Resales and Staircasing Manager
19 hours ago
London
Job Description Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Manager needed with experience in resales and staircasing Resales and Staircasing ManagerTemporary 3 months initially with potential to be extendedCompetitive RatesHybrid – 3 days a week in the office in Central LondonManage resales, staircasing and ad hoc disposals of empty properties, leading the team, and ensuring provision of a high quality, customer focused service to our clients homeowners and prospective homeowners. You will manage a team of 7 staff, 5 officer level and 2 administrators.As the successful candidate you will be responsible for the below: • Lead the Resales and Staircasing Team to deliver a high quality, customer focused resales service to existing homeowners and prospective homeowners., • Ensure all enquiries and transactions are efficiently managed within agreed SLAs., • Develop and maintain excellent working relationships with external and internal stakeholders, ensuring compliance with all legal, regulatory, financial and policy requirements., • Develop and maintain expert knowledge of all relevant processes relating to staircasing, resales, legislative and regulatory changes impacting the team and Guinness, recommending process/procedural changes as necessary., • Lead on a portfolio of cases, as well as providing support to the team on more complex transactions. 4769288