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Resident Liaison Officer (RLO) Project: SHDF – Social Housing Decarbonisation Fund Location: London Borough of Ealing Salary: Up to £32,000 + £4,800 Car Allowance Contract: 3-Year Framework Requirement: Must have own vehicle and full UK driving licence About the Role We are seeking an experienced and resident-focused Resident Liaison Officer (RLO) to support the delivery of Social Housing Decarbonisation Fund (SHDF) works across the London Borough of Ealing. This is an exciting opportunity to play a key role in delivering energy efficiency and retrofit improvements to occupied social housing properties as part of a long-term 3-year framework. Works may include insulation, window and door replacements, ventilation upgrades, heating system improvements, and other energy-saving measures. As the main point of contact for residents, you will ensure projects run smoothly by building trust, managing expectations, and maintaining excellent communication throughout the lifecycle of the works. Key Responsibilities • Act as the primary liaison between residents, site teams, and the client, • Arrange and attend resident consultation meetings and property access appointments, • Clearly explain the scope of works, timelines, and any disruption expected, • Manage resident concerns, complaints, and vulnerable tenant needs with sensitivity, • Conduct pre-start visits and satisfaction surveys, • Maintain accurate records of all communications and resident interactions, • Support site teams in ensuring access is achieved to programme, • Work closely with project managers and supervisors to ensure smooth delivery What We’re Looking For • Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, or planned works, • Experience working on SHDF, ECO, or other decarbonisation/energy efficiency schemes (desirable), • Strong communication and conflict resolution skills, • Ability to work independently across multiple sites, • Highly organised with good administrative skills, • Empathetic and professional approach when dealing with residents, • Full UK driving licence, • Must own a vehicle (essential for travelling across the borough) What’s on Offer • Salary up to £32,000 (dependent on experience), • £4,800 annual car allowance, • Long-term 3-year framework stability, • Opportunity to work on a high-profile decarbonisation programme, • Supportive team environment with career progression potential

This is a fantastic opportunity for an experienced Resident Liaison Officer to play a key role in delivering high-quality resident engagement across major works and capital projects. Working at the heart of housing and regeneration programmes, you will be instrumental in ensuring residents are fully informed, supported, and confident throughout the lifecycle of works affecting their homes. Key Responsibilities • Act as the main point of contact for residents, providing clear, timely, and empathetic communication before, during, and after works., • Lead on resident engagement and consultation activities, including statutory leaseholder consultations, ensuring residents feel informed and involved from the outset., • Coordinate and attend meetings between residents, contractors, and project teams, ensuring queries and concerns are effectively managed and resolved., • Identify and support vulnerable residents, working closely with internal teams and contractors to provide tailored assistance where needed., • Maintain accurate and up-to-date records of all resident interactions, enquiries, complaints, and escalations, ensuring responses meet agreed timeframes., • Manage resident choices and preferences, ensuring all decisions are recorded and communicated appropriately., • Support the complaints process, working collaboratively to deliver timely and customer-focused resolutions., • Carry out resident satisfaction surveys and feedback exercises, analysing results and sharing insights with the wider team., • Work closely with repairs and maintenance teams to resolve any issues arising during the works programme., • Utilise internal systems to raise, track, and manage work requests efficiently. About You • You will have proven experience in a resident-facing or customer-focused role within housing, construction, regeneration, or a similar environment., • You understand the impact that building works can have on residents and are passionate about delivering a positive customer experience., • You are confident communicating with a wide range of stakeholders, from residents to contractors and internal teams., • You bring a proactive, solutions-focused approach and enjoy working as part of a collaborative team., • You have experience supporting vulnerable individuals and understand the importance of a sensitive and adaptable approach., • You remain calm and professional when handling challenging situations., • You are highly organised, able to manage multiple priorities, and meet deadlines in a fast-paced environment., • You have excellent written and verbal communication skills, with the ability to produce clear and professional documentation., • You are comfortable using ICT systems and maintaining accurate records. This role will involve regular travel to site and a mix of office and on-site working, sometimes in challenging environments. If you’re looking for a role where you can genuinely make a difference to residents’ experience during essential works, we’d love to hear from you. Apply today to take the next step in your career

The Project Support Officer will provide vital administrative and operational support to the Project Management Office (PMO). You will be responsible for maintaining the integrity of project data, supporting financial processes through SAP, and ensuring that project governance is upheld throughout t

The Project Support Officer enables the smooth running of the project by supporting the project manager through the operation of project management processes, and the co-ordination of business management actions and activities on their behalf. The role of the Project Support Officer covers a diverse

Strong and proven experience as a project support officer/co-ordinator supporting multiple projects. The Project Support Officer will assist in the delivery of key projects and support the Programme Director and Programme Managers in ensuring the smooth running of a Programme Management Office (PMO)

A reputable government contracting agency is seeking a Project Support Officer with active DV clearance to manage project initiation and reporting in Cheltenham. This role involves supporting project finances, coordinating stakeholder meetings, providing administrative support, and maintaining essen

This role involves supporting projects through effective project management processes, coordinating tasks, and providing administrative support. Environment Agency is seeking organized and motivated individuals to join the team as Project Support Officers. Applicants should possess skills in project

Record Officer for the project SharePoint site, updating key project documents and managing project information/knowledge. Vacancy for Digital Archives Relocation (DAR) Project Support Officer at Parliamentary Archives. We are looking for a Digital Archives Relocation (DAR) Project Support Officer t

The Project Support Officer (PSO) ensures that the assigned projects deliver to the highest project governance standards supporting the delivery of the Galileo Program. Proficiency with related project tools including but not limited to MS Office, MS Project, Enterprise Project Management tools. At

Provide project support forexisting and future projects of GPPC particularly:. The post holder willprimarily assist the programme manager in maintaining robust project delivery,including support of project documents, meetings, data collection and reportingprocesses and ensure compliance with relevan

PSOs cover a diverse range of activities to support project delivery and play a key role in supporting Project Managers through project management processes and coordinating business management tasks. Environment Agency seeks organised and motivated people to join our teams in Environment and Busine

A healthcare provider in England is seeking a proactive individual to provide project support for various initiatives. Candidates should have a degree or equivalent and experience in project support, using Microsoft Office, and effective communication. The role involves assisting the programme manag

Our Project Support Officer will support the delivery of an organisational change programme. Manage and support the project officers to achieve their aims objectives and contribution to the organisations and stakeholder requirements. Experience of analysing relevant data and presenting findings Expe

Provide flexible support across other areas which may include stakeholder engagement (across contract managers and legal) to ensure contracts are up‑to‑date or support on specific projects to strengthen our effectiveness as we move towards GBR. Support the Head of Operator Assessment, Contracts

Experience supporting teams or projects in a busy environment. This is a fantastic chance to be part of a significant infrastructure project supporting the UK's energy future. A background in supporting large-scale projects or programmes is advantageous.

The Opportunity We’re looking for a highly organised, detail-driven Project Support Officer to join a fast-paced, delivery-focused environment supporting critical programmes within the Defence/National Security space. Proven experience in a Project Support, PMO, or Project Administration role. Pro

We’re looking for a Project Support Officer to join our Project Management Office (PMO) within the COO Directorate. Maintaining and updating project toolkits to support consistent delivery. We value that everyone we work with, whether a colleague, volunteer, supporter, or someone we support, feels

You’ll support the effective planning, coordination and delivery of project activities, working closely with the Project Manager, policy colleagues and internal and external stakeholders. As our Interim Project Support Officer, you’ll be a key part of a small, multi‑functional team delivering

The Environment Agency is looking for motivated Project Support Officers in Bedford, England. This role involves coordinating project delivery tasks, maintaining documentation, and supporting project managers with various management processes.

Reporting to an Ops Director, as Project Lead you’ll be responsible for supporting PCSA stages of a complex 200M+ cut & carve interacting with TfL taking the project on through Delivery with oversight and management of the Project team. You will be an experienced Senior PM/Project Lead having take

The successful candidate will manage the full lifecycle of MEP delivery-feasibility, design coordination, procurement, site oversight, commissioning, and handover-ensuring projects meet compliance, quality, cost, and programme objectives. Lead end-to-end management of MEP services across multiple ca

As a Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that enable us to give our residents the quality care and support they deserve. Access to wellbeing and support tools.

Role OverviewWe are seeking a highly experienced Senior Project Manager - Electrical (MEP) to join our Building Services team in Cambridge. The successful candidate will be responsible for the day-to-day operational management of a large-scale, multidisciplinary project, overseeing design, procureme

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Bank Care Assistant, you

The business is now seeking to appoint an Estates Project Manager who will support with the planning and execution of a programme of strategically important building-related construction and infrastructure projects. Proven project management experience of managing multiple estate building projects.

Providing support with daily living activities, including practical assistance to supportcustomers to independent living e. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. Building supportive, trusting relationships with cust

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop

They are hiring a Project Manager to join their projects team on a permanent basis to deliver varied projects for multiple clients within financial services. This will include the identification of requirements to build a pipeline of opportunities, as well as design, feasibility, client proposals, s

As a Senior Support Worker, you will be expected to undertake duties as part of the management team which includes supporting the team with their responsibilities whilst working flexibly to respond to the needs of your individual customer case load. We're looking for a kind, compassionate and resili

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop

You will be Project Manager overseeing the Cut and Carve, liaising with the QS, managing the site team supported by a Contracts Manager. Duties include:• Take overall responsibility for the successful completion of the project and to lead by example, managing the day to day delivery of the project

You will assist all colleagues with non-clinical duties to support smooth running of the practice and provide the best standard of patient care.

Lead, manage and deliver operational excellence and efficiency through the Bid, Pre-construction and Construction phases of the project - project is currently at RIBA stage 4. You'll have experience supporting the preconstruction and bid stages as well as Leading projects and building a team. Lead t

We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. With our vision of "c

This is a high-profile, complex capital project currently at design concept stage, with a project/programme consultant and full design team already appointed. Act as client-side project lead for the end-to-end delivery of a major healthcare construction project, from design through to construction,

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Care Assistant, you could be d

Project Manager - Planned Maintenance, Housing Association London, £400 - 450 p/day umbrella. We are looking for an experienced Project Manager to lead and deliver planned maintenance programmes focused on kitchens and bathrooms within a social housing environment. Ensure health & safety and regula

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Bank Care Assistant, you

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive

Support the Development & Construction Lead to manage partner contracts, lead them through the project approvals process, ensure they are delivering on each project, and equip them to represent Chick-fil-A well in new markets. Working with the Development & Construction Lead, support and influence s