Phone customer service jobs in , LondonCreate job alerts

Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

About Us: We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. Job Description: The Patient Coordinator is responsible for supporting new patients through their treatment journey, from enquiries to initial consultation and through to treatment completion for a fixed term period of 1 year. They are the service and care provider for each new patient. They are accountable for championing the delivery of the core values of IVI RMA delivering service excellence, achieving targets and KPIs and positive management of the entire patient journey. As a key first point of contact, you will ensure every interaction is welcoming, professional and aligned with our high standards of care. You'll play an important role in supporting the patient journey and assisting the clinical teams, while maintaining effective communication across the wider multidisciplinary group. Key Responsibilities • Develop a strong understanding of the clinic’s services to support sensitive and accurate communication with patients., • Welcome all patients, visitors, and contractors to the clinic, ensuring a warm, professional, and reassuring experience., • Provide treatment quotations and clear explanations of associated costs, ensuring patients understand their options and feel confident in their next steps., • Support patients throughout their journey from first enquiry to follow-up helping them feel informed, supported, and cared for at every stage., • Manage visitor check-in, issue passes, and maintain accurate records in line with safety and security procedures., • Keep reception and waiting areas clean, well-presented, and fully stocked creating a calm and comfortable environment., • Provide up-to-date and accurate information in person and by phone to patients, prospective patients, and healthcare professionals. Escalate clinical queries where appropriate., • Process payments and, where needed, follow up on outstanding balances in line with clinic policy., • Assist the wider team with administrative tasks such as producing letters, reports, and posters., • Update patient case notes and electronic records with care and accuracy, safeguarding confidentiality at all times., • Maintain the integrity of the clinic's patient database — checking details, producing labels, and correcting records where necessary., • Manage appointment changes when requested by patients or staff, ensuring schedules are updated correctly., • Support the team during patient-facing events such as open evenings., • Open and distribute daily post in a timely and secure manner., • Maintain focus and attention to detail while working with sensitive data, even under pressure., • Take accountability for your own performance and personal development, including appraisals and goal setting., • Complete all mandatory training and ensure records (e.g. fire safety, workstation assessment) are kept up to date., • Uphold patient confidentiality in accordance with HFEA regulations, GDPR, and clinic policies., • Follow all data security protocols, including the safe handling of sensitive information and access to systems. Knowledge & Experience • Experience delivering high-quality customer service in a front-of-house or client-facing role, • Skilled in using word processing and office software, • Able to manage a varied workload independently and with good time management, • Experience in a healthcare or clinical environment (desirable) Skills • Excellent interpersonal and customer service skills, • Strong organisational and problem-solving ability, • Comfortable working in a fast-paced, team-based environment, • Calm and professional when dealing with sensitive or challenging situations, • Confident using IT systems, data entry, and patient record management, • Fluent in spoken and written French (desirable), • Able to prioritise tasks and work independently without supervision Personal Attributes • Professional and approachable at all times, • Clear, confident communicator with good attention to detail, • Discreet, respectful and trustworthy with confidential information, • Adaptable, proactive and open to change, • Positive and collaborative mindset

We are looking for a fantastic Client Advisor to join our team in our store on Pimlico Road, London who can connect with clients, provide expert guidance, and exceed expectations in luxury fashion and lifestyle. If you have experience in luxury RTW, a structured CRM approach and an entrepreneurial spirit with lots of ideas as to how to develop the client relationship, please read on. Situated on Pimlico Road, London and renowned for their creativity, luxury, interiors, fine art, or bespoke design – our store showcase an exceptional collection of luxury homeware, furniture, artwork, lifestyle pieces, fashion and leather goods. We work with discerning private clients, interior designers, and collectors, creating a space that embodies inimitable creativity, timeless elegance, artistry, and personal service. About the Role This role contributes to building a world-class brand by generating sales and prospects, providing outstanding customer service, maintaining store presentation, and supporting operations. Responsibilities Sales & Performance • Consistently achieve individual and store objectives. Client Experience & Relationship Building • Connect with clients in an engaging, emotional way to provide an exceptional and memorable experience., • Provide an excellent customer experience both on and off the floor: greeting, listening, assisting, advising, following-up, and exceeding expectations., • Maintain a balance between presence on the shop floor and engaging in clienteling initiatives., • Engage with a diverse client base, always putting them at ease to develop long-lasting relationships., • Maintain regular connection with clients via email, phone, messages, personalised notes and other client treatment initiatives including internal and external events., • Develop and grow your client book, keeping client information updated and complete on relevant company tools. Brand & Product Expertise • Exemplify our brand history and heritage., • Highlight product categories through exceptional product knowledge, using storytelling to cross-sell and upsell. Teamwork & Collaboration • Perform as a team player, actively collaborating in all activities contributing to the store’s objectives. Store Presentation & Operations • Actively participate in visual merchandising in accordance with J.W. Anderson’s visual standards., • Maintain products in an efficient, clean, secure, and organised manner, both front and back of house., • Support with inventory management and ad hoc back-of-house tasks. Standards & Compliance • Follow company policies and procedures, including J.W. Anderson’s standards for grooming and behaviour. Experience, Skills and Qualifications • Experience in luxury retail, particularly fashion - RTW, accessories, menswear and womenswear., • Experience with a structured CRM approach., • Entrepreneurial spirit, always bringing forward ideas and proposals as to how to develop client relationships., • Highly organised, able to manage time effectively., • Experience working in an appointment based and regular luxury retail environment., • Passion for design, craftsmanship, and customer service., • Proven track record of achieving individual goals and contributing to team results., • Experience in a customer-centric role., • Deep interest in fashion, art, and culture., • Naturally inclusive and open-minded., • Confident, service-oriented, adaptable, and empathetic in style and approach., • Effective communication skills with the ability to build and maintain a client portfolio., • Results-driven with a commercial mindset, while maintaining a collaborative, team-player attitude., • Positive, energetic, and adaptable. Equal Opportunity Statement JW Anderson is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. No agencies please. If you need to contact us about the role, please contact Ryan Tuckwell, Head of HR at .

Entry Level Sales Advisor - Immediate Start & Full Training Provided (No Experience Required) - Central London Are you looking for career progression in a new sector? Are you looking to get your foot on the career ladder? Our client could have the opportunity for you! Due to recent growth our client is now recruiting for people to join their successful sales, marketing and customer service company in London. They are one of an award winning global organisation representing some of the biggest clients in the industry. This means they need enthusiastic and confident people with ambition and a drive to learn to help with increased client demand. To meet this demand, you will be engaging with the public face-to-face within residential environments, acting as the professional face of the brand and delivering exceptional customer service. No experience is required!! They provide full sales and product coaching for everybody in their team, however, any experience in a customer facing role may be an advantage. (Retail, Hospitality, Bar work, Warehouse, Sales, Sales Assistant Customer Service, Call Centre etc). They are looking for people who are; • Well presented, • Confident in customer service, • Team player, • Self motivated, • Eligible for full-time work in the UK, • Fluent in English communication skills On top of this they can offer you; • Travel opportunities, nationally and internationally, • A busy social calendar, • Weekly Pay: Includes a brand awareness fee plus commissions and performance incentives for hitting targets., • Fun, fast paced and supportive environment To apply for the role follow the online application process. If successful you will then receive an email or phone call regarding appointments. You will be representing clients in face-to-face environments within the London area this could be the ideal self-employed opportunity for people looking to start a successful career in a competitive industry. Our client welcomes recent graduates, those looking to start their career in sales or individuals who have come from backgrounds in: Sales, Call Centre, Retail, Waiter, Waitress, Bar Work, Field Sales, Admin, Receptionist, Telesales. This role is not suitable for candidates still in education (school/College/University), or current international students, due to availability, our client is seeking candidates that can work 4/5 full days per week (between Mon-Sat) • Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

About the Business Division: Since our inception in 2013, Remedium have championed the recruitment of permanent healthcare professionals, supporting our clients to drive more efficient and consistent patient-led care, address future healthcare workforce staffing demands and reduce excessive agency locum spend. We are well and truly the leading provider in this sector and the innovators in the marketplace. We are the experts and are here to share our knowledge and expertise with you! Job Description We are seeking an Arabic-speaking Inside Sales Representative (Intern/Entry Level) to support outbound business development efforts across hospitals and healthcare systems in Arabic-speaking countries. This role focuses on prospecting and cold outreach to hospital administrators and healthcare leadership to schedule meetings for our senior sales team regarding physician recruitment services. This position is well-suited for individuals interested in international healthcare sales, business development, or medical services partnerships. The primary objective is to generate qualified meetings with hospital decision-makers. Key Responsibilities • Conduct outbound calls and email outreach to hospitals and healthcare organizations in Arabic-speaking countries., • Identify and connect with hospital administrators and hospital decision-makers., • Introduce the company’s physician and clinical staffing service offerings., • Qualify prospects and schedule meetings for senior sales representatives., • Maintain accurate records of outreach activity in the CRM system., • Meet defined call, outreach, and meeting-setting targets. Qualifications Required • Fluent in Arabic and business-level in English (spoken and written), • Strong verbal communication and professional phone presence, • Interest in sales, business development, or healthcare services, • Ability to confidently conduct cold outreach and lead qualification, • Prior sales, telemarketing, or customer outreach experience, • Background or coursework in business, healthcare administration, or international business, • Training in sales prospecting, lead qualification, and meeting generation, • Hands-on experience in international healthcare sales, • Exposure to hospital operations and physician service solutions, • Opportunity to work with a global healthcare services team, • Outbound call volume, • Confident communicator comfortable speaking with hospital leadership, • Interested in global healthcare markets, • Able to work independently in a fast-paced outreach environment Additional Information About M3 EU: M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non- promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in handling adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight and/or management of assigned clients, including implementation, ongoing client management support, regular touchpoints and meetings. This position requires the ability to understand client needs, ensure deliverables meet expectations, including key performance indicators (KPIs) and service levels. The Associate Director will be expected to hire, manage, coach, mentor and support the development of direct reports, and provide leadership regarding MICC operations, procedures, and client/project operations. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: PEOPLE MANAGEMENT • Manage direct reports, including mentoring, coaching, training, goal setting and feedback., • Direct the activities and responsibilities of the Medical Information Specialists, Medical Information Managers, and Medical Information Client Manager-Team Leads (CM-TL) who report to this position., • Support staff development and career development., • Support the hiring and recruitment of MICC staff. CLIENT MANAGEMENT AND OPERATIONS OVERSIGHT • Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings., • Understand client needs and ensure deliverables meet expectations, including KPI and service level agreements., • Assist with developing and executing Medical Information operational strategy and strategic initiatives., • Oversee Statement of Works (SOWs), invoicing, and client related Profit & Loss (P&L)., • Understand client needs, pipeline, any significant organizational changes, and any product changes/new product approvals., • Direct the daily operations of the MICC. This includes active monitoring of current workload (call volume, inquiry volume, phone staffing/coverage) and making adjustments or directing/reassigning staff to specific tasks/functions as warranted., • Oversight and review of daily/monthly schedules, schedule planning, reviewing and approving or denying requests for PTO based on operational needs/workload/staffing., • Determine, plan and execute clinical, customer/client-service, or other training programs for the MICC staff., • Identify and deliver appropriate project management training programs to existing and emerging CM-TL., • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA- MICC)., • Participate in client audits and collaborate with EVERSANA Quality to facilitate audits., • Manage client invoicing. TEAM LEADERSHIP • Mentor junior staff. Provide initial and ongoing training to staff., • Ensure staff performance and proficiency across client product(s) & procedures., • Monitor and update client resources to ensure staff have the most accurate and current information., • Maintain client and client product information reference files., • Proactively monitor work processes related to handling medical information inquiries and ensure compliance with client performance requirements of EVERSANA-MICC., • Provide constructive suggestions and follow through with the implementation of appropriate changes. This may include revising/updating content or processes to meet EVERSANA- MICC service standards as well as the expectations and requirements of the client(s). MEDICAL INFORMATION SUPPORT • Provide medical information contact center support as needed., • Triage and respond to unsolicited medical information inquiries from health care professionals, consumers, and other contact center customers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries., • Handle medical information requests across multiple channels and platforms (phone, email, CRM, live chat, etc.), • Identify and perform intake of adverse events and product complaints during interactions with customers in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected. ALL OTHER DUTIES AS ASSIGNED Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. PEOPLE LEADER People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: • Responsible for and overseeing their respective department., • Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures., • Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions. EXPECTATIONS OF THE JOB: • Metrics: Maintain and contribute towards process improvement, which positively impacts metrics associated with activities of the MICC; metrics are subject to change annually or more often as deemed necessary., • Customer Services: Maintain and drive continuous improvement initiatives to optimize customer service and customer satisfaction associated with MICC service delivery., • Hours: Able to work full-time and be flexible with work scheduling as required by clients and management. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. • Education: Master of Science (MSc) degree in Life Sciences or healthcare or equivalent., • Experience: 5+ years of Medical Information and/or pharmaceutical industry experience., • Knowledge of Medical Information Industry Best Practices., • Excellent interpersonal and communications skills, and the ability to listen to and understand complex issues and needs of various stakeholders including Corporate and Divisional personnel, staff members, clients/customers, vendors, technical/systems issues/limitations. Some of these issues/needs may conflict with other issues/needs, necessitating good judgment and the need for decisions that put the safety of patients and the delivery of our service to clients first., • Ability to effectively motivate/monitor/manage individuals to ensure performance of all required activities/tasks/functions., • Familiarity and understanding of EMA and local Regulations and European health-care systems affecting (biologics, pharmaceuticals, medical device manufacturers). In particular, detailed knowledge and understanding of the regulatory and compliance environment as it relates to the medical communications contact centre. Ability to keep up to date with all relevant changes to regulations or conditions affecting the operation of the European MI Department., • Familiarity and experience with planning/designing/delivering effective training programs, including an understanding of various learning styles and appropriate tailoring/customization of programs based on learning style. PREFERRED QUALIFICATIONS: • Education: Advanced Healthcare Degree (preferred PharmD or equivalent), Masters in Business Administration or Regulatory Science., • Licensure: Pharmacist license., • Experience and/or Training: More than five years of experience in Medical Information management role and/or relevant pharmaceutical industry management position., • Demonstrable skills in strategic/analytical thinking, people management/development, project management, and time management., • Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms., • Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude., • Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate., • Fluent in English plus one or more other European language to the Common European Framework level B2, C1 or C2., • Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance., • Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior. Additional Information Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on ___ | ___

Position: Retail Showroom Manager - Full Time including weekends Job Type: Permanent Location: Button & Sprung showroom, Chiswick Studios, W4 5PY Remuneration: Competitive salary depending on experience. Discretionary annual bonus based on company and personal performance. No sales commission. Benefits: 20 days holidays, plus birthday, plus bank holidays, workplace pension scheme, staff discount. Reports to: Company Director Job Description and Responsibilities We are seeking a passionate and experienced Showroom Manager to run our retail bed and mattress showroom in Chiswick. This is our second showroom (the other being in Battersea), which we opened in February this year. We sell quality, made-to-order beds and mattresses, which are exclusively designed by us and made in the UK and Europe, and which we deliver across the UK. We launched in 2014 with a mission is to Make Bed Buying Better - to provide the best experience for our customers of buying a high quality, fairly priced bed and mattress in the UK. You can play a big part in delivering brilliant service to our customers, whose reviews are published here: . Customer experience • Ensure every visitor or caller to our showroom loves their interactions with Button & Sprung (from initial enquiry to choosing to buy a Button & Sprung bed), and raves about us to others. You will embody our brand values., • Make sure that every showroom visitor is hosted (by you or the team) in a professional, knowledgeable and personable way to ensure we ask the right questions, listen and respond with expert, helpful and honest advice, maximising the chance that they will buy from us., • Ensure that we capture all necessary information accurately at the point of contact (face to face, phone, email, live chat) so that we can serve customers brilliantly and follow up on all leads, in particular sample requests and quotes, in a timely, relevant and highly professional manner., • Take the lead in serving customers, in particular high value customers (for example, interior designers), as well as customers with bespoke or specific requirements. Showroom management • Work with the Directors, Marketing, Customer Service to ensure the smooth running of the showroom., • Ensure the showroom looks amazing at all times, and propose changes to display stock and other visual elements as appropriate., • Manage the staff rota, ensuring we are appropriately staffed to serve customers especially over weekends and bank holidays. Call on others, outside of the showroom team, to help when required., • Managing all suppliers of showroom materials and services - for example, bed linen, point of sale materials, fabric samples, postage supplies, food & drink, coffee machine, other appliances, alarm system., • Work with Marketing to develop and continually improve the branded visual aspects of the showroom. Showroom Team • Recruit and manage the weekend / part-time showroom team (with Director collaboration)., • Provide training, coaching and support to ensure the team have a comprehensive, “expert” understanding of mattresses, beds and fabrics, as well as the Button & Sprung business - including products, services, bespoke options, pricing, approach to sales, operational and customer service processes, differentiation vs competitors., • Ensure that the showroom team respond quickly and accurately to sample requests, quotes, and special requests from retail and trade customers (especially interior designers)., • Set exceptional standards in all verbal and written communications to customers, ensuring high levels of accuracy, and alignment with our brand’s tone of voice, personality and messages. Communication and Reporting • Keep track of the status of leads, customer requests, outstanding payment balances, refunds and so on; follow up personally or ensure that the showroom team follows up., • Report to the rest of the business on trends, customer preferences, including fabrics as well as identifying gaps in the product range. Also, pass on customer feedback and competitor intelligence to the relevant team member(s)., • Ensure all templates for customers letters, forms and other communications are up to date and accurate. Candidate Profile The right person for this role will have: • Passion for treating customers the way you like to be treated, • Ability to train, lead, and motivate a showroom sales team, • High retail standards in terms of customer attentiveness, product knowledge, showroom presentation, attention to detail, • A keen eye for interior design and creativity - to help customers with their choices, • Initiative and self-motivation to drive the business forward; ‘can do’ attitude, • Ability to deal with discerning and sometimes demanding customers, • Ability to communicate clearly and succinctly, verbally and in writing, with your own team, peers and business owners., • At last 1 year’s manager experience, • At last 1 years retail or equivalent commercial, customer-facing experience, • Undergraduate degree, • Knowledge and experience of software ideally Mac OS, Google Drive If you are interested, please email us on including your CV and a short note explaining why you are suited to the role.

Company Overview: ___, an ISN Company, enables companies to discover, analyze, and monitor all suppliers, components, and facilities in the entire supply chain. Where your language skills make a difference Are you fluent in French and English? Do you enjoy helping people and solving problems? Do you want to work for a company that values your talents and supports your growth? If you answer yes to these questions, then you might be the perfect fit for our Customer Operations team at Transparency-One, the global leader in contractor and supplier management. As a Business Development Associate, you will use your language skills to communicate with clients and colleagues from different countries and cultures. You will provide proactive service and support to our customers, answer their calls and inquiries, troubleshoot their issues, and participate in sales and marketing projects. Who should apply? You Are The Ideal Candidate If You Have • Excellent verbal and written communication skills in French and English, • A customer service orientation and a passion for helping others, • A desire to work with people and engage in verbal interaction over the phone, • A career aspiration to start in Customer Service and progress into B2B sales, • Proficient computer skills (Word, Excel, PowerPoint, e-mail applications), • A diligence for in-depth learning of software programs and new concepts, • Strong retention skills and patience for difficult troubleshooting scenarios Duties And Responsibilities • Proactively service and support contractor/supplier clients, • Conduct training on products via phone, web based and face-to-face meetings, • Participate in the implementation of sales and marketing projects, • Field incoming calls, handle contractor customer inquiries and troubleshoot problems, • Handle client account management functions, including invoicing and collections, • Proactively analyze customer service processes and bring forth ideas for continuous improvement, • Research and develop various resources and reference documents for clients Requirements • Bachelor’s degree from an accredited university and/or equivalent work experience, • Advanced fluency in French and English (written and verbal) required, • Desire to work in customer service and move into B2B sales within 12-24 months, • Ability to work in office at least 3 days a week Training At ISN, we believe in investing in your success. We offer an 8-week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN/TCY products and services. This training period is a crucial part of your journey, requires your full commitment and attendance every day. Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. • In-person attendance is required Monday through Friday during the first 90 days of employment., • After your 90-day review, in-person attendance is required 3 days per week and required for certain meetings and tasks (customer meetings, team collaboration day, company events, team events, performance reviews, etc.). Benefits* • 100% company-paid monthly insurance premiums for employees and dependents, • Medical, Dental, Vision, and Life Insurance, • 4% pension scheme matching, • Long-Term & Short-Term Disability Coverage, • Holiday & Time Off, • 27 paid personal holidays (pro-rated first year), • 12 paid holidays, • Monthly cell phone reimbursement, • Monthly reimbursement for Oyster card, • Team-building activities and events, including quarterly kick-off meetings and community volunteer day, • Matching charitable gift program, • Professional development & training opportunities, • Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health

Our client, a fast-growing, Private Equity-backed Property Management business in North London under a new, dynamic management structure and rapid expansion, is actively seeking an experienced Property Manager (minimum 18 months' experience) to deal with existing clientele with typical duties within private housing - at Team Lead level. This role has scope to progression (as business scales up) to Senior Property Manager level. Core responsibilities; • Field calls from tenants & councils regarding repairs and maintenance., • Assessing repair responsibility, provide repair triage to tenants, investigation of issues & repair resolution., • Liaise with clients, councils & contractors to obtain quotes, arrange maintenance and organise access for repairs via phone & email., • Provide regular updates to stakeholders throughout the lifecycle of all repairs until resolved., • Approving contractor invoices and tracking contractor credit control following repair completion, • Receive mid-tenancy inspection reports, assess recommended repairs, obtain quotes & negotiate improvements/repairs with clients., • Client Relationship Management Provide regular customer care calls / updates to clients & councils, to review the delivery of service and provide feedback to colleagues / senior management team regarding improvements, • Property Visits: Attend properties (as and where required) to assess serious damage / disrepair & compile reports for clients and councils regarding urgent repairs / advice on relevant steps to undertake repairs, • Critical Safety Compliance: Auditing and arranging landlord Licenses, annual gas safety certificates, Electrical Installation Condition Reports, EPC’s and Fire Risk Assessments., • NTQs: Receiving notice to quits from clients, acknowledgement of notices, liaising with internal teams to process notices moving to re-lets/returning properties to landlords., • KPI Reporting: Reporting on weekly/monthly performance of both individual and team targets. Candidate Profile; • Relevant experience in Residential Property Management (18 months+ preferred)., • Willingness to work onsite, Monday - Friday, 9am - 6pm., • Problem-solving skills to resolve issues related to property management through skilled communication., • Strong verbal & written communication skills - including over the phone and email, • A good eye for detail., • Punctual, with good time and self- management skills., • Strong administration, customer service & relationship building skills.

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. This position understands client needs, and ensures deliverables meet expectations, including key performance indicators (KPIs) and service levels. This position supports hiring, manages, and develops direct reports, mentors junior staff and has team-leading responsibilities. This position also takes an active role in additional projects to support the MICC team. The role is home office based, and the eligible candidate must hold a valid work permit in the European Union, or the UK. Must speak fluent German OR French, and English. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: CLIENT MANAGEMENT • Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings., • Understand client needs and ensure deliverables meet expectations, including KPIs and service levels., • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA-MICC)., • Perform project escalations in a timely manner when client performance requirements are not met., • Address client concerns in reference to products, services rendered or employee interactions., • Serve as resource person for staff regarding the client, client procedures, and client product(s)., • Participate in client audits and collaborate with EVERSANA Quality to facilitate audits., • Mentor junior staff. Provide initial and ongoing training to staff., • Ensure staff performance and proficiency across client product(s) & procedures., • Monitor and update client resources to ensure staff have the most accurate and current information., • Maintain client and client product information reference files., • Proactively monitor work processes related to handling medical information inquiries and ensure compliance with client performance requirements of EVERSANA-MICC., • Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries., • Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses., • Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.), • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected., • Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant., • Maintain product, therapeutic area, and client specific requirements knowledge., • Ensure good documentation, high quality, and excellent customer service., • Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials., • Staffing at scientific medical affairs booths., • On-call responsibilities on an assigned basis., • Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training and field liaison support. EXPECTATIONS OF THE JOB: • Metrics: Maintain and contribute toward process improvement, which positively impacts metrics associated with activities of the Medical Communications Contact Center; metrics are subject to change annually or more often as deemed necessary., • Customer Services: Maintain and improve customer services associated with the activity of the Medical Communications Contact Center., • Hours: Able to work full-time and be flexible with work scheduling as required by clients and management. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. • Education: Advanced healthcare degree in Life Sciences or healthcare degree or equivalent., • Education: Advanced healthcare degree in Life Sciences or healthcare degree of equivalent., • Experience and/or Training: Two to 5 years of Medical Information and/or pharmaceutical industry experiences., • Experiences in a Contact Center and Pharmaceutical industry environment., • Skills in project management and time management., • Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms., • Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes., • Language skills: fluent English and German OR French., • Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty., • Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude., • Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate., • Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance., • Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on ___ | ___

Logistics, Service & Warehouse Assistant - NW10 London Full Time (Monday to Friday 9am - 5pm with occasional weekend working) Office role with warehouse and delivery support About the Role We are recruiting a Logistics Service & Warehouse Assistant to support our office and fulfilment operations. This is a varied role combining administration, customer communication, invoicing with hands on warehouse duties including lifting machines (up to 40kg) and assisting with deliveries. You must hold a full, clean UK driving licence as you will drive company vehicles when required. Key Responsibilities • Processing orders, raising invoices, and updating customer accounts, • Managing customer enquiries by phone and email, • Maintaining accurate records, • Coordinating stock movements and updating inventory systems, • General office coordination tasks, • Picking, packing, and dispatching consumable orders, • Preparing and packaging devices for sale, • Lifting and moving machines up to 40kg, • Supporting deliveries and occasional driving duties, • Participating in stock checks and warehouse organisation, • Maintain general cleanliness and organisation around the office to ensure a tidy and welcoming workspace., • Collect and distribute mail from the office mailbox., • Load and unload the dishwasher and keep the kitchen area clean and organised., • Monitor and restock office supplies as needed., • Assist with carrying delivery boxes from the bottom of the stairs up to the office., • Provide general day-to-day support to help keep the office running smoothly. Requirements • Strong office and administrative experience, • Good level of written and spoken English, • Confident using Excel and general computer systems, • Physically fit and comfortable with regular lifting, • Clear, professional communication style, • Reliable, organised, and able to work independently Desirable Experience • Office administration or office manager support, • Warehouse, logistics, or fulfilment experience, • Accounts or invoicing background, • Customer service experience Location NW10, London - must be able to commute reliably.

Gisela Graham is known for designing and selling decorative homeware, seasonal decorations, and gift items — especially Christmas and seasonal décor. The company was founded by Gisela Graham in 1983 and has grown into one of Europe’s leading giftware design companies. The Role As a Sales & Customer Service Administrator, you will play a key role in ensuring smooth day-to-day operations across our sales and customer support functions. You’ll work closely with customers, internal teams, and external partners to provide outstanding service and maintain accurate, organised administrative processes. Key Responsibilities • Respond to customer enquiries via phone, email, and online channels, • Process sales orders and ensure accurate data entry into CRM and internal systems, • Provide product information, quotes, and follow-up support to customers, • Coordinate with the sales team to manage leads, orders, and client accounts, • Assist with preparing sales reports, documentation, and customer communications, • Handle after-sales queries and help resolve issues efficiently, • Min 3 years’ experience in a sales support, customer service, or administrative role working in an office environment., • Strong communication skills with a friendly, professional manner, • Excellent attention to detail and organisational abilities, • Confident using CRM systems, Microsoft Office (Word, Excel, Outlook), and general admin software, • Ability to multitask and work well under pressure, • A proactive, solutions-focused mindset and willingness to learn, • A supportive, collaborative team environment, • Competitive salary and benefits package, • The chance to make a real impact in a growing business

🔶 Office Administrator / Service Desk Coordinator 📍 Battersea, London (Full-Time, On-Site) 💼 Heat-Plex Limited About Heat-Plex Heat-Plex is a fast-growing, premium plumbing, heating and gas company operating across London. We work with private homeowners, landlords and managing agents, delivering high standards of workmanship and customer care. We are approaching £1.5m+ turnover and are now building a stronger in-house office team to support our next stage of growth. This is not a quiet reception role. It is a key position at the centre of a busy operations team. The Role • You will be the first point of contact for our customers and engineers., • Your role is to keep the diary flowing, ensure communication is clear and professional, and help the business operate efficiently day to day., • You will work closely with our Operations Manager and leadership team. Core Responsibilities • Answer all incoming calls professionally and confidently, • Book jobs accurately into our CRM system, • Manage customer emails and respond with clear, well-written communication, • Coordinate engineer diaries and confirm appointments, • Follow up on quotations and outstanding approvals, • Support with aftercare and customer satisfaction follow-ups, • Assist with general office coordination and admin tasks, • Help maintain high standards of organisation and workflow You will play a direct role in improving customer experience and helping the company grow. What We’re Looking For We are looking for someone who: • Speaks clearly and confidently on the phone, • Writes professional, polished emails, • Is highly organised and calm under pressure, • Can manage multiple tasks without losing detail, • Is proactive and takes ownership rather than waiting for instruction, • Enjoys working in a fast-paced environment, • Wants to grow with a business, not just “do a job” Previous administrative or service desk experience is preferred. Experience in trades, property or construction environments is a bonus — but not essential. Systems Experience with: • Microsoft Office, • CRM systems (training provided), • Scheduling or diary management software What We Offer • Competitive salary (based on experience), • A growing, ambitious company environment, • Opportunity to develop into a senior office or operations role, • Supportive team culture, • Modern office space in Battersea Important This role is fully on-site. We are building a strong office culture and require someone present and engaged with the team. If you are organised, confident and ready to take ownership in a growing business, we would love to hear from you.

Optical Assistant Northcote Road, SW11 6QU Salary up to £26k per annum (pro rata for part time hours) Bayfields Opticians & Audiologists have now rebranded our Optical Assistant job titles so you will be joining our fabulous team as a Client Experience Advisor. For this role, we are looking for our Client Experience Advisor for 3 days / 24 hours per week (9am - 5:30pm) to join our amazing team in Northcote Road, SW11 6QU. When you join Bayfields Opticians and Audiologists as our Client Experience Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. At Bayfields, we are passionate about the services we provide our clients so as our experienced Client Experience Advisor, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on our Welcome, Discover, Delight Bayfields client journey. We need an experienced Client Experience Advisor with experience of dispensing single focus lenses, multi-focal lenses and contact lenses. We would like somebody with strong IT skills and excellent communication and listening skills with the ability to build strong relationships with your team members, peers, and clients. Key Responsibilities: Greet customers warmly and provide excellent service. Assist customers in selecting suitable frames, lenses, and other optical products. Experience of dispensing single focus lenses, multi-focal lenses and contact lenses. Schedule appointments and manage bookings. Maintain product displays and ensure the store is tidy and presentable. Handle administrative tasks, including processing payments and orders. What We’re Looking For: Excellent customer service and communication skills. A keen interest in eye care and eyewear. Strong attention to detail and organizational abilities. The ability to work well in a team and independently. Previous experience in optical retail. What We Offer: As an integral member of the Bayfields team, we will provide our Client Experience Advisor with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices. You will participate in workshops that demonstrate the various types of optical screening equipment in practice and how to carry out basic repairs and adjustments. It will give you the opportunity to learn in a hands-on environment under the guidance of our experienced managers. Additionally, you will explore the Audiology journey to understand the impact of hearing loss for our clients and the solutions we can offer. If you are an enthusiastic, customer-focused Client Experience Advisor, and looking for a new rewarding role, we would love to hear from you!

About the Company The Role: Reporting to the Commercial Operations Associate Director. Your goal will be to provide outstanding service to our clients and work closely with colleagues internally. You will be a confident communicator both on the telephone and via any written communication. You will be required to work well under pressure to ensure all account openings and new enquiries are dealt with in a timely manner. You will have a keen eye for detail maintaining our CRM system and producing reports on a daily and weekly basis. This is an office-based role, primarily on the phone and email, so you will need to be confident, enthusiastic and willing to learn in order to develop yourself as an individual. About the Role Key responsibilities of the role are: • Responsible for issuing account forms, obtaining references and the account opening process before it is passed to our CFO and Credit Control Team, • Completing reports for the daily KPI dashboards, • Monitoring the Info and New Accounts inbox, • Assisting Customer Service and the Sales Team with any pricing exercises and updating our internal systems as necessary, • Liaising with Transport and Customer Services on a daily basis to ensure wasted journeys are dealt with in a timely manner, • Producing end of month reports for specific customers as and when required, • Maintaining the CRM and ensuring a new sites listing is issues to the relevant people on a weekly basis, • Setting clients up with access to our online portal, • Managing a WhatsApp group and passing on relevant information to various departments/ personnel within the business, • Completing Outstanding Tickets on daily basis, • Answering any Sales calls and overflow lines, • Assisting with obtaining skip permits from the local councils, • Learn and complete the SMARTWaste setup, • Completing new supplier questionnaires as and when required, • Ad-Hoc duties as set by your Line Manager Qualifications Qualifications/Experience: • Intermediate level of Microsoft Office skills, • Ideally have previous exposure to the Waste Management and Recycling industry, • Experience of working in a fast-paced environment Required Skills • Be self-motivated with an analytical mind and a keen eye for detail, • Ambitious dynamic go getter with a real can-do attitude, • Confident communicator, both verbal and written, • Good team player as you will be required to work with a range of personnel internally and externally, • Work well under pressure and to set timelines in a professional manner Equal Opportunity Statement We are committed to diversity and inclusivity.

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect. Opportunity is offered hybrid at our Stratford, London office. Your role in our future • You’ll provide first level support for all customers via telephone, email and live chat., • You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more., • You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done., • We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. Qualifications Your profile • Fluent German speaker in both written and verbal, • You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail., • You’re excellent on the phone, personable and confident in talking to customers, • You demonstrate creative problem-solving approach, • You’re organised, and can manage multiple, simultaneous assignments, • You’re self-motivated with the ability to work under pressure and to challenging deadlines Additional Information Rewards & Benefits • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle., • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform., • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program., • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme., • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected.

🚀 Join the Wowcher Team - We're Hiring a Sales Executive! 🚀 Location: London (Embrace the office vibes - 4 days a week!) Salary: £26,000 - £28,000 + Commissions (OTE £40,000 - £60,000) Are you a Sales Executive ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK. We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few! We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on! What are we looking for? • We are looking for someone with an eye for business-to-business sales. You must be able to come in and hit the ground running!, • A confident communicator who is happy to pick up the phone to talk with both new prospective clients, as well as those we have worked with previously., • Excellent presentation, communication, and negotiation skills with the ability to sell at all decision-making levels., • A smart business-oriented individual who can understand what deal structures and price points will appeal to the consumer, and who can then negotiate strongly to achieve a great outcome for the consumer, Wowcher, and client alike., • An individual who has an interest in consumer trends, and what types of deals will perform best as those trends evolve., • Brilliant objection handling skills, with the ability to anticipate queries and objections, and the initiative to gather the tools and information necessary, as well as build the trust required, to turn these around., • Self-motivated team player who can exceed goals and revenue expectations, with the ability to work on their initiative whilst building positive and rewarding working relationships with both colleagues and stakeholders. What will my responsibilities be? • Actively calling targeted businesses with the ultimate aim of signing fabulous merchants, • Creating excellent pitches, presentations, and proposals and negotiating to ensure a mutually beneficial deal is created for Wowcher, the merchant, and our growing customer base., • Providing clients with relevant information; especially in response to enquiries about products and services., • Continually establishing client relationships and building a strong rapport to enable you to deliver excellent customer service and further develop Wowcher's outstanding reputation., • Meeting weekly KPIs and monthly sales targets. Why Wowcher is Your Next Stop: Our office is like no other - it's a hub of fun and creativity! 🌈 Flexible working - blend office and home for your ideal work-life mix 🌞 25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days) 🍏 Free fruit to fuel your day 🥐 Weekly breakfast feasts every Thursday - Rise and shine! Why not grab a coffee and a pastry to start your morning. 🌿 Wellness Wednesdays (hello, free massages!) 🍹 Thirsty Thursday! drinks and snack trolley - kick back and relax with a cold beer or prosecco 🎮 Games area for some friendly competition 🎁 Benefits platform Perkbox so you can get discount and rewards across the UK! 🎉 Monthly social events – All Bar Wowcher! get to know your awesome colleagues 🎊 Legendary all-company parties twice a year - don't miss out! 🚲 Cycle Scheme and Season Ticket Loan to get you moving 💰 Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution. 🤝 Enhanced Employee Assistance Provider for confidential support and advice 🕶️ Eye Care Vouchers – we’ve got you covered! 💸 Store discounts across the Wowcher website (including travel deals!) 👕 Smart-casual dress code every day!! Want to know more? Check out:

What we're looking for: The QA Developer ensures the functional integrity and performance of our digital experiences. You will be responsible for both traditional regression testing and the development of new frameworks to validate the non-deterministic outputs of AI-powered features. Key Responsibilities • Develop and maintain automated E2E test suites using Playwright, • Perform cross-device and cross-browser testing for all web and mobile platforms., • Manage bug tracking and reporting through JIRA., • Integrate automated testing into GitHub actions CI/CD pipelines., • Professional experience in automated testing and quality assurance., • Proficiency in C# or TS for writing and maintaining test scripts., • Experience with performance and load testing tools., • Knowledge of security testing principles and mitigation of common web vulnerabilities., • Experience testing conversational interfaces or messaging-first applications., • Familiarity with performance and load testing to validate API reliability., • Experience with AI evaluation frameworks or prompt injection testing. What we can offer you: We work hard at keeping our teams motivated by offering continuous training and development opportunities, varied workloads, a competitive benefits package, good work-life balance and a fun and engaging office environment. We are currently working within a hybrid working model with flexibility to suit people’s circumstances. About Us: Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital eco-system. We are 70 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data, Strategy and Ops. All dedicated to creating customer experiences worth talking about. Check out what we do ___. The VCCP Partnership as a whole is an integrated communications agency set up in 2002 by Charles (V), Rooney (C), Adrian (C) and Ian (P), who founded the agency on the principles of simplicity, collaboration, un-preciousness and integration around ideas rather than channels. Their founding client was BT Cellnet, now more commonly known as O2 and the most awarded brand in IPA effectiveness history. Across the Partnership, we work with a broad spectrum of clients such as O2, CompareTheMarket, easyJet, Paddy Power, Dominos and Cadbury. Our Culture: Bernadette has a unique culture, and we are looking for people who will make a positive contribution to this, therefore the candidate must have the following attributes: • A collaborative nature, • An entrepreneurial spirit, • Take pride in their work, • Have an honest approach, • Be un-precious and be able to recognise that a good idea can come from anywhere, • Take responsibility Our Purpose: At Bernadette, we’re on a mission to bridge the gap between ‘digital strategy’ and the execution of ‘digital experiences’ to make breakthrough products & services. That includes opening new categories and formats, delivering groundbreaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem. We’re here to make a difference. We make breakthrough digital products and services which set new standards for everyone to follow, are indispensable and you can’t imagine life without them. We also deliver digital communication assets and activations for integrated campaigns for all of our VCCP clients. Benefits: • Life Assurance, • Private Medical Healthcare, • Income Protection, • Pension, • 25 days holiday, • Work mobile phone, • Enhanced maternity/paternity (after qualifying period) Non-Contractual Benefits: • Half a day working before a bank holiday – work permitting, • Employee assistance programme, • Gourmet Society & Tastecards, • Health Screening, • Holiday Purchase Scheme, • RAC Vehicle Breakdown Cover, • Free annual eye test, • Curious sessions and other information sharing sessions, • Give as you earn (a tax-free benefit), • Cycle to work scheme - after successful completion of probationary period, • Season ticket loan – after successful completion of probationary period

Fresh graduates are welcome to apply. We require you to possess a strong sense of curiosity and a willingness to learn. The company looks forward to growing together with you. Location: United Kingdom Key Responsibilities: 1. Responsible for designing 3D treatments using Smartee's Smart check design software., 2. Support customer by phone, email and/or remote support., 3. Active collaboration with sales and customer service group to fully meet customer needs. Requirements: 1. Bachelor's Degree above or equivalent experience /certifications., 2. Excellent computer literacy., 3. No limit to majors, but Medical/Dental Medicine majors is preferred., 4. Holding a PSW visa., 5. IELTS score of 6.5 or above., 6. Chinese and English can be used as working languages. We Offer 1. Systematic training and long-term learning time., 2. Competitive salary and benefits., 3. Opportunities for career growth and professional development., 4. A collaborative and supportive team environment. 3D Treatment Designer(专员/经理岗位) 本岗位接受应届生投递。 我们期望您具备强烈的好奇心以及乐于学习的态度。公司期待与您共同成长。 工作职责： 1.使用正雅（Smartee）的 Smart Check 设计软件进行三维矫治方案设计。 2.通过电话、电子邮件及/或远程支持为客户提供协助。 3.积极与销售及客服团队协作，全面满足客户需求。 任职要求： 1.本科及以上学历，或具有同等经验/证书。 2.优秀的计算机应用能力。 3.专业不限，医学/口腔医学相关专业优先。 4.持有 PSW 签证。 5.雅思成绩 6.5 分及以上。 6.中英文可作为工作语言。 我们提供 1.系统化培训及长期学习时间。 2.具竞争力的薪酬与福利。 3.职业发展及专业提升的机会。 4.协作互助、积极向上的团队氛围。

Are you passionate about swimming – someone who’s willing to go the extra mile to inspire our members to reach their goals? \n Your job… \n\n • Ensuring all poolside activities and scheduled swim lessons are promoted effectively and delivered to the highest standard, creating an exceptional experience for our members.\n, • Responsible for developing creative and innovative classes following the Swim England (ASA) national plan for Teaching Swimming.\n, • Providing a safe and enjoyable environment for all of our members within the pool & surrounding areas.\n, • Deliver great customer service by providing personal attention and care to all members.\n, • Accurately complete records for the function to track attendance and improvements in fitness making sure individual, team and department targets are being consistently met.\n, • STA level 2 certificate in teaching swimming or Swim England (ASA) level 2 certificate in teaching swimming. Together with;\n, • STA Level 2 Award in Aquatic Teaching - Baby & Pre-School or Swim England (ASA) Level 2 Teaching Pre-School Swimming\n

Are you passionate about swimming – someone who’s willing to go the extra mile to inspire our members to reach their goals? \n Your job… \n\n • Ensuring all poolside activities and scheduled swimming lessons are promoted effectively and delivered to the highest standard, creating an exceptional experience for our members.\n, • Responsible for developing creative and innovative classes following the Swim England (ASA) national plan for Teaching Swimming.\n, • Providing a safe and enjoyable environment for all of our members within the pool & surrounding areas.\n, • Deliver great customer service by providing personal attention and care to all members.\n, • Accurately complete records for the function to track attendance and improvements in fitness making sure individual, team and department targets are being consistently met.\n, • Swim England/ASA Level 2 in Teaching Swimming or STA Level 2 Certificate in Swimming Teaching\n

Are you currently working in the door industry and looking to progress your career in Senior engineering role? A leading manufacturer of automatic entrance systems is offering a newly created Door Engineer position for someone with solid industry experience. The role covers Milton Keynes and Luton areas, providing a varied and active field-based workload. Your starting salary BASIC will be £47,500, with realistic first-year earnings of around £60,000 OTE. A fully equipped, modern company van, PDA, and mobile phone are also provided, along with premium overtime opportunities. Benefits include door-to-door travel pay, a company pension scheme, 25 days of annual leave plus bank holidays, and employer pension contributions of up to 6%. The company also offers several additional perks, making this a strong opportunity for a motivated engineer looking for stability, support, and long-term career growth. Responsibilities of an Senior Door Engineer You'll be reporting to the Service Manager and be expected to be in control of the maintenance, service, and repairs of automaic swing and sliding automated entrance systems as well as Industrial doors within a local postcode area. Each day you'll be working with an assortment of equipment produced by the company in their factory. You will be expected to manage your own work in progress, ensure all relevant paperwork is completed accurately, attend regular training courses to maintain up-to-date knowledge of equipment, and be an active team player sustaining the company's fantastic reputation and future growth. Essential Requirements of a successful Senior Door Engineer • EN16005, IPAF, PASMA, • Previous practical experience working on swing, sliding entrance systems and industrial door systems, • Excellent customer service skills, • Electrical, welding or hydraulics experience Salary and Benefits for an Senior Door Engineer: • Attractive starting salary package of £47,500 basic OTE circa £60k+ in your first year, • Overtime rates paid at 1.5 minimum, • Paid from when you leave home to when you return home, • On-call support every 5th week paid at x1.5 rate, • Company van and fuel card, • 25 days annual leave and 8 bank holidays (33 total), • Company pension scheme, • Buddy support system in place during training period, • Company laptop and phone, • PPE and Uniform supplied, • Ongoing manufacturer training, • Technical support available, • Local support network of colleagues If you're interested in this Senior Door Engineer opportunity and looking to join a leader in their field, This could be the perfect opportunity for you. Apply now! JTRA1_UKTJ

Better places, thriving communities. ROLE: Technical Supervisor HOURS: 40 hours per week LOCATION: Charlton Gate Business Park, London At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Technical Supervisor who will lead and support the delivery of all operations, installations, and maintenance activities across the estate, ensuring a safe, efficient, and high‑performing environment for all building users. The role spans two sites and leads a team of four engineers, supporting a luxury retail office site and a warehouse/office environment, maintaining a high‑standard, client‑focused service and ensuring practical, fast‑paced maintenance delivery with an emphasis on Health and Safety. Role Responsibilities: • Lead and support a team of 4 engineers across both site locations, ensuring balanced resource allocation and consistent service delivery., • Act as a working supervisor, carrying out maintenance tasks and providing cover when required, and participating in on‑call and weekend rotas in line with business needs., • Ensure all PPM, reactive and statutory tasks meet SLAs and compliance standards., • Serve as the electrically biased lead engineer and undertake AP duties., • Maintain strong relationships with Building & Estates teams, subcontractors, and client representatives., • Issue, manage, and audit all relevant permits and authorisations, ensuring planned works progress safely and in a timely manner., • Ensure all team documentation, reports, and compliance paperwork are completed accurately and on time., • Conduct audits, Toolbox Talks and safety briefings, as required., • Support delivery of contract KPIs and identify improvement opportunities., • Bring innovation to the contract to improve the current systems., • Support staff development and identify training needs., • Procure materials and equipment within operational budgets., • Promote energy‑efficiency initiatives across both locations., • Act as a role model for effective use of PDAs, asset management systems, and digital workflows., • Maintain statutory and non‑statutory logs (e.g., emergency lighting, FCUs, water regimes)., • Oversee water hygiene controls and logbook accuracy., • Ensure strict compliance with company and client safety systems and requirements., • Ensure accuracy, integrity, and quality of engineering and asset data within Mozaic (CAFM), informing maintenance planning and improving asset lifecycle management., • Manage subcontracted resources, ensuring aligned delivery standards and compliance., • Support colleagues and other departments to ensure smooth multi‑site operations., • Carry out all duties in accordance with company policies, procedures, and safety standards., • Undertake all training required for the role and ensure timely completion. Required Qualifications: Applicants must meet the below defined requirements for the role. • NVQ Level 3 in Electrical Installation or equivalent., • City & Guilds 2391 or equivalent certification in electrical testing and inspection., • 18th Edition IEE Wiring Regulations., • Competent to undertake Authorised Person duties for LV systems as required, and for different disciplines (or willingness to train to AP level)., • Excellent technical skills in mechanical and electrical systems and knowledge of general building repairs and maintenance., • Excellent communication skills and ability to culture and maintain client confidence., • Excellent customer service experience, preferably with an emphasis on dealing with customers and clients both face‑to‑face, through email and over the phone., • A professional attitude in all areas of the job role with the ability to challenge issues comprehensively and resolve them effectively., • Ability to work efficiently within a team as well as under own initiative in a demanding environment where accuracy is paramount., • Knowledge of Health & Safety and safe working practices, ideally IOSH or equivalent certified., • Strong understanding of working at height activities and physically capable of carrying out related tasks., • Enthusiastic, proactive, and hardworking, with a positive attitude to problem‑solving and teamwork. There's a place for you at Mitie – join us today! Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

Job title Fire Alarm Commissioning Engineer Location West London Salary or rate £45,000 plus company van Contract type Permanent About the role An excellent opportunity has arisen for an experienced Fire Alarm Commissioning Engineer to join a growing team delivering high quality fire safety solutions across West London and surrounding areas. This Fire Alarm Commissioning Engineer role focuses on the commissioning, testing, and handover of fire alarm systems, ensuring all installations meet current British Standards and client requirements. As a Fire Alarm Commissioning Engineer, you will be responsible for configuring addressable fire alarm systems, carrying out detailed system testing, and ensuring full functionality prior to handover. This Fire Alarm Commissioning Engineer position involves working closely with installation teams, project managers, and clients to ensure projects are completed safely, efficiently, and to a high standard. The successful Fire Alarm Commissioning Engineer will demonstrate strong technical expertise, attention to detail, and the ability to work independently while maintaining excellent communication. Key responsibilities • Commission fire alarm systems in line with current British Standards including BS 5839 and project specifications, • Configure and program addressable fire alarm panels and associated devices, • Carry out full system testing including cause and effect to ensure correct operation, • Identify and rectify faults during commissioning to ensure systems are fully functional, • Complete final inspections and prepare systems for client handover, • Produce accurate commissioning documentation, test results, and certification, • Liaise with installation engineers, project managers, and clients to ensure smooth delivery, • Provide technical support and guidance to site teams where required, • Ensure all work is carried out in accordance with health and safety regulations, • Attend site meetings and provide progress updates where necessary, • Support system upgrades, modifications, and troubleshooting of existing systems, • Maintain high standards of workmanship and customer service at all times Skills and experience required Essential: • Proven experience as a Fire Alarm Commissioning Engineer, • Strong knowledge of British Standards including BS 5839, • Experience commissioning addressable fire alarm systems, • Ability to program and configure a range of fire alarm panels such as Gent, Advanced, Morley, or Kentec, • Solid understanding of cause and effect programming and system integration, • Strong fault finding and diagnostic skills, • Ability to read and interpret technical drawings, schematics, and specifications, • Good understanding of health and safety regulations, • Excellent communication and organisational skills, • Ability to work independently and manage multiple projects, • Full UK driving licence Desirable: • FIA qualifications or manufacturer specific training, • Experience working on large commercial or high rise projects, • Knowledge of other life safety systems such as smoke control or emergency lighting, • Experience supporting installation teams or mentoring junior engineers What is on offer • Company van provided, • Five weeks holiday plus bank holidays, • Paid travel time, • Strong progression opportunities, • Company pension scheme, • Enhanced overtime rates, • Company mobile phone, tools, and uniform provided How to apply If you are an experienced Fire Alarm Commissioning Engineer seeking your next opportunity in West London, this Fire Alarm Commissioning Engineer role offers excellent long term prospects. Please apply with your CV as soon as possible to be considered for this Fire Alarm Commissioning Engineer position.

Dispensing Optician – Independent Luxury Opticians - NO WEEKENDS Central London Salary: £35,000 – £40,000 DOE + Bonus Scheme + Benefits Working Pattern: Full-Time | Monday – Friday | No Weekends The Opportunity A fantastic opportunity has become available to join a well-established independent opticians in Central London as a Dispensing Optician. This role offers a rare opportunity within optics to achieve excellent work-life balance, with Monday to Friday working and no weekend commitments, while still building a rewarding and varied career within a stylish independent practice. This is an ideal opportunity for a Dispensing Optician who enjoys patient interaction, eyewear styling and the commercial side of optics, and wants to contribute to the growth and success of a respected independent practice. Role Overview As a Dispensing Optician, you will play a key role in delivering exceptional patient experiences, supporting the optometrist and guiding patients through their eyewear journey from consultation to final dispense. Alongside traditional dispensing responsibilities, the role also offers the opportunity to become involved in the wider commercial and creative aspects of the business, making it particularly appealing for someone who enjoys contributing ideas and helping shape the direction of the practice. This includes involvement in areas such as frame buying, product selection, pricing strategies and visual merchandising, giving you genuine input into the growth and development of the optical department, while working with high-end, designer eyewear collection. Key Responsibilities • Provide expert frame styling, dispensing advice and lens recommendations, • Support patients with repairs, adjustments and aftercare, • Work closely with the Optometrist and wider clinic team, • Contribute to frame buying and product selection, • Support pricing strategies and product positioning, • Play a role in driving the commercial success of the practice, • Deliver outstanding patient care and customer service About You We are looking for a GOC-registered Dispensing Optician who enjoys working in a patient-focused environment and has a genuine interest in both the clinical and commercial aspects of optics. Candidates will ideally have a minimum three years’ dispensing experience, although strong candidates with slightly less experience may still be considered. The ideal candidate will be: • GOC Registered Dispensing Optician, • Experienced across all aspects of optical dispensing, • Commercially aware and confident, • Passionate about eyewear styling and fashion, • Dynamic, proactive and personable, • Comfortable contributing ideas to help develop the practice Experience with glazing would be advantageous but is not essential. Benefits • £35,000 – £40,000 salary DOE, • Performance bonus scheme based on dispensing sales, • Monday – Friday working - No weekends – excellent work-life balance, • 28 days annual leave (inclusive of bank holidays, • Professional fees paid, • Pension scheme, • Annual eyewear allowance Referral Scheme Compass Associates Ltd is acting as the exclusive recruitment consultancy for this vacancy. We offer a £500 voucher for every successful recommendation or referral. Interested? If you are a Dispensing Optician looking for a Monday–Friday role with no weekends, strong work-life balance, and the opportunity to be involved in the commercial and creative side of an independent practice, we would love to hear from you. Contact Information Matt Summers Phone: 02393 874 318 Mobile: 07964 099 056 Email:

Brook Street Recruitment is working with our client in Armagh who is a fast-paced, customer-focused Customs Clearance Agent They specialise in delivering efficient and compliant customs solutions, ensuring our client's needs are met quickly and professionally. Role Summary As a Customs Clearance Agent, you will be responsible for processing import and export documentation, ensuring compliance with customs regulations, and delivering excellent customer service in a high-pressure environment. Key Responsibilities • Process import/export documentation in line with customs regulations. * Calculate duties and VAT for CDS and AIS imports. * Verify invoices, commodity codes, and EORI numbers for accuracy. * Request and file direct representation authorisations. * Communicate with customers via email and phone. * Handle red, orange, or yellow routings and notify customers of delays. * Complete supplementary declarations (office hours and on call). * Stay current with customs regulations and participate in training. * Manage shipping requests and provide booking confirmations. Criteria • Experience in customs clearance or a similar logistics role. * Strong understanding of customs regulations and procedures. * High attention to detail and accuracy. * Excellent communication and customer service skills. * Ability to work under pressure and meet tight deadlines. * Proficiency in Microsoft Office, Excel and customs systems. Benefits • Competitive salary with bonuses * Training and development opportunities * Supportive team environment * Career progression potential * Hybrid working - after probation Working hours are 9am to 5.30pm and one weekend in four on call. This is paid overtime with the Monday off following the weekend, Please send CV to Colleen Farquharson via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Class 1 Cab Hopper Tramper Location : Bridgwater Shift: 5 out of 7 About Us At Gregory Group, we're proud of our long-standing reputation for reliability, hard work and doing things the right way. Our people are at the heart of what we do, and we're committed to creating an environment where colleagues feel supported, respected and able to develop their skills. We value teamwork, straightforward communication and a practical approach to getting the job done. If you're looking to build a career with a business that invests in its people and focuses on continuous improvement, we'd be pleased to have you with us. The position of Class 1 Tramper involves: Starting as a cover driver and once experienced, and availability arises a permanent vehicle will be issued. Collecting and delivering customers products on a curtain sided trailer, this will include a great deal of load security using ratchet straps. Delivering loads throughout the UK both full and groupage loads. Using a handheld PDA to complete paperwork. Dealing with customers face to face and over the phone. Keeping in regular contact with the transport team for updates on progress and managing our customers' expectations. This will include nights away. Attending regular training sessions. Essential skills required for Class 1 Tramper: Must hold a UK HGV Class 1 CE Licence. Hold a current DCPC Card and Digital Tachograph Driver Card. Be passionate about providing excellent customer service. Working to deadlines. Confident, polite and a team player. Good geographical knowledge. Due to the nature of the role applicants must be fit, flexible, hardworking and self-motivated. Why Join Gregory Distribution Ltd? Competitive Salary : £40,040 per annum plus weekend rate. Shift Hours : Start times will be between 05.00am and 07.00am- flexibility will be required Overtime : Available. Training : DCPC training during your employment*, Monthly Courses for a variety of areas. Benefits : Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more. Career Development : Opportunity to develop your career within an expanding business. Company Benefits : Excellent holiday allowance, Medical Reimbursement*, Life assurance, pension, and sickness scheme*. Extras : Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day. Team Culture : Strong culture of teamwork. How to Apply If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications. Eligibility : Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage. Contact Us : For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs. Note to Recruitment Agencies : We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you. *Subject to terms and conditions. TPBN1_UKTJ

Part Time Nightstop Coordinator (London) If you’re ready to make a real difference and thrive in a team that supports your growth, we’d love you to join the team! Location: London Salary: £16,581.60 per annum pro-rata ILW (FTE - £27,636 per annum) Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 22.5 About the Role As a Nightstop Coordinator (Part Time), you’ll be the first point of contact for young people facing homelessness—assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It’s a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You’ll also nurture strong relationships with referral partners, support and motivate volunteer hosts, and help grow the Nightstop network across London. If you’re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Please note that this job is offered on a part time (22.5 hours per week) permanent basis. Key deliverables: Supporting Young People • Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting., • Conduct needs and risk assessments with potential Nightstop guests., • Arrange the logistics of a guest’s stay with a volunteer., • Work with guests and referral partners to offer support and opportunities for longer term accommodation., • Provide support to guests and volunteers through a 24 hour on call phone service., • Ensure the safety and wellbeing of guests and volunteers in the service at all times., • Maintain up to date records on all guests and volunteers., • Support with the creation of reports., • Develop promotion plans with the aim of recruiting Nightstop volunteers, • Effectively onboard new Nightstop volunteers in a timely manner, • Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities, • Be an active member of the team, collaboratively effectively and work closely with your line manager., • Undertake further duties as commensurate to the role identified by your line manager. When completing your application form please address all the points set out below. • Excellent customer service skills and telephone manner., • An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs., • Experience of working with vulnerable people or people experiencing homeless., • Understanding of current housing and homelessness legislation, including entitlement to welfare provision., • Experience of writing, implementing and evaluating Risk Assessments., • An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion., • Commitment to promoting health and safety of yourself and others., • An ability to work in an organised manner and arrange placement logistics., • Experience of collaborative working with a range of internal and external stakeholders., • Experience of maintaining administrative systems, good literacy, numeracy and IT skills., • Experience of working under pressure with the ability to respond to conflicting demands., • Ability to find creative and positive solutions to problems, using own initiative., • Understanding of professional boundaries and ability to maintain them., • Ability to effectively reflect on own practices for ongoing learning and development., • Willingness to be part of a 24 hour on-call rota., • Willingness to work outside office hours including some evenings and weekends., • Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination., • Tailored training and development, • Flexible working options where suitable, • 26 days annual leave, rising with service, • Family friendly leave policies, • Pension scheme with employer contributions up to 7%, • Employee Assistance Programme with 24/7 GP access, • Discounts across retail, travel, food, fitness and more, • Cash health plan for you and your family, • Death in service benefit The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge

Machine Tool Service Engineer We are seeking an electrically biased Service Engineer to join our team, focusing on clients within the Northwest (Manchester and Lancashire) area. While an electrical bias is preferred, we are open to candidates with a balanced 50/50 mechanical and electrical skill set, provided they possess expert-level knowledge of CNC controls. Requirements & Experience Technical Expertise: Proficient in Heidenhain, Siemens, and Fanuc CNC Machine Tool Controls. Customer Relations: A minimum of 3 years of experience in a customer-facing field service role. Location: Must be based within or able to easily commute throughout the Northwest region. Compensation & Hours Salary: £38,000 £40,000 per annum (dependent on experience). Door-to-Door Pay: Engineers are paid for all travel time. Standard Week: 38 hours. Monday Thursday: 08:00 17:00 Friday: 08:00 12:00 Overtime Rates: Weekdays (outside core hours): 1.33x Saturdays: 1.5x Sundays: Double Time Benefits & Equipment Vehicle: Ford Transit Van (available for optional personal use; P11D applies). Tools: Company mobile phone and laptop provided. Holidays: 25 days annual leave plus Bank Holidays. Healthcare: Private healthcare coverage (available after 6 months, with family add-on options). Pension: Competitive scheme (8% Employer / 5% Employee contribution). Additional: Annual bonus scheme and SSP (after the first 3 days of absence). Support: Full hotel and fuel cards provided; all bona fide expenses reimbursed. Development We are committed to technician growth, providing comprehensive in-house and manufacturer-specific training to ensure you stay at the forefront of CNC technology.. Smart Search Technical is a specialist recruitment company operating in technical engineering sectors across the UK & beyond. Founded in 2024, our mission is to simplify the recruitment process for both job seekers and employers, leveraging our extensive knowledge, connections and experience. By applying for this position, you consent to be contacted by our organisation if your qualifications align with the requirements for any role we represent. TPBN1_UKTJ

We are recruiting an electrically-qualified Crane Service Engineer to join our team based in the Glasgow/East Kilbride area. We offer: A competitive basic salary, with a fantastic OTE (£55k-65K) Paid travel time from your home in the morning and on the return home from your last job of the day. Generous overtime and double time at weekends Call out payment. 33 days annual leave (includes bank holidays) Contributory pension + life assurance + income protection insurance A Company van with satnav, corporate clothing and smart phone are provided. Employee Share Save Scheme Retail, grocery, DIY and leisure discounts Employee assistance programme Enhanced maternity and paternity pay Buy and sell holidays Your main responsibilities will include: You will perform preventative maintenance and repairs on electric overhead travelling cranes. Trouble- shooting equipment breakdowns. Consult with customers on repair and safety related issues. Complete appropriate documentation through your mobile device. This role reports to the Operations Manager. The role of a Crane Service Engineer will involve the maintenance, repair and upgrade of our customers' lifting equipment, primarily overhead gantry cranes. The work we offer is varied and two days are rarely the same. What we are looking for in you: We ask that you are apprentice-trained (or equivalent) and conversant with electrical engineering disciplines. Mechanical knowledge Previous experience working with overhead cranes and hoists is preferred, but maintaining, repairing, and servicing equipment in an industrial environment is essential. Based on 39 hours p/w Mon-Fri. Weekend overtime working will earn double time. Great communication skills Be personable as there is regular customer contact. Health & Safety awareness You are able to work at height. Willingness to work extra hours this attracts paid overtime. Hold a current driving licence. Willingness to work on the on-call rota with an enhanced premium. Due to the location of our customers in Scotland, we anticipate you being away approx 30 nights a year, during which time accommodation and subsistence will be provided. What makes us special: We have been awarded the RoSPA Gold Medal (for 6 consecutive years Golds) Award for ourUK company safety performance! When you join our company, you immediately notice a sense of commitment, camaraderie, and lots of opportunities to grow professionally within our organisation. We provide specialised training on high-quality products, provision of all equipment and PPE along with excellent company working practices and industry-leading training programme. TPBN1_UKTJ

We are helping a busy company to find a Business Development Executive who will be the first point of contact for all customers. This role encompasses both customer service, ensuring that the customer orders are taken to a high standard and also developing new business. This is a permanent opportunity, based in Yeovil. Key Responsibilities: Handling website enquiries and incoming phone calls - Acting as the first point of contact for customers, responding promptly to all enquiries and answering calls in a professional and helpful manner. Providing support, information, resolving initial concerns, and ensuring a positive customer experience. Business Development - Acting as a business development representative in contacting new leads, maintaining relationships with current clients and follow ups on large deals. Additionally includes creating deals, activities and follow ups on the internal system. Processing quotations and orders - Preparing and sending quotations to customers, ensuring all details are accurate. Processing stock orders efficiently and managing them through to completion. Ownership of sample requests and follow ups - Handle sample requests from the website and email enquiries. This will include following up to generate new leads. Following up on quotes and tracking orders - Proactively following up with customers on outstanding quotes to increase conversion rates. Keeping customers updated on lead times, order statuses, and expected delivery schedules. Providing product information and support - Developing a strong understanding of the full product range, including bespoke options and lead times. Offering accurate and informed responses to customer queries. Utilising CRM - Maintaining accurate records of customer interactions, quotes, and orders using the internal database. Ensuring all sales data is up to date and assisting with reporting where necessary. Key Skills and Experience: Excellent phone etiquette with the ability to handle inbound and outbound calls confidently, professionally, and efficiently. Exceptional customer service skills, with the ability to build rapport and maintain positive relationships. Excellent organisationalskills with the ability to multitask and prioritiseworkloads Previous experience in sales or customer service is preferred. Strong communication skills, both verbal and written, with a professional and friendly High attention to detail and accuracy in processing orders, data entry, and documentation. Proficiency in CRM systems along with Microsoft Office (Excel, Outlook, Word). Ability to work proactively, problem-solve, and take initiative in a fast-paced environment. Team player mindset, able to collaborate effectively with colleagues TPBN1_UKTJ

About The Role Electrician Malmesbury / Cirencester / Bristol / Swindon and surrounding area £35,432 plus additional benefits Full Time Permanent Position - Immediate Start Available Are you a qualified Electrician ? Is a good work life balance and job satisfaction important to you? Do you want a stable job in an established, successful company ? If so, wed love to hear from you. Join us at phs Group , the leading hygiene services provider in the UK ,as an Electrical Technician .Its a great role with flexible start times . We supply all the tools , uniform, test equipment, PPE, company van, mobile phone and tablet. Its a role youll enjoy, helping our customers by installing electrical circuits and maintaining our range of electrical washroom products. Your great customer care, skills and professionalism while working on hand driers, air cleaners and water saving products will demonstrate our core values. Youll be truly valued and supported here as part of a successful team. If youre looking for career development, youll also have access to ILM certified courses. If you enjoy travelling, you have your own area that youll look after, with company van and fuel card provided. If you enjoy flexible hours, you can start early in the morning to complete your daily hours, allowing you an earlier finish that afternoon. Its a diverse role where no two days are the same. If you are a fully qualified Electrician, apply and find out more, we want to hear from you! What will you need to be an Electrical Technician at phs? As a fully qualified Electrician with phs, you must have NVQ level 3 or City & Guilds 2360/2330 part 1 & 2 . City & Guilds 18thEdition (or be willing to take necessary training to upskill to this level). A full UK driving license held for at least 12 months. You must have less than 6 penalty points and no IN or DD endorsements of less than 5 years. If you have City & Guilds 2391 Inspection & Testing this will be an advantage. The successful candidate will need to meet the requirements of an enhanced DBS check. The role You will be repairing, maintaining, and installing various electrical products to BS7671 Standards (18thEdition). You work both independently and as part of a team. You are trusted to manage your own stock and inventory to carry out works to the highest standard. In return for your expertise, you will get: Competitive salary for 40-hour working week Monday to Friday and weekly overtime available. 23 days holiday plus bank holidays (31 days in total). Holiday buy and sell scheme after 6 months of service. Group career progression opportunities and ongoing training provided. 24 hour personal welfare helpline. New fully furnished vehicle. Pension. Fabulous savings with PHS Perks, with discounts at over 850 retailers including supermarkets. Does this sound like the job for you? If so, we would love to hear from you. Apply now! To ensure that you feel at ease throughout this process and your time with phs Group, we offer a fully diverse and inclusive culture to help you reach your full potential. TPBN1_UKTJ

Field Service Technician (Hardware Break/Fix) London SE Location: London SE Skill Level: Level 2 Technician Start Date: asap Travel Requirement: Up to 50%+ daily travel Pay : £150.00-165.00 Role Overview We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment. Key Responsibilities • Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware., • Conduct installation, maintenance, and replacement of hardware components., • Respond to customer service requests and technical issues promptly., • Maintain daily communication through phone, ema...

Who We Are: This role is being hired into Cingularity a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operate at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally. Please follow this link to understand more about Cingularity’s work: ___ IMG acquired Cingularity in September 2022 to provide the expertise to guide IMG’s remote production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. Working Conditions: Permanent, London - Hanbury St, Spitalfields Shift Work Patterns, including weekend work What You'll Do: To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment. Key Responsibilities Operational Support & Team Contribution: • Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools (e.g., Nimbra Vision, Zabbix, Grafana, Mult viewers and Transport-Stream Probes)., • Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage., • Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team., • Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery., • Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed., • Proactively identify and address potential issues before they impact service delivery., • Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact., • Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis., • Assist in the development and maintenance of incident management and disaster recovery plans., • Contribute to reviewing, refining, and documentation of TOC workflows, processes, and procedures., • Maintain accurate records of network configurations, service documentation, and incident logs., • Assist in the implementation of bespoke customer solutions, working alongside project management. This includes:, • Device configuration and testing., • Network and service documentation., • Installation and commissioning., • Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks., • Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers., • Contribute to evaluating new technologies, tools, and systems to improve TOC capabilities. You Have These: Essential: • Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge., • Strong knowledge of Broadcast environments and workflows., • Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers., • In-depth knowledge and experience of TCP/IP Stack, including switching, routing, and multicast., • Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets., • Excellent interpersonal, written, and oral communication skills., • Proven record of providing an exceptional customer experience., • Excellent attention to detail and the ability to remain focused under pressure., • Proven analytical and problem-solving skills., • The ability to follow and develop operational processes to a high standard., • Drive to build their knowledge and skills on existing and emerging technologies., • Self-motivated and organised individual., • Flexibility to work unsociable hours as required to cover sporting events. Advantageous: • Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous., • Experience with standard routing protocols such as OSPF and BGP., • Experience in video and audio encoding technologies and parameters., • Knowledge of fibre optical technologies with experience in deployments and troubleshooting., • Proficient in Windows and Linux operating systems. Added MacOS., • Experience with booking systems and/or automation systems., • A degree in engineering, telecommunications, or a related field., • Python scripting experience. Unusual Challenges • International travel will be required at least once a year to support our global team., • The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences., • Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern. Engineers do not work hours between 00:00 and 07:00. TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our ___. For information regarding Terms of Use for this and other TKO websites, please review our ___

Better places, thriving communities. ROLE: Mobile Mechanical Supervisor (HVAC Bias) HOURS: 40 hours per week LOCATION: London At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Mobile Mechanical Supervisor who manage team of engineers from all the trades, responsible for workload related to mechanical and HVAC on site and carry out to the highest standard of customer service. Role Responsibilities: • To assist with the day‑to‑day supervision of a team of technicians, sub‑contractors and any other specialists attending the client's premises, to achieve the highest level of service to the building's occupants in the most cost‑effective, technically competent and safe manner., • To provide support to the Contract Manager in the efficient use of labour and materials by co‑ordinating all planned and reactive maintenance work across the designated portfolio of premises., • To work with the Service Desk to ensure we carry out planned maintenance and reactive works as required within the contract SLA's & KPIs., • Work with stakeholders to ensure that all required certification is in place within the required timescales and remedials have been captured and actioned., • To ensure that all TBT/staff briefings are completed and certification of Engineers is in date and regularly checked., • To ensure that any sub‑contractors are working to the highest safety standards. Main Duties: • Ensure self and team carry out duties in accordance with all Health and Safety procedures, Codes of Practice and Statutory Regulations., • Work with the Contract Manager to ensure operatives are adequately qualified and are Appointed Persons where necessary., • Ensure all tasks are carried out to the highest standard of customer service and that work is completed on time, within budget and meets Service Level Agreements or Key Performance Indicators., • Undertake supervision, coaching, support and development for team members., • Day‑to‑day management of relevant employees including conduct, performance, attendance and capability., • Build effective relationships with the client, answering queries, keeping them informed about site activities and developments., • Identify opportunities for, and then organise and manage to completion, any additional works in accordance with any repair and replacement contractual requirements., • Ensure all statutory certification is in place across the business systems., • Monitor, co‑ordinate and manage services provided by specialists and/or sub‑contractors., • Ensure compliance for all necessary Permit to Work systems., • Assist in the implementation of improvements to procedures and systems, making recommendations as appropriate., • To understand and complete all work‑related documentation accurately and on time., • To understand and comply with policies and procedures., • To carry out work in a safe and diligent manner., • Ensure self and team comply with all Health and Safety policies and procedures., • To attend and fully participate in training and MiReview activities as required., • To undertake additional duties in line with capabilities as required., • To be part of the callout rota for out‑of‑hours 24/7 support. There's a place for you at Mitie — join us today! Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team.

@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. We offer our customers not only full traditional estate agency services but also a wide range of complementary housing solutions, to position ourselves at the forefront of the London market. We are only just starting to unlock the potential of what @Druce is capable of, and our Area Manager opportunity is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market. The role With an inherent passion for London’s prime residential property market, we are seeking an accomplished Area Manager to operate across both Sales and Lettings. This position offers the opportunity to curate exceptional client experiences while managing transactions from initial engagement through to successful completion. • Possess an in-depth understanding of all properties within your portfolio, area, and region @Druce, • Generate and carry out self market appraisals for both Sales and Lettings, and progress each to new property instructions, • Undertake any additional appraisals allocated by team members, • Receive all incoming leads for applicants, both Sales and Lettings, further qualify them, developing the relationship to a level necessary to service their property-related needs, • Identify suitable properties for applicants and arrange viewings accordingly, • Continue communication and requalify applicants to generate further viewings and offers, • Lead and progress the sales/lettings process once under offer by continuously communicating with all stakeholders with administration support, • Ensure readiness of the property before the move-in date with support from Property Management, as necessary, • Actively up-sell and cross-sell our additional products to all customers engaging with @Druce (e.g. insurance, mortgage etc.), • Ensure all database entries and property records are accurately maintained and updated The person @Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart. We are looking to enlist people who embody this through: • Minimum 4-5 years of experience in a real estate sales and/or lettings environment, • Highly self-driven individual with ability to create, maintain and develop relationships, • Excellent communication skills and able to connect with clients, both in-person and over the phone, • Ability to understand market trends, local competition and specific property attributes, in addition to being able to articulate the @Druce Difference to potential customers, • Strong ability to negotiate and influence customer’s decision-making, • Demonstrate deep understanding of both the Sales and Lettings processes, document requirements, regulations, compliance and overall markets etc, • Capability to excel in a dynamic environment and juggle multiple priorities, • Strong interpersonal skills focused on customer satisfaction What’s in it for you? Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey and focus on building high quality relationships and a track record across both sales and lettings markets. However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you? • Competitive basic salary and commission structure, • Generous annual leave, increasing annually with tenure As an equal opportunities employer, Druce is committed to the equal treatment of all current and perspective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identify, or marriage and civil partnership. To apply, click the link!

Commercial Catering Engineer Basic salary £45,000 / 37.5 hour week / Door to door pay / 31 days holiday We are currently looking to recruit an experienced Commercial Catering Engineer to work within our specialist catering team. Having been established for over thirty-eight years installing and managing commercial kitchens, we have grown to be the UK's leading provider within the commercial catering industry. We currently mange a diverse range of sectors such as restaurants, hotels, leisure centres, care homes and schools just to name a few. As a Commercial Catering Engineer, your key responsibilities will include service, maintenance, repair and fault finding of gas and electric kitchen equipment. This role is field based and will require you to be customer facing as well as meeting clients. Previous Experience Required COMCAT 1,3,5 (Essential) Full Drivers License (Essential) Relevant experience working on commercial catering equipment Electrical experience (not required but an advantage) Package Overview Basic salary £45,000 37.5 hour working week Paid door to door 23 Days holiday + 8 bank holidays VW Caddy van and fuel card Smart Phone Uniform and tools Pension 1 in 4 with £180 on call allowance. (This equals out to be an extra £2,160 on top of basic salary) Overtime Monday - Saturday Double time on Sunday's & Bank Holidays Top up training provided and funded if required. If this particular vacancy is of interest to you please call #Fern @ CV Bay on 0121 389 0023 #eng1 JBRP1_UKTJ

Complaints Handler - Manchester (Hybrid) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Tech sector – You must be able to evidence at least 1 years previous experience in Complaints Handling, Escalations or customer resolutions in a regulated environment at interview. Start Dates: Various 2026 • Salary: From £26,442.00 per annum, • Location: Hyrbid after training with a minimum of 3 days per week in our Manchester office, • Training: 2 weeks then 2 weeks Grad Bay (onsite), • Contract: Permanent, Full Time 37.5hrs (must be fully flex), • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Credit Check, • Any other associated checks Job Profile Summary As a Complaints Handler, you will be responsible for investigating and resolving customer complaints relating to mobile phone and technology insurance policies. Acting as a key escalation point, you will ensure complaints are handled fairly, thoroughly, and in line with FCA DISP regulations, Complaint Management Policies, and clients’ customer service standards. This role requires attention to detail, the ability to think outside of the box, problem solving mindset, strong analytical skills, emotional intelligence, and the ability to make balanced, evidence-based decisions while delivering a positive customer outcome. Job Description • Manage and resolve customer complaints relating to mobile phone and tech insurance claims, sales, service, claims decisions, general delays, and policy interpretation., • Conduct detailed investigations by reviewing call recordings, claim notes and decisions, sales and policy documentation, and system data., • Contact customers via phone and written correspondence to gather information, explain findings, and agree fair resolutions., • Make justified decisions in line with policy terms, FCA regulations, and Treating Customers Fairly (TCF) principles., • Issue clear, professional Final Response Letters within regulatory ., • Accurately record complaint outcomes, root causes, and actions taken., • Identify trends and recurring issues, escalating insights to management for process improvement., • Work collaboratively with claims teams, quality, legal, and leadership to resolve complex cases., • Ensure all complaint handling meets FCA DISP, data protection, and internal governance requirements., • Support continuous improvement by contributing to customer experience and compliance initiatives., • Exhibit strong communication – demonstrate clear, empathetic communication with excellent listening and questioning techniques to understand customers’ needs thoroughly. Has the ability to explain complex insurance concepts or issues in plain language., • Excellent problem solving – proactively resolve issues customer dissatisfaction or complaints, leveraging quick decision-making skills to offer first time resolutions., • Deliver exceptional customer service – identify and address vulnerabilities or special circumstances, showing empathy and professionalism throughout the complaint journey., • Conversation management – manage challenging interactions calmly and maintain a positive customer experience., • Adhere to Regulatory standards – comply fully with employer rules, regulations and policies relating to Financial Conduct Authority (FCA), Financial Services and Markets Act (FSMA) and General Data Protection Register (GDPR) compliance regulations, as well as any relevant insurance regulatory standards., • Follow internal guidelines – understand and follow all policies, procedures, and quality assurance measures., • Exhibit ownership and accountability – take personal responsibility for assigned tasks, working diligently to provide the correct outcomes and solutions in a timely manner., • Effectively use technology – comfortably navigate technology systems to assist customers in real-time, maintaining proficiency in standard office software, CRM platforms, and specialised claims management systems., • Precisely update complaint and case notes, ensuring documentation is complete and compliant. Efficiently multi-task across multiple systems or applications while providing excellent customer service., • Foster continuous improvement – participate in ongoing training and professional development to stay current on product knowledge, regulatory updates, and best practices. Suggest improvements to process or workflows that could enhance customer satisfaction and operational efficiency. Essential: • Previous experience in a complaints handling, escalations, or customer resolution ., • Experience working within a regulated environment (insurance, financial services, utilities, telecoms)., • Strong understanding of customer service best practice., • Familiarity with mobile phone or consumer tech insurance products., • FOS experience Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What we offer you: • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

An excellent opportunity for an experienced Fire Alarm Technician (Field Service Technician) to join a well-established company! Job Type: Full-Time, Permanent. Salary: £35,000 - £38,000 Per Annum, Depending on Experience. Plus extra for On Call. Location: Havant, Hampshire Successful candidate must live within 30 minutes drive of PO9. Schedule: Monday Friday, 8:00am 5:00pm (door to door). About The Company: They have proudly served the fire protection industry for over 30 years. They are committed to delivering high-quality customer service through the installation and maintenance of fire extinguishers, fire alarms, and emergency lighting systems. They are a friendly and professional team who take pride in their work and in building lasting relationships with their clients. About The Role: They are currently looking for a Fire Alarm Technician to join their field service team. This role involves the installation, commissioning, servicing, and fault-finding of fire alarm systems for a wide range of commercial and domestic clients and the servicing and maintenance of emergency lighting. The successful candidate will have experience working in the electrical industry and will be a confident and experienced technician who works well independently, communicates effectively with clients, and is flexible to travel across the UK, including occasional overnight stays. The company are also open to applications from individuals with some experience in electrical or alarm systems who are looking to further develop within the fire safety industry training can be provided for the right candidate. Key Responsibilities: Install, service, maintain, and commission fire alarm systems (conventional and addressable) Perform routine inspections and testing in accordance with BS 5839 standards Perform routine inspections and testing of emergency lights in accordance with BS 5266 standards Diagnose faults and carry out repairs or replacements as required Conduct planned preventative maintenance (PPM) and reactive works Ensure all work is completed in line with current fire safety regulations Record all work carried out using company software and documentation tools Liaise with customers, building positive relationships and providing fire safety advice Collaborate with office staff to manage and schedule appointments efficiently Carry out site risk assessments and ensure full compliance with H&S procedures Identify opportunities for additional works and contribute to business growth Join the on call rota which requires out of hours call out responsibilities Required Skills & Experience: Full UK driving licence Experience working with fire alarm systems (minimum 1 year) Understanding of BS 5839 and BS 5266 standards and fire safety legislation Ability to read and interpret technical drawings and schematics Strong problem-solving skills and attention to detail Excellent communication and customer service skills Good written and record-keeping skills DBS check (or willingness to undergo one) Preferred Qualifications & Experience: FIA, BAFE, or equivalent fire alarm system training Electrical qualifications (e.g. 18th Edition or NVQ Level 3 in Electrical Installation) Experience with emergency lighting systems and fault finding Familiarity with various fire alarm panel brands (e.g., C-TEC, Apollo, Kentec, Advanced) Company Benefits: Company van (for business use) Mobile phone and electronic tablet Company uniform and tools 25 days holiday plus bank holidays Company pension scheme Access to Employee Assistance Programme (EAP) Ongoing training and professional development Flexible approach to overtime and time off in lieu If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need. TPBN1_UKTJ

About the Role The company: Facility Monitoring Systems Ltd supplies, installs and supports specialist critical monitoring and alarm systems, associated instruments and equipment in the pharmaceutical, healthcare, automotive and industrial sectors. Job Purpose: To carry out the calibration, service and repair activities on environmental monitoring systems and equipment at FMSL customer sites and provide technical support for customers and internal staff. Key Responsibilities and Accountabilities: 1. To be responsible for the delivery of all technical aspects associated with current and ongoing service contracts 2. To carry out work at client sites, to service, test and calibrate environmental monitoring systems and components to prove accuracy of performance and continued effectiveness. 3. To complete all necessary documentation and reports on completion of testing, remedial and call out works and ensure that the client is in receipt of the required calibration certificates upon completion of the visit. 4. To carry out remedial repairs on environmental monitoring systems and components to rectify failures and non-conformances. 5. To diagnose and troubleshoot technical problems on environmental monitoring systems and components to take action to rectify failures and non-conformances. 6. Communicate and liaise verbally and in writing with customers/suppliers/visitors/enquirers and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions. 7. Be a mentor to Technician Service Care. 8. Work with Engineer Integration and Install on the research and development of product and system hardware to ensure suitability for calibration and repair. Requirements An engineer service care usually performs many of the following tasks: 1. Meet with the customer, providing support and guidance as required 2. Calibration of particle counters and environmental sensors 3. Interrogation of the monitoring system software 4. Generate calibration certificates and service reports 5. Use Simpro, cloud-based operations management software for service management 6. Be involved in the updating of monitoring system records 7. Be involved with the scheduling of service work 8. Installation of repaired or replacement hardware 9. Perform health and safety assessment TPBN1_UKTJ

WH Bence have an exciting opportunity for an Electrical Service Engineer to join their team. Location: Yate, Bristol, BS37 5NG (Nationwide) Salary: £40,500 to £46,500 per annum with OTE with overtime and additional payments, dependent on qualifications and experience Job Type: Full time, Permanent Yard Working Hours: 08:00 to 16:30 (with early/late finishes and weekend work) About Us: WH Bence has been in business for over 30 years as specialist coachbuilders. Contracts include the manufacture and conversion of vehicles for the emergency services, command & control vehicles, hospitality trailers, racing trailers and mobile medical units. Bence also provides full after sales back-up and servicing throughout the UK and Ireland. Electrical Service Engineer This Role: We are seeking an experienced Electrical Service Engineer with a strong HGV maintenance and repair background to join our expanding field service team. Are you a trained mechanic/plant fitter looking for a new challenge?This is a varied and interesting role that would suit someone with a mechanical background, an eye for detail and general maintenance skills. Due to expansion, specialist coachbuilder WH Bence requires an experienced engineer to join the team. The successful candidate will work at our service premises in Yate, near Bristol, but will also be required to work on our specialist vehicle contracts throughout the UK and Ireland. A service van and company mobile will also be provided as Bence service engineers share a stand by call out on rota which involved working overtime, which increased earnings. As this is a mobile role you will be required to stay away from home, as needed. You will join the current team to provide after-sales support and fulfil long term contracts for preventative maintenance, for which training will be provided. After training you will be expected to be able to problem solve whilst on a clients site with telephone support from the Bence Service Manager. Electrical Service Engineer Key Responsibilities: • Carry out mobile servicing, diagnostics, and repair of HGVs and commercial vehicles - Perform breakdown assistance - Complete service reports and maintain accurate records - Provide exceptional customer service on-site Electrical Service Engineer You: • Must hold a full Category B driving licence to apply for this role - A sound knowledge of servicing and maintaining trailers and vehicles is required - Experience in auto vehicle electrics and hydraulics will be advantageous though not essential Electrical Service Engineer Benefits: • Competitive salary - Call out payment - Paid overtime available - Pension contributions - Company van - Company mobile phone - Training programmes available Click Apply now to submit your application for this exciting Electrical Service Engineer opportunity! TPBN1_UKTJ

Estimating Sales Manager Fabrication Based: Darwen Lancashire. Highly Competitive basic salary (Negotiable DOE) + Profit Share & Serious Earning Potential on Multi-Million £ Projects. Pricing £1M+ fabrication work already? Ready to be rewarded properly for it? WEC Group has been established for over 45 years, and we are one of the UKs leading & multi award winning engineering, fabrication and machining companies. Due to internal promotion, we are now offering a fantastic opportunity for a driven Estimating Sales Manager to join our rapidly expanding Engineering team. If you have strong fabrication/engineering knowledge and enjoy turning customer drawings into accurate quotes, we want to hear from you. Responsibilities: Produce accurate cost estimates from technical drawings Create labour/material costings and routing information Liaise with suppliers and manage sub-contract requirements Prepare and input full quotations for customers Handle enquiries, provide technical support, and resolve queries Work closely with internal teams to keep projects on track What Were Looking For: Time-served/shop floor experience in fabrication or engineering Ability to read and interpret fabrication drawings and RFQs Confident discussing technical requirements / solutions with customers both face to face and over the phone. Experience in estimating, technical sales, or account management. Previously achieved circa 1 million in direct sales per year. Ideally experienced mentoring or managing a small team of estimator. Company Benefits: 25 days holiday + bank holidays Genuine career progression within a rapidly expanding engineering group Training and qualification support (including H&S development) Annual profit share scheme Healthcare cash-back plan (dental, optical, physio, mental health support) Company pension scheme Employee support loans Refer-a-Friend bonus (£250 at 3 months + £750 at 12 months) Death-in-service benefit Discounted access to a wide variety of attractions and entertainment venues Hours: Week 1: MonFri 8am5pm Week 2: MonThurs 8am5pm, Fri 8am2pm Apply now for an immediate interview Job Types: Full-time, Permanent Work Location: In person TPBN1_UKTJ

Quality Inspector Up to £38,000 South East Clarkson Evans is the largest electrical and solar installer working in the new build housing sector, wiring over 24,000 homes a year. We partner with the UK's leading housing developers and were delighted to be crowned Subcontractor of the Year at the 2023 Housebuilder Awards. We're looking for a Quality Inspector to be based from one of our branches; Southampton, Crawley or Bracknell. As a market-leader we have a strong reputation for high quality and customer service and you'll play an important part in helping us maintain this. This is a fantastic opportunity for an experienced electrician to further develop their career. We'll supply you with a VW Caddy Van and all the equipment you need, including an iPad for accessing technical information and a company mobile phone. Responsibilities Assist Quality & Compliance Manager with our drive to maximise the quality of work carried out by our on-site electrical teams Achieving compliance with the wiring regulations and company procedures Reducing the need for customer care callouts Conduct in person site audits on the electrical and solar PV installations Conduct desktop audits on electrical and solar PV installations Ensure workforce are given clear, consistent guidance on expectations Requirements Fully qualified electrician (NVQ3) Experienced and self-motivated electrician with an in-depth knowledge of domestic installations 18th Edition Wiring Regulations Solar PV experience – preferred but training will be provided Strong interpersonal and communication skills, allowing the ability to form a good rapport with colleagues and customers through personal interactions and via email Professional demeanour and good personal discipline Strong organisational skills, including the ability to time manage and prioritise effectively Ability to work well under pressure Driven to maximise own productivity Good IT skills, including the use of Microsoft Word and Excel Full driving licence and willingness to travel nationwide as the job requires Clarkson Evans is an equal opportunities employer and we're proud of our fair and inclusive recruitment process. We recognise the benefits of having a diverse workforce and welcome applications from candidates from all backgrounds. If you have any special requirements which would help you with our application process, please let us know by emailing . Our Values : Commitment | Change | Career Progression | Care | Collaboration TPBN1_UKTJ

Commercial Dishwasher Engineer / Warewash Engineer Basic salary from £35,000-£40,000 / Work for a leading Manufacturer / Door to door pay / Private use of van / Training funded / Overtime rates / 33 days holiday Having been established for over 40 years' we have quickly grown to become the leading manufacturer of premium commercial kitchen appliances. All of our kitchen appliances are manufactured to the highest quality standards as well as making sure we heavily invest in the training and development of our specialist service engineers throughout the UK! Key Responsibilities: Service, reactive maintenance and breakdown of warewash equipment: Dishwashers, Glasswashers & Ice Machines Fault finding on commercial warewash, dishwasher equipment throughout pubs, restaurants and hotels Field based meeting clients - Customer facing position Essential Qualifications / Experience: Relevant experience working on commercial kitchen appliances Electrical or Plumbing experience would be advantageous 18th Edition Electrics / NVQ or relevant electrical qualifications City & Guilds/NVQ Level 2 or equivalent in plumbing would be advantageous Full Driver's Licence Package: Basic salary from £35,000 - £40,000 depending on warewash experience Standard working week: 40hrs Mon - Fri 12 Saturdays and 4 Sundays per calendar year based on a rota Paid door to door Yearly pay reviews 33 days holiday, 25 days holiday + 8 bank hols (increasing with service) Van & fuel card (vehicle can also be used for personal use) Overtime rates On-going Manufacturer training Pension & life assurance Smart phone, tablet & uniform Company incentives and staff events If this position is of interest to you please contact Fern @ CV Bay on 0121 389 0023 #ENG1 TPBN1_UKTJ

Is it time to start thinking of a change in career and do you have a passion for wanting to work for one of the leading manufacturers in their field? A global leading manufacturing company has a newly created opportunity for a Field Service Engineer to join the team in the Newcastle area. The position has been created due to further expansion of the region. The position offers many opportunities for progression once you have joined the business. As one of the largest manufacturers in their field they are highly supportive in career development and offer an exceptional training and development program, where you will be supported in ongoing training. They offer an impressive salary and benefits package with an OTE of £45k to £50k in your first year, a Company van with personal usage allowed, PDA & Mobile Phone, Overtime paid over a standard 40-hour week, full door-to-door payment, Company Pension Scheme, 25 days holidays + Bank Holidays. All benefits are listed below. Responsibilities of the Field Service Engineer Reporting to the Service Manager you will be in control of the maintenance, service, and repairs of material handling equipment on various customer sites within your postcode area. You will be working with an assortment of equipment including electric trucks. Managing your own work in progress, ensuring all relevant paperwork is completed accurately, attend regular training courses to maintain up-to-date knowledge of equipment, and be an active team player sustaining the company's prestigious reputation. You will be working with everything from small pallet trucks, through to IC trucks, VNA trucks, and automated trucks, you will be required to find, diagnose, and rectify faults, and undertake preventative maintenance on forklifts and other material handling equipment at their customer sites. Requirements of the Field Service Engineer NVQ Level 3 qualification is essential - Certificates will be required Will consider experienced FLT Engineer, Vehicle Technician, Master Technician, HGV Technician, Agricultural Engineer, Roadside Recovery, Road Sweepers and much more. Technical experience in Engines, Electrics (Diagnostics) and/or hydraulics. IT Literate and be comfortable with using the latest technology Salary and Benefits for the Field Service Engineer: Opportunities to work either 40-hour or 45-hour weeks with a basic salary banding up to £40k Full Door-to-Door payments for a field-based role. So, you're being paid as soon as you leave the house. This equates to an approx. additional £4k a year OTE £45k to £50k Covering a patch that sits within your postcode area, so you don't have to stay away from home and get back home at a normal time. Overtime paid at time and a half over a standard 40-hour or 45-hour working week. Fully expensed company van from day one of employment. Personal usage allowed 25 days holiday + all bank holidays and additional holidays for length of service Company Pension Scheme, 6% contribution. Discount Team, with access deals to some of the largest brands Employee Incentive Scheme 6-week training program which offers world-class training to enable you in your role Long-term training development plans, some of the best in the industry Opportunity for growth through the technical grading process Opportunity for the right candidates to undertake extended learning (Degree level) They support their engineers with local and national technical support Laptop and phone provided All specialist tooling is provided, and a tool replacement policy is provided by the company (Wear and Tear) Ensuring you are safe and look the part, all PPE supplied, company cleaned specialist work wear If you are looking for a change in career with a fresh challenge, where you will be supported in your future career goals, then this could be the opportunity for you. If you meet the above requirements, then please click on apply and a member of our dedicated team will be in contact. TPBN1_UKTJ

Dual Fuel Engineer Up to £39k basic + Monthly attendance and performance bonus available up to £250 + call out - 1 in 10 - £200 standby allowance + overtime + Saturdays £250 (non-compulsory) + Sunday £300 (non-compulsory) Duties: Install smart meters safely and efficiently in domestic properties. Deliver a professional, customer-focused service on every visit. Ensure all work meets industry safety and compliance standards. Regional installation dependent upon location Requirements Diploma or qualification in Smart Meter Engineering CMA1 certificate or CCN1 & MET1 Valid driving license For more details, please call David Bates @ ARM on (phone number removed) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission...

Client Broker & Relationship Management Apprentice Please send your covering letter & CV to Kick‑Start Your Career: Become an Insurance Apprentice Shaping Tomorrow’s Risks and become the Next Generation of Insurance Talent Company Description Generali Global Corporate & Commercial (GC&C) provides various insurance and innovative risk management solutions for medium to large companies and brokers in over 180 countries. GC&C draws on extensive global expertise, in-depth knowledge of local markets, and a thorough understanding of the corporate sector. The company offers customized and integrated solutions in areas such as property, casualty, engineering, marine, aviation, cyber, parametric, and specialty risks. Supported by specialists in Multinational Programs, Claims, and Loss Prevention, GC&C ensures robust support and comprehensive protection for its clients globally. Role Description We are seeking an Apprentice for our on-site team based in London. This is a full-time position designed to provide hands-on training and exposure to various functions of the insurance business. Key responsibilities include assisting in research and data analysis, supporting client account management, coordinating administrative tasks, and learning about insurance products and risk management services. The Apprentice will work closely with experienced members of the team to enhance their skills and contribute to the success of day-to-day operations. The CBRM Apprentice will play a key role in supporting the team to deliver excellent service to brokers and clients while developing essential business and insurance knowledge. This role is designed to help the apprentice build strong professional skills in data handling, communication, process management and customer service. Full training will be provided, and responsibilities will grow gradually as confidence develops. All duties will be introduced gradually with full support and supervision. Key Responsibilities 1. Data Management & Reporting · Pull and update reports from various dashboards · Clean and prepare data for use in monthly and quarterly reports · Support reconciliation using internal templates · Assist with checking accuracy of broker mapping and flag inconsistencies 2. NET Promoter Score Surveys · Prepare and schedule NPS surveys using contact lists and templates · Track survey responses and help the team log results · Prepare summaries or follow up notes for global results 3. TOBAs · Request and file due-diligence documents · Help complete the TOBA due diligence template · Log risk ratings and escalate high risk cases to senior colleagues · Track TOBA progress and maintain the TOBA library 4. Event Management · Execute on events across the business · Assisting with preparing event guest lists, logistics and joining instructions · Help collect dietary requirements and manage RSVP lists · Support the admin process for invoices, PO’s and compliance forms 5. Merchandise support · Liaise with suppliers for quotes and sample options under guidance 6. Client Engagement and team support · Supporting relationship clients administration, including tracker updates · Carry out administrative duties such as organising shared files and taking notes · Prepare presentation and meeting agenda’s Skills & Competencies Developed in the Role; Knowledge · Understanding of market structures, brokers and underwriting teams · Data accuracy and reporting processes · Business Strategy · Business processes such as TOBAs, NPS and CRM workflows Skills · Use of CRM, BI tools and Business Objects · Communication with a range of stakeholders · Time management and organisation · Problem solving and attention to detail · IT proficiency (Excel, Outlook, Word, SharePoint, PowerPoint) Behaviours · Professionalism, reliability and willingness to learn · Ownership of tasks and meetings deadlines · Positive attitude and proactive approach · Ability to work well with others and ask for support when needed Qualifications · Basic understanding or interest in insurance, corporate risk management, and financial services · Strong organizational skills, attention to detail, and ability to multitask effectively · Proficient in verbal and written communication with an emphasis on client-centric service · Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) · Team player with problem-solving skills and a proactive approach to learning · GCSEs or equivalent qualification required; further education or certifications in business, finance, or related fields preferred · Prior experience in an office, customer service, or financial sector environment is an advantage · Strong motivation to develop a career in the insurance industry and take on new challenges Training and Development During the apprenticeship you will: · Complete a structured level 3 Business Administration Programme · Receive both on-the-job and formal learning time · Be supported by a line manager, mentor and external learning coach · Build a portfolio of work to support your End Point Assessment Ideal Candidate Profile · Enthusiastic and willing to learn · Organised with good attention to detail is essential · Comfortable working with numbers and data · Confident communicator (email, phone and in person) · Interested in starting a career in insurance or corporate business · Confident presentation and people skills · Positive, proactive and open to feedback · Proactive and organised Please send your covering letter & CV to Deadline for applications 17 April 2026