines, • Accuracy is critical in this role, • Attention to detail is essential, • Ability to work accurately under pressure while maintaining high customer service standards, • Excellent communication skills both written and oral, • Excellent IT skills with knowledge of Word and Excel, • Positive and confident approach, • Ability to assess and judge when a transaction is more complex and requires additional support, • Ability to spot patterns and identify where there is an opportunity for improvement, • HR Professional education or qualification is ideal, • A strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage

@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our newly opened Chiswick branch! As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market. We are only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market. The role With a passion for customer solutions and naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch based role supporting both sales and lettings through the following: • Provide the initial greeting for any new and existing customers entering the branch., • Up-sell/cross-sell our products to all customers engaging with @Druce (e.g. insurance, mortgage etc.)., • Manage office operations and provide administrative support to the sales and lettings teams, • Maintain office schedules and coordinate appointments and meetings, • Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues, • Understand the requirements of inbound clients and qualify leads, • Ensure all incoming leads are created and updated in the CRM database, • Carry outbound calling from the Druce branch database to generate leads for MAs, • Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional, • Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support, • Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries The person @Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart. We are looking to enlist people who embody this through: • Experience in a customer service or sales environment, • A bachelor’s degree with relevant qualifications preferred but not necessary, • Excellent communication skills and able to connect with clients, both in-person and over the phone, • Highly motivated to provide the best customer service and develop relationships over the long term, • Strong work ethic with a systematic approach to Sales, • Highly ambitious individuals who want to develop and succeed in the world of real-estate What’s in it for you? Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey. However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you? • Above market basic salary, • Commission on leads and referrals, • Generous annual leave, increasing annually with tenure As an equal opportunities employer, Druce is committed to the equal treatment of all current and perspective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identify, or marriage and civil partnership. To apply, click the link to get started!