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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you’ll be doing Process Managers have the opportunity to: * Participate in Capital One’s process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers * Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma * Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique * Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring * Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: * Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes * Analysing and improving existing processes to ensure consistently great customer outcomes * Ensuring that processes are compliant with enterprise standards and regulations * Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly * Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner * Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed * Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we’re looking for * A keen attention to detail, to be able to understand key operational processes, systems and technology * An understanding of Collections processes are preferred * Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. * Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. * Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Change Delivery Manager About the role Our Change and Transformation is key to enabling the business achieve its strategic goals. We are looking for a Change Delivery Manager to lead significant and high priority outcomes both directly and through others. What you’ll do As a Change Delivery Manager you will use your experience to lead business wide change which will include; * Bringing cross functional resources together to tackle a wide range of business problems * Providing clear communication and coordination between delivery teams and wider business stakeholders * Adapting your methodology and style to suit different scenarios * Challenging and stress testing plans, scope and delivery approaches * Dealing with ambiguity and navigating when processes are not clearly defined or understood * Identifying ways to improve overall efficiency and ways of working of delivery teams As a Change Delivery Manager, you will adapt your leadership or coaching style to the individual or group you are leading and/or influencing. A proven leader with a wealth of experience in delivering outcomes, that requires cross-functional working and responsibility. Your excellent communication and influencing skills will ensure that you engage with teams and wider stakeholders to embed ways of working and be a pro-active part of creating a culture of transparency across all aspects of change delivery. You will utilise appropriate delivery approaches and techniques to drive and deliver end-to-end delivery. You will ensure the successful implementation and review of change in a dynamic and well governed manner. You take a consistent and ongoing approach to planning, forecasting, managing uncertainty, metrics and measurements, contingency planning and delivery. You can communicate plans, planning assumptions and progress to a range of stakeholders. You can manage risks, issues and dependencies at a team level as well as governance and status reporting. You can maintain the cadence of delivery and manage the relationships between different people within and across teams. You can use judgement to escalate when appropriate. You can build successful cross functional delivery teams. You can understand team styles and how people work together. You can maintain, influence and motivate a team. You can give and receive constructive feedback, enabling a strong feedback loop. You can ensure the health of a team and support conflict resolution, improving team performance. You can ensure that the team works in a transparent way and that the work is understood externally. You can create an open and collaborative working environment. You will drive a strong culture of continuous improvement and innovation across teams. You are outcome driven. You challenge the status quo, take note of what’s not working and strive to break down barriers and change approach where it impacts the pace of the teams. You can influence and make positive changes to the team. You seek a firm understanding of how Capital One, as a business, functions and the business context surrounding decisions and changes. You can demonstrate flexibility, adaptability and a willingness to learn and also seek to teach and coach others through our change community. You can recognise how people work together, creating the best team makeup depending on the situation. You can help teams maintain a focus on delivery while being aware of the importance of personal development to sustained effectiveness. What we’re looking for * Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP * Excellent problem solving & analytical skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business * Proven experience of managing cross team dependencies, risks and issues * You are confident in leading through ambiguity, in a fast paced, changing environment * Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. * A credible track record of improving the effectiveness of delivery * Proven experience of managing cross team governance and reporting * Comfortable working in a complex regulated environment (experience is desirable) * Excellent communication and influencing skills allowing you to engage with teams and wider stakeholders and create a culture of transparency across all aspects of delivery. * A high level of emotional intelligence allowing you to read a room * A passion for leading and coaching other delivery resources to support growth of wider team Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We’re looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You’ll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what’s possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You’ll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You’ll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they’re to part of the story and journey to drive sustainable service change. You’ll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You’ll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you’ll do * Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. * Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. * Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. * Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. * Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. * Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. * Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. * Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we’re looking for * A thoughtful and proactive people leader with significant experience coaching and developing large teams. * Great judgement and values, balancing the right thing for our business with the right thing for our employees. * Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. * Resilience and excitement towards change, recognising the opportunities it brings. * Problem solver and critical thinker. Able to design solutions to solve problems at pace. * Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You’ll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. * You’re comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. * Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you. * Do-er. You’re biased toward action. You can get around roadblocks and stay focused on your goals. You’re well organised, able to multitask and able to prioritise your work. * Passionate & Customer Focussed. You care about growing others and bringing them together around what’s possible. * Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. * Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. * Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: * Wealth & Future: Competitive pension and performance-based bonus schemes * Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. * Health: Access premium care through our private medical insurance. * Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available___. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Manager, Compensation Consulting About this role Here at Capital One, Compensation is an important component of our Total Rewards strategy which focuses on Delivering Total Rewards that compel the best people to join and stay with Capital One and empower them to live their best lives. We are looking for a Manager, Compensation to join our International compensation team and who are detailed, results-oriented and flexible with the ability to manage multiple initiatives in a fast-paced environment. This role is responsible for designing, planning, and implementing compensation programs, policies, and procedures across our international footprint. We work in a business-casual, collaborative environment where one’s contributions are recognised, successes are elevated and effort is rewarded. We bring an analytically rigorous, data-driven approach to compensation and are focused on improving the associate experience including associate understanding of pay. The ideal candidate for this role should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. Experience gathering requirements and digging into the details of business objectives along with the ability to translate these requirements into terms that others can develop solutions for is critical. We bring a data-driven approach to compensation. If you have a passion for analysing compensation and want to be part of a winning team, then this is the job for you! What you’ll do * Partner with HR and senior business leaders to develop pay programs for our International Business while exhibiting strong communication, influencing, and problem solving skills and ensuring alignment with the HR and business strategy for Capital One internationally * Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makers * Serve as the primary compensation point of contact for mid-year and year-end compensation cycles for assigned client groups, ensuring smooth execution and managing within internal and external controls * Contribute to strategic compensation projects, key initiatives or processes horizontally across client groups * Collaborate with recruiters to develop competitive offer packages for external hires * Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives * Conduct benchmarking and job evaluations using market data and internal evaluation, and regularly analyse our market position on jobs; make recommendations on market adjustments * Research and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments through the use of salary surveys and internal compensation tools * Draft plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation initiatives * Be an influential HR leader who thinks beyond compensation programs and builds strategic initiatives in close partnership with our HR analytics and benefits teams * Demonstrate an understanding of labour and pay equity laws to effectively audit, analyse and develop internal compensation practices inclusive of corrective actions as needed * Provide compliance consultation to HR and your business clients What we’re looking for * Compensation management experience, preferably within a regulated industry * High level of experience with building compensation models and conducting pay analysis * Experience in a client consulting role * Advanced Google Sheets / Excel skills (VBA, macros, array functions) and experience in developing data-based stories in Powerpoint / Google Slides * Great attention to detail to understand compensation analytics and how to present to senior business leaders * Ability to work cross-functionally and globally with lots of stakeholders to drive compensation decisions * Experience with Workday (desirable) * Experience with benchmarking tools (BetterComp) or reporting tools (Tableau, Business Objects) * Knowledge of human resources and compensation, including knowledge of Local laws/regulations relating to compensation Where and how you'll work This is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do * Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of * Great customer outcomes, process adherence/execution * Non process adherence / execution * Training and knowledge gaps * Process gaps * Error trends and root causes * System failures * Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members * Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework * Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of * Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome * Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business * Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: * Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication * Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders * Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs * Governance: * Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. * Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process * Support well managed activities such as control testing * Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings * Provide administrative support for the management of the QA monitoring platform * Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for * A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance * Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business * Be able to quickly learn and maintain a detailed knowledge of agent level processes * Knowledge of conduct risk and compliance requirements * Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change * The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements * Strong communications skills, being able to present findings in a clear and concise manner both written and verbally * Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis * A passion for improving customer outcomes and Quality Assurance excellence * An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One * Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we’re looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in. What you’ll do * Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery * Bring cross functional resources together to tackle a wide range of technical business problems * Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function * Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. * Provide clear communication and coordination between delivery teams and wider business stakeholders * Adapt your methodology and style to suit different scenarios * Challenge and stress testing plans, scope and delivery approaches * Deal with ambiguity and navigating effectively when processes are not clearly defined or understood * Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we’re looking for * Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle * Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice * Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP * Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives * Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business * Proven experience of managing cross team dependencies, risks and issues * You are confident in leading through ambiguity, in a fast paced, changing environment * Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. * A credible track record of improving the effectiveness of delivery * Proven experience of managing cross team governance and reporting * A passion for leading, coaching and nurturing the very best talent * Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Lease Advisory & Estates ManagerEstates & Facilities Management University Estate Open to graduate, non-chartered and chartered surveyorsAbout the RoleWe're looking for a motivated Lease Advisory & Estates Manager to help manage and maximise a diverse commercial property portfolio across our operational estate.This is a fantastic opportunity whether you're: • A graduate surveyor non-chartered property professional developing your experience or, • Managing the day-to-day operation of commercially let property, including landlord and tenant matters, • Negotiating heads of terms for leases, licences, rent reviews and renewals, • Preparing standard lease and licence documentation and managing legal processes, • Building strong relationships with commercial occupiers and internal stakeholders, • Carrying out landlord inspections and ensuring lease compliance, • Supporting service charge administration in line with the RICS Service Charge Code, • Advising on estate-related legal matters, including easements and wayleaves, • Working alongside engineering, sustainability and project teams on tenant works and compliance, • Helping identify opportunities to maximise income and value from the property portfolio, • Experience (or strong placement exposure) in commercial property management or lease advisory, • An interest in landlord and tenant law, lease interpretation and compliance, • Confidence communicating with non-property professionals, • Strong organisation, negotiation and problem-solving skills, • Good IT skills, including Excel, databases and digital/AI tools, • RICS membership or working towards chartership, • Experience in an institutional or large-estate environment, • Work on a complex, varied and interesting estate, • Gain hands-on experience across lease advisory and estates management, • Clear development pathway with professional support and mentoring, • Collaborative and supportive Estates & Facilities Management team Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Do you want to gain valuable experience and make connections at one of the UK’s leading brand agencies? Location: Costock, near Loughborough, Leicestershire Hours: Full-time, Office-based Champions Speakers, a leading division of Champions UK Plc, is looking for a Celebrity Administrative Executive to join our growing team. This role offers the chance to work closely with some of the biggest names in the speaking and entertainment industries, crafting content that drives engagement, bookings and brand visibility. Key Responsibilities: • Answering the telephone, • Diary management, • Writing and distributing emails and correspondence, • Contract management, • Maintaining contact lists, • Record-keeping and filing, • Invoicing, • Organising travel requirements, • Arranging conference calls, • Taking notes at meetings, • General support to visitors and other internal departments Experience, Qualifications and Skills Required • Computer literate - proficient user of Microsoft Office applications like Word, Excel, Outlook and PowerPoint, • Excellent written and verbal communication skills, • Exceptional organisational and planning skills, • Ability to multitask and prioritise to tight deadlines, • Ability to undertake research, • Quick thinking and able to work on own initiative, • Teamworker, • Motivated, persistent and reliable, • Excellent time management, • An attention to detail and problem-solving skills, • Any other duties as assigned by your line manager Why Choose Champions? Champions UK plc is inviting you to join one of the UK’s leading Celebrity and Thought-leader agencies. We are an award-winning company that has worked with some of the biggest names in sport, film and television, business, politics and more! What makes Champions so special is our traditional family values. As a family-owned business, we pride ourselves on our enthusiastic and supportive workplace culture. You will have access to the expertise of our industry experts, top technology and our growing list of employee benefits, including professional health and wellbeing support and quarterly social outings. Our team also benefit from relevant tools, platforms, tech-products and services needed to streamline their daily tasks. Our enviable portfolio of clients includes regional, national and international authorities on a diverse range of topics, and our network of publications is global. We continue to secure networking opportunities with famous figures across the world, and our outreach team have previously worked with: • Sir Mo Farah CBE, • Michelle Visage, • Mike Krieger, • Dr Alex George, • Lord Seb Coe, • Jonny Wilkinson Champions UK plc are an award-winning agency. We were handpicked by Sir Richard Branson as 57th in The Sunday Times Fast Track 100, featured as one of London Stock Exchange’s 1000 Companies to Inspire Britain, and featured in the Telegraph 1000: Britain’s Brightest Businesses. Our company is constantly evolving to support and serve our employees. Recently, we worked with our external HR service, Breathe HR and Growth Partners, to set up professional counselling services and 24/7 GP access, the details of which are available on our Champions Speakers website under staff benefits. Employee Benefits: • Access to our on-site gym, • Countryside location with accessible, free parking, • New starter goodie bag & branded stationery, • Quarterly ‘Above & Beyond’ bonus scheme, • Increased holiday allowance after three continuous years of employment, • Opportunity to work with a friendly and dedicated team, • All expenses paid social events every quarter, • On-site Kennels for dogs, • Access to industry-leading training and personal development, • Contributory pension scheme, • Birthday bottle of champagne and chocolates, • All expenses paid Christmas party with catering and entertainment Become a Champion! If you are ready to take the next step in your career and want to unleash your creativity and innovation in an award-winning team, send your current CV and cover letter to Nicola Taylor at . Make sure to outline your experience and why you are the best person for this role.

Our Public sector client are looking for a Fleet Manager to join them on a temporary basis. Location: LE11 2TX (Hybrid) Start: ASAP | Contract: 5+ months Hours: 37 per week (Mon–Fri) Role Overview Responsible for managing fleet operations, ensuring compliance, efficiency, and cost control across vehicles, drivers, and systems. Key Responsibilities * Ensure fleet compliance (roadworthiness, MOTs, inspections, driver records) * Develop fleet strategy to reduce downtime and improve performance * Manage audits, reporting, and compliance documentation * Coordinate vehicle maintenance, servicing, and repairs * Deliver training, toolbox talks, and compliance briefings * Monitor performance data and implement improvements * Manage budgets and control fleet costs * Oversee accident reporting, claims, and risk mitigation * Support sustainability and low-emission vehicle initiatives * Lead vehicle procurement and replacement * Manage driver compliance (training, licence checks, performance) * Oversee grey fleet and drug/alcohol testing * Ensure information security and complete ad hoc duties as required Requirements * 5+ years’ fleet management experience (including leadership) * Experience with large fleets, compliance frameworks, and procurement * Strong leadership, communication, and problem-solving skills * Budget management and data analysis e...

Are you a proactive problem-solver with a "get stuck in" attitude? We are looking for a versatile Operations & Logistics professional to join a well-established events business in Loughborough for an initial 5-week project (could be extended). Please note; with the nature of this role, flexibility to work evenings, weekends and bank holidays will be required. Salary: £12.71 per hour. Hours: 09:00 - 17:00 Monday - Friday (with flexibility required to outside these hours for company needs). Start date: Monday 25th May 2026 Main Duties and Responsibilities: Warehouse Duties Wrapping and packaging of items for safe transportation to events Retrieving and returning items from the company's storage facilities Loading and unloading vehicles Assisting with the picking, preparation, testing, maintenance, repairs and fabrication of the company's inventory of equipment, scenery, furniture and props Undertaking stock checks Cleaning of equipment and maintaining a clean working environment Assisting with maintenance of facilitiesLogistics Driving company vans and cars for the purpose of delivering/collecting items to site and suppliersOn-site Occasional travel to site locations in the UK and if required to assist with the successful delivery of live events When on site your role will report to the project manager and assist with the set-up and derigging of equipment, scenery, furniture and props Essential Requirements: Full UK driving licence Excellent written and verbal communication Able to manage multiple tasks and deadlines calmly and efficiently Strong IT skills If you are looking for a temporary position in Loughborough and have a UK driving licence, apply for this role now! S14 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies

Lease Advisory & Estates ManagerEstates & Facilities Management University Estate Open to graduate, non‑chartered and chartered surveyors About the RoleWe're looking for a motivated Lease Advisory & Estates Manager to help manage and maximise a diverse commercial property portfolio across our operational estate.This is a fantastic opportunity whether you're: A graduate surveyor non‑chartered property professional developing your experience or An experienced Lease Advisory / Estates Manager seeking a varied and impactful role.Working closely with the Head of Property Office, you'll provide lease advisory services, manage commercial lettings, and advise colleagues and partners on a wide range of property, legal and estate‑related matters. You'll be supported to grow, with structured development and support towards RICS accreditation where appropriate. What You'll Be Doing Managing the day-to-day operation of commercially let property, including landlord and tenant matters Negotiating heads of terms for leases, licences, rent reviews and renewals Preparing standard lease and licence documentation and managing legal processes Building strong relationships with commercial occupiers and internal stakeholders Carrying out landlord inspections and ensuring lease compliance Supporting service charge administration in line with the RICS Service Charge Code Advising on estate‑related legal matters, including easements and wayleaves Working alongside engineering, sustainability and project teams on tenant works and compliance Helping identify opportunities to maximise income and value from the property portfolio Deputising for the Head of Property Office when requiredAbout You We're particularly keen to hear from candidates who have: Experience (or strong placement exposure) in commercial property management or lease advisory An interest in landlord and tenant law, lease interpretation and compliance Confidence communicating with non‑property professionals Strong organisation, negotiation and problem-solving skills Good IT skills, including Excel, databases and digital/AI tools A willingness to learn, develop and build professional credibilityQualificationsEssential Degree in a property or surveying‑related discipline (e.g. Real Estate, Estate Management)Desirable RICS membership or working towards chartership Experience in an institutional or large‑estate environment Knowledge of property insurance or public‑sector estates legislationWhy Join ? Work on a complex, varied and interesting estate Gain hands-on experience across lease advisory and estates management Clear development pathway with professional support and mentoring Collaborative and supportive Estates & Facilities Management team Opportunity to make a real contribution to the organisation's long-term estate strategyRewards 40+ days annual leave Fantastic Pension contribution Créche /nursery on site with discounted rates Competitive Salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Business Development Manager – East Midlands · Field Based Role · Industrial Valves & Flow Control – Valves, Actuators, Seals, Motors, Drives, etc. · Salary up to £59,000 + Bonus OTE 20% · Car/Car Allowance provided · Benefits include Pension (8% employer contribution), health plan, 25 days holiday, retail discounts. I’m working with a leading engineering business that’s looking to appoint an Business Development Manager to cover the East Midlands. This is an excellent opportunity for a technically minded sales professional with strong knowledge of valves or flow control equipment to join a respected name in the sector. About the Role This is a customer-facing position that combines technical expertise with proactive sales development. You’ll take full ownership of the East Midlands territory, managing established accounts while driving new business opportunities. You will: • Provide technical sales support and expert advice on valve systems, including isolation, control, and safety solutions., • Maintain and strengthen long-term client relationships across all levels., • Develop new business through solution-based selling and strategic territory management., • Prepare accurate, detailed quotations and follow up to successfully convert enquiries., • Collaborate with internal engineers and commercial teams to deliver professional customer responses., • Monitor market trends and competitor activity to shape local sales strategy., • Promote approved service partners and support growth across the UK network., • Achieve agreed targets and report regularly on performance. About You The ideal candidate will be a technically confident salesperson with experience in valve, flow control, or industrial equipment sales. You’ll bring both commercial acumen and a hands-on, problem-solving mindset to the role. • Background in engineering or industrial equipment sales., • Strong knowledge of valves and flow control systems (e.g. isolation, control, safety)., • Excellent communication skills with the ability to simplify complex technical information., • Highly organised with strong territory management and business planning skills., • Full UK driving licence and right to work in the UK., • Professional, persistent, and relationship-oriented approach., • Confident user of Microsoft Office and CRM tools. The Package • Basic salary up to £59,000, • Up to 20% annual bonus, • 8% employer pension contribution, • Company car or car allowance, • 25 days holiday + bank holidays, • Health and retail benefits, • Uniform and equipment provided If you’re an experienced technical sales professional who enjoys developing long-term relationships and driving growth within a field-based environment, this could be the ideal next step. To apply, please send your CV or contact me directly for a confidential conversation

Are you a sales-driven leader with a passion for interior design? Join Quorn Stone as our Assistant Showroom Manager on a permanent basis in Loughborough. With a competitive £33k-£35k base and a maxOTE of nearly £49,000 , this is a fantastic opportunity to lead a luxury brand and finish your week knowing youre part of a growing, design-led business. Assistant Showroom Manager - The Role As an Assistant Showroom Manager, you will have a full understanding of the retail sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers. With proven B2B experience you will also be confident and successful with gaining and retaining trade customers. You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisors workloads. You will also be required to conduct face to face showroom appointments with customers. You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management. You will be adept at utilising performance metrics and data insights to get the best from the team and increase both revenue and customer experience. Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare. Full in-house product training is provided. Autonomy to lead: You will act as the Head of Site in the Showroom Manager's absence, giving you full exposure to senior management duties, Such as : Drive sales Maximise team productivity Manage staffing matters (including shift roster management, annual leave requests, absence reporting) Conduct regular one to one meetings and performance appraisals with Team Leader and Sales Advisors Attend management meetings Liaise effectively and constructively with other departments on relevant projects including to facilitate premises maintenance and/or display changes Purchasing of showroom consumables All other Showroom Manager duties as required Additional responsibilities: Answering incoming sales calls Making outbound calls to our customer database Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service Increase online customer reviews Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors Updating the CRM system with relevant client information and daily activity Arranging samples to be dispatched Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received Problem resolution Handle customer complaints Guide and coach the sales team in sales skills and closing techniques Assist with new starter inductions and training Skills required: Experience in a sales environment Experience in the luxury goods market (desirable) Knowledge of interiors (desirable) Extremely well organised and able to prioritise tasks Enthusiastic and hands on this is a busy, fast-paced company Self-motivated with the ability to inspire those around you Strong customer focus Excellent communicator Minimum of 2 years sales experience Must have experience in using a CRM Familiar with Microsoft office Work Location: In person Benefits: A great place to work with a friendly and welcoming team Competitive salary package. Paid Training Employee assistance program. Competitive holiday allowances with the option to buy holiday. Enhanced parental leave. Company pension. Healthcare cash plan provided by Simply Health. Group Life Assurance Employee and friends and family discount on Quorn Stone products. Employee wellbeing initiatives with Mental Health First Aiders available across the business. 2 volunteering days each year. If youre passionate about delivering exceptional customer experiences and want to be part of a growing, design-led business, wed love to hear from you. Join Quorn Stone and help us continue to inspire beautiful spaces across the UK. TPBN1_UKTJ

Methods Business and Digital Technology is looking for a Problem Management specialist to analyze root causes and establish processes for service improvement.

Intact Insurance UK is looking for a Problem Management Lead to enhance their IT services. This role involves driving the ITIL-aligned problem management process, analyzing incident trends, and coordinating with various IT teams for seamless service delivery. The ideal candidate will have extensive

Methods in Greater London is looking for a Problem Management specialist to own and coordinate actions for various problems, ensuring effective service management.

Spectrum IT Recruitment is looking for a Major Incident Manager based in England.

Your role will support problem management process within the ITIL framework, ensuring the identification, analysis, and resolution of IT problems to prevent future incidents and improve overall IT service quality in Intact. You will lead and mature the Problem Management function, ensuring the end��

Provide advice and information to Service Managers, Business Product Owners and other key stakeholders to enable the prioritisation of Problem resolution with planned future development within sprints. Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis). Need

Methods Business and Digital Technology Ltd seeks an experienced Problem Manager in Greater London. The role involves analyzing root causes, establishing Problem Management processes, and advising on service improvements while collaborating with technical teams.

Proven experience in an Incident Manager or Major Incident Manager role. Strong understanding of ITIL processes (Incident, Problem, Change).

Provide advice and information to Service Managers, Business Product Owners and other key stakeholders to enable the prioritisation of Problem resolution with planned future development within sprints. Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis). Need

La Fosse Associates is seeking an experienced Incident Manager for a contract role in the United Kingdom, with a focus on managing major incidents and coordinating between stakeholders.

Responsible for ownership and coordination of actions for all problems and serve as a single point of contact for one or more problems. Identify trends and potential problem sources by reviewing incident and problem analysis. Advise Service Managers, Business Product Owners and other key stakeholder

Global Reliability Manager – Problem Solving & Improvement. Are you passionate about driving reliability excellence at scale? Do you thrive on turning complex problems into sustainable solutions? Alcoa is seeking a. Reporting to the Global Mechanical & Reliability Engineering Manager, you will pro

You bring a proactive approach to risk management and problem-solving, and you are comfortable taking ownership of projects from inception through to completion. At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position. You're an

Team Leader – Caller Operations (Remote).We're looking for a Team Leader to take charge of our caller operations across multiple brands.We run both B2B and B2C campaigns, and you'll be managing a large team of callers working across a varied mix of projects.The role covers the full lifecycle: inte

We are recruiting on behalf of our client for an experienced and proactive Dual Service Manager to oversee Cleaning and Security operations at a shopping centre in Kent.

Nationwide | Remote when not in service | Competitive salary + car allowance.This is a role where you can truly shape the future of care.UK with learning disabilities, physical disabilities, autism, brain injuries and complex needs.We’re proud to be an award‑winning organisation (Health Investor

We are seeking a results-driven Account Manager (UK Market) to lead business development, client partnership, and market expansion for Yibi Precision’s MIM precision components across the United Kingdom and European markets.

If you are an ambitious Key Account Manager looking for your next challenge within foodservice sales, apply today or get in touch for a confidential conversation. Key Account Manager – Foodservice. An exciting opportunity has arisen for an experienced and commercially driven Key Account Manager to

Unit Manager – Diagnostic Service. We’re looking for an experienced Unit Manager to take the lead at a busy diagnostic imaging service in Northampton. Excellent organisational and problem-solving skills.

Pick a career packed with opportunities.Join Ocado Logistics Andover today! .As a Weekend Warehouse Operative for Ocado Logistics you are at the heart of preparing orders for customers.Join our warehouse in Andover, where you'll be working in a state-of-the-art facility preparing orders for custome

Bennett & Game are proud to be working in partnership with a well-established, multi-disciplinary surveying consultancy who are seeking a Building Surveyor / Project Manager to join their growing team in their Leicester office. This is an excellent opportunity for either a Building Surveyor or a

Join a well-established and growing Housing Association as a Property Management Team Leader, leading a dedicated team delivering outstanding service to tenants and landlords across a large residential portfolio.This is a permanent, full-time leadership role based in Ilford, offering the opportunity

IPS Team Leader Salary: £39,222 (inclusive of London weighting) Contract: Full-time, permanent Covering: Ealing, Barnet, Brent, Hounslow and Harrow Hybrid working: approx.About the role: Trigon Recruitment are seeking an experienced and motivated IPS Team Leader to lead and develop a high-performin

The Manufacturing Team Leader will be responsible for: Leading, supporting and developing a production team to deliver output, quality, and safety targets Monitoring workflow and allocating resources effectively across the shift Driving a culture of continuous improvement and identify opportunities

Interim Accounts Payable Team Leader Leicester Monday to Friday 09:00 – 17:00 £35,000 – £45,000 DOE Immediate start We're looking for an Accounts Payable Team Leader to supervise and support the team whilst ensuring accurate, timely and compliant processing of invoices and payments to maintain

Sundays Monday to Thursday 7:30am-4:30pm & Friday 7:30am-1pm Long Service Award Birthday gift and days holiday on your birthday 33 days holiday per year including bank holidays Pension scheme Salary sacrifice and contributions at a higher % than statutory Additional family friendly benefits rela

Job Description Job Title:B2B Team Leader Location:Bexley Salary:£39,000 + Bonus & Commission (£60,000 OTE) Role Purpose TheB2B Team Leaderis responsible for driving revenue growth across our clients Trainings business-to-business portfolio.This role combines hands-on new business development

Job Description Service Manager (Engineering) £50,000 - £60,000 + 33 Days Holiday + Flexible Hours + 5% Pension Leicester Are you a Service Manager from an Engineering background looking to make your mark within an established, rapidly expanding company, with plenty of autonomy and flexibility t

Job Description We are hiringTeam Leaderfor our Residential Children's Home in Leicester.Salary: £35,880 - £37,960 per annum (inclusive of 8 sleep ins per month) Hours:Full-time, Permanent (40 hours/week) Shift Pattern:2 on 4 off including evenings, weekends, and on average up to 8 sleeps per m

Job Description Housing Standards Team Leader (Temporary Contract)Location: Hybrid - 2 days in office, 3 days remote Contract: 3-6 months (PAYE or Umbrella) Hours: Full-time, 5 days per week Rate: £28 per hour Team Size: Managing 6 officersAbout the RoleWe are seeking an experienced Housing Standa

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Team Leader (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business.We are looking for a passionate, peo

Location: Newham, East London An opportunity is available for an experienced Mains Laying Team Leader to join a utilities contractor delivering essential water network upgrades across the area.This is a practical, site-based leadership

Reports to: Head of Retail - Piccadilly Direct Reports: Retail Managers - Piccadilly Key interfaces: The role holder will work cross-functionally with Retail, Hospitality, Buying & Merchandising, Marketing, VM, HR, Stock Integrity, Regional Stores and external partners, as well as hosting senior sta

We are recruiting for a Team Leader to join a residential childrens home in Northampton.This is a key leadership role within the home, combining hands-on support with shift leadership to ensure children and young peo.