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Job titleCustomer Resolutions Team LeaderFunctionCustomer Service ManagementLocationRipponden Office/HybridReports toCustomer Care and Resolutions ManagerResponsible for staffCurrently 5FTEAbout our businessJLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.Role overviewTo lead and develop the Customer Resolutions team, ensuring the effective resolution of customer complaints while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience.This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust.Key tasksTeam Leadership and Support•Provide day to day leadership and support to the Customer Resolutions team, ensuring high standards of customer service are consistently met.•Create a positive and inclusive team environment that promotes accountability, engagement and confidence.•Support team wellbeing and morale, addressing concerns promptly and appropriately.•Lead by example, modelling expected behaviours, quality standards and customer focused decision making.Coaching, Performance and Development•Deliver regular coaching and feedback to support individual and team performance.•Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required.•Complete regular performance reviews and support goal setting and development planning.•Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems.•Lead team briefings and short workshops to share updates, learning and best practice.Quality Assurance and Performance Reporting•Take ownership of the team's quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications.•Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes.•Track quality trends and common issues, using insight to improve individual performance and overall service standards.•Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback.•Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them.Service Delivery and Customer Query Resolution•Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards.•Support the team with customer complaints and act as an escalation point for more complex or sensitive issues.•Identify recurring customer issues and feedback insights to support service and process improvements.Continuous Improvement and Collaboration•Contribute ideas to improve team processes, quality, and customer experience.•Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts.•Encourage team members to share feedback and improvement ideas.Governance and Compliance•Ensure the team follows internal policies, procedures and regulatory requirements at all times.•Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required.•Escalate risks, complaints or compliance concerns promptly and accurately.CriteriaEssential (attributes required for candidate to be considered)Desirable (attributes can be trained or developed)Knowledge and Skills (what you know and what you can do)Strong knowledge of customer serviceStrong knowledge of complaints handlingStrong communication skills – able to influence and build relationships cross functionallySkilled in leading teams to deliver against KPIsCompetence in reporting, governance and performance tracking- Knowledge of service delivery and operations in a field-based environment- Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk)- Understanding of financial /commercial levels (credits/compensation/retention impact)-Experience handling regulated complaints (FCA)Experience (what you have done)Experience managing a team in a customer service/complaints environment.Demonstrated track record of improving customer outcomesEvidence in coaching and developing individuals to achieve high performanceExperience handling complex and escalated customer issues with fairness and accountabilityExperience working cross functionally to resolve issues and drive improvementProven delivery of service improvement initiatives with measurable business impactExposure to managing teams in hybrid environmentsPersonal qualities(the way you think and act)Customer focused with strong advocacy for fair and timely outcomes.Commercially aware – able to balance customer needs with business impact.Collaborative, with the ability to build trust and influence at all levels.Resilient and calm under pressure, able to manage high volumes and complexity.Analytical and problem solving mindset, with a continuous improvement approach.Demonstrate integrity, accountability and respect in line with customer values.Inspirational leadership style that creates a highly engaged team cultureQualificationsEvidence of relevant professional development or training in leadership or customer serviceIndustry relevant compliance or regulatory trainingTPBN1_UKTJ

Hygiene Co-ordinator West Yorkshire Salary: Up to £35k Hygiene Co-ordinator for a bespoke Food Manufacturer based in West Yorkshire. If you are passionate about hygiene excellence, this is a fantastic opportunity to take ownership of hygiene standards, compliance, and continuous improvement across the site. Reporting to the Technical Manager, responsibilities for the role will include: Leading and overseeing hygiene operations across the manufacturing facility, ensuring standards are maintained at all times. Organising and monitoring routine cleaning programmes and deep cleans, ensuring that all cleaning schedules are completed. Ensuring production environments and staff facilities are maintained to a high standard of cleanliness. Working with Production teams to promote and sustain food safety and hygiene compliance throughout the site. Controlling the safe use, storage, and management of cleaning chemicals, ensuring full adherence to COSHH regulations. Assist with staff staining. Managing pest control programmes, following up on recommendations and maintaining accurate records of all actions taken. Conducting regular hygiene inspections, GMP assessments, and internal compliance audits, implementing improvements where required. Investigating hygiene concerns, deviations, and non-conformances, identifying root causes and supporting effective corrective actions. Assisting in maintaining compliance with HACCP plans, BRCGS standards, and all relevant food safety requirements. Leading the Environmental Monitoring Programme. Supporting continuous improvement initiatives to ensure the site is audit ready. Essential / Desirable skills include: Proven experience in a Hygiene role within a Food Manufacturing environment Strong knowledge of cleaning methods and compiling cleaning schedules Experienced in investigating hygiene non-conformances, identifying root causes and supporting effective corrective actions. Excellent communication skills Strong problem-solving skill and attention to detail Leadership skills Benefits 20 days holiday plus bank holidays Standard Pension Free Parking Casual Dress Staff recognition Scheme The Company: Family Run Business Well established Food Manufacturer Wide Client Base Trust people to make decisions Keen to support career development The working hours for the role are Monday to Friday, 8am 4:30pm and the salary is up to £35k per annum. If you are interested, please respond AS SOON AS POSSIBLE quoting reference number # 3670504 with an updated CV , an indication of your current salary and your availability . TPBN1_UKTJ

Job title Quality Manager Function Internal Sales Location Manchester or Ripponden Office Reports to Quality & Compliance Manager Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview The Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function. The role involves supporting call quality, managing queries from customers and the wider business, and carrying out due diligence checks. It also includes working closely with sales executives and managers to deliver a live call audit status whilst promoting a strong culture of compliance across the business. Key tasks • Review and assess customer interactions against defined quality frameworks. • Maintain quality scorecards, audit records, and performance reports. • Provide clear and constructive feedback to sales colleagues and management teams. • Maintain a live status on workload and sales activity delegated from the Quality Manager. • Supporting the effective implementation and ongoing development of the quality framework. Insight, Reporting & Continuous Improvement • Prepare and analyse quality, customer, and sales performance data. • Produce regular quality and sales insight reports. • Identify risks, trends, and development opportunities. • Recommend and support continuous improvement initiatives. • Support the delivery of a positive quality, compliance, and sales culture. Other tasks include: • Tracking coaching effectiveness and improvement outcomes. • Working closely with Sales Managers, Team Leaders, Training Teams, and operational stakeholders. • Supporting onboarding and ongoing capability development of sales teams. • Acting as a key contact for sales quality and performance, insights. • Maintaining an understanding of sales processes, customer needs, and upcoming business changes. • Supporting complaint investigations and root-cause analysis. • Any other tasks delegated by management as required Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) • Experience conducting audits, interaction reviews, or quality assessments. • Ability to analyse data and identify trends. • Experience engaging with managers and stakeholders. • Strong computer literacy with moderate/ intermediate knowledge of Microsoft 365 applications and CRM navigation • Experience within a telephony-based contact centre or sales support environment. • Proficiency with Microsoft Excel, SharePoint and Power BI. • Experience providing feedback, coaching, or performance support. • Knowledge of compliance, customer experience, or continuous improvement methodologies. Personal qualities (the way you think and act) • A positive, proactive attitude. • Strong attention to detail. • Excellent communication and coaching skills. • Analytical and problem-solving abilities. • Commercial awareness and customer focus. • A passion for continuous improvement and developing others. Qualifications TPBN1_UKTJ

Job title Sales Lead Coordinator Function Contact Centre Location Ripponden Reports to Sales Lead Manager Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview The role of Sales Lead Coordinator is pivotal to business operations, liaising between engineers, the sales division and the Lead Generation Coach in order to maximise and capitalise on every sales opportunity. Working as part of a fast paced, busy and energetic team, the role contributes directly to the overall sales performance of the business. Key tasks Taking inbound calls from Engineers and allocating these enquiries to the correct Business Development Executive / Department. Outbound calls to gain additional information Processing engineer leads and allocating to the correct BDE. Building rapport with our engineers across all divisions and regions Managing multiple email inboxes for lead submission Problem solving throughout daily tasks Creating new customer records in line with company GDPR and data integrity Updating customer details on sales records bringing them in to line with company data integrity Providing admin support to the sales team (ad hoc) Managing queries between the engineer field and sales teams Assist Lead Generation Coach with lead development Service Delivery Demonstrate an understanding of what service delivery excellence is for your role Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered Managing Risk Awareness of your operational and regulation risks which may impact on your role Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Ensuring you deliver your role within the Compliance framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Preferably a good understanding of Pivotal/SMART Organised Business and product knowledge Experience (what you have done) Experienced in administrative work Sales support experience Personal qualities (the way you think and act) Confidence in making decisions and using initiative in daily tasks Personable and resilient when dealing with queries from engineers Keen to learn more and gain a further understanding of the sales process Qualifications TPBN1_UKTJ

Lead Design Engineer | £45,000 - £60,000 | Location: Huddersfield, West Yorkshire W Talent are looking for an experienced Lead Design Engineer or Design Team Leader to join a growing industrial engineering and manufacturing business located in Huddersfield, West Yorkshire. The Lead Design Engineer will be responsible for the design and development of bespoke machinery and advanced engineering solutions. This is a fast-paced hands-on position where you will take ownership of projects from initial concept and customer requirements through to detailed design, manufacture, installation and commissioning. You will also provide technical leadership to the wider design team, helping to develop designs, solve engineering challenges and ensure projects are delivered to a high standard.This is not a management only role, and as lead of a small team, the successful candidate must want to carry out a good level of design work on an ongoing basis. Key Responsibilities Lead the design and development of bespoke machinery, components and engineering systems. Working on scheduling alongside the Head of Projects & Operational Planning, and maintaining internal engineering controls to support, mentor, and drive the design team. Take ownership of projects from initial concept through to manufacture, installation and commissioning. Produce and review detailed engineering drawings, layouts and design documentation using 3D CAD. Working on mechanical design, pneumatics, and rotary systems. Develop practical, cost-effective design solutions to meet customer and project requirements. Work closely with manufacturing and production teams to ensure designs are suitable for manufacture and assembly. Provide technical guidance and support to other Design Engineers within the team. Identify and resolve design and engineering issues throughout the project lifecycle. Liaise with customers, suppliers and internal teams where required. Support installation and commissioning activities, providing engineering input and resolving issues on site and remotely. Help improve design processes, standards and ways of working across the engineering function. Carry out design work to help improve capacity.What's Required Located in Huddersfield, West Yorkshire this will require outside of normal working hours evening support via video call one to two times per month, plus some support on weekend installations on average once per month. Hours can be flexible to suit required support. On-site measure up visits in UK, Europe, and ROW areas will be required on average around 8 - 12. Some instances of travel with require overnight stays. The Ideal Candidate Senior Mechanical Design Engineer looking to step into, or already operating at, a Lead Design Engineer/Design Manager. Time-served, apprenticeship-trained or degree/HNC/HND qualified in Mechanical Engineering or a related discipline. Strong experience designing bespoke machinery, equipment or complex mechanical systems. Proven experience in a fast-paced design and manufacturing environment. Proven experience taking engineering projects from concept through to manufacture. Strong understanding of mechanical engineering principles and manufacturing processes. Experience of integrating electrical/electronic systems into mechanical designs would be advantageous. Experience working with carbon fibre or composite materials would be desirable. Previous experience of leading, mentoring or supporting other engineers. Confident working across multiple projects and managing competing priorities. Strong problem-solving skills with a practical, hands-on approach. Experience using Autodesk Inventor is essential.What's on Offer Salary of £50,000 - £60,000, depending on experience. Opportunity to take a lead role within an established and growing engineering team. Varied and technically interesting bespoke engineering projects. The opportunity to have genuine input into the design and development of new machinery and solutions. A role offering both hands-on design responsibility and technical leadership. Standard working hours are 08:00 - 17:00 Monday - Thursday, and 08:00 - 14:30 Friday. Hours can flex to support installs and measures. Must share in working rota for Friday cover up until 17:00 once monthly

Technical Product Development Manager Are you someone who combines strong technical engineering knowledge with the commercial curiosity to look at a product and ask, “Why are we doing it this way?” or “Why aren't we making this ourselves?” We're recruiting for a business supplying specialist engineered products into the Electricity Supply and Rail sectors, and they're looking for someone to take genuine, technical ownership of their product portfolio. This isn't a role where you'll inherit a list of projects and simply keep them moving. They want somebody who will get under the skin of the existing range, understand how and why each product is manufactured and sourced, identify where improvements can be made and spot opportunities for completely new products. You'll develop the concept, produce specifications and designs, work with manufacturing teams and suppliers, coordinate prototypes, arrange testing and certification and make sure the product meets the required technical, safety and regulatory standards before taking it through to launch. A big part of the role is understanding commercialisation. Designing technically brilliant products that solve a customer's problem or redesigning ageing products into something the Sales team can take to market. Day to day you'll be working closely with Sales to understand what customers are asking for, where competitors are stronger, where the current portfolio has gaps and what the next generation of products could look like. There isn't a large product development department around you, so you need to be comfortable working independently, asking the questions, chasing suppliers, speaking to test houses, working with manufacturing, supporting Sales and driving your own projects forward. Cradle to grave in the truest sense. That also means being comfortable with the less glamorous but essential side of product development. Technical drawings, specifications, Bills of Materials, certification, technical files, manuals, product change records and engineering documentation all sit within your remit. If you start a project, you'll be responsible for making sure the whole job is finished properly. We're looking for someone with a strong technical grounding – likely Mechanical Engineering, Product Design Engineering or a similar discipline – who has worked with engineered or manufactured products and understands design, drawings, CAD, manufacturing processes, testing and validation. Candidates with experience within utilities, electricity, rail infrastructure, lifting equipment, overhead line equipment, earthing products, PPE or other safety-critical engineered products will have a distinct advantage, although strong product development experience from another engineering or manufacturing environment will be considered If you're the sort of person who naturally looks at a product and starts thinking “I could improve that” , enjoys having ownership rather than working on one small part of a much bigger project, and wants the autonomy to take ideas all the way from a conversation to a commercially launched product, this could be a very good fit. Apply via the link below and we will be in touch. TPBN1_UKTJ

Credit Control Administrator – Part Time - Thomas March Group Ltd 1-Year Fixed-Term Contract – Maternity Cover Salary: £15.00 per hour Hours: Up to 30 hours per week Based: Brighouse, West Yorkshire Working Pattern: Monday to Friday Contract: 1-year fixed-term maternity cover The Role Thomas March Group Ltd is looking for a Part-Time Credit Control Administrator to join our Finance Team on a 1-year fixed-term contract to provide maternity cover. The Credit Control team forms part of the wider Finance function and supports five trading entities across the Group, all of which are managed internally. Working closely with and reporting directly to the Credit Control Manager, you will support the day-to-day credit control and finance administration processes, including reconciling invoices against timesheets, self-billing systems and customer purchase orders, alongside daily banking, receipt allocation and payment chasing. Key Responsibilities Processing daily receipts and cash allocations Completing daily bank reconciliations Chasing outstanding customer purchase orders Reconciling purchase orders against invoices Reconciling self-billing invoices Reconciling self-billing receipts Chasing and confirming customer payments Carrying out credit reference searches Supporting credit insurance reviews Assisting with general credit control and finance administration Liaising with customers to resolve invoice, payment and purchase order queriesEssential Skills & Experience Good numeracy and literacy skills Strong communication skills Good analytical and problem-solving ability Excellent attention to detail Organised and able to manage multiple tasks effectivelyDesirable Skills & Experience Previous experience within credit control, finance or accounts administration Experience using Sage 200 or another accounting package Good working knowledge of Microsoft Excel Experience using Microsoft OutlookWorking HoursThis is a part-time position of up to 30 hours per week, Monday to Friday. The role is offered on a 1-year fixed-term contract to provide maternity cover, paying £15.00 per hour

Role: Document Controller Reporting to: Head of Projects / Dotted Line to Quality Verification Manager Division: Elland, Yorkshire Country: UK Department: Project Management Business Need / Purpose of Role: To act as the primary resource for the Project Managers in providing document control management on assigned projects within the Projects Department. There is also an element of quality verification required for this role with a dotted reporting line to the Quality Verification Manager. Objectives & Measurement - Including but not limited to: Key Responsibilities and Specific Accountabilities: Objectives: Take full responsibility and ownership of all document control activities on assigned projects. Where required, review quality documentation and verify in accordance with defined requirements. Adhere to company processes and procedures with regards document control routines and functions. Deliver project document control services in accordance with clients’ requirements for projects. Transmittal of documents to and from clients. Control and verification of incoming documentation. Good understanding of technical documentation for ensuring it is correct and complete. Electronic filing and archiving of documentation within the project. Control and manage electronic and hard copy documents between project team and external parties. Maintain traceability of project documentation. Prepare document status reports for internal use and toward Clients. Preparation of final documentation packages for final handover to clients (i.e., User Manual, MRB). Assist in continuous improvement of document control processes, procedures and information management as per ISO 9001:2008. Assist with bids, as may be needed from time to time. Ensure all work personally undertaken within TFT is carried out in compliance with current H&S rules and TFT safety systems and is in line with the requirements of the TFT duty of care document. Measurements: Zero LTI full year ( 90% / AFTERMARKET - > 95% Overdues – OEM - <£400k ($500k) Ensure adherence to milestone invoicing to ensure 90% of our profit is converted to cash in a 12-month period. Job Knowledge / Education and Qualifications The details described here are representative of those that are encountered by or must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Ideally at least three years’ document control type experience preferred, within oil and gas or nuclear markets. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability: Excellent reasoning, communication and influencing skills. Computer Skills: Proficient document management system experience and software skills. Strong skills in MS Office programmes and databases. Physical Demands: Ability and willingness to work in extended teams, represent the function with internal and external stakeholders. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Work Environment: Office environment. Core Competencies To perform the job successfully, an individual should demonstrate the following competencies. Teamwork - Balances team and individual responsibilities; is objective and open to others' views; willing to learn; provides and accepts constructive feedback; able to build positive morale; supports everyone's efforts to succeed in achieving goals and objectives. Communication - Speaks clearly and persuasively; listens actively and seeks clarification; asks appropriate questions; able to effectively present and discuss views and ideas; adjusts style and language to meet the needs of audience; shares relevant information; gives constructive feedback to others and is open to receiving feedback. Safety Focus - Performs work in a safe manner and observes safety and security procedures; avoids shortcuts that increase health and safety risks to self or others; reports potentially unsafe conditions and potential hazards; encourages and supports others to be safe while at work. Drive & Initiative - Focuses on results and desired outcomes and how best to achieve them; sets ambitious goals for self and/or others and tackles them with enthusiasm; initiates and generates activity, makes things happen quickly; self-starting, works under own direction; persists in spite of obstacles, finding appropriate solutions; looks for opportunities to progress work faster; undertakes self-development activities; seeks increased responsibilities. Customer Focus - Seeks to understand customer’s needs and requirements and takes appropriate action to meet these effectively; responds promptly to customer needs and keeps customer updated on progress; obtains customer feedback to improve service; sets realistic expectations with customer but strives to exceed these; adapts to changing customer demands and proactively manages difficult customer situations. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Influencing – Expresses views openly and with conviction; effectively sells their ideas and identifies and proposes solutions that benefit all parties; anticipates the reaction of others and adapts an appropriate style; shows respect for other people’s views; promotes the creation of shared mission and values and uses those principles to guide actions. Adaptability - Adapts to changes in the work environment; manages competing demands and reacts well under pressure; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Accountability - Takes responsibility for own actions; delivers on agreed actions and commitments; pro-active and goes above and beyond when necessary to reach goals; keeps stakeholders informed of progress; faces up to problems quickly and directly, seeking speedy resolution. Analytical & Problem-solving – Understands and able to break down complex or diverse information; gathers and processes data to identify problems, draw conclusions and propose solutions; able to consider different options and alternatives and make appropriate recommendations; works well with others to resolve problems and implement solutions. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Any other relevant information (if applicable) None

Technical Product Development Manager Are you someone who combines strong technical engineering knowledge with the commercial curiosity to look at a product and ask, “Why are we doing it this way?” or “Why aren’t we making this ourselves?” We’re recruiting for a business supplying specialist engineered products into the Electricity Supply and Rail sectors, and they’re looking for someone to take genuine, technical ownership of their product portfolio. This isn’t a role where you’ll inherit a list of projects and simply keep them moving. They want somebody who will get under the skin of the existing range, understand how and why each product is manufactured and sourced, identify where improvements can be made and spot opportunities for completely new products. You’ll develop the concept, produce specifications and designs, work with manufacturing teams and suppliers, coordinate prototypes, arrange testing and certification and make sure the product meets the required technical, safety and regulatory standards before taking it through to launch. A big part of the role is understanding commercialisation. Designing technically brilliant products that solve a customer’s problem or redesigning ageing products into something the Sales team can take to market. Day to day you’ll be working closely with Sales to understand what customers are asking for, where competitors are stronger, where the current portfolio has gaps and what the next generation of products could look like. There isn’t a large product development department around you, so you need to be comfortable working independently, asking the questions, chasing suppliers, speaking to test houses, working with manufacturing, supporting Sales and driving your own projects forward. Cradle to grave in the truest sense. That also means being comfortable with the less glamorous but essential side of product development. Technical drawings, specifications, Bills of Materials, certification, technical files, manuals, product change records and engineering documentation all sit within your remit. If you start a project, you’ll be responsible for making sure the whole job is finished properly. We’re looking for someone with a strong technical grounding – likely Mechanical Engineering, Product Design Engineering or a similar discipline – who has worked with engineered or manufactured products and understands design, drawings, CAD, manufacturing processes, testing and validation. Candidates with experience within utilities, electricity, rail infrastructure, lifting equipment, overhead line equipment, earthing products, PPE or other safety-critical engineered products will have a distinct advantage, although strong product development experience from another engineering or manufacturing environment will be considered If you’re the sort of person who naturally looks at a product and starts thinking “I could improve that”, enjoys having ownership rather than working on one small part of a much bigger project, and wants the autonomy to take ideas all the way from a conversation to a commercially launched product, this could be a very good fit. Essential Experience • Degree or HNC/HND in Mechanical Engineering, Product Design Engineering or a related engineering discipline. Apply via the link below and we will be in touch

Hygiene Coordinator Huddersfield - West Yorkshire Salary: Up to £35k Hygiene Co-ordinator for a bespoke Food Manufacturer based in West Yorkshire. If you are passionate about hygiene excellence, this is a fantastic opportunity to take ownership of hygiene standards, compliance, and continuous improvement across the site. Reporting to the Technical Manager, responsibilities for the role will include: • Leading and overseeing hygiene operations across the manufacturing facility, ensuring standards are maintained at all times., • Organising and monitoring routine cleaning programmes and deep cleans, ensuring that all cleaning schedules are completed., • Ensuring production environments and staff facilities are maintained to a high standard of cleanliness., • Working with Production teams to promote and sustain food safety and hygiene compliance throughout the site., • Controlling the safe use, storage, and management of cleaning chemicals, ensuring full adherence to COSHH regulations. Assist with staff staining., • Managing pest control programmes, following up on recommendations and maintaining accurate records of all actions taken., • Conducting regular hygiene inspections, GMP assessments, and internal compliance audits, implementing improvements where required., • Investigating hygiene concerns, deviations, and non-conformances, identifying root causes and supporting effective corrective actions., • Assisting in maintaining compliance with HACCP plans, BRCGS standards, and all relevant food safety requirements., • Leading the Environmental Monitoring Programme., • Supporting continuous improvement initiatives to ensure the site is audit ready. Essential / Desirable skills include: • Proven experience in a Hygiene role within a Food Manufacturing environment, • Strong knowledge of cleaning methods and compiling cleaning schedules, • Experienced in investigating hygiene non-conformances, identifying root causes and supporting effective corrective actions., • Excellent communication skills, • Strong problem-solving skill and attention to detail, • Leadership skills The Company: • Family Run Business, • Well established Food Manufacturer, • Wide Client Base, • Trust people to make decisions, • Keen to support career development The working hours for the role are Monday to Friday, 8am – 4:30pm and the salary is up to £35k per annum. Would suit someone who is already in or ready to step up into a Hygiene Supervisor or Hygiene Team Leader role Benefits • 20 days holiday plus bank holidays, • Standard Pension, • Free Parking, • Casual Dress, • Staff recognition Scheme If you are interested, please respond AS SOON AS POSSIBLE quoting reference number #(phone number removed) with an updated CV, an indication of your current salary and your availability

Job Title: Operations Manager Location: Halifax Salary: £50,000 - £70,000 DOE Hours: Monday to Friday, 8:30am–5:00pm (flexible working hours) Position: Permanent, Full-Time, Site-Based We are recruiting for an Operations Manager to join an established chemical manufacturing business based in Halifax. This is an excellent opportunity for an experienced Manager with a chemical manufacturing background to take responsibility for a small production and engineering team within a specialist process manufacturing environment. Reporting directly to the UK Managing Director, you will lead a team of approximately 10–12 employees across Production and Engineering. This is a hands-on production leadership position where you will be highly visible on the shop floor, supporting operators and engineers, resolving production issues and ensuring schedules are achieved safely and to the required quality standards. The successful candidate must have previous experience working within a chemical manufacturing or chemical process environment. The Role You will take responsibility for the day-to-day performance of Production and Engineering, ensuring operations are safe, productive and cost-effective. You will also work closely with Planning, Warehouse, Quality, HSE, HR and Technical teams to support wider site performance. Key responsibilities include: Leading, managing and developing a team of approximately 10–12 Production and Engineering employees. Providing hands-on, day-to-day support to operators and engineers on the shop floor. Ensuring production schedules are achieved while maintaining high standards of safety, quality and operational performance. Identifying and resolving production, process and engineering issues to minimise disruption and downtime. Coaching and developing the supervisory structure, including supporting the development of senior operators and Production Supervisors. Taking responsibility for operational Health & Safety compliance alongside the site SHE/HSE function. Ensuring ISO quality standards and relevant regulatory requirements are consistently maintained. Monitoring product and production standards and implementing improvement activity where required. Leading production and engineering troubleshooting and coordinating non-standard operations. Managing budgets relating to repairs, renewals and external contractors. Driving continuous improvement across production processes, working practices, safety and operational performance. Working collaboratively with Planning, Warehouse, QC, QA, HSE, HR and Technical colleagues to resolve issues and deliver site objectives. What We're Looking For Previous experience within chemical manufacturing or chemical process manufacturing is essential. A minimum of 3–5 years' experience in a Production Manager, Manufacturing Manager or comparable production leadership position. Strong knowledge of production plant, machinery and process manufacturing operations. Proven experience leading, coaching and developing production teams. A hands-on management style, with the willingness to spend significant time supporting teams on the shop floor. Strong Health & Safety knowledge and a mindset where safe working practices form part of everyday production management. Experience managing production schedules, resolving operational issues and maintaining output against plan. Good knowledge of ISO quality standards and manufacturing compliance. Strong problem-solving and decision-making skills, with the ability to respond effectively to production issues. The ability to collaborate effectively with Planning, Engineering, Quality, Warehouse, HSE and other site functions. * Experience with Sage 200 or similar manufacturing/ERP systems would be advantageous. The Individual You will be an experienced Operations Manager from a chemical manufacturing background who enjoys being close to the operation rather than managing solely through KPIs from an office. You will be comfortable working directly with operators and engineers, solving problems on the shop floor and providing clear leadership to a relatively small team. The business is strengthening its production supervisory structure, so your ability to coach, mentor and develop people will be particularly important. You will bring a collaborative management style, strong Health & Safety awareness and the ability to work across departments to ensure production remains safe, on schedule and to the required quality standards. This is a fully site-based position in Halifax, five days per week. Flexibility will be required on occasion to attend earlier production starts, with operational teams commencing between 6:00am and 8:30am. Apply now for further information or to be considered for the Operations Manager position

Contracts Manager – Passive Fire Protection Location: West Yorkshire (Travel nationwide when required) Salary: Up to £60,000 + Vehicle allowance + Bonus About the Opportunity A leading national contractor specialising in compliance and fire protection is seeking an experienced Contracts Manager to join their growing Passive Fire Protection division. Operating across the North of England, this is an excellent opportunity to join a well-established business with a strong reputation, secure long-term frameworks and a substantial pipeline of work within the Fire Protection and Built environment. The successful candidate will oversee the delivery of multiple passive fire protection contracts, ensuring projects are delivered safely, compliantly, on programme and to the highest standards. Key Responsibilities • Manage a portfolio of passive fire protection contracts across the UK, • Oversee operational performance, programme delivery and contract compliance, • Build and maintain strong relationships with clients and key stakeholders, • Lead supervisors, site teams and directly employed operatives, • Monitor productivity, quality standards and project performance, • Ensure works are delivered in accordance with industry regulations, specifications and health & safety requirements, • Coordinate labour, resources and project schedules across multiple live contracts, • Support the continued growth and development of the regional fire protection business Candidate Requirements • Previous experience in a Contracts Manager role within Passive Fire Protection, Fire Protection or a related construction discipline, • Experience managing multiple projects or contracts simultaneously, • Strong knowledge of fire stopping, compartmentation, fire doors or associated compliance works, • Experience working within social housing, planned maintenance or compliance-led environments would be advantageous, • Excellent leadership, organisational and communication skills, • Ability to build strong client relationships and manage operational teams effectively, • Commercial awareness and a proactive approach to problem solving What's on Offer • Salary of £50,000 - £60,000, • Vehicle allowance, • Performance-related bonus, • Secure, long-term workload through established framework agreements, • Opportunity to join a market-leading contractor within the passive fire protection sector, • Clear progression opportunities into senior operational and leadership positions, • Supportive and collaborative working environment This is an excellent opportunity for an ambitious Contracts Manager seeking a long-term career move with a business that is continuing to invest and grow within the fire protection sector. For more information or to discuss the opportunity in confidence, please submit a CV via this advert for more information

Assistant IT Manager - Education / Schools SCHOOL-BASED EXPERIENCE IS ESSENTIAL - PLEASE READ BEFORE APPLYING £34,500 - £36,500 | Permanent | Full-Time | Multi-Site Tradewind Recruitment are working with a growing Multi-Academy Trust to appoint an Assistant IT Manager to support its technology services across six primary schools. This position would suit an experienced IT Technician, Senior IT Technician or IT Support professional who has already gained hands-on experience working within schools and is now looking to move into a role with greater responsibility. You will work closely with the Trust IT Manager, helping to deliver a consistent and effective IT service across the organisation. Alongside technical troubleshooting, you will have responsibility for infrastructure, systems, projects and supporting members of the IT team. A key part of the position will be the ongoing support of Bromcom MIS, so experience with Bromcom would be advantageous, although training may be available for the right candidate with strong school-based IT experience. Key Areas of Responsibility Deliver day-to-day IT support across the Trust's primary schools. Maintain and troubleshoot Windows Server and Active Directory. Support Microsoft 365 services and user accounts. Monitor and resolve network and connectivity problems. Support wired and wireless network infrastructure. Assist with Bromcom administration and user support. Investigate and resolve technical problems efficiently. Assist with the implementation of new technology and IT projects. Support system upgrades and hardware/software rollouts. Provide guidance and mentoring to school-based IT staff. Contribute to maintaining secure and dependable IT systems. Work collaboratively with school leaders, staff and the wider IT team. Essential Experience Candidates must have previous experience working in a school or education setting in an IT capacity. This is a mandatory requirement. In addition, the successful candidate will ideally have experience with: Windows Server. Active Directory. Microsoft 365. Network infrastructure and TCP/IP. Switches, Wi-Fi and connectivity troubleshooting. IT hardware and software support. Education-based MIS platforms. Bromcom MIS - desirable. Leading, mentoring or supporting junior IT staff.You will need excellent problem-solving skills, a professional approach and the ability to manage competing demands while supporting users across multiple locations. A full UK driving licence and access to your own vehicle is essential due to the multi-site nature of the role. Location & Travel The Trust operates across Bolton, Bury and Halifax. Regular travel between school sites will be required. However, consideration can be given to candidates who are able to cover the Bolton and Bury schools in person, with the Halifax sites supported remotely. What You Can Expect £34,500 - £36,500 per annum, depending on experience. Permanent, full-time employment. Development and training opportunities. Exposure to a broad range of education IT systems. Increased responsibility and leadership experience. Long-term career progression. The opportunity to support technology across six primary schools.If you have school-based IT experience and are looking to progress into an Assistant IT Manager position, we'd be pleased to receive your application. Please only apply if you have previous IT experience within a school or education environment. #INDMANC

The Front of House (FOH) Manager oversees all customer-facing operations within the service department to ensure a seamless, welcoming, and efficient client experience. This role manages the FOH team, maintains service standards, coordinates with back-of-house and other departments, and ensures smooth daily operations. Key Responsibilities Customer Experience & Service Quality Ensure all customers and visitors receive excellent, professional, and timely service. Monitor customer flow and adjust staffing or processes to maintain efficiency. Handle escalated customer concerns, complaints, and special requests. Maintain a clean, organized, and welcoming front-of-house environment. Staff Leadership & Training Recruit, train, schedule, and supervise FOH staff (receptionists, hosts, service reps, etc.). Conduct regular performance evaluations and provide ongoing coaching. Lead staff meetings and ensure team alignment with service standards and departmental goals. Support positive team morale and workplace culture. Operational Management Oversee daily FOH operations, ensuring adherence to organizational policies and safety protocols. Coordinate with Back of House (BOH), management, and other departments to support smooth service delivery. Manage booking systems, customer check-ins, queues, and front-end workflow. Ensure supplies, equipment, and FOH resources are always stocked and functional. Administration & Reporting Prepare daily reports, logs, and performance updates for management. Maintain accurate records (customer data, reservations, appointment schedules, staffing logs, etc.). Monitor operational KPIs related to customer service, wait times, and satisfaction. Assist with budgeting, cost control, and resource planning for FOH activities. Skills & Qualifications Proven experience in customer service management or FOH leadership role. Strong communication, interpersonal, and problem-solving skills. Ability to remain calm and organized in a fast-paced, dynamic environment. Strong team leadership and conflict-resolution abilities. Proficiency with scheduling tools, POS/CRM systems, or booking platforms (depending on industry). High level of professionalism, attention to detail, and customer-centric mindset Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

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